36 English Phrases For Professional Customer Service (FREE PDF Guide)

[@derekcallan-englishforpros]

Get your FREE PDF Guide here: bit.ly/CustomerServicePhrases

[@alnalisalando9927]

Thank you so much sir 😊

[@cheaSina-j7b]

I can't join this link, so you can drop the link again.

[@estefaniamurillo7156]

This is my first time working in a call center, and this phrases help me a lot, you are an amazing person and I loved the way you explain the different types of scenarios 😃

[@derekcallan-englishforpros]

Brilliant! So glad you find this helpful. Comments like this give me the motivation to keep uploading new lessons - thank YOU, Estefania!!!

[@madisonlinestore]

Can you guide me some tips regarding the call center (logistic service) and what is the trick that customer don't hung up the call?

[@mzohaibkhan206]

Tell me one thing. How can you handle angry customers??. Do u have any phrases to please share with me

[@ashiskrishnasarkar6252]

0pp0⁰⁰p😊pp0000p

[@PG-in9zp]

these *

[@akrambassaerian3688]

Tomorrow will be my first day in customer care department and I wrote down all practical phrase to use. Thank you very much for your useful phrase Derek. 😊😊

[@VanEllah]

I am working in Retail Banking core service and this phrases really help me a lot. Encounter different scenarios that we can't complain 😂😂 100% this really help me a lot to gain surveys 😅😊

[@camilaSivanathan]

Hw did u got that job

[@gaurimehta08]

Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way

[@gaurimehta08]

@vanellah Hey this side Gouri I need a help you, My prob is I am in NRI banking services but my English is not well it is my first banking job due to this english conversation I am decided to leave the job. Can you pls help me in any way

[@isaacpalacios8921]

I work in a call center industry as customer service representative and I find this phrases absolutely useful you did such a amazing job! Never stop keep doing it please

[@derekcallan-englishforpros]

Glad you find it helpful, Isaac 😊

[@wallymonegro5173]

this is only what we talk with customers or they try to talk to you about their problems or activities

[@kunalgarg4264]

Hey bro, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@guitarchris4775]

I started working on call center mounth ago, tomorrow is my first calls without advicer, this information help me, thank you for good video!

[@derekcallan-englishforpros]

No problem!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@yosmilespinal2970]

Hiii how was the first call a 11 moths ago

[@MorReyes]

I will start my training soon, I can use this English Phrases thank you so much 🙏🙏🙏

[@derekcallan-englishforpros]

Best of luck!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@rituparmar4496]

This is very much helpful...thank you so much sir, please come up with more videos on customer service english.

[@derekcallan-englishforpros]

I'll do my best!

[@МатильдаЗацепись]

Thank you! This is a great video that can be used not only for calls

[@nimsajemasroc-cf6sx]

This is very helpful. Thanks for sharing☺️ we are done with the language training last night. I just hope I'll survive to the more up coming months. This is my first time working in the bpo company somewhere here in the Philippines.

[@derekcallan-englishforpros]

Best of luck 👍

[@OtakuAnime987addict]

Thank you for this vid! It's my second day as a trainee

[@derekcallan-englishforpros]

Good luck!!

[@PRAVEENSINGH-kr4ev]

I am first time english spoken and learning sir ji

[@LlanosGloria]

Excelent content, thank for sharing

[@derekcallan-englishforpros]

My pleasure!

[@marietteangel700]

Great, just came across this now. It's a great help for me, who's about to do this CSR as my presentation in school in less than 24hrs now. Thanks for the guidelines

[@derekcallan-englishforpros]

No problem - how did it go?

[@deepunishad1839]

I work in a call center, and I plan to use phrases during my calls to make the customer experience more impactful.

[@derekcallan-englishforpros]

Great!

[@ArtandEnglishKate]

Derek, all your videos are extremely useful and with a deep respect to the audience

[@derekcallan-englishforpros]

I appreciate that!

[@devilrooh9497]

how can I contact you

[@sunnypilar1919]

​@@derekcallan-englishforpros we more

[@virginiabattles]

The different scenarios was very helpful. It let's me know I'm good at customer service. Thank you for letting me know I give great customer service.

[@derekcallan-englishforpros]

No worries 😊👍

[@magdablandon4092]

Thanks for your help!!! I’m sure this lesson will give me the confident to express me fluently.

[@derekcallan-englishforpros]

No worries 😌

[@mmamorakaseleka179]

Thank you, and I hope you create a face to face conversation regarding selling phone

[@yr7991]

I need more videos like this ❤ when will you do another one please!

[@derekcallan-englishforpros]

I‘ll do my best!

[@MarilynAlabat]

I'll learn a lot on this video thanks for tips ❤

[@SpeakEnglishnoww]

Very nice Derek❤

[@derekcallan-englishforpros]

Thank you very much!

[@moy2526]

I really liked the way you explained all in details and provided different answers for each case. Thanks for the video🎉🎉🎉🎉❤

[@derekcallan-englishforpros]

My pleasure 😊

[@Dan-s9i9r]

great lesson!!!

[@derekcallan-englishforpros]

Glad you liked it!

[@UmairKhan-ys5kv]

Very helpful these phrases are used in daily basis

[@derekcallan-englishforpros]

Glad you like it!

[@sanjaykumarcenation6125]

Thank you Derek. It really helped me.

[@derekcallan-englishforpros]

Glad it helped!

[@JuanFelipeAlvarinoRivera]

You're a marvelous person dude!, How you're going to explain it so clear?, This info is amazing, I'm really grateful with you, new sub!

[@derekcallan-englishforpros]

I appreciate that! Welcome to the community 😊👍

[@yanettebw8754]

This is what I needed,thank you so much!

[@derekcallan-englishforpros]

Glad it helped!

[@DennisC._42]

Nicely organized advice, Derek. There are so many services for consumers to have and use, connecting with their representatives and KNOWING a bit about the duties and obligations -- as well as the capabilities of the Customer Service representatives -- on the other end can only be a good thing! We have all been in the "Customer position" and some of us have been the Representatives receiving these calls as well. ~

[@CarlosRodriguez-cz4ct]

Omg awesome job dude! Thank you very much for this information it's going to be useful in my next job in a call center I'll try to put in practice some of these phrases brother, thank you.

[@derekcallan-englishforpros]

No worries! Best of luck with the new job 👍

[@sunlight.02]

Im applying tomorrow and it’s a one day process I hope I get in

[@derekcallan-englishforpros]

How did it go?

[@joseacevedo914]

Wow amazing video!! 👏👏👏👏 It'll be very useful in the future, I really appreciate your support and pieces of advice. You rock! 🎉

[@derekcallan-englishforpros]

Thanks, Jose!

[@abhi.sharma979]

This is best video i am taking service desk call and its very helpful for me ❤ Thanks buddy 😊

[@mithu3559]

Thank you so much sir for uploading this video..... it's really very helpful to me and others also..... I am watching it from India.....❤

[@derekcallan-englishforpros]

It's my pleasure!

[@GarciaSteer]

Great points of your situations, When dealing with professional customer's service.👍

[@derekcallan-englishforpros]

Thanks 😊

[@yeseniavasquez8383]

Thank you very much for your efforts

[@derekcallan-englishforpros]

It's my pleasure 😊

[@gabriellejacob3559]

You know what im so happy seeing your video. This is the one ive been looking for. Its complete and i really like what you did. The BEST SPIELS that a CRS needed to learn more and have the best sentence or spiels for the cx

[@nsp74]

wow! One of my many weaknesses are being awkward, clumsy and tactless. I hope I can master this very important skill

[@nganvokim2877]

thank you very much this video is very helpful for me, i'm about to have an interview about customer service job, i hope i'll get the job 😊

[@derekcallan-englishforpros]

You're very welcome and best of luck for your interview!

[@sergiogarzon5932]

Thanks for sharing ur knowledge ❤

[@derekcallan-englishforpros]

My pleasure 😊

[@FLOWMATIC86]

thank you, Mr Derek

[@derekcallan-englishforpros]

No problem!

[@wandeli8503]

Man you have all the keywords that we need to start working in a call center! Thanks a lot!

[@derekcallan-englishforpros]

Happy to help!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@findingIkigai36]

Thank you very much. Very helpful 😊

[@ismaelgarxia3347]

Thank for the video, there are great phrases

[@derekcallan-englishforpros]

Glad you like them!

[@Khalifa23538]

Hi I have just started a on job training in customer support

[@derekcallan-englishforpros]

Hi! Best of luck 😀👍

[@enmanuelurdaneta906]

I learned new expressions that I didn't know. thank you greetings from Venezuela

[@derekcallan-englishforpros]

That's great!

[@СтасЦховребов]

Your lessons are absolutely amazing! It’s what I was looking for a long time. Thanks a million for your great job!

[@derekcallan-englishforpros]

You’re very welcome 👍

[@dyeninalibut3025]

Thank you so much for your help!

[@derekcallan-englishforpros]

You're welcome!

[@johndavedavid4477]

Thanks a lot this vidéo is very helpful.

[@derekcallan-englishforpros]

Glad it was helpful!

[@RahulSingh-ew3yr]

Great work sir

[@derekcallan-englishforpros]

Thanks!

[@fanelvogencijoseph7395]

Thank you

[@derekcallan-englishforpros]

No worries 😉

[@kevinrivera2206]

I’m about to join a company which is focused on customer service and i had been looking for phrases that can help me feel more properly to the charge

[@derekcallan-englishforpros]

Best of luck 😊👍

[@anamolyadav8604]

Thank you so much your video i watched i love this video

[@derekcallan-englishforpros]

I'm so glad!

[@queenetteifunanya7564]

Thank you so much

[@MohmedHassan-zn3vl]

Amazing this is the first time working in a call center

[@derekcallan-englishforpros]

Great - best of luck to you 👍

[@AnaGonzalez-xj6pm]

This was great!! Thank you

[@derekcallan-englishforpros]

Glad you enjoyed it!

[@Jollygood-br5pd]

My coworker insist on telling people “here is the manager’s contact info. You can be sure to ask him any questions.” I wonder if that second sentence sounds weird to a native speaker because I keep arguing with him it sounds weird. I think it should be “please feel free to ask him any questions.”

[@theindianzone4989]

hey Derek I am a new joinee in a customer service related job and I am learning through your video while also on the training period and all thanks to you!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@LaikaJnpaul]

thank you so much 😊

[@derekcallan-englishforpros]

You're welcome 😊

[@Simpledot00]

Finished the lesson

[@mithu3559]

Very informative..... useful

[@derekcallan-englishforpros]

Glad it was helpful!

[@omerlsharaky2047]

I'm a customer too , I usually try to avoid giving bad responses whenever I'm in a Position of power to do so. Most of the times I keep powerful responses for the gym maybe.

[@teacherenglishfrancenelson1927]

I was delightful to learn something about you bro your wors have diamond so many congratulation

[@derekcallan-englishforpros]

Glad you like it 😊

[@nikhilgurjar2665]

Thankyou very much

[@derekcallan-englishforpros]

You're very welcome!

[@joepop552]

Not just the phrases, the tone, the attitude, the customers can tell

[@isaacsoto2061]

Thank you so much for this amazing help.

[@derekcallan-englishforpros]

You're very welcome!

[@Ms.latin.spanish]

Thanks ,you are amazing!!!

[@derekcallan-englishforpros]

Thank you too!

[@Sntdeca93]

Thank you !

[@briank831]

I have been in call center for 2 years but is still feel there is something I'm still missing in giving customers the best.

[@rajpreetkaur8959]

Hi Derek, I hope you are doing great. I've gone through the chat box and found that you have answered almost every question/comments. So, I got the courage of posting this comment hoping that I would get an update. So, recently I have switched the company, where we need handle service no scenarios mostly and our scores are published on NPS basis. So now, the major issue that I am facing now is: being an introvert, I don't know how to connect with the customer and this has been impacting my scores. Do you have any ideas to share on this. Thank you in advance.

[@derekcallan-englishforpros]

Hi there! I'm doing pretty well, thanks. Hope the same goes for you. I do try to reply to as many comments as possible but sometimes it takes me a while 😃 First of all, it doesn't matter that you're an introvert - it's still absolutely possible to connect with customers. You can learn specific questions and responses that will help you show interest and build rapport. Why don't you try using just a few simple phrases to get started? See how you feel and whether it makes a difference. Perhaps some of the phrases from this lesson? Building trust and rapport is about showing the customer you care and solving problems. Being calm, listening carefully, and showing that you understand their situation can leave a lasting impression. Another suggestion: how do your colleagues get high scores? Ask them for tips or even listen to them - what are they saying? How do they speak? Do they always use the same kinds of phrases to connect with their customers? Hope this helps!

[@omerlsharaky2047]

I say all of these phrases and still sometimes get answers because customers are looking for a resolution on the spot , sometimes we need to wait and customers won't bother fixing their answers. The amount of times I had to switch jobs because of abusive responses is outstanding.

[@alexandramariacrisan7208]

Last year, I enrolled in an online customer service course. While I completed the introduction part, it's difficult to finish the assessment because is too long and the answers must to be creative answer. I'd be glad to share the assessment questions for input. Also if I m stay longer in front of the computer I have headache

[@raokvs2792]

Thanks Derek.

[@derekcallan-englishforpros]

No problem, Rao!

[@karengonzalez8635]

Thank you for share this useful information

[@JulisaChavarría-v3f]

Thanks a lot❤

[@derekcallan-englishforpros]

You're welcome 😊

[@aurariverom]

thank you so much!

[@derekcallan-englishforpros]

No problem 👍

[@MoreauRuth-n7b]

Very useful

[@derekcallan-englishforpros]

Glad you think so!

[@Mikael97]

Thanks a lot for that use business English lesson!

[@derekcallan-englishforpros]

No problem, Mikael 👍

[@MRWali786]

Thanks brother for making such nice videos God bless 🙌 ❤😊

[@nilusah4356]

I subscribed to your channel! Very helpful:))

[@derekcallan-englishforpros]

Thanks for subscribing 😊👍

[@sagarghule2794]

Thank you making this video. Recently joined BPO and this will help me sure.❤

[@derekcallan-englishforpros]

Glad it was helpful!

[@kunalgarg4264]

Hey, do you currently work in customer service companies? Actually i am going to join a job in US next week so can you please help me about that?

[@brightworld007]

I think Walmart's customer support agents should learn from your channel.

[@raysatejera9354]

No way they will watch this lol no brain 🧠

[@AnkitSharma-uf8bw]

Hey Derek could you please make a video on Technical support Customer service executives with suitable phrases and examples.It will be highly appreciable.

[@এবংচলতিপথে]

this video is very imaging and very important

[@derekcallan-englishforpros]

Glad you like it 👍

[@leonardmvetingholeonardmve8130]

Fantastic articulation ❤❤❤

[@Gyaanpedia1445]

It's very helpful content keep it up

[@derekcallan-englishforpros]

Will do!

[@kentrom1707]

Thank you for the info sir

[@derekcallan-englishforpros]

No worries!

[@martinjokes1610]

Its about customers care

[@270-nguyenthuyduong4]

thank you a lot ❤

[@Nisaralishani]

sir i am appreciated you you are so great mind blowing you are so inspiring you are so stunning you are so great

[@gflow1230]

love this!

[@derekcallan-englishforpros]

Thanks!

[@maryjoanmagluyan2318]

Thank you so much! It's very helpful. I will subscribe to your channel now. 😊

[@derekcallan-englishforpros]

Great! Thanks for subscribing 😊

[@brucexu4789]

hi derek ,i would like to learn skill of prive negotiation,thanks

[@derekcallan-englishforpros]

I'll do my best to upload more negotiation lessons in the future. In the meantime, take a look at this: kzbin.info/www/bejne/ooHMn6uLed2bjNU

[@manivallisribalan1955]

Excellent

[@pegahabbaszadeh9311]

Like always excellent

[@derekcallan-englishforpros]

Thanks very much 😊👍

[@karencordero9689]

Gracias por este vídeo, es perfecto para la clase que debo impartir en el colegio, saludos

[@VictorVargas-gy6py]

Very useful

[@derekcallan-englishforpros]

Glad you like it 👍

[@zakariyashakir4091]

Thank you Bonnie Laaaaaaaaaaa

[@derekcallan-englishforpros]

😃 no problem 👍

[@JV8391]

You can say whatever you want but if you don’t have the ability to fix their problem the customer does not (and should not) care about the fake small talk

[@derekcallan-englishforpros]

Fair point

[@piyushkazama7113]

That is harsh reality😢😢

[@JV8391]

​@@piyushkazama7113 It's true. The customer calls they want results and mayble a little friendly chit chat. In call centers it's all about metrics and KPI's.

[@AdeAde0224]

Taking notes

[@derekcallan-englishforpros]

👍