38. User Interviews (feat. Steve Portigal, Research Consultant and Author)

[@annaklaus8377]

Super-useful, thank you. I relate to both your Kryptonite tendencies: wanting to make interviewees more comfortable by suggesting answers or sharing something about myself. Born out of a desire to lesson the imposition /audacity of my asking personal questions.

[@axelhunger]

I possess the book concerning interview V1, however, not V2.

[@annaklaus8377]

I'd be interested in reading up on the experts mentioned, could you add literature tips in the description by any chance? Im familiar with Kate Towsey, but not the writer on which ux method to use in which situation. Many thanks!

[@NNgroup]

Steve referred to Christian Rohrer's article "When to Use Which User-Experience Research Methods." Here's the link: www.nngroup.com/articles/which-ux-research-methods/

[@aguillermo2498]

Did interviewer suppose to talk less than interviewee?

[@annaklaus8377]

My understanding is the interviewer should talk as little as possible, to give the interviewee room to expand on their points and get to the nuggets of information hidden behind the obvious.