5 Simple Steps to Sound Confident on the Phone

[@carisrob3861]

The other day I had to call my teacher. She didn’t answer so I left a voicemail and accidentally said amen at the end instead of bye. That was then followed by some noises of me realizing what I had just said, about to try and correct myself, and then realizing the damage had already been done. Now she is calling me back in 15 min. Wish me luck!

[@carisrob3861]

Update: I survived

[@nala8179]

@@carisrob3861 good job on surviving xD that cracked me up

[@carisrob3861]

@@nala8179 thanks😂

[@friendswithanimals]

Lolllll. At least you didn’t say “love you, bye”

[@dannisayseffyou]

You made me happy after a bad day at work amen brother

[@derekxiaoEvanescentBliss]

Still recommend watching the video, this is just to help me organize info in my head. 1. You have a vocal first impression: 2. People can hear your mood: you can tell the difference in mood between "hello"s 3. Likability depends on your mood when speaking: happy is best, power is worse than normal, angry is worse than power. 4. Speak at maximum resonance point 'video tutorial elsewhere' 5. Find something to smile about, don't do things that might make you unhappy while answering a phone

[@menonnikhil4]

Thanks for the summary

[@w_i_k_i_d]

Thank you kind sir

[@jeffro.]

Vanessa, i saw you in a 1.5 hour video with Lewis (?) ("Art of Greatness?") and you were absolutely enchanting! I watched the whole thing. I'm hooked! I'll watch you talk about anything. Then i found your website, subscribed to your email, and now I'm so happy that the next day i received a link to this video. Subscribed for life. You are fascinating, animated, beautiful, expressive... And you have a great voice. I love what you say. Thank you! ❤

[@ScienceOfPeople]

Wow, thank you! I am soo happy you found me :) I can't wait to share more content with you!!

[@francescmontesdeoca3201]

Hi, I am currently working as CSR (customer service representative) and this topic is really important for me, I will try it now and then and I will keep it in my mind. Thanks Vanessa :)

[@belovedKC]

As someone working in a call center, this one's extremely helpful! Gracias!!

[@amethystessence]

Absolutely important topic. Confident communication is absolutely important. Thanks for sharing.

[@mehrnaziii]

I am absolutely obsessed with your research and your videos!

[@GagHov]

'Speak!' :D Vanessa, you are amazing!

[@JoyKawaiimo]

My hellos are all nervous stutter voice crack wrecks

[@lyricfinder1777]

Ah same

[@chuckmartel1874]

Try being autistic along with a stutter 😂

[@JoyKawaiimo]

Me scared of voice calling friends: Lady in this vid: 👁👄👁 hello!

[@TinyMaths]

VIP guy picks up phone: "..... 'SPEAK'...." I almost died 🤣 Makes me feel a bit better because I'm pretty awkward with phone conversations; but that's a whole other level.

[@ZiroTheGameplayCoder]

Never answer the phone in a bad mood? in that case, some people should never answer the phone then. - Ziro out.

[@jalabala2772]

Lol

[@manobilli5873]

Hahaha so true

[@shub.chopra]

I'm out too lol

[@akiraandrews5630]

Fr

[@paiusjoshua1358]

I love the communication lessons, coz am gifted with speech, so it being my gift likely my talent, I literary do it all to Polish my speech skills.. Thanks, looking forward to more tips

[@ehsanomar3992]

I like your smile nd the way you talk and explain the stuff :)

[@jeffxcc]

Amazing video it really proves that mood is detected over the phone even your words portray another mood!

[@susans5581]

Great video! Thank you so much for posting this!

[@harlempromisehairston2053]

This was very helpful, and will be great for the future! I had a bit of trouble speaking on a professional call! Thanks! 😊

[@ScienceOfPeople]

Glad it was helpful! 🥰

[@tandrace8622]

How To Successfully Say Hello: Phone Etiquette... Maybe would have been a great title choice. But really great tips on "Hello". Thanks👍👍

[@Angell_Lee]

Amazing, thank you so much!

[@ScienceOfPeople]

My pleasure! Thanks for watching. :)

[@matthewcanfield6748]

I'm a contractor. many of my sales are won or lost over initial conversation. I need to get better.

[@ScienceOfPeople]

Yes the first conversation is important. You got this!

[@SixJana]

Thank you so much for your tips!

[@Veilfire]

How microexpressions work is fascinating.

[@Ash_W04]

I'm just procrastinating making a phone call rn

[@mikedelacerda6072]

Great job! Very insightful.

[@ScienceOfPeople]

Thank you!

[@grond21]

Can you link the video for the maximum resonance point?

[@jennagramonte]

kzbin.info/www/bejne/fGrap6hqqtCWha8

[@selfluvcoach]

Your hair is looking amazing! What kind of conditioner do you use. lol great content as well. I was just struck by it. :)

[@SonuSingh-ir8zx]

Thanks , you're incredible and it's really amazing content out there

[@tmalapanis]

Thanks for that information Vanessa! Great skills to use! Would like to hear about how you go about finding your maximum resonance point.

[@NorwegianDeTaiL]

Old video i know. But this helped me alot actually. Just got into sales and i love it ! :D

[@elyasahmadcheshti8079]

Very Informative thanks,

[@antoniomonteiroai]

Amazing material! Keep up with the videos, looking forward to paying attention to more of them

[@lancenielsenofficial]

Excellent!

[@ScienceOfPeople]

Thank you!!

[@pankajpandey-xq9qb]

That starting ringing sound was really cute

[@CG-rr7fw]

Glad I found this channel! Watching from the Philippines ♡

[@DarrenDavis2]

Fantastic video and the results were very interesting! I usually go for a Powerful Happy lol. 💪😄

[@karenhackney9920]

I’m incredibly awkward on the phone.mI hate talking on the phone. This was good info to stop and think about!

[@Hellocali1]

Me too, I am much better in person for some reason

[@The_Scales_of_Justice]

Sameee. It makes me anxious not being able to see facial expressions and body language while I’m speaking. Seeing them makes me feel way more comfortable. On the phone I’m a bumbling mess forgetting common words and losing my focus constantly. It’s so strange how that happens. I get 90% of feedback from being in person and only ~10% from their tone. So on the phone im limited to working with less than 10% feedback capacity. No wonder my voice will shake 😢. I’m over thinking & doubting the way Im expressing myself & if I’m being properlyunderstood. I’m watching vids like this bc recent remote job interview fails lit a fire and motivated me to master this sh*t once and for all woot woot failure is often the best thing that couldve happened. I’m about to be a speaking master all bc I didn’t get a job. Worth it!😅

[@shyamalganguly3598]

Informative, hilarious, and entertaining to learn all the Hallos over phone. We can improve on our other Hallos over happy Hallos, can't we? Tones of happy Hallos could be improved by practice ( Hallo, are you looking for me - Lionel Richie could be practised for instance). If you're serious to improve on your rather happy vocal Hallo you may even try reading poems and stories as loud as you would be over a phone, what's your take on this? Marry Christmas and a very Happy New year in advance.

[@dearbrave4183]

Thank you♥️😃

[@kashishpaliwal7888]

Best video, thank you

[@ritakachua6775]

Have to call my teacher in 15 mins iam nervous as hell literally shivering

[@eagleone0one]

Thank you for the help, Vanessa. I've subbed and will continue to view your channel - will look into sending friends your way in future

[@ScienceOfPeople]

Want to learn more about speech openers? Check out our online training powerful presentations www.scienceofpeople.com/training/presentation-skills-course/

[@alexvidu4517]

Thanks for the video content! Forgive me for the intrusion, I am interested in your thoughts. Have you considered - Fiyyatt Dumbfounded Finder (Have a quick look on google can't remember the place now)? It is a good one of a kind guide for removing the root cause of your social anxiety minus the headache. Ive heard some awesome things about it and my mate at last got amazing results with it.

[@pachupachamma5619]

Hii I need a converstaion video with clients

[@ScienceOfPeople]

@@pachupachamma5619 Hi there! Are you referencing our Killer Conversation Starters video? You can find it here: kzbin.info/www/bejne/bHycfZuwrrGInLs Thanks! -Kensi | Science of People Team

[@asifmuniruniverse7732]

Without confidence I never speak any word

[@asifmuniruniverse7732]

I do many mistakes because no one hindered percent perfect in this world

[@ask10june]

Thank You ma'am Thank You Universe 🌍 💟🙏 😇🙌 🙏😇 🙌❤️🙏🎉🎉🎉🎉💫👏

[@tommyjohnson8016]

My problem is I think I have to speak load because the mic is small it's hard for me to control my voice.

[@jasmines.6325]

I'm fine with openings but almost without fail I fall apart towards the end, it's not terrible but for some reason I lose my nerve a bit, what's up with that?

[@vaibhavchaturvedi4720]

Thankyou from India

[@ScienceOfPeople]

you're most welcome! 💖

[@sharonbolmentbolment8951]

so useful, tku 🥰

[@ScienceOfPeople]

Thank you for watching!

[@Streetslogic]

Would've loved to hear that "powerful" hello I

[@Cruzettoroni2008]

What about when you answer the phone different, instead of hello you answer “Yes sir” or “Yes ma’am” ? How can this impact the conversation after you answer the phone ?

[@arwen_m7786]

Probably just shows whoever it is that you are respectful and so in turn, they should treat you with respect

[@akiraandrews5630]

I’m about to call ups store and I’m upset but I also got phone anxiety although I’m good at sounding happy lol

[@josephjamal2534]

Venisa nice. You are doin great

[@jamsheedbegum1067]

BEAUTIFUL 😊👍

[@halasoliman8535]

Thank you

[@victorlim779]

Amazing lessons Vanessa, really benefited my team!! Thanks

[@nidaakhtar7787]

I'm whole time looking at her lipstick🤣

[@JoyKawaiimo]

👁👄👁

[@ЯрославЯрослав-я3э]

Wonderful

[@kunchalasrikanth8799]

But I'll choose normal hello. Coz our moods like a weather so better to say "normal HELLO" 😄

[@jayrandhawa8548]

underrated content

[@anthony5247]

Mmmmmm no

[@tabinavi.]

hi i was gonna make an order online but i have a severe peanut allergy. do you guys use any peanuts or peanut oil? cool thank you. no peanuts? do you know uh just off the top of your head what kind of oil you guys use for the fries and everything? canola? okay cool thank you

[@veandreyahuda5333]

r u my dad?

[@pedrolioni7344]

big up sitel

[@solrwavz]

the male hello sounded the same, thought angry was happy..

[@lheaaaaa8859]

I’m not shy with people I know like friends but with people I know I get social anxiety lol😭

[@angelsassoon3835]

I need help improving my attitude

[@Catnip-uh5pi]

I made a simple call to a groomer to set up an appointment to get my cat's toenails clipped. I said "hello do you cut cat's nails?" And she asked me to repeat myself. I was so humiliated! Makes me think I have a speech impediment

[@yoselinwang838]

i really like your voice

[@rand-2002]

GIRL I HAVE A PRESENTATION ON ZOOM IN 2 MINUTES AND IM TRYNA SOUND GOOD HURRYYY

[@saimasghar4216]

Nice

[@beautifulchan2933]

I want to talk but I'm so afraid

[@syahirasafni4113]

My angry hello is "what the heck do you want?"

[@dumbothewalrus3047]

Good content

[@ledelosh]

It would be so great if you an include some charts of your findings along with the videos!

[@akashsky2010]

angry hello is "Rosa" from B99

[@user-hj3sj2bc1r]

Social anxiety gang rise up

[@Joejsmith-y5v]

❤❤❤❤❤❤❤❤

[@ScienceOfPeople]

🥰

[@ikzayan]

I start loving with you💞💓✅🔥👍🏻

[@USMC_BABE38]

I struggle with talking on phone ot gives me anxiety because of my disability

[@Samrules4ever]

Wow , you speak Mandarin really well.

[@anys2793]

The A hello sounded angrier WTF

[@Nails_bruh]

Those aren’t micro expressions, but otherwise love this video!

[@FrannsssStannnsss]

You look SOOO CUTE LIKE THE GIRL FROM ADAMS FAMILYYYY

[@yannludwig4299]

"ring ring" =)

[@jamsheedbegum1067]

👌👍

[@savantianprince]

I am anxious on phones at work

[@ScienceOfPeople]

You are not alone! Phone anxiety is a very real thing!

[@anthonydoolan3839]

You literally only told me how to say hello

[@TheTurnerProduction]

anybody from Sitel training ?

[@financialarchitectureinsti3869]

Scientific Proven I might add

[@prokoli1303]

"Ring ring ring"

[@TheSunnySideofCoffee]

Hello! :)

[@salimcoban2252]

you can hear but you really need pay attention on it? i personally do not care if they sound happy, angry, or sad unless they do not provide what i request.

[@Umesh-ic6po]

Hello 👋

[@josefrubinov2279]

Ain’t no way I just watched a video on hello

[@nahword5604]

Power posing isn't an effective strategy for anything

[@karanrajputthapa1587]

lol Sitel invade her comments XD

[@LuisGonzalez-gb2rk]

Hello :D

[@amritpalsingh3293]

Hello

[@leule9684]

a sound better

[@jameskenyon5524]

Sitel Squad

[@notabsy]

I'm just trying to get good at Among Us but okay.

[@asterixe1]

Has anyone tried this? Does it actually work? i feel like all the pseudoscience from this channel/site is just a source of income/wealth for them, and not actually something that benefits people.

[@robinsangrung1634]

Click bait video. Waste of 6 minutes