911 HANGS UP On Girl Who ESCAPED Kidnapper After 10 YEARS - The DREADFUL Case Of Amanda Berry

“It was consensual, I just had my ways of convincing them.”
On April 21, 2003, a day before her 17th birthday, Amanda accepts a ride from her friend's dad after her work shift ends, not knowing this decision would cost her freedom for the next 10 years. Between 2002 and 2004, the neighbourhood bus driver, Ariel Castro, kidnapped three of his daughter’s friends: Michelle Knight, Amanda Berry and Georgina ‘Gina’ DeJesus. Amanda and the girls are chained and tortured in the Cleveland House of Horrors, blocks away from her own mother, up until her young daughter born in captivity dares to ask a question that would ultimately lead to their escape, and end their decade-long nightmare.
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Uncover what true crime documentaries don’t show you: real cases and real people, but with a new twist. This is Unseen.
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[@jf5618]

Impossible to imagine someone doing what that monster did as well as those girls surviving they way they did. Those girls deserve the absolute best in life and I hope they’re smiling every second!

[@ethanpasta6203]

They may have thought it was a prank. It was 10 years

[@BluWGhosT]

@@ethanpasta6203 they just weren’t talking abt the police 😭😭

[@ethanpasta6203]

@@BluWGhosT welp😅

[@ethanpasta6203]

@@BluWGhosT I know now😅

[@kekeuba562]

@@ethanpasta6203 Assuming it as a prank? Really? i don't think being the 911 is fitted for that person

[@emmy_platinum]

The neighbor who called the police saying "she needs everything, she's in panic... she's been kidnapped, so put yourself in her shoes!" He understood her plight more than the dispatcher. Bless him

[@daniellejudithjj]

I think a restaurant named a burger after him. I remember the press trying to bring up his jail stint and a Hispanic guy claiming that he helped the girls escape. I wonder how everyone is doing

[@wild.prod.]

Dispatchers are really bad sometimes.

[@lizalfos8627]

He immediately took it seriously and tried to get it into these idiotic dispatchers heads how serious this was.

[@BooksofHighStrangeness]

Amen to this post... I genuinely think all humans should have "term limits" for their occupations in general (some vanguards are needed to teach new trainees)... What do I mean? People become infected with apathy in most cases when remaining in a single occupation. It is only human for one to become "routine" and robotic in their job. Here... When your job demands genuine empathy to serve your purpose and NOT hurt others= you must never become empathy-dumb.

[@Organicme1]

I loved him, "she's talking to a moron (dispatch) and I was too".

[@vidhoard]

Horrifying 911 operators... imagine being that cold towards someone who so desperately needs your help.

[@SunnyAndShare]

It's a really hard job. Burnouts happen a lot because it's so much stress. A lot a dispatchers regularly need empathy courses and therapy to help keep them from becoming like that.

[@e.c.1975]

@@SunnyAndShare Hell yeah! I’ve seen dispatcher for their jobs before and it is very hard/stressful. They start to become desensitized from it. They definitely need to train them better with how to handle situations like this because hanging up is the worse thing to do.

[@badassmalificent]

@@SunnyAndShare If someone "burns out" from a job like this, they need to go work at McDonald's, because that's all they're worth. 🙄

[@MissLD01]

Well people who work in MacDs have value too. Think of all those kids whose day is made when they get a Happy Meal :)

[@SunnyAndShare]

@@badassmalificent literally every first responder, dispatchers included will experience some degree of burnout from the stress at some point. It's a lot to handle for anyone. You wouldn't last a day.

[@tharateptrongpanyachot6046]

The fact that that monster's wife was also a victim of abuse and no police listening to her and even did not arrest him after she died from the injury is sickening to me.

[@successfulMillennial]

Absolutely no one has mentioned how amazing the 6 year old daughter was for alerting her mom that the monster left the house....they'd still be trapped had she not said anything. She deserves her flowers and is a hero as well

[@voidtectonic]

Her mom is right. She is special and born for the right reason. Jocelyn was so pure and good that she kept her mother strong, kept her going, made her want to be there, and love her. If Jocelyn hadn't been born, who knows if those 3 women would have ever seen the light of day again. I hope Jocelyn knows that she is the miracle those women needed.

[@KarlaT-x4w]

Thank God for her life!

[@foxlunacy]

Bless the neighbor who didn't ignore Amanda's banging and screams, for breaking her out, calling the police and staying with her. He doesn't get enough credit in this case, but it is all too easy and common to turn a blind eye

[@shamalamadingdong1417]

There is another documentary based more around him and their friendship to this day. It's really heart-warming. ❤️

[@misslailai]

@@shamalamadingdong1417 pls share . Is it on Netflix ?

[@caitlynursula1527]

@@shamalamadingdong1417 whats the documentary called?

[@thesportsguy126]

he was awesome

[@Idk-fj7kf]

bruh thats what any normal person would do, was he supposed to just ignore it??

[@boocebung4177]

The fact that the “psychic” tells the mother that Amanda was dead is so upsetting

[@jadenconner3327]

However, the psychic was right in a way when she said that the next time they would meet would be in heaven:/

[@jadsimone_]

Psychos are never correct, they are false and mass deceptors today.

[@jadenconner3327]

@@jadsimone_ that’s not really true bc u can be correct when u guess lol buts it’s not a reliable source when ur asking for the truth is what u mean

[@leocervidae]

Psychics are frauds who prey on vulnerable people. Most people who go to a psychic are desperate, grieving, or just in desperate need of support. Ya know the general feeling of being out of control… Reaching out for therapy or counselling instead would be a lot more beneficial for a lot of people! But I guess the promise of “answers” is just too tempting.

[@lisapearson5324]

@@jadenconner3327 Perhaps if the "psychic" hadn't destroyed the mother's hope, that might not have been the case.

[@masondegaulle5731]

"She dealin' wid a moron, _me too."_ Love this guy. Pure person, tells it like it is and willing to give a crap. Those 911 operators should have been charged with criminal negligence. Imagine having someone panicked like that, telling you they've escaped from being held captive for 10 years _and brushing them off, ending the call._ Abysmal performance. I hope they forever have mosquitoes disturbing their sleep.

[@melissasamaniego5214]

I really hope they got charged! At least fired, it breaks my heart to know that dispatch put so many people's lives in danger :(

[@theflanman1986]

Those “trained 911 operators” are a freaking disgrace. Hopefully they got fired but probably not.

[@ronniewoodinsteadofmt2615]

The mosquitoes quote was beautiful. Comment of the year

[@freedomcat]

​@@melissasamaniego5214no Jack Purdy got disciplined but remained on the job as of 2015. Use his name to get internet justice.

[@simsgirlgem]

I prefer them stubbing their toes at least once a day for the rest of their days but I’m vindictive

[@ashleys5676]

First of all, I find it sickening that it took the diaries to lock him up for good. How does kidnapping ANYONE for any amount of time not subject predators to life behind bars? Our judicial system is PATHETIC. Secondly, he’s a coward for taking his life. These girls are amazing and I pray they enjoy the rest of their lives of freedom

[@kenw2225]

I don't believe they couldn't have convicted him for 30 years minimum. At worst it was 10 years for each kidnapping. Life at best. It's just a way for the videos to highlight her diary

[@seventieslove8783]

Oh no worries, that monster didn't escape ANYTHING. Yeah he's a coward, but if he had known where he'd end up after taking what he obviously thought was the easy way out, he would've tried to stay alive as long as he could. Because now he is in Hell, being put through everything he put those poor girls through, only much, MUCH worse. I can't explain it on this site, but suffice to say, not in his wildest nightmares would he have been prepared or expected the future he had after death. It's beyond imagination, the real horrors of Hell... Where he is now, and he will never get out.

[@jessicataylor7174]

The diaries were not necessary to lock him up for life; the diaries held him to account for 977 separate counts that could be dated and described. If not for the diaries these have been a summary using estimates, which is common for cases of extensive abuse over a long period of time, but it is far more powerful to bring each incident, to show the jury the extensive notes of abuse, abuse, abuse, abuse, abuse...

[@MaybeMae-e]

The thing that upsets me is how overlooked Michelle Knights kidnapping was. She wasn’t even on the news story after they were saved. It just shows how upsetting it is for her.

[@janedoe5229]

Yes. I read that because she was kidnapped, she was not able to make a court appearance regarding custody of her child, and it was just "assumed" that she abandoned her child. When she was rescued, there was family for the other girls, but no one for her, so the nurses were there and said they were so glad that she was rescued.

[@denisebacher5040]

@@janedoe5229that’s so sad.

[@andreadeamon6419]

From my understanding the couple that adopted joey raised him with a lot of love and send Michelle (lily) pictures and keeps her updated on his life. I don't know if they've been together yet. Moved to southern ohio so i don't get the news like i used to​@janedoe5229

[@angelamarie88]

No, Michelle intentionally made no media appearances because she had a book deal coming out. And the book did very well.

[@angeltellez740]

RIGHT she had such a hard life and I thought I heard in one case that she had autism and a baby very young. It was so sad I wish they said more about her I’m this video too WVEN thought they did a good job covering it she was always overlooked. I can’t imagine being there for over 10 years and accepting that is your life and coming back and not having a good life outside of her kidnapping either. I feel for her and pray she’s alright.

[@theyLoveyaya21]

i understand being an operator is really really hard but a women calls and tells you she’s been kidnapped for 10 years, panicking about her kidnapper coming back and you HANG UP?!?! WHAT IF SHE DIED IN THAT TIME???? and the fact that they just sounded so annoyed with the fact that she needed the police

[@loveforeignaccents]

Exactly.

[@BEACH.LUVER101]

Especially when even the neighbor recognised the name instantly as she told him.

[@loveforeignaccents]

@@BEACH.LUVER101 Good point 👍!

[@cuppycakey5013]

Yes, that dispatcher was terrible and rude.

[@kelseyhock2722]

You are always always supposed to stay on the phone for that exact reason. We are supposed to collect as much evidence on the phone as possible so if the victim dies before the cops get there prosecutors can still build a case and prosecute. This is so gross. And the fact that the dispatcher got a slap on the wrist is insane. He should have been fired.

[@naomieadair5635]

So he killed himself because he was getting bullied by inmates...NOT because of what he did to all those girls...WOW

[@GarynTX]

So the guy who locked up and bullied his victims didn't like to be locked up and bullied. Go figure.

[@naomieadair5635]

@@GarynTX...🤨...😑... My point is: him KILLING PEOPLE didn’t have him losing any sleep. Being retaliated against for his crimes DID. Until the very end, he was only thinking abt himself. YOU can have sympathy for this monster, but GO FIGURE, most of us won’t give a shit about what he went through while he was locked up. That girl suffered for YEARS by his hand, and he couldn’t take a few months. He was a COWARD.

[@frankiemcgrath6673]

I don't believe he expired from this world on his on terms if you get what I'm saying.

[@naaneey6476]

I think he got raped and scared haha karma

[@deborahminter6231]

He probably lied, and just couldn't handle loss of freedom. Typical monster who can dish out pain but can't stand any discomfort himself.

[@mayabestvina3520]

It’s sickening that she spend 10 years in captivity with abuse and barely any food, and he commits after only 1 month of being in captivity and getting fed regularly

[@Dan5819]

Yes, but he is in the lower astral hell realms where he is reaping the pain, horror, and terror that he sowed. He is in NO peace. He is tormented every moment by beings as evil as he.

[@playmasterangie]

@@Dan5819 not really

[@georgegillen2998]

@@playmasterangie yes really

[@mattdaniel4196]

@@georgegillen2998 bro let’s be real that shit don’t exist

[@iishadowii7477]

@@mattdaniel4196 no, let's actually be real. God is real and when judgement day comes, we will be judged on ALL our deeds, just like how Amanda kept a tally of how many kidnappings and rapes Ariel committed. It's honestly horrifying how he probably didn't seek repentance before he died, for I sympathize for him. He was sick, and our society does not deal with healing sexually confused people, they encourage it. If God's not real, you have no right to be mad at Ariels horrible actions, they aren't horrible or good at all, they just happened, predetermined, without meaning.

[@diegoallcore]

He could not bared 1 month of assaults in prison, imagine 10 years. This woman is strong, may God be with her and her beloved ones

[@F11-c1u]

Forever unfair.

[@jasonb5987]

Yeah he was a weak sick evil monster could barley last a month

[@warnerchandler9826]

​@@F11-c1uNot forever... It is appointed unto man once to die and after that the judgment.

[@F11-c1u]

@@warnerchandler9826 Forever in life I meant.

[@danielg2307]

Somebody helped him to the next life

[@LuniaHere]

Even without professional training, I bet anyone could’ve been a better 911 operator than that sorry excuse of a dispatcher

[@stephenroger4527]

he was from india

[@LuniaHere]

@@stephenroger4527 what does that have to do with anything

[@nancienordwick4169]

Everythng. It's cultural to treat women like possessions, and it's a significant cultural group in India that does so. And because he was considered a foreigner, the authorities gave him slack on problems that were complained about and should not have been dropped.

[@leahwilson9152]

@@stephenroger4527The first dispatcher sounded like a southern woman?? 0:25 You can be bad at your job no matter your culture or where you’re from

[@stephenroger4527]

@@leahwilson9152 i was joking.

[@marbleherogaming735]

Amandas mother dying before knowing her daughter was alive is extremely heartbreaking

[@weirdyy249]

Yeah:(

[@ashleynicolecooke4386]

yeah I wish she got to know her daughter was alive before she died

[@GoBooYourself]

Very heartbreaking.

[@armurph1102]

What makes her mother’s death before her getting the chance to ever see her alive again is the fact that she had finally gotten to meet with “Psychic” Sylvia Brown to find out about Amanda’s whereabouts and just like the fraudulent scam artist she has always been, gave Amanda’s mother incorrect information about her. Since Amanda had been missing for a few years Sylvia thought it would be a safe bet to claim her dead. The devastating impact this had on Amanda’s mother is so heartbreaking and enraging at the same time. Any time any person proclaims themselves to be psychic mediums, they are 100% lying scammers!!!

[@mysunshiine6167]

it’s really sad she didn’t know when she was alive, but some people believe in guardian angles we can think she’s watching over her rn ^^

[@moodymermaid3690]

"Put yourself in her shoes, man!" That's exactly how people should speak up when there's an injustice such as this. Ignore how high they are (or think they are) on the totem pole, speak up. Speaking from experience, so many operators sound so irritated by the caller. They deserve to have their lack of empathy shoved in their faces.

[@lea88pu]

Normal people with empathy seem to forget that there are a lot of people among us who lack empathy but they do get jobs that require it bcs nobody is checking for empathy as a quality for a job position.

[@moodymermaid3690]

@@lea88pu - Perhaps in jobs with such heavy involvement with people in crisis, it should be. I know there is training, but maybe it's time the system get an upgrade.

[@lea88pu]

@@moodymermaid3690 I agree 100%

[@turquoisemoon8453]

As much as it hurts, we should also put ourselves in their shoes. The dispatcher did their job, they get thousands of calls a day of people in distress, dying, murdered, kidnapped, accidents. If you keep the empathy on the job you'd break down in a day. Focus on the work, get the job done. The one thing they did wrong is hanging up on her.

[@00agentmoo]

@@turquoisemoon8453 that’s an astronomical mistake that could have cost her life

[@netflixneflix3477]

Imagine how many lives were ruined by that dispatcher, it's obviously not the first time he did it. On the other hand, I cried for her mom that was fighting till the end and never giving up which also gives amanda a lot of hope

[@jessiecaliem9181]

That dispatcher needs to get penalty for doing worse..omg

[@thegoldfam1539]

I really hope they fired him so sickening to hear how he talk to her 🤬🤬🤬

[@constantinosschinas4503]

Dispatcher = 5 years minimum.

[@getuphereletsdance]

Apparently his name is Jack Purdy.

[@onyxx.monopoly]

They need to audit every call that HORRIBLE dispatcher took.

[@mamaromi4773]

"I would smell the flyer sometimes because my mother held this flyer" That just broke my heart. Her mother is rejoicing from heaven.

[@nic8577]

“So you know, put yourself in her shoes.” I love this fuckin dude

[@therealjetlag]

I also love how he says, “she’s on the phone with morons and so am I” 😂

[@booyah2u296]

The fake psychic, 911 despatcher all failed Amanda and her family. Luckily the neighbour helped her. Poor mama died of a broken heart because of the fake psychic lies. What an extraordinary woman and mother Amanda is. 😇

[@briannab6833]

Sylvia Brown is awful and puts a horrible light on psychics… so sad she has any air time… Amanda and her family deserved better. So glad the girls got out in the end 🙂

[@pegs1659]

@@briannab6833 She is dead. She was a money grubbing witch. She fooled so many people. I always wondered if Montel knew she was full of it and they just used each other for ratings and money.

[@shamalamadingdong1417]

Sylvia Brown died a few years ago.

[@briannab6833]

@@shamalamadingdong1417 yes but she’s still notoriously awful lol

[@tentardigrades968]

All psychics are fake psychics. They’re swindlers and just massive pieces of human sh*t. Garbage people peddling false hope.

[@CanteLizzie]

I've heard this story countless times but I still get chills every time i hear it. It makes me wonder about all the kids who've gone missing, thought to be dead. What if they're still out there, stuck in someone's basement?

[@jodierudkowski]

I always think that too 😥

[@truth4004]

Same. Even women can get kidnapped and kept in the basement. :/

[@canaanb8090]

@@truth4004 anyone can

[@Akiravill]

@@truth4004 anyone can

[@agirlwithaspoon6095]

@truth i mean Who said otherwise? Even men can, nobody Is safe in this world

[@mb-mz4tg]

It is absolutely DISGUSTING how badly she was treated, FOR ASKING FOR HELP. I hope to god that operator was fucking fired and never got work in the emergency services field again.

[@krismichelle1525]

No charged I wouldn’t be happy with fired charge the 911 operator!

[@onestarfillednight]

Well said m b. Absolutely fucking DISGUSTING how badly she was treated. That person should be fired and CHARGED ! and NEVER to be in any emergency field again.

[@stefg7611]

Prosecuted and death sentence sounds like NOT ENOUGH justice to me...

[@maybememory1]

When the neighbor told the dispatcher to "put yourself in her shoes", I wanted to high-five him through the screen. That's immediate empathy right there!

[@dianec9456]

I was living in Cleveland when Amanda, Gina and Michelle were found, it was HUGE. My coworkers were crying, we were so in shock and an amazed that they were found ALIVE. They tore down that hell-hole and put a park with an angel statue there.

[@anaisjbeauty]

This just made me cry 🥹🥹

[@Irl_Val]

For 😢

[@janeentumbao8690]

I used to live about a mile from all that and then moved to Chicago. My friend in the Justice Center texted me, saying they were rescued. I thought she was lying! I'm glad they were found alive.🎉❤🎉❤🎉

[@teslagirl1]

This is a part of the story that most newspapers NEVER covered...the dispatcher's callous disregard for protocol. The way Castro's ex kept reporting his crimes toward her and her own daughter...only to be ignored. I guess that law enforcement didn't want their mistakes...which came out of the tendency of many to dismiss what women in crisis say...to be known. In the end Amanda and her daughter had to save themselves.

[@denisrailey777]

Reminds me how the Cops/Troopers treated Gabby Petito. RIP Gabby.

[@peagames2002]

Gigachad officer: "Great, more clothes for me to wear." *dress up in skirt over pants*

[@princessqueen6881]

​@@peagames2002wtf

[@mannykiller]

Ohio is #4 in tr4ffikng states for a reason

[@JesusSavesTheLostBrokenConfuse]

A blessing was born in the midst of darkness and her hope kept them all alive. This story is very inspiring.

[@Kai.is.coquette]

How horrible of the dispatcher, that disgusts me. They were being so irresponsible. You are supposed to stay on the phone with them to assure safety Edit: why the heck did this get 1k likes-

[@EmilyJohnson6381_]

HIYA BESTIE

[@Kai.is.coquette]

@@EmilyJohnson6381_ LOL HIIII

[@homeland1128]

IKFRR

[@Kai.is.coquette]

@@homeland1128 it’s so horrible.

[@ayeshahussain4440]

yeah, they thought it was a joke, what if he had come back before they reached there, it would be their fault if something happened.

[@isocarried1748]

The fact that there were multiple crimes incidents reported and he never even got arrested is crazy

[@rrmosley1]

With regards to his wife? Yes! That is what I said! Crazy‼️

[@c.677]

Sadly it’s common.

[@ThisIsJ.Nicole]

I found that really disturbing as well. He should have been locked up a long time ago

[@ashleys5676]

That’s why there is so much crime, because they get a way with it or get a slap on the wrist until finally they kill someone. Then they still get out

[@family700]

Cleavland, Ohio are doing things so wrong!!

[@ellanina801]

I love that she’s turned around such an evil thing into helping others and trying to make the world a better place. I hope for healing for both her and her daughter.

[@roxyndra]

I appreciate Charles so much. More people should be neighbors like him.

[@Dani.J.]

I knew Sylvia Brown had told this grieving mom that her daughter was dead, but I was unaware that the mom gave up hope finding her because of that and died before she was found alive. That makes me hate Sylvia Brown more than I already did which I didn't think possible. That poor mom died heartbroken thinking her baby was dead.

[@mj-rg9kp]

Sylvia was clearly a witch. She’s diabolical so I’m not surprised at all.

[@erichkorman710]

Anybody claiming 'powers' like Brown is a fraud laughing in the face of anyone who believes her BS. She could as easily lied about knowing she is alive to help the mother hope instead of breaking her heart for no reason. ?i8q+k(ng.

[@JesusSavesTheLostBrokenConfuse]

psychics work for the kingdom of darkness, you think they don't want more souls to go down into the fire?

[@TheGreyShaman]

The thing with psychics is that they're getting things from alternate realities, so someone could be dead in another reality communicating with them down here. That's why you focus on the reality you're in as the construct of soul and don't go fucking with the multiverse.

[@Phlowermom]

Yeah, Ms. Brown got a lot wrong but her 'fans' refuse to believe it.

[@patriotpeasant199]

I love this neighbor, like “bruh, put yourself in her shoes!” Damn right 911 operators…try that on for size!

[@marieanaya1316]

The operators behavior is unforgivable. May she live with her horrible behavior and that it haunts her … This reminds me of the 911 operator who chastised a woman stranded in a flood and called her stupid and told her to be quiet snd stop crying and the woman in the car apologizing to 911 operator. That was so devastating to hear her die at the hands of 911…. When do 911 operators lose their compassion and humanity ?????? Why??? How??? Lives are in your hands snd your ok with dismissing a person in distress??? Charles Ramsey the hero!!!

[@SportsandTrueCrime]

I remember that call. It was horrifying to listen to! I’m deathly afraid of water cuz I can’t swim. Wont even get in a kiddie pool. To hear her panicking as the water was rising in her vehicle and the operator getting annoyed with her bcuz of the backlog of 911 calls coming in was disgusting and very sad.

[@BiWiinning]

This is awful! Please tell me that operator lost her job…

[@potatoperson4250]

the man who answered the call the first time was already quitting so he didn’t care

[@zairalove213]

They need to release their names & hold them accountable.

[@Mooodyyhhh]

That call of the women stranded in her car flooding was the worst call I ever heard

[@paulinegallagher7821]

Amanda Berry is not just a regular person like she says she is, she is an absolute legend, a force of hope and a survivor. Her strength and determination and bravery are an inspiration and I hope she and her daughter are living their best life. So sorry for her poor mother and sorry that she ever crossed paths with a monster.

[@isa_the_icequeen]

I'll never forget the day the news broke that these three women were found alive. All three (Amanda, Gina, and Michelle) are strong and amazing women for having gone through what they have and not letting it break them. My heart always has broken the most for Michelle, but following her on social media has been awesome, seeing her blossom and grow.

[@sfspurri]

Honestly makes me livid the 911 operators behaved this way. We are constantly urged NOT to hang up with 911 until help arrives on scene and that dude couldn’t get her off the phone fast enough. I hope both he and the operator that the gentleman who helped her talked to got fired, or at the very least some training on the FIRST things that are expected of them in their duties. Side note: I know Sylvia Brown has proven to be full of poop, but it makes me sad that she was kind of right about one thing. Not that Amanda was dead but that they wouldn’t see each other again in this life, only in heaven. That her mother would be gone before she could lovingly hold her in her arms for every second she fought to bring her little girl home.

[@truth4004]

No they should def be fired they obviously weren't into it.

[@Kimyx3Angel]

I called the police because of my abusive ex and the woman hung up on me. Civilian on the street had to help me n get police for me. I wish I could report the 911 dispatcher.

[@Ela.elizabeth]

@@Kimyx3Angel why can’t you?? You should!

[@Kimyx3Angel]

@@Ela.elizabeth well it was 6 years ago and I don't know the name of the dispatcher.

[@deborahminter6231]

To bad her mother didn't ask Allison Dubua. I don't know if I spelled her name right. The truth was that her daughter was not dead, even if she would not see her again.

[@pierre-pete-martin7576]

Thank GOD the neighbor heard Amanda's cries for help, the 911 people need to be either fired or re-educated on how to respond to all calls, how Amanda managed to keep her cool is beyond me. The black man and Amanda are both true heroes.

[@jerrywright6137]

Forget re-educating... They need to be fired and charged.... They knew what the protocol but refused to followed it either because they were tired of their job or just didnt care...

[@jerrywright6137]

People dont respond like that to a 911 call u less they just straight up dont care... Horrible... Peoplle who do this kind of job should have a legal responsibility to do what they can to help save someone... If they refuse to help then that could automatically lead to death or anything of that nature.... They all responsible for saving people's lives so they should face legal consequences for refusing to save someones life since its obviously their duty.. its like a pledge... Same one that ems takes when taking a job as first responders in ambulance.. they need to do whatever it takes to save a life.. if they refuse that like manslaughter... Because of them a person died due to their irresponsible / no action actions...

[@truth4004]

One would think they would have training.

[@LifeInPink999]

Respect for him for him to put that officer in place. “She needs an ambulance?” No, she needs a rainbow pony... What a joke and he is paid for this and probably would tell everyone he helped them first the same for that inhuman dispatcher that answered first and just didn’t even care to do his job right not even talking about simple human empathy.

[@petey611]

What does black have to do with anything?

[@u3k1m6]

I've seen this case many times before, but I had zero idea that the dispatcher treated her like that until now

[@eyden1562]

Bless that neighbour 😭😭😭

[@iriscast10]

He couldnt handle the abuse in jail. But the girls went thru a decad of his. What a coward.

[@ChurchofPhillyWatch]

The neighbor's righteous ANGER 🤬 👍💕🫂🥺🙏

[@M_SC]

Yeah I loved it when he said “put yourself in her shoes”. He intuitively understood the situation both of Amanda and the dispatcher’s lack of proper response

[@micalah8282]

Imagine living in an area where this is how the police and dispatch responds. Where they just don’t arrest your abuser. Or don’t show up when you call.

[@uke7084]

Could happen in more places if the "defund police" agenda gains more traction. God forbid.

[@LOVEisACTIONABLE]

THATS CLEVELAND! IF YOU DONT SAY THERE IS GUNSHOTS HAPPENING THEY WONT COME! THE SCARIEST PLACE TO LIVE IN AMERICA

[@cosmicmuffin322]

This is America where public services are relentlessly defunded by corrupt politicians. Just look up the documentary about the coroner system in the US. Literally anyone can be a coroner - the local plumber, the corrupt police chief, anyone.

[@janeentumbao8690]

I used to live about a mile from that house. Born and raised in Cleveland. Part of the reason I left was because of the police response. That, and the need for police in the first place.

[@JennyLaBouff]

I'm so glad she turned her bad story into something positive. Helping find other missing children.

[@NotNowJensen]

The fact that Amanda's mom died before knowing that she was alive just breaks my heart

[@Krystal_Clearr]

Law enforcement failed all these girls from the start and continued to do so. They failed Castro's own wife and daughters... its just heartbreaking to hear 911 operators themselves fail them too.

[@cmonsta1172]

As a 911 operator not only does it go against protocol to hang up on someone you can actually go to jail if caught.

[@ally-ql6hh]

exactly like the neighbor said to the operator. PUT YOURSELF IN HER SHOES. i absolutely cannot believe these people were allowed to have this job.

[@beeeeeeeee7951]

I’ve heard this before and it’s definitely chilling. The ones who had babies for the man in his basement drives me nuts every time

[@givemefreedom2359]

I don’t think Amanda would agree. That baby saved her life.

[@beeeeeeeee7951]

@@givemefreedom2359 it should have never happened in the first place that’s my point I do understand because of the child she had to go to the hospital I get that

[@givemefreedom2359]

@@beeeeeeeee7951 gotcha…perhaps I read it wrong. Thank you for clearing it up for me. 🙂

[@cheycheyfriend247]

@@givemefreedom2359 you did read it wrong

[@givemefreedom2359]

@@cheycheyfriend247 yeah, I think we determined that already. 👍🏼🙂

[@matrixiekitty2127]

I vividly remember when Amanda escaped, where I was when the story broke. It shook Cleveland and the surrounding area to its core! Amanda is a beloved person in the Cleveland area, all of the women affected are. Amanda is doing good work helping raise awareness to missing people, they deserve to be fought for just like her family fought for her!

[@Trapohoncho]

I hope the 911 operators lost their jobs cause they’re obviously not doing a good job 17:15

[@jamareonhayes6571]

The best part about this is she doesn’t have any hate towards it, and that she praises her daughter throughout the process for being her light through it all. Beyond strong, and now her life is complete❤️

[@abundantYOUniverse]

Sylvia Brown has caused so much pain with her lies. Disgusting

[@maxgrayson5182]

Absolutely, what a con artist she was. Montel was just as bad giving her a massive platform to spout her BS

[@abundantYOUniverse]

@@maxgrayson5182 You are right!

[@mj-rg9kp]

She’s evil

[@LunetteFox]

"I'm not a monster. I am a normal person. I am sick. I have an addiction. I simply kept them there without them being able to leave" ... wow the things a monster will say to convince themselves they did nothing wrong after all is said and done.

[@chriskelly9476]

Ted Bundy and John Wayne Gacy were the same. Did nothing wrong, apparently. Frightening.

[@linarabbah5891]

fr like he legit chained her up for 10 years and r*ped her, and hes trying to convince himself that he did nothing wrong.

[@annecronin8339]

Hope the sick bastard is burning in HELL!

[@parkerbeard6170]

Oh my God I couldn't listen or believe what he said. He kidnapped, Raped, Threatened, and Assaulted 3 young Women for over 10 years and said he's a normal person. What a coward he was taking his life in prison because he no longer had control. He wasn't sorry for what he did, he was just sorry because he got caught.

[@BeesKneesBenjamin]

An overwhelming respect for Amanda. Being locked away and shackled for a decade, raising her child in captivity, getting out and putting herself forward with confidence helping to fight for others... She's built different, what a gift to her community!

[@TheWrongTone112]

why are 911 operators always so rude. Everytime I hear a 911 call the operators act as if the caller is inconveniencing them smh

[@zl8018]

I followed those events in real time back in 2013, but here I saw something that impressed me very much: how Amanda was trying to create a substitute of real world for her daughter. Whether it was wisdom or an ingenious mother's instinct or both - it was great. It was an attempt to create as healthy environment as it was possible, preventing the abnormal conditions from having even deeper impact on the child's psyche and also an act of defiance and hope.

[@ThisIsJ.Nicole]

Which I couldn't fathom because of the abuse she went through but yes, that was amazing how she adapted for her daughter's sake under such horrible circumstances.

[@erichkorman710]

There is a tragic film about a man doing that for his son in a Nazi concentration camp trying to keep his child's last days free of the terror to come.

[@trxshyandt0xic]

Ok but is anyone gonna talk about the physic lady…did she ever get like exposed for obviously being fake.

[@eclipse1201]

She did actually lol, she’s a total joke now

[@Jaggededge112]

Yes and she is dead and buried. No longer to cause heartbreak like this again. Ugh Sylvia Brown the worst by far.

[@blakebalogi]

All psychics are fake. They make money by taking advantage of vulnerable people. They’re all losers.

[@Teataylor25]

He couldn’t last 1 month. But did that to the women for 10 YEARS. he deserves eternal punishment.

[@kysrei836]

I couldn't imagine the things I would feel hearing that dispatcher after my child had been missing for TEN YEARS.

[@vgibson6877]

Listening to the 911 call is pissing me the hell off!!!

[@amandagonzalez6549]

This story is so heartbreaking. Those three women are stronger than Ariel Castro will ever be. He’s a monster, but also a coward. Couldn’t even make it to trial before killing himself. Disgraceful.

[@Lunatic0855]

it's so inspiring that Amanda has dedicated her life to finding other missing people and trying to make the world a better place...

[@vash0046]

“ put ur self in her shoes “ has to be the realist thing he could have said . Like why ask she was kidnapped , they both said it so why keep asking one would expect if someone is kidnapped they are mistreated

[@mittenpandas299]

we need more neighbours like amanda's neighbours, the fact that he was just as concerned and genuinely worried for her wellbeing and making sure that that she received the help that she got is amazing of him to do, he essentially saved her life.

[@georgi9889]

The burden of the whole case is due to the full incompetence and ignorance of the local police authorities at every step from beginning to the end of this very tragic case.

[@cherylmclaverty2182]

I’m so happy these women were able to escape and shame on the 911 dispatcher .

[@itsshot8228]

I know it sounds small, but my dream is to be a 911 dispatcher, because I want to be able to help people, and do my best to save people. And these 2 dispatchers break my heart, I cried listening to how cold and heartless they are. Whether or not they were tired or stressed, does NOT give you the right to be like that, you don’t think Amanda was tired and stressed? SHE WAS KIDNAPPED FOR 10 YEARS!!!! If you can’t handle those situations well and mannered and CALM, and try your best to deescalate the panicking, then go work somewhere else, them 2 had MAJOR Walmart behavior.

[@plum.world.entertainment]

W to you because personally me i couldn’t handle the emotions and shit and the people who are just straight up rude

[@ari-yl2yn]

it’s not small at all..it’s great 😌

[@madimorris8248]

This is gonna sound really grim but if Amanda hadn’t been taken by Castro who knows if any of the other girls would’ve been found and saved from him. It’s all because of Amanda that the girls he took from their families were saved and returned home. Amanda is a brave warrior and it’s thanks to her that this monster was put away. It is so sad she didn’t get to see her mom ever again but Amanda saved countless lives from the hands of this man

[@mylife.mystory.myjourney.1559]

It makes you think how many missing people are hiding on plain sight and we are overlooking them.

[@randomfan4521]

This and how many people are there born into a situation like this and never get a birth certificate or anything or they end up with a very different name. It is something I think about.

[@jadenmedeiros7148]

Bless that neighbor. “Put yourself in her shoes”

[@siontifictm7366]

The dispatcher should be jailed. Fired isn’t enough when you could’ve caused the death of a girl that had been kidnapped for 10 years.

[@k9thundra]

I live not far from where they were taken and where they were held. I can tell you that police and dispatch here in Cleveland is piss poor. It can take up to 2hs for police to show up if there wasn't a gun involved. There about are 200 police officers on the streets at any given time to police a population of 400,000.

[@janeentumbao8690]

I lived about a mile from that house. And I grew up in Cleveland/East Cleveland and you are so right! IF they decided to show up, it would be at least 30 minutes before they come. Usually it's hours and the people done got out of the county by then!

[@neekieeee]

Disgusting what these operators do. Idc what or how they get spoken to, ur a 911 operator! You get trained and know how to speak to people. Don't get the job if you can't handle treating these people kindly no matter what. Makes me sick..

[@ThornOfSociety]

This is why services like the police can't afford to have even one "bad egg" or lazy member as it discredits them as a whole and causes faith in them to be lost. Also includes people who get into something like psychiatry, police, hotlines etc; to specifically make life harder for people that rely on them.

[@jehielmikaelasanchez4064]

All my respect goes out to that neighbor..

[@matkey9060]

When she said she smelled the missing posters cuz that smelled like her mom that’s so she knew she was still looking for her that part got me❤️

[@RachelDoesntknow]

Thank you for telling the story comprehensively without dwelling on the graphic, shocking, intimate details of the victims' experiences, and, rather, focusing on them as people today.

[@ItsM00N]

"She's dealing with a moron, ME TOO." Yes. Those dispatchers sucks!

[@Andy-hz8ig]

It’s sad how the neighbour had to call the police too

[@K0ljaW0dann]

Shows how much stronger Amanda, Gina and Michelle are, to survive and thrive. In comparison to the monster who couldn't handle 1 month in captivity.

[@snappiepappie9899]

What always bothered me about this case was how there were 3 girls chained up in that basement but, everyone was only talking about one: Amanda Berry. Why? I’ll never onow

[@M_SC]

I never heard them separated before, I always heard about 3.

[@snappiepappie9899]

@@M_SC literally read the title right now

[@karakarabobara]

Michelle is a hero before this during this and after this. Michelle was treated like a wild animal while amanda was treated like a pet. He put the girls against each other...created a resentment that remains unhealed

[@marywallace3620]

Honestly I heard about all three in the beginning but then it was just the two younger ones (Amanda and that other girl) but i mostly heard about Amanda since she was the one who escaped and made the calll, all the while of lugging her daughter with her. I honestly think that Castro had forgotten to shut the door and lock it by mistake or he had a lapse in judgement and felt confident enough that the girls wouldn't try escaping. But lol they did. Michelle, the oldest of the three girls, was kidnapped first and she was literally treated like shit. When she was became pregnant, Ariel Castro literally beat her to so she would miscarry then he got her a puppy and when the puppy tried protecting her, he killed it (By breaking it's neck if i remember correctly). And like the other commenter said, Amanda was like the favorite cause he allowed Amanda to give birth and he would turn the girls against each other.

[@williambrandondavis6897]

Did you geniuses ever think that maybe Amanda being the only one mentioned is because the other girls want to remain private and don’t want to talk about it with the whole world? Smh, I hope you all are kids. Either way your obviously not too sharp.

[@arlosmith2784]

The 911 operator should not only be fired but put in jail for obstruction of justice.

[@HC-vs2zm]

No matter how many times I hear this story, seeing and hearing her brings a tear to my eye and gives me goosebumps. Her bravery, determination, strength of mind, compassion and beauty is astounding. Wishing her peace and love

[@mjennifergia]

The narrator? Wtf. I literally couldn't do it.

[@AngelFox-mi4tt]

If I was that dispatcher, I would tell her: ,,The police is on the way, everything will be alright..." - I wouldn't just say: ,,Talk to them." and finish. - That would be disgusting.

[@r1verman]

Amanda Berry is an inspiration of strength & hope. What an amazing young woman. I hope that she, her daughter, and the two other young women live their best lives now that they've escaped that monster.

[@CrookedRosePOD]

I want to find out what happend to that dispatch officer SMH

[@kelseyhock2722]

He got a written reprimand that stayed on his record for 3 years. It is ridiculous.

[@chasingsunsets9901]

To all the young ladies out there, keep this video in mind when a man you know ask you when you’re waking to get into the car to go with him to see his child that you haven’t seen in a while. No man is ever going to ask any young girl this while randomly pulling up on you in his vehicle. Red flag 🚩 right there for one, pulling up in his car “randomly” next to you as you’re walking”. It is NOT random. He’s been following you.

[@ElizabethMidfordHatesCops]

Okay. That's not true. You can't say every man in a car has bad intentions. What you CAN say though, is that you have to act like it, no matter who they are. Even if it's Mrs. Lastname, your favourite english teacher asking if you need a ride home. Don't take it. Only accept rides from someone you live with.

[@wubbzyfan6996]

Oh, and guess what? Amanda Berry is now a news reporter for missing people on FOX 8. She has come a very long way. I'm so glad everyone involved in the kidnapping is now safe, and the inmate is now dead.

[@arghapirate2427]

0:42 that neighbour must be Samual Jackson or at least he sounds like him

[@Biggest5]

If you can’t handle the stress, find a different job. This shit makes me mad asfk

[@elsakristina2689]

I just watched some videos on this case last night. I remember when the women were rescued, it was all over the news. It’s so crazy that that was almost ten years ago.

[@nme1605]

From the neglect of the operators to the guy offing himself, I feel sick. He deserved all of the abuse. Not even 2 months in? 11 years. Disgusting

[@georgielockhart6686]

I used to be such a giant Sylvia Browne fan, I can't believe what a catfish she turned out to be.

[@Christianne-m3f]

Thank God that neighbour was home to help her get that door open before the owner came back home

[@cyclinggirl3212]

Amanda Berry, you are an inspiration. From the horrors that you suffered - you now are doing something amazing! What an amazing, strong, courageous, beautiful woman you are. I wish you and your daughter all the success and happiness in your life.

[@rempanda]

This man repeatedly violently abused his wife and the police failed to follow up on the reports. His wife then died from a brain bleed certainly caused by the injuries Castro inflicted and he was never investigated or punished. One incredibly brave young woman who had been missing for 10 years screamed and fought her way out of that house, was terrified that help would get there too late, and the dispatcher hung up on her. And then police wonder why the public don't trust them. Despite was Castro may want people to believe he absolutely is a monster. He didn't believe he was sick otherwise he would have gotten help, that's what sick people do. I hope his ex-sister-in-law and her family are doing well and being able to give that public voice to his actions gave them some closure, and I hope every one of those women he kept looked up and tortured for all those years are also doing well now. I can't imagine ever surviving something like that.

[@intodaysepisode...]

I PRAY those dispatchers were held accountable!

[@susanborkenhagen58]

I love it when he tells Anderson Cooper that,"...Now we're both dealing with 911. She's talking with a moron and me too".

[@MyLove-s6r]

What!!!Oh my gosh !!! How evil is this!!!! That dispatch would be fired!!

[@weapon13WhiteFang]

Give it up for Charles Ramsey. What a very kind, heroic, and empathetic guy. I don’t mean to but him going “Now we both calling 911. She’s dealing with a moron. Im dealing with a moron” did make me laugh. But he is right. That dispatcher was terrible and I hope he got fired. Moron isn’t even the right word to describe that guy. Geeze