A New Way to Order using McDonald’s® Self-Ordering Kiosk

From adding a slice of cheese to your McSpicy® to changing your drink to Mocha Frappe, the Self-Ordering Kiosk allows customisation in a convenient way. Watch the video to find out more!

[@meridesiree7940]

I love these since i hate having to talk to strangers (social anxiety) and think every fast food joint should have them. It makes ordering food a painless experience for me haha.

[@grumpent]

Jim Thomas 😂😭

[@osml]

Sameeee

[@mateusmoura7059]

Me too!

[@outere24]

Kinda pathetic that u are so scared to even order a burger

[@TTTt-vz6mx]

@@outere24 honestly that's what makes social anxiety so bad. It can be crippling and make even the simplest tasks very difficult

[@SlickShow]

I hate to admit this...but I used one and I loved the experience: I did not feel rushed to place my order...I was able to view everything they had available...and I got exactly what I wanted at the cost I was willing to pay.

[@romella_karmey]

Hi, available ba to pay QR Ph?

[@mistybailey]

They should be fair and except cash 💸

[@cindyr7407]

It's nice having them, if they weren't still disabled due to COVID. If employees were told to sanitize the screens with a wipe, you wouldn't have to worry about COVID spreading.

[@joeislame13]

I enjoy the new kiosks but they're constantly covered in grime. An employee should clean these frequently to prevent customers from getting sick when they inevitably eat without washing their hands after touching this screen.

[@justlim1558]

Totally agree with u , germ n virus spread very fast with so many people touching it

[@romella_karmey]

I wish you can use your own pen like a stylus to tap tap tap on the screen so you don’t have to worry about the grime of other people going in your mouth ewws 😢

[@panashifzco3311]

fast, convenient and customization too....great to have these installed at busy restaurants ....

[@stuckin80]

Pretty soon those places won’t have to pay a single worker since they are training customers to work for free.

[@justlim1558]

Very soon , their customers will all be robot only

[@XCenturionX]

I have never ordered through these, and never will

[@portman8909]

Why? Do you just use the app?

[@winordiegaming7999]

Well i guess we all work for McDonald's now since we gotta do our own order. Might as well let me make my own too

[@AD-mw5mv]

since mcdonalds workers are so poorly paid, we subsidize their waged with tax credits so in effect the tax payer is paying multinationals hundreds of millions every year to employ their staff, crazy low wage economy like ours..

[@neubro1448]

Japan 20 years ago. Noodle or beef bowl restaurants will likely have ordering ticket machines and helps streamline the process with taking orders and serving. Very convenient being cash friendly with higher coin monetary values.

[@aarone9000]

Why is it; when I tried this; twice. NONE of these things poped up? Well; I selected what I wantted, tried to purchase it asked for a "code" what code?! How do I put it in? Why would the staff not assist me?! I left!

[@unknownnnn2554]

Did u selesct table service when they asked for the code? And u should ask the staff they will help u then

[@glenncordova4027]

I hate the kiosks. They say they are so busy. They won't be busy with my business.

[@amazingdany]

That screen is never late, doesn't ask for better paycheck, doesn't sexually harass, costs zero to train...

[@molly1949]

Can't make your burger tho..

[@aarone9000]

Coasts; at one time; the MD in this tiny town had customers! (was almost always crowded before this fiasco now it's like a ghost restaurant!! I asked the one other person in there what they thought; answers they had to go to the counter and use a human! I just left!

[@timafiggy]

Yes whatever this shit shuts down in the middle of a tropical storm you are assed out. Everyone still runs to Burger King , Wawa, Cumberland Farms or a food truck. No worries. That looks having your phone hooked up to your cable company. It is not a good idea.

[@herostars7284]

Miss macdonald Singapore 😢😢love from India gujrat

[@parkglenn]

do these self-serve kiosks get $15 an hour?

[@tenghingoh1211]

Glenn Park

[@alonzomartii]

But now you will the one who fuks the order no one to blame. Plus machine cost, time, software update, maintenance. Equals $5 in CA an hour maybe less.

[@anotherkat4u]

i wanna hack the screen and put on 2girls 1cup ,,,,=^oo^=,,,,

[@simonci5177]

No, it cost 10,000 $ to instal 1. So after few monts, you save $$$ on less staff needed. Anyway, I order from phone app 5min before I get there. No need to touch dirty public screen, is ready before I even get there

[@kogzxx4516]

thank you! i hope this would bring in the philippines

[@Defcon6]

How’s that $15.00 and hour idea working out?. This is the result, fire them all and self order.

[@outerjex]

Was there no Debit Card option?

[@molly1949]

Stopped by to use the kiosk .made my selections..never found the pay screen. Touched every available area..ended up in the damned drive thru

[@osml]

Not many people seem to like this, but I do. Talking to cashiers SUCK, I get nervous every time. The first time I tried it it was kinda confusing. The second time was great. I'll make sure to bring hand sanitizer, no big deal.

[@aarone9000]

What a sheep!

[@angiemitchell2748]

Best one iv seen easy enough for me lol

[@david29041972]

Price should be reduce we are doing ur job.

[@JoseAngel-fq1yg]

calm down dont die cuz u have to click a screen

[@ichoosejoy2712]

If you're all worried about germs then take some hand sanitising gel out with you and just rub it into your hands before you eat.

[@alphaomega9387]

@Jim Thomas Tbh washing hands is always the responsibility of our own so if we get germs because we didn't wash then we get fucked, but i do think they should sanitize and clean the screen every once in a while.

[@gregorysmith4559]

It’s getting ridiculous!! SO.. went to McDonald’s, the cashier comes from around the counter to “assist “ each customer 1 by 1 using this dam thing , then takes the ticket to the register to pay, twice as long and order is still wrong!! Customer service, value, and experience dies more each year!!!🤦‍♂️🤬

[@justlim1558]

U are absolutely right , why can,t cash be paid at the machine ? The person who designed the machine is damn bloody stupid

[@aarone9000]

I'll never go back; seriously!!

[@JoseAngel-fq1yg]

how is that ridiculous? just cuz some of yall oldies dont know how to use it? corporate is making workers guide costumers to kiosks to push the number of percentage usage

[@Landaux]

I wonder if they will have these for the drive-through as well so you won't be dealing with "I'll be with you in a moment with your order" that usually comes out of that speaker

[@johnnelparham3996]

Control my spirit

[@bernadettealexander3440]

love d tech but what's about delivery options and paying in Cash 🇹🇹🇹🇹🇹🇹🇹🇹🇹🇹

[@shabir1606]

a great way to get rid of your staffs jobs

[@stardust9072]

but cannot pay cash

[@krelllab6366]

Walking up to the counter and ordering with a person is MUSH faster and more accurate. A lot more sanitary also. When you use the kiosk, you're exchanging germs with the previous 50 people that used it. On my last trip to McDonald's there was a couple punching away at the kiosk. I walked past them, placed my order, and received my food and they were still tapping away.

[@romella_karmey]

Over cleanliness makes for a weak immune system. You see people with OCD and germ phobia looking frail and even common cold can be fatal for them.. because their immune system wasn’t exercised very well

[@aarone9000]

​@@romella_karmeyThat's a myth!

[@amazingdany]

Use your knuckles when touch-screening anything public! 💪

[@w-2385]

@@amazingdany I will admit, that is a SLIGHT improvement over, using your fingers in a normal manner. My method is best of all, I NEVER use them.

[@amazingdany]

@@w-2385Maybe another hygienic way to use public filthy touch-screens: use a stylus if your mobile had one packaged in.

[@angiemitchell2748]

I go 3 times a week to use this so fun to use.

[@OG_JimboSlice]

Awesome upgrade. Can't wait to bypass the ancient cashier system. If it's slow it's not the cashier's fault it's the user...

[@speedymiata7331]

Using this new way you can also order A Slice of Cheese , Make it 4 if you like ...

[@cooldrummerjack4188]

Lmfao, my friend ordered 10 peanut packs since the condiments are free and then I tried with ordering vinegar ketchup and shit and a guy came up with nothing and asked me if my order was a joke and I said no, then he said have you finished your food looking at my tray and I said yes and he told me not to waste his time and almost got kicked out.

[@romella_karmey]

Pranking people who work hard for peanut salary isn’t fun

[@petersmith9487]

I spend Thomas Karpinski's £32 Plain cheeseburger, Size 3 coke for me & michael and 100 chips for me that's it

[@carlosramon6102]

In McDonald's you're the cashier and the customer.

[@andy8218]

I'd really like to pay by "cash" and not use the credit card. 😪😩😢

[@ReHan-tn3ux]

is netflashpay means pay wave ?

[@marvelandmusicfan2395]

Can this work on gift cards For the Ordering Machine?

[@theriseoftony]

The Joker believe so

[@romella_karmey]

Hi, accepted ba dyan yung QR Ph?

[@nayhart8639]

I'm done with McDonald's. I'm just gonna got to DD for my breakfast.

[@diljitjedi]

I've never used one but it looks easy I don't eat s*** food but I want to have a go just once in my life

[@thelegendaryt-rex4763]

Ladies and gentlemen, The future has almost appeared. Hold on to your science fiction living ideas....its gonna be a bkast when it appears.

[@user-cp9eb1bq8b]

Als ik deze dingen zie, ben ik gelijk weer weg.😆 Ben geen robot.

[@philipleigh]

Absolute crap! Slows the process down and makes the customer do all the work. I've stopped going to Mcd's now because I like to be served by someone. Vote with your feet people!

[@nourz]

How to buy with cash tho

[@stardust9072]

they want to eliminate cash

[@davebentley4829]

i did not see a milk shake ? have they stopped doing then,this is not easy for us older people

[@davidsmith4363]

Tried one this morning in Everett Was. They suck. Confusing and slow. I walked out and went to Jack in the Box for breakfast. I didn't know Jack uses fresh whole eggs in their sandwiches. Let me know when Mcds dumps the kiosk and I might go back

[@goGoblino_Son]

I Watched this Video on a oder mashine

[@david29041972]

Worst system ,the worker should standby to teach customer how to use

[@justlim1558]

Totally agree with you , once I went to a Petrol kiosk outlet near Havelock road , crew told me there is nothing they can do if I don,t know how to order

[@justlim1558]

Service at Macdonald,s is getting from bad to worst.

[@justlim1558]

I actually wanted to order 30 McChicken set meal for children birthday party. Since the crew cannot help me , I no choice instead go order Old Chang Chang Kee

[@simonci5177]

I have see kids making BIG order "pay at counter" and was running away... Order made, noone to pay

[@theriseoftony]

Simon Ci they need to disable the pay at cashier. Bc what’s the point of using machine if you going pay at the cashier snywayt

[@kaesonteo6059]

TheRiseofTony well your obviously an extrovert And also, people will have to collect the food at the counter anyways so...

[@mel816]

The "pay at counter" orders are only sent to the kitchen after the order is paid at the cashier. Orders that aren't paid are simply cancelled after a certain period of time.

[@aarone9000]

I must have had a completly differntly programed, K; because NONE of these options poped up for me! Nor did it for the other 2-3 customers whom I watched try it. F; it; Im cooking at home for mysef while I enter this!!! 😊

[@badmiyagi]

Good and not so good as with everything. Obvious move in the customer service area to expedite ordering process. Beware of cross contamination. Wash hands after placing order. They should opt in favor of voice activated kiosk but probably won't be effective for obvious noise intrusions, intended or otherwise, lol!

[@wadekailaysur9502]

Today 17aug 2019, my family and i were obliged to leave the Macdonald of Port louis, Mauritius caused an employee was cleaning the 1st floor with detergent ,javel, while we were dining at about 21hr..it was very annoying , unbreathable, causing inconveniences, we were about to throw up .Macdo is supposed to close at 23hrs. The employee told my kids to leave the kids corner at about 9.pm . We are disappointed with the service.

[@kaesonteo6059]

Uhh sorry ah, Singapore is not in Mauritius, and this isn’t even a complaint Center, in fact, Mauritius is in Africa. Maybe go to the Mauritius branch.

[@MariNa-tl8pd]

U can pay only with card ???

[@theriseoftony]

Nope. I went yesterday it says pay cash at the counter . I only use machine if someone takes so long and I get my food before they get theirs

[@carolinagirl1967]

You can pay cash at the counter

[@kennethmidwinter982]

I’m sorry but your touch screen menu together with “options” is a complete load of rubbish. I have tried on many occasions to order in one of your restaurants……I do not understand it. On each occasion I have to ask for help. What on on earth is wrong with approaching a desk to order. Good god, having previously been a customer I’m moving on to another provider. You have lost a customer. Greggs you have Gaines both in availability and taste. Mc D , yes today but tomorrow gone. Bad form. As always Kind regards.

[@Conacastes]

I’m not using that I’m not doing their job I’m no helping they to become wealthier I getting my food somewhere else

[@kcr3862]

Sucks, slows you down, I will never use it. Burger King it is.

[@appletree8441]

aIt takes longer now to order and drive toxic foods now... but you've already paid...so they have tou BY THE BALL'S

[@Lexfinity]

I don't believe you

[@ichoosejoy2712]

Burger king has them too!

[@glenncordova4027]

Wendy's!

[@david29041972]

Pls reduce ur hopeless worker when u start these system ,standing there not helping. Sec 14 pj mcd.

[@yarieemoore3205]

I hate that thing all it does is makes up slower and why fix something that wasn't broke it just makes everything so much more complicated.

[@kaesonteo6059]

Maybe ask your grandson how to do it

[@timafiggy]

So Micky D is turning into Sonic and Wawa ? Can't even pay with cash on these shits. Still have to use the register. Weird and frustrating. 😤

[@piplupsuper0]

at least it won't get my order wrong.

[@theriseoftony]

Mr Kyo it got mine wrong bc the worker gave me wrong food I ended getting to keep the wrong order and correct one

[@SumanPandey-rz3jw]

Where is this McDonald's

[@marvelandmusicfan2395]

Everywhere Around the world.

[@stefaniaelena8408]

But if you want to pay at the counter, you pay when you take the order or you go to pay before you take it.

[@SS-sg4eg]

Did you find an answer ?

[@OxOemobunnyOxO]

Weeeelp... there goes people’s jobs at McD’s!!!

[@jasonlarsen4945]

Another comment that didn't age well. 🤣

[@MysticalSky1]

AM I THE ONLY ONE WHO HATES THIS???

[@frenchsecurity3351]

Yeah I belive so

[@nayhart8639]

RaveGalaxy I hate it too.

[@glenncordova4027]

I hate them but I no longer go to McDonald's so who cares. I should have left when they started steaming the food

[@cahayamutiara359]

macamna nak bungkus makanan mcdonalds ya ...maaf saya blurrr

[@cahayamutiara359]

ohh dah tahu dah ni diri saya yang jawab sendiri jangan salah faham...fobia betul bila orang salah faham ya

[@cahayamutiara359]

lalalalalala

[@beedee9534]

Screw that screwing another person out of work

[@jasonlarsen4945]

That comment didn't age well. 🤣🤣🤣 McDonald's is begging people to apply, and the self order kiosks are shut down now that they are needed more than ever.

[@wangxing2923]

terrible system! Unhygienic. Really bad !

[@jasonlarsen4945]

Fast forward 4 years, post pandemic, McDonald's can't find enough employees to run their stores... what do they do? Shut down the self ordering kiosks, making each store require more employees to stay open. 🤦‍♂️

[@cynthiachou2891]

喔

[@iulianlarion9637]

legit

[@Joe-ly3si]

I actually havent had mcdonalds since they installed all these robots...i dont have a cell, no tablets..and it seems you need one to get mcdonalds now..went to 4 of them..and noone serves you anymore..i dont even know where or how to pay..likely with a phone lol. Just went to one tonight..no cashiers anymore..you need a phone to buy a big mac lol..that was my last attmept..sticking with harvey's and burger king.

[@ronik330]

Where the fuck do you live? You can use credit cards. You don't need a phone to use them lol.

[@alphaomega9387]

@@ronik330 lmao ikr this guy's funny

[@mickypoo4622]

I was robbed at one of these kiosks by a McMugger! What a bounder, he pinched my quarter pounder and fled in a hurry with my McFlurry ...

[@carlgray39]

You can shove it Maccas lost my business.