A Perspective on the Need for a ServiceNow Operating Model Recorded June 20th 2024

The content presented can be found on our community page: www.servicenow.com/community/...
Topic: A Perspective on the Need for a ServiceNow Operating Model
Speaker: Brad Diamond - Senior Executive Enterprise Architect
Discussion Topics:
Preparing to Set Up ServiceNow Governance
Defining a Governance Process
Managing Future Demand

[@jackyou3145]

I use Servicenow exclusively in my role and it seems a bit conflicting to advertise and celebrate the capabilities of the platform yet shun customization.