New firmware fixed Sony WF-1000XM4 Battery drain issue? 🤔 Firmware 1.6.1

[@regandamien]

I believe that this update might be for prevention. If your unit has battery drain issue, I believe damage is already done and no software change will fully fix it.

[@dark_foufou]

I just got a replacement too (only the earbuds not the case). So far, the issue seems to be fixed with this pair with 1.6.1. That totally unrespectful from Sony to have this kind of issue and not recall the faulty unit and replace it without asking... I was stuck with this problem for months. Thanks for the video BTW.

[@haimona12]

I bought my buds in Australia about 18 months ago and I've noticed even greater problems since the firmware update. My right bud drops to less than 50% in less than 10 minutes, while the left bud still has 97%. Then the whole thing shuts off and needs to be recharged. The firmware update clearly doesn't fix the problem. I'm currently in NZ so getting new buds from Australia is going to be a pain. Very disappointed as these are good buds and my WI1000xm2s (?) still work absolutely fine after about 4 years of high use.

[@mrshajidrizvi]

I got same issues - got it from JB Hifi and moved to Singapore. Buds are as good as dead - drains so fast !!!

[@haimona12]

Update. I sent the buds through to Sony NZ in Auckland and within a week the original case was returned with replacement buds. I updated the buds to the new firmware and they are truly excellent and it is great now I can fully enjoy them again. Well done Sony! Thinking repair could take ages, I purchased a brand new linkbud S and am very happy with those too because they are very comfortable for long use and also doing sports because they are smaller and lighter than the XM4s. The multipoint pairing works really well on both devices.

[@harrycarreon]

Hi Simon, I live in Auckland and I’m happy to see your comment. I have my left earbud drains so fast. Are you able to help me advise how I can request for replacement? We purchased the xm4 last January 2022 via Noelleeming store. Hopefully this will be replaced as its not our fault 😢😢

[@harrycarreon]

@@haimona12 hope you can respond my friend. Thank you.

[@haimona12]

@@harrycarreon you just need your receipt and I would suggest going straight to Sony NZ either online or its call centre

[@strangelandian]

I'm just glad I got my replacement from Sony regardless of the update. It took nearly two months for me to get it but it's so nice starting with fresh headphones. Did anyone else get the work around from Sony during the return process, the communication and information requirement was such a pain, worse customer service I've ever had.

[@riobautista4924]

Guide us how did you get a new replacement

[@argueta_]

Hey Aaron, I had same issue with left bud. 16 months after purchase date. Went to Sony´s repair center in Mexico City and they replaced both earbuds for new ones (model b). No cost for me. Excellent service from SONY Mexico.

[@dr.michelhdz]

hola, donde los llevaste? tengo el mismo problema :c estoy en cdmx

[@syafiiesarbini5674]

Updating to 1.6.1 doesnt resolve the issue for me, as of right now after about 2 hours of listening with anc on, my left earbud left with 45% while my right one left with only 7%😢

[@kenroman777]

that is great mine goes from 100% to 10% in one song

[@4leafclover266]

Have you found a way to fix it? I have thr same issue my left battery is always higher than my right one. I just updated to 2.0.1 and my earbuds went from 100 to left60% and right 30% in 5 mins

[@Calvin-vh2iw]

I've been using XM4 for about year and a half, and my right earbuds battery will go from 90% to 0% within 30 mins, plus I could never fully recharge the XM4 for quite a while. It's a shame that the XM4 has such issue since they are such a good pair of earbuds. Let's see if the update could help this a little bit.

[@pitcheung5354]

If you already have this problem i suggest you come to sony and replace it

[@abdulrahmanhs8162]

@@pitcheung5354 and pay 150$ like I was asked to lol

[@kevinchan79]

​@@pitcheung5354 i did, they said it's not a local unit, but if it's a Sony issue, what does it matter? I bought from a local shop on shopee and how do I know if it's a local unit or not?

[@KalvinClen8]

Hi! I was waiting for you to upload a content about this firmware update! I also updated to 1.4.2 before and experienced one piece dying quickly, unfortunately this firmware did not resolved the issue. I had to send the unit back to the service center. According to the forums, the issue in 1.4.2 fried your capacitor, damaging the hardware and the only solution is to have it replaced.

[@lahirunaveendra4585]

can you please share the link for the forum you are referring to...

[@cariape]

Try disable all touch control

[@SMoeun-zs9ji]

Mine was sent to the Sony service center for repair due to battery drain. It has been almost a month now that I haven't received it back yet. I was told to wait till the middle of this month for repairs. It's such a long-time wait for a product that is still under warranty.

[@Alfa-209]

I’ve sent my away to Sony for repairs 🤞🏼 Thank you for raising this issue a few weeks ago.

[@mugenben]

Tks for your video. Went to service center. Sony replaced mine free. Though out of warranty. Firmware now on 1.6.1. Guys, just go service center and try. I tried resetting etc but still Batt drain.

[@aaronloudnwireless]

Good to hear

[@БогданЗагребельний-н1з]

Where are you from?

[@widjisantoso3074]

Great, updating is on progress right now.. Terimakasih for the info

[@Curatellobello]

After seeing your first video about the battery issue I sent them for repairs and they got back without any noticeable improvement (not to Sony, I had to contact the dutch website where I bought the earphones); the second time I linked in the repair form your video asking explicitly for a replacement (which according to the reparation status is not gonna happen); let's hope this time they'll actually do something. In the worst case in EU the warranty lasts 2 years, and I'll have a few months to torment them 😄

[@kwokfailau4279]

Sony should allow firmware roll back to the one without battery drain issue.

[@user-yk1cw8im4h]

basically no hardware companies ever allow that, and Sony is the biggest shit company there is, so…

[@xeekk]

My left bud continued to have extremely low battery capacity after upgrading to v2, so I assume something permanent has gone wrong with the bud. It would last for minutes when it should have lasted for hours.

[@agitodclxvi]

mine was cause by software either, i never charge via wall charger, normally use PC usb C cable slow charging or just use my PC casing's wireless charger pad on top. only two time i see my xm4 with overheat warning for some reason during charging. my story of claiming warranty with xm4 is sony center MY will not give you replacement but they will fix for free under warranty.

[@xeekk]

I only realized my left earbuds battery life had gone last week. I rarely use the left earbud and just happened to use it recently and it lost power in 15-min. The good news is, apparently, Sony now has an exchange program for these and is exchanging mine for a new one. My left earbuds battery life remained to be grossly short even after an update to v2.0.

[@riobautista4924]

Let me know how I can get a free replacement I have the same issue

[@xeekk]

@@riobautista4924 you need to contact Sony support and go through their troubleshooting steps before they'll do it.

[@JoshTong]

I brought my unit to Sony service center in The Curve Malaysia. They took my unit in, told me it will be repaired in 2 weeks. After 8 days I receive a text to say it's ready. I went to collect and they replaced both left and right earbuds for FREE and I haven't experience any battery problem since. SONY Malaysia, you're the best.

[@Gyrator]

I've already moved on and gave these to my brother. Was already out of warranty when this issue started to show up a month ago.

[@strangelandian]

You can get them replaced regardless of if your warranty expired. I had mine for over a year and they replaced them

[@abdulrahmanhs8162]

@@strangelandian where do you live

[@s89kw]

I bought wf xm4 At the time of its launch, and since that time until now, I have not had any problems with the battery, and I am happy with that

[@abdulrahmanhs8162]

How many hours do you use it daily? I think that's the most important factor. To me I used to use it daily with at least+10 hours and it started to be like that after about 8 months. Most people usually face it after a year of moderate use. I think yours is light and that could be the reason

[@zackdiesuke]

I also experienced battery loss on my buds. Specifically on the Right side. I was on 1.4.2, I received an update on the 5th of December which is version 1.6.0 but that didn't fix the issue at hand and made it worse even tho the change logs says that it'll fix the battery issue. So I took matters to my hands and took the buds to a certified Sony service centre. Got my buds battery changed within two days and thankfully they did it for free even tho I was out of warranty. Mines are working fine now with the up-to-date 1.6.1 version. My conclusion is that the bug itself permanently ruined the battery life and I don't think an update could fix it sadly :( . I advise anyone with the issue to go and have your batteries changed

[@cenningitis2910]

Hey man, i've also has the same device as yours and im out of my warranty 1.May i know which region are you from ? 2.How do you exactly explain your problem at Sony Center so you didn't have to pay, even tho you're out of warranty ? I want to copy your exact explanation Please help me, thanks before !

[@zackdiesuke]

@@cenningitis2910 1. Malaysia 2. I called my nearest sony service centre and asked them if they could fix the battery drain issue to which they said yes. Sent them in and after it's done being repaired I asked for the charge fee to which they explained to me that it's totally free of charge.

[@zackdiesuke]

My conclusion is that since it's a wide known issue. They should fix it for free no questions asked 😊

[@timothylee7072]

Hey man, which SC did you go? Im going to send mine in as well…

[@zackdiesuke]

@@timothylee7072 where are you from btw ? Cause I'm from Sabah, Malaysia. So I went to the nearest SC

[@tvhoang3107]

My app somehow not showing the 1.6.1 update for the buds. Current version of the buds is 1.4.2

[@Arthur-yk5fe]

mine are still on 1.4.2 and there are no updates available for them

[@nubcake7637]

Same. I checked as soon as this video went live. 🥲

[@adilshabas2926]

Update your headphone app you will get it

[@majorwakanda8858]

I'm on 1.5 with the latest headphones app and still don't have it also.

[@adilshabas2926]

I just got 1.6.1 after updating the app

[@majorwakanda8858]

@@adilshabas2926 I got prompted to update the app 2 days ago just before people started getting the 1.6.1 No update on the apps available for me

[@zeroanime01]

I already give up with my xm4. It was a good 9 month something. But unfortunately this problem has created a wound deep inside me tht will leave a scar. I already moved on with tws and now im looking forward for my wired iem adventure. Starting off with the moondrop variations.

[@chefgav1]

Go the link buds. So muck better imo

[@zeroanime01]

@@chefgav1 ill consider getting in on cny

[@QChen-ed1hx]

Today got mine from US store. And the US region ones has no manufacturing date on the cardboard as the Asia version will have that. And the first pair runs with 1.4.2, with SN 7327xxx. I can see the battery drain unevenly for the left side and right side within half an hour. So I changed to a new one, with SN 7725xxx, and it runs 1.5.0. The US region does not ship the 1.6.1 firmware yet, so I use the MrWalkman MDR Proxy tool to upgrade to 1.6.1. Currently, I keep running with 75%volume/LDAC/ANC ON/Wind Reduction OFF/Speak-to-Chat OFF/EQ ON/DSEE OFF, and already run for 2 hours 40 mins, battery is 50%-48%, which perfectly matches the official announcement that LDAC/ANC ON/DSEE OFF for 5 hours. Additionally, for whom care about the invisible manufacturing date like the US region ones, here are some reference SN numbers with manufacturing dates: 7580xxx Jul 06 2022 (based on Reddit, Jul batch should already run 1.5.0) 7922xxx Sep 24 2022 And mine 7725xxx would be in between the two dates, like Aug 2022. So you can consider the SN number greater than 7580xxx would be no issue with the battery drain problem.

[@QChen-ed1hx]

Right bud last 5 hours 20 mins and Left bud last 5 hours 40 mins with 75%volume/LDAC/ANC ON/Wind Reduction OFF/Speak-to-Chat OFF/EQ ON/DSEE OFF/Adaptive OFF, longer than announced 5 hours battery life. Will do the AAC test tomorrow.

[@QChen-ed1hx]

With the same configuration of 75%volume/AAC/ANC ON/Wind Reduction OFF/Speak-to-Chat OFF/EQ ON/DSEE OFF/Adaptive OFF (The only difference is use AAC instead of LDAC) and get Right bud 9 hours 2 mins, Left bud 9 hours 50 mins battery life. Which is great. Additionally, my Android phone (oneplus 8 Pro) can only achieve 44.1khz/16bit rates which is not reaches the highest standard of AAC of 96khz/24bit rates, so it might have longer battery life compared to the announcement 8 hours life (probably connect to IPhone will have 8ish hours battery life). And, even if I set ANC on, but the test is taken in a quiet room, I think in an actual noisy environment the battery life will be shorter most likely will be reduced from 8 hours to 5/6 hours. For this time, when the right side is out of battery the left side still has 20% battery. Then I force the laptop fan to run at full speed to produce the noises and put the left bud near the laptop, the left bud last 30 mins from 10% to 0. My laptop is located on the right side so I think the right side took more battery and resources to execute the ANC is the main reason that the two buds have a bigger gap compared to using LDAC. Also, another factor that we need to notice, is to set the "Priority on" with "Sound Quality" then force using AAC by Android Development Options or set it to "Stable Connection" to force using AAC will have the same configurations of 44.1khz/16bit which is limited by the phone but not the earbuds. I assume the "Priority on" setting logic just as, if set to "Sound Quality", then will try to use LDAC without rate limit; but if the device does not support LDAC, or set "Priority On" into "Stable Connection", then it will fall to AAC without rate limit.

[@pangshaw]

I very certain my XM4 warranty has expired by a few months, but Sony happily replaced it for me. Sony service center rep did confirm HQ is aware of the problem and is replacing any XM4 that has battery drain issue. They said a specific lot of batteries will see this issue after the firmware update. The replaced XM4 (earbuds only) will have an additional 90 days warranty. Recommend everyone effected to go a Sony service center and get their XM4 replaced. Good luck!

[@abdulrahmanhs8162]

Where do you live? To me they asked about 150$ just to replace one unit, I live in Qatar

[@pangshaw]

@@abdulrahmanhs8162 Thailand. Sorry to hear that you have to pay for your replacement.

[@kakaktukk]

Turn off DSSE Extreme it may help, I’ve tried it.. I have Sony WF1000XM4 and the battery of right earbud is draining so fast.. It's only 15-20 minutes and auto power off. After that, I tried to turn off DSSE Extreme, and turn on the right earbud again, and now no issue with the right earbud, but the battery indicator is below 10%.

[@Mrtn_nns]

I received a free replacement even after the warranty period. First I had a battery issue with my left unit, afterwards it did not want to charge or connect anymore. Felt a bit salty that it happened to the premium headset of Sony, but good that they gave me a new one within a week.

[@ic5270]

the warranty 1 or 2 years? mine just past the warranty and left earbud draining really fast and gets hot. I believe this is a hardware issue and not a firmware issue anymore.

[@gianxzy]

My left earbud went from 100% to 0% completely dead in exactly 30 minutes of use today while I was at the gym. Had to spend half my workout with only one earbud playing music until the right one ended up dying as well. Not sure if the update did anything for me otherwise I would imagine I would have had more battery life but I’m definitely one disappointed sony customer right now 🙄

[@h_rv_nc_]

Same but mine only alive around 5 minutes and i'm out of warranty 🙃

[@ETJakaEli]

same thing today for me. One earbud while working out, firmware for a fcn headset.

[@hilmarkoerner2603]

@@h_rv_nc_ that's what I thought. Bought mine June 2021. I just went through the replacement call with Soney and it's on the way. Even though it's out of warranty. Give it a try

[@januarhoesin7265]

any update guys to solve this problems?

[@gianxzy]

@@januarhoesin7265 yea I got my money back and got the Bose QC earbuds 2’s instead. Problem solved 👍🏼

[@sotheapich7894]

how to update version?? in my region version is 1.4.2 and i did't get any update..

[@neonnajd]

Just updated to 1.6.1 and this made the batteries drain even faster. Been a loyal Sony customer for over 30 years ( Projecters- TVs - Headphones …..) but this is unacceptable. I guess I will be looking for other products from other Manufacturers from now on.

[@nandoginkaku7610]

For real. I even reached out to them and wouldn't replace mine. I'm thinking sennheiser for my next tws anc to replace the Sony duds

[@abdulrahmanhs8162]

Where do you live?

[@andrewcunanan46]

Is it safe to say that this is the best time to buy the WF-1000XM4 since Sony has fixed its issues since the release?

[@-Bigjordan]

I just replaced my first headset due to the right bud battery draining to quickly, now the new unit the right bud is doing exactly the same thing left unit is at 90% right is dead ,this only happens if I don't put then back in the case after use

[@EduZurdo14]

What do you think is it worth using ACC+Dsee extrem or Ldac ? ACC+Dsee extrem : gives you more battery but lower audio quality Ldac : gives you less battery but high quality

[@QChen-ed1hx]

You can enable the developer mode to check your AAC settings. Mine oneplus 8pro can only run 44.1khz/16bit which has a big gap with Apple's AAC. Also within AAC the sound is narrower and tighter significantly compared to LDAC with my phone. If your phone can perform 96khz/24bit, then you can try AAC+DSEE (But it looks like most android phones cannot reach this high, only Apple can), otherwise, LDAC without DSEE will be much better than AAC+DSEE. You can imagine you have a 2K monitor, then the LDAC just scales your 4k RAW images into 2k JPGs, and the apple AAC + DSEE should be like scale the image into 1080p then use the plugin to scale up from 1080p to 2k (Like what DLSS did), but android's AAC + DSEE should be like scale the image into 720p then use the plugin to scale up to 2k. There are so many differences here. Personally, I suggest using LDAC with ANC off if you want to enjoy music in a quiet place and you can still reach 6 to 7 hours of playing time. And whenever you have the trip then simply use AAC ONLY (no DSEE) with ANC on to reduce the noise and you can have 8 to 10 hours of playing time. The noises will be more noticeable compared to the sacrifices of the sound quality in this case.

[@GPenn09]

I'm fairly certain I've noticed something different between my old unit (1.4.2) and replacement (1.5) that may be something for you to test in the future: sound quality while in a noisy environment vs quiet. With the new unit, while connected to my S22 ultra (not sure if that matters) I have my volume typically at 30% or less in a quiet environment. In a noisy environment where anc seems to be working well, I have to set my volume closer to 70% to get close to what seems to be the same volume. It could be my mind playing tricks because of background noise but I'm skeptical. I'm thinking the power consumption of ANC directly influences the sound volume. Anyway, since you have the tools to objectively check it out, I think it'd be interesting to see the results.

[@orchestertan123]

Go to the XM4's bluetooth settings, there is an option that says match with phone volume, turn that on.

[@GPenn09]

@@orchestertan123 thx, on Android, don't have that setting

[@jetfire3620]

This is an Android bug. Try to unpair the XM4, and then pair it again.

[@iamkamie]

Hi just a month a go my units battery got wierd the right one drains really fast like within 10 min. And it doesn't charge fully till 100% just until 70%. I don't know what happened

[@datngo8892]

I have a pair of 1000XM4 in VietNam (original ver 1.3.3). I got the battery issue with the left one. (update to 1.4.2) although its warranty is 2 months passed over, but I've still received free replacement for a new pair with version 1.5.0 from Sony. Luckily, now I feel better.

[@user-yk1cw8im4h]

yeah enjoy while you can, because they ARE gonna fail in a year.

[@datngo8892]

@@user-yk1cw8im4h what is the point? next year there will be new versions and people will replace them all, that's normal.

[@user-yk1cw8im4h]

@@datngo8892 normal for you but not “normal” for the planet, e waste is a thing

[@datngo8892]

you didn't get free replacement or what? what are u crying? LOL or Buddha online? 🤣

[@user-yk1cw8im4h]

@@datngo8892 are you starting to attack me now? Well are you blind or just cannot read? Well I guess you are just a monkey living in a third world country.

[@coolrockboy87]

After update my left ear buds battery loses very quickly When right is at 80% , left has reached 0 % Both started at 100% What would be the solution

[@witchmomorency297]

uninstall the headphone apps from sony, the apps keep sending wrong information. I have tested this theory before, and I hope this will resolve your problem.

[@VadarVadar]

I love in Europe and my WF-1000XM4 still had the 1.4.2 firmware. I updated them yesterday with the MDR Proxy from MrWalkman (found it here in the commands) and for me the sound quality has been improven. Better Bass and clearer mid range

[@TominiOfficial]

Do you have to keep using the modified APK? Did you have issues with the battery life prior to this and did this solve it? Thanks

[@bolajiodunsi4262]

My buds were bought in December 2021 and neither updating the firmware nor initializing made any difference. The RHS bud still drained way faster than the LHS bud.

[@Meat.Shank1]

I have the same problem with the left earbud dying in less than an hour. I contacted Sony and they emailed me a label and I sent my buds in and they are sending me a replacement it says it’s a brand new WF1000XM4/B. I’m not sure what the /B is but I’m assuming it’s a new version that doesn’t have this issue Well idk how this update will affect the B version

[@foozhuenszern1156]

My Sony WF-1000XM4 battery will only last 15 mins from fully charged to completely drained flat. It wont even last until the end of the new firmware update. How to fix?

[@mystikun]

same issue

[@aldrinjonelsahagun7699]

I sent my WF1000XM4 to the center, unfortunately they didn't accept it due to i don't have the receipt (purchased order) any way i can do change. Please advice me 🙏

[@nicolaefenesan8754]

I solved the battery drain on the wf1000xm4 headphones, if the batteries are changed with batteries bought from ALIEXPRES, the Zenipower z55h will last more than 8 hours and without changing the 1.4.2 software, the battery drain is not because of the software but because of the batteries that it discharges too quickly, I put in new batteries and the headphones work perfectly as if they were new, it is possible that there are combined causes between the software and the reliability of the batteries, for now the headphones with new batteries behave very well\~

[@afolabiadesina6884]

Please I will like to replace a faulty unit that makes my speech bounce back into the my ear when Sony xf1000xm4 is plugged into my ear , can you share the guide of how you got yours replaced ?

[@nehorayafengar]

The update unavailable in EU and USA and even if it was as you said only 30% saw any improvement so far I feel like as a costumer that Sony doesn't care about it enough and I don't see anytime soon how they gonna fix it so after it im pretty much done with Sony. So do you have any other earbuds recommendations for me?

[@user-yk1cw8im4h]

I mean… has Sony ever cared? You should knew what you were getting into when you bought them, rip!

[@holgerst3607]

Hey i am from Denmark, and i didn't got the update yet. when did you guys get the firmware update?

[@murkovsky22]

Me too. I couldn't update though the app shows that the update is available

[@refakmakeen5248]

Any update on when the WF1000XM4 will receive the multipoint connect update?..

[@InsideOut204]

My wf xm4's are on 1.4.2 and I don't see any way to update? What am I missing? The app just says version is 1.4.2 and only option is to click OK . Shouldn't the app automatically find this update (and why did it never find 1.5?).

[@AllenReinecke]

Not seen in the US yet. The app will inform you. I'll be staying with 1.4.2. No issues for me

[@ekinyazar312]

Good boy thank you for the upload bro

[@aaronloudnwireless]

No prob

[@KimVĩnh-j6s]

For version 1.5.0 is there a case of Battery drain and hot when charging in the box. If yes, can I replace it and change it to a newer version? Please answer me, because I really don't know what to do when I have this problem.

[@benhardgultom5711]

Honestly, I'm happy with this improvement, I appreciate it. But not satisfied, moreover this is my favorite TWS. I'm really looking forward to this breakthrough development for TWS. What do you think Aaron? By the way, I use a normal charger to charge the TWS battery this.

[@JHVR1810]

You mean normal charger is 5W for type C?

[@vedrajmargankop]

Sir I have the same issue with my left earbud. It dies in 20 minutes of use and it is out of warranty. How do I replace them will it cost me?

[@jptbe17]

Its not just battery drain out faster on the right side , also its cannot fully charge the right side too. I still got 2 weeks from 1year warranty, I think I will turn it into the service centre.

[@pitcheung5354]

Mine have this problem and replace new buds only(case is fine so nothing change - i stop charging them at the first time) the replacement are still at V1.4.2 but no issue for 2 mouths i think i will upgrade it to 1.6.1😌

[@abdulrahmanhs8162]

Noticed anything after update?

[@rubanraj6616]

Hello aaron I bought this unit months ago this year the battery is draining quickly how do i contact SONY for a replacement yeah i bought it at ALL IT

[@constonangel8141]

My right side earphone disconnects very often and right side battery goes down immediately. What’s the solution for it? Pls

[@kevinchan79]

My earbuds started to die really quickly around Dec, and the service centre won't replace it because they said it's an overseas unit! My right earphone lasts 15mins... Help!!

[@qrajr]

I have 1.4.2 WTF Sony

[@hpwrotethis]

Yeah I can't seem to update from 1.4.2 either

[@samshamoun8638]

Me too

[@orchestertan123]

@@hpwrotethis were you able to replace one of your earbud? If yes then that may be the cause, my left is firmware 1.4.2, while right is 1.5.0, so it is not being updated.

[@fotografioso77]

Still waiting for the update. Mine are still on 1.4.2. never replaced a bud.

[@devincutter_]

Just ordered a pair of these now I’m down this rabbit hole with the battery issue. If my headphones arrive with 1.4.2 should I just say the battery life sucks and return them?

[@AngelEscobareo]

Charging time comparison would have been awesome Great video

[@PvtPartzz]

I started getting this issue about a month or two ago except it's my left earbud. The left earbud lasts about 45 minutes before dying while the right still has 50-60% battery left. Pretty disappointing.

[@rajsekhar93]

For my xm4, it is in 1.6.1, but back up is around 2 hours and after that right one dies and left one still come for another 5minutes.

[@dominicdumaplin925]

same issue with me always right buds only 20-30 mintse after lowbat left buds still alive

[@orchestertan123]

I have a weird problem, my right earbud got replaced because it had a buzzing noise (I expected both buds to replaced though, sadly not). Now my buds have firmware mismatch, left is on 1.4.2 while right is on 1.5.0, and the 1.6.1 update is not being pushed, it will only start if I use my left bud alone but will get stuck at 51%. Any solutions for this?

[@kararfouzyl1605]

Same problem

[@hiramob]

I just got my 2nd pair, as the first one made a springy metallic sound whenever i chewed or watched high pitched voices on podcasts. 2nd pair make literally the same sound. Theres many people on reddit asking the same, any ideas? Id really want to use them but the sound is so annoying

[@rolins3279]

Hello 👋🏽 Please, could you confirm that devices with Google Fast Pair can now switch between Android devices linked to the same Google account. The latest Google Fast Pair update is supposed to have brought this option much like the Airpods into the Apple ecosystem. 🙏🏽

[@kenhuynh3623]

Hi Aaron. I don't know how to upgrade to firmware1.6 1. I also remove the headset app and tried to download again. But, everything I got is just version 9.3... can you please help. 🙏 thank you

[@tanghm961]

i just updated to the latest firmware 1.6.1 , it doesn't resolve my issue , my left earbuds are still draining battery much faster than my right earbuds. full charge on left buds only last up to 30 mins or so but right earbuds still have 80 plus % left...it is actually worse off for me..

[@tanghm961]

i was advised by sony Singapore to do a reset, and after doing so, the battery life improved for me but left earbuds only last up to 40 mins from full charge to empty. The sound stage definitely have changed. don't really like the new updated versions sadly. my advise is that if you are getting good batt with 1.5 version don't upgrade. but i really appreciate these videos from aaron thank you.

[@tanghm961]

i just got back from Sony Singapore, disappointed, they said my unit is out of warranty so if I were to send it in, they will charge me $80 -$150 per ear buds. i told them that arron from youtube got a replacement even when its out of warranty. they just said sorry and who's that.. really sad.

[@aaronloudnwireless]

Probably a new directive from some Sony higher ups 🤔 Stock situation perhaps

[@prembunny9197]

this update fixed the metallic sound that occurs randomly in my left side bud 👂 😊

[@DanielOmine]

after last update, the batteries of mine air buds are draining much faster. Cannot use it 30 minutes..

[@billymisfits]

im having this exact issue. i'm currently on firmware 1.4.2 and do not see any options to update in the app. any suggestions?

[@user-yk1cw8im4h]

throw them to the bin as e waste and buy xm5 in July just as Sony has planned.

[@billymisfits]

@@user-yk1cw8im4h i was able to send them back and get a new pair. i just went to the sony support page and started a live chat. by now it appears it is a known issue and they are replacing the defective product even though its out of warranty.

[@Prepare4Selfie]

Bought mine in eBay... Where can I get a replacement? Lol so I'm out of luck in my case?

[@maximumx5]

Wow that reset worked with opening and closing the box with the buds. Somehow my battery life jumped up to 73 on left side and 93 on right side. I think it wasn't charging correctly either

[@maximumx5]

Update, tried all the resets and steps. Didn't work. I called Sony, and they will replace my current earpods for free too. The replacement unit you speak of. So I guess I'll figure out how the performance works too 🤣😅.

[@patrickthompson9723]

What number did you call?

[@19croatia91]

stil on 1.4.2 in switzerland...why is there no update?

[@thebigbox2725]

Hey Aaron I keep seeing these AKG Y600NC headphones on eBay they are having a big sale and I would like to know are they good?

[@20DDan]

Why??? You are on 1.6.1 & I only have access to 1.4.2???

[@dpanares]

The effect on mine was the opposite... After upgrading the firmware, the battery drained really fast, especially the left channel :(

[@dolan-duk]

Same problem. Left the house with 100% battery on both sides and case, less than 2 hours later the left side was telling me "low battery".

[@dpanares]

@@dolan-duk I was able to get a free replacement via our Sony Service Center even though it was outside warranty period. They were aware of the known issue and I appreciated the automatic replacement of the unit.

[@lou00006]

I bought mine end of june and updated them the day I got them and used them only sporadically. (Can’t remember what firmware) Will I be relatively safe from battery issues since I cant really tell due to low use time

[@leon17z]

Hey Aaron, it would be interesting to know if you have the assistant active during the battery tests, since that could cause the right earbud to drain faster than the left one.

[@nguyendang3194]

I am still on 1.4.2 not 1.5.0 how can I get that update for my wf 1000 xm4?

[@alaaessam5545]

Hi, I got my Sony WF-1000XM4 replaced with a new one with firmware V.1.5.0 and I want to update it to v. 1.6.1 via MDR Proxy Tool I have 2 questions: 1- Is there a file for V. 1.5.0 to download if anything goes wrong with the update? because I couldn't find it anyware. 2- What if I used this tool for the update, can I still receive future official updates from Sony through their app?

[@nobody796s]

i still cant update my sony wf 1000xm4. every time i tried, it stopped at 50% ish. I just stop trying.

[@sktarikuzzaman2067]

sony said that they will not change this unit cz i bought it from another shop.can you tell me how do i get out this problem?

[@debdulalsenapati1391]

I did not have any battery issues and long battery life is what I bought this for along with sound quality. But I have sudden battery drain issue for some time now (I think the last update was the culprit here) and I after updating to latest sw haven't seen any improvement. My battery is substantially draining faster (Both buds) and I only have 2 months of warrenty left. Even while not playing music and only having them on ear is draining battery fast which was almost nill back then. I m not sure what to do as it seems their SW update ruined it while it was good before. So a replacement unit may show the same issues due to the SW being the same. Your poll shows not everybody is facing this issue !!! What do you think I should do !??? Wait for a SW fix again or contact Sony for replacement.

[@user-yk1cw8im4h]

you should change to the xm5 coming out this July according to Sony’s evil plan, Sony fanboy.

[@debdulalsenapati1391]

@@user-yk1cw8im4h I sent by buds to Sony Service and they changed both buds with the New buds with new firmware. Since then it's working fine again. Battery life as expected and normal operation as expected. Also I see that these new ones don't have that old issue of abruptly disconnecting at times. Problem fully solved for me now Ohh and M no famboy of any brand. I buy stuff based on either those suit my taste or not. These buds suit my usage style perfectly hence I bought them. Only thing I wish they provided was Multipoint connect. Other then that these are fine

[@mbk1251]

Hi Please can anyone give me insight of how to UPDATE THESE XM4 BUDS THANKS

[@ahyazgi]

I bought a new one i had mic. Issue and sony not solved the proplem

[@murkovsky22]

I couldn't update to 1.6. Even the app is showing that there is an update available, it doesn't offer it! Help please T_T

[@y-hola]

Try updating the app instead…

[@murkovsky22]

@@y-hola it didn't help. But thanks for reply.

[@iFixJapan]

I found something,,after i change my battery but still only has 30 mnts drop. finally i charged all night for 8 hours,,then i change the language from Japanese to english voice at my app on my iphone and i used it for 2 hours and still 50%..means i can use for 4hrs now...

[@kevinhadi3067]

i charge my WF-1000XM4 to full 100%, and the left side barely last 2.5 minutes, to where can i complain this?

[@Victor-ch7lo]

Thinking that it will not work on it, I bought an AirPod pro2..

[@shayc84]

After the version update 1.4.2, the right earbud battery drains from 90% to 0% within 50 min. I've tried all the reset options. open and close 5 times while connected to power source, and the 10 sec tapping, nothing helped. I sent local Sony in Israel a quote for help, I'm hoping for the best.

[@shayc84]

For some reason Sony Israel won't replace my earbuds. They found the probelm, told me to come pick the new earbuds, and then told me that: "Since the earbuds were purchased in another country, we cannot replace them for you". That's anoying.

[@shayc84]

The earbuds were purchased in Austria, I've open a support request in Sony Austria asking for help to replace the earbuds in my local dealler since they confirmed the issue. Sony's Austria support provided a"Fuc* of*" answer, just in a polite manner. I will think carefully before purchasing Sony products in the future.

[@itzikreich]

Where is the Sony / local Israeli branch is?

[@RUFF1FOYA]

Why can't I use them individually, once the right one dies the left won't play music

[@glass2008]

I have mine replaced 2 months ago, I also have updated the latest software. The battery life last only 2 to 3 hours.

[@alexdyson2740]

Those headphones sounded amazing over my laptop speakers!

[@sicebim1]

Can't wait for the WF 1000 XM5

[@Bakit98]

Is this update exclusive to newer models or do I have to wait for this update to come out in my region??

[@diannearpas3838]

Mine got worst. The left bud still drains so fast that it turns off just after 1.5 hours of continue use.

[@sudhamshakula128]

How to get a replacement? Coz my right is getting drained after 15-20 min which is literally shit!

[@philipbustamante4720]

Already updated to 1.6.1 but I am still having the same issue if not even worse. What can I do next? Would it help if I reinstall the app?

[@studiolau]

I was waiting for this update to see if it would fix my battery problem before bringing it to the service center, unfortunately, it didn't.