If not WF-1000XM4, then what? kzbin.info/www/bejne/fWeuen9rrbKbgbc Part 1 here kzbin.info/www/bejne/nmKvpJhqlLV3gNU Season Finale here kzbin.info/www/bejne/jYmpZYyNZtaBnsk
@MrJamessjones Жыл бұрын
I've reached out to Sony, and I have to send my old one's I have, and they will ship a new pair 7 to 10 days.
@MrJamessjones Жыл бұрын
Just received my replacement pair of WF-1000XM4 they sound a lot better and it's updated software sounds great will see about the charge and see how long it lasts..
@MrJamessjones Жыл бұрын
Nice video I don't know but I used my replacement ones and the charger last for 8hour and my left headphone said it was getting low I'm very impressed time will tell..
@anonymousreaperxiv15thaccount Жыл бұрын
Hey Aaron I have finally found a solution for maximum equal battery life on both Earbuds. The settings are as follows :- 1) open the headphones app go to status and turn off adaptive control 2) Go to bluetooth tap on the setting icon beside the wf1000xm4 and turn off LDAC. 3) Open the app go to Sound then turn off ambient sound control and speak-to-chat 4) Open the app go to system >change the touch sensor function click on the setting icon >on the left bud select playback control and on the right bud also select the playback control. 5) Open the app go to Sound and turn off DSEE extreme. 6) Open the app go to Sound > Bluetooth connection quality and select priority on stable connection. By applying all these settings your both Earbuds will be able to drain it's battery slowly and simultaneously... Please do try these settings and give it a quick test. I know you won't be able to fully enjoy the other features but for a daily user like me it's giving the best optimal results. Thanking you in anticipation.
@kamalalkaber9807 Жыл бұрын
Hello, I have had the same problem for a while, what is the solution?
@EugeneMaynard2 жыл бұрын
It’s so bad now that I have stopped trying to fix them! They were just over a year old and I will not risk paying Sony a dollar more in sending them in for repair out of warranty! A real shame because they were excellent up until that last firmware update. 😢
@cartear2 жыл бұрын
Sony has been replacing them out of warranty for free, look into it
@garyt.52192 жыл бұрын
2yr Warranty!!
@Amari588 Жыл бұрын
Same I'm getting mine fixed too I ain't spending £200 for another pair
@garyt.5219 Жыл бұрын
@@Amari588 funny thing, originally bought from Amazon with two year warranty …….. Amazon just replaced mine with brand new!!… sent defective ones back to Sony….. You’ll probably get them as refurbs!!
@Amari588 Жыл бұрын
@@garyt.5219 ok so what do I do just email sony
@viniciusschmitt5 ай бұрын
I contacted Sony regarding the same issue with my headphones, which are nearly 2 years old. After a recent update, both sides began experiencing problems. Sony's response was that the repair would incur a cost because they need to replace the battery. It's unacceptable for a company like Sony to have a chronic defect in premium, high-cost equipment and still charge the user for the repair. While I don't expect a lifetime warranty, I'm clearly not the only one affected by this issue, which was caused by an official update. I will dispose of these headphones and refrain from purchasing any Sony products in the future.
@medicenElPipiripao2 ай бұрын
Had the same issue with mine, I bought mine in 12/2022 and same model as in the video. The app just recently updated to the new name (from Headphones to Sound Connect) on or around (9/26/2024) and recently the right ear bud has been dying or discharging faster than normal. Today it only lasted 20 minutes, contacted Sony and they are going to replace the earbuds. So I'm glad they're doing the right thing.
@DezertTitan2 жыл бұрын
I've been experiencing the same issue, except on the left bud. I also bought mine @ release & they worked fantastically, until they didn't. I typically use LDAC, and up time ranges from 10-20 minutes. I dropped down to AAC & have seen a minor improvement. I haven't timed them, but they went longer than 30 minutes. I've also noticed on many occasions the left bud comes out of the case at 90% while the right is 100% - even after several hours/ over night.
@Sparky_0072 жыл бұрын
Same here
@xfan-utube2 жыл бұрын
same here.
@raymondgalang9832 жыл бұрын
It should give you a max of 6 hours, with noise canceling on.
@99xela99 Жыл бұрын
I have the same issue my left one always come out at about 70%and some times only last 15 minutes but the right is totally fine
@heyramineni Жыл бұрын
Same here but with the right Bud.
@BRMCaptChaos3 ай бұрын
“Not a widespread thing”? Well 100% of mine are failing with the same issue. And I would add every person who is watching this is having the same.
@loganwhite617321 күн бұрын
yea I thought it was just me and bad luck and then after 10 minutes googling I realize this is a big issue
@lol3ndir2 жыл бұрын
I had this problem for weeks with my left earbud not charging enough and it drains so fast in just 2 hours. I contacted Sony and they replaced my whole unit immediately (I'm 4 days away until my warranty ends). I'm back with your channel to see your EQ settings for this earbuds. Thank you again.
@GPenn092 жыл бұрын
Had precisely the same issue. The left ear bud went bad, coincidentally days before warranty was up...was constantly draining the whole case, overheating to the touch while not ever even getting to 100%. Sent in bad unit, but get this, they sent me wH 1000xm4. After contacting support, they were rudely brief with me saying services would contact me soon. 4 days later I haven't heard anything.
@jyosefuryo95212 жыл бұрын
They sent you wH instead of wF for replacement? LMAO 🤣
@TheRealLegosi2 жыл бұрын
They sent you the WH’s instead? I would have taken that, those are way more expensive right now lol
@4r12 жыл бұрын
wtf 😭
@ton22222 жыл бұрын
I also have massive problems with the batteries of the headphones. The same as you. Sony has to come up with something. Soft and hard resets don't work either way
@user-os1ds4is4n2 жыл бұрын
It didn't work for me either, sony should change them for new ones
@Sparky_0072 жыл бұрын
Sure. But out of warranty they would give a flying fck?
@bigdawgfan722 жыл бұрын
I'm so pissed, mine happened after 16 months. This issue aside, I absolutely love them and will most likely roll the dice on a new pair since you said it was a limited batch. The soft reset didn't do anything. The hard reset made them better for about a week, now they are worse! So, I contacted Sony and they are replacing at no charge! Thank you for the video and info, I had just assumed that I was screwed being out of warranty!
@chiugerardjamesv.62242 жыл бұрын
did they replace it even after 16 moonths?
@mujahid1ali2 жыл бұрын
Wait, how did you get replacement at no charge? They said if I send mine to them, they can send me a chargeable fee since it's out of warranty. Please let me know exactly what you told them, so I can hope to get the same outcome as you. Thanks.
@bigdawgfan722 жыл бұрын
@@chiugerardjamesv.6224 it's in process still
@bigdawgfan722 жыл бұрын
@@mujahid1ali I just went through the chat feature on their customer service page. I explained what happened. they suggested the two different resets mentioned above. I explained that it didn't do anything. They then agreed to replace. I was shocked I had nothing to lose. Even if they charge you to fix, it's still cheaper than replacement.
@mujahid1ali2 жыл бұрын
@@bigdawgfan72 how long will replacement take?
@효준김-f2n2 жыл бұрын
In my case i had bought it November, 2021 and i also had same battery drain issue on my right bud. luckily my thing is still in the warranty so i get replacement as new one today. so if u guys have same issue u should send it to SONY service center before the end of warranty and u can get the new one
@dumitrudan60810 ай бұрын
Not that wide-spread? Look in the comments, on the forums. I got mine replaced in the first few months, now I'm 1 month after warranty and the right ear drains in 30 minutes
@metallboy258 ай бұрын
The battery can be replaced if you dont want to spend money on new ones. You dont need experience to do it, just a video instruction and a few tools.
@onyxdb2 жыл бұрын
Thank you for this Aaron... I also performed these actions to no avail... Called the service center and asked for my case to be escalated which it was. They will try to send you to a repair shop but keep insisting to escalate. I have to send the old pair back and will receive a new pair.. Will keep you updated.
@milohdd2 жыл бұрын
By repair shop do you mean a service centre? Or did they try to get you to go to someone entirely else for it - and was their eventual replacement for free?
@onyxdb2 жыл бұрын
@@milohdd Yes by repair shop I do mean service center... Insist on speaking to a service manager no matter what they tell you and yes, my replacement was free... The new units software was even updated.
@milohdd2 жыл бұрын
@@onyxdb tysm! I'll try that now!
@malof.5290 Жыл бұрын
@@onyxdbso you received a new pair a and everything is ok now ?
@onyxdb Жыл бұрын
@malof.5290 everything was ok for a few months and now the SAME ISSUE started worth the new pair.. Am done with these buds and have now switched to the Jabra Elite 10s.
@mrcrazyog2 жыл бұрын
The very same thing happened to me. The right bud, and only the right bud, drained significantly faster. My pair had been manufactured in the spring of 2021. I sent them back for warranty and got a new pair today. So far so good.
@itsm3th3b332 жыл бұрын
Did Sony require you to send in purchase receipt?
@orepoutanes2 жыл бұрын
Same here, sent my unit to service during guaranty. Wish me luck!
@Landelutt Жыл бұрын
The right should drain faster if you have google assistent activated. Otherwise it should be roughly the same. But if you have have it activated a prolonged time that bud has gone through more charging cycles and should drain faster anyways.
@helljumper115 Жыл бұрын
So I bought mines from Best Buy do I sent it back to them? I didn’t get their geek squad warranty
@CouchGladiator Жыл бұрын
@@helljumper115 For future reference make sure to always buy their geek squad warranty. It's the only reason I will buy from Best Buy. There's never been an issue returning anything that had their warranty. 100% worth it. IMO it's the best warranty on the market.
@Shaken_AND_Stirred9 ай бұрын
I had Sony replace my WE-1000WM4’s a year ago and within eight months the new set did the same thing with the battery issues. I’m not going to deal with trying to replace them again. It was simply too much trouble jumping through their hoops. And, if I received a new pair, would they do the same thing……………. It’s too much hassle. This whole issue really irks me to no end. I’m having to decide if I’ll ever buy another Sony product again due to how they have handled this. I have watched the video’s on swapping out the old batteries for new ones. This is strictly a “DIY” project and you could mess them up. However, some people have experienced the same issues even after swapping out the old batteries for new. Nope, not throwing another $50 at them for a questionable fix when it appears to be Sony’s software that is screwing everything up. I wonder if the new WF-1000XM5’s have the same issue. Thanks for this video. I at least learned how to hard reset them. Now I’m charging them back up to see if I can do a software update before the batteries discharge. It’s pathetic that the batteries won’t even last long enough to do a software update.
@metallboy258 ай бұрын
I believe the M5's can experience it too. In my case I noticed that I used one of the M4's less often. So it used to stay in the case most of the time. And that was the one that developed a battery problem.
@cringefailcabitha8 ай бұрын
Similar experience. I am on my third replacement (the first replacement was a different issue) after the whole 1.4.2 thing and as if on cue, after about a year, I’m starting to notice the same problem again. It’s a shame because I was otherwise very satisfied with the performance of the xm4s but I highly doubt they would just let me replace them a 4th time. I’m not sure I even really want to go through the trouble again anyways.
@Shaken_AND_Stirred8 ай бұрын
@@cringefailcabitha After 1.4.2 is when both of mine failed sometime afterwards. Sony ultimately stepped up to the plate for me and gave me a full refund for the entire purchase price. Almost three years later. I really appreciate that. I have done a lot of research on wireless earbuds and for the most part, almost everyone has a battery issue. After countless positive reviews, I ended up purchasing a long discontinued pair of their MDR-EX800ST IEM’s. Yes they are wired and no they do not have ANC, but they still hold their own to IEM’s costing into the $100.00’s. They are also made in Japan and quality is first very good. I miss the Sony WF1000XM4’s, but I just decided that I didn’t want to have to worry with battery issues (from any brand) anymore.
@Yoga_Tv_buying7 ай бұрын
Ahhh 😮😮 I haven’t even gotten A replacement!!! 😢 6 months now !!! Just felt so violated . 😢$330 gone , they took that shit back n just nothing . I try to review TVs . The more I do the more I realize their Evey year Flagship TV also crap (I had Sharp LED made in Japan $5000) , it’s just scamy company pretend the prestige . Their whole TV space they r fallown behind on the 5th as TV provider , n they were still selling x85K (2010 direct lit Edge lit 🔥 technology this DAY having that panel on the display window placed below X90L ) at Bestbuy SONY wall booth n trying to use that panel to boost crappy X90L (blooming , matted screen ) sale . Sony just marketing ! I mean they r just false marketing . Ppl pay high price for the “quality “ but more like “anti-quality “ now . 😮
@jd57872 жыл бұрын
Happened to me, sent for repair, got a new set. Only drawback: 8 had to wait for 1 week instead of having the buds replaced on the spot. Apparently they are aware of this fault and replace a bunch of these regularly.
@GPenn092 жыл бұрын
Sent mine in, same issue, so bad it was draining the case in a few a hours because the earbud drained while off. Get this, the replacement was WH... The over ears. Still haven't heard back from support about the screw up, which you'd think, based on the ridiculously similar model names, they'd prevent by removing the possibility of human error. Paranoia almost has me thinking it's a socially engineered "accident."
@matt95182 жыл бұрын
How do you contact Sony and send them in
@raymondgalang9832 жыл бұрын
Did they give you a brand-new set?
@jd57872 жыл бұрын
@@raymondgalang983 yes, no questions asked. Earbuds + charging box and USB cable. They don't give the cardboard box so that people don't resell. Warranty was not reset/extended
@raymondgalang9832 жыл бұрын
My concern is after several months, same issue will occur and there is no more warranty.
@tonysmooth2 жыл бұрын
thanks for the video, I did a search and found it. Because I've noticed this issue to where talking on them I would get about 15 to 20 minutes of use out of them before they went dead. So I called Sony and they have known for about a month or so that this is a issue. Bottom line I'll be sending mines back to Sony to be replaced with a new pair of earbuds. So to counter your claim this isn't a big issue, ooh yes it is and at least they're making good with mines by sending me a new pair once they receive my old ones. I didn't bother doing any of the reset tests you did and noticing the app is now crashing on my phone. I was dealing with this issue for the past couple of weeks.
@2011Antidote Жыл бұрын
I had the same issue with my set of XM4s. Sent them to Sony Singapore and they issued me with replacements even though my warranty was expired. Just picked them up today. Thank you for your video!
@malof.5290 Жыл бұрын
They didn't ask you to pay for the reparation ??
@2011Antidote Жыл бұрын
@@malof.5290 No, they just replaced both drivers which had been updated with the latest software. No charges.
@demetrisyianni91754 ай бұрын
They are asking for £90 to repair them in uk!
@2011Antidote4 ай бұрын
@@malof.5290 , no there were no charges.
@2011Antidote4 ай бұрын
@@demetrisyianni9175 , sorry to hear that. Maybe you can consider repairing them yourself with KZbin video demos
@Arcynite Жыл бұрын
Just had this exact issue recently after using them for almost 2 years with no issues. The support chat walked me through both these exact steps and neither fixed the problem. In the end had to send them in and they replaced the earbuds and paired them to my existing case before shipping them back to me. Now they work fine. fingers crossed**
@jaybesuscrust Жыл бұрын
How much did Sony charge you to fix them?
@Arcynite Жыл бұрын
@@jaybesuscrust nothing. Granted I did maybe move the purchase date one year later though.
@progcacophony72372 жыл бұрын
I had an issue like this and sony customer service told me like you were told but i was so annoyed by the issue so the next day i went to sony centre and got the new one next week later.
@uzimyspecial2 жыл бұрын
similiar issue happening here, with right earbud lasting alot less than the left one. DSEE off, eq on, speak to chat and assistant off, will usually end up with the right earbud at like 15% after 2 hours and 30 (ish, i didn't time it precisely) while the left one will be around 40%. i tried contacting sony IT and they insist it's normal behaviour. Right now i'm thinking of just going straight to amazon and see if i can get a replacement or a refund. hell if i can get a refund i'll prolly just go for the sennehsier momentum 3 tws. i suspect i'd like their sonic profile more, too...
@uzimyspecial2 жыл бұрын
I did more thorough testing and it's actually worse than that. After an hour and 20 minutes I have 5 percent on right and 75 on left.
@JH-fl6og2 жыл бұрын
I bought mine in the Spring of 2022 and have had no issues with battery life. In fact, I am amazed at how long they last. They do what they are supposed to. However, I did not update them to the latest firmware. I always wait several months to see what the bugs are before any updates. I will not be updating until I see this issue resolved. I do enjoy them immensely though. Excellent sound and ANC.
@SilverWX2 жыл бұрын
Same here
@JoePolice2 жыл бұрын
Same here no issue at all bought it last year december been using it for nearly 10mos battery is awesome its my daily driver.
@ihsahnakerfeldt92802 жыл бұрын
@J H What firmware version are you using?
@jwhite80862 жыл бұрын
Mine worked perfectly, lasted all day and drained even until a few weeks ago. Ver.1.4.2
@kakhak2 жыл бұрын
Lol new firmware afraider kid
@weihoongwilsonyap49362 жыл бұрын
Sent mine back to Sony last week and got it back yesterday. The staff mentioned that the driver was replaced and it is now updated to the latest firmware. So far it seems to be working fine.
@raymondgalang9832 жыл бұрын
Hello, Wei. Can you tell me what the problem was with your sony before? After they replaced it, DId the battery improve as if it was brand new again? Thanks!
@ShoeBum952 жыл бұрын
Thank you for taking the time and addressing these issues. I'm glad the audiophile consumers have you. Can you also ask Sony when they are enabling custom controls for the XM4 buds? thanks!!
@brolicanklesanonymous Жыл бұрын
you and me both dude. dont look like its gonna happen tho lol. sucks
@TheReptilianBrain2 жыл бұрын
I started having this same issue with my right earbud just one month after the warranty expired, sadly, so no warranty for me. Coincidentally it began only after updating to the most recent firmware. Before that I was getting decent battery life but now the right bud will last 20-30 minutes whereas the left still has 80-90%. Turning off dse extreme or what we did help, but I still can’t even get an hour with the right bud.
@zephyr_cnxpt2 жыл бұрын
Same, I'm completely out of warranty, and the buds last about ~3hrs. The right one considerably less. I do like the buds tho, so I'll be trying to replace the internal battery on each bud. I found a reddit thread that referenced the Ali express replacement batteries, so I'll try my luck
@raymondgalang9832 жыл бұрын
the same thing happened to my Sony WF, 6 days before the warranty expiration. So, I brought the unit immediately to the nearest service center. I told them about the issue, and there is no need for me to make a justification for my request for replacement because the Sony WF 1000XM4 battery problem is all over the net.
@amirmerksamer26222 жыл бұрын
Same issue here, and i had a full flight to investigate , playing with AAC vs LDAC and all other configurations. I discovered that the issue almost entirely disappears when ANC is off. Which is a complete disappointment (especially when you're in an aeroplane...) but looks like this is the root cause of all this mess.
@dosleemy Жыл бұрын
thanks for sharing aaron.i had the new firmware update and youre a life saver!luckily its still under warranty and im gonna quickily go and exchange it.kudos aaron!
@milohdd2 жыл бұрын
Yeah, I'm having this problem and I bought one of the very first batches when they released in 2021 - I got mine pretty much as soon as they were available to order in the UK
@sriragep2 жыл бұрын
Same, bought from first batch and have drain issue recently. Warranty expired. Any idea ?
@jyosefuryo95212 жыл бұрын
I've got a pair from the first batch, and have the same problem: battery on right bud dies out quick once extended warranty expires (15 months after purchase). Had replaced the battery with varta cp1254 and it just recovered... Looks to me the battery quality (zenipower z55h) might not be that great.
@kixstartter65602 жыл бұрын
Jyosefu Ryo bro does is it last long?
@jyosefuryo95212 жыл бұрын
@@kixstartter6560 After the battery replacement, my right bud now lasts longer than the left for around 10%. But only having replaced it for 2 weeks, I hope the problem won't come back again soon...
@kixstartter65602 жыл бұрын
@@jyosefuryo9521 Nice man, I just replaced mine today with cp1254 a3, however forgot to buy a glue for it I thought I could use the old one, anyways I hope the battery problems is not related to software making it degrade faster. Thanks for the reply man.
@mattschelbitzki1728 Жыл бұрын
Mine worked fine on update 1.4.2 until I went into settings to turn voice activated assistant on then all of a sudden I can't even get an hour out of right bud.
@chrismantis55342 жыл бұрын
experiencing the same issue, 10 minutes and its drained. brought to sony service and replacement (earbuds only, old case) was exactly the same price as brand new. so i ended up just buying a new pair.
@UylyYT2 жыл бұрын
How do you "send these in to the service center"? Is it just sending it into Sony (and if so how), or is it just a local tech fixing place.
@pumaung2 жыл бұрын
i did also the reset and factory reset day before yesterday and the surprise now even the both buds and the case drained in less than 10 minuets ,im really sad for what is happening ,still drained without any reasons
@TheOutlawSeeker8 ай бұрын
Am never buying a Sony earbud ever again
@BLACK.WING_5696 ай бұрын
me too
@edgarfrancisco76323 ай бұрын
I will never look at that series in the same way, the problems are hardware that cannot be solved by software, finally the device can't handle it anymore and suffers from stress
@tanadetmaitrichit8732 жыл бұрын
I never get this problem but it is a very nice suggestion to fix it in the future. Today, I got the new Sennheiser Momentum 4 wireless headphones. It is so superb that it can provide musical dimensions very impressively.🥰🎧🎶
@jstheboringchannel Жыл бұрын
Did the resets. Hope it helps and thanks for voicing out to Sony and making this video!
@aaronloudnwireless Жыл бұрын
No worries!
@jimmynoir Жыл бұрын
It’s interesting that this is happening on the XM4 because This has been happening to my XM3!!! My left bud drains within less than 10 mins. I have been debating whether I should replace my current battery or switch to XM4 but now that Im seeing this is an issue with the XM4 as well, Im not so sure what to do anymore 😢.
@kumaresankumareshh2 жыл бұрын
Me too had that problem and went to service centre by seeing this video and my product is under warranty so they have replaced with new ear buds but same charging case given to me thanks for the video
@JoePolice2 жыл бұрын
I'm lucky not to have that battery drain issue on my wf1000xm4 and been using it for about 10mos now bought it last year december and not experienced any issue at all.
@aaronloudnwireless2 жыл бұрын
Nice!
@JoePolice2 жыл бұрын
Sir Aaron i think in my opinion the problem on your wf1000xm4 is the battery of the buds itself maybe you've got a factory deffect same as others who got that battery issue. My wf1000xm4 have no problem MODEL YY2948 Made In Malaysia now at Updated to Version 9.2 it's fantastic no issue at all.
@Martin-bldm2 жыл бұрын
Got the same issue but luckily my xm4 was still in warranty. This issue just happened few days before the warranty ended. It took 4 working days for sony to fix that. They replaced both left and right ear buds even I only get this issue on right ones. After getting the new ones, I find that the battery life is extremely long, I mean in the way it displays. I listen to the music for around 1.5hrs, the battery only drops to 90%. Later may try the longest time it can last after the fix. I recommend everyone who got this issue and your earbuds are still under warranty, please don’t hesitate to get the fix. Although you can’t get back immediately, I don’t think it could be fixed only by software update. It’s more likely a design problem for first few batches
@raymondgalang9832 жыл бұрын
Good to know that you got your replacement. Did they give you a brand-new one?
@eqnandar2 жыл бұрын
I just noticed mine started doing this 2 days ago. After 1 hour of music (LDAC, EQ on, volume 90%, extreme on, all voice assistant off), my left one showed 85% of battery while the right one 19% remaining. Also, when i put them in the charging case, the right one will become hot. This started happening after i updated the firmware to 1.4.2, which in many Sony forums, is the one to blame for. There is a Sony website acknowledge this issue and “…is investigating further the symptom”. I am sending mine for replacement as they are still under warranty (1 month left). Pity, these earbuds have the best sound quality for me. Lesson learned “if it ain’t broken, don’t update”😅
@aminkazemi45792 жыл бұрын
My new xm4 buds updated to 1.4.2 on the first day i set them up and yes i have the same issue it, right one drains faster and this video is just sad, not anyone can send them for replacement and money wasted sadly
@bigdwicks74982 жыл бұрын
So what if I got this XM4 since November? Could it return to manufacturer Sony or Best Buy? 1 hr leftover juice my earbud when 1 dies
@coryharder1916 ай бұрын
I have had mine for about a year. The right bud dies in 45 minutes. Sure, I can replace the battery, but then I risk breaking them all together They really screwed this up.
@FREELEOONE2 жыл бұрын
The reboots didn't work. Still under warranty. I'll have them replaced. This was my favorite new gadget. This is really disappointing.
@FREELEOONE2 жыл бұрын
Went to Best Buy and was about to get a new pair with no problem with warranty.
@S01DATT6 ай бұрын
The onky fix that worked for me was a battery replacement, did it myself took 5 minutes. Video on YT on how to do it
@matt95182 жыл бұрын
@Aaron is loud wireless I’m experiencing the same issue with mine. How do I contact Sony and send them in
@redrockswe Жыл бұрын
I have gone through x3 WF-1000XM4 where I have had the same issue on all of them. As you describe but it´s the left earbud that has issue. Same issue on 3 of them!
@patekswiss9521 Жыл бұрын
I have a pair of these, about a year old. Within the last couple months, the right bud started to report low power after just a short period of use, usually during a phone call as opposed to listening to music, and then shut down. But guess what? When I check the status on the app, the right bud will show something like 60% capacity remaining. The left bud, which did NOT go out (continued to function), often shows far less capacity! So I'd just say that these earbuds, despite excellent sound, have a real problem with battery endurance that may or may not relate to the actual condition of the battery, but rather the programming/control system. Doesn't really matter, because a pair of ear buds that only works for 15 or 20 minutes on a call after being fully charged is useless.
@HDFoxra Жыл бұрын
Yup, I've got this exact issue. happened after a recent update... the update fixed the horrible 'popping/crackling' that appeared with the previous previous update... but now my right earbud just dies so fast... i used to be able to make it through an entire day of work before even reaching 20%... now? the right earbud dies before its even noon! (work 8a-4p) so what normally would last me well over 8 hours, is now only lasting half that... It both makes me super wishing the XM5's would come out already, but also making me want to stay away from Sony's headphones all together because they're just... idk the word... untrustworthy maybe? I can't trust them to give me a product that works as advertised, and they can't stop 'touching it' and breaking things that were perfectly fine... My buds worked amazingly when I first got them 2 years ago... then slowly over time they keep releasing updates, and the updates are breaking them more than fixing... its sickening... they're so expensive.. they should 'just work'... we're not beta testers...
@snakekingblues30172 жыл бұрын
i had this problem and the earbud were over a year old but i was still able to get replacements for it so i guess they are trying to make it right
@herbcohenflow78672 жыл бұрын
I don’t have this issue, but actually recently did a hard reset to connect with my new 14 pro. I have not noticed any drain but was not looking for one. I will have to engage my curiosity and see what happens. I am glad Sony responded and are taking this seriously. They have some true competition out there so should be motivated to see this fixed.
@aaronloudnwireless2 жыл бұрын
They do actually listen. Seems like this issue caught them off guard too
@herbcohenflow78672 жыл бұрын
@@aaronloudnwireless I ran them for 2 1/2 hrs with noise canceling on, and ended at : L87%, R86%. I think at those numbers , I could have gone another 2 1/2 hrs so I do not seem to have this battery drain issue.
@4r12 жыл бұрын
@@herbcohenflow7867 you def dont have it, you're so lucky:(
@huseyintunc77535 ай бұрын
I used to use a xm4 and I had the same problem. Couldn’t fix in any way. now I swiched to airpod and its good for now.
@michals1108 Жыл бұрын
For me it’s to late already, one and half year after purchase so out of warranty now. What I can do? Probably sell them on eBay and buy iPhone pro
@saswatachakraborty Жыл бұрын
I just for mine yesterday. The manufacturing date was March 2023. So, apparently there should not have been any battery related issue. However, my night earbud is always showing +5% than the left one even after charging them full and doing hard reset.
@sanyamkalra42 жыл бұрын
My sony xm4s were manufactured in march 2022. And currently on 14.2 i am having no issues as such either. Battery life is pretty good i have everything on dsee extreme noise canceling etc
@aaronloudnwireless2 жыл бұрын
Excellent
@sanyamkalra42 жыл бұрын
Yeah man! you should replace your pair if in warranty and get a new one.
@4r12 жыл бұрын
bro you're so lucky, mine are draining like crazy
@DaisoOne Жыл бұрын
My warranty just ended in August and after the latest software update mine starting acting up… first was syncing issue one earbud would not wake up then the battery drain issue .. the earbuds wouldn’t even charge in the charging case … so frustrating
@thequarrymen582 жыл бұрын
What about awful automatic noise cancelling of xm5
@tkuai2 жыл бұрын
I recently got this problem on my xm4, just days after my warranty expired. Did Sony SG end up getting the buds replaced for you? I'll be heading down to their service center soon and definitely link them to this video if they refuse to fix or replace my xm4s haha!
@arturasnesakysiu16842 жыл бұрын
They wont replace them, are you stupid warranty is out means you must buy new earbuds
@rajaratnmc2 жыл бұрын
I had the same issue and they were replaced by new ones since I was under warranty. But as you said this issue is not widespread. I suspect my charging routine to be the root cause of this issue. I used fast chargers while Sony recommends using only the cable they provided on USB mode for charging. Maybe? Maybe not?
@iseptimus2 жыл бұрын
It is a thing though. B&O had the same issue. They at least did acknowledge and fix it. (EX).
@M446 Жыл бұрын
Ive got the battery drain problem with the left ear have a new pair pf the sony x1000 bit they seem lower than yhe first pair i got the bass is not packing like the first set i purchased
@shadowrunner11532 жыл бұрын
Hi, I am from India, I had a battery drain on WF1000XM4, after watching your video I approached service centre, I got my replacement, before watching your video I thought my XM4 reached end of its life, thank you keep up the good work 👍
@raymondgalang9832 жыл бұрын
Hey, man. Did they give you a brand-new unit?
@shadowrunner11532 жыл бұрын
@@raymondgalang983 yes, they gave me new earbuds but they didn't gave me new case, they gave me same old case
@raymondgalang9832 жыл бұрын
@@shadowrunner1153 that’s good. I hope this time the battery will last.
@blakespower Жыл бұрын
I dont even use mine much bought it like 2 years ago and the right ear bud drains fast but not the left
@metallboy258 ай бұрын
I used my right one every day for 2 years. The left one I used less, so it stayed in the case most of the time. The left one was the one that developed a battery issue. The right one still lasts 5-6 hours.
@laminesene36942 жыл бұрын
It happened it to me 3 months ago. After having try all that solutions which didn't work , I had to them back for remplacement.
@jccsilverback Жыл бұрын
I am still having issues with my buds batteries. how may I contact Sony to send them in for a resolution?
@yangyong60552 жыл бұрын
Happen to me as well, reset doesn't help at all. I bought a pair of wf-1000xm4 on 14th of september, 2021.
@NyraArt2 жыл бұрын
I have the same issue…so annoying and no fix seem to work. Even having connectivity issues suddenly now
@ankurkhapre_NPTEL_PMRF Жыл бұрын
Please let us know what happened after the service centre visit!
@mrteslax43642 жыл бұрын
Visit Sony service center and saw that most of repairs are on the ear buds.
@abdullah-al-mamun41112 жыл бұрын
I am facing the same problem. But in my case, my left headset battery is draining too fast. Any solution?
@sameerhasan49695 ай бұрын
ommggg samme same same
@locnguyentat16802 жыл бұрын
hello admin, could you tell me where you have the wallpaper in your left phone from 1:55 record please. Link the app please, thanks you so much.
@aaronloudnwireless2 жыл бұрын
I just googled Cyberpunk Girl wallpaper
@locnguyentat16802 жыл бұрын
could you pls link the website , thanks you again.
@locnguyentat16802 жыл бұрын
im kind of impressive with this wallpaper. And could you tell me your in name discord that i can keep in touch pls
@s89kw2 жыл бұрын
I have wf1000xm4 Since its availability in the market I did not have any problems even though I updated it to the latest version of the software، It is clear that yours needs to be replaced
@aaronloudnwireless2 жыл бұрын
Yes mine does need to be replaced. Have to highlight everywhere that not all have this problem
@20DDan Жыл бұрын
How on earth did you get them serviced??? Whenever I try to register product it fails. I've got the original batch purchased in Sept 2021 & still have warranty in EU. Luckily it's 2yrs here.
@MollydogRadar Жыл бұрын
I was thinking about updating from my XM3's to the 4"s. But not now. Mine were going dead after about 1 hour and 15 minutes. I changed the batteries and now they are back to 5 hours.
@uabir8338 Жыл бұрын
In Canada the sony service center is not the best. But after a week of nagging (they said yes to replacement but were having "problems" generating shipping label) I was able to send them back the defective units. Got the new ones, still the right one drains faster but a lot less.
@2249912 жыл бұрын
i got wf1000xm4 in 2021, my earbuds Battery Drain Issue, i got maintenance so they give me 2 new earbubs at 1.4.2 firmware. It was strange, it work nomally
@yadhu31662 жыл бұрын
Hey Aaron, love your sincerity towards tech. I subscribed immediately. Could you please look into reviewing yamaha premium consumer headphones like YH-L700A headphones?
@CPR_102 жыл бұрын
Hi man, I have exactly the same issue. my right bud it's not lasting more than an hour, sometimes even less. I bought my buds in Australia in August and I don't live there anymore. Can you tell me which email did you use to contact Sony. I've been trying through the app with no success.
@CPR_102 жыл бұрын
August 2021
@Avaldemon Жыл бұрын
my right ear bud also is having issues. it tells me to recharge and shuts down. I put it in the case and rake it out and it has 30% left. it also get very hot when charging. I'm going to try to replace batteries over the weekend and see if that will fix the issue. anyway thanks for the video! :)
@AkhRizal2 жыл бұрын
Same case happen to me.. First problem is right buds noise after around 3 month using. Then around 2 month ago battery drain away faster and faster.. below 30 minutes. Soft reset or hard reset no use.. unfortunately sony Indonesia CS no response at all.. from noise case
@omxga.xt30ii2 жыл бұрын
Could you please do a quick Sony C500 sound test? I’m thinking of either the Jabra or the Sony and a quick sound test could help. If not, could you just tell me which one has less noise floor or hissing, thanks. Some other people said the hissing was unbearable while others said it was very minor.
@Dan-c7q4 ай бұрын
I think a lot of you guys are experiencing same as me. I am currently trying a home replacement of the battery - it's tricky but there are lots of videos showing you how
@malekdeghis23203 ай бұрын
Does it work now after replacing the battery?
@DaveStern23 ай бұрын
@@malekdeghis2320 I'm a different person than who you posted your question to but anwer is yes. you can order replacements and there are plenty of videos on how to do it. first one took me 30 mins (hardest part was knowing how much hair dryer to use to soften the adhesive and then how to open them), second one took me 10 mins. you have to be careful but it's very easy. make sure to get the Z55H 3.85v batteries.
@ashwelch50302 жыл бұрын
I bought a pair in Spring 2022 and have only just been having this issue with the left bud since the last few updates. Really frustrating as I'll be out and about and the left bud will just go, meaning I can only listen with one bud. Becoming a little frustrated with Sony products, as prior to these I had a pair of WH-H910N which I absolutely loved, but the plastic started to crack and eventually caused the wires to be exposed. I suspect this was from wearing them outside - I lived in the UK, where I had zero problems, then moved to Singapore and the plastic degraded very quickly. Had them less than a year and Sony basically said it was my own fault. There's no doubting the audio quality is fantastic, but I am concerned given this is the second issue I've encountered with their top range products.
@mrvinrocka Жыл бұрын
Hey i just bought them 2 months ago and now the case i dead and does not charge or light up idk what to do?
@angrychivafan Жыл бұрын
Where’s part 3? Have they sent them back to you?
@helblank Жыл бұрын
Do you think the same error cold happen to the wf 1000xm5?
@kakhak8 ай бұрын
You are probably not right. That awful, horrible issue was an option for absolutely all items produced. But for those who didn't use these headphones much, it appeared after 12-15 months.
@jackster10101 Жыл бұрын
My headphones the blue tooth range isn’t as good as it used to be and the right earbud sound will cut our yes the right one does drain faster too, and I tried resting them in alcohol to fix them but it made it worse which is weird because other devices seemed to be unharmed in rubbing alcohol but not the earbuds apparently
@sky29892 жыл бұрын
my left bud is weaker than right buds...how?? also,they not lasting than 2 hour...disappointed... and it was hot and blink red light while i'm charging on charging case only. btw the version is 1.42
@DAIliganCycling2 жыл бұрын
After updating to the latest firmware, my xm4s are totally fvcked up. LDAC with DSEE on. Before updating, I usually get about 5-6 hours of alternating use between ANC on and noise passthrough. Now my left earbud only lasts 10+ mins but the right earbud is still working fine. I mean what the f is happening? Bought mine about a year ago.
@nature_godgaming97182 жыл бұрын
Is it possible to ask for a replacement without a warranty?
@aaronloudnwireless2 жыл бұрын
Yup mine was out of warranty too
@dale9383 Жыл бұрын
Have this same issue with my XM4 buds purchased in July 2021. This started with the last firmware update, and I waited until I applying the 2.0.1 firmware to call Sony. THIS IS STILL AN ISSUE AFTER 2.0.1 FIRMWARE UPDATE. Sony was very responsive over chat, and worked with me to test and verify the issue. I mentioned that this appears to be a widely-known issue as seen on videos like this. After confirming the issue over chat with a few tests, Sony issued an RMA and will repair the buds. Support confirmed that they will not replace the base charger, but that is fine. So far, Sony support has been GREAT even though this product was out of the warranty window. I recommend you stay professional and back up your testing with screenshots for those that are reaching out to Sony. Will update with results when I receive my (hopefully) repaired buds back. I am back to using my XM3's for now.
@kakhak8 ай бұрын
Wtf are you talking about? You were paid by Sony?
@edgarmf881 Жыл бұрын
I have a 1 year old Linkbuds S and the battery of the left earbud only lasts 20 minutes with ACC / DSS Extreme and Google Assistant turn on. If I turn off DSS Extreme and Google Assistant the battery last 50 minutes.
@amiladealwis86142 жыл бұрын
Hey this thing happened to me . I tried both reset methods it didn't work. For me it was my left ear bud. Always show fault readings. So I gave to to Sony agent in my country. And they gave the replacement. I am not going to update to new firmware because that update had some issues. this is not the small issue. Please send these comments to Sony 😊
@aaronloudnwireless2 жыл бұрын
Glad the replacement was smooth for you
@amiladealwis86142 жыл бұрын
Hope if you can send these comments to Sony. So they will fix this issue. 😊
@isaaclam8612 жыл бұрын
my wf 1000xm4 bought few days ago with 1.5.0 firmware. it does not have battery drain issue but sometimes the and is not working and when i switch the mode between and and transparency bia clicking the left earbuds, it does not switch modes but it did sense the touch
@mh77115 ай бұрын
is it possible if one bud (left one) is defective, that I can buy the left one from another person (who looses the right one for example, or destroyed it) to combine them to one new pair of buds? One Buds Battery "exploded" and destroyed the flat cable :(
@JC-iq9gl Жыл бұрын
you didnt inlcude instructions on how to contact sony to get earbuds replaced, can you help us out with that?
@Sparky_0072 жыл бұрын
Thanks. But... You're not under warranty. So... Do you have to pay for new ones?
@aaronloudnwireless2 жыл бұрын
I hope not
@Sparky_0072 жыл бұрын
@@aaronloudnwireless Currently trying your suggestions above.. For me it's my left earbud. Bought mine around same time as you. Out of warranty (here in Japan). I'm afraid I'll be SOL with these. I really liked them.. I don't wanna plop down another couple of hundred bucks for new ones...
@Sparky_0072 жыл бұрын
@@aaronloudnwireless I tried both solutions. Neither worked. It happens for my left earbud. It usually says no batter when the right earbud gets down to around 70%. HOWEVER, if I leave the left earbud alone for like five minutes and then gently blow in the MIC, it comes back on and says anywhere from 20-40%, but then quickly drops to zero again in a few minutes. I can rinse and repeat this same behavior a few more times until it just refuses to stay on. Then I have to charge it up for a bit.