Aged care workers reveal what it’s really like inside nursing homes | Four Corners

In part one of its special investigation Who Cares, Four Corners hears from current and former staff who are speaking out about what they’ve seen inside aged care facilities. Families also share their disturbing stories of neglect.
Read more here: www.abc.net.au/news/2018-09-17...
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[@maryfields1382]

I'm an able-bodied adult and can't get *myself* up, showered, dressed and ready for breakfast in 6 minutes!

[@miaj94]

I just got off work. I’m a nursing student working at a nursing home. I’m applauded by what I see in these “care facilities.” Nursing home administrators create an environment of neglect, abuse, and burnout of their employees. I quit working at one nursing home because they assigned me to care for 28 residents per night. Eighteen of the 28 were total care and I was required to get four of them bathed and dressed before 6 a.m. It was impossible to provide adequate care under these working conditions. The turnover rate was very high. Much of the nursing staff is gone within 4-6 months of their hire date. CEOs and administrators are given lofty salaries, while the employees (especially CNAs) don’t even make 20K a year. Many CNAs work at two or more facilities including double shifts just bring their salaries closer to 20K per year so they can provide for their families. One of the biggest problems is understaffing. I’ve seen administrators send employees home who were scheduled to work so that they could save money. The entire aged care system needs to be reformed and laws need to be implemented to assure that for-profit corporations in healthcare are not preying on one of the most vulnerable groups in society; our seniors.

[@lst_sunrise]

#FACTS

[@ladyclarke9903]

Yes, the system has gone off tracks!

[@Supercow-vb8sc]

If I know my mom having shower at 0600am every day, I would kick off the manager’s asssss!

[@sampuatisamuel9785]

OMG

[@cindysandbeck2447]

You are so right I've seen it my whole life... Staffing needs to be fixed fire all administrators cuz they don't do nothing having to do with nursing that's what one told me over and over quote, I don't deal with the nursing aspect only the Don does unquote. So directors of nursing are our help, on the contrary they do nothing too. Staff is caught between a rock and hard place. Need to change ASAP staffing staffing staffing jailers have better ratio than nurses aides and they don't get paid enough for the physical labor involved I live with a total back broke disability from being a nurse. They're also too drugged up I mean it too drugged up

[@emmap5345]

As a nursing student, I had nightmares after my placement. I could not fault the work of the personal care workers, nurses or staff. It is the disgusting way the ‘good’ ‘luxury’ facility was run to maximise profits that will never leave me. The care workers were expected to shower and dress 8 patients each in under 15 minutes. The head nurse was expected to enforce this at the cost of her job. It created a purposeful us/them divide which stopped them from focusing on the real problem which of course was management. The workers suffered. The patients suffered. It was cruel and unusual punishment in the most extreme. I will never place a family member in a home, no matter how high the care requirements. While this industry is private, and allowed to operate unmonitored, this will only get worse.

[@AGirlHasNoName829]

With these sub human people involved in regulation, you are correct. Heartbreaking.

[@brandyhuffman8672]

We get maybe 6 mins a piece to get 15 residents up

[@fabplays6559]

That is utter insanity, I can't imagine how stressful that was.

[@Amalia-no7xt]

Why did the lady just video her grandma in pain for a year? She just watched her suffer! If she was so concerned, the family should have taken her out!!!

[@yourkarma2250]

100%

[@liyaxo4560]

Exactly, they expect strangers to care more than them. In my culture we care for our aging parents ourselves. If we need help we hire a support person to come to the house while we are there.

[@Rawkstar2210]

My thoughts EXACTLY. I don't understand how she could just film and leave her there!!

[@emperess5117]

Because she was exploiting instead. Mam is already dying so we might as well make some money off her. Or maybe she couldn't wait for her mam to pass for her property if she has any.

[@suzanne1430]

She would just laugh when the grandma told her things she didn't like.

[@AzizBamyani]

I am an Aged Care Worker. All these shocking reports are the daily practices in Aged care homes. It is shocking and disgrace to human beings. All aged care provider wants is money. Let's don't forget that it's not only the resident who are neglected, care worker and nursing workers are pushed beyond their limits by understaffing and pressure to cut costs.

[@wyzolma99]

Absolutely. I retired years ago. I became very upset watching this...maybe I should not have expected things to improve.

[@christinemarcus]

Very true,all these private care homes,it's all about money, just like the ars_ole_government.Staff are pushed to the limit, always short staffed,And now there's talk of privatising the NHS,God help us all.

[@BridiesMammaG]

The Granddaughter saying "thats terrible" feels so bad. Why not take her home? She gave up and was abandoned by her Family. No one has the time for anyone older these days

[@lucyterrier7905]

What I can't believe is that a loved one can film for an entire year & allow the neglect to go on.

[@crescentmoon4344]

ONE MOTHER CAN TAKE CARE OF 10 CHILDREN!! BUT 10 CHILDREN COULD NOT TAKE CARE OF ONE MOTHER!!

[@weaveandwelfaretookblackme]

Children aren't your retirement plan 😂 . Where's her baby daddy to help care for her ?

[@crescentmoon4344]

@@weaveandwelfaretookblackme ASK NOT WHAT YOUR MOTHER CAN DO FOR YOU?? ASK WHAT YOU CAN DO FOR YOUR MOTHER??

[@gillianrobinson8116]

most do not have 10 kids !! when they need specialist environment and 24/7 care and you have medical probs yourself or have to work NO they can assist but not always be carers not always have the accommodation and if your willing to do it the govt won't bother to assist you so stop with the guilt trip on top of the heartbreak ! just make sure you put a camera in .. and visit help feed and dress ect where you can ...

[@alexandradacunha3398]

Shortage of staff is a huge problem...and the pay is really bad...

[@hermanspeyer958]

This is a dollar problem. The Fed government should be putting in a employee to patients ratio.

[@vicswright35]

If Biden can pay off useless college debts,provide illegal’s with card blanche I would love it if he would do that for our aging generation. I have two parents in a nursing home 1500 miles away, the things I have witnessed and recorded are heartbreaking 💔

[@jeannieleblanc7564]

The lady asking the man if 6 minutes acceptable to get a "fail older person" up and showered and his response is "everybody is different". My response is he couldn't even get himself up, showered, hair and teeth done, then dressed in 6 minutes. He's full of crap, point blank.

[@johnmiller-jf3ez]

Its appauling. How could they just recorded her but did nothing!

[@mangomum99]

Jeannie Leblanc yes my sentiments exactly but remember he is a pencil pusher not a registered nurse so has no clue if case mix & ratio to needs & am so glad to work hospitals now so much better but I’ll never forget my years working nursing homes I was always told I took too long far out they need to be cleaned & rinsed many are not rinsed properly so their skin is flaky & itchy I went home crying so sad

[@plainjane8920]

He is like ALL of administration...words and promises lies and deception. I worked 4 separate nursing homes, hoping to find a good one. They don't exist.

[@soglossytv9794]

So don't put your loved one in a home.take them home and you take care of them.

[@bubblywaters3116]

I can't get out of bed, shower, dress in 6 minutes and I'm 50. God god that's crazy!

[@jodiethierry4994]

I was thinking the same thing. I have arthritis and it takes me time to dry myself and dress. These care facilities don't want to spend money on the staff needed to care properly for these residents. It's truly criminal.

[@debfryer2437]

It’s not just about physical care. It’s also social and emotional.

[@lookingupwithwonder]

Yes!!!

[@Supercow-vb8sc]

One care staff cares for ten elderly, one registered nurse cares for forty elderly. They really don’t have time to provide too much emotional care. Actually, the ignorance of care of a specific elderly is always from spending too much time on another resident.

[@Supercow-vb8sc]

Please looking for the upcoming reform of aged care system, which only indicate the reform of incident report process, but never mention the staff ratio to the residents, honestly, aged care is just tricky!

[@Fuzzmo147]

@@Supercow-vb8sc There’s no such thing as too much time…… Like you say, not enough staff , so no time x

[@ninamo7969]

*Incontinent pads were restricted where I worked too.* According to direction staff they had to be saturated for 70% before a new one could be put on!! 1 time the head nursing threatened us that we would get no incontinence material if we kept using as much as we did. That was at a period that most of the residents had stomach flue!! *Those CEO's should be forced to wear a wet incontinent pad for 1 hour and feel what it's like!* 😡 They have a university diploma, but are too dum to realize people will get bedsores and that the material to take care of those costs much more than a few more incontinent pads a day!

[@gailhickman5843]

Where I last worked, residents were only allowed 3 pads a day! It's a joke!

[@ruthwhall3020]

You could nt use Inca sheets if they needed them if they had pads .this cost cutting isn't just in Australia its everywhere, its disgusting. Its totally run on skeleton staffing

[@samanthagormley6481]

Yes!!! They need human contact as well not just washed dressed and put in a chair ffs

[@cindysandbeck2447]

Just awful not allowed

[@wyzolma99]

@@samanthagormley6481 staffing levels need to be addressed. I retired over 7 years ago & unfortunately things have only gotten worse.

[@Elizabeth-tv9uk]

I was a care giver that cared. I had to go through hell. So tired !

[@MoniqueangeliqueLumpkin]

U GET GET HOSPICE AT HOME, ON DAYLY BASIS. I KNOW, MANY TIME THEIR KIDS WANT TO TAKE POSSESION OF THEIR HOME AND MONEY THEY GOT, HE HAPPEN TO ALL FAMILY WORLD WIDE. IF U HAVE U MIND STAY AHEAD OF VULTURES, DONT GO, DO U PAPER WORK WHILE ABLE.F**K THE MAGOTS, VULTURES, I DID.

[@nursiebelle]

Could you get up, showered, dressed and groomed in 6 minutes as a healthy, able-bodied person? I doubt it.

[@cathrenriddler45]

I was a CNA here in the US and my momma worked at the same nursing home as a housekeeper. My momma worked there over ten years with the rush of different laws and regulations that changed.....It broke my heart seeing what was going on in our nursing home. I worked night shift... so I was there to help clean up after dinner and help them get ready for bed.... I had some residents cry out when I walked down the hall to clock in and I wasn’t allowed to answer them until 6pm.... until no more than 5 minutes before, but the two CNAs on the floor are sitting at the nursing station eating their meals... while four of our residents scream out for help and press their call lights. I could hear the alarm bell on the computer in the nursing station as I went by. I’d clock in early and get written up and suspended for it but I answered four call lights in those mere moments after clocking in.... It got so bad that some residents would ask for me and my night shift partner [when there was 2 of us... once a week... 32 patients, a nurse and ONE CNA on the floor over night...] specifically to care for them. Don’t touch me get out go get -Staff name- You are too rough you rush to much.... it broke me.... so bad. I even called the Umbudsmen on our nursing home. When some of our staff are calling state because of lack of staff... lack of care. SIX MINUTES is not enough time to do the care we are taught to do. The bosses would say slow down but wouldn’t give us more help. I cant spend 10-15 minutes with one resident when there is only one of me and a nurse who is passing meds and 32 residents...... Six minutes- Wake them. Sit them on the edge of the bed. Wash their faces... brush their teeth and hair. Dress them. Place dentures or glass or hearing aide [All of the above when needed] . Speak clearly. Place shoes on residents. Transfer from bed to wheelchair or lift or walk with to the restroom. Toilet them... assist them to breakfast. [Reverse for nightshift.] 6 minutes.... Can you do all of that to yourself in six minutes? Let alone with stiff achey joints, hard of hearing or sight or both and someone yanking you around in a hurry to get on to the next resident.... next chore.... I took my CNA test and left the kitchen at the nursing home to work on the floor and get licensed so I could guarantee my momma she will never ever be placed in a nursing home. She will be here at home. Even if I need to hire someone to be here when I cant be. She is the one who raised me, alone. She doesn’t deserve anyone controlling her life.

[@Supercow-vb8sc]

My stories is residents cry out and nobody helps us all because of another resident’s daughter keep all the staff to look after her mom for 30 mins, she doesn’t care whether other residents would be cared, she just care for her mom!

[@AGirlHasNoName829]

Every word you said is true. The fact you refer to them as "residence" shows you were trained well. I retired..and I'm broken physically from the heavy lifting, stress and all that goes with it. My wish is to die warm in my own bed..never in a LTC facility. God Bless...

[@BronteBlu2]

I worked in 3 nursing homes, in the US...they were all the same...terrible. I determined my mom would NEVER be in a nursing home. I'm so glad my mom died peacefully in her sleep in her home. Treated with love, dignity, and care...by me! 10 residents to 1 Nursing Assistant. You had no time for anything but the very minimal. Sitting with a couple residents at lunch the bell went off that lunch was over...I saw a Nursing Assistant take the fork right out of a resident's hand while she was trying to feed herself. I was appalled. I got into trouble for seeing a resident who wasn't mine with food on her glasses. I asked her if she would like me to clean her glasses. She was unable to speak and just nodded. I told her I would take them and be right back. When I got back, she wanted to hug me, and as I bent down to her wheelchair to hug her, a nurse walked up behind me and said very harshly, "We don't have time for this!" I saw abuse way too often. I hope I die at home...I have no one to throw me into a stinking nursing home.

[@carolharley2180]

Disgusting! But the families of those people need to be doing something to make their lives better. How about checking for cleanliness..bruises..bringing extra food to their families...take them for drives..I worked in these places years ago a smaller private home. The big thing I noticed ..The poor people are dyeing of loneliness....Shame on the family...They will be there for the proceeds from the estate.

[@zenabubawah3708]

Please keep your parents at home and take turns to take care of them. No amount of money can replace the love you have for your parents. I bet that patient would have loved to stay at home surrounded by her loved ones and appreciate the least help her family gives her. Would anyone want to be sent to hospitals, nursing homes, retirement homes rather than stay in their own homes. No parent should be a burden on their offspring. Remember it could be you in that hospital bed and chair. Families could help with feeding their loves one at least, like with one of the patients the family could help feed her and talk to the staff that she needs help with feeding. It is so hard to watch this elderly woman cry. Families paying so much money to the hospitals could use that money to hire agency workers one on one to care for their loved ones at home. Do not send your loved ones to hospitals. That CEO has no remorse, i hope he gets treated like this in a nursing home. Please keep your parents at home, they have less time to live and all they need are you the families.

[@Ms.Tee65]

I agree , my four sisters and I all take care of our mom. Even the grands and son in laws pitch in. Mom is well supported and taken care of.

[@SonyaWongJamisonKeener]

Sean needs to spend his golden years in his own facility.

[@deborahstone9696]

That would be a hoot. Will never happen

[@wmr9019]

I used to be a nurse and I worked in nursing homes in the 80s , what's that poor lady went through at the beginning of the programme wouldn't have happened on my shout. More recently I made the sacrifice of giving up my work to care for my father, I would never let him go into a home, he passed away in September 2018, I wouldn't put a rat in some of them , I hope when I get old I have all my faculties right up until I leave this planet.

[@redjasper2443]

This man knows nothing and what’s worse he doesn’t want to know, he shows no empathy at all, he’s probably on a high salary and obviously not doing his job

[@nipunidesilva9603]

Can't agree more. How irresponsible was he to say there is no published literature, I'm not a clinician. It's devastating. Have some common sense and be responsible when making statements. Gash

[@sytherwusky]

I would probably say that he’s on the age care lobbies payroll

[@Emptynester]

No empathy no heart

[@cindyt2420]

The story about her Nan broke my heart. I worked in nursing homes from my teenage years as a CNA up to my 30s as nurse. And just hearing how she was treated made me cry, no one deserves that! You speak to people as you care for them, you ask if they need anything and you check on them frequently! Elderly population are so special and need to be treated with respect.

[@christinesotelo7655]

You are an honorable person with integrity. Thank you!❤

[@vicswright35]

MY mother has been in a nursing home for 3 years. I have witnessed abuse I also heard an aid tell a patient she was going to f*cking kill her. I have it all on recording. When I contacted administration they banned me from seeing my mother….

[@katmother]

I am a nurse. I worked in hospitals, nursing homes, and group homes. Medical care is a joke in this country. People have no idea how bad it is and its getting worse.

[@the_koo3151]

And this is why my mother lives with us and will continue to do so until the end. These people were once young! They did so much for the world and their families and this is how they end up?? Not on my watch!

[@kellymurphy6667]

It’s a terrible situation that being able to provide a loved one with adequate care is only for the privileged. Sadly, it seems that I'm lucky that my mother died young as I wouldn't have been able to ensure she’d recieve adequate care, I'm 40 now and a single mum of two - the bank won't approve me to get a mortgage so chances are I'll still be renting at to tome she’d have gone into care and I wouldn't be able to take her in. Also, being within the generation where I can't imagine I'll have the wealth behind me to be able to retire before 70. Scary.

[@sharonberget5442]

I would never leave my family member in a place like that. My parents will never be put away

[@SB-zi4db]

Exactly. The whole problem is because people no longer look after their elderly loved ones who looked after them when they were kids.

[@10rose10]

I was never going to put my parents in nursing home as I’ve worked in one and I was always told I was not fast enough but I spent my time caring properly and I wasn’t going to stop. I was constantly harassed by the CEO. I finally resigned after 5 years. I had an aneurysm burst in my brain and I found it was too hard to look after my Father who has Dementia…I love him very much and I am his voice I will not stop checking on him and insisting on the correct procedures etc. If I was able there would be no way I would have put him in a nursing home but I’m always checking and get very angry when I don’t things are going as they should. I am a real thorn in their side.

[@vicswright35]

I always said that same thing. I moved my parents into my home 1500 miles away, my mom has Alzheimer’s dad is 89 with a brain for three months he just wanted to go home . I had to put them on a private jet and send them home.I fly back and forth every 4 months or whenever needed but I am also primary care giver to my 83 year old husband….It’s just not that easy ,not to mention when I go check on them I pay for 24 hour care for my husband .

[@redsummergarden2600]

I've worked in nursing homes, lots of them. Most of the support workers weren't dragons. They tried hard to give quality care, but they were so overworked and underfunded all they could do was the minimum allowed.

[@jimmymcgee4101]

I worked as a Nurse for 30 years in the USA, back in my day, we got to know our aged patients and it was a privilege, today it is an abusive place, beyond neglect, and a careless factory. Skeleton crews save plenty of money for the facility. facility.

[@matthays716]

Cameras should be compulsory in all age care facilities

[@Jake12220]

They couldn't get cameras into airport baggage handling areas even though they knew they were involved with both theft and smuggling, l doubt they would be able to in aged care either. That said, there are pros and cons to the idea. It would be an invasion of privacy for some, but a lot of residents in aged care and disability don't have anyone other than the public trustee looking out for them so who would be checking the tapes and reporting what happened? The system already misreportes and covers things up, tapes would just end up like police body camera footage where it would somehow never be turned on if the cop did something wrong.

[@jamesbach1827]

If the daughter wondered how anyone can live for months or years in those places why didn’t she take her family out and do the right thing?

[@dontyoualreadyknow]

I am a bit concerned of why the granddaughter would leave her grandmother if she suspected that she was being neglected. Shame on her

[@janicevictor7414]

My thoughts exactly. Unless she works the whole day and cannot take care of her.

[@belindathomas7430]

@@janicevictor7414 which the majority of people do 🙄

[@tessarix]

Before I decided to become an O.R. scrub nurse, I decided to try working at a nursing home to see if patient care was going to be fulfilling to me. Let me just say this about it: it was the worst six months of my life. The residents were not cared for in any way that was loving or protective. It was awful! I had eight patients and I loved them deeply, but I was kicked around by the other staff for being that way because they were just there for the paycheck. I will never forget it. Every day after my shift I would sit in my car and cry and then drive home depressed about how these poor people were being treated. I had to leave because I couldn't stomach watching the abuse even one more moment. I quit and became a scrub nurse for 30 years, now retired. PLEASE don't put your loved ones in a nursing home!

[@unknown-zf4lt]

I remember those days (crying in the pkg lot). 8 patients though? That's a light load for an american nursing home. They do things like rub a wet cloth full of shaving cream over patient to "make them smell like they had a bath", or carry scissors in pocket to cut off feces made pubic hair. I was called in by director of nsg and told this just wasnt the field for me because I was taking to long to give proper care each patient deserved. 2 months later complimented by state surveyors for being such a great nursing assistant to that same don. Did that back breaking work for bout 2 years while going to nursing school..to continue long term care. I killed myself everyday to give the patients my all and the nursing aides my help so they had time to give proper care. Multiple nursing assistants that had done it for years had dropped bladders/uterus because women's bodies are just not made for that work. The patient staff ratio laws have got to change for this to get better. These places are businesses money is the goal, not patient care.

[@SophiesWorld2024]

The people making decisions about how much time available to get a person up... Have they ever helped an old person to get up???

[@AGirlHasNoName829]

They are controlled by lobbyists and money.

[@mariealv4888]

Low pay and no respect for health care workers.

[@p.w.dollarssense1683]

As a fit healthy persona with no medical history or need of outside care, there’s no way I wake up, get out of bed, shower and get dressed all in 5-6 minutes. That just sounds terribly unreasonable (inhumane really) for anyone let alone fragile needs elderly population. And it’s unfair/unnecessary pressure on the care workers as well.

[@amythomas1124]

This went on in the 1980’s. I’m in the USA, and worked in a nursing home facility almost nine years. I was a certified CNA/Med-aide. We worked understaffed too many times. I was burning out badly. The pay was bad, no benefits. My last day there, me and one other girl had 38 residents together, and it was the heavy care residents. You cannot hurry up old people. In almost nine years, my starting wage was $3.60 an hour. When I decided to quit, I was making $4.52 an hour. Not even a whole dollar more an hour in almost nine years. They tried persuading me to not quit, by giving me a 12 cent raise,lol. 12 cents was a lot, considering all our raises were a nickel at a given time, and far and few between raises. One day one of the more alert residents asked me if I’d been given a raise, because she said they raised her cost to stay there per month. I said I got no raise at that time. Makes me wonder that’s what the Administration told her when they raised her rent.

[@kionsplace3869]

People treat DOGS and CONVICTED KILLERS better than the elderly

[@Supercow-vb8sc]

After watching this Video, who would like to work in aged care? Working the hardest, and being complained the hardest! Care staffs, no matter how hard you working, people would think you are nothing!

[@ewanfraser]

She died at age 78?! So she was 76-77 in this video? She sounds far older. My parents are in their 80s and don’t sound like that. Poor lady. 77 isn’t all that old for an old person

[@snowylocks4684]

It's physically impossible to decently wash & clothe a person in need of care in 5 minutes. That CEO is full of crap.

[@JaneDoe-ti9fr]

The Higher ups could care less about the patient.

[@lauragadille3384]

Exactly it takes me 30-45mins per Pt

[@lindalopez243]

Your absolutely right when my mother was in 3 different rehab/skilled nursing facilities along with permanent disabled long-term patients/residents. I personally, made it a point being there in the morning when she had her breakfast, lunch and dinner evening and I made sure she was taken care of (personal hygiene) like we took care of her at home their idea of personal hygiene care was not anything like mine. Something's got to give in these places there has got to be extensive training for PCA's for elderly people some of those girls had no clue of how to handle an elderly fragile individual. Elderly people's skin is very sensitive and should be treated as such. I was able to spend so much time in these facilities for at least 8 weeks. I saw how they operate and I was dissatisfied with the service and the care are elderly loved ones get. there were some good workers and there were some terrible workers.😠 My mother was a special needs she not only had vascular dementia, hypersensitive skin, she also had a colostomy bag and not even the nurse could make it stay on she told me I can't remember how to put one on we didn't have that many hours training on this I also had a crash course in the hospital hours with an ostomy nurse literally 2 before she was released from the hospital from her stay from ostomy surgery. Of course, we eventually, did have to reach out to the ostomy nurses company that specializes in this issue for brief home visits. You never get it right the first time including the ostomy nurse just selecting a colostomy bag (there are many styles) that fit and benefit your patient (especially the ones with chronic diarrhea do to age, diverticulosis etc.) I've learned so much medically taking care of my mother and father for the past 10 years. These facilities whether it's rehab/skilled nursing, assisted living, and memory care need some major changes. Our elderly (our loved ones are most precious treasures) do not deserve to be treated w so much disrespect in this time in their life it should be just the opposite. It makes my blood boil to know a human being can treat a vulnerable, fragile human being this way. I just hope they keep in mind that one day they will be in this same position and they WILL remember.

[@izakopalma7093]

Linda Lopez I work in a nursing home know for 22 years, I only take care of four patients and I ask the family to help me when they come to visit. We teach the family that visiting is not just sitting and talking , but bring their mother or father to the bathroom, wash them, do the bed, help feed them. Caring for one person takes a hole team, I can’t even imagine having to wash six or seven patients that’s just crazy. When you place your love ones in a nursing home ask the question HOW MANY DOES ONE NURSE HAVE TO TAKE CARE OF? And if they say six or seven LEAVE and never go back.

[@lindalopez243]

@@izakopalma7093 it takes a very special person to take care of these kinds of patients not just anyone can do these types of jobs most people don't have the patience. Not just anyone deserves jobs like these. People don't realize sometimes you are the last person they see before they pass away.

[@melaniepacheco5617]

Im a cna of 11 years and everthing im hearing in this video is so true biggest problem is staffing even if u want u cant propaly take care of residents they way they should i hope i die before going in one i do my best for my patients and they let me no it feels good just wish i could do more just not enough help

[@infoseeker329]

and there is always some rich guy sucking up cash, keeps staffing numbers low and causing suffering for the clients and the staff

[@JaneDoe-ti9fr]

@Melanie Pach... You are so correct on the higher ups. And I agree 100% been there on both ends as a caregiver and a Patient, Never Ever Want to Return! God Bless you for being the one that gives it your all♥️🕊️👍 I also gave it my all & the higher ups_ staffing are Cold Hearted Cruel, Snakes !

[@charlottewhite7065]

yeah, me too. I don't ever want to be in one of them places. we need more people like you in the industry.

[@kermitandmisspiggyb]

When I stopped working the Director of Nursing told me my patients were so upset. I too did everything I could to give them the best care I could. I'm glad you were of the same mindset.

[@lynnnickstricks]

Agree. Met some wonderful caring staff. When I received a call from the Royal commission. Staff shortages was just one factor that I personally witnessed. Had 2 meetings with management, nothing was done to improve my Nan’s care. She is now resting in peace. Nan was an early riser in good physical condition up until they used an antipsychotic drug to control her. When I refused to sign their restraint form Nan was treated worse. I hate what they put Nan and I through I’ve never forgiven myself for placing her into this age care facility where she passed away less than 12 months ago. Wish I owned a home and wasn’t renting I would have had an option to have her live with me. Unfortunately this couldn’t happen due to the rental property being unsuitable for her (and my) needs. I live with disabilities.

[@Artes202]

If they can afford to pay nursing homes, why can’t they simply get a carer in their own homes to care for their parents? If they don’t want to be bothered, have a room separate for them with just the carer.

[@juneyshu6197]

Doesnt the State pay for care homes?

[@louisel.sinniger2057]

I am a nurse in the states. My career was mainly in the hospital in Critical Care. I’ve had per diem positions in nursing home during these times as well. Once I became semi retired I took a job in a nursing home. I can say with certainty that nursing homes are not staffed well AT ALL! The facilities are fully aware but nothing is done. It is upper management that is responsible!. The nursing homes either THINK they staff adequately, or they want to SAVE MONEY. There is NO accountability! The state say’s to report this,but they do nothing. This information is ABSOLUTELY TRUE. These residents are sicker than ever before! Mentally, physically, emotionally. We also need staff to be better trained. This man is OUT of TOUCH!. Yeah, he is not a clinician! He works for the negative side. They don’t set standards for ratio’s because they wouldn’t be able and most of these facilities would have to close. If you LOVE your family member KEEP THEM HOME!. TAKE CARE OF THEM YOURSELVES. Don;’t waste your money on these facilities. Those of us that continue to work in these facilities really care, that is why we continue to be here. NOTE, I am wondering why with this young girl, why didn’t they take her home? They recorded all that until this woman’s end.

[@beverlybalius9303]

My sister was in one, infected stump; bloated; rash; diabetes; diarrhea for a month,,,, they left her in crap 6 hrs at a time,,,never bathed her in 2 weeks,, She kept asking for a doctor or an ambulance,,,, she called her own ambulance with the people chasing her down the hall screaming at her she had to sign papers,,,, she told them she wasn’t signing a damned thing,,,, that was 3 weeks ago and she is now still in a great Hospital, they have had 4 specialists look at her, she is getting help.... these homes are for shelving them till death. They are not for giving sick people care and a Doctor never sees them, IT IS CALLED SHELVING THE ELDERLY AND DISABLED,,,, they drug them up to keep them quite

[@daddybob6096]

The truth is coming out Beverly, good on you girl, speak up. I'm 79yo myself but still not in those horrible places. Robert. NZ

[@ingridtyree3284]

They NEVER have enough staff! People would love their jobs more if they weren't overworked!

[@ingridtyree3284]

They won't mandate ratios of workers to patients because it would cut into the higher ups paychecks! It's all about money and society doesn't value their lives! Terribly horrible. I take care of my mom at home after a nursing home experience. It's so hard but how could I ever put her in a place like this?

[@Drewtazy]

Its true, there is never enough at the bedside staff! Its all about bringing in a profit.

[@debbabbit9283]

I began in nursing home work 49 years ago. It was true then and it's true still. I can't stand it. People of all ages need to be closely monitored by their relatives in adult family homes, in their own homes, living with a Power of Attorney, a friend, parent, spouse, son or daughter. Burn out hits all or most at some point. Most of us need to work to survive.

[@ladyclarke9903]

@@ingridtyree3284 Its best choice and you don't have to live with the guilt!

[@Supercow-vb8sc]

Aged care is business, if something happened, they can push the responsibility to the carers, and business could safely hind behind!

[@rosharland4256]

Government money given to aged care and nursing homes is not spent on the resident. It goes into private pockets.

[@matthewdarnell3535]

I work as a CNA in the United States. It’s true that it doesn’t take very long to be a certified nursing assistant. I will say that after years in the field, you learn about many different diseases. I am the eyes and ears of the nurse. We try to get to know our patients and are able to report to the nurse of any slight changes in a patient’s symptoms or behaviors. We are often overlooked because we haven’t had years of schooling. We are not as stupid as some people might think. I love my nurses and we are a team. We need each other to give the best possible care. I will say that the nursing field is full of individuals that simply don’t care. They get an education to make money and enjoy some of the glory! I see a lot of new people get into nursing and they really don’t want to take care of people. That’s the worst thing of all! If you don’t have enough compassion and kindness, please go do something else! I want to thank you to all of the GOOD nurses and Cna’s that really care! You know who you are!

[@helloyall4355]

Spoken like a true CNA! Thank you and very well spoken!! ❤️❤️ I started out as a CNA many years ago. I loved it and it's in my blood. I worked as a CNA while in RN school. I still get out there on the floor if I have a minute to spare with a floor CNA. Hates off to you & all the CNA's out there!! 💪

[@runnergirl3947]

Most excellent post. So many coming into health care now that really don't want to do the work... they want to easiest possible work and or the fastest trip to become a "mini doc". Thank you Matthew, for doing the amazing and loving work of a CNA.

[@beachbum2687]

The granddaughter complains and whinges but leaves her grandmother there!!!

[@Supercow-vb8sc]

Hahahaha, she just want to give a show in front of the grandmother!

[@lynnnickstricks]

Beach Bum obviously you haven’t tried to move a loved one out of a nursing home and/or find another age care facility to accommodate them. It’s not as simple as it sounds. Another point, if your the GrandSon EPOA and next of kin what would you do? Listen to what the staff are saying because it’s all true, I’ve been there myself. I’ve seen to much as I did what I could for my Nanna solo. Medication was administered without consulting me (Family). You have no idea what goes on in an age care facility if your only there for 30 minutes. Most day’s I’d stay for 5 hours. To meet your loved ones needs your home requires modifications which is impossible if your renting. Then additional care is required. Try lifting a frail aged loved one with dementia. Good on the young lady for filming I did it to - proof of what’s really happening or dare I say not happening.

[@rashelleassumi7839]

She's gonna get the same or better the worst treatment ever

[@karennicholls8618]

Have a heart some people just don’t have the facility or time as well at home to take care of their loved ones.

[@Notinmylifetime]

Was just about to start a course for aged care. Met a lady who had been doing it for 2 years and told me not to.. she told me everything they do wrong and how much pressure is put on staff. I went to orientation. That was it. When I brought up the claims this lady told me, they course people told me she lied to me.. why would she lie?? I saw what happens through my uncle, and grandparents. Even older residents during lunch time where saying how crap the food was.. I couldn’t go into a job knowing this would happen and that I couldn’t care for these people the way I wanted.. compassionately.. I will NEVER put my parents in these places.. I will do it cause i don’t trust these places.. I don’t blame the staff. I blame the money grabbing owners.. how dare they take what these people need.. makes me so sad and angry. These people help build Australia and this is how they are treated...:(

[@barbie6695]

I understand what you're saying, but I wouldn't have let some lady talk me out of doing what I wanted to do. Part of the problem is they don't have enough real caring people on staff. Follow your own heart and intuition. How can anyone get good care if people are running away from providing good care just because some ladies said don't do it? Every little bit counts. I'm sure those residents appreciate when a good worker comes in, even though the administration only cares about having people to fill those beds. Quite frankly, you should have taken the course...you don't have to work in a nursing home to provide care for the elderly...you can get your own clients doing private duty...working for yourself.

[@barbie6695]

@@essiee As I stated before, you don't have to work in a nursing home...as in Entrepreneur.... If the course is free and gets your license, and caring for others is what you want to do... I'd take it. You are absolutely right about the workload.

[@glendacastillo6504]

If the family dont visit, the treatment is worse.

[@Nurse66]

I'm in US...I've worked nursing homes 27 years...17 years as nurse...started having 12 residents now I have 30 or more...I can't care for my residents as I want...I have 2 or even 1 aide...it's ridiculous!!!!

[@RoniRockChic]

As a carer, sadly, this all rings so true. I worked in a home for six years, that was very good until a turnover of staff. The good were replaced by the lazy and neglect became rife in our home. No patient to carer ratio, it apparently works on a dependency tool which the home owners would never disclose to staff. Residents left in bed, especially at weekends when no management was on duty. A quick wash, if lucky enough for that. Carer's that only do the job because no experience is required, but who do not care. I could go on all day. I finally flipped last year after many complaints to management that were all ignored, and went through the correct procedure for whistle blowing. Again, my complaints were ignored, so I contacted safeguarding and CQC, meanwhile having to leave my job and my residents which broke my heart. Safeguarding wrote off my first complaint as malicious until something happened which I warned them it would after I left. Then they had to reopen that case, and investigated for six months, saying in the end, they were satisfied their requirements were being met (They weren't) CQC took over a year to go in despite many concerns raised, not only by myself, but family members. CQC gave them a report that makes it sound like a Walt Disney home. Cover ups go on right across the board because they do not have the funds to deal with the increasing demands for care, it's easier and cheaper to let this generation (who we will never see the likes of again) suffer for their final days. As a whistle blower, you are the one that gets penalized, not the lazy or abusive staff. Home owners only care about money, and not at all about residents. Thing will only get worse, as all of the good carers lose heart at the lack of support in these situations, and leave care completely, leaving those vulnerable with staff not fit to do the job.

[@gailhickman5843]

Well said Roni! I'm 100% on your side.A lot of management (not all) don't give a toss about staff or residents. They're too busy rubbing their hands together for the money.

[@janetsinclair8307]

Family don't look after their own anymore, it's easy to blame everyone else but this person you're watching suffering is the one that suffered bringing you into this world. Yeah you're busy and have your own family to look after but this is your mother or grandmother. If it's all about money, than hire a part time care giver whom you watch with a audio video , the cost of them being in a home is as much. I worked as a special care aide for 20 yrs , most families don't even visit or care ...

[@nrvouspotatoe1519]

Mr. Rooney has quite an attitude, doesn't he? When he's of age I hope he's treated the same as his wards. He deserves no less.

[@jaymorgan.]

What I don’t understand are the people that can afford the $9000+ a month to stay in a nursing home when their condition isn’t severe . It would be cheaper to hire a live in caretaker or pay someone to care for them at home.

[@ohanafamily1601]

My mum did aged care work a year ago, she said it was very tiring, you have to handle a lot of people at once and you don't get to really take care of someone because another person needs you for something. You get patients with dementia and other illnesses that comes with old age. And you clean people up after they poo, help them shower and stuff. And she said that the pay was not good for the amount of energy that the job needs. I really think that aged care facilities should hire more people so incidents like neglect don't happen, and older people could build a bond and trust with their carers. You could get a job as a cleaner that pays the same amount as aged care and it's not as draining as aged care.

[@marystevenson8461]

They short staff on purpose.

[@108padma]

I agree. I left the job at age 52. It was absolutely physically knackering and emotionally depressing. The staffing levels are immoral. Something must be done.

[@matthewscott1091]

It’s insane of course the treatment they receive with the amount of money they pay to live there. But it shouldn’t matter even if they live there for free. What kind of heartless monsters could treat an old person like this? These are people. They’re mothers, fathers, grandparents, siblings, veterans, husbands & wives. The elderly are so mistreated worldwide but the fact that they’re mistreated in wealthy, developed first world countries like the USA, Australia & various European countries is disgusting. I bet people would be in an uproar if infants & young children were being abused like this. The elderly are no less valuable. It truly breaks my heart.

[@sandywuerch]

Our mother in dying as I write this. She loved her home but was checked on daily by 11 kids. Having family show up regular is the 1 thing that will always help your family. Being kind to workers and offering to help with your families care or volunteering at the homes is also helpful. I feel for those who have no kids to help out or check often. My mother is very lucky. People fail to admit they will be in the same beds faster than they think!

[@Healing_Decibels]

11 kids and your mother is in a home??? 🥶

[@dianekruger5977]

I previously worked in nursing homes. First one I worked at, great facility. Never seen any abuse by all staff. Only complaint I would have about that one, 3rd Shift nursing assistant. Almost all of them except one, would complain, if any extra work they had to do. Mostly they spent their shift sitting around nurses station, reading newspapers and doing puzzles. 2nd facility, not so many requiring mostly total care. Most were independent other than med pass. Biggest problem, never enough staff. Not even close. Only 3 aides for the whole facility, and 1 nurse. I worked 16 hour shifts every day I worked or longer. People called off every day. No one else would stay longet. I was exhausted every day. Another problem, never could get help from the other aids, even with harder residents. I was terminated, for not doing my job. It was a resident, needed oral care. No one else would help. She would hit you, scratch you etc. Trying to do it. I did the best I could. Staff shortages continued long after, one employee expected to work al most 24 hour shift. Things finally change d with new owners.

[@mirisaunders]

As a retired CNA i did experience patient neglect / abuse. I do sincerely sympathize with these patients and their families who can feel totally helpless & @ the mercy of inadequate care. Most facilities have their staff / patient ratio governed by the state. Understaffing is very common. When one patient receives a little more attention it is very possible that it is @ the neglect of someone elses care. I would site this as one of the most biggest precipitators of the problem . Assistant burn out can lead to a frequent turnover in staff which makes bonding with the patients less likely , patients are therefore often seen as just objects unfortunately . These systemic issues as well as others will make it likely these problems will continue unfortunately .

[@lddixon2394]

Shocking & inhumane treatment. Shameful, shameful, shameful that there is a deficit of care & love for vulnerable people.

[@aleksandraz7477]

What a BS. If I had seen my grandmother was maltreated in a nursing home I would take her away as soon as possible. I would not wait on year. Family is guilty as well as a nursing home.

[@nickeyaadams5296]

👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾

[@kimmienguyen58]

Me too

[@cooki47]

I spent a good portion of my 45 year nursing career working in nursing homes. At the beginning of my career the homes I worked in were well staffed. I loved caring for the elderly. Towards the end of my career working in a nursing home was intolerable because you could not give the care you wanted or were trained for. I worked as a Director of Nursing for 8 months and got fired for ordering extra incontinent pads. Rationing pads for people that are completely bed bound I thought was criminal. What really made me angry was when they knew state inspectors were coming around we got extra staff extra everything so we could look really good and get high scores. And then everything went right back to the horrible care after celebrating being a 5 star home. 😡

[@debrose5245]

It's disgusting...my husband was recommended to a rehab nursing facility for a period of one week...he did not receive his meds which included xarelto during that time...he developed an unstable bed sore on his back side...he was taken to hospital within a week of being there...he also had multiple sclerosis..he went there to get stronger but due the neglect of the staff. When I alerted the director of nursing regarding to his care...the staff retaliated

[@sanbon7]

Low nutrition requirement? That is a bold face lie. Everyone needs proper food to eat. The nursing homes are charging a small fortune for each resident, does that not include 3 meals per day? This is unacceptable.

[@juliebrothers6033]

Sandra Bonner here.. lunch main meal is a hash brown and baked beans. A meat and vegetable meal is necessary for good health. Prices per month $6000 is terrible. The food given. And the lack of continence products etc is really not all that.. costly. I’m gob smacked at the prices these facilities are allowed to charge. It is criminal !!! 😢

[@matthewbrown6163]

The oldies need food to enjoy - food with taste & substance. All my clients' sites were overseen by me & our food was of the highest calibre by utilising small business to supply each site. We were the first to purchase food from Farmers direct to support local industry & with 29 sites this ensured tremendous savings that I diverted onto additional services.

[@starquant]

It's because the majority of residents are women, they feel they can do as they please. No one is going to stick up for an old woman. I heard this nonsense nearly 20 years ago and nothings changed.

[@xoJezzyBellyxo]

As a care worker in multiple homes, it's like this everywhere. Homes are willing to hire anyone no matter how much experience they have. Some girls I've worked with had no business being CNAs solely because of their attitude towards the elderly. There have been weeks I pulled doubles every day to be able to give my residents the proper care because nursing homes ARE SO understaffed. And the fact that most nurses you work with are so stuck up they think they are too good to help you put someone to bed or change a breif.

[@wendybelworthy]

Yes I agree. I was a registered nurse in a rest home years ago, and I was one of the genuine hands on ones - I would always help the care assistants with lifts and toileting etc - with dignity and respect! I had a colleague who worked opposite days to me, and she was a lazy one who preferred to sit down and have another cigarette to helping with the lovely residents. When I came on the afternoon shifts the girls used say thank God it was me! 😆

[@sherrykirtland1987]

I’m a nurse in a US nursing home. The staffing levels are horrible. I blame the Government and State. Their guidelines for staffing are ridiculous. Most of the time, I have 25 residents. Their medications are so many. Between pills, eye drops, major wound care treatments, breathing treatments, it’s too much for one nurse. Then we have to stop being a nurse and pass trays, feed residents, pick up trays. The numerous paperwork. I love to talk to residents about their lives, and sadly I do not have time. When the state comes in for inspections,we tell them that we are always short staffed, they have NEVER fined the homes or took action.

[@grandma460]

Please contact your state officials. I am going to do the same. As Nurses we must up our game and make these changes.

[@irdairda514]

I've worked as a personal care assistant, I only got 2 weeks training, I got no real medical training, just how to use the equipment.. Also, most of those I looked after took at least 30 minutes per person to care for them properly. Some need an hour. It's just not possible to give quality care in 6 minutes.

[@kakel536]

In Oregon during the 1980's you were required to work at least six months in a nursing home while in the Nursing Program at the College. I was sickened by what I saw during the short time I worked in a nursing home... I was even more sickened by the behavior of the CNAs (whom were under pressure to get the residents up, dressed, and out to the dining room in short order), whom would abruptly drag the residents out of bed to get them out to the dining room, even though they hadn't received anything more than a pad change, were still half asleep, and were shivering. I was chided, mocked, and reported on by the "clique" of CNAs because I insisted on giving the residents the care they needed. I attended not just to their physical needs, but also their grooming and emotional needs... All of which was nearly impossible to do because of the little time given. Most of the residents, mostly women, cared about being properly groomed, yet there was no time allowed to even wash their faces, let alone brush their hair. I arrived at 6:00 am and those in my care had to be out in the dining room by 6:30, even though breakfast wasn't served until 7:00. I always had the ladies out there just before 7:00, but I was still in trouble. More than once the director lectured me for "being too slow" and was told I needed to step it up. The other CNAs would get them out there no later than 6:30 to 6:40 and would then go outside to smoke and gossip while their uncared for residents sat and waited up to 30 minutes before breakfast was served. I left the care home after applying for and being offered the position as the manager of a private care home (where I also trained and performed RN delegated tasks). The families of the residents paid good money to have their moms and dads cared for in an upscale smaller facility, in which the residents had beautifully appointed private rooms, a large living/sitting room for family visits, and a large kitchen (where they were also welcome to come in and bake cookies and such) that opened to a large dining room/den, that opened to a large patio and attractive back yard. I worked as the manager there for the remainder of the two years I was in nursing school, before becoming an RN. What I learned about nursing homes is that there's often a clique, and that most care assistants are there because it's easy to get hired, and getting hired requires only a few months of training to get a certificate. I also learned that they're part of a club that has unspoken rules. If you go with the flow and don't cause problems, you're admitted to the club. The new gals who understood the "rules" and abided by them, did not get hassled. The older NAs (most were not certified) had been there a long time and had many years of experience... They were usually tough older gals, but were often kind, knew their stuff, and were sincere. They didn't have to be part of the clique and often were dismayed by the younger CNAs. Unfortunately, these ladies, and the younger male CNAs and Nursing Assistants, were few in number.

[@marythomas5358]

I have heard exactly the same from a registered nurse here in the UK that worked for a while in a very expensive private care home for the elderly. She was so disgusted with the inadequate, ruthless treatment she was expected and ordered to give the patients, she left. Same in hospitals here now, the care is substandard to the point of being dangerously inadequate. There is nothing the Staff nurses can do about it because Management decides everything from the office and are only interested in meeting Government targets and ticking their boxes. It's scandalous. They treat the doctors like beasts of burden too and treat them like slaves. I personally saw how the geriatric ward was run at my local hospital, the patients were left alone for hours on end, no one came when the buzzers went and there were many totally preventable falls and broken bones because there was never anyone on the ward.

[@tammyheart2323]

As a personal carer who works in aged care I understand the stress that is put on us. Imagine having only 3 people working on the floor having to care for 50 high care needs residents? Its hard enough when we have all 6 staff on the floor. Remember a lot of these residents can’t move at all. They can’t wash themselves, they can’t dress themselves, they can’t feed themselves, they can’t toilet themselves. The majority of us are there because we care about the elderly. What is BS is the government has no staff to resident ratios in place. Don’t blame the people who care. Blame the ones who don’t care.

[@AndrewDoe777]

I worked in "aged homes" in the USA for 6 years. There are challenges that the public doesn't understand. First - the staffing ratios are bad. Second - the owners and administrators prioritize profits, not quality. I honestly think that most of management are pathologically greedy. Third - a lot of residents can be emotionally and physically draining. IDK how it is in Australia, but in America, these types of facilities are dominated by people from lower-socio economic backgrounds (because the government has a legal obligation to care for them), and they can be aggressive and abusive. A lot of drug addicts, homeless people, and people who couldn't function in society end up in these types of facilities. These people often have severe personality deficits. The psychological environment is crazy stressful on most staff - it causes massive turnover and burnout. And as a result, the management will hire almost anyone, and there is a flow of uncaring, low-paid, overworked jerks that flow through a facility. And even patients that were "decent" people before they became infirm are often now facing their mortality, prisoners in their own bodies, and they often project their fears and anxiety surrounding their loss of independence onto staff. This adds more stress on care-givers. Lastly, families need to be held accountable. Families often feel guilty that they aren't caring for their aged relations, and will project frustration on staff. Even well-meaning families don't understand that these types of facilities can not deliver the care within a reasonable standard. The public needs to be honest with themselves, and accept part of the blame. If you care about your elderly family member so much, then YOU take them home and care for them. Stop blaming other people for your selfish desires to not spend time caring for an aged family member. It's the classic human foible of looking for other people to blame, instead of taking responsibility. Don't expect personal service from a stranger, or expect the government or some private company to treat your relative like royalty if you don't even want to care for them. That's silly.

[@AndrewDoe777]

@passinthru Thanks for taking the time to read my opinion, passinthru. And thanks even more for the intelligent response - I resonated with it! I agree with your sentiments on the decreased value of life (i.e. abortion, potential human euthanasia in the future, etc.). We kind of do have a system for letting people die (we call it hospice or palliative care in my area), but it's not quite a full euthanasia movement. Nonetheless, I think you are right. I think the fact is that human life doesn't have much general value on its own. I also think that if you keep following this line of thinking with a critical mind, that it inevitably leads you to a sort of existential dilemma of "if the world is essentially so uncaring/cruel, then why keep going?". I think it's natural and important to ask this question, and I think many peopl avoid thinking about this. Most would rather focus on being happy and enjoying what they can in their life. I understand why people avoid thinking about this stuff and take an approach of avoidance or willful ignorance. Afterall, these thoughts are very bleak! It could easily turn a person into a bitter and jaded cynic, but I think there's a solution. I think that solution is exactly what we are doing right now - connecting genuinely and openly with other human beings, especially through conversation. I think it's human connection that largely make the suffering worth it... There are also other, non-human involved things that make this uncaring life worth it, but I think that human connection is really the best and most sought after way of counteracting the dark things in life - such as the de facto worthlessness of a human life (outside a small circle of family/friends). So, what I'm saying is that our random connection is one example of an antidote to the chaos and tragedy of the human condition. Cheers :)

[@JaneDoe-ti9fr]

@@AndrewDoe777 Well Stated 👍

[@plainjane8920]

Well said Tammy, Thank you

[@BecSparky]

Aged care facilities are chronically understaffed. It's extremely stressful on staff and the residents.

[@tubbeys]

Very true but that isn't an excuse for neglect. They can make sure those residents have water and air on them. Or periodically do checks kn them to make sure they're ok. I'm a cna in a facility. I know how hard it is. But I also know the neglect is uncalled for.

[@patsypryor9850]

this guy is crazy, old people can't be rushed ,such as getting out of bed , and it has little to do with care giver skills. I hope that ceo and his parents land there and not the luxurious assisted living in the community.

[@kittysunshinebandit1235]

It takes very special people to take care of our elders.

[@peachion2]

KittySunshineBandit 123 Yes. But then they are overworked and underpaid. Even very special can be worked to exhaustion and quit. Fast food workers make more.

[@lucyterrier7905]

Shameful society has changed. The most innocent and precious, the elderly and children are cared by strangers. My parents are elderly and I will never put them in assistant care.

[@HealthyFitandSexy]

This is why I won't work in a nursing home. Its short-staffed, low pay and back-breaking. Its insanely difficult to properly care for the poor residents. I did one week as a CNA in a nursing home setting and that was enough for me.

[@samueljaramillo4221]

It’s a nightmare to think I could end up in a place like that. Those places are deplorable.

[@irenamagdalena6807]

Aged care should not be listed on stock exchange to make money. This should be explicitly forbidden!!!!!!

[@barriejenner9959]

STAFFING! STAFFING! STAFFING! Please don't say that there are staff that DON'T know what they are doing and that they DON'T know what to report! There are PLENTY of fabulous workers, that are simply getting 'burnt out' and 'frustrated' with their workload!! Their complaints fall on 'deaf ears' and you wonder WHY their 'frustration' is shown in your hidden cameras??? COME ON! SUPPORT THE FABULOUS STAFF YOU HAVE!!!

[@jenniferkrawchuck2733]

BarrieJenner omg thanks for this comment. I work in nursing home as a social worker.., we work so hard and so many of us get no thanks at all . Many of us do have a love of the job . I’m fortunate that our home isn’t government funded . We have a team of great ethical professional caregivers who get abused ourselves by family members and residents but we pick ourselves up and continue to provide the best care we can . It can be a thankless business. Some family members don’t even bother to ask us our name greet us or say hi hows your day ? Racial slurs I can’t tell you how many times I’ve heard hard workers called names I won’t repeat ... We have even slept at the facility for days during hurricanes and storms leaving the safety of our own families to look after our residents. There are so many others issues people don’t know about . It sounds like these government funded homes are really not providing these workers with what they but most importantly the residents need to have a good quality of life . But yes there are many people who are caring and hard working. If you haven’t fully worked in one it’s difficult to judge but people unfortunately do . Some of these videos are really sad though ... the whole system needs a change. The elderly are just as important as any other human . Thanks for your feedback

[@108padma]

I couldn't agree more (ex-carer sacked for injuring a resident while rushing and failure to report. Now seeking work in a different industry.)

[@barriejenner9959]

WHO has TIME to report??!!! My God, you hit the ground running and don't stop, until you drag yourself to your car at the end of your shift.

[@bradleyburdett5361]

Staffing staffing bull crap bull crap, in the US laziness is the main problem. And in Second is that the caregivers are in poor health

[@barriejenner9959]

I don't know what happens in the US.. All I know is what happens in Australia.

[@nr1785]

I’ve been a Aged Carer for nearly 20 years and I can tell you nothing has changed in all that time. The problem is with the Aged Care Home owners. They are 100% about money and profit. It’s evil, making money off of people’s souls, the most vulnerable. This entire problem would be solved if they employed a decent amount of Carers to look after them, but they refuse, it’s all about profit. I’m leaving Aged Care in nursing homes for this very reason, cannot stand seeing it anymore. I’ve done my best but do not want to be a part of this evil industry anymore. If you have an Aged relative, the reality is it is your duty to care for them. If you want them cared for the way they should be, you need to do this. Give up your job and care for them. Be thankful we live in a country where you will be paid a Carers pension if you are single, and if you are not, then for crying out loud you don’t need two incomes. Your Wife should give up her job to take care of your own relatives. This is the truth, you don’t want to hear it but it is.

[@Supercow-vb8sc]

The main thing is now of the NOK complaining! Sometimes I think Australia cares for the human right! In China, aged care with understaffing would be reported on the news straight away! I don’t really think the sons or daughters really love their mom, in their mind, they complain the worker as workers are easy to be bullied, but head office person have money which been treated as god!

[@lilromance95]

Sometimes you need help to lift a loved one . This happened to my mother .

[@Jo-Anne.Clarke]

My recommendation for CEO Sean Rooney is; work a few shifts! And let a couple of them be short-staffed... And since when do elderly "have lower nutritional needs". I call B.S.! The elderly have elderly nutritional needs. Like pregnant moms have nutritional needs and teenagers have nutritional needs. The elderly don't work like lumberjacks and are not going to eat a lumberjack's breakfast. If anything, the quality of the food being served needs to be very high and look and taste appetizing to compensate for a resident's diminished capacities and capabilities to feed themselves. If a resident is only eating a portion of their meal, it's all the more important to ensure that every bite they do take in, is packed with high quality nutrients. I'm curious to know when was the last time Mr. Rooney ate 'sops'? I must say one of my favourite scenes is a resident asking to get out of bed to go to the bathroom and 2 hours later being brought a glass of juice. Picture Sean Rooney driving a car with the gas gage reading empty, and being told at the petro station: "Your poor luck Buddy. Only air in the tires for you today". I appreciate each resident has varied and changing needs for personal hygiene. But a high-functioning, more independent resident requires more than 6 minutes to have their outfit for the day gathered and brought to them and assistance to get out of sleepwear and dressed into said outfit. .... I experienced the vast majority of Mr Rooney's responses as distressing.

[@akshuization]

I was working in a residential aged care run by Anglicare in Sydney.. it was a horrible experience..even I was abused there by other staffs for not feeding residents fast enough or showering them the way we are supposed to shower them and spending a lil time talking to dying resident who wanted me to hold her hands for a while and for using proper machine for manual handling and for asking for extra staff to attend agitated resident and for giving ice cream to residents after dinner who had asked for it and for not taking their trays from room even if they hadn't finished it because the cleaning lady wants to go home and for serving tea or coffee to every resident and have to deal with staff who are always irritated and angry and lazy to do their job and staff shortage and no proper management staff and many many more.. I just couldn't take it anymore.. i joined thinking I would get to actually care for aged people.. but it was nowhere near care.. it was just a job which had to be performed in a limited time frame and mark off their charts.. I just left and never want to go back..🙄😓

[@eyeswideopen7777]

Some one or staff is profiting off from the elderly

[@abbeynguyen5465]

watching this video makes me want to feel sick. 6 minutes for getting up, showering, putting on clothes and breakfast, that is ridiculous! even a 20 years old could not do that in 6 minutes let alone a 80 years old. I cant believe these people. I've been an AIN for 3 years now and will be getting my registration as an RN next month. Throughout the last 3 years, I've witnessed things beyond my imagination. it's awful the way our elderly are being treated. One of the stories that I will always remember is my time working as an agency AIN. I was sent to a place with the staffing ratio of 2 AINs and 1 EN per 30 patients. They gave me the trays to deliver to residents' room and said some patients need to be fed. I delivered 7 trays and was going to sit down and start feeding the residents. They told me straightaway that I am too slow and asked me to collect the trays. the residents were still eating their main meals, some didnt even get that far. They delivered tea and coffee with biscuits just before bed, ignored all the residents that could not feed themselves. I came home that night crying thinking about those poor people being mistreated. People are often left unattended or seating in their chairs for hours without any attention. We keep learning about pressure area care but there is a reason why most patients being admitted from nursing homes into hospitals almost always have pressure areas and broken skin. During my placement, one of the lady came in with a soaking wet pad and pressure sores on her bottom and heals at 2300 at night time. When we asked why the pad was wet, I could still remember her answer "no one changed my clothes or pad since 0600 in the morning". what a horrible way to treat people. some people do it just for the money. Old people have so much to teach and so much to offer. They've been through a lot and they deserve to have the care that they need. They only need a few minutes of your life. sometimes just being able to sit down and talk to someone makes such a difference

[@celticgypsy6067]

Abbey I worked in a Aged care hostel as a Carer in 1996 it was much more pleasant staff had the time to chat , help residents make a choice of clothing take them for outings. We even held fetes and cent sales with the residents involved and families.Even though we only got a small pay of not quite $19.00 hour we were all like family staff and residents and family. You see we were CARERS we only had the responsibility of bathing dressing and transfereing residents to meals and making beds. On seperate shifts we did cleaning or laundry. CARERS back then did not have the clinical responsibility of doing medication or wound care that was the RN or EEN. I'm very fond of those times even though I had small children at the time ,it didn't seem stressful because it was a AGED HOSTEL any resident whose health deteriorated they were tranfered to hospital or our higher care home elsewhere at that time. Sadly those times changed when we were all made to do Certificate 3 and become AIN and had the pressures of clinical care the place became more institutional as a nursing home and lost the home like enviroment. New buildings were built , the place got bigger more stress longer stays back from shifts our pay eventually went up to $ 22.00 hr . After working 20 years I retired due to my own health run down and I believe its way above legal scope for AIN's to be doing any form of medication or wound care. Back when I started our Award wages were under the AWU not under nursing at all. So Abbey years ago it was like you wished and it got ruined by greed and bureaucracy. Now theres to many Black cats in suits at the top taking the money .

[@celticgypsy6067]

Maybe that needs to be the answer like it is in the schooling system . For Eg: Kindy through to High School . Have entirely different areas for Health Stages Eg: Aged Care Hostels through to Intermediate care and Smaller Nursing homes ( but lots of them ) in separate locations. I think the answer is most of all is to keep nursing homes small but have them not on the same grounds. Because the Officials tend to sneak High care People into beds anywhere they can fit them.

[@abbeynguyen5465]

Lana Gaskell it is so sad and distressing for both the residents and staffs. I wish our health care system is better and focuses on the residents and patients rather than the money

[@jacquelinewale1231]

I’m a elderly care nurse in England, we have the same problems, it’s heartbreaking.

[@tubbeys]

KEEP YOUR LOVED ONES AT HOME! For as long as possible please keep them home. You won't regret it.

[@chera9704]

The CEO of the aged care facility saying "I don't know. I am not a clinician" when asked is 5 minutes enough time to get dressed, shower and have breakfast for a frail, older person. Come on! Are you kidding me?? I like to see him as someone middle age getting all those tasks done in 5 minutes. Stop deflecting and answer the damn question!

[@ingridakerblom7577]

They SHOULD know, how could you otherwise say anything about the staffing needed at every shift.. To know nothing. 0 about the workload & conditions for ANY ceo is not acceptable anywhere else, but somehow in the care field it is! 🤬😡

[@ruqaiyahkhan8145]

Reality is 5 mins is not enough, especially with a resident who has dementia or who can’t mobilise well. It’s takes 20-23 mins per resident.

[@barry5847]

Unfortunately he's not a ceo of an aged care facility he's the CEO of a body that oversees all aged care facility's in the country

[@DB-ml7bb]

Volunteers might be a great help in care centers. Just to sit and read to someone, or talk to them goes a long way.

[@hilaryadele662]

Good idea.

[@janineparadiso5552]

I agree... the Government should be supporting goodwill, understanding, expertise and skill by encouraging good staff, family and community members to join in in every Care home so that each person has the fun, health and inclusion which each person needs.

[@helenahayes6150]

Having worked as a carer in a aged care facility, we are run off our feet and exhausted by the end of our shift. We dont have the man power to get people like this out of bed. We just have time to get them fed, showered, toileted and dressed. We dont have time for anything else.

[@liammorris6239]

This is so true.. it is the system the company to blame for focusing on profits before humans. Staff are certainly the wrong target.

[@lynnnickstricks]

Was advised by staff that if a resident refuses to shower they can’t force them to take a shower. Nan would often smell as if she hadn’t bathed in 5 day’s. In continence pads are important, there should be no limit of how many can be used per day, as experienced staff and Family know incontinence pads help to prevent urinary tract infections which leads to confusion in dementia patients. This system needs fixing. I was appalled to hear the time frame for training. This is not adequate.

[@helenahayes6150]

@@liammorris6239 - yes. I was aching so badly after each shift from all the hard physical work and rushing about that all I could do was go home and lie down.

[@aileenegleton222]

Yes I still looking for a job. And be happy to do a paid job any offers

[@aileenegleton222]

I not really looking

[@NateTheNarrator]

Nursing homes are glorified prisons. I've promised my mother I'll take care of her until the end. I intend to keep that promise no matter what. I can't imagine putting the most important woman in my entire life in such a hellish dimension.

[@lisaclements70]

My husband is in a nursing home over a year now. I try to visit him as much as I can, I'm in ♿ wheelchair, the staff does try their best, but sometimes it's not enough. I've been in the nursing field for several years before my accident, which that day we were short staffed. My heart goes out to these dear residents in the nursing home but also with the staff who tries so hard, especially short staffed. I remember watching the Waltons, when families way back decades ago took care of the mom, dad, grandpa, grandma.... it's not like that anymore.🙏✝️😔

[@Gingerblaze]

Definitely a loss for younger generations as well not having their elder family close by.

[@tamelalutgen8010]

I can tell you from 28 years of experience this neglect n abuse does happen alot!..it doesnt matter what country or what facility it does happen alot!..staff is under paid !.The nursing assistants never get a raise. Mcdonalds workers get more pay than nursing home aides. Families need to step up and take care of their own!. Atleast they would know if their loved one is taken care of properly...Its all sad!

[@jenniferw1956]

This Sean Rooney guy is a wicked man. Nothing but denial and excuses from him. What a loathsome person. All these problems do exist. I'm retired ,worked in Longterm Care Facilities. I was a Registered Practical Nurse in Canada. There has to be more highly educated Personal Support Workers, aging population are living with multi complex care ,chronic diseases. Elderly people need staff/patient ratios. Quality of care would improve with more qualified health workers and increase in staffing. PSW's need longer ,detailed, comprehensive basic health training. Registered Staff under huge pressure also. Bottom line is more staffing, quality nutrition and overall Longterm Care Facilities must be held accountable for the care that they are to provide to our Aging Residents who live in said Facilities. All these people being interviewed are telling the truth about what is happening in LTCF's.

[@mijuajua4820]

To all of my fellow caregivers around the world, “thank you” from the bottom of my heart! ❤️🙌

[@AGirlHasNoName829]

..you're one of the good ones. God bless....

[@johanrahan3189]

Why did that poor blind womans family leave her in that home when they knew what was happening !!!

[@madelinehill7442]

In my experience from working in facilities like this, families usually can't move their parents/grandparents out as soon as they'd like because all of the other facilities are at max capacity, or they can't afford the monthly rent of other facilities. It's super sad :( There were plenty of times where I pulled family members aside to tell them how their loved ones were being treated overall, but more often than not they just can't get them out of there fast enough.

[@corinamaxim8254]

Exactly, bc they didn't care!

[@jenniebugs1]

At 74 I am being bombarded with literature for the aged, including marketing for a nice home to retire to. Here in the UK, the care situation is in crisis. Many carers are not really qualified, are foreigners who don't speak much English, and who cannot bond with the residents. Several horror stories are now coming out into the light. I get literature about my funeral arrangements, life insurance and everything points to my imminent demise and the burdens I will be leaving on my childrens' shoulders. Frankly, unless I have completely lost my mind I refuse to go into such a place - I would have to be dragged there kicking and screaming. Some care homes reek of urine - and people are placed in winged chairs in front of a blaring TV with no choice of program and they are treated like imbeciles. No way! If I become homeless or cant afford my flat, I think I would buy a tent and go live in a forest or something! Do you know what I think? Subliminally I believe that elderly people who are vulnerable are seen as a burden on society and are just watered and barely fed in the hopes they will hurry up and die. Perhaps the next step is a form of abortion that already exists where unwanted babies are killed off - maybe a law will also be passed one day, that anyone who has dementia or is over 75, should have enforced euthanasia. The elderly are not respected or wanted any more. Yet, we have years of memories and wisdom and treasures to pass on to the next generation. We are not just a pre-rotting carcass.

[@MTknitter22]

Follower JC Yes and NHS sneakily denies life-saving effective options for the aged. My in-laws suffered this - I KNOW.

[@jenniebugs1]

Charlotte Vale SHIT!

[@maryblooms4599]

Follower JC that is so sad. I am so lucky that both my parents (in their late 80s ) are both independent and relatively healthy. I took care of my late husband for 2 1/2 years as he was dying from cancer and I would do the same for my parents. I have worked in a nursing home, I would never let them live there.

[@Mary-cu6te]

I agree with you totally. I am fifty three years old and always loved being around children and the elderly. I would just at times , depending on where I was living show up and start chatting with nursing home residents. I use to be so timid and suffering from PTSD I never felt threatened by children or the elderly. I started volunteering briefly in a nursing home but it's clearly evident that some residents who have deep ties and influence in the community were given preferential treatment. I was, and have always been compassionate and super sensitive. I just couldn't handle it anymore, plus I was experiencing breakthrough seizures due in part to the stress of what I saw. Don't give up hope you never really know. Maybe a alternative solution will present itself to you. You are valuable . When I saw this I realized I wouldn't want this for my enemies. I called someone responsible for covering up me being sexual abused as a child and told her that I hoped she never had to go to a nursing home and I meant it.

[@jenniebugs1]

Mary Mary, your post really touched me on different levels. You are definitely a special and unique person. Being a sensitive person to others is gold, but it sometimes comes at a price. The motto “Do unto others as you would have done unto you” is paramount. Not easy! The effects of any abuse, especially as a child, can last a lifetime.

[@BTBSean0]

My father was at home with me, I would never put a family member in a home .......This is when Family is most Important ......R.I.P Dad I miss ya mate

[@dionneknapton7393]

This is heartbreaking,what i dont understand is her grandaughter knew how bad it was because her grandmother was telling her,so why didnt she remove her from the home,and try find somewhere else,i could never leave my grandmother in such dire depressing place.

[@raylouis7013]

Because there is a massive shortage of places

[@Healing_Decibels]

Granddaughter and her family have no shame

[@thanksmuch8547]

When the family's heart isn't in caring & loving for their own parents & grandparents, no amount of money will buy love & care. Love, care & laughter is good medicine too.

[@jeanadams1667]

I am 78 now, the age at which Neda died. At least she had a few months free of that place. I am quite fit, often caring for our 13 horses by myself, and loving it. Loving my life. But, time marches on. I sometimes wonder what life will be like, and how others will interact with me, should I become dependent on the care of others. To be so helpless and dependent is a sad situation.

[@tamiladeville7832]

Only God know 💝

[@raggletaggle8827]

OK, so as I write this - I'm a 25 year old. Even I cannot "Get up, showered, get dressed and eat breakfast in 6 minutes". What chance does an elderly person have to do all that?

[@toni4729]

I'm sixty seven now and living quite happily on my own but after watching shocking program I'm scared to death that I might finish up in a place like one of these homes screaming for help with no-one to hear me. It's hppened to me here when I've taken a fall and been unable to get to my feet but was able to reach the phone. Being ignored for hours would be hell on earth.

[@JS-wp4gs]

I could tell you all kinds of stories about working in a nursing home that would horrify you. I worked in several doing security and dementia ward security and saw everything from attempted rapes that the staff ignored, to dementia patients pulling sedated patients out of bed at 3am and being told not to intervene or stop them from doing so even after telling them that wasn't an instruction I could legally follow and making it clear that someone would likely get seriously injured or die from a fall as a result, to seeing staff ignore patients in wheelchairs being thrown out of wheelchairs onto the floor by patients and others having their walkers pulled out from under them while just standing there or walking past minding their own business. Those aren't the worst things I saw go on there either. In my experience very few staff members gave a damn at all. Hell during one week I had a few days of shifts in the same ward and one of the dementia patients was dying, in the 4 days I was there (12 hours a day I might add) I saw staff enter his room 3 times. He was delirious and screaming nearly the entire time, wasn't fed or kept an eye on at all from what I saw and was completely ignored by staff. I was the one who ended up going out of my way to keep an eye on him, keep the residents from harassing him in his room and made sure he had water. Those nursing homes were hell holes that I wouldn't put my worst enemy in

[@vikkibrown2023]

@JS-wp4gs~~Sadly, things like that and worse are happening everywhere~~Even where I come from~~I don't understand how it can't be stopped~~The whole world has gone mad~~So sad~~All we can do is pray for all of us~~Take care and stay safe~~😮‍💨😮‍💨😮‍💨💗💗💗🙏🙏🙏

[@sandrabonner1694]

Horrible place no matter how they dress it up. Warehousing elderly people. Shame on their children😢.

[@sandrabonner1694]

This report is revealing of the way our elderly are treated. Come Lord Jesus and rescue us from this hell.