Ace the Help Desk: Proven Strategies for Securing Your First IT Support Role

How do you get into IT? Are you interested in breaking into the exciting field of information technology? In this video, we'll discuss proven strategies for getting your foot in the door. From building a strong resume and cover letter to networking and interviewing, we'll cover all the key steps you need to take to secure your first IT support role. We'll also talk about the importance of developing your technical skills and honing your problem-solving abilities. Whether you're a recent graduate or looking to make a career change, this video will provide you with valuable insights and advice to help you succeed in the IT industry. So, if you're ready to take the next step in your IT career, be sure to watch this video and start building your skills today!
I.T. Career Coaching
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0:00 Intro
0:36 IT Certifications
4:34 Your Resume
5:31 Networking
7:18 Alternative paths
Hi, I am Christoph Puetz, and I am happy to have you here on KZbin. I hope you find my content valuable and it helps you with your career in information technology. I have been working in IT for almost 24 years now, and it has been quite a ride. I worked in almost any type of role you can think of in information technology. For the last few years, I have been focusing on I.T. management - building and managing teams across the world. If you are unsure how to progress with your career - either in how you can get into I.T. or where to take your existing I.T. career - please consider my I.T. Career Coaching services. I would love to help you as well with any career-related questions you may have.
Please connect and follow me on LinkedIn.
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[@RogersKaganda-zy4ms]

Yea am still new to IT and am still pursuing CompTIA certification and Network+

[@nageshkumar2256]

It's an amazing content. Your videos help us develop broad perception, Chris.

[@anthonydipizzio1623]

Absolutely love your channel and advice! Very relevant and helpful. 🙏🏼 was searching the channel for ITIL because I’m wondering if it’s a waste of money and time for most of us, but couldn’t find a video. Any suggestions or have you discussed this? Thanks!

[@johnczech7074]

Hey!! It's great seeing you! Hope you're doing well.

[@ITCareerGuide]

Thanks, John. I am well. Started a new job last year and that took a lot of my time. Lots of new content coming? How are you?

[@johnczech7074]

@@ITCareerGuide all is well

[@Shins703s]

Hello , I would like to ask a simple straight forward question please, Can you train(mentor) someone to get the 1st job in IT within 6 months time? Or is not possible in such short times? Thanks

[@jamescurry6077]

Thank you

[@MightyGandolf]

Great information but just feels a bit overkill to get all these certs just to land a helpdesk job that pays 15 an hr on average

[@gbroter]

I graduate from Full Sail with a bachelors degree in I.T. In 6 months. I am going to start studying for the CompTIA A+ certification, however in the mean time should I go ahead and apply for entry level help desk positions? My resume is very course work oriented.

[@ITCareerGuide]

Ok, hold on there. What exactly is your idea of what you want to do when in IT? With that type of degree in your pocket, what is your goal and expected outcome when acquiring the Comptia certification?

[@gbroter]

@@ITCareerGuide I think having the degree and certification will put my ahead of most of the applicants for an entry level help desk position. I want to start out at help desk, pick up essential skills and experience in the field, and eventually move into a systems administrator.

[@Darkslider3000]

Christoph i was wondering, I want to start as a help Desk and eventual move up to software developer is it possible to obtain that career without a college degree? I really would rather get on the job experience and self educae through certifications and courses online? Bases on your experience is that a viable option?

[@Darkslider3000]

I’m currently starting my transition from manufacturing technology into information technology I have no IT experience at all and I am currently enrolled in the Google IT Support professional online course

[@ITCareerGuide]

Yes, it is possible, but what is the reason to go help desk first? I would try to land an internship or build a portfolio and publish your projects on Github. Do some web development (low-level), but then build up a foundation and a good skill set.