ACT-IAC Customer Experience COI July 2024 on Omni-Channel and CX

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actiac

actiac

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ACT-IAC Customer Experience COI member meeting on July 24, 2024 on Omni-Channel and CX. Panelists included: Alan Burnstine (Amtrak), Sylvie K. Williams (Department of Labor) and David Lunsford (IRS). Moderated by Lee Becker (Medallia) and Janet Taylor (Microsoft).

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