Advanced Settings on Jabra Evolve2 65 Wireless Headset

[@aubah]

Why didn't you mention the delay issue described in the "PC audio" section? It is very important as it makes the headset almost incompatible with windows. Every audio will be played after 1 second, which means you will miss all your notifications form skype viber, whatever. That was the reason I returned my pair - I wanted to use it on windows.

[@HeadsetAdvisor]

Try leaving the headset turned on while you plan to use the headset and see if it fixes the issue.

[@aubah]

@@HeadsetAdvisor The thing I experienced was while the headset were on, I did not turn them off while testing. As I said, this limitation is described officially in the official jabra windows app, it is official and expected.

[@aubah]

@@HeadsetAdvisor you can see here the annoying flow demonstrated on Evolve2 85 to, it seems to be there for all evolve headset, which is a shame: kzbin.info/www/bejne/eWOkaH-GpJyZf8k

[@00webnet87]

this is bad! i suppose it is there to preserve battery life or something? how is it possible it can't be turned off?

[@NikolaiSiurdyna79]

I have experienced exactly the same issue with massive delays if there is a pause of only few seconds between any sounds. This is very disappointing! Using duolingo for example - language learning program is a big pain.

[@chuyuexiang4113]

Is there a way that I can turn off the fade-in function when I open a video of entering a meeting, always missed the first few seconds of sounds...

[@HeadsetAdvisor]

There will usually be a small delay and no way to control that unless you leave the headphones turned on.

[@elmo1728]

@@HeadsetAdvisor Could you please explain what do you mean by "Leaving them turned on" This issue happens while they are on and connected, if no sound is being played the LED on the dongle goes from teal to solid blue. And then whenever a sound is supposed to play again it'll take a second to switch back to teal and start actually playing the audio. It's very annoying as it goes to solid blue the very second sound stops, which means if on a video for example the person takes a couple break when speaking and there is no background music, you could very well miss a lot of seconds from whenever they picked backup again, and they add up very fast. It's frustrating to have to go back everytime there was a pause in audio coming through.

[@00webnet87]

You are 100% right Thierry Taylor. The Jabra team should come down to earth and address the issue.. my cheap 30 euro earphones didn't have this problem. I understand this "sleep" feature is there to preserve battery life but the user should be able to turn it on/off in Jabra Direct.

[@NikolaiSiurdyna79]

@@HeadsetAdvisor the headphones are turned on all the time and the issue is always there - it seems they go automatically to "sleep mode".

[@KarelMcIntosh]

Bought mine in March. Today, I plugged it into a Macbook Pro. For a few seconds, I heard someone else talking. Maybe it connected to someone else's device on my compound. Then, it just stopped. It is not turning on or taking charge. It is likely fried, since I saw other people mentioning the same issue on Reddit.

[@Ismaakou]

Is there a way to adjust the noisecanceling because I dont want people to hear that my childeren are at home with me ;)

[@HeadsetAdvisor]

Unfortunately there’s no further way to adjust the noise canceling, if it doesn’t do enough we’d recommend asking Krisp.ai

[@JBoomerangM2008]

great! I was looking for the sidetone setting and had no idea what to call it. thanks!

[@dankelly]

Yes!! This is a highly important feature. Right out of the box the "sidetone" (I'd call it "monitor") volume is waaay too loud.

[@ninabongiovanni8206]

Desperately need help. My new Jabra 65 keeps answering incoming calls on ring central while I'm on another call. The current call goes on hold and the second call comes in without warning or permission. Help please if you can.

[@HeadsetAdvisor]

Hi Nina, are you connecting to RingCentral on the computer or a desk phone?

[@anilbhatiajaipur]

I am not able to repair my headset with Link adapter. I followed the right steps using Jabra application but some how its not working. can u pls help me ?

[@HeadsetAdvisor]

Hi Anil, to confirm did you put the headset into pairing mode as well?

[@CandyLopez-r1c]

Everyone says sounds like I have them on speaker how would I change that setting

[@HeadsetAdvisor]

Hi Candy, make sure your microphone is defaulted to your Jabra headset. Also, if you have a setting called "intel smart sound", disable this. Go to your start menu > device manager > sound and video game controllers > look for "intel smart sound" and disable.

[@darthwhit]

I found your video while trying to fix a, "Feature." The Audio protection here is horrible. I understand what they are trying to do but either make it better or let me disable it. Every time a training or zoom session has a gap in audio for three or so seconds, it mutes the audio and slowly raises the volume back to normal as it detects audio again. This leads me to miss the first part of what's being said after every time someone has taken a pause. I really wish companies would stop treating users like idiots. I feel comfortable being responsible for my own hearing. At least let me turn this, "Feature" off.

[@HeadsetAdvisor]

That's a good point, Whit. I hope they allow that in the future!

[@Painostaja]

@@HeadsetAdvisor They won't and you know it. These headphones are just trash

[@BrianSanchez-o7w]

does our jabra evolve2 65 have noise cancellation? if it does how can we activate noise cancellation?

[@HeadsetAdvisor]

If you’re referring to the microphone, the noise cancellation is built in and can’t be turned on or off

[@idokrausdadon2733]

hello there, do you know if there is a way to costimize the status light of my headphones to any color I want? thx

[@HeadsetAdvisor]

Unfortunately not, it only allows for red

[@idokrausdadon2733]

@@HeadsetAdvisor thank you for answering, i was asking the question because i saw that when i turn the headphones on they make a green color and when i try to connect them to a new device they make a purple color.

[@krzysztof3921]

Hi, is there any way to change the ear cushions to another, more light/open ones? My ear is getting hot after few minutes talk... :-(

[@HeadsetAdvisor]

Unfortunatley not. Try wearing them as long as you can until your ears get hot, take them off for about 20-30 minutes, then put them back on. There's a break in period with a new headset like a new pair of glasses, so repeat this for about 1-2 weeks and see if it improves.

[@Blackoutttt]

I have so many issues with this headset I need help using it right lol

[@Blackoutttt]

The app doesn’t ever move forward from the screen to pair the headset to the phone smh

[@HeadsetAdvisor]

Can you try uninstalling Jabra Direct, restarting computer and reinstalling

[@myrulzmyrulz]

Hi. My jabra evolve2 65 gives robotic voice when used witb dongle and laptop. It works fine with mobile sirect connect. Please advise

[@HeadsetAdvisor]

Check to see if you have a setting called "intel smart sound technology" of any kind and disable them. kzbin.info/www/bejne/hWmlh6Numq15lc0si=q1tbSFhY1kZpUPPR

[@olebrommm]

can you turn up the volume of the ringtone on the headset? its a bit low.

[@HeadsetAdvisor]

Not that we're aware of

[@fellzer]

I'm surprised how band the audio quality is on this mic. Even after full charge, boom arm all the way down, drivers updated, system restarted, with and without the included bluetooth adapter, I am limited to "Tape recorder" quality. Muffled and quiet. My $30 headset from 2012 blows this out of the water. So sad...

[@HeadsetAdvisor]

Sorry to hear your experience. Have you gone through a warranty replacement as of yet? This isn't a common experience with this headset.

[@fellzer]

@@HeadsetAdvisor not yet... I have other working headsets so this isn't front of mind.

[@UnknownRBX1]

how do i connect the headset?

[@HeadsetAdvisor]

To which device? It includes a USB adapter to the computer or you can connect via Bluetooth to your mobile phone

[@stuarthepburn6508]

I've been going mad over the past week - My headset was unusable after an update, I couldn't hear anything - for some reason the last update set the Tone Setting to cut out bass

[@lkrfn5283]

I found your channel whilst looking for a solution for my issue. I have a wireless Bluetooth headset that connects via Bluetooth to my voip phone. Is there a busy light indicator that will work with my Bluetooth headset and voip phone?

[@HeadsetAdvisor]

What's the make and model of your current headset? We can check to see if there's a solution.

[@ankurtandon9965]

Hi, I have bought Jabra Evolve2 65 Teams variant. The issue i am facing is when i plug in the dongle into my PC, it automatically turns red even though there is no ongoing call. This prevents me to hear anything on my mobile device until i disconnect from PC or remove dongle. Please help.

[@HeadsetAdvisor]

Hi Ankur, try unpairing the headset from your cell phone, unplug the Dongle, restart your computer then re-pair the headset back to your phone and computer. Let us know if that helps.

[@ankurtandon9965]

@@HeadsetAdvisor I tried the steps you mentioned but unfortunately its not helping. The issue is still the same that as soon as link 380 is plugged in it turns red even though no ongoing call.

[@0verdriver]

​@@ankurtandon9965 Have you solved this? I've got the same problem. Strangely enough it came after I chanced my laptop. With my old laptop all ok. When not in a call I can turn it from red to blue by opening Sound settings -> Device properties. No adjustment needed, just open. But as soon as I try to listen something eg Spotify, it turns red again and sound is shitty 'cause softphone optimation. So I open Device properties again and it's allright as long as I listen uninterrupted. This is quite unconvenient and frustrating.

[@ankurtandon9965]

@@0verdriver i am living with this now. I manually unplug the dongle when i get stuck. It works fine on my personal laptop but on my work machine it still behaves the same. There is some thread that runs in the background on my work machine which makes it behave in this way. Once it turns red and i go to the program manager and kill one thread it turns again violet/blue.

[@tealtadpole9135]

Does the “Tone Setting” configuration affect the mic sound tone or the speaker sound tone? Great review btw!

[@HeadsetAdvisor]

It will only adjust your speakers and not your microphone. Thank you for the feedback!

[@tealtadpole9135]

Thank you!

[@cordock85]

Answering a call from the headset doesn't work for me. My work use Avaya and CC Advisor. I'm guessing it's not compatible with certain software?

[@HeadsetAdvisor]

Yes, it won't be compatible with all software with this feature. It should work with Avaya though. Do you have the headset connected with the USB Dongle with Jabra Direct downloaded?

[@jameshoppo7202]

My Jabra Direct only shows the Link dongle on the device screen, and not my Jabra Evolve2 65. So I cannot customise the headset settings. Has anyone had this issue and know how to get the headset showing on the device screen also?

[@HeadsetAdvisor]

Hmm James have you tried connecting the headset directly to the computer? Also unpairing from the dongle bank re-pairing may help.

[@adinahirschmann3112]

Very recently, the volume level has become too low, even at the loudest setting on my phone. Using the buttons on the headset used to go louder, but no longer does. What can I do to remedy this? I can barely hear my conductors when livestreaming rehearsals. Zoom is not as severely affected, but has suffered some.

[@HeadsetAdvisor]

Hi Adina, have you updated the headset within the Jabra Direct, unplugged the USB cable, restarted your computer and tried a different USB port?

[@padhyemihir]

@@HeadsetAdvisor Hi Adina. Is your problem resolved? I am facing similar issue.

[@NikolaiSiurdyna79]

There is apparently internal auto volume function which so far I couldn't figure out how to turn it off!!!

[@pmoworld2024]

2:15 This is supposed to work with Microsoft Teams but I can't mute my line and the trick your showing us, hangs up while using Microsoft Teams

[@HeadsetAdvisor]

Do you have Jabra Direct downloaded?

[@Evysanders]

Can you change the mic to the left side?

[@HeadsetAdvisor]

Unfortunately you can't.

[@DXNAST]

Hey, which one of the audio protection features is the best, if I don't want the volume to go down or go down the least amount?

[@HeadsetAdvisor]

Many of the newer headets like Jabra will have this hearing protection built in, but a popular model we see clients going with is here headsetadvisor.com/products/orosound-tilde-pro-premium-bluetooth-headset-with-anc-and-excellent-noise-cancelling-microphone

[@DXNAST]

@@HeadsetAdvisor Well, my friend has the Evolve2 65 with the Jabra Link 380. But he plays games and as soon as his microphone is in use. His game sound becomes a lower volume. Do you know any way to fix this?

[@nicolasvega5626]

The fact you cannot turn the audio protection feature off completely makes this otherwise pretty neat headset unusable for me. Music listening experience ruined...

[@mihac1377]

Recently I bought a Jabra Evolve2 65 wireless-mono. The problem is that after changing my work laptop with a Dell and installing Cisco Jabber I can no longer use the feature with the boom arm to answer calls. I checked the settings both Jabra Direct and Cisco Jabber everything looks ok, but still I can't answer anymore using the boom arm. Any thoughts or advices on how to solve this?? Thanks !

[@HeadsetAdvisor]

Are you pairing the headset to the computer via Bluetooth, or are you connecting the USB Link adapter that comes included with the headset to your computer?

[@mihac1377]

@@HeadsetAdvisor using the USB link adapter that came with the headset. I must specify that with my old laptop, a Lenovo Thinkpad it worked as soon as I connected the USB Link adapter and started the headset. I checked the Cisco Jabber version, is the same. Thank you so much for making time to respond!

[@mihac1377]

Do You have any advice on how can I resolve the problem?

[@HeadsetAdvisor]

@@mihac1377 Within Jabra Direct have you set the preferred softphone to Cisco Jabber? Also, doing a full reset in Jabra Direct may help too

[@mihac1377]

@@HeadsetAdvisor done that already, the thing that I can't change even if the Softphone is Cisco Jabber, is the first view in Direct Jaber when You go on jabra Evolve2 65 , down in the right corner You can see Softphones and under it has Cisco Jabber Not ready and Microsoft Teams Ready. In settings preferred Softphone is Cisco Jabber. Can I try anything else? I don't understand why with my old laptop it worked and now IT does not :(

[@zbabyg6998]

How the heck do I disable instant playback without the app? It plays my voice into the headset ever so softly and I hate it so much 😂 my work doesn't allow me to download software

[@lizalove91]

SAME!!! Someone please tell me. There’s no way I can download this software on a work pc! It also amplifies your own background noise to yourself

[@ruejacobcabauatan9254]

how would you know if battery on my evolve 2 65 is fully charged?

[@HeadsetAdvisor]

If you have the app on your mobile phone or computer it will show battery charge.

[@freddabom]

thanks for the vid! Just to confirm there is no active noise cancelling feature with the Jabra evolve 2 - sometimes people seem to think it is noisy when I work from the same cafe & sometimes they say there is no noise at all - is there anything I can do to help mitigate this or does this function not work for this specific device? Thanks

[@HeadsetAdvisor]

Hi Freddie, the best thing you can do is add noise canceling software here krisp.ai/?ref=headsetadvisor

[@EricMalette]

Turn off the sidetone if you haven't already

[@sg_alexx]

Hi thanks for the video. I get volume issues (goes down) when changing from Spotify to google chrome and back. Any idea if this is part of the sound protection? Basically I turn up volume on music software, then switch to outlook or something else and it goes down a noticeable amount.

[@HeadsetAdvisor]

Hi Mark, yes this seems like the sound protection feature. I don’t believe you can turn that on or off in the app.

[@padhyemihir]

Hi. Nice video. While listening to music from laptop / mobile I need to keep the volume very high (90%+) in order to hear good sound. Is this normal or can I change any settings somewhere?

[@HeadsetAdvisor]

Hi Mihir, everyones hearing is different so it may be the right setting for you to have it at. There's no additional setting to adjust I can think of.

[@padhyemihir]

@@HeadsetAdvisor Thanks. I have a wired Jabra headset and ear buds which all seem to perform perfectly at say 75% of volume. Its only problem with this headset. I had bought it from website last month.

[@SyvannaHart]

is there any way to deactivate the passive noise cancelling feature?

[@A_T_28]

Do this headset have active noise cancellation to avoid background noise?

[@HeadsetAdvisor]

This model doesn't have active noise cancellation. Give the Orosound Tilde Pro or Jabra Evolve2 55 a look.

[@A_T_28]

@@HeadsetAdvisor how is about Jabra evolve 65 SE

[@HeadsetAdvisor]

@@A_T_28 No ANC for this one either.

[@A_T_28]

@@HeadsetAdvisor Thank you, i have lot of background noise at my place and I am working from home. So as advised i will go with evolve 2 55. Thank you again for your advice

[@A_T_28]

@@HeadsetAdvisor Jabra evolve2 75 vs Jabra evolve2 55 which is best in ANC category.

[@DeMoeJoe]

I've searched using so many word combos and have yet to find a video in how to get the Jabre Evolve to stop slipping off with almost every move? Is that possible? Can the band be heated and squeezed together? Would you do a video?

[@HeadsetAdvisor]

This isn't an uncommon subject. Head sizes and shapes vary a lot, and that makes it difficult for any headset to be universally stable, and fit everyone well. With that in mind, here's a tip you might try, but I caution you to exercise care when doing this as you don't want to break your headset. You indicated that the headset is slipping. This tells me that it's too loose on your head. If you grasp the headband just a little bit above the ear speaker area on both sides, and then bring them towards each other, applying some semi-firm, but steady pressure to the headband, you're working to tighten it. If you do this once, twice, maybe even a third time, you'll end up with a more firm, tightened headband that will likely no longer slip off your head. But again, excercise some care when doing this. I've used this process for countless headsets when faced with this issue, and it fixes it in nearly all cases. Hope this helps, and good luck!

[@newrafah]

How do I get to the Equalizer?

[@karpplays1994]

Is there an option to disable the audo protection?

[@HeadsetAdvisor]

If there's no way in the Jabra Direct software, unfortunately there would be no o ther way to disable this specific feature.

[@mandocool]

Been considering this headset

[@HeadsetAdvisor]

Give it a good try :) thanks for watching!

[@brankostojsavljevic2929]

Real shame about the 3%....So I've subscribed. Recently I purchased a Jabra evolve2 65 mono to work with a poly vvx250 (No built-in BlueTooth). Luckily the Jabra came with a USB dongle that connects to the Poly unit. However, I can't get the boom to accept the call. I've been searching forums high and low to find any information to help me.

[@HeadsetAdvisor]

Hi Branko, unfortunately the boom feature won't work when connecting to a desk phone. This will be when you use the headset on a computer softphone with Jabra Direct downloaded.

[@boysindahooddeutschrapking1113]

Hello im from Germany. I really liked your video thx! I have one question: When im hearing music for example, it sounds pretty good. But when im hearing music and going on discord or teamspeak to speak with someone the Headset makes the music so much worse. I dont fucking get it, how can i change this.

[@lizalove91]

Yeah it amplifies background noise including your own voice and I hate it. I forgot what this setting is called but idk why headphones do this

[@boysindahooddeutschrapking1113]

@@lizalove91 pleassee find out the setting i need to know it

[@lizalove91]

@@boysindahooddeutschrapking1113 lol me too!!! I think I’m gonna give these headphones to my husband because I hate it

[@jacq5078]

@@lizalove91 hi, have u figured out how to lessen that background sound?

[@lizalove91]

@@jacq5078 nope. I ended up giving this to my husband and got the plantronics headset. There’s some settings you can download on your laptop but I use it for work and can’t download anything without an admin pw so it’s not worth it

[@thluntan891]

Very good and informative

[@HeadsetAdvisor]

Thank you 🙏

[@alvinzhao9901]

Don't buy. Too many compatible issues with window 10 including suddenly increasing volume to maximum, sound quality significantly dropping when the microphone is enabled, motion detection working weirdly so it stops the music randomly, volume too low in general.

[@HeadsetAdvisor]

Hi Alvin, your experience doesn't sound normal. Have you gone through any troubleshooting by chance?

[@Krawurxus]

​@@HeadsetAdvisor Actually, that experience sounds completely in line with mine. I already looked up tons of threads in various online forums where others were complaining about the exact same issues. An entirely feature-free low-range Bluetooth gaming headset would mostly do a better job. The only reason I used the Evolve2 at all is because it was free for me and the noise cancelling is good but otherwise it's a buggy mess, bloated by supposed "features" that can't be deactivated and only serve to make it worse than anything a quarter its' price. Forgive the rant but this thing has made my work an absolute misery for 6 months.

[@00webnet87]

@@Krawurxus the worst thing is that whenever there is a short interval without sound in a video/call etc. you lose 1 second of audio content. BY DESIGN. I don't know what they were thinking when they decided battery life was more important than user experience.

[@NikolaiSiurdyna79]

exactly the same on my side!

[@philiptulloch4328]

Same

[@city-dweller]

again: video is about "Jabra Evolve2 65", not "Jabra Evolve 65"!

[@HeadsetAdvisor]

Thank you!

[@AA-zy2cc]

This headset is far from any kind of noise cancelling or what so ever. i can literally hear myself when i say hallo through the microphone of my college which sits 7 meters of me away !! I changed the wireless range of the jabra link 380 to ''very low '' for very low interfering. We have both same headset namely

[@HeadsetAdvisor]

Thanks for sharing your thoughts! Let us know if you have any other feedback or video ideas you want us to create in the future.

[@alitz]

same here. i bought it because i thought it would not record ambient noise.

[@jacq5078]

Correct instead of minimizing background noise, it picks up clearly lol i hate it.

[@lovol2]

Agreed, this is the WORST HEADSET I've ever had for picking up background noise, even I can't head the sounds, but the mic picks it up and then feeds it into my ears, it's crazy sensitive.

[@lizalove91]

Ok it’s honestly crap that you have to download a software to do this because 98% of people are using this with work PCs and you cannot download software or make any changes without an IT administrator password. I need to turn off that horrible noise cancelling thing that reflects your voice back to you and plays background noise in your house. I hate it

[@HeadsetAdvisor]

Hi Eliza, we hear you. The good news is if you have a personal computer, you can download the Jabra Direct software, adjust the settings you want like sidetone to turn off hearing your voice back to you. Once the settings are saved, bring the headset back to your work computer and that should help :)

[@lizalove91]

@@HeadsetAdvisor good tip thank you!!

[@HeadsetAdvisor]

@@lizalove91 You’re welcome :)

[@hirodash2112]

My employer's work laptop blocks these types of software from being downloaded/installed. Is it possible to install Jabra Direct on my personal computer, adjust the settings there and then use the headset and dongle on my employer's laptop? In other words, are these settings stored on the computer or in the headset itself?

[@HeadsetAdvisor]

Yes, that would be the work around.

[@NikolaiSiurdyna79]

Short real life experience summary: Due to so many issues, consider any other headphones.

[@HeadsetAdvisor]

What happened?

Am I only one who is not really impressed by sidetone? :O :D

[@JorgeGonzalez-xv9xw]

is there a way to turn up the mic noise canceling level?

[@HeadsetAdvisor]

There's no way to adjust the mic noise cancellation.