Airbnb's BEST 5 Design Lessons | 11 Star Experience Framework

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In today's video, I'm breaking down the core principles of the 11 Star Experience Framework that AirBnB uses to treat their customers. This has helped them catapult them from a small air mattress rental company to a multi-billion dollar business.
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#airbnb #uxdesign #userexperience
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About Rohan
Rohan, with 9 years of experience in UX Design, enables brands to tap into promising opportunities, helps them scale-up, and warns them about potential red flags when his intuition asks him to do so. When not building products, you can find him mentoring aspiring designers.
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