How Airbnb designs for trust | Joe Gebbia

Joe Gebbia, the co-founder of Airbnb, bet his whole company on the belief that people can trust each other enough to stay in one another's homes. How did he overcome the stranger-danger bias? Through good design. Now, 123 million hosted nights (and counting) later, Gebbia sets out his dream for a culture of sharing in which design helps foster community and connection instead of isolation and separation.
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[@gustavoaguirre9296]

Soy el único que vino corriendo a ver el video después de escuchar la historia en perros de la calle? es increíble!!!

[@50guita]

No sos el único, yo también en cuanto pude lo vine a ver ! Jaja

[@networkingcafe]

Aquí estoy!

[@mancir25desposito62]

Jajaja. Yo también!

[@sylviamar2269]

Yo tb!!! Y tb busque connectus medical! Es increible

[@juanrodriguez-sv8he]

Yo tb

[@emoreno448]

"Turning fear into fun is the gift of creativity."

[@elizabethferris3211]

Or it's a mass manipulation of Orwellian proportions...

[@--_V_--]

Such a nothing statement.

[@shrikanspeaks7631]

@@--_V_-- you don't understand

[@designwithkm]

This can be a life-changing quote.

[@lucasschleppi4682]

I'm almost crying for the Casciari's story in Perros de la calle. It's just incredible

[@hugosegnini8613]

Gordo genio

[@TheRigaflo1992]

Vengo de la narración de la historia de Hernán Casciari: "Lo que le pasó al hombre que me salvó la vida". Joe Gebbia cuenta su caso a partir del minuto 11:04

[@hugosegnini8613]

Ese gordo es un genio

[@pilarpedrosa]

Yo tambien vine a buscar la conferencia por la historia de Casciari.

[@alffredo9941]

Traduzcan

[@patagonia4ever]

@@alffredo9941 apreta los 3 puntos verticales en la parte superior derecha. Luego elegí la opción subtítulos y finalmente selecciona español.

[@AA-ks4nq]

Ricardo Gabriel Flores Sarmiento genio

[@zeratul771]

Turning fear into fun seems great to me. Getting out of the box and breaking stigmas can give you the opportunity to see things that others do not see.

[@crzsxychilngal9895]

13:42/16:00 "What if homes were designed to be shared from the ground up? What if cities embraced a culture of sharing? I see a future of shared cities that bring us community and connection instead of isolation and separation." When we think about it, 100-200 years ago, this was was villages and communities originally were built from. People knew everyone, people knew their children, you actually knew your neighbor. With covid, we are more separated than ever from those just around the corner. Airbnb provides you a trusted way to meet new interesting people around the world. I love this.

[@arelycastor6265]

Yo también busqué esta charla TED por Casciari !

[@sylviamar2269]

I know the story from Uruguay. It amazes me everytime I hear it

[@andy4an]

I've had TONS of great AB&B experiences. I love how you can go to another city to see friends, and then when they find out how nice your digs are, they want to hang out at your place rather than you going to theirs! You won't save much money, but HOLY SCHNIKIES the quality and home-iness is so much better!

[@andy4an]

"digs" is slang for your house. when the hotels in an area are charging $100 a night, you might not be able to find nice AB&B for significantly less that that. It is still worth it because hotels are not very restful places, and having a home to yourself is really chill and fun. Often, the savings comes when you have a LOT of people. For instance, if you've got like 6 people, that could be 2 or more hotel rooms, but you might be able to find a house that can handle that for the same cost as one hotel room.

[@andy4an]

***** MOST of the AB&Bs that I've stayed at have been MORE anonymous than hotels. At a hotel, you need to check-in at the desk to get your key. Lots of AB&Bs they give you the code to the lower floor apartment, and you never see them at all.

[@andy4an]

***** The fact remains that it is less standard than a hotel. Some of them may be more relational, but I'm an introvert, and I don't seek out any more attention than is absolutely required of the host. If a hotel works for you, then fine. AB&B certainly isn't for everyone.

[@rickrenart8279]

I'm here for the writer and storyteller Hernan Casciari!!

[@hugosegnini8613]

Genius

[@pilarpedrosa]

Me too!

[@exibero]

Min 7:39 "It turns out a well designed reputation system is key for building trust" Min 15:06 "You can take the components of trust, and you can design for that"

[@emitula10]

Casciari 🇦🇷👍🏽

[@alfaeomega5597]

hoy lo escuche en perros de la calle y conto este incidente y pude encontrar la charla ted

[@upsidedownChad]

This is truly remarkable and inspiring. Thks Joe for enabling such wonderful experiences throughout the world.

[@asia-focus]

Turning fear into fun is the heart of creativity

[@moritzschroder]

just came here from the interview with Tim Ferriss. joe is such a fantastic storyteller! i have a lot to learn for my own startup endeavours...

[@NinjaNuggets21]

Inspiring. Im working my own shared economy concept at the moment. This really helped.

[@miguelo6946]

Esta muy buena la historia de Joe cuando estuvo en el Uruguay,para conocer al anfrition ,Javier Artigas,

[@lahiruparanavithana35]

Truly remarkable and inspiring..

[@deepikameena]

Turning fear into fun is the gift of creativity ❤❤

[@MrMongo321]

There is a certain amount of truth and fact in the "stranger - danger" concept. While actual bad incidents do occur and may be in the minority of cases; it only takes one to ruin or even forfeit your life!

[@MichialMcGuire]

you better believe it... EVIL INCORPORATED facebook.com/airbnb.warning.depraved.evil/

[@GragonV]

Great line. Especially when it comes to your beloved family members' lives, this does concern me. A lot

[@natdiv9]

Thanks to you! M. Joe Gebbia.

[@MarioTomicOfficial]

Love AirBNB, used it in over 30 countries all around the world!

[@makehumanitygreatagain8128]

+Mario Tomic AirBnB does business in illegal settlements in the west bank (Palestine). I'll never use them. You shouldn't either.

[@Tenuki2]

+J Black I, for one, do care.

[@alwaysuseless]

+J Black Do you enjoy being mean? I'd actually like to hear about his experiences.

[@hannieei]

Airbnb is terrible. Go watch the video "Airbnb - zondag met lubach" and turn the English subtitles on. Please do it.

[@francescotabanelli5461]

airbnb is devastating all the cities of the world, forcing thousands of people to sleep on the streets, due the rents increases caused by Airbnb.

[@naincyvishwakarma6849]

Wonderful idea comes from ground level observation

[@veganchaatparty]

Superb!! Thanks...

[@samuelspencer5047]

excellent content, thank you for sharing this content.

[@ChrisAK360]

I love TED talks

[@MaleahsDiary]

I Love Listening To This Guy!

[@krishnamuthiyal]

In India 100 years before house were built with platform with roof at the entrance to accommodate travelers for free. recently it was gone and came back as Airbnb with cost.

[@UGinTV]

Thank you so much for Airbnb, you've left a mark in the world

[@TomSistermans]

A negative mark that is, Airbnb has destroyed cities.

[@emmanguyen3808]

My most favorite startup

[@ramprire]

Anonymity basically equates to non-trust, so that whole bit with reputation is definitely true.

[@daniellandin4295]

hoy a la amañana subi al subte y me puse a escuchar el podcast de perros de la calle donde estaba Hernan casciani, dos horas despues de escuchar emocionado ese relato estoy aca buscando la parte donde hace referencia a el... no es que desconfie , es que no lo puedo creer al nivel que llego esta historia y como me cambio la mañana aburrida que tenia.

[@poppyfreak]

Airbnb is basically Couchsurfing (started in 2003) with financial benefits. I use both of them, though, depending on my trip.

[@alwaysuseless]

+poppyfreak Couchsurfing has no financial benefits?

[@AJ5]

+alwaysuseless it should be free. But now it's socially accepted that you should bring a gift to the host. Also, most hosts will expect that you spend time with them or like go out together. Time is money, soo .. xD

[@alwaysuseless]

AJ Smith Interesting. I agree time is money, especially if your time is limited. I'm a friendly guy, but not rampantly extroverted. I wouldn't be interested in opening up my home to strangers purely for the sake of meeting travelers. (Maybe I should rethink this. I've crossed paths with tourists I'd have loved to get to know better.) I can see how some people in some countries might want to practice their English, for example. I wouldn't mind practicing my German, Spanish, or French. ;-)

[@houseofmariepr3012]

A very good and laudable option to business trips and for family vacation,Spending budget

[@yellowdough2001]

turn fear to fun .. nice Joe!

[@legham21]

Airbnb is awesome stayed with a famous person last week! And the were super nice!

[@jaydupree418]

Superb

[@mabelmadera7088]

escuche lo que contó Hernan en Perros de la Calle y vine a conocer a Joe Gebbia.

[@julianapalaciovarona4641]

i have used the app allready 4 times in diferents countrys, allways something new to discover

[@ZorenA65]

What are thooooose

[@SleepingBooty]

lmao. got'em

[@niara9700]

+ZorenA65 Didn't expect that

[@greenone41]

Anyone has a link to those shoes?

[@srimansrini]

Joe Gebbia's idea is wonderful. Already, in India, this tradition of 'sharing our home" is very much prevalent. That's why we say "Athithi Devo Bhava' ( Guest is God). It's really a fantastic feeling on one side and on the other hand, you can drastically cut down your bills. It's certainly a win-win deal for the giver and taker. Highly recommended for all.

[@eleonoragv]

Somos varios los que vinimos a escuchar la charla TEX. Luego de Perros de la calle.

[@L4wr3nc3810]

good ted talk

[@gururulez2009]

Adding cleaning fees and bunch of other charges at the checkout is all the trust I need 😊

[@MaritaAbraham]

cried.

[@diet_godess-YOYO]

Part 1. 0:30 2:08 3:04 4:46 // Part 2. 7:38

[@villagraned777]

¿Alguien más desde el Diplomado Neurociencia Gestión del Talento Humano? Muy bueno!!! muchos slaudos

[@jonatanayala1449]

Hernan Casciari es un GENIO

[@aertybhujm1]

I have finished watching this video completely. (我看完這部影片了) I am a Taiwanese who cares about the global affairs. (我是一個關心全球事務的台灣人) And, sadly, most of my fellow Taiwanese don't really care about the world. (但是，很不幸地，我大部分的台灣同胞不那麼在意世界。) Hopefully Taiwan can become increasingly globally-aware and globally-competitive. (希望台灣可以越來越有全球意識與全球競爭力。) God bless Taiwan. (天佑台灣。)

[@matiascuello1320]

Hernan sos un genio 🇺🇾🇺🇾🇺🇾

[@MrAlejandroII]

11:11 what Happens in Uruguay doesn't stay in Uruguay. It will be trascendental for sure!!! 💪❤️🇺🇾 Please everybody be safe and healthy on those difficult moments and Stay at home!!! 💪💪

[@anonfivethousand6721]

so how was he "almost kidnapped"???

[@JayeOFarrell]

I like him for just sponsoring Manor F1 last year!

[@ivanpiedra6390]

Hernan Casciari es un genio.

[@jennys6087]

Welcome home!!

[@jaycodiagoldjewelers3410]

True I am a sr citzen and am traveling china for 28 days and staying location airbnb. Hope they will be fun

[@ZAIRGAS_HAVEN]

Lol that highly recommended had me laugh 😂

[@aDoddle]

Bringing us community and connection instead of isolation and separation - if cities embraced a culture of sharing ... ... Would love to connect with Joe to discover more about the research they did. It may help with our aim of Connecting Communities - One Click At A Time :)

[@stinhuffine4422]

Could not understand. Could someone explain please?

[@allannduati7025]

thanks for making my life so easier.kudos to your innovation.

[@marielagutierrez5712]

No contó que él vino a Uruguay, se hospedó en la misma casa y ayudó con un contrato al dueño de la casa que había creado una aplicación para facilitar los viajes de los enfermos de riñón. Javier se hacía diálisis y se le hacía difícil viajar, había perdido su trabajo y un día recibió en mensaje de Gebia que estaba por viajar para acá. Es una historia maravillosa e increíble

[@llemoneedssf2125]

14:58 Adam açıkça ve dürüstçe söylüyor.

[@ToniDelgadoAbellan]

Loved the story. Zuck vibes though

[@jessicaperin8368]

Amazing!

[@BenRangel]

I love staying in other people's homes. I've had way more memorable experiences renting apartments than I've ever had at hotels. Too bad many AirBnb hosts nowaydays are just basically just companies using the service to avoid standards and costs associated with hotels.

[@isadorasun138]

So true

[@alwaysuseless]

+BenRangel Sorry to hear this. Is AirBnb doing anything about this or are they just willing to ignore the problem for the sake of maximizing profits? Don't people who have a bad experience turn around and write bad reviews?

[@OmegaMegalodon]

+alwaysuseless it is a Sales Pitch. So no bad stuffs are said. Talk is bias...

[@BenRangel]

alwaysuseless Company hosts are usually fine. You wouldn't leave a bad review. But it ruins the idea of "staying in someone's home" and turns AirBnb into a regular hotel business.

[@alwaysuseless]

+Vincent Jack I wasn't referring to what we could expect to hear in the talk. I was referring to the bad reviews guests would write online when they had bad experiences. Several bad reviews could rightly hurt a host's revenue.

[@Yermooshare]

I love Airbnb ;)

[@Ndo01]

dem shoes doe

[@alenacho9858]

Uruguay noma

[@v1ncen]

5:15 ~ 11:11

[@paquitoperez2116]

Bueno, mi última experiencia con Airbnb es la siguiente: reservé un alojamiento para una noche (no una semana o un mes) y al final no pude ir pq mi compañera contrajo el virus. Airbnb no quiso saber nada.. o más bien me pidió el parte del médico. ¿Acaso no es un documento altamente íntimo? Pues quizá no en los EEUU, especialmente con el impresentable que goberna ahora. Lo cierto es que Airbnb es el único actor del panorama turístico que no compensa sus clientes. Lo hacen todos, hoteles, compañías aereas, campings, trenes... pero AIRBNB ¡NO! Y ESTO SE TIENE QUE SABER.

[@inescarriquiry]

This is the other side of the story of the Uruguayan guest. kzbin.info/www/bejne/qYfYfqCZe9psq6s&feature=push-fr&attr_tag=RmiynYOqMvmH-Vt1%3A6 La historia de quien alojó a Casciari, Javier Artigas es esta: kzbin.info/www/bejne/qYfYfqCZe9psq6s&feature=push-fr&attr_tag=RmiynYOqMvmH-Vt1%3A6

[@Sanozucke]

Nice shoes bro

[@JoshuaChowabc]

Sharing :)

[@bradavon]

What happened to the breakfast part?

[@thebermudaI]

My sister had a terrible experience with Airbnb last summer, and I don't like the idea of companies giving TED Talks. Worse than product placement.

[@StefanosvanDijk]

+TheBermuda Did she have a terrible experience with customer service or with the host?

[@thebermudaI]

+Stefanos Van Dijk The host harassed her and customer service seemed to follow a script that was more focused on convincing my sister not to sue Airbnb (which she wasn't going to do in the first place) than on actually finding her a new place for the night. My sister received a refund, but she had to find a motel to stay at herself.

[@AnstonMusic]

+TheBermuda The world is run by companies, companies hold immense wisdom. It would be foolish to not learn from them. Of course we have to avoid product placement type of content on a channel like this, but to exclude visionaries who have built up new companies is ludicrous.

[@AnstonMusic]

+Krunoslav Stifter Agreed, there has been a downhill curve, especially with the rise of SJW rhetoric and downfall of research communication.

[@thebermudaI]

+Anston [Music] Agreed, but there was a time when TED talks weren't the place for that, and I'm nostalgic for that time. Also, I bristled at the irony of the video title.

[@WordUnheard]

Makes funny comment. *crickets Makes another funny comment. *crickets Tough crowd, tougher crickets.

[@JonathanHartwig]

+Word Unheard I wonder what act he had to follow.

[@user-ld8wv1el9m]

4:24 10:19

[@ARGENTINAADOLF]

1:25 nobody laughed, i felt sorry about the guy...

[@robloxaalexx]

Some did

[@capuchinosofia4771]

Ikr!?!

[@syedmammar1]

So how was he almost kidnapped again?

[@kingvolpes352]

Although the shoes are a poor choice, he is a pretty great speaker.

[@elizabethferris3211]

I think he's trying to appear "fun and harmless". He is trying very very hard

[@germanariano9838]

Nueve meses tarde !!

[@LoneWolf-wp9dn]

all trust goes out the window when you see the ads... a lot places have sketchy pictures and very limited descriptions... i dont like their pricing area im not really sure what i pay... i quickly ended up believing this is a very wishy washy endevour

[@alwaysuseless]

+Lone Wolf Well, I'd certainly pass on anything sketchy. Does the platform encourage you to ask questions by providing an obvious way to do that? If not, you could include questions in your profile. If they don't want to deal with your questions, you wouldn't want to stay with them anyway.

[@clementinerose916]

I couldnt stop staring at his shoes. what is the brand ? :D

[@akshaysangle1000]

I believe in you brO.... Tats really a beautiful thing yOu r dOing.... 👍🏻👍🏻👍🏻👍🏻

[@botloosigk]

wow, he is so pasionate!!!

[@zendigitalsolutions]

Hold my beer Joe Gebbia!

[@TheRealE.B.]

While I generally have a low opinion of people in general, I'd always assumed that most random strangers would be perfectly trustworthy as a guest in your home. I just worried about the risk associated with the one random guy that isn't. Also, I'm intrigued by the fact that the customer reviews are implied to NOT be a broken cesspool of entitled whining like hotel reviews are.

[@alwaysuseless]

+leadfoot9x Good question. My guess is that people who are inclined to be entitled whiners about hotels might be more appreciative toward a more personal arrangement. It's probably easier to feel entitled with an institution/commercial business, than with an individual host.

[@elizabethferris3211]

@@alwaysuseless I think they are actually more appreciative of the lower price than anything. Low price = lower expectations. Also, Air BnB dress their hosts up to be amateurs - when statistics show the majority of the properties listed are commercial lets

[@Airblasterlover]

Damn G what are them joints? Crocodile green Jordan 4's?

[@Ralphflowers]

In that audience I guess some couples got the first opportunity to hold their partners phone in years😂😂😂

[@mcscissors7549]

what is his sneakers model?

[@ChaosmanOne]

Everyone I know in Calgary who has allowed their house used for Airbnb has had significant damage to their home. Truly horrible experiences, each and every one.

[@alwaysuseless]

+ChaosmanOne How many people do you know who've had this experience? You know of no exceptions? Blanket statements just leave me wondering why you say this. For example, maybe you own a hotel.

[@ChaosmanOne]

alwaysuseless I am speaking of the small subset of people I know that own a home in Calgary and also have used the Airbnb service. This includes a total of 2 persons. One had a few thousand dollars damage done to their hardwood flooring by a pet that was not mentioned in the agreement and one had the house heavily damaged by a "rave" party. The second made the news if you care to investigate. I know it is not a large sample, but that is my experience nonetheless.

[@alwaysuseless]

+ChaosmanOne Jeez! Thanks for the reply. Your sample is relevant despite its small size. It balances out others who will relate good experiences with similarly small sample sizes. I could be mistaken, but it sounds like your friends could have avoided problems if they had been more hands-on. The speaker made it sound like the usual arrangement is someone's staying a few nights in the guest bedroom of the host's house. It sounds like your friends rented out completely separate apartments that may not have even been located on the same lot. Were your friends able to get any compensation from the guests or AirBnB?

[@AlexRo2016]

crickets at 1:30

[@dragony3931]

only if we can live in the world he is talking about

[@BYEgime]

move to uruguay and you will! 😂

[@exibero]

A well designed reputation system is key for building trust: 7:38

[@rgawer2]

I love my trust into humanity, makes my life worth living. I live in an Airbnb commune since 2 years and now I can visit places all over the world. Karma (or how ever you want to call it) is a thing, not a misty-eyed concept.

[@juanpedrogerbelli3578]

Directo del cuento de Perros de la calle, a esta charla ted kzbin.info/www/bejne/qYfYfqCZe9psq6s

[@GODHEPME]

Those shoes look hideous.

[@Miranox2]

They are *simply faaaaaabulous*.

[@VeryImportantPepe]

+chaoshallnotfall I think they fit. Red & blue are the background, he brought the green.

[@OmegaMegalodon]

+chaoshallnotfall aye, you r right....fashion fail. lol

[@speedy035]

chaoshallnotfall the shoe is pretty cool but the colour is hideous. agree o not

[@hernanm6]

Gebbia es algo así como el capitalista más socialista del planeta. Interesante combinación conceptual. Gebbia propone una sociedad en la cual el sistema capitalista se base en un intercambio económico razonable y equitativo, a partir de una estructura social que privilegie el respeto mutuo y la confianza. En suma, te hacés de amigos de todo el mundo, crecés como persona... y te ganás unos dólares en el proceso. No está nada mal. ¿Qué piensan ustedes?¿Capitalismo keynesiano?¿Socialismo utópico?¿Un rebelde conservador o un conservador rebelde?¿Confesiones de una mente peligrosa?¿O está fumando de la mejor...?

[@Mrgingerdread1]

Why won't you tube videos play for me Google?

[@michaelkrzyzanowski8799]

+matthew brookes i keep getting these infinite buffers so i cant watch youtube D:

[@lovableclicli]

I'm watching this on a 6 hour bus ride to another city to stay in an Airbnb

[@Vlasacz]

14:58

[@Vlasacz]

14:58’in dışında, İnsanların telefonlarını verince endişe duyması bir psikolojik durum çünkü çoğu insan birçok şeyini telefonunda saklıyor. (5:40) Ayrıca güzel bir manipülasyon da var. ‘aslında yabancı insanları evinize almıyorsunuz, *herkes sizin gibi başkasının değerli bir eşyasını kullanırken dikkatli davranıyor* ve sizin gibi insanlar sizin evinizde kalıyor.’ demeye getiriyor. (6:29)