Airline delays, bumping, lost luggage: Your rights (CBC Marketplace)

Originally broadcast March 21, 2014
From lost luggage to lengthy delays to oversold flights, who's looking out for you when you fly in Canada? Tom Harrington reveals the rights you have as a passenger when things go plane wrong - and when airlines won't give you the straight goods.
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[@Stoogewriter]

I am American, living in Texas. I found your videos by accident but I love them. You fight for people's rights. Keep up the good work.

[@XLindsLuvsPinkX]

Me too, I live in Pennsylvania.

[@void1754]

I also found them by accident, I live in south-western France. This show is amazing !

[@poopyjohn8182]

Fellow texan also checking in

[@benjay2985]

Overbooking should be illegal ... Any airline caught gets shutdown.. I know a lady with newborn baby who was going to fly to New zealand for a last minute funeral and her plane had like 250 people booked for a 200 seat plane and she was left out waiting in airport for 30 hours with a newborn till next flight and missed the funeral.. Disgusting.

[@MrBeard17]

+Ben Jay They should not be shut down at all.. Then that screws over all passengers. If caught the flight should be free for everyone on the plane, at the airlines expense.

[@nolategame6367]

Ben Jay actually make it illegal to oversell over 5 percent past capacity and double compensation

[@geekheek9798]

Ha Ha United

[@BlueChinchillaEatingDorito]

You do realize that overbooking is a way airlines keep ticket costs down right?

[@cyndie26]

Altai Yildirim How about this: when you book, reserve your seat online. It's worth the fee.

[@poppyseed5270]

"To save money. Isn't that obvious?" Damn that was SINISTER boi

[@mariaali6706]

7:44 when someone you hate is doing anything remotely human... I laughed so hard I cried..

[@mauricegreen9882]

Maria Ali you’re beautiful af

[@animated3433]

Bad airlines, we have those in America too. It is known as United Airlines.

[@katilynwhitson3105]

Animated 34 There was so much unintentional foreshadowing in this comment it is truly insane. :D

[@minecraftminertime]

American Airlines is much worse

[@slowgynman1234.]

You have a choice to stay home

[@guyeh321]

You have worst spray tan in america. Ha

[@evanzhu226]

Animated 34 Based on my experience, United is a pretty good airline. I haven't had any major issues with it. BUT, that's just MY experience

[@690_5]

I was snowed in for 18 hours. Guess what? THE SNOW PLOW DRIVERS HAD A NIGHT AT THE BAR! Barely any food and there was a man who attacked another.

[@workwork1438]

We need people like you guys here in the USA . You guys are awesome !!!! Getting the truth out !!!

[@joet840]

They don't want to lose, (the airline), so they overbook, but have no problem making the customer lose their flight and in some cases the customer loses financially because it was a business trip or something else important. . Just money that matters. Big shock there. All these videos just show you what companies are like, which is maximum profit at our expense. We've become a commodity , not individuals ,because now there are too many of us. Overpopulation means more diseases, as there is now, and we've become cattle to the corporations.

[@terriesmith1981]

Agreed.

[@Ayzlxn]

Today I just got my luggage that I lost on vacation but it’s been 5 days and it was only 2 hours away in a plane! It’s crazy!

[@FSXNOOB]

Here in Europe you have company's who help you when you have trouble with airliners, they get you money back and keep 25% for them self, with a 93% win on there claims it's a great job.

[@WoWBookOfEli]

Dont be angry at the serving staff, its not their choice. Its the managers and CEO's

[@GameplayBangladesh]

but they blindly support their "managers and CEO" in wrongdoing.... aiding and abetting!

[@BewareTheLilyOfTheValley]

Gplay Bangladesh That...is so not true, haha! Up until last month, I used to work at a call center (I'm American) for Bank of America, seen as the worst and greediest bank in the US. Frankly, I didn't care about any of that. I was there to do a job and make a paycheck. I myself tried to be as moral as I could and would sympathize with a customer's frustration where necessary...and then get ready for the next call. I'm working this job to pay bills, the feelings of the CEO isn't my concern. I neither agree nor disagree with upper management; let me do my 8 to 10 hours so that I may go home. At least, that was until I realized just how much I've always hated customer service work and suddenly quit one day, but that's another story.

[@kumba821]

Gplay I'm sure when you go to work ur boss tells you to do something and act a certain way and you listen.. or do you not have a job?

[@untorn7046]

blindly support their "managers and CEO" I only work at air canada so i don't live in the streets. if a flight is delayed it's not because i want to keep you in front of me. if anything i want you to get on that plane and leave more than you do.

[@guyeh321]

But y charge so much for beer in canada. Like come on. As someone with a drinking condition i should have a right to get berr for cheap

[@dwayne601]

airlines know that someone who only flies once a every two years don't know their rights but regular fliers are taken care of first bc they are the bread and butter

[@goodra999]

Depends on the airlines

[@catcreasentmoon8753]

When I was younger my mother and two younger sisters and I was on a plane trip to New Jersey. I look out my window and watch as the workmen put luggage in and I see my little sister car seat left on the ground and not even touch and they just leave it there. I point it out to my mother and she said they would put it on but they never did. I watch the plane leave without my 2 year old sisters car seat. They said that it was impossible to get it back and they didn't even give us money to buy a new one. She's two years old SHE NEEDS that car seat to be safe while we drive. My mother and I were so angry and upset because we had to go out of our way to buy another one. This wouldn't have happened if they had just put it on, I saw them touch it and look at it multiple times!

[@Lucky8s]

I've been on over 30 flights and never has the plane been delayed or stranded at the airport. If you going to go somewhere, book with a reliable airline, not just the cheapest one you can find. Iberia, British Airways, Emirates, Air China, and KLM have all been stupendous in promising excellent customer service. I'm definitely satisfied.

[@star_anise7098]

I live in Sweden and I can say that we have pretty good laws regarding flight delay. We were flying from Amsterdam to Luleå with stop over in Norway and Stockholm. In Norway they announced us that the flight to Stockholm delayed for about 1.30 hrs. When we were already halfway to Stockholm one of the fly attendant informed us that we could not make our flight from Stockholm to Luleå and they had booked us the next flight. From our original arrival time in our final destination was 3 hrs late. The next day we wrote to the airline and asked for compensation. After 3 weeks we got an answer and they informed us that we would be received a compensation for €400 per passenger which means €800 for both of us as well as with any other cost such as hotel, food, and taxy if any. Everything went smooth with claim and we are happy with our laws here.

[@arjdroid]

Those Poor Customers Should Have Said Gimme My Damn Luggage Back! Or We Will Sue You!

[@talradlandheart6075]

Never threaten to sue someone, as that it what it is, a threat. Something they can countersue you for doing.

[@JamesBond-uz2dm]

An airline ticket is a contract between a passenger and the carrier. It's called the Contract of Carriage. A travel agent must furnish a copy upon request. I carried it with me in my carry on bag. People have rights, but airlines will not act.. until handed the Contract of Carriage. I used it once and was compted for hotel, transportation and meals.

[@jilleina_]

When a ticket or package is purchased/sold, it's a contract between BOTH parties. Airline delay up to 2 hours is reasonable; beyond 2 hours is failure and compensation should be given.

[@milkerfish]

I was delayed for 8 hours because of the weather. I checked the weather there were 100 km/h winds. Luckily the WiFi was GLOURIUS

[@slammy333]

i was about to make a sarcastic comment but then i realized how glorious that must have been

[@yousefnoori]

+milkerfish IN the Airport? Wow. That wind must've speed up the fiber cables :P

[@yousefnoori]

milkerfish Wow, that's nice.

[@ilikealotofthings731]

At least you got WIFI when you got delayed :( I got delayed for 2 hours without WIFI and I almost DIED.

[@yousefnoori]

IlikeAlotOfThings 2 hours? i was at home with 3 days without internet. i actually died.

[@thomashuang5053]

"you get what you paid for" - Sunwing

[@jasondashney]

Sunwing can rot. I dealt with the chief of their customer service department thinking I'd finally get some results, and I was severely disappointed. Sunwing screwed up twice and ruined 1/2 of my vacation (including giving me horrible food poisoning on the airplane) and she was absolutely unconcerned. I am really careful when wording my emails and I never send them when angry. I write, then review the next day to make sure I 100% stick to the facts, so I know she wasn't just responding to me being a jackass. I hope the company goes under. The disrespect was incredible. They are one of only 2 companies I've ever hated in my 42 years on this planet.

[@JAchica11]

That Orlando flight though! That made me so stressed and I wasn't there! Disgusting airlines!

[@CCross777]

American Airlines/ US Airways is absolutely the worst!!

[@capttovgmc1500]

Christopher Cross, Domestic flights aren’t that bad, but international flights are the worst

[@LotusYurei]

I also had a bad experience with Sunwing before. They had technical problems with the plane and delayed the flight for 12hrs. I've always flown with Delta ever since then and have never had a single delay or issue with them and I've flown at least 8-12 times with them so far, kudos for them.

[@babygurl1st]

I had the worst experience with American Airlines prior to hurricane Irma. My flight was on Thursday 7 Sept, hurricane was not going to hit until Saturday. Flights with other airlines at the same gate were able to take off, as well as flights the next day to my same destination all left. My Flight was ultimately cancelled after hours of delays and numerous gate changes. I was stuck in Miami for an impending hurricane... they rescheduled my flight to the following Thursday 14 Sept, which was also cancelled and pushed to Sunday 17 Sept! That's an additional 10 days of hotel expenses, food and car rental (drive the heck out of Miami for evacuation).... I had to book with another airline 1 day prior to my rescheduled flight with AA because they were unreliable (some folks were cancelled 4 times!)... and could not risk staying any longer as I just could not afford it. Upon landing in my country, I called AA customer service for a reimbursement of my cancelled flight and the CSR said that my ticket is non refundable even though they cancelled on me TWICE. Then the CSR had the audacity to say "well, y'know... hurricanes..heh"....... but the reason for cancellation was not due to the weather conditions, it was due to their staff. I did not even ask for compensation for expenses incurred during my 10 day delay... and this is the way I was treated?! Even gold, platinum and elite members were treated the same way. I'm utterly disappointed....

[@joes3534]

is the guy at 2:29 saying "We want donuts, we want donuts"?

[@fenixrodes3509]

joe S wow

[@DoselH]

joe S Hahahaah

[@kumba821]

Lmao 😂 it does sorta sound like that but he said we want service

[@fernj665]

joe S XD

[@punishmint]

joe S service

[@elryj55]

About a year ago I was flying with KLM. After having the same flight cancelled and rebooked 5 times in two weeks, the sixth time it was not cancelled. I got to the airport at 11 pm and the flight was at 6am. At 4 am the check-in opened and there I was told that my tickets don't exist and that they had actually cancelled this specific flight route months ago. I was shocked. I waited until 8am and called customer service and luckily they got me another flight with another airline (one way). But I had booked round-trip flights and never got my money back for the flight back....and had to buy another ticket out of pocket

[@dwayne601]

I used to work for continental express back in 2008, whether the plane was full or completely empty our parent company Continental Airlines would cover any empty that wasn't sold. So that oversold crap is straight bs

[@dandanlec1996]

For that one airline 8 years ago.

[@dwayne601]

I don't speak sentence fragments, so that makes no sense

[@ladylera9870]

I can sympathize here. Last year I was flying with Delta (in US) to the UK in order to study, and the flight was cancelled after hours of delays on my second leg which was 500 miles from my home. I was one of the lucky few on that flight who could rebook before the airline just stopped working with people. That was by midnight (my flight was at 7 pm originally) then, since I had to find lodging for the weekend (that's right the next flight wasn't for TWO DAYS) I then went down to get my bags at the claim...and that's when I understood the hell I was in. Thousands of bags were scattered at the claim, children sleeping on luggage, a pregnant woman asleep on a luggage belt, and hundreds if not thousands of others waiting in lines, etc. I waited to talk to baggage assistance for three hours in a line constantly on the edge of a riot, only to find that the woman at the desk didn't even work at the airport, but was pulled to help from another nearby one. She told me my bags were on the plane, and that I couldn't have them, but when I would be leaving the US, they would go with me. I left then soon after. Finally after days (with only one change of clothes) I made it onto the plane, and eventually landed in the UK...but my bags were still somehow in New York. I had checked at the customer service terminal every leg of my journey, and the airline lied and said my bags were on the plane. So for an ENTIRE WEEK I had to try and survive in a country I had never been before, by myself at the ripe old age of 20 with nothing but my passport, my laptop, and the clothes on my back. Utter. Hell. I had been assigned my dorm room, and had to sleep on a bed with no sheets, pillow, etc. Had to wash my clothes in the sink wearing the towel robe that a school admin bought for me out of pity. I was MISERABLE. You will never catch me flying on Delta again unless something drastically changes. They didn't reimburse me anything at all, only covered the delivery of my luggage that they had lost in New York. They didn't care about me at all, or help me. I barely escaped JFK before flooding started and riots nearly broke out. Probably the most horrific experience of my life.

[@musicnthingz1082]

Lol my dad was on business in Vegas was flying air Canada back and they over booked the flight. He volunteered to get off and he was given a 500$ voucher, hotel for the night and first class flight the next morning

[@Ahuntsicspotter]

In Europeen Union the airlines must provide food and accommodation for their passengers in case off big delays but they don't and among these airlines some off them are not 100% private like Air France. Air France has broke the rules and french goverment to because Air France belong to them.

[@PilotGleb]

The reason the airfares are low, is because the airline overbooks the flight, plus, statistically a number of passengers never show up for their flight (late, emergency, etc) thus loosing the company money.

[@minecraftminertime]

I think you meant when people leave but the airline doesn't overbook, the airline doesn't milk the most money from that flight.

[@guyeh321]

They also started servicing airplanes less. Its about time. As a burger flipper i dont need to hide in a bag anymore

[@a_faster_horse5803]

been on Sunwing 10 times, never had an issue.

[@olliemoee]

I remember being stuck at the Atlanta airport for almost 12 hours my sister dropped me off at 6 something AM (my flight was at 7:30am) and didn't get on to a dang plane until freaking 5pm!!! I was pissed off. It was Delta Airlines. They over booked 4 different flights so we kept getting bumped around from plane to plane.

[@olliemoee]

L Eve non what?

[@ryanfrisby7389]

Frick Delta, I’ve never been treated in such a humiliating way by any airline. American certainly isn’t perfect, nor is any of the US airlines (except United), but Delta is the worst! Take the time they blamed ME for missing a connection at ATL and they said was too short, when I book a 4 hour connection! The truth is, they left out of Orlando on time, only to go back to the gate for something revolving around a bag being on a plane with out the passenger. Now they go back out, and we sit, in the sun, and watch other planes take off, and they say weather, while I watch a Southwest and Frontier flight take off for Atlanta! Now, we go back, the crew have ran out of hours, and we have to wait longer, before taking off. Total delay you may be asking, 3 hours and 45 minutes! So now my 4 hour connection has been shrunk to 15 minutes, and we then have an air delay, and I’m looking at my phone while taxiing to see my flight take off. I make it in, and try to fix it and get on the next flight. Nope, even though it was completely there fault, I was blamed. Now, I had to pay out of pocket for a hotel room, food, and because the next morning was a more expensive flight, I had to pay the difference! This is one of many stories I have with DL!

[@odeiraoloap]

THIS is exactly why I do not even merely entertain the thought of flying, more so actually do it. It's universal, not just with Canadian airlines. That, and the fact that I literally get vaporized when a plane crashes or blows up in the air. Thanks, Marketplace. :(

[@BeTTaPacKaZombiE]

in 2000 coming home from dominan our flight was detained 4 hours however it was delayed leaving Ottawa

[@Kjellmagneask]

Got up early for flying with Air Asia from Da Nang to Bangkok. When boarding we was told that the captain was delayed later they told that there was technical problems. The truth was that they cancelled the flight for saving money and sendt is with the next flight who went 12:00. When one of ny copassanger calmly asked the boarding staff a simple question they treatten him with the police.

[@Ashley-tf7zz]

“Plane wrong” Ha... haha... I see what you did there

[@jonathan0452]

Lol never going on airCanada

[@MarYucatan]

We need a Covid update show on this topic.

[@tmiddlechild]

I knew about the luggage thing. I work hotels and I've seen one too many late luggage come in. As for flying... big cities will overbook because let's say a plane can fit 200 people and they will book 220 because there will always be cancellations or people who show up after the flight has closed the gate. Small cities on the other hand, less likely people will miss their flight so the flights don't overbook nearly as much.

[@jaimeu4950]

I was stuck in the Dominican Republic for over 27hrs with air Transat with barely any food compensation (and that was for only the evening and not morning or lunch). They kept delaying us and delaying us, and lying. If we knew it would be over a day wait...then it wouldn't have been so bad. Was supposed to board at 3:55, told delayed till 7:30...then 2 hrs later...told still delayed...then at 11, they tell us we aren't getting on a plane and have to go to a hotel. Then told we aren't getting a flight home till 6pm the next day...not even morning. Then we come back to the airport and no one is there to check us in. Finally, we get through and then they delay us till 7pm. We get on the plane super angry and tired...and then it doesn't take off till closer to 9. We got 250$ compensation towards another flight with them...I lost a day of work and a traditional family Christmas event. Never air Transat again.

[@betty5064]

Porter had to call off a flight at the last minute, when the rest of Canada was socked in and a replacement plane couldn't be called in. We got a night in a four star hotel, some meal vouchers, and a hundred each off the next flight on that route. We got to change our return flight without a problem. And we got several apologies.

[@lw9cc68]

Experienced one international fly with air Canada, delayed for 9 hrs, got up and down two planes without leaving the ground. Missed the connection fly and only compensated for 15% off in next fly in 2 months.

[@landwarrior348]

Canadian govt to stop protecting Air Canada and open its skies for other airlines.

[@Ahuntsicspotter]

Why not to Emirates.

[@guyeh321]

Your not elon musk so.... nice picture

[@arisakasumi3548]

Love the Ocean's Eleven music

[@AlexanderLong]

So what if I already boarded and seated, and then be bumped? Can they forcibly kick me off if I already boarded?

[@tylerm9722]

I’m from California. None of this applies to me. But I’m so interested. Good reporting!

[@fordalels]

Let me say that the CBC is great, even though I’m American. (btw a “Tarmac” doesn’t exist)

[@mksabourinable]

The arguments I always hear for overbooking is that they don't want to lose money for cancellations. But like.... why not have cancellation fees, and sell back-up tickets at a lower rate, and between the two (the fees and the back-up ticket sales) you make back the lost money of the what would be an empty seat. That way no one gets bumped, because the extra tickets sold are to people that KNOW that they may not get on the flight, and everybody is happy. It's ridiculous that they do this.

[@techhelpportal7778]

I was delayed 10 hr from Baltimore to Bangor maine on American airlines

[@CMDRSweeper]

Best fix is a law that allows you to take the aircraft, fly it to the destination yourself, at the airline's fuel expenses. And then they get left with the plane in whatever condition it is upon landing. After a couple of incidents they would be quick to make things run like a well oiled machine :D

[@buddaman200522]

Nothing makes people stick together like a flight that’s been delayed

[@artyomarty391]

i've had about 40 or so flights in the past 15 years. I have never in my life paid for extra luggage (even though I always have some). There are many tricks, but the easiest one is you simply dont show your carry-on to anyone until you are boarding the plane. If they ask you to pay at that point, tell them you have no money also, every time my flight was delayed/cancelled/etc, I have always gotten vouchers for hotel and food and bus (this wont work in 3rd world countries) If you are in a transit country airport and cant leave the airport but your flight will be delayed for over like 10 hours, demand not just food vouchers, but also $$ to buy a pillow and a blanket and some beer and books and whatever else you need to help you spend the next 10 hours sitting on a chair. The main thing is to always be respectful though. Sure, the airline staff kinda legally has to help, but this does not mean they would. I, at my job, am also supposed to do many things for the client but unless the client shows respect I will literally tell him to gtfo. Anyways, just calmly present yourself to the staff and explain your situation and what you want . Make them feel like you are both on the same side Even when they say no, and you ask for a manager, make sure you ask politely without any passive aggressiveness. If you do this any time there is a problem at the airport, you will be glad that these problems actually happen because a nice free hotel and some free food and free booze for a night isnt all that bad The last thing you want is to yell at these people or being disrespectful. It is human nature, there are hundreds of people looking. They will feel very hateful towards you for making them look bad. For many it will become an ego contest and nothing more 3 people you should always be nice to: servers, taxi drivers, and airport staff

[@drinabooboo]

When you say you have no money, i'm surprised they dont bill you for the extra luggage.

[@Incidental104]

5:52 i get it you are tired mad... but you need too understand that those behind the counter know as much as you know and they cant order the plane too take off, they are more like a spokesperson not the airline manager... please remember that

[@pastorofmuppets8834]

It took them 24hrs to get to that point - if that was in Australia all the staff would have been murdered and had their livers eaten within 1hr.

[@urfavneeruam]

I was just waiting for someone to mention Air Canada 💀

[@toddlavigne6441]

Delayed flyers ( beyond a certain point ) should be given a full refund if requested plus any other expenses incurred as a result. What delay time is reasonable ?? Perhaps 5 hours ?? I have no idea. Over booking is another issue that should be illegal.

[@Lemonminer]

Really CBC? Starting puns 40 seconds into the video

[@primary4075]

i've been to canada from sester school program. our teacher choose air canada, in hongkong air canada delayed 5 hour and they only given us 100 HKD meal. they said there was a storm, we just wait and a total hour of waiting approx about 12 hour. in vancouver its already midnight and they given us 4 people in one hotel room. when we in a plane that go to kelowna, we didnt get a snack. its one hour flight btw.

[@kkatherinee9609]

HAIKAL GAMING INDONESIA an airline is not obliged to give you any food while on the flight. It’s your responsibility to purchase your one before hand or buy it on the plane.

[@reshmisaha]

In air asia, my flight was delayed, then my luggage sent on some other flight by "mistake". And i was on vacation so i had to spend more than an entire day without my luggage and i literally had nothing with me except a small handbag which i was carrying. I later asked them for a compensation for the troubles they caused and they clearly said they could do nothing about it. Most airlines really dont give a damn about passengers. But i have to say out of all the flights i have been on Emirates seems to be the best one.

[@randomwatermelon1]

I had a flight from Mumbai to Toronto but they stopped somewhere else and said they ran out of fule so I had to take another ticket to Toronto and it was air Canada....

[@sarbearsugar3874]

Who else expected iisuperwomanii when they showed people complaining about air canada

[@patrickramosofmanila]

I'm now a bit concerned about my flight from Hong Kong abound Vancouver. Air Canada looks as if it has a lot going against it.....

[@CreeperTechHQ]

Once, when I was coming back to NY from Rio and when the plane lands, the US customs was closed. The flight landed 15 minutes early so yeah. By the way, NEVER fly with American Airlines. First time ever and in economy, my dad needed to put his legs on my seat and he is very lean! (Btw I am 11 so I could fit him.)

[@ifly7777]

It is not AA's fault for landing early. Probably u encountered a tail wind which made the trip faster than expected.

[@CreeperTechHQ]

Ifly 777 It arrived a little early but it said landing at 5:45 originally and U.S. Customs open at 6.

[@sameern.3125]

Lmfao I got a United commercial

[@reginagina5648]

American Airlines I hate them the most. This company mistreated me and others badly. I complain, complain and complain. Called American Airline to complain just ignore my calls and rude employees.

[@johncorcoran4250]

The problem with the answers to these questions is that even if you are permitted to do something, the airline can use caveats to make that null and void

[@jiaweichew3370]

There should be very strong and strict enforcement which is universal against airlines even considering overbooking in any business plan on top of a very strict compensation plan that is a mandatory refund with 10% interest. Another things is to require a use now pay later system that is enforced on all airlines so airlines will be scared to intentionally delay or overbook as the passenger can just cancel the payment and provide evidence for that reason. Governments shouldn’t show any mercy to companies and make it as brutal as possible to ensure a stern warning and message. Like “ dammed if you do but not dammed if you don’t”.

[@NicholasLittlejohn]

Did they ever get a refund?

[@wanderwaves-alt]

Oh boy. Let me introduce you to Sunwing’s more annoying cousin: American Airlines

[@servertoaster]

Once my 2 hour flight was delayed by 6 hours.

[@monarchnation5820]

People get bumped from flights cause they exceed the take off and landing weight due to adverse weather conditions that require more fuel. Your flight can be delayed because the weather isn’t good at your destination or there is bad turbulence that exceeds the planes capability. Many factors go into a delay

[@badboyquinn9947]

2:29 Let’s go!

[@abdullahabdulaziz]

I had this experience one time the flight was delayed for 24 hours and I was in another country I had to come back to my home and I didn't even had money the flight didn't gave me money didn't gave food or any hotel room I stayed hungry and slept at the airport it was bad really really bad..

[@Ahuntsicspotter]

It was with what airline?

[@cameronschindler25]

I was in Cuba when flight delayed

[@ganyinan1]

My experience is always select my seat even I need to pay some extra money. Also, leave at least 3 hours between each connecting flights. Get a damn insurance on that flight delay, baggage lost, and trip interruption. Lastly, book the flight the their website even need to pay more.

[@kristenlonergan350]

Marketplace: Come for the puns, stay for the show

[@Duke00x]

Pretty Much all airlines overbook. It is because some people don't show up and they don't want empty seats (it is not cost effective and it is even less environmentally friendly than normal flights). It also helps them keep ticket cost down (again empty seats are less cost effective and drive up prices).Now maybe (or more like probably) here should be laws saying they can't overbook by more than 1% to 5%.But making it illegal will just cause ticket prices to go up and some airlines to go under (leading less competition causing the ones that are left to have more power over you leading to worse treatment).

[@Freedom-xp1db]

I have had a trip with 5 original flights scheduled ended up having to do 6 flights with 2 cancelled and 2 delayed and only 1 of the 4 because of weather Beat that

[@Freedom-xp1db]

And I didn't sleep from Saturday morning to Till Tuesday night

[@NateNate60]

I think there should be a mandatory compensation of five, nay, eight times the original ticket plus accommodation plus a replacement flight.. Go tough. But of course, those bozos in Washington would never have that. "It's bad for business."

[@like.clarkwork]

In the Philippines, before you check in, they show your rights.

[@craigpetroskey8934]

Please note that this video is so obsolete as to be misleading. As of 2020, the airline industry (especially Air Canada) has been forced to change its air passenger protection policies as a result of federal legislation. Take it from someone who knows. A Canadian travel agent.

[@dominicoconner1973]

very recently my neighbors mother in-law was flying to Edmonton from a different country they paid extra so someone would help her to find her connecting flight as she doesn't speek English. When her flight landed in Toronto the stewardess helped her out of the plain (she was also using a wheel chair) took her to an area in the airport and left her. she was about to miss her next flight but could not communicate with anyone to let them know she needed help. Finally she got someones attention & they let her use their phone. She called he daughter in Edmonton to let her know what was going on. fortunately the family new someone who lived in Toronto so they called this person & they went to the airport to help her get the next available flight,or take her home with them if she had missed it. she ended up sitting in a corner of the airport by herself in a wheel chair for almost 10 hours with no food or drink or bathroom. If this would have been my family I would have probably handle the situation a lot worse. they still have never revived an apology or anything. absolutely brutal

[@yvonnebatista5871]

All your complaints???? Come to South Africa and you’ll see whats happening here. Theft of luggage is bad, delays of flights daily, staff very unhelpful and unfriendly, aircrafts old and the SAA is full of corruption

[@Loettl]

How I love the EU for their passenger rights. Compensations for cancellations and delays as well as alternative transport.

[@Spinattitude]

Regardless of what the airlines tell you, best advice is, as a passenger, stand up for yourself and don't simply accept their first offer.

[@brandonyen7837]

I flew with Jet Airline most of the time and it’s good.

[@karatiaeditlogicprotangail]

Me and my wife were traveling to Dhaka, Bangladesh from Winnipeg on August 31, 2018. We have bought the ticket from online travel agent Mytrip.com. We have paid Canada taxes. We waited more than 7 hours at the airport till our next flight to Shanghai On August 31, we fly to Vancouver from Winnipeg with West Jet. Our next flight was suppose to be at 2:30 am on September 1, 2018 from Vancouver to Shanghai. However, before boarding start China Eastern employee informed us that we would not be able to fly with them on the flight MU-598 We asked for the explanations but they told us that there is visa issue at Shanghai airport. Chinese government do not provide visa more than 24 hours for Bangladeshi passport holder (we are Canadian PR card holder). They did not give us any option but one of the employee informed us China Easter can help us to provide next flight. But we asked to let us fly on the same flight as we were traveling back home for my dad's heart surgery. We also asked them to let us fly on the same flight and change the next flight from Shanghai to Kunming so there is no visa issue. But unfortunately they have not listen to us and banded us to fly on the same flight. However, we were not told about this issue before we buy the ticket or before the first flight from Winnipeg So, on the China Eastern counter at Vancouver airport we were told that someone will help us in the morning after 10 am because they were unable to help at 3: 00 am in the morning for their own reason (we were unclear why they could not help?). China Eastern employees left us alone at the Vancouver airport with no hotel or food. We were exhausted , tired , worried and hungry. In the morning few China Eastern employee showed up at the counter after 10: 00 am but they make us more worried saying we can not fly with them unless we buy new air tickets from them. At some point they offer me to fly with them but the cost would be around $4000+. However, one lady from the China Eastern counter asked my credit card and told me that if we pay her $2222 then she can try to let us fly on the next flight at around 5:00 PM. We were very tired with no food, no sleep and tense for my dad. We did called travel agent they were not able to help as they said airlines is suppose to give us the next flight. At some point China Eastern employee told us that if we don't pay $2222 we would not be able to get any refund for the ticket we paid, also we would be able to fly with them with the return ticket. So, we ended up paying $2222 just to get the flight at that moment. We felt like hostage !! China Eastern employee had charged my Tangerine credit card for $2222 and let us use the same ticket we previously paid to Mytrip.com

[@kierandavis1190]

In the US an airline can face big fines if a plane sits on the tarmac for 3+ hours after they where meant to take off

[@ifly7777]

Well, most airline don't want to keep their plane don't want to keep their plane on the tarmac. Airlines don't like to use the APU 3 hours straight cause it burns fuel but GPU are also costly

[@Colorado_Ronin]

Ramp*

[@DankBlank]

Please. The babies. *THE BABIES*!!!

[@guyeh321]

『Blank』 they didnt even show one baby in this whole video while i was leaving commemts and totally paying attention

[@MajorHurricane]

Is there any Americans that like watching this show? like me?

[@triniverybeautiful2214]

Let the ceo/chairman face the customers

[@nolategame6367]

150$ for one day!!!? I got 250€ compensation in cash per person for a two hours bump-off

[@nolategame6367]

Though taht was Airfrance... I got nothing from a chinese airline apart from a drink

[@ericwright2936]

Did they make back?

[@eduardor.5417]

Can someone help me, I have a project. What is one event, person or legislation that brought about significant change after 1945? So, for example not the First or Second World War.

[@baldoleon1218]

Do did they get money towards the end?

[@wakilinjogu1727]

So Sad

[@farhadk3425]

Seeing all of these, i can't complain from the airlines from my home country, Afghanistan. We are the same

[@meimeiheng8749]

Anyone heard the bg noises at 9:42?

[@izakbrundage521]

Blue Jet, in my opinion is the best because it has the most foot space and cheapest first class seats.

[@Yurinsm]

Do you know where the mentioned rights are a reality? Brazil. But the lobby is trying to take them out of our passengers.

[@void1754]

I'll take the train, thank you.