Enjoyed this podcast guys, well done. Oh and Ed I totally agree with you on Customer Reviews, you can have 1000 glowing reviews but it only takes 1 bad review and it has a snowball effect. I've been self employed since 2012 and run 3 businesses, Web Designer, Pro Photographer and since 2018 Guitar Tech, and always'over deliver' on every project, it pays dividends in the long run ;-)