American Airlines Still Doesn’t Care (Business Class Fail)

[@seanpatullo8919]

I’m a flight attendant and I’d NEVER expect to get served before full paying passengers. It’s definitely not allowed at my airline always, anyone who thinks full paying pax deserve less than you is wrong

[@alainportant6412]

i am racist

[@minyiiiii]

@@alainportant6412 sir, this is a wendy's

[@alainportant6412]

@@minyiiiii sorry

[@mattfield3371]

Right? What says not caring about your paying customers more than prioritizing them last? That would only make sure I do as much possible to use any airline but that one.

[@mjbset93]

Use of that “everyone is so creative” clip was perfection. 😂😂

[@kikyochan66]

American Airlines deserve your criticism. Unfortunately, I’ve had to fly American Airlines one too many times, customer service is definitely their lowest priority.

[@ksang0013]

They've gotten so bad in the last year or two.

[@Ps5prolite]

Americans belong in the cargo hold lol

[@shashankshekhar2611]

they are absolutely the worst, never fly AA if you have any other option, crew is vile!

[@JacquesCukierkorn]

The customer is always wrong and is an annoyance for AA workers.

[@Tilt-N-Chill]

That is so sad that customer service is not a priority. It should be!

[@frankb1]

I had a negative experience with American. I bought a first class ticket with miles. My flight was delayed (due to "maintenance") and I was rebooked on another flight but in economy, not first class. The American agent at the airport said I should contact customer relations and get a credit for the difference in miles. I emailed customer service and received a generic "sincerest apology" reply but no adjustment. I will not forget this.

[@jumemowery1050]

The exact same thing happened to me with American. I'm still pissed about it 5 years later

[@SayaddinaBeneGesserit]

WOWWW! I absolutely will never ever fly with them. And will tell everyone I know not to. Horrible behavior.

[@arribaficationwineho32]

That happened to us but we had used miles, not cash. Oops, equipment change at CDG and Air France would not honor the upgrade but the flight was not full so we had a row to ourselves plus Airfrance food and wine

[@JacquesCukierkorn]

Their “customer service” is a joke. I received not one but two form letters that had nothing to do with a complaint I had. I gave up. Life is too short to deal with this horrible airline. Now I only fly them when I have no alternative.

[@Gipsy360]

I had a similar situation, was in 1st class by some strange reason meals were not served, not even an apology from the crew AND meal choices were taken at departure so what happened here? I contacted customer services (I had a mileage ticket) to request the difference back btw coach and first and what I got in return was “we will do better next time” 😮 seriously? no shit! 🤦🏽‍♀️ after weeks and weeks of emails back and forth I got in return the amazing amount of 3,500 miles 😢which by the way you can not even book a one hour flight with such low amount of miles. AA is the worse! IMO the lack of customer services shows every where, shame, shame, SHAME!

[@peterbooth6753]

Just flew Virgin Atlantic economy from JFK LHR. The FAs were warm, friendly and obviously loved their jobs. I asked two about this. “Our management want us to be happy and encourage us to be ourselves and let our personality show” They were helpful, smiley, and obviously all liked each other.

[@michaelsmith697]

Sounds like a much better experience!!!

[@MrMakeDo]

As an FA myself I’m horrified that the positioning crew got served preferentially before paying passengers. Thats terrible!

[@briangasser973]

He said orders were taken, not served. My experience is orders are taken front to back of the cabin. If Dan is in the back, his order is taken later. Most frequent flyers (like dan) pre-order their meal anyway.

[@mmc9828]

@@briangasser973 That's not always the case. Sometimes they like to mix it up a bit and start taking orders from the back row of Business. I've seen that many times. It's all up to the lead FA.

[@RodrigoCorte-rh3wg]

@@kmm2320 because they are not paying for the flight

[@KrisKk08]

If you’re feeling that horrified, I can guarantee you’re not a US carrier Flight attendant? Am I right?

[@d3kingg387]

@@MrMakeDo Not at all. On alternating days they begin service from row 1 and other days from the last row.

[@User84030]

I used to fly Qantas as staff in Business often, and FA’s would ALWAYS skip us during meal times saying “I’ll come back to you at the end, we need to give the other passengers priority for food choice”. This is the way it should be .

[@jackhuo2758]

​@@kmm2320Qantas has its problems but the FAs are generally not the problem.

[@KrisKk08]

Qantas FA are miles-excuse me kilometers- ahead of AA FAs

[@calvinsmith1295]

Qantas is the worst business class I've ever flown. Terrible crew who clearly loath their job and revolting food slopped on the plate. I only fly Qantas as a last resort.

[@pennybaxter4]

@@calvinsmith1295 thanks for your review of Qf being a ex business & first flight attendant for them “ I’m very proud of the service we used to give and how nice the passengers were “ we were very professional we didn’t always get it 100% right but who does “ i left in 2010 . I fly Qantas link and they are great “ always room for improvement for everything .

[@j.b.5230]

My wife worked for them and when we flew them we were always told, passengers first and then we will come back to you. It is the way it should be. I only paid taxes… in first class

[@thehangmansdaughter1120]

I don't think it's entitled to complain about business class. You pay a LOT for that ticket, thousands of dollars. You expect the price to be reflected in the service.

[@dereksbooks]

Most of the profits for airlines are driven by business and first class fares. If anyone has a "right" to be critical and to have high expectations, it's people paying premium rates that keep airlines running. I'm not surprised that AA is poor.

[@kellyk3222]

If that is how they treat paying business class passengers, how about the economy class passengers?

[@shashankshekhar2611]

they expect nothing, get nothing!

[@sbyers1978]

Cattle...

[@karmatraining]

You don't wanna know bud. I once got told not to drink directly from a can on AA, when I asked why I was told that sometimes rats *** on the cans when they are left out on the tarmac. Seriously, that was what the FA said.

[@marcmcreynolds2827]

@@karmatraining Last night on a Flagship Business Class redeye, I asked about milk with the meal and the FA said: "It goes from cold to hot to cold. Some people have gotten sick from drinking it. You should choose something else."

[@ryanscottlogan8459]

I enjoyed this video Dan!It is terrible how customer service has declined on airlines while prices have gone through the roof.I hope you are enjoying your summer.Ryan in NYC ☺️

[@lebronjohnson6735]

I love that they gave zero fucks that they're clearly being reviewed.

[@NonstopDan]

True New Yorkers😭😂

[@mrvwbug4423]

They obviously don't have a "Sam Chui" policy haha. I.e. when a known flight reviewer is on board make sure they get the best service. Though some have a "Josh Cahill" policy where if Josh is spotted on a flight immediately kick him off the flight and threaten legal action against him.

[@frankperkin124]

​@@NonstopDanAll I can say is F New York.

[@GOOGLM3_NY]

@@NonstopDan Lol. Clown.

[@PLH483]

Couldn’t agree more Dan. Their business class is a joke. My wife and I visit our son in North Carolina from LHR and the only direct flight is on AA. So we suffer it. We treated ourselves to business class once and it was poor from start to finish.The check in staff barely acknowledged us, the crew on board were hopeless. The cabin was full of off duty staff having a party and the food was awful. Never again would we waste our hard earned money on AA.

[@Ps5prolite]

Only fly airlines in China and Japan and Singapore. The rest are trash

[@trainsplanesandotherthings5187]

I sold all my AA stocks due to all the bad reviews... I don't want to invest in an airline that is horrible. Paying Customers should come 1st not the crew flying free. The customers are they ones keeping you employed. So embarrassing ..

[@ascendantP]

Hopefully you got out before the stock price crashed. Unfortunately, I still have 200 share of AAL left.

[@mmc9828]

@@ascendantP I hadn't heard about this. How much did they lose and why did it happen? I am Executive Platinum on AA so you'd think I would know, but I don't.

[@thomas-xj1hs]

@@ascendantP Rule number 1: Never invest in an airline!

[@seancatacombs]

US airlines get away with crummy business class because most American passengers flying international business just want the lie flat and will immediately go to sleep for the entire flight, often skipping meal service. A truly global Zipair-style disruptor offering lie flat seats with zero service in exchange for rock bottom pricing would likely devastate the American airlines' business class profits.

[@evaz9606]

Then go to your slaving employees middle east career, im sure youll like it better there.

[@sean_king]

What is it about bad service here? Ground crew barking at PAYING PREMIUM PASSENGERS, cabin crew ignoring the calls from PAYING PREMIUM PASSENGERS, and then the guy even "challenged" a PAYING PREMIUM PASSENGER for the broken headphone, as if he doesn't know what he's talking about

[@ianworthington2324]

AA ground agents, at both check in and gates, can easily be amongst the worst I've experienced. Lounge staff though seem to get it right.

[@coasternut3091]

The problem is that people who fly US carriers inside the US rarely have other options. You usually just have to fly based on whatever hub is closest to you. So people end up flying airlines they hate because there's no other option or because it's the only one they've flown, they think they're all like that

[@xstensl8823]

i now fly between LAX and BKK on ANA. fantastic business class. puts United to shame.

[@NonyaMeeSiamLOL]

@@xstensl8823US carriers notably Delta and United have put in a lot of investments and improved a lot.

[@nitzer280]

I've never been on an AA flight. I hope to continue this for the rest of my life.

[@ryanleclaire3948]

They used to be good years ago, before the merger with US

[@NoahPlaysMC3]

Most recently, I've been called a "puta" by an AA agent over the phone, in addition to being told "ok, and what do you expect me to do about it?" after informing an FA about the fact that I'd ordered a special meal that wasn't loaded. AA is the pits.

[@ZCherish]

Dan, listen; if you want to bash an airline, fine. The people who work there, fair game. But if you attack my precious cranberry juice in a can, there's gonna be words had, sir

[@SuperDibbya]

😅😅😂😂

[@NZKiwi87]

I couldn’t BELIEVE the grams of sugar in that! That’s almost double what’s in a can of Coke, yikes!

[@stacym735]

😂

[@keltaruusutravels4024]

Diabetes in a can. 😅

[@GloomGaiGar]

juice? you mean syrup?

[@Jeremy-km1cu]

The Leonardo Di Caprio reference 😂

[@Amb-tastic]

I squeaked. It was great!

[@harrymooseknuckle6640]

The worst part is their "customer service". AA will routinely lie to passengers about delays, cancellations, etc and when caught, refuse to even apologize. All we expect is that you be honest when you're giving bad news, stop trying to pass the blame.

[@rogerdsmith]

Ever since the US Air merger/takeover of American, it’s become an entirely different airline. They needed to use the American Airlines branding to escape from the reputation they had. Things were very, very different when Bob Crandall was running American. That’s at least 30 years ago.

[@N464AT]

AMR has been treating their employees like shit for decades and it’s become their culture to treat their customers with such indifference.

[@ashgreene4914]

@@N464AT this isn't AMR anymore, that died when the America West/US Airways take over was done. Its now called the American 'Airlines Group. This management was supposed to make this new merged company better according to what they promised the unions who they wanted to have their support for the take over to occur. When i used to work for American back in the 00s the service was not perfect, yes there were a few indifferent employees amongst the good ones but I do remember the onboard service being better than what I saw in this trip report and this clearly shows that management at that company has gotten worse and not better as they promised when the merger happened.

[@goldgeologist5320]

Yep US Air merger tanked American. Any merger results in the poorer company changing the culture of the better company. Another example was United and Continental. Continental was great!

[@seannyice8130]

Can confirm. As someone who used (had) to fly US quite about out of DCA and CLT, I saw the sour attitude spread across AA post merger. How they've been able to survive this long with their attitude is a feat. I fly UA and B6 now if possible. Both Polaris and Mint have had much, much better soft product. With exception of one FA on UA IAD-LHR.

[@ceddiec1111]

Wait a minute. You paid for a premium ticket and AA wanted another $29 for Wifi? Spirit Airlines would be proud of the grift!

[@bobsatawake964]

Yes, even passengers in premium cabins pay for WiFi on AA

[@rawrberrys]

Nah, even Spirit airline would be APPALLED at that grift...

[@thomassharp2719]

AA is now Air Greyhound.

[@pleiadesneptunes]

I will file this for further usage! Thanks

[@charleskennedy1712]

I've flown AA 3-4 times this year including 2x LAX to LHR and my experience is identical to yours -- the hostility of every single employee I interacted with shocked the conscience. I like AA's later transatlantic departure times going east (even on the day-tripper from JFK apparently!) but they're just too mean. I'll stick to BA across the pond, and thank god Alaska have joined oneworld for US internal

[@mrvwbug4423]

Alaska is probably worse for it, their service has deteriorated since joining One World. My biggest Alaska pet peeve is having the damn cleaning crew on the plane before the passengers are off, it's like I don't want to dodge a cleaning person while I'm trying to get my carry on and get off the plane.

[@fenixrock80]

I am based in Charlotte so American is my default for most travel. American's operations infrastructure is usually good...meaning on time flights, quick and easy to fix issues, good boarding cadence once you are experienced. It makes it predictable and easy for frequent domestic business travel. The service product is awful. Like reaaaaally awful.

[@Mark_McC]

That’s the issue right there. The American staff act like it’s beneath them to even speak with you. There service is always terrible now. Look, domestic US flying is a bus in the air business now. No carrier is great. The difference with AA is, if i fly with them i’m guaranteed to be pissed off when i leave the plane.

[@kerotomas1]

Now unfortunately to AA most international flights are not business trips unlike domestic so people don’t really give a shit to being on time (obviously not hours of delays but 30 minutes or an hour is perfectly acceptable). On the other hand catering is one of if not the most important part of these fligths.

[@charliesandoval9277]

I live in Charlotte and AA handles over 90% of the flights here with many non-stop routes. AA is the only one with non-stops to LHR and the airfare reflects their monopoly. Why should they provide superior service if they hold such a large share? I have flown to ORD, BWI, JFK, or MIA so that I can fly British Airways and get so much better service and food. The contentious labor dispute between Flight Attendants and AA could be the cause of service erosion and indifference to customers. Honestly, they’ve become a flying credit card company. Take an application from a FA and you’ll see him/her smile and light-up.

[@WhatsThePoints1]

@@Mark_McCAlaska is pretty good idk

[@ndegepilot]

I have found that the New York and Philly based American Airlines crews, in particular, are the worst at customer service. They are very standoffish and can be shouty with passengers with no provocation. Not good.

[@429ecs]

100% agree

[@diver11b1p2]

American Airlines is a bus line in the sky, not a "luxury" product....

[@user-bq9oz4mm5v]

Couldn't agree more

[@WahabGoldsmith]

Then they shouldn’t charge luxury prices on their products

[@ryanleclaire3948]

AA, since the merger with US, changed their model to a low frills/quasi-budget model airline. Because of that, they shouldn't be charging luxury level prices. All they care about is maximizing profits, pleasing their shareholders, and eliminating features to generate more revenue; the customer comes last. That merger should have NEVER went through

[@redbird444]

Actually, they are the largest Commuter Airline in the world. The number of seats on the plane is irrelevant.

[@ScottSpotMedia]

Sometimes it's an actual bus!

[@SW-bw4xk]

My neighbors pile of leaves lmao 🤣 😂😂

[@Andrew_Kohn]

There's a massive contrast between the FA crews based out of JFK and DFW. Flew J class LHR-DFW on the 773ER, the FA's were all warm and friendly

[@kimberlyoldschool]

I flew first class on AA PHL-DFW and the FAs and service were perfection. I got a handwritten postcard from a FA at the end of the flight, thanking me for being a customer - have never had that happen before! Must be the DFW effect.

[@danip3270]

I agree. I fly almost every week, and have many miles on the 3 major airlines here in the U.S. I’ve been burned by all 3 of them, with many stories to tell. I’ve also had great service from all 3. I have most of my miles with American, and have been treated very well by the staff. I think it’s unfair to judge any airline by a couple staff members, really bad weather, or the food they give you. At the end of the day, I want to get to my destination safely and as comfortably as possible.

[@cbiasizzo]

As a former flight attendant I can explain why disgruntled airline employees won't resign. Soon after 9/11 almost all major carriers filed for bankruptcy, resulting in retirement benefits being cut back or lost all together. And, we took an average of 30% in pay cuts. Flight attendants can't afford to retire. So they're trying to stick it out until they turn 65 but sadly they're taking the anger out on people.

[@minerran]

Yep I understand. Retiring early is not an option because medical insurance is not affordable on your own and one must be 65 to sign up for medicare. That alone was a showstopper for me when I was laid off at 63 and thought about retiring early. No dice! The FAs should try to have a better attitude because being angry all the time is not healthy especially for older workers. There is enough stress already without us adding to it ourselves.

[@victor________]

The AA crew on a flight to Paris laughed as they put the noise cancelling headphones in their bags and stole them. They also put a whole bunch of mini champagne bottles in their bags. Honestly they just hire anyone

[@redademe]

I highly doubt they got champagne, AFAIK AA doesn't serve proper champagne on their flights, just cheap sparkling things. Though knowing who they hire, they would still believe it is champagne.

[@jocelynharris-fx8ho]

Ironically, I just finished watching an old commercial from the 70's where they sing the jingle, "we're American Airlines, doing what we do best". They're the best at doing the worst .

[@angelmiras5808]

@@redademe they do serve champagne on some international flights but nothing memorable. On Domestic flight just prosecco.

[@kentfrederick8929]

​@redademe Most Americans think all sparkling wines are champagne, and the USDA allows domestic sparkling wine to be labeled "champagne," if produced using Methode Champenois. Frankly, I'm satisfied with Korbel Brut. It's not like American is serving Cook's which is a horrible sparking wine from New York State.

[@stevens1041]

Yeah they do. For instance when they hired my ex-gf, the biggest cheater in the business.

[@LivingTheDream21]

I applaud you for blurring out people in business class and giving them the privacy they paid for 👏 🙌

[@seancatacombs]

The main advantage of US airlines (or United at least, being the only one I have experience with) is their apps and constant updates & communication about flight status. After a flight cancellation nightmare that resulted in two almost-missed connections and lost luggage with SQ of all airlines, I've flipped my priorities around to being OK with so-so soft product and even hard product so long as the ground experience is top notch. United absolutely babies you with text and app updates every 30 minutes about where your plane is, when boarding starts, gates changes, etc etc, which is the best when you're exhausted and discombobulated from 20+ hours of long haul travel

[@nico_pen]

You can get that on other airlines, AF or KLM for example

[@Jgutin1]

@@nico_pendisagree AF app is awful.

[@kevinquartemont2313]

Yeah, I agree. United does an excellent job of keeping you updated on gates, time changes, etc...but what is even nicer is the peace of mind being able to know where your luggage is. I really like these characteristics about United.

[@pleiadesneptunes]

sorry, but I expect more from an airline for 10 000 $, and have never not made a connection for lack of information. Travel is sh..t these days, it is that simple.

[@marlopeterson8283]

Went to heck in 1998, spiraled into bankruptsy, ruined TWA, and never recovered.

[@mrvwbug4423]

And that's before the reverse merger where America West assumed AAs identity like they did with US Air. Remember AA as we currently know it is actually America West.

[@BreezySundaysOfficial]

Bro said soft product twice 😂

[@mackieverga]

“I’ve flown over 160 airlines, mostly business class,” that’s when I knew I’m so poor. Ahhaha!

[@nonstops_aviation]

To sum things up, paying a big price for business class on a US carrier isn't worth it if you get a free upgrade take it but if you don't just stick with economy or fly another airline.

[@StallionFX1]

Completly agree! The ONLY US airline “first class” product that I feel is worth the price (or even service in general), is JetBlue Mint. Not only is levels ahead of all other US carriers combined, but also a fraction of the cost as well. I do occasionally like Delta as well, but they barely make the cut. US airlines in general seriously lack even a decent product and are way behind in comparison to other world airlines.

[@ltltornado3337]

This

[@user-pg2wm9jd9p]

Please fly Spirit.

[@jocelynharris-fx8ho]

​@@StallionFX1 makes me wish the glory days of aviation would come back when we had a wider choice of airlines and some of them actually made your flight a fun and enjoyable experience.

[@briansguy]

@@StallionFX1 because they're mainly focused on domestic flights that are 5 hours or less. But international business or first class on Delta or United are at least half a step up from what you would get on a national flight. But the exception is with AA, not so much...

[@maryannherrera7182]

We recently flew AA business class from London to LA and had similar viewpoints. I was in row 2 thinking I would get to select lunch options early on. Unfortunately they started at the rear of 2nd so ran out of my 1st choice. The flight attendants could not be found again once meal was over. No 2nd glass of wine for me. Additionally, even though we were flying during daytime they told everyone to close their windows, shut off the lights and basically seemed to expect we’d all sleep the 11 hours returning to LA. We will not go back….other US and Euro airlines do a much better job. The lack of service was appalling.

[@kens8776]

On AA, meal selection starts in the back on odd number flights, front on even number flights. At least that's the way it used to be. 2.5 million miles (in a seat!) on AA here. Lifetime Platinum. The US Airways merger diluted my status substantially. I fly only for pleasure now and had the best ever Biz Class flight on a 787 from Rome to DFW last year. I usually get some decent service on AA, but I agree it can be spotty.

[@kirbyketrow6846]

We flew American yesterday from Barcelona to Miami Business Class…you’re right about the boarding of Priority 1-4…makes no sense….in one line. Then the announce that Group 1 could board first…..so you had to push through all the people. The food was not great and we were rushed the entire time on a 9 hour flight……

[@tgwkk9167]

I usually board as late as possible especially when I have checked bags in Europe…. Once so late BA missed their slot and it cost them $$$$ - my little get back to them!

[@ClockworkLiam14]

As Crew myself we are very strictly told full fare passengers must be offered a choice first then staff

[@arribaficationwineho32]

Told that but who actually controls it? The staff

[@robinmasters2530]

Right there is the answer as to why American Airlines isn't anywhere near the standard of Singapore, Emirates, Qatar or Qantas, etc, etc. When the airline staff believe they are there to be served not paying customers, it illustrates the culture that no doubt controls the company.

[@scottvernon7347]

"everybody's so creative!" 🤣🤣🤣🤣🤣🤣🤣🤣I nearly wrecked my car when she popped up..... funny!!!

[@haute03]

The way I shrieked! Hilarious!!

[@gordomctavish6599]

You’re watching videos while driving? Please don’t do that, it’s worse than drunk driving.

[@raifhol]

American is competing with United for the worst food award. Had a friend bring a "small pantry" with him on an AA business class flight knowing how disappointing the food would be.

[@eahoward83]

I now do this every time after a long domestic flight with nothing but "golden chicken" on the menu 🤢

[@stj53]

As an Atlantan, I'm a Delta fan and hope their product exceeds expectations but as an American, I'm rather ashamed that we can't seem to offer world class service from an airline named 'American.' Part of the problem is, I think, the fact that profit trumps all other considerations in our country.

[@duanes2000]

I just have to laugh that the ad for this video was from American Airlines.

[@KrisKk08]

Time to pay for KZbin premium, it’s worth it.

[@mrvwbug4423]

@@KrisKk08 Or just get a good ad blocker ;)

[@olivertwisted]

@@KrisKk08 Or just use Brave and pay nothing.

[@timgibson6349]

I recently flew AA in Premium Economy from CDG to JFK on a 777.200. Just two rows. The meal choice ran out at row 1. No apologies... u get pasta. We did have more legroom. The very seasoned JFK based f/a, when I sympathized with her over their product, went in to a trade. "I have been flying for 35 years and I can't hold Rome' . This means there are even more senior AA f/a's who can bid for and fly to Rome. Lesson is, unless u like f/a's who have been flying more that 35 years and hate their job, then don't fly transatlantic on AA to Europe. It was horrific and just a union based product. This woman had NO clue. I went back on AF and what a pleasant experience. Similarly mature f/a's but they delivered 100% . The AA gang just need to be pentioned off as they do the carrier absolutely no good.

[@zoomcctv]

This makes BA club world look good and that’s an achievement. So well done AA !

[@crBudgetWatches]

These meals are in business????? I can’t imagine what the economy meals look like !

[@Goaltimer]

Probably the usual pasta or chicken choice.

[@user-xg4px5bh7q]

It’s bad. Very bad.

[@AngieRTaylor]

Wow… sounds like the American boarding / gate agents are turning into Frontier gate agents…. I am growing tired of being barked at from gate agents…

[@briangasser973]

Depends if Dan was blocking other paxs from boarding before his group was called. He could have been asked more politely to move, or Dan wanted the reaction for his video so he knew where to stand to get it.

[@ANF4LYFE]

@@briangasser973 Exactly! A flight attendant clearly broke his heart in the past and this is his revenge lol

[@_powerrranger]

@@briangasser973 he's usually pretty polite. I doubt he'd do such a cynical thing just to get a reaction

[@willem-henridenhartog1722]

Sam Chui’s review of a couple of weeks ago he had the same experience as you: terrible service!

[@mrvwbug4423]

Yeah, AA is slacking if they missed Sam Chui on a flight. Most airlines have a "Sam Chui" policy where if he (or several other well known flight reviewers like Dan) are spotted on a flight they are to get the absolute best service. And the reverse is true if Josh Cahill is spotted on a flight, carriers that haven't banned him yet have policies to kick him off the flight if spotted.

[@trojanmoondoggie4582]

@@mrvwbug4423 This is why watching his reviews is pointless. They see him board and they kiss his rear end. It's not authentic. Apparently AA didn't though. Interesting.

[@anantgoyal575]

Thanks for the honest review!

[@ageoflove1980]

Funny how in the States "concierge" means something fancy. In Dutch the exact same word means janitor. "Sir!!! You have to be janitor level to stand here!!" :D

[@marias902]

😂😂😂

[@mar1812]

When booking a tour, I always ask my agent to try to avoid American. The crew is always sour and/or indifferent. I've seen crew roll their eyes at passengers. I flew LHR-LAX last November and the crew on our aisle was saying awful things about their fellow crew on the other aisle, as if we couldn't hear them. My friend in the aviation industry calls them bitter Dallas cows.

[@koreyb99]

After 12 years, first time I haven't had AA status. Switched to Delta out of PHX.

[@wilhelminemuller9024]

Hahaha oh my god! Dan I loved all the sarcastic jokes in this one haha! Keep them coming

[@afonsosantarem]

I flown AA business class from New York to London on the B777-300 and I can say that my flight was great! The food was good and the cabin crew was amazing. Is a shame that this doesn’t happen on all flights.

[@rmcqua]

In the 80s and 90s I flew very regularly TA with AA in business class. Boy, do they seem to have deteriorated!

[@damion954]

As an airline employee, I totally agree with your criticism. One of the biggest problems is management. With the many mergers throughout the years, and with US Airways management running the new airline, their is no clear identity to what the airline is. Is it a low budget? Or is ot premium?.. different cultures, norms and standards. Until they resolve this, it will continue to be a disaster.

[@jbrown7403]

Loved “now, back to the moaning” 😜 It’s like AA isn’t even trying with the food. 🙄

[@mjbset93]

The use of that “everyone is so creative” clip was perfection. 😂

[@Pointsblogger]

Not surprised. If I go to Asia or the Middle East I always pick those area airlines instead of any airline in the states.

[@martyzeenyc1210]

Absolutely horrifying experience for ANY business class product. If this was in any other continent they’d be bankrupt in a few days.

[@mitchwaggoner1316]

The Leo bit was CRAZY 😂😂😂😂

[@donegood8712]

Never fly American Airline or any US Airline internationally.

[@wwt17]

UA is horrible, but Delta is actually pretty good. But you’re right, if you can it’s always best to fly the flagship carrier of the country you are flying to.

[@trevorjohnson8993]

Delta and United are not bad. I would avoid AA if you can

[@wwt17]

I wish I could say my experience on UA was ok.

[@Cal90208]

@@wwt17UA is getting there.

[@mrvwbug4423]

Delta isn't bad, United is good in business class. Both are much better than AA.

[@zipjay]

The worst thing about AA domestically is right after you get to cruise altitude, they come on the PA and start dumping their credit card spill on you.

[@BwInNewJersey]

I love the American Embraer flights. It feels like youre in the carpool lane. Everything goes faster.

[@charllectric4842]

4:02 "Top to bottom, front to back, she is beautiful! Even if she is 25 years old" LMAO 🤣

[@neillthornton1149]

1000000% agree the Collins seats are SO much better. My main complaint on the Safran is the laughably bad storage. There isn't even space for the things they give you for the flight.

[@LiviuXSA]

i laughed so hard at this video my belly hurts. thumbs up 5/5

[@supersonicfroot]

Aah, American Airlines, home of the shelf-stable macaroni and cheese for catering… 🥰

[@rpsmith2990]

So if Lucy makes it to catering at LAX, she can still expect to find some that is good once she's fought off the raiders...

[@Francebras]

Business class on AA is an extremely mediocre product. In the few remaining flights offering First, service is shameful.

[@Ps5prolite]

It’s run by Americans. What do you expect? It’s like Peasant Airlines lol

[@karkoncierge7585]

ALL my awful flights have been on AA...it's an awful awful airline. Awful staff, awful catering...the absolute worst!

[@abhigyakhandelwal9215]

Dessert on AA business class looks so sick man, I mean vistara airlines in India serve cheesecakes for dessert in economy class to all its passengers and that too on a domestic flight.

[@migbham1]

14:23 - LOVE that you included Tanisha!!!

[@shottabwoi3985]

GAGGING! 😭😭😭😭😭😭😭

[@karols432]

At this point AA only engages in two lines of business: 1. running flights on monopoly routes where they're able to overcharge their customers that are actually paying for their flights with cash 2. Selling miles to credit card companies that end up only being usable used on flights where they have to compete with other airlines anyway In either of these cases, customer experience does not matter one bit because they realize that they're either the only direct flight available or they've already made their money from the credit card company on the back end at which point it doesn't matter how late or crappy their customer experience is

[@KLEANTRIX]

All reviews should be like this.... HONEST! Also AA business class is horrible.

[@markwils5042]

The best thing about AA, is they are the biggest airline in the world, and go literally everywhere; more importantly, the Advantage FF program is far more generous than United, and especially Delta.

[@nazlannazarudin5090]

Go literally everywhere? There are many many more airlines that have more destinations than AA

[@vitasoy1437]

​@@nazlannazarudin5090actually google says the opposite. Not "Many airlines" fly to more destinations than AA, since United is the only one that flies to more destinations than AA.

[@jackbritain]

@@vitasoy1437 In the US maybe, but worldwide, hell nah

[@dannigjik]

Exactly

[@huuuubaah]

Yep - i scream this to the heavens. They're miles are worth easily 2x-3x more than UA or DAL. Plus you can fly freaking JAL from US to TYO for 60k AA miles!!!!!!!!! I get it. AA metal is not great. But the difference in product between DAL and AA doesn't make up for the embarrassing gap between the value of AA miles v. DAL miles

[@Neetabeeta1972]

I dilute my juice and soda with sparkling water too!😂

[@stephenutkus4873]

I’m captive to AA in the PHL market for European flights. AA can be mediocre on food, but it is usually a lot better than your JFK to LHR service. As you noted, wine selection is very good. If they actually roll out espresso, I’ll be sold. I’d say westbound food on AA out of Europe is better because catering standards are higher there for a given price point. Philly has great food, but at PHL itself, the demand for quality isn’t there from AA. My recommendation unrelated to AA is never to eat over the overnight flight; it only delays the adjustment process. I find FAs to be generally of high quality out of PHL in business class. Check-in in PHL for business class can seem harried, and the Admiral lounge is out of date. In LHR and ZUR, two recent airports I flew out of on AA, it is exactly the opposite. And no, I couldn’t imagine a PHL based crew serving crew ahead of clients.

[@smaze1782]

American Airlines doesn’t care how many bad reviews it gets. Nor do they care that their customer service is crap. They know the flights will be sold out regardless.

[@ecclestonsangel]

You are so right, Dan. AA's soft product is HIDEOUS. I was flying down to DCA a couple weeks ago, from SYR, to visit my sister and vacation on Chincoteague Island.(so beautiful! You and Oskar should go there) The only reason I flew American was the had a nonstop flight from SYR- DCA. I flew down on an RJ900 in domestic first class. The flight attendants were incredibly rude and you only got a cup of soda, with no snacks, The flight attendants served ECONOMY first!!!(that was wicked rude!) Contrast this with my Delta flight from ORF back to SYR, with a layover at LGA. Again, I flew domestic first class. The flight attendants were super nice. They let you have as much as you wanted to drink; they also had pre departure beverages, which American most decidedly did NOT. Delta also gave us the premium snacks, and we could have as many as we wanted. I flew an E175 from ORF to LGA, then an RJ900 from LGA to SYR. Even though I had to connect(there are no nonstop flights from ORF-SYR) it was a way better flight on Delta than American. I wish I didn't have to fly AA at all but they are the only ones that have nonstop service to National. It really sucks!

[@phatkid099]

“My appetizer is a pile of arugula”😂 laughed so hard!

[@TheNorweigen86]

Flying to Frankfurt from Helsinki in msfs right now

[@NonstopDan]

Have a fun flight haha! I miss MSFS

[@JimNortonsAlcoholism]

​@@NonstopDan New version coming out in November. Get back into it. I will be

[@orlandorallegue4046]

Flew American for 15 years being bi coastal residents! I kept a folder of all the complaints and abused we received by the staff because of our pet. We paid $200 round trip every 2 weeks still the abuse was so unfair! We. Lee business class most times. New York - Miami. Good REPORT

[@jeremycarr2712]

$10,000 and you have to pay for WI-FI, WTF??

[@flyingmania4371]

I flew AA once in short haul First Class. The crew had us pass around a Snack Basket (like from one passenger to another and back to the front where she picked it up). First Class had no Biscoff in the basket so I went and got some from Coach and the First class flight attendant started lecturing me that I shouldn't be moving between cabins and 'stealing' snacks from coach.

[@rixxroxxk1620]

AA corporate would be explaining to me why their non rev employees are getting better service than someone who paid $6k for a round trip ticket.

[@RoldHa03]

but American airlines' CEO wouldn't be able to buy himself another vacation home if they hired more staff :(

[@cserd8734]

$10k wtf.. why so expensive when there is so much compilation on that route? I can fly first class on Emirates return RETURN from Melbourne Australia to Paris for $18k AUD..

[@franklinshouse8719]

Regarding treatment by employees, my guess is that they are treated poorly by corporate AA. I believe they have been for years. Years ago, Southwest Airlines employees were treated very well, and it showed. (I don't know about today.) For AA, it has always been a constant battle between corporate and employees. So sad.

[@Hoakaloa]

"even though she's 25 years old" 😆Is Leonardo still doing "that"?

[@ronwest7185]

I once flew American between Tokyo and LA, and remember two things: the captain telling us that the cabin crew were there 'prim-ar-il-y for your safety' and the cabin crew actually spent most of their time in the galley, playing cards. This review doesn't surprise me.

[@GlobeTrotter-007]

BIg D - you’re so right. The day soft product became most important to me, my days of being a stubborn AApologist ended. Really disappointing. Best to you and Big O.

[@gooner7768]

The cabin crews working for AA are the worst people I have ever met on planes, and I have experienced Air India.

[@ethanpham3187]

I flew American on their 777-200 CDG-JFK and I guess it was my first time in international business, but everyone was nice 😅 (edit) I didn’t know there was still the old Concept D business seats because I flew the new Diamond seats

[@poncho6784]

My experience as a US frequent flier is that absolutely NO US airline gives a crap about customer experience. Period.

[@renaissancechambara]

Their priority is increasing quarterly earnings not the 'cattle' flying on the plane

[@mrvwbug4423]

The highest profit margin seats on an aircraft are the business and first class seats, encouraging people to fly those with good service helps sell more premium seats. The business class cabin makes more money than the entire economy cabin despite way fewer passengers.

[@pleiadesneptunes]

it is all US airlines now: the cabin crews are entitled and l have been yelled at (YES!) for perceived wrong-doings on all these carriers (like asking for a GLASS of water before take-off on Delta, the steward wordlessly pointing to a small daisan bottle instead; (ice?) champagne available in a glass….) seats just ok, food bla. And among the most expensive business class tickets! Boarding always sh..ite and chaotic. On-time IS most important, most would agree with American here. Thanks for another travel jewel!

[@Metallex]

I flew AA for the first time on the way back from Chicago to Manchester. Easily the worst long haul service I've ever had. FAs were disinterested and unfriendly, food was passable at best (I'd flown Aer Lingus out and they were great in all areas), and generally just a bit crap all round. But hey, they got me home in one piece so that's what counts I guess.

[@Salmiyaguy1]

I never understand why first and business class customer are charged for Wifi.

[@littlee4620]

Hope you enjoyed yourself in Pittsburgh! Next time you’re here, check out the Mister Rogers exhibit in concourse C.