An Introduction to Business Process Management

[@dr.davidbush4293]

I am working on a class assignment creating a strategy proposal for the executives' team and this video has just made my job easy. Thank you very much for this! I really appreciate it!

[@efinek]

This introduction video should be mandatory for many BPM "experts". Thank you for sharing.

[@JohnAppleseed]

Where are you now?

[@optimumhq3023]

Thanks for this video! We are in the business of BPM and this is a great, informative video!

[@kunalmandalia1165]

Thanks for making this video and referring to "Jeston, J. & Nelis, J. 2006. Business Process Management - Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann." this book is a real eye opener and shows how important BPM actually is today.

[@anilpillai9180]

Truly compact but real informative content 😊

[@Vangriffeth]

Thank you so much! This was very helpful and informative.You explained more in 8 minutes than some books do in 20 chapters.

[@makaifernando6534]

Instablaster.

[@jordifernandezroyo9279]

Thank you very much for the video! It is precise, concise, and very well explained!

[@DatamarkNetCallCenter]

I agree!

[@missn2021]

This video helped me a bunch. It was less than ten mins long but quite comprehensive. Thanks!

[@oudades3ta]

business process management business process management is a process centric approach for improving business performance it combines information technology with governance methodologies so what is a business process exactly ? the business process is essentially : -a standardized way to convert a set of inputs into a desired output that a customer would find valuable an example : -would be a loan application at a bank the customer supplies an electronic application form typically via the bank's website, this information becomes the input into the loan application process. the business process itself may then consist of a credit check and other activities that enables the bank to make a decision about whether to approve the loan or not. the output of the business process is a decision that is communicated to the customer followed by the money being paid into the correct customers bank account. we can say that the business process transforms several inputs into specific and more valuable outputs. in general we can define the output of the process as everything that emerges from the process,the primary output is what is desired by the customer : in this case the money they wanted to borrow. the secondary output is perhaps an email notifying the customer of the decision. the input to the process is provided by one or more suppliers . this is often in the form of information. the customer can be an internal customer like a manager at the bank or the external customer who applied for the loan. even another subsequent process can be thought of as a customer that is consuming the information created by the first process. any entity the demands and consumes process output is considered as a customer. the three pillars of bpm are technology, people, and processes.all three aspects need to work for a BPM project to be a success. the business process needs to be fit for purpose and actually satisfy the demands of all the stakeholders. the people aspect also need to work. if the customer neglects to provide all the required information, the webpage will alert him or her that the application form is incomplete. if a manager forgets to approve a certain process step, she will get an alert and if she still ignores it the alert will escalate to her manager. and the so called process owner will also get an alert that the process is stuck. this level of visibility is impossible to achieve without good technology for the automation to work smoothly the information. system needs to work seamlessly all of the time. only takes a large team of experts with IT and business knowledge to implement the BPM project. the project team will study a related set of business processes in great detail and then try to redesign it with the objective of optimizing it. so it is fit for purpose :this happens during the design phase of the project. with the processes are carefully designed to be as simple and straightforward as possible so it can be completed in the shortest possible amount of time without making mistakes. during the modeling and simulation phase of the project, the process is documented in the form of an activity model, it is then possible to simulate the behavior of the system and try out different scenarios through a what-if approach. once the process is approved by management it, is deployed, this occurs during the execution phase of the project. the project team will then monitor the performance of the business process to see if anything goes wrong: this is the monitoring phase if any problems arise, changes will be made to further optimize the process to take care of exceptions :this occurs during the optimization phase of the project. a good BPM implementation will : - increase the visibility of the bank's activities, making it easy to monitor and control the critical business processes of the bank. - it provides management with an increased ability to : - identify bottlenecks. - making improvements we need it -and reassigned resources to meet customer demand it also provides an increased ability to : - identify further areas of optimization that will improve customer satisfaction or lower transaction costs good PBM system normally : -contribute significantly to reduce lead times, so the customer hears about the decision of the bank within days rather than weeks BPM ensures better definition of the duties and the roles of the employees of the company,it's also a good tool for fraud prevention auditing and assessment of regulatory compliance. bpm system prevents the unfortunate situation where a customer who phoned to inquire about a loan application is transferred from one individual to the next and to the next with all of them saying sorry it's not my decision but let me transfer you to the person who deals with it. BPM uses a cross-functional approach, so the work is automatically moved from one desk to the next without any need for manual intervention of course training is crucial to ensure employees and managers know what is expected of them. before a BPM initiative is launched it is really important to get the buy-in and active support of senior management the project leader needs to manage the expectation of all the stakeholders. once the system is operational, the project is not yet complete. the team needs to listen to the customer feedback and make further improvements. in general all the principles of change management needs to be followed to ensure success, because everybody's job will be a bit different after the project is done. Bill gates, once said the first rule of any technology is : that automation applied to an efficient operation will magnify the efficiency. the second rule is that : automation applied to an inefficient operation will magnify the inefficiency. it is important to remember that the information technology being used is simply an enabler that can take the business its processes and management to new heights. it can create new, faster and more effective businesses if used correctly. but it can't fix broken processes. the following are common mistakes when implementing a BPM system : it is a bad idea to start configuring the software too early well before the business process has been studied and potentially re-engineered. thinking in silos is also a bad idea: many functions need to contribute to a business process and unless it crosses functional boundaries is unlikely to create true value for either the company or the customer. ignoring end-users is also recipe for disaster, their needs and wants must be paramount. if the redesigned and newly automated process does not improve their experience of the service then it is unlikely to be a success. never use a BPM project to reduce headcount as the primary objective people will find out and do their best to sabotage the project. people like to say do it right the first time but this is often unrealistic in a complex business environment, the idea is to build a flexible system that can be quickly adapted to changes in the business environment, for example : ---changes in banking regulations : it is a very bad idea to hardwire the framework. not supporting users through adequate training and support,is also a common mistake --- and don't forget to celebrate when the system starts to deliver good results, people need to see that their efforts are appreciated. relying on long-held beliefs or gut feel is dangerous, and it is better to trust the analytical data that the system generates to decide way to move your resources. automating failure is a very common mistake : a bad business process that becomes fully automated will simply do the wrong thing more quickly, however if BPM is implemented in the correct way and a good change management process is followed, it can have dramatic benefits for the business you

[@maritaria]

Clearly effort was put into the video, however it falls short in terms of the usage of the medium: The background music is distracting. It does not add anything to support the content or message of the video. It can only distract the viewer. The visuals of the presentation as a whole do represent the content of the video somewhat but some (e.g. 2:00) do nothing to show the viewer what the speaker is talking about. This would work better as a text/blog post with images.

[@Julian-yc5ho]

Hey, whats the intro song? Its so familiar ! :)

[@DevaP]

Can someone please give examples for each of the points mentioned in caution...

[@DerekBaffoe]

Hey Stephen, that was a comprehensive video. Much obliged. Care if we embed this video on our site for explanatorial purposes?

[@vikramprabhu9917]

Great summary, very precise and articulate!

[@KhanMuhammadKawserAhmed2]

Thanks for the concise video presentation.

[@WilliamMcCluskey13]

Loved the "Caution" portion! Would you recommend something like Proper Channel for process documentation?

[@jdarangor]

great presentation!!! This a very usefull introduction to BPM.

[@yaeloshri]

was this presentation made at power point?

[@MARK-fi5wb]

This video is great, thanks for sharing

[@2misidotcom]

I think that is a good tutorial to familiarize with business process management.

[@imegatrone]

I Really Like The Video From Your for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.

[@mickyjankis9542]

background music reminded me of Ocean's eleven (series) movies

[@josefpfister1]

Nicely done. Informative and interesting to watch.

[@live-englishclasses25years80]

Appreciative effort!!

[@58314]

great video, big thanks from a fellow south african :)

[@jimbosvlog9441]

Informative, great!

[@kabeebey]

Amazing Video, i now know the basics of BPM!1 approciate the video

[@mukundlele1987]

Thanks, Great video! The information is very concise. Concepts are clearly defined. If one wishes to specialise in BPM how does one go about it?

[@shadonayt5063]

السلام عليكم ممكن بروفايلك ع الفيس

[@ZzR2012]

this video is verry great... thanks for share..

[@JesusWilliams-pd9ib]

my bro it was a great video

[@nonanona-nk1yn]

nicely one but i want it as a .pdf file

[@robpim]

Great video. Thanks.

[@jalaj61]

Thanks for the explanation of BPM

[@MinistryOfAutomation]

Nice Video ....only last slide was bit confusing to follow because of video audio clash ......anyway thanks :)

[@davidmeza3157]

Very good, it helped me

[@prasannagr9165]

Thanks! Nice video.

[@JohnWilliams-nr7gj]

Thanks for the detailed information. I would also like to add that business owners are claiming that they have seen a significant increase in the profit with the help of a BPM software. I have read on many forums & blogs, an example: a blog written by Terry Schurter on "The Perfect Storm: BPM and Mobility" www.newgensoft.com/blog/perfect-storm-bpm-mobility/ Is it true! Is BPM is the future? What you guys have to say on the BPM Agility?

[@rajuray2489]

Thank you....

[@mkgmotley]

nice video on BPM

[@Impy2gimpy]

He has a South African accent, and he studies here as well.

[@wilfredogr]

Cool video, thanks.

[@24si6]

@acsodalatosmandarin Presentation is fully correct. that is call logical not explaining all you mention,

[@alexcooldude2004]

Try making your voice richer in tone. You sound like a robot, no offense though. Apart from your voice, great video man! Keep them comming!

[@WMsReligion]

Bill Gates quote alone was worth the video

[@Zoutepoel]

waardeloze muziek keus

[@dallinburton3419]

That SimCity background music

[@24si6]

Nice one

[@griffin0926]

Interesting.....if only i knew whats going on.....

[@mike64424]

a good introduction

[@aekuhail]

thnx

[@jobbarjilani5631]

Hello

[@Zenmobilecenter]

Great

[@PaTtEconomist]

I think spoker is Indian ....

[@24si6]

@acsodalatosmandarin ok Professor lol

[@uroborosjose6572]

Why these BPM videos are so awkward and boring? Is there no way to present this in a way people wants to buy?

[@alexparker4188]

Good introduction, but may I say that this is a boring voice without any intonation or enthusiasm whatsoever...

[@missn2021]

you sound very South African, or rather Afrikaner to be precise. I guess alot of the people aren't aware English isn't your first language hence thinking you sound mechanical.

[@kevinhalim7580]

seriously i couldnt even hear anything from his speaking,