An Unconventional Method for Building a Strong Service Culture

[@avizliran]

I completely agree that showing appreciation and building rapport with service providers makes a positive difference for everyone. It can be mutually beneficial! On a related note, here in Singapore, the F&B and retail industries are struggling with understaffing. While being a good customer is important, it's a complex issue. Many locals prefer jobs outside service, and there are restrictions on foreign workers. This lack of staff creates a stressful environment for those who remain, impacting customer service. Perhaps it is a good time to review if easing the policy can help uplifting the service levels. What do you thing about if tipping were customary, like in some other countries? Couldn't it incentivize servers to go the extra mile despite feeling burnt out?

[@RonKaufman]

Hi Avi, Thanks for your thoughtful comment and for bringing up some crucial points. You’re absolutely right - building rapport and showing appreciation can make a world of difference. I agree, it’s like adding a sprinkle of magic to our daily interactions! Regarding the understaffing issue, it's indeed a complex situation here in Singapore. Easing policies might be a step in the right direction to bolster our service levels. As for tipping, now there’s a hot potato! While tipping can incentivize servers to go the extra mile, it’s not a part of our culture here. Imagine trying to teach an old lion to dance the cha-cha! However, it could be an interesting experiment to see if it adds a bit more spring to our service steps. Thanks again for your service to the world and for sparking this engaging conversation. Keep spreading the positivity! Best regards, Ron