Another Reason To NEVER sell your gear on Reverb!

[@honkytonkinson9787]

As another old guy, this is exactly the kind of stuff that compels me to avoid using modern technology, because modern tech is garbage and the manufacturers of said garbage hate their customers

[@JD1553]

Sweetwater gear exchange has been great for selling gear. Not as fast to sell maybe, but absolutely no issues.

[@briangradysyndrome]

I think it will just take a while for people to migrate to that. The only thing that worries me is since SW has changed hands the quality control of what they are sending out (mainly the 55 point guitar/bass inspection) seems to be non existent. I have seen some awful mistakes being sent out from youtubers and a couple guitars I have received myself. I still love Sweetwater and still buy from them but lately yikes.

[@Dang...]

Good to know, thanks!

[@valueofnothing2487]

I quit Reverb when they wanted my bank account number.

[@kellyharrison1081]

Amen, had the same experience with being paid out. I asked for a check too and wasn't able to get it. I had to sign up for PLAID or whatever it's called. I probably won't sell on there for same reason. I found it really fruttrating to have use their chat and not talk to someone on the phone (which could be resolved in a few minutes on a telephone call)

[@damonkatos4271]

When they sold to Etsy, it went downhill

[@reverendg5937]

It tanked

[@NotLolo]

Thanks Joe! Will not even bother to look at Reverb.

[@jamesphillips4393]

Thanks for the great information, much appreciated.

[@jesselawson224]

I’ve never had a problem buying or selling gear on reverb. But the fee increase is a big detriment nowadays. Plus I hate selling any gear.

[@reverendg5937]

What do mean sell gear? The Geetar Gorilla would not permit such a heinous act to occur without me taking some lumps over it.

[@wmpopper]

Thank You Average Joe, Much appreciated, once again for your thoughtful presentations.🍀🍀🍀🍀🐞

[@davebaker5913]

Thanks for the info

[@kennyg63]

Joe , what you are describing is absolute insanity. If I were you I would file a complaint through your state’s attorney general office.

[@hoboroadie4623]

It used to be great fun getting together with Your local Congressional Representative's Constituent Services. Some hard driving go-getter ready to blast some poor schmuck on your behalf, threatening Congressional Inquiries and Attorney General's Election-Year Crusades. I can remember contrite Phone Calls from newly-religious Pilgrims seeking redemption through public service, often less than an hour after a dismissive hang-up. 😸 Not sure if we can expect much of that nowadays... the phone is no longer your friend.

[@kennyg63]

@@hoboroadie4623 In Florida you can contact the attorney general’s office through their website. You are able to fill out a form with your complaint online.

[@rob8482]

I agree . I sold two guitars and had an okay experience except for Plaid and the fact no one will talk to you! Good points, chief! Take care.

[@smoothassmooth]

A lot of businesses now don't want to talk to you over the phone even it's the best way to communicate. In fact they make it hard to get an agent on purpose. Sometimes you have to lie in why you are calling.

[@paulmcilroy7508]

YES! I've gone that far myself!@@smoothassmooth

[@daves9238]

Thanks for the heads up. I'm glad i watched your vid because I was seriously thinking about selling an item on that platform. Have purchased from Reverb several times but never used them to sell an item.

[@scottyjordan3036]

ya now im f-ed.

[@snball60]

Thank you!

[@briankeenan4901]

Holy Shit!!!! I am a guitarist. I constantly use the special effect "Reverb" on my guitar and vocals. I love it. Then I turned on this video that says I shouldn't use it....I was curious. But it's about the online swap market ( which I never have used or subscribed to) called Reverb. Whew!! Love ya Joe, keep up the good work. Btw, I still use eBay and Craigslist, I'm comfortable in that zone . No Facebook either.

[@AJgeartalk]

Thanks brother Brian! You made my day. 😂

[@guitarzan0515]

Thx Joe🤙

[@richardgarcia406]

I’ve sold two sets of pickups in the last two weeks, was paid to my bank right away, didn’t have to sign up to Plaid or do anything new.

[@AJgeartalk]

Your old bank link was still working at that time. They seem to now be forcing folks to link Plaid.....

[@Chris4Liberty]

Thanks for the heads up. That’s perplexing to say the least. As a buyer, I can still easily use PayPal. No changes have been made there, as far as I can tell. (But I can only do it on my PC- doesn’t work on the app anymore.) Sounds like they’re maximizing profit at the expense of their customers, like so many other companies who only care about quarterly bottom lines, rather than other people and the health of their company a year down the road. Short-sided idiots.

[@schreds8882]

I stopped selling on Reverb when they started jacking up their prices to sellers. It got to be crazy expensive. I figure, if I'm going to pay that much to the seller platform, I might as well sell on consignment through my local music shop. At least the fee I pay goes to a mom and pop shop. It takes longer to sell but there's no shipping because it's selling locally.

[@paulmcilroy7508]

Rather have my guitar in hand for continued playing than it sitting in some shop collecting dust and who knows what damage can come from people moving it around or playing it. No thanks.

[@tomhughes3613]

Great information, thanks! Now for a bit of irony. When this video ended, the ad the popped up was for Reverb! Maybe Irony not the right word.

[@AJgeartalk]

That's INSANE. KZbin for you.......

[@roberthoury4034]

Thank you

[@georgenovak9626]

Thanks Joe for the warning about Reverb . I previously have purchased several items with no problems and was considering using them to sell . I will avoid them like the Covid. Thanks again !!!

[@davidseal6863]

Internet commerce is a field day for the rogue merchants

[@briangradysyndrome]

I agree with what you are saying. I was in the same situation but what I have done to get around it is to create a new bank account with a new bank unrelated to where I bank normally. In regards to ebay when they switched to managed payments it was the same kind of thing (not sure if they send out checks or any other methods) I remember being pretty mad about it. I liked the paypal dumps. This separate account idea was the only thing I could come up with.

[@These_go_to_eleven_1959]

I blame the music stores which is the ONLY reason i ever sold on ebay or reverb! IF the music stores would go back to taking in consignment or would offer better amounts on used gear we could just deal with our local Music store. Just think NO SHIPPING! NO GETTING LOST or DAMAGED IN SHIPPING! Etc,Etc! There were one or two times where i just decided to take the loss on because i did not want the hassle of Ebay or reverb and shipping! I just sold or traded the gear at Guitar center or Sam ash.

[@chrismartin9561]

Thanks for this information, I was considering selling a really nice 10 top PRS Studio and trying out Reverb for the first time, not after seeing this! Reverb sounds like a total nightmare. The mere fact that they will only communicate through e-mails and require you to sign up for their pay service should be a red flag to everyone.

[@eddiejr540]

Every single person has a phone…but none of these companies use them, it’s all email..I freakin never look at email…the system is designed to give you aggravation

[@SeanDS1989]

I've always had good experiences selling guitars on eBay... for one thing, they take a lower cut if you are selling instruments (like 6% vs the standard 10 - 15%) And there was one time a guitar I sold got lost in the mail and eBay let me keep the full amount that was owed to me I prefer selling locally, but if you need to sell guitars online, eBay isn't a bad way to go

[@jimmyz2098]

Thanks for letting us know, Joe. That is a load of crap, and for the birds! I will NEVER use Reverb to sell any of my gear. Not putting myself through that crap, and letting those crooks make money on my over-night funds. And you can't even speak with anyone that can make a decision? A supervisor? Nope. Not. Gunna. Happen.

[@AJgeartalk]

Ridiculous Jimmy. Reverb has reached rock bottom.....

[@bellywitchproductions2183]

I appreciate the heads up. Reverb has gone way downhill. I thought somoene else owns the company now but I'm not sure

[@AJgeartalk]

Yes- Etsy owns Reverb now.

[@CurtisPuetz]

Great example of a company that makes it uncomfortable and inconvenient to use their service only because its better for the company and to hell with the customers. No sellers = No Reverb.

[@fixedgear37]

It's actually very convenient

[@paulgordo7505]

Also, an old guy. I created a secondary account just for this reason. Only used for reverb deposits!

[@AJgeartalk]

I may be forced to do that as well.

[@wikolib6821]

Thanks Joe, great info. That's a dishonest situation. Sounds like they're having serious cash flow problems. Hope you get your $ soon.I look at Reverb but have never used them. AFA ebay goes, I've never had a problem with them. You have to do your due diligence. I got my 2011 USA Hartford, CT Guild F-130CE new in box in a premium Guild hard shell case off of ebay for 1290 plus 55 ship. Either paid CC or Paypal, can't remember. One of the best guitars I own, wonderful neck, gorgeous full gloss body, wonderful sound, wonderful short scale playing dynamics. Won't sell it. You can't even find them used now. Between that and my Martin 00018E Retro short scale its almost a toss up (The 00018E Retro is almost the same guitar as the Clapton and Mayer models except their's are rosewood and mine is mahogany). Gotta say, the mahogany on my 00018E Retro is super gorgeous. I got mine new in box from a high school teacher in Tucson for 1700. It was a make up gift from his GF who cheated on him. He didn't want to make up and didn't want the guitar. Crazy situation, he was really hurt as I emailed a thank you and he said don't email me any more. Retail price at that time was like 2599. FYI: Just subscribed.

[@AJgeartalk]

Thank you for the sub! Be well my friend.

[@PedroBrando]

If I buy through Reverb a brick and morter store must be invlolved.

[@bobmanners8624]

I use Reverb all the time buying and selling, and I have for years. I've never experienced any of these issues. BTW, I'm an old guy, too!

[@miketuttle9319]

I just sold my last guitar on Reverb. Been using them for years, buying and selling, just for fun. Not trying to make money, just a hobby. The guitar I listed a couple of weeks ago sold, no issues with the transaction. Then I saw that I paid 58 bucks for the Reverb Bump - 4.5% of the sale in addition to the 5% fee. Only problem is, I did not choose that. I come to find out that they have the Bump as a default now, it used to be that you had to click the button to choose that. So they know there are unsuspecting sellers like me who don't pay attention and don't expect them to pull a fast one on the people keeping their site up and profitable. So, in short, fuck Reverb.

[@hheidrick]

2 things I have to say. The Email nonsense is the way thousands of companies communicate now. This is even done internally in companies also. It’s totally frustrating. How can a company prioritize the importance of a situation by an Email. Can you imagine having to send the 911 operator an email? Insane! Secondly the fact that the company wants to deposit it in your bank is because our government wants to keep track and Tax you on your money. Thank Sleepy Joe for that one. Great video, thanks for the information.

[@MarkRigler]

Funny how a reverb advert plays before the video

[@eddiejr540]

Joe…I’m exactly like you…ordered some food the other day, the kid wants my card number and the 3 digit security code…I said that’s ok, I’ll pay the driver cash at the door..hahaha

[@mikeservidz420]

Good info , I’ll sell to the pawn shop or music store .

[@crosswalklarry]

And get worked on the price.

[@bradleyblauvelt1572]

I quit them a year ago. But I was a buyer

[@lilymae4131]

Thank you for sharing, as I had thought about selling through Reverb, but will avoid the headache. Do you know anything about Gear Exchange that Sweetwater has?

[@AJgeartalk]

I have not used Swweetwater Gear Exchange, but many have and they seem fine. Phil McKnight uses them for his gear-I believe.

[@LonelyRocker]

Sadly, services like this get too big to make it possible for proper communications with users. Selling locally is easier if you can find a buyer. But sometimes you can't. Plaid is a reputable service. If you're selling online a lot you could setup a separate bank account. Though not worth is for one off sales. These are deposits. They have no other privileges but always best to take precautions. I have gear I need to sell and have never tried Reverb. You gave me something to think about....

[@jameslocke9406]

Where is a good place to sell your gear ? I’ve had it with reverb for a long time. Buttons are very limited. eBay’s not great either

[@TheOfficialManuelBurnett]

I’ve had luck on Facebook marketplace, Mercari, Craigslist, and OfferUp. I usually put the item on 6 sites so it’s more likely to sell faster.

[@carpathus]

Man that sucks. Hope you get your money. Another bad story concerning Reverb. Have heard several bad stories over the last 6 months. I quit trading with them a while back, won't buy or sell there.

[@Fernos005]

I really dislike that eBay has this same deal now... 😢

[@tonepilot]

Good grief. What a nightmare.

[@fretworkband3204]

Thanks for the heads up. I’m considering using Sweetwater to resell. Have you ever tried them? Also, whatever you’re using camera and mic wise, comes across much better on a smartphone now.

[@AJgeartalk]

No- I have never used Sweetwater, but I am sure they are good!

[@AJgeartalk]

The video looks pretty clear to me- no?

[@EHou01]

10% fee on Reverb. That's robbery.

[@danwilhite]

Wow, that sucks. Only sold one thing there several years ago. It went ok, but these new changes sound horrible. Reverb is owned by Etsy now...which seems weird. I sell on ebay mainly...they want your bank info now too unfortunately. No more Paypal deposits.

[@PeterMoore350]

Thx for the info Joe. I’ve never traded on reverb but I’ve had an account for a few years now. I still thought they used PayPal. I’m with you - not giving anyone my bank details. I’m wondering if i buy through them do i have to do a bank transfer? Cheers from NZ. Subscribed 😎🎸🤘

[@AJgeartalk]

Thanks for the sub Peter! Hope all is well in NZ!

[@Dang...]

Thanks for the warning Joe. Initially Reverb was great for buying AND selling. For a while they much better than Flea Bay and they annihilated ebay. But then they jacked up their fees. What you are describing is intolerable. Fuck 'em.

[@stephenwhite5658]

I purchased a mountain dulcimer off Reverb, and when I received it it wasn't completely built! Had to dress, crown , file fret ends,etc.... plus the bridge broke trying to file it tried to reach out to Reverb and nothing!! Plus the seller just disappeared off the Reverb website and the dulcimer was not cheap!! And an older guy as well I'm done with that kind of BullS@#!! As well

[@ThatGuysGuitars]

I’ve sold well over $100,000 in gear on reverb in the last 12 months Never had an issue (knocks on wood) with receiving payments. Never had an issue with them handling insurance claims, and always get paid a business day or two after shipment of the item. I guess everyone’s mileage varies

[@chasbee]

Ya, I'm an old guy too. This nonsense is NOT an option for me!

[@TheGorillafoot]

I think Reverb completely ruined the used market. Everything is rare now, no matter what. It's literally cheaper to just buy brand new.

[@lhvent]

I will never deal with Reverb

[@michaelp8856]

oh Joe - you know what was so crazy about the PLAID thing and my bank account. They wanted me to put my PASSWORD on it!!!!!!!!!!!!!!! who in this current cyber security world ever heard of providing your password to ANYONE!!

[@AJgeartalk]

Exactly. I am certainly not going to do that Michael.

[@johnnynbk]

I've never used it in the slightest,but that company name just sounds like a scam

[@er6nman]

I've never understood reverb and how it still exist? It sounds like the ideal place to look for or sell music gear, but each and every time I've looked (been at least a year since I've bothered to look again) Everything I've looked at was priced higher than new??? Like going to ebay and spending $100 more than buying from the manufacture, then spend an additional $45 S/H? That's free from the manufacture. That's what ebay has become and all I've ever seen at reverb. The only reason these practices continue, is because of the people that don't shop around and find what they want and just pay whatever it cost, without looking and finding out that it could have been bought for half. But "If I never look, I'll never know, and I didn't waste my time looking and just got what I came for." Has been what I've heard people say.

[@timothyandrews2157]

I'm an older guy also, and I just recently discovered the Reverb channel. Thanks for the heads up, No such thing as a handshake sealing the deal anymore...

[@goshgolly8305]

So your balance is zero and it's too late to connect to plaid even if you wanted to? You could use a new bank account for this transaction. was it an expensive item

[@AJgeartalk]

That's exactly what I did. Thanks.

[@goshgolly8305]

Not trying to take up your valuable time but I'm selling an item for the first time right now on reverb. About your balance? The money disappeared and the balance was 0. Or you got your balance back and transferred it to a new bank account? Of course them stealing your money is completely unacceptable

[@goshgolly8305]

Also don't forget PayPal has a history ripping people off. Holding their money for sometimes months and sometimes sellers had to take them to court to get their money back. There used to be a website maybe it's still there call PayPal sucks or something like. People could submit their testimonials about their PayPal experience nightmare

[@AJgeartalk]

@@goshgolly8305 No-they didn't steal any money. Just held up my payment because of new process they put in place.

[@davespin9034]

Regarding the staff you are dealing with it’s very likely they don’t even speak English and they’re putting your comments into a translator, which is why it seems we are talking in circles with someone incredibly stupid. That’s been my experience anyway.

[@theskycouldfly]

The reverb chat is run by bots. All transactions are handled by computers. Since this are owned by Etsy call their hq

[@edwardsmith9801]

Maybe get the better business burrow involved?

[@Rickbass55]

Live stream tomorrow ?

[@AJgeartalk]

Not tomorrow- I have been sick for the past few days.... Be well!

[@robraleigh8614]

Get well soon, AJ!

[@AJgeartalk]

Thanks Rob.@@robraleigh8614

[@larryburwell8550]

ill never buy from reverb either, too many fake auctions and misleading adds.

[@rickolson1738]

nope. paypal is enough. i won't sign up for anything else. they can do without by money.