Aquael Ultramax ENG - unboxing, first start and maintenance work

[@obamama4632]

I got this filter almost a year ago and it’s great, super silent too

[@AQUAEL25]

We're glad to read that :)

[@stoneysscapes7544]

Have to admit that I'm loving this Aqua El 1000

[@AQUAEL25]

We love it too!

[@TheBeatlesarekings]

Unfortunately I have been having a bad experience with these filters and Aquaels customer service. I purchased 3 of these filters and two of them have terrible issues with air spurting out of them. This seems to be a common problem in forums on the internet where air gets drawn into the inlet valves. Aquael released a version 2 model which tried to resolve the issue but unfortunately the new model is a lot worse than the version 1. My filters are only a few months old but Aquaels service has been awful and they don’t even respond to emails. Despite their obvious lawful obligation for them to fulfill their own warranty their customer care has been nonexistent.

[@AQUAEL25]

Hi, have you contacted the seller of the product? The normal route to dealing with product warranty issues is to contact the retailer first.

[@awilderireland]

Yes. They don't respond to e-mails at all. Other companies will respond to customers directly. They just ignore you. Or here where others can see they just fob you off on the retailer.

[@RealMenHaveCats]

Did you ever get any resolution of your issues? I'm interested the Ultramax filters because I like the idea of the prefilter but your comment, among others, has given me pause. I'm especially concerned about the lack of support from Aquael. And its own response to you makes it sound like it's not helpful or responsive to customers' issues.

[@RealMenHaveCats]

@@AQUAEL25 So you don't provide support to your customers when they have issues? How do you honor your warranty?

[@awilderireland]

@@RealMenHaveCats ***Edit. Sorry I think your question was meant that for the OP. I will leave mine in the meantime since I've typed it!*** No response. Except a comment on this video or my first one. Asking me what e-mail I used. They then deleted my response. I responded again. Haven't checked if they deleted that too! The e-mail address was correct by the way. The filter is fine. If you buy off a reputable dealer you should be okay. But forget about dealing with them directly. The Polish HQ at any rate. They might up their game in the US... Or not. Best of luck.

[@lesleyelder2826]

Ive just bought this and love it! Does the inflow need to be under water? I find the flow not very strong even when turned up? Thank you

[@tomsharp8680]

Would the pipes for this filter be able to fit through the gaps in the lid of the Leddy 75 aquarium? Thanks

[@sabdelgadir]

Has anyone experienced the filter stopping to work? Not sure if this is whats referred to as airlock. Its a nightmare getting it atarted again

[@terrydabill283]

A video showing how to reset this filter after cleaning because it is a nightmare to get it going again..I am literally about to smash it to bits with a hammer😁 I have been trying for hours to get it going with no luck.

[@mackarof77]

after cleaning ANY filter you can do it by old school sip[hon method, imagine you don't have pump (like in eheim classic), put baskets with media inside, NO water fill - IT SHOULD BE EMPTY OF WATER! connect everything, suck output hose with your mouth until water is going in filter and siphon effect will do the rest...

[@AKADEMIKparty]

I'm getting the 1000 version on Monday and I was wondering - Can I put the canister horizonatally or does it need to be vertically?

[@AQUAEL25]

It have to stay vertically.

[@ShaneForsyth-oe7cz]

Anybody knot the total height of filter including hose connections

[@AQUAEL25]

Shane, which size you need to know? Here you can check sizing details: www.aquael.com/products/aquaristics-us/external-filters-us/ultramax/

[@maxtronsk8]

i need ultramax 2000 with 16mm tubing please

[@maxtronsk8]

is possible to use valves from 1500 16mm tubing to 2000 19mm tubing?

[@Mapantz1]

I'm confused about the images I have seen of this filter.. I want to buy the 1000, but I have seen two different versions. One looks the same as this, the other has two buttons (or similar) on the top. What are the differences?

[@AQUAEL25]

Hi, let us know, where you have seen second version. This one which is in video is Ultramax :)

[@Mapantz1]

@@AQUAEL25 Just to add; The official UK Aquael website shows Ultramax with buttons on the top, where as your video doesn't.

[@Mapantz1]

@@AQUAEL25 Just search Aquael Ultramax 1000 and look at images. You'll see one with buttons on the top, and one without.

[@AQUAEL25]

Thank you for paying attention. We corrected it :)

[@Mapantz1]

@@AQUAEL25 What have you corrected? I stil do not understand why there are two versions being sold, and no one has an answer to what the differences are..

[@yashenvidushana9854]

This filter has a uv light

[@AQUAEL25]

It could be installed :)

[@robertrob6824]

​@@AQUAEL25can you show us how?

[@kenwarriner69]

She puts the filters in the wrong order floss should not go there flow comes bottom up