Arlo: Direct Storage Access is a BUST

[@chrischeltenham]

I'm so glad someone else has the same mindset as me with this. It seems to me Arlo set it up to fail because all they want is everyone to pay now.

[@SteveDOES]

I was thinking the same. It have the same feeling i did when the Ultra was released. I feel like it's should still be in beta.

[@moialder252]

not hey didnt. All other devices, there is no way to directly connect to a device without port forwarding and/or using a VPN. The only "easy" way is if you still keep a middle man involved, in which case connecting through arlo's servers and this defeats the entire purpose of DIRECTLY connecting to the device. This is what you and those who complain about this do NOT realize. SMH

[@SteveDOES]

What do you guys think, am i being too critical? Is this meeting you expectations? I don't doubt that things will improve down the road but as of right now, i'm disappointed. And on a side note, i'm being told that you can setup a FREE VPN on some home router. So please excuse what i said in the video about NEEDING to pay for a VPN connection. That doesn't apply to all.

[@Stealther]

The local network or VPN requirement is for your security. If they didn’t require it and all your videos were hacked off your local drive you would crucify them. The thumbnail and video classification is definitely something they should fix and it can be done pretty easily I would think.

[@craigk6154]

VPN as a service is what you are refering to when you think of NordVPN, or EasyVPN. These services are for allowing you to secure your comnection from everyone and control were your internet source is from. VPN or Virtual Private Networks as a technology is simply the idea of securing all data between two endpoints. Generally it does this by creating a secure tunnel between the two devices and and routing all traffice to the remote point. Some routers have VPN server funtions built in but not all. There are also other ways to setup a vpn with software on a remote device. I have it on my unraid server, for some commectivity. You can also do it fairly cheaply with something like a RaspberryPi and Open VPN. So with that understanding a vpn service is simply a company that has setup a bunch of thise remote secure endpoints to obfuscate where you really reside. Using a vpn software with you own equipment makes the secure connection, but still keeps all of your internet traffic sourced from your home. It should also be pointed out the setup for port forwarding dynamically allocates the port for access. This randomization help mitigate potential attack vectors bynot making it predictable. There is room for improvement certainly, but beyond providing proper thumbnails i am not sure how much better it can get. We have to remember this it intended to completely offload the need for Arlo servers. I would also like the ability to run continuously recorded videon to it and default my storage location to local access instead of having to change it everytime.

[@moialder252]

I made a reply to give you another perspective. I'll reiterate it here though that, what Arlo has done is allowed expert level feature that most consumers and regular users will find intimidating. What they basically are allowing is the user to connect directly to the device without going through them. No matter what device/brand/etc, the process in doing that is not user friendly. But its a major benefit because you no longer rely on having to connect to a middle man so if their servers are down or they go out of business your devices still operate as normal. Now this next part is what you should confirm for me or others-----does the camera system still work as normal without any internet? Meaning motion detection recording and then recording to the local storage? Does all of that work normally even if the camera is offline? Obviously you no longer will get notifications on your phone. BUt if the answer is yes, then with their new feature of being able to directly connect to the device, then arlo has opened up their system to truly be an offline system that works and still being able to retrieve the videos via being on same network or port forwarding.

[@nepentheanonymous]

@@moialder252 I hope he or someone else responds to your comment. I agree with what you said and have the same questions.

[@FTRB]

Great video. Unfortunately fell into the same trap, paid around $1,000 and I can't make use of the camera's features since I can't subscribe to Arlo smart in my country... the whole setup is useless now! Even if I use an external hard disk it just isn't practical at all. Really hate Arlo for not making this clear ... wouldn't recommend this brand at all!

[@camranh_royal]

wow ..thanks posting that, u just saved me $900 bucks.

[@arafatshamsul2972]

never buy this product , They are cheating with us

[@glencarrico3308]

I will never buy or recommend any Arlo product again . Without remote access it’s useless. The fees for von or cloud is ridiculous. I feel ripped off!!

[@teeloeur8962]

Me too!!!

[@justrbloke]

Agree 100%! Massive "shoot yourself in the foot" move from Arlo!

[@charlesdarwin6349]

All cameras covered in 10 dollars It’s a fair price for the features

[@navarrolewis8]

They should at the least allow all users to have a certain amount memory in the cloud, like at least 5 gigs, so you can view when cameras are triggered and not have to to wait to get home to see what triggered it.

[@abdullahX001]

1. Setting up VPN on modern routers is very easy and free. 2. Port-forwarding is typical to make your internal networking available publicly and Arlo is correct in advising it is a security risk because opening things up to the internet inherently does increase security risk. Arlo could absolutely use UPNP to bypass manual port-forwarding, but it can be argued port-forwarding is very easy to setup in all modern routers (you don't need to contact your ISP unless you don't know how to work with your router). Eufy uses UPNP and carries the same security risks; all internet connected devices do. Eufy homebase connects to Chinese servers regularly… no one has researched what on earth it is sending out. Besides these two things, Arlo have released a pretty crappy/half-polished feature. Disappointing? Or expected?

[@SteveDOES]

Thanks for the input John. Networking configurations is NOT one of strong suites (obviously) :)

[@circle4922]

These are good points. -Setting up a vpn is incredibly easy... there's really no "setting up" at all. -The vpn comes with an app (for mobile, etc.) -Setting up port forwarding is easy. -Worrying about your privacy when you're looking into *WIFI* enabled "security cameras" that talk about/have people wanting to share their security video camera footage with "social media"...is retarded - completely stupid. I'd like local storage. But there are so many of these "security cameras" with all kinds of privacy and security gaps (overt fails in concept) around I can hardly find anything other than a trail camera to consider. Man... Thanks for the video @Steve DOES. I'll look into the Eufy. I was considering the Wyze...because it's cheap, but obviously... same issues (I'd wanna disable, physically if need be, the wifi and all that stuff).

[@nepentheanonymous]

Yes. I was going to say the same thing as @John Doe. Correct me if I’m wrong but I believe It’s typical for real/traditional security camera setups (IP cameras) to require either port forwarding or vpn to access local network cameras/ equipment remotely. Otherwise Arlo would have to use their resources to allow customers to access their own footage. IMO it’s refreshing that Arlo allows some form of allowing customers to manage their own video footage for free unlike Ring and other competitors but I can understand the complaints about the somewhat buggy software.

[@justrbloke]

1. Setup maybe free, but a VPN is not. 2. You do need to contact your ISP if like mine, they control all ports either all open or all closed, massively increasing security risks, a less than clever idea from a security company, who has the option still available with their lower level Pro products to deliver everything as a Cloud based service, as seen in this video. Totally crap "feature set" from Arlo, appears to be driven solely as a recurring revenue idea, on a product already being sold at top dollar, rather than something coherent with the rest of the product suite and loyal customer expectations. Have gone from an NPS score of +100 to -100.

[@human1513]

Speak for yourself that doing some of the things you mentioned are easy! Not everyone has the same background! Arlo sucks and it not cheap.

[@brenn4063]

how is the arlo storage now? I was looking at buying a base station to work with my arlo essential spotlight cameras. what is your suggestion?

[@stevenm1368]

Im pissed i paid $1800 nz, my 3 mouth subscription ended yesterday now it's practically useless what a rip off.

[@Buddy22326]

My 3 month subscription has run out as well and was pretty annoyed at the cost to pay monthly. What a joke. Would have never bought the camera if i knew the extra costs. $15 a month adds up especially after buying the set for $1600 on special from noel leeming.

[@mihirshah042]

I am trying to enable port forwarding but o luck. Can you tell me steps to enable it? I did confirm with my ISP and i was not they don't need to do anything from their side

[@rawuncutmack1038]

Outstanding review. I won't even purchase these types of items until I watch one of your reviews. I've been with Arlo for the past 6 years now. But disappointed in this feature as well. Thank you (and the others) for even taking the time to make these videos.

[@dennyll43]

First I want to say that I absolutely like Steve's videos, "to the point" is what I like and very well explained.

[@crazykate77]

My arlo subscription recently ended. I do have a USB drive plugged into the back of my arlo system. When I click on library, and move the option from cloud to my arlo system (security system & cameras), there are no thumbnails available at all and it says "videos stored on security system & cameras are not available. Please check your connection settings." What does that mean? Where are the thumbnails?

[@MarathaRoyals]

So if I do not opt for the cloud storage option and use my own usb storage unit will not send me push notifications for any human activity? Is that understanding right?

[@SteveDOES]

It will just send you notifications for everything. If you just want person notification you need to subscribe. Eufy cameras will let you do that for free.

[@navarrolewis8]

‪give all users at least 5 gigs of free cloud storage, Or make easy access to local storage remotely ‬

[@michaelharrington5862]

LOL never going to happen don't buy Arlo!

[@tucsonsunshine70]

Why exactly do you think this should be free? What is it with Americans nowadays, that you want to get paid so much for your own work, yet you think decades of engineering design and storage and server maintenance should cost you pennies? Do you have any idea what things actually cost? Building space, software engineers, hardware engineers, network engineers, managers, supply chain, servers, backups, power, insurance... You're lucky that you get the option to buy the older cams with 7-day streaming and use local storage with the new cams at all. Other companies that offer "free" are getting their payback by selling your data, whether it's your video, your info and preferences for advertising, or other. If you're willing to give that up, go for it. The rest of us will respect the engineering hours that provide the product at such a low cost.

[@ironbull2003]

@@tucsonsunshine70 considering we all have access to free or our own paid cloud storage... having to use theirs and pay for it is absurd.

[@justrbloke]

@@tucsonsunshine70 - Low cost? Have you purchased an Arlo product recently?

[@Nate7700]

So i searched a bit and could not find the answer, does the local storage overwrite after being filled, giving you a seamless transition to new footage or do you need to manually delete the old footage to make room for the new footage?

[@SteveDOES]

Yes you can turn on an option to automatically overwrite footage when the drive is full.

[@Nate7700]

@@SteveDOES Thank you!

[@rossking1630]

Thanks for doing the review. Did Arlo ever add thumbnails for local storage?

[@jmsalvatore238]

Great video Steve!, I saw your video and returned Arlo cameras. Thank you so much!

[@laurentpasquier6798]

Great video Steve! Sadly it is still the same situation 20 months later... As a workaround, do you know if there is a way upload the videos stored on the local storage? it seems like we can't attach a NAS... Any clue?

[@mugdavey]

By the way, I discovered videos got recorded locally with my old vmb4000 on my USB thumb drive. I complained to Arlo support and said it works without having to purchase and upgrading to a Arlo smart hub. Arlo support decided to ignore me afterwards.

[@charlesdarwin6349]

Hi Steve Would you change your mind now given eufy’s issues? I am paying for monthly Arlo subscription and am very interested what will I loose if I were to buy a base and go for local storage. 😊

[@DrGerryD]

I wonder if there is a way to do this without a smart phone, for example on my Windows 10 machine?

[@alant9424]

Steve, how many days of footage do you get on USB flash storage with your particular setup ? Also, which flash drives work best with the Pro 3 base station ?

[@SteveDOES]

When I tested this with 2 Ultra cameras I was getting about 30 days on a 32GB card. With that said, it will depend on how busy the area is and how often the cameras are triggering. Also I use Sandisk for all my memory cards.

[@ottoovando8547]

@@SteveDOES Can I used a regular stick storage

[@EngineerDaddy]

Normally I don't comment.. but I gotta say I totally agree with you. I'm very dissapointed and I have decided to return my set of 4 ultra cameras. Here is a list of things I disliked: - motion detection is bad. Postman was recorded first time when he arrived to the door. What about the huge van arriving infront of our door?! Sensitivity is 100%. - wifi range is bad. Cannot stream 4k image if camera distance is >15 m (wooden house). Sometimes no connection at all. Live image loading takes 10-15 s - you cannot connect cameras to your home wifi which is probably a lot better than Arlo "base station" - there is 10-15 s delay in live view - cannot access local videos via router VPN. It was said in Arlo forum this might be Android app specific problem. - no thumbnails for local videos until you open the video - 180 / 155 degree image is not being "straightened". 120 degree image has basically no fish eye effect - no option to use night vision only. Usually b&w image is sharper - app HMI could be a lot better - company seems to be super greedy.. first make the product, then sell it. Not other way around.

[@KingFergus]

I've set up port forwarding but still cant access the storage remotely. I mean you just go into the WAN settings plug in the information from the Arlo app and it should work right? I also set up an internal static for the Arlo base station but no luck. any ideas?

[@CaptMac-zw8mz]

Thank you. You also forgot to add that you can’t delete the locally stored video from the app. You have to unplug the external drive and then delete from a laptop. Very odd IMHO.

[@codygaroutte5632]

That's what I was wondering myself. I get that direct storage access through the app only allows you to view last 30 days. Like say Nov 1st to Dec 1st worth of videos, but what can you not delete downloaded videos from phone and have another 30 days. I bought a 1tb card because the VMB5000r6 (Ultra 4k) model says it supports up to 1tb. Why should have to eject the micro SD card every 30 days and delete the videos just so I can view them on the app?

[@Limumark]

Thanks for doing this video Steve. I'm like you and quite disappointed with Arlo's poor reaction to customer input. I love my Ultra's but the monthly is really going to kill some of their business I believe. To me, the local, seamless storage option is a no brainer.

[@ej4999]

Same. I spent way too much money on this. Got the Spotlight and higher pitched alarms. And now, the more advanced cameras are very frustrating on my app and trying to figure out online. Only my 2 older cameras actually save the videos AFTER I declined Arlo's monthly subscription.

[@omraz7864]

just bought arlo essential xl i do get motion clips automatically saved on my arlo app to view when it detects motion do i need a base station whats the benefits of base station?

[@callmefrog76]

i absolutely love the arlo 3 pro camera, my trial subscription ran out and the library for the cameras was wiped. this is very shifty to say the least, by Arlo, it is deceptive to say they have given their customers access. i am thinking about trashing the system and going to a hardwired system.

[@OdinAllFather77]

Thank you for this info. I was going insane with this problem. It sucks.

[@irv3344]

I have a 2K pro 4xl with hub and finally figured out how to do local storage but mine only has 1 usb port. So do I have to unplug my usb and look it over at home with the same wifi? And does anyone have a base station with only one usb slot? I want to unsubscribe and use the local storage but will I loose all the rich notifications?? Thanks!

[@psfgtech]

I have an old VBN 4000 and I have 6 ARLO essentials, Should I just drop The vbm4000?

[@husimayer1671]

I have an Arlo Pro 2 with 4 cameras and a VMB4000 base. If I upgrade to a VMB5000 base, will I be able to access my USB storage? No subscription. I'm using Windows 10, able to see Library and Live Devices, no trouble. W10 updates allow me to pair and share to Mobiles.

[@irv3344]

So are you safe if you disconnected the cameras and have them threw the base station? Or is that a risk too? Base station from wat I remember helped the arlos reach further away and secured? Any ideas?

[@thomas11225]

Hello. I have enabled the ports on my router but in the Arlo settings of the hub it says „status not available „ and it won’t let me download the videos from outside: please check your networksettings bla… Anyone can help me?:)

[@christopherlowe4129]

Great video. I appreciate your explaining the USB storage; it confirmed what I read on the Arlo site. Ugh, I guess it's pay the monthly subscription or pretty much lose many of the desired features.

[@danielneshcayen9511]

Does this mean that you can use arlo cameras without any monthly subscription fee? Just by enabling direct storage access and attaching an external hard disk to the arlo pro 3 base station. 😊

[@michaelc4482]

I'd like to know this, too. I couldn't find anything concrete on this. Will this feature only work if you have an Arlo Smart Plan? Or can it be used with no monthly access fee at all?

[@SteveDOES]

Yes that is correct. My Pro3 cameras no longer have the free Arlo Smart trial and i'm able to access the local footage from the app.

[@SteveDOES]

I'm using with no monthly access.

[@danielneshcayen9511]

Steve DOES thanks for the answer Steve 😊

[@michaelc4482]

Thanks for the reply and info!

[@purplesabbath]

Steve... since Arlo 4 n Arlo 3 are basically the same camera... other than one having the hub... which one is actually better and convenient as far as connection and having to get a subscription?

[@leolam7239]

Now is the end of 2021, I can not access to my base station through the app when I am at home. When you select the base station in the Library, I don’t see any clips recorded even all my cameras are connected to the base station. It might be the case that I am still in the 3 month cloud trial so the base station would record anything locally? Anyone could give a tip what is going on? Or the the base station is just a joke.

[@colinmsmall]

Do you need an Arlo subscription to use direct storage access? I enabled it but it didn't show anything in there library at all. I haven't enabled a subscription yet.

[@ryangi5]

I just bought an external hard drive wrongly thinking, with local storage, I could have continuous recording. What exactly is the benefit of local storage? I don’t understand it. I wish I would have seen this video earlier. Other than this hiccup, I am happy with Arlo.

[@TheCynysterMind]

For those watching much later (like me that want to know more about the cameras) Setting up the VPN is a feature that may... or may not be a included in your home wifi router. Signing up for a VPN "service" will not help you for access to your cameras. "Port Forwarding" while certainly an option... is not recommended by most experts, as it will allow anyone in the world to "Attempt" to login to your cameras.

[@7motion985]

Thank your this video. MR Arlo. What type of external drive will be compatible with Arlo pro 3 ? Any brand or capacity?

[@donabeaz540]

paid a fortune for these cameras!! And so disappointed they want more money for a subscription . What a kick in the ribs ! Shame on you arlo

[@ecksdee3430]

hello steve, i have couple qs hope you can help me with: i have this basestation set up and its able to record arlo pro2's clips up to 7 days on cloud. and i link my other camera to basestation, like essential indoor camera, flood light, but there are not able to save clip on cloud? i also set up the record locally, and i dont have the option to pick from cloud or locally on top of library. how do i open clip that got save on locally drive?

[@sandburgmartin7947]

Sounds simplistic but whatever happened to buying cameras and just feeding to home computer? No app or monthly fee purchases.

[@waltsaro2334]

What was the external hard you used. I have tried 2 and none of them will format

[@thomasjensen730]

I was going to buy 4 Ultras and basestation tomorrow, but that will for sure be, No thanks. Its way to expensive to pay 1500 $ for the set in Denmark and then monthly fee !?! Thanks for the video.

[@SteveDOES]

I don't know if Eufy is available in Denmark but, if it is i'd recommend checking those out.

[@johnhermanski6909]

Arlo is the worst without being able to access the base station using direct access. And Arlo nickeling and diming the customers to death with subscriptions. I made a big mistake buying there garbage. I have five cameras and a doorbell camera and in my opinion they will lose customers until no one will buy there junk. I am going to sale there equipment and look to a company that listens to there customer. No more Arlo for me.

[@gmrhymer2624]

Thanks so much for clearing this up! Very informative... And also disappointing to hear. It's a half-arsed attempt to reduce customers' dissatisfaction whilst they protect their money-spinning subscriptions.

[@vance565]

Instead of curiosity you said you don't use your ultra base anymore you use your GoPro 3 base So are you using your ultra cameras on the base 3? You have any issues with running your 4K cameras on the base 3?

[@puckoff8358]

Can you at some point can you go over adding a pro 3 camera to a pro 2 base station and what can and cannot be accessed. I want to add a pro 3 but dont necessarily want to buy a new base

[@gcsealey]

Steve, I am not sure if anyone else has called this out. In addition to the items you listed, access to videos stored in local storage is limited to the same date range as you can access from Arlo's cloud. In my case my subscription gives me 30 days of storage on the cloud. My local storage holds much more than that. But, the app will only allow me to access the last 30 days of videos from local storage. That's lame.

[@SteveDOES]

Oh man, I wasn’t aware of that. Thanks for sharing.

[@nepentheanonymous]

I’m just trying to confirm something. I apologize if it’s already been mentioned. Do you need an Arlo subscription to access locally stored footage while away from home?? I’ve heard two different answers on this

[@donmeyers3090]

As a workaround, if you really needed to go back beyond 30 days, couldn't you pull out the SD Card, put it into a laptop, and go through ALL of the older footage clip by clip?? I agree, it's really lame to cripple your access through the app, but just wondering if that would work.

[@gcsealey]

@@donmeyers3090 You are correct. That should work.

[@pizzadave9812]

Does any of this affect the Arlo essential cameras can you still view away from home with the essential camera

[@Mannyweb]

Very disappointed too.. What are other Arlo alternatives ?

[@mikewinter6435]

My free subscription is up and I don't want to take up the subscriptions on offer. It would appear that you have to be a computer expert to try and set up the Local Recording option, and even then there are serious deficiencies. Have there been any improvements since this video which was done a year ago?

[@tonyserrato1757]

What would you reccomend the 4 camera ultra 2 at Costco for 700 Or the pro 3 kit with 3 cameras for 400 with 2 extra for 300 ? Both kits come with the base station

[@raymondsolomon2546]

I've been leaning on getting Arlo cameras, but the deeper I dig, the more disappointed I get. I really wanted Arlo, but after finding more info like this, I get more disheartened.

[@dmlchannel3262]

Bingo. Same here. EufyCam 2 Pro 2K (available at Best Buy), is looking better and better. The deeper you dig into Arlo Ultra, the more more complicated and frustrating it seems to become for the average user... and that's a shame. It's hardware is great, it software problematic and it's corporate greed spectacular.

[@raymondsolomon2546]

@@dmlchannel3262 That's what I've also been looking at. I hope Arlo takes note.

[@ironbull2003]

I definitely agree. Arlo needs to rethink their business strategy. I would have bought 3pack Pro 3 already (and likely added pro 4) if I was able to set up local storage and access it outside the network. You're out of your mind if you think I'm going to spend $500-800 on the product and pay you $120/year to make the product usable. I get that cloud storage server aren't free to set up or maintain. But don't push yours onto us. Lots of people have access to free cloud storage, as well as their favorite paid cloud storage. Let us use those. This day and age of subscriptions is really holding a lot of products from reaching their full potential in terms of value.

[@SteveDOES]

I couldn’t have said it better myself. :)

[@k0z07]

What if I use a wireless HD like WD My Cloud? Will I be able to use the WD app to access the locally stored footage?

[@aydindogan853]

thanks Steve. Any idea if Direct Storage Access allows access to your full database of recordings, regardless of how old they are?

[@7motion985]

Hello, can I any any usb hard drive ? Do I have timeline option or only videos ? Thank you so much

[@nitinmistry6280]

Thanks for this review. I was going to pull the trigger on the Arlo Pro 4, but after watching your very useful review re. access to local storage vids. I think i'll look into eufy. Great video. Thank you.

[@circle4922]

I'm surprised that looking for a decent camera, with reasonable "features", at this point in time with quality cameras *everywhere* and in all sorts of devices (phones, tablets, etc.) is so difficult. It'd be nice to find something that just films in good quality, has multi functionality (motion detection, night vision, etc.), doesn't pose big security/privacy risks, for a reasonable price.

[@mele6691]

Thank you Steve for the update. I have a question, why is my Arlo 2k camera dying within a week? Are all your cameras wired so it’s not only relying on the battery? Any help would be great. Thanks

[@SteveDOES]

I’ve heard others having this problem too. It could be a defective battery or that the camera is picking up a lot of motion. Just recently I brought a Pro3 camera inside to use as a baby monitor. When it was outside I got 2-3 months of battery. Now that it’s inside I’m getting about 7-10 days. I also now know that my daughter moves around a LOT in her sleep. :)

[@CurtisEGarrett]

Can I save video clips to a thumb drive connected to my Arlo Pro 3 base station? And can I remotely view the video on my smartphone?

[@moyrabeau7622]

After trying setup local storage any idea how to delete ports that they say were open on an orbi router

[@JPE_DRAEB]

So why you don't use the Ultra base station?

[@raykokos]

How long do the battery alive when always use wire ? Arlo ultra

[@olicas8137]

The bottom line is that the arlo cameras are now “USELESS” after your 3 Months trail subscription ends. Removing all these features after you bought these expensive cameras its a rip off. Arlo should be ashame, they r trying to use the same strategy on their older models too. They know their ecosystem will fail if they continue. Don’t buy them, look for alternatives, Ring, wyze, etc.

[@ItsAllGravy0123]

I can't even get my promised promo code for the trial. This is embarrassing.

[@callmefrog76]

EXACTLY, my trial sub just ended, i am getting notifications but no recordings and the library was wiped out, Arlo looks corrupt as hell on this one

[@CarlCunningham360]

Steve, great video. Question: Using Alexa, can you bring up the Arlo app on a smart TV (see the cameras on television)?

[@SteveDOES]

You can use the Arlo skill in the Alexa app to sync your Arlo and Alexa accounts. Here's a video i did on this. kzbin.info/www/bejne/eqrOlGiCd9eAmqs

[@yahooboy2001]

F the subscription fees

[@NiNE0s]

Great vid. I felt like I was being gas lit by Arlo. But infact it doesn't work with my base station. (Sad face) 😭 Now, i gotta figure out how to resell this Arlo stuff on the net. (All I wanted was cameras with local storage @ no subscription fee) exhale..

[@lareeweeks2435]

I replaced my original smart hub with a New VMB5000 because I did not want to pay a subscription charge for a floodlight Installed. now it still does not record on the smart hub VMB5000 as it claims. then I read that I need to install a USB or SD card. I don't see any wee to install it on the device.

[@MrCanela813]

Your hub uses a micro SD, its a slot in the back of the hub

[@lareeweeks2435]

@@MrCanela813 Thanks, I installed the micro SD and still will not record the Floodlight. I can record all other cameras just not the floodlight. All the features work(light, motion, and can live view ) but no recording. any ideas?

[@lareeweeks2435]

@@MrCanela813 Thanks i have installed the SD card still no recoding on the floodlight everything else works

[@MrCanela813]

@@lareeweeks2435 make sure to format the sd card, you can format it from the app, also make sure the flood lights are sync with your hub not your WiFi. Plus if you want to view videos outside your WiFi network, you would have to go into your router settings and setup port forwarding

[@lareeweeks2435]

@@MrCanela813 it shows all 3 devices are paired. still only recording on the cameras not the floodlight. I can view all three devices in live video. it is a mistrey as to why the flood light does not record.

[@tylercgarrison]

Lot's of new routers have VPN options. For example many TPlink routers give you access to an OpenVPN connection which is super easy to set up. Then you simply download the OpenVPN connect app on your phone and turn the VPN on whenever you're away from home. The general "port forwarding leaves you vulnerable" argument is... misleading. Lot's of devices use UPnP which auto port fowards (assuming your modem/router support it) so there are always ports "open" into your network

[@justrbloke]

Then Arlo are doing a really crap job of explaining this to their customer base. Targeted at a consumer market, how many of them do you think are networking experts? Show me any literature from Arlo that explains this process in lay terms, and actually produces a functioning result. The strength of their product has always been in it's "plug and play" capability. This stuff is doing major damage to the Arlo brand.

[@neo110503]

Since you’re no longer using the subscription, how are the notifications for motion working?

[@SteveDOES]

They do seem to pop up faster now that it’s not having to analyze the clip and categorize what the motion is.

[@onefortheroad1]

Can you record 24/7 with local storage?

[@DaS-yu5kc]

My free trial just ended and i have to say i agree..there remote access of the videos is cumbersome and not easy for a person not tech savy and not determined. 1. Thumnails - what he says is true annoying 2. My router supported VPN so i had to read my router manual and set it up 3. I had to configure it on my phone 4. its slow and have to download all the videos 5. YOU cant give someone else access to the videos...i found that SUPER ANNOYING I been fairly happy with their cameras, not a huge fan but i wasnt expecting much from wifi cameras. But the subscription at 10 a month is pricey in my opinion, it should be like $5 or less for a small camera system.

[@lhertz9997]

I did my research but I got taken by Arlo. Consumer Reports recommended them. After 30 days it is basically a notification on motion. Step up Arlo and earn the money your customers paid for base station.

[@jsimmonstx]

As an IT guy, I understand why Arlo did what they did regarding remote access to local storage. Security is paramount, and that means that the level of convenience you experience will be reduced. - A VPN is understandable, but like you said, that has a monthly fee associated with it unless you setup your own VPN server at home. Brain up and muscle through it, or pay the money. - Port forwarding can be problematic unless you happen to use your own cable modem. I know for a fact that Spectrum locks down your modem, and can even access it remotely without your knowledge or permission (bye, bye, security). I happen to have my own modem because I run my own DNS/ad blocking servers, and Spectrum doesn't allow you to do that on their hardware. - Another option is to set up a rudimentary web site that can serve videos via a browser. It probably won't be nearly as polished as a vendor-supplied app, but you'll be able to view all of your videos. Slap password access to it, and it's just as secure as anything else out there (which really isn't saying much when you get right down to it.

[@popmonkey]

the VPN they are talking about is _not_ a paid VPN that you use to hide your IP. it's _always_ free. check openvpn for an example. (you are correct - it's very tricky to set up on most routers)

[@justrbloke]

Another major feature lost is the ability to manually trigger recording. The older Pro models still have this capability, but the new Ultra does not, unless connected to the Arlo Cloud. This makes no sense, for a semi-pro system supposedly designed for independent commercial use. You absolutely should be able to manually trigger recording anytime you like. Another major miss from Arlo with this product set.

[@circle4922]

What would you, or anyone, suggest for "rodent surveillance" (bastard mice, etc.). Thanks.

[@CarlCunningham360]

Oh man, I think I dodged a bullet with Arlo! Thank you so much for this informative vid. I just saw the Eufycam 3 vs Arlo Ultra comparison video....I bought the Ultra system but have not opened it yet. I think I’m going to return it for the Eufy since it has the easy on the fly storage viewing feature on the app that Arlo dropped the ball with and doesn’t have yet.

[@moialder252]

you still connect through Eufy's server as the middle man. So basically its not a direct connection to the device. For consumer grade basic stuff yea its fine. But if eufy's servers are down or they go out of business, your device is nothing. Arlo eliminates all middle men and you connect directly to it so even if arlo's servers are down you can connect to the device to see footage (assuming it still works normally without arlo servers being needed)

[@justrbloke]

@@moialder252 - with a severely reduced level of capability and a much reduced feature set, without the option of maintaining a service level still available with the Pro series, as seen in this video. ie: Arlo could do it if they wanted to. This is about recurring revenues for Arlo, not customer sought direct camera access.

[@nicholash8021]

@@justrbloke The moment they offer a way for the end user to get out of a monthly subscription, their stock is going to just tank--more than it already has.

[@justrbloke]

@@nicholash8021 - I think their stock tanked as a result of introducing the subscriptions. Would be interesting to see the timelines. It's removing the problem in my current opinion.

[@nicholash8021]

@@justrbloke My recollection was that it was the opposite, and investors pressured for a better recurring revenue model. It's unfortunately the way all companies are working. Eventually, this pushes everyone to open-source when 30 different companies want some monthly fee from you and you're paying enough to lease a car.

[@carl3143]

I got the Pro 4 so I would not have to get the Smart Hub and was told the video would be recorded on the app. THIS WAS NOT TRUE! ! ! The work around " The work around sucks, but" On Apple device add the screen recorder to the slid up screen, so when you get a notification start recording your screen and then go watch the camera. Yes, that sucks.

[@kandk920]

One other thing it can’t do, authorized users have no access to Direct Storage either. Why the heck not? It’s local to only my network, unless one does the other setups you mentioned. I certainly should have done more research before buying Arlo!

[@davidberan159]

Thanks for the info bro, I think you just saved me money, time & frustration

[@jjsadv]

It’s still not working. From experience Arlo products are basically in alpha test status. Their features rarely work and they never seem that worried about fixing them. It’s a great concept ruined by a rubbish product. Just have a look at all the issues posted on there forums. You were lucky to have the clips show up. Most of the time they either don’t sync with the cloud or they don’t show up locally.

[@navarrolewis8]

Can I use a WiFi router with vpn to access videos remotely?

[@ChadWicKeD]

Thanks for this! Was looking into using an external hard drive to get by the end of life for my Pro 2s. Looks like it's a no go. It's too bad, the Arlo camera performance has been great in terms of motion detection. Wish they could grandfather the cloud functionality for us early adopters. Never again Arlo! Onto Eufy or Reolink

[@angeljaimes3277]

Thanks for sharing this videos, in another words you’d the hard work so we can watch and dice if the product really worth it....

[@Chicadee79]

I really needed a video back from ARLO today can possibly but someone away who is trying to harm my life and BAMM they hit me with the BUllshit about not being able to get the video when i paid for a plan that should be recording the videos!!!!!

[@donmeyers3090]

Ummm...wut??

[@azjeep26]

Old video but I havent had the need to check up on these camera for awhile. So, arlo hardware is now sending your videos unencrypted? Thats crazy! If i'm wrong let me know but the whole reason for the base station was encryption? Reason i came here is i have the older cameras and now wanted to but another camera and they all say wifi... my question is will the camera be in the same UI screen as others but on wifi? I just paid for the subscription for simple use $12 per month unlimited cameras inst a bad price in my eyes. its simple to use but now im think i8 should be looking on sites for the older cameras... I also use a external hard on the base station to record the videos for a back up copy... Another question I have i haven't had account for about a year but i did notice they still store the videos but cant see them.. I thought they said in the policy my data is mine and not anyone elses so why is my data stored with out my access to it.... making my data theirs! sounds like a lawsuit to me whos with me!

[@circusfactory]

you are very right, very disappointing from Arlo. I need to be able to access my HD also outside my network!

[@JohnArnoldPhotography]

Thanks Steve for providing this info - I had searched and searched to see if I should give local storage a try, since my 3 month trial subscription is up. I guess for now I will sign up for there damn plan, as I do not know how to set up a VPN for port forwarding on my router at home. Ugh.

[@dvalentinotv]

How has it been working for you? Just hit my 3 months and now I’m in the same boat SMH definitely want to be able to view on my phone without issues when I’m.m not home

[@JPE_DRAEB]

Instead of a USB thumb drive how about a USB SSD or Hard drive?

[@craigk6154]

I think this a bit harsh. Lets start with connectivity. If the person supporting this is at all familiar with connecting back to home without a vpn the port forwading thing will be pretty easy. They also already know anytime something of that nature is less secure. Mainly because that device and app is exposed to the internet for everyone to see. At that point you are depending on how well it is secured on your local device. Vulnerabilities are constantly being found so even though nothing is known today something may be found later. The VPN connectivity is speaking directly about using a vpn to your home router and not a service. That is a free item most likely. I have test out a vpn that uses my home server and that isnt working. It is likely a routing issue and i am working with arlo support to fix figure it out. It isn't perfect, but they have openly stated they are working on thumbnails. I would expect it will be resolved eventually. You seem to gloss over the fact that this is completly subscription free with any of the newer cameras. This effectively turns the base station into a NVR that you can attach as many cameras as you like to it

[@SteveDOES]

I guess i had bigger expectations from a company that's top in it's industry. Eufy and Wyze have had this capability for years and Arlo announced this feature over a year ago. I just expected something a little more polished coming out the gate. I have no doubt that they'll put out updates down the road to improve the experience.

[@Stealther]

Steve DOES I don’t know about Eufy but I do know that my Wyze Cam v2 and Pan do not have this functionality at all. I think you need a Snickers bar!

[@jjsadv]

Craig K it’s not harsh enough. Have you used their product. It’s absolute rubbish. Nothing works. Nothing gets fixed. Read their support forums. It’s a joke.

[@craigk6154]

Yes JJ. I have been using Arlo products for years. I have 3 Arlo Q cameras 2 Arlo Pro 2 cameras and 2 Arlo Pro 3 cameras. The only real break I have experienced was the VMB4000 base station problem that occured recently. Other then that my useability has been rather good. Forums don't represent the significance of issues versus satisfaction of users though. Generally people that are happy do not go to a forum as long as there are no issues. Also the issues you tried to bring up dont really relate to what is stated here but seem to be your own rant.

[@jjsadv]

Craig K I guess when I bought the Arlo ultra I just had the simplistic expectation it would do what was outlined in the documentation and on the box. Maybe that’s just to much to ask these days. Then on from that experience not one feature they have added works. The latest being the local storage disaster. It plain does not work.

[@iShareTruth]

Hi Steve, this is about another feature that gets turned off when you don’t pay for the subscription. I have 2 Arlo Ultra cameras and today my free cloud subscription expired. As you know, rich notifications, video thumbnails are gone when you don’t pay for their subscription and use local storage. Also, as you pointed and I experienced, remote access to my local footage is not possible unless you do port forwarding in the router or pay for a VPN service. I tried port forwarding and it works but it sucks because of all of the above (no thumbnails, etc) Now, since my subscription expired, my wife cannot see local storage from her device, she gets the non-rich notifications but when she click on them to see the videos in the local storage they are not available. She cannot also add the base station -and that is primarely the reason why she cannot see the local storage. After 1 hour and 22 minutes of waiting for customer support to answer, they told me that second users -or invited family members cannot see the footage unless we pay for the subscription -they can only see the live camera feed. I will definitely DON’T recommend Arlo cameras and I will consider another brand for my future camera upgrades/expansions.

[@alesana4546]

They should just put Micro SD in every camera I don't see why they want to rob everyone with a subscription

[@hrod4897]

1 year later and port forwarding is terrible on Arlo, regret getting the system.

[@Reggid5]

It would be great if you could store your Arlo recordings on a NAS drive!