BackStage Instruction Video

[@WoodyMcKenzie]

I actually enjoyed watching this with the nice background scenery. The music was at a low level and not too distracting. I really wish you had opened the rear doors on your van at some point to show that they actually clear. I have a 2015 Transit 150. Also, is the 8" hitch extension absolutely necessary for my van carrying a comfort style ebike? Thanks!

[@DannyA3579]

I wish they put out some troubleshooting videos for this product...also, the printed directions look like hieroglyphics.

[@troutguyCO]

Agreed, RockyMounts try to explain with a video and that's at least something, but written instructions are even more critical. If they skip a step in the video or don't cover a step in enough detail in the video then the assembler is stuck. A rack like this is unique, with odd assemblages and strange ways of doing things and if a person is completely unfamiliar with this brand and has no access to a local bike store, then it's a challenge. So far I figured it all out except for the rear wheel strap and will have to call their Technical Support; what was in the box isn't the same as in the video here.

[@katalinagomez9134]

Is it possible to detach the rack by removing the "2nd hitch lock" in order to remove to go through a car wash? I am 5'2" 105 lbs. This rack weighs 60 lbs. and is a large diameter so it would be helpful not to have to remove the rack from the base hitch locking location.

[@dani_mack]

Can I only install one tray? If I just install the tray farthest from the hitch, I may not need a hitch extender (I do have a flat back cargo van). Thanks!

[@1219javier]

I changed my mind, pretty useful lol

[@Paulorama]

This rack definitely damaged every fork I’ve put on it. The “soft coating” is a lie it acts like sand paper and strips paint off the fork crowns.

[@echristianh]

Left out a key instruction. There are 4 bolts to use for the wheel cups and only 2 have washers. The ones with washers are supposed to go on the rear cups on the strap side. I had already put them on and had to redo it with washers.

[@heidijensen3317]

The instructions that come with this wrack have the worst assemblage instructions I’ve ever had the pleasure of coming across. I have a better chance of turning this into a refrigerator than I do a bike rack.

[@iwonderasiwander9031]

The written directions were pretty sketchy for me, given I'm not a great tool guy. I'd prefer a step by step " guide for idiots". The video helped, but, too, more details, less trail riding would be fine. It was, though, the best of all i searched. So, between the video and what i could glean from the skimpy directions, it's on. And, if i can do it, anyone can. Thanks.

[@billshockleyiii2288]

Terrible video and incomplete in the bsteps. Do not try to understand assembly using this video. The written instruction are little better. Bad work folks.