Behind the Scenes at a Subaru Dealership | What Happens During Car Service

[@jorgeserrano8806]

Very professional and detailed inspection. One small gripe No fender covers

[@thewhitetablecloth9912]

You are right. We wanted to give customers the gist of what happens when their car comes in for service. Thank you for your feedback.

[@valrodhames]

Oh, to have the RIGHT tools to do the job! Very professional and courteous!

[@thewhitetablecloth9912]

Thank you. Tools are 1/2 the job!

[@lisoliveira]

I need the headlights. I mean, the headlights the service guy is wearing 😅. I love it. So cool!

[@thewhitetablecloth9912]

Really good tool to have. Thanks

[@edwardvahlin569]

Not sure what happens at Colonial Subaru but I know what happened to me at Subaru of Jacksonville when I brought my car in for recall work. Scratched up dashboard and pillars. Loose steering column. And a broken iPod with the Subaru factory iPod controller left in the back seat. Yes, they actually removed a working controller and left it uninstalled in the back seat. Total clown show. The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers. They have a computer system with highly detailed flowcharts and instructions that tell you exactly what to do step by step. I guess they didn't have instructions for the Subaru iPod controller so they were confused and just left it out. And it's not just Subaru. All dealers are like this. Luckily I can do all other repair work my self. I had no choice with the recall work.

[@swamp_rat_fla1126]

Did they fart in your Subaru?

[@Aibeansss]

@@swamp_rat_fla1126Subaru's have Ipods?

[@BradenPetrovich]

"The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers." Okay buddy tell that to all of the very skilled master techs I've had the pleasure of working with at Subaru. The company itself is, in my experience, not great to work for, at least at the dealer I was at. However the master techs I worked with were some of the smartest individuals I've come across in my automotive career. As far as tenured technicians and master mechanics. Their diagnostic abilities are unmatched. Sorry you had a bad experience at your dealer, but don't lump all dealer mechanics in with some of the bozos that unfortunately get hired at dealers, that's just being ignorant.

[@23Butanedione]

​@@swamp_rat_fla1126did you ever get an answer???

[@klaaswortel298]

Why no check of spare tire, pressure and profile?

[@thewhitetablecloth9912]

It’s an edited video 😊

[@PierreRanger-QC]

because they SAY they do it. but often don,t

[@Fatdill10]

Just got a job in the express lane at CMA Subaru ready to work my way up and be an automotive technician eventually one day!

[@thewhitetablecloth9912]

@@Fatdill10 that’s great! Welcome to automotive. CMA is a great organization. I know Liza and many employees and people in leadership there. Learn all you can, they’ll help you to become your best. Also you can join TechForce.org a great resource for new techs.

[@Fatdill10]

@ thank you! I appreciate the help!

[@thewhitetablecloth9912]

@@Fatdill10 any time. Also, set up a LinkedIn account and become part of automotive communities there. You definitely want to join Service Drive Live. They have a Sunday morning weekly call where you will learn tons!

[@Fatdill10]

@ cool thank you I will

[@robertgabbard417]

All Subaru dealerships should follow the same policies and procedures. I've been to a few service centers that don't care. That was a big thing for me in purchasing my new car.

[@thewhitetablecloth9912]

@@robertgabbard417 agreed. All Independently owned franchises and the fish stinks from the head. Good owner, good store. Like any other business. Thank you 👏🏽👏🏽

[@rock962000]

interesting how things are done over there on the east coast. I'd hate to have to use that app for inspections, especially for the higher volume of cars we work on.

[@thewhitetablecloth9912]

Younger techs prefer using their phones and this ensures that nothing is overlooked. I’d say that’s even more important in a high volume shop as things can easily get overlooked. This keeps it uniform. Thanks for your input.

[@rock962000]

​@@thewhitetablecloth9912Funny turn of events. Moved to another Subaru in the east coast and we use xtime here 😂

[@thewhitetablecloth9912]

@@rock962000 great program.

[@ElectroAtletico]

"Transmission....fluid level and everything looked ok". When did he check it? Just asking because of the infamous Subaru "lifetime" transmission fluid stuff.

[@MrRichboy1969]

This is a great inspection. I wish that all Subaru dealerships did this. Adding to this inspection, he should have checked the tire pressure in the spare tire. Anyone that has ever had a flat knows the spare is almost always half flat when you need it. The customer should be made aware that there is seepage under the car and where it’s coming from.

[@thewhitetablecloth9912]

@@MrRichboy1969 thank you. 😊

[@bigedslobotomy]

I don’t know if Subaru dealerships are set up the same way as Toyota dealerships, but at Toyota, you don’t deal directly with the mechanic. You deal with a “Service Representative” (basically a salesman who upsells you to get more work than you came in for). I gave up on going to the dealership, because I couldn’t walk out of there without a $500 bill!

[@thewhitetablecloth9912]

@@bigedslobotomy the tech generally sends the inspection to the service advisor who relays the info to the customer. That’s generally how it works at dealerships.

[@hbeasley7223]

My last quick lube they added power steering fluid instead of the ATF my Subaru requires, and over filled it. Oil was dirty after just 100 miles, they added over a 1/2 Qt. too much oil, and my check engine light came on 200 miles after

[@thewhitetablecloth9912]

@@hbeasley7223 definitely something you want to bring up with YOUR dealership.

[@lucasmorrilu776]

As a lubricant technician myself I can’t stress enough how important all filters including cabin air filter is

[@thewhitetablecloth9912]

@@lucasmorrilu776 completely agree, for fuel economy and efficiency, and to filter out allergens that we breathe.

[@Misterwhistle]

I just bought a 2nd hand ‘21 Outback from A Subaru dealer that was “fully serviced”. I had them do a CVT fluid drained and flushed before I purchased it. I checked the engine oil when I got home from a 370km trip, it was clean but overfilled. The next week the battery failed and I replaced. They did come clean on the battery and put a credit on account but it makes me wonder how thorough and competent the dealership actually is. Did they service the CVT, did they under fill it? Watching a video like this does not give me anymore confidence in the workmanship of this or any Subaru shop, of course they are going to be thorough and diligent when a camera is on them.

[@thewhitetablecloth9912]

@@Misterwhistle I was there one time. Their high retention numbers are based on the other 364 days that year I wasn’t there. This video is based on their performance. If your dealer isn’t up to par, you may want to suggest they watch this video or reach out for training. Thank you for engaging with the post.

[@MrJLee-ri3so]

Have a Rav 4 Hybrid, worry about the transmission fluid change too. Did they do it ? Did they refill with the correct amount of fluid? If any issues arise , dealer will deny the fluid change cause the problem.

[@thewhitetablecloth9912]

@@MrJLee-ri3so they do what’s needed when it’s needed based on OEM recommendations.

[@sofaonasock]

Love how gloves are worn!

[@thewhitetablecloth9912]

Keeps their hands cleaner 😊

[@23Butanedione]

​@@thewhitetablecloth9912we are more worried about grubby hands in our cars

[@davehumphries2337]

Great to see the process. Just text messages as to progress & one page check list to show what’s done with final paperwork & invoice. Cheers 👍😎🇨🇦

[@thewhitetablecloth9912]

Thank you. Keep it simple, yet keep the customer informed. We appreciate your feedback.

[@misterjoe3]

where did you get that headlamp?

[@smarttechtv514]

when do you check your Lights?

[@thewhitetablecloth9912]

More things were checked than actually in the video. Even with that, it’s a long video. Hard to capture everything and keep it short. Even with this length, almost 5K people have watched the video.Thank you for your input.

[@Gshock714]

Wow an actual honest dealership not trying to make a quick buck on selling parts thats not neaded..you dont see that too often in todays era kudos

[@djsi38t]

You really think they would be anything but perfect when being filmed?

[@thewhitetablecloth9912]

There are a lot of honest dealerships.

[@nrajasuba6367]

Honest and dealership don’t go together..

[@edpowell5754]

So often at negihborhood garages and even dealerships they (OVERFILL) the oil. They don't let it fully drain and even at some dealers the oil is still DARK, almost as dark as when the vehicle was taken in for an oil change. Some just suck the oil thru the dipstick tube.

[@thewhitetablecloth9912]

Never happened to any of our Subarus.

[@23Butanedione]

You can't tell anything from the color of oil, the second oil gets in a used engine it's going to be black

[@ashresearcher]

How can I be sure they changed my oil filter? My 4runner was returned to me with a little more oil than before making me wonder if the extra is oil in the filter that wasnt changed

[@thewhitetablecloth9912]

Not saying it couldn’t have happened, but it’s highly unlikely. Have them put your car on the rack and have them show you the new filter.

[@lovestihlquality1369]

Subaru Dealership near Indianapolis has a high tech camera when you drive into the bay..High definition pictures all around and under. Detects even the smallest dent or scratch. Even takes pictures of tires with tread depths.

[@lovestihlquality1369]

And this is emailed to customer.

[@thewhitetablecloth9912]

@@lovestihlquality1369 text and email.

[@kmuinde]

that radiator cover missing all the clips

[@thewhitetablecloth9912]

@@kmuinde very observant!

[@groussac]

Given the complexity of today's engines, I'm surprised no diagnostics were run on the engine and infotainment system. I also wonder why the pressure on the spare wasn't checked...

[@thewhitetablecloth9912]

Subaru has a very specific service maintenance schedule and the electronic multipoint inspection mirrors that. Since there was no performance or drivability concern mentioned by the customer, there was no extra diagnosis done/added to the bill.

[@anthonyy662]

How was an underwood inspection performed if the engine cover was never removed?

[@thewhitetablecloth9912]

It’s a video… An edited video…

[@Joeybz1]

My dealership doesn’t take pictures or email me. I get a list. However, always happy!

[@donschwartz1118]

Very believable following a mechanic around with a camera. I no longer take my car to the dealer after I caught them outright lying about my car.

[@thewhitetablecloth9912]

@@donschwartz1118 it takes a long time to build trust, it takes seconds to lose it.

[@bigboy6011]

Didn't due tire pressure. Or a cabin air filter if equipped air pressure. Is printed on tire. Do not. Go by what it says on door jam

[@thewhitetablecloth9912]

@@bigboy6011 it’s an edited video on a regular customer who does all her servicing with the dealership. It stated at the very beginning what she had done last time and what she was due for this time. This is to illustrate to people who are not in the auto business exactly what goes on. I did my best to explain this. Unfortunately there are those who this gets by and see it as a test of their automotive knowledge. 🤦🏽🤦🏽🤦🏽

[@allamar9083]

Wrong on tire pressure. Use door.

[@davehumphries2337]

Service A in 🇨🇦 just oil/filter checks on vechile no tire rotation till service B👍

[@thewhitetablecloth9912]

I rotate and balance mine with every service. Car always rides well and I get crazy mileage out of my tires.

[@paulkuras18]

Most of these checks are all scams can do most of it yourself as a federally licensed mechanic it’s actually a joke

[@robalexander7348]

That was Interesting to view your serviceing procedure over there in the USA, i have just taken delivery this week of my 5th new Subaru WRX. I am a little concerned with using 0w/20 engine oil over here due to our Hot summer conditions in Australia. I would like to use 5w/30 as from my 1st service. 👍 Au

[@thewhitetablecloth9912]

Nice! Congratulations on your 5th Subaru. We are on number 8 in our family 😊

[@robalexander7348]

@@thewhitetablecloth9912 Wow well done,i have some catching up to do 😊

[@thewhitetablecloth9912]

@@robalexander7348 actually I stand corrected, we are actually at #9!

[@mkat740]

Initial oil flow looked a little milky maybe that low coolant is a sign that theres a leak and the seepage issue too

[@thewhitetablecloth9912]

@@mkat740 looked pretty black to me. Didn’t seem milky 🤔

[@mkat740]

@@thewhitetablecloth9912 thats what a company would say to a customer who seen what I saw denying that there a problem . But look at what he did and saw! Low coolant, then first burst of oil little milky out the drain pan with adding of coolant into the reservoir he did means coolant leak in to engine block making the oil milky. Add seepage that he said he saw and you have a gasket leak thats doing it thru the gaskets on engine block . A service advisor even with these facts will say what you say in order to avoid the repair. As he admitted "seepage" means there a leak. a engine should not be seeping any fluids.

[@thewhitetablecloth9912]

@ there was nothing milky and I don’t work for the company. I create content and have been in automotive for 46 years starting as a tech. How many years experience do you have in automotive? Interesting times we live in, when people try to tell you not to believe what you see with your own eyes… Lol.

[@mkat740]

@@thewhitetablecloth9912 what I saw is mild oil initially. What he admitted is low coolant and seepage. Maybe you should go back into the automotive industry schools to learn some more you might need the help

[@thewhitetablecloth9912]

@ I missed the part about how many days experience you have. Worry about yourself.

[@razvanbulgariu9032]

In EU that rust below would be flagged, plus huge rust to the exhaus at the back and oil leak in front below

[@thewhitetablecloth9912]

@@razvanbulgariu9032 I guess no different that the grey-market cars that come to the US and need to have their safety standards updated before they can legally be driven on US roads.

[@berniegoodman2823]

I would've loved to see the price on that invoice.

[@thewhitetablecloth9912]

@@berniegoodman2823 you can call any dealership and ask them what they charge for any service and they will all tell you.

[@brucelmnop2043]

6 CYL ???? Subi has had a 6 in a long time, have they ??.. looked like a Forester.... Foresters have never had 6 cal, have they ?? thought they took the work gloves off when they were inside the car

[@Th3Think3r]

That was a Tribeca.

[@thewhitetablecloth9912]

Yes, it’s a Tribeca.

[@larrybraverman7997]

Great add except customer screwed out of tire rotation and valve cover not replaced on tire.

[@thewhitetablecloth9912]

It’s an edited video 😊

[@mjr320]

where was the Tyre rotation? and no oil around the seal of the new oil filter? and why ask if you can go ahead with the oil change AFTER you have already drained the old oil from the car because now you have to do an oil change. the only thing he physically did was do and oil change besides that he just looked at stuff, so what did they do that was so different that a normal mechanic couldn't have done and prob a lot cheaper

[@thewhitetablecloth9912]

This was a demonstration video highlighting most of what happens when a customer brings in a vehicle for service. Everything was done per the maintenance schedule set by Subaru. Because dealerships have lost a large percentage to the aftermarket previously, price previously being a factor, that has been reduced significantly. In many cases, dealers are highly competitive with aftermarket shops while using superior quality parts. Thanks for your feedback.

[@ltra42]

well, not sure about else where but here in Australia. I took my Subaru to get service twice. Ridiculously overpriced is one thing but I got punctured tire prior to the first service and after their "thorough" inspection, did not see it. Since, I rarely drive I just inflate it if it's looks too bad. At the second service, the guy in the morning told me they'll repair it and do wheel alignment. When I pick up the car, it turns out they don't do wheel alignment because they DON'T have the machine. FFS, offering wheel replacement when they can't even do wheel alignment, now I have to take it to another shop. A waste of my time. I also have a Nissan, when it took it to service they even washed my car and I don't even like Nissan dealer. At Subaru, it's dirtier than before. For those watching, this isn't about Dealership vs Independent or whatever. It's just up to the shop. I took my Nissan across the street, got it done cheaper and provide real recommendations that saved money and time. I'm done with Subaru dealers!

[@thewhitetablecloth9912]

Yeah…I’m not sure I buy any of that, but thanks for contributing.

[@MuhammadAbdullah-eh4bv]

Which app he is using?

[@thewhitetablecloth9912]

@@MuhammadAbdullah-eh4bv xTime.

[@johnleach740]

CVT another 5-600.00. Takes an hour at most.

[@thewhitetablecloth9912]

@@johnleach740 please explain.

[@mgman6000]

Twice in the 70s, the dealers didn't do the 500-mile sevice the manufacturer paid them to, so the first cost me over $200 in 1970 dollars because they never torqued the head and the 2nd time I caught them by marking the valve cover bolts I don't trust dealers This video is a joke of course they will do everything if they know they are being filmed

[@thewhitetablecloth9912]

@@mgman6000 wow, holding onto shit from the 70s! Ever consider counseling? Asking for a friend 👀

[@mgman6000]

@thewhitetablecloth9912 I'm not holding on to anything. I just have a memory and don't live in a bubble

[@thewhitetablecloth9912]

@ sounds that way to me. Given turnover, that’s like a million employees ago 🙄

[@mgman6000]

@thewhitetablecloth9912 mixers? Yeah and they are worse if you want a realistic report put hidden cameras on the cars and see what they actually do

[@michaelkelley6349]

Ethan DID NOT rotate the tires that Miss Ryan paid for!

[@thewhitetablecloth9912]

It’s an edited video. Some pieces were edited out because it was longer than I wanted.

[@tylertucker2608]

@@thewhitetablecloth9912are you implying, he did rotate the tires? So much emphasis is put on tire rotation and keeping the tires exact for proper transmission operations, it seems like something everyone would want to see.

[@thewhitetablecloth9912]

@@tylertucker2608 yes, he did. It’s a long video. Customers that aren’t in the business don’t really know what goes on behind the scenes. This gives them a glimpse.

[@tylertucker2608]

@@thewhitetablecloth9912 glad you cleared that up, thank you. And persons who make videos about products they don’t really know tend to leave out information, that customers realize as being important.

[@KNR6292]

SpongeBob voice: "ohh no!"

[@AndrewWyminga]

The service provided by dealers is nothing like that. You book in and they want the car at 8am. They park it. With luck they drain the oil at 2pm from a stone cold engine and all the black stuff stays behind. They do not rotate the tyres but charge you for it regardless, They overfill with new oil (last two services). At three pm you get a call that the car is ready. Well I guess that to justify the massive bill for less than an hours work you got to think it has taken seven hours. And next time you need to use you spare tyre you might well find it is flat because even this filmed promo service did not check the spare.

[@thewhitetablecloth9912]

@@AndrewWyminga maybe not at your dealership, but I know plenty that are good like this one.

[@gerardamerongen4209]

If only ALL Subaru Dealerships did this. I can tell you for a fact that my dealership does NOT do certain aspects of the service. For instance, I have never seen multiple pictures of every step of the multipoint inspection. I have seen pictures sent of found issues. Also some service staff are too rushed etc and don't seem to want to take the time to go over any details or concerns that the client may have.

[@PierreRanger-QC]

why are your prices are so high compared to other brand?

[@thewhitetablecloth9912]

They are actually quite low for what you get. Great value.

[@PierreRanger-QC]

@@thewhitetablecloth9912 nope. sorry. not in canada.

[@thewhitetablecloth9912]

@@PierreRanger-QC eh?

[@renorichard3257]

************ I have a 2015 Subaru Forester Limited with a "CVT" Transmission and 70,000+ Miles Owners Manual says that the Transmission "Never needs service"........... OK Subaru, How about a Straight answer?? Sounds like Subaru likes to sell Transmissions !!******* The Previous own changed the CVT Oil at 60,000 Miles "Out of Caution ***********

[@brucecyoung]

Now they recommend service at 60,000 miles. 500.00 dollars

[@SuperFreya100]

You forgot tyre valve cap

[@gusf8451]

it would be nice if they did these things off camera

[@thewhitetablecloth9912]

@@gusf8451 most do, but like any industry, there are those that make the rest look bad.

[@ryans413]

Authorize us to move forward with the oil change. But he already drained the oil lol.

[@thewhitetablecloth9912]

@@ryans413 it’s an edited video…lol

[@ryans413]

@ yep edited to make a steerlership look good.

[@thewhitetablecloth9912]

@ sorry your dealership isn’t up to par. Retention is based on happy customers. You can always work on your own car to save money. 🤷🏽‍♂️

[@CCscott]

Such a quiet shop. Everyone else napping?

[@joelopez40oz23]

Yes

[@jeff666p]

He’s using those pad tester wrong. You need to take the wheels off

[@sandischrimscher2206]

No Carwash?

[@thewhitetablecloth9912]

I honestly don’t remember if they have one or what the weather was.

[@greghobbs1728]

So, the first customer, a woman , has no idea that modern tires shouldn’t need to be rotated often, and has no clue about the poor quality cabin air filters that they install. They seriously bent my wiper arm when they did that for me. Yes, 10 dollars off for piece of toilet paper cabin filter that is supposed to be a Hepa filter and a bent wiper arm for 40 dollars. No wonder the techs make 3 times what a teacher makes for salary.

[@thewhitetablecloth9912]

@@greghobbs1728 you are actually quite wrong about the tire rotation thing. Not quite sure where you get your information, or some of the other stuff you put in this comment, but just a tire piece alone, is why I get such great life out of my tires. Besides every OEM that I am aware of, recommends a rotation with the service. happy new year.

[@joseleysa5137]

No offense to you but, this is not what you'll see in the dealership. Never trust any dealership to work on your car. you'll be sorry later.

[@thewhitetablecloth9912]

@@joseleysa5137 I experience this level of customer service every time. We are on our 8th Subaru in the family. 🤷🏽‍♂️

[@joseleysa5137]

Bring your car to local mechanic that you know / trust. I am blessed that i do all my cars services mostly DIY (myself) even if my car is under warranty. The honest and good mechanics are no longer working in the dealership now a days.

[@thewhitetablecloth9912]

@@joseleysa5137 I know/trust my dealer. I’ve never gotten better customer service ever! We bring our other/older car to a local repair shop we trust to support our community.

[@nrajasuba6367]

Dealer - “I will charge 700 bucks to install tensioner belt that costs 40 bucks and takes 10 mins to install and offer you great service..” Me “ Keep your customer service with you”

[@thewhitetablecloth9912]

@@nrajasuba6367 46 years in the business and that is completely false.

[@ryanhoulder8516]

Express technican 😂 so basically jiffy lube?

[@thewhitetablecloth9912]

Yeah…..no 😂

[@johnleach740]

99.99 for service. Don’t forget shop supplies. Another 15.00. Lol

[@thewhitetablecloth9912]

@@johnleach740 ha ha ha, yeah, there are fixed costs that need to be accounted for. It’s a part of doing business. 🤷🏽‍♂️

[@michaelstrawn3301]

A lot of critics out here in KZbin land

[@thewhitetablecloth9912]

@@michaelstrawn3301 right?! It’s an edited video to illustrate a point and to show others what to expect that aren’t in the car business and some people are seeing things that aren’t even there! Lol 😂

[@bigboy6011]

Don't ever ever ever. Lift a car by. The pinch. Welds he used the wrong lift

[@thewhitetablecloth9912]

@@bigboy6011 doing this 26 days per month, 12 months per year, for many years, I’m pretty sure they know how to lift cars for servicing 🤦🏽🤦🏽🤦🏽

[@bigfootswatching9986]

Be nice if most ppl would act and work this way....but truth be told...these guys being filmed...they must put on an act and care. It would depend on the actual Technician on working on the car. Most if not all are not even fully trained ....work and learn as they go.

[@thewhitetablecloth9912]

That’s not true. OEMs have stringent certification requirements.

[@thewhitetablecloth9912]

I’m only 46 years in automotive. I’m sure you have much more experience and are more qualified 🙄

[@klicke350]

I hate to say it but Subaru service is the worse…they try and void ur warranty for any reason…i even had the service tech call me out of the waiting room to ask me y the bottom of my car was dirty..and then tell me that Subaru will void my warranty if i drive in dirt…another time SOA told me to take my car to the dealer for some issues i called them on and that same dealer refused to take my car in that was only one year old…the service manager told me i need to ask him before i take my car in to his service department…yea Subaru service sucks

[@thewhitetablecloth9912]

I’ve never had a problem with Subaru service, and I’ve used about four dealers in my travels.

[@robichard]

I do as much of my four cars’ maintenance as possible for costs that are dramatically lower than the dealership or independent mechanic. Also, I don’t think it is ethical for the so called “service advisors” to be working on commission. They actually do because in reality, they are nothing more than slick sales persons. I have seen unsuspecting customers sold for services for which they did not need. Shameful !

[@thewhitetablecloth9912]

@@robichard for those able to do their own work, that’s always cheapest. For the majority that can’t, you need to seek out a professional shop. Just like there are hack shade tree mechanics, there can be dishonest repair shops, aftermarket or dealer. For the most part, the ones I have dealt with are honest, not unlike yourself that doesn’t install things you don’t need. Saying all advisors are dishonest is like saying all shade tree mechanics are hacks. It’s just not true.

[@samkitty5894]

This will cost you $ 2,000.

[@thewhitetablecloth9912]

@@samkitty5894 lol… Only if you ask them to put about $1,930 or so in cash in a bag and leave it on the seat 🤣🤣🤣

[@tjj5337]

Every dealership is different! Duh

[@thewhitetablecloth9912]

There ya go! This was this dealership…

[@NoNo-iz8hd]

No such thing as an honest stealership. These operations have massive amounts of overhead.

[@thewhitetablecloth9912]

That’s a generalization that doesn’t necessarily reflect the truth. There are plenty of aftermarket shops where every time you go in, you need “everything”. Some shops replace brake pads, calipers and rotors every time, when often times a new set of pads and resurfacing will correct the issue. The fault lies with people, not dealerships or aftermarket shops. Today, everybody has high overhead.

[@b374mxg]

My local Subaru Dealer is very fair. I trust them

[@igorzatulin8835]

BS, Subaru of Fullerton, CA never again, total disappointment

[@thewhitetablecloth9912]

@@igorzatulin8835 bs for you maybe, not for this or many other dealerships.

[@igorzatulin8835]

@ yup! That’s my opinion! I don’t need that nice talking to the car, I need it serviced!