Behind The Scenes Of DHL Delivery [4K] | Logistics of the Future | Spark

[@marlon94124]

DHL acquiring Airborne Express 20 years ago has helped improved delivery service in the United States. I used to order online where online retailers shipped with Airborne Express before the acquisition, but the problems I had were delayed deliveries in my hometown San Francisco, CA. Ever since the name Airborne Express became DHL, I have never had any issues with both international and domestic deliveries, but the domestic service coming to an end on the DHL side of Airborne Express hit the company a lot harder with the ground service.

[@ElyasBinYahya]

Philippines is so 100 years in the past when it comes to logistics and parcel delivery from online purchases.

[@darger3]

Use to work for hell. Shit show. They will literally deliver to the smallest house in the smallest town in the world, but if you just want something delivered to the suburbs in a metro area… good luck.

[@jlawrence0181]

We started to use DHL in the US about 10 years ago. After a couple months our customers demanded that we use UPS, FedEx, or the USPS as boxes were often damaged and there were always a lot of delays.

[@moehmoeh7402]

It is m worries my husband send some present can l get or not

[@investorunderground]

Wow

[@1legend517]

Gee, I am so surprised... 🤦‍♂️

[@stevecarlisle3323]

Ya, I used to get my FedEx parcels from RockAuto, into west coast Canada in less than a week, my recent order is more costly, and has been sitting in Michigan for 2 weeks, and they estimate close to 2 more weeks. I get stuff from China in 2 weeks. Too Bad, No More RockAuto.😮

[@Jmp5nb]

That time I ordered my son a Ceremonial Dress Sword from Sheffield in England, waiting 7 months for its building and coming home finding it was thrown over our 6 foot fence, shattering its presentation box. Thanks DHL, good times…

[@lubomiralubenova1446]

It's not smoothly and definitely NOT "on time". Stop neglecting your job, DHL! Stop stealing and loosing packages, and most of all, stop lying to your customers!

[@eyebeebak]

DHL = Deliver Halfway Lost.

[@TuneinR]

🤣🤣🤣🤣🤣🤣

[@subscriptionletterbin5956]

@@TuneinR 🤣

[@guitarandmore69]

It's funny because it's true. They got my package to the correct delivery area from another country in a decent amount of time. Then proceeded to send it to another state a thousand miles away. Now it's back at a central location where it's been processed several times...

[@nsilou]

😂

[@JL-xd4cn]

Nonsense they are incredible❤ go DHL... especially for next day international

[@cheese-it5111]

I orderd a package with dhl from eastern us to the west coast of canada. the package has been sitting dormant in Milita, Manitoba for the last week. How this happend, I don't know.

[@ahuachapan2]

DHL has lost many of my valuable packages. They give me always partial refunds. DHL not in my watch.

[@1legend517]

They are the WORST courier company. They lost a few of mine as well. I would never trust them again.

[@havfunwithit]

Service is the worst I have ever encountered. My package is stuck in Rochester an hour and a half from where I live. They say one digit on my zip code was wrong. I went on their website and fixed it. I did not ship the item it came from Nepal. All day long I get messages to fix the address but I did. Hours trying to get someone on the phone with no luck. If you text you get AI that can’t help with anything. Most of their websites don’t work on my phone. Just get random words and letters that make no sense. I know my package is in Rochester but I’m afraid it will be stolen by these people. I couldn’t even join DHL express web website, I just get error messages. This company needs to be investigated for mail fraud and possible theft of packages. They get nothing but bad one star reviews of the Rochester location and a F rating from the BBB. Will they respond to this, well they haven’t responded all day except for messages that say they can’t deliver my package TO THE PROPER ADDRESS. If the package does get lost they don’t care. They will tell you to contact the seller. Fkn ridiculous, they don’t even take responsibility for their incompetence, or is it just theft.

[@SLMK-rk7ht]

DHL delivery driver stole my package. Got an SMS that I could waive the signature so I don't have to sign for the package, 10 minutes later it was marked as delivered but nothing was delivered as I was at home. Called the support center and they argued with me that it was delivered. Will never use them!

[@TuneinR]

I encountered a similar problem like that with UPS but the problem was that my parcel was rerouted to a pick up delivery point.

[@LifewithGiftie]

Was this DHL South Africa?

[@kyles1399]

Defo not fully monitored as ive had atleast 20 parcels go missing

[@kb9847]

They were awful!! I had to fight for almost a year to get my delivery refund from them as they charged me twice. I finally threatened to tell PayPal and magically I got refunded immediately.

[@1legend517]

Same here. I had to try and contact them a number of times. But they were hopeless. A month later they'll contact me to say "oh sorry we're not sure what happened but we can't find your parcel" "sorry about that".

[@kb9847]

@@1legend517 That's awful!! now when I order something I find out what company they ship with. I WILL NOT order from a company that uses them.

[@1legend517]

@@kb9847 Yeah that's good. Same here. Now I won't buy from anyone that ships with DHL.

[@kb9847]

@@1legend517 nice to hear I'm not the only one. :)

[@ernestoflores1057]

I sent a package and was never delivered. To this day I only have 3 notifications telling me that they are still looking for it and was told to wait 30 days this is day 9 and havent got any notification after day 4 of my waiting period.

[@carlosrosado9560]

Not gonna lie I just got a package from DHL and was able to follow it the whole time I got notifications I was able to follow the truck on GPS n know when my package will arrive it was my first time using them I have no problem using them again

[@christianblanchard783]

How did you manage to do that, I’ve been having so many issues with my package. It said it left hong kong 3 days ago and I haven’t been getting updates but I’m getting notifications from the app I purchased the products from

[@joelstanhope7231]

The e commerce of dhl doesnt give updates . Ive been waiting 2 weeks for a package from Florida. I think they are using horse-drawn stagecoach

[@Bduh2]

Serious question here: "What is their backup plan when power is out for a prolonged time?", can they keep going? And not just DHL but also FedEx, UPS, etc. I always wondered and, hopefully, it won't come to a complete standstill because I think of perishable items.

[@bstives58]

these facilities have plans to be out of grid power for days to weeks using diesel generators with plans to refill onsite fuel storage tanks. They even test these plans regularly.

[@Bduh2]

@@bstives58 Thank you! I figured they would but just "figuring" something and knowing something are two different things.

[@trevorsparks3576]

I work for DHL Express at Sacramento, CA. I have been to the hub in Covington, KY. If our delivery station lost power for multiple days, it would seriously impact operations, but we would likely keep priority customer packages moving and as much other freight as possible, on unverified tags and paper manifests. We would have to manually sort packages and ship purely off of the information on the paper labels. If it was longer than one whole day we would probably have to figure out how to power our label printers and network computers, so we can provide scanning and new labeling where necessary. Provided our trucks can still ship the sorted freight to the gateways and load them onto planes, also still working, I'd assume the gateways and hubs (the core facilities of our global shipping network) have contingents in place to deal with natural disaster or power shortages/outages, and have on-site backup generators or some limited power method of maintaining the auto-sorting. In general, if something happened to the internet/power, our network's efficiency and service would be significantly impacted, but we would still be able to operate at a limited level even if it persisted for as long as a few days to a week. Although- such problems would assumedly also impact our customers equally, reducing our daily volume. Dry Ice shipments and other perishable shipments are usually given significant priority, so these would likely be given special treatment in such a event.

[@sophiejones8813]

why do people think DHL is a parcel delivery company ? that part of the business is only what people see , the vast part of the company is logistics , not parcel delivery

[@behzodergashev8248]

@@bstives58 jz mj

[@kylemcarthurradio]

fastest courier worldwide.... The only problem i encounter with DHL is that my package arrive faster than expected witch is a wonderful problem.

[@1legend517]

Fastest worldwide? I waited 6 months and had to keep contacting them only for them to finally tell me "oh yeah sorry but we're not sure where your parcel is it went missing in transit". Absolute idiots!!

[@guitarandmore69]

They'll get it into the country fast. At least on tracking. And then lose it.

[@aux1z11]

I hate when someone ships my stuff with DHL slow as hell

[@1legend517]

Same. I know there's a good chance I won't even receive it.

[@JafoolyPorchers]

Haha i read literally as they show the bicycle delivery! Explained it!

[@Huldru]

DHL is by far the fastest service for me in Canada when I order from Europe/UK.

[@julieanders763]

happen to me last week and I paid for expedited. shit turned out to be 8 days to be delivered cuz of DHL then it went up north 2 states instead of down south 2 states smdh

[@demoncloud6147]

Use Gov. postal service, it's cheap but slow

[@HemantNegiShorts]

One of best Logistics company who financial strong their employees, I hope one day their group of companies special in india must go on dhl path

[@honda115a]

I work for them, company is but Management is SHIT !!!

[@miketroy4558]

"Logistics of the Future"? DHL was handed a 2.7 ounce package in High Point, NC to deliver to me in NY. It took 11 days to get to NY, only to hand it off to their "last mile" carrier, the US Postal Service, who delivered it the next day. It would have been cheaper and way faster to simply mail it! DHL also managed to lose a prescription bottle between their own distribution centers for weeks. UPS and USPS for me; sorry, DHL, but that's my experience.

[@DedmenMiller]

DHL is great in Europe, which is also what this documentary showed, i didn't even know it was present in US

[@richardmcmahon1352]

DHL is not a door to door delivery service in the US. They deliver packages here which originate out-of-country.

[@1legend517]

They're bloody useless. I've had the same sort of experiences with them. Bunch of incompetents.

[@JakubFreedomForever]

No more DHL. First, they searched for a package for over 40 days. I wonder how long it will take to get my money back.

[@kakikucheng7419]

Why does this feel like a promotional video for DHL rather than documentary? I'm dissapointed

[@Livlifetaistdeth]

Did they leave the American market for a few years?

[@trevorsparks3576]

In 2009 DHL dropped domestic parcel services and focused on its international network. It has grown back significantly and since the beginning of the COVID crisis has had rising revenue every quarter. DHL does allow for domestic shipping today but it's hardly worth it for just any person as our rates are extremely expensive... but DHL's (at least, DHL Express) focus right now is to provide reliable, fast service for our business customers first, and reliable international service.

[@techtouchtv4547]

the services like micro depot etc is a nice business idea

[@AussieGunzel]

I always try to use DHL when getting items shipped internationally

[@1legend517]

Don't

[@LOCKBlT]

@@1legend517 why not

[@1legend517]

@@LOCKBlT Because they suck. I've had a few things go missing with them. Very careless and unreliable service.

[@1legend517]

@@LOCKBlT I would never trust them to ship anything again. I've had nothing but problems with them.

[@LOCKBlT]

@@1legend517 what u use to ship outside da US

[@xetworks1]

Hi Spark, can you please do Amazon UK next. Thank you.

[@RunicGamingYT]

Probably not one of the best package services to be doing a documentary on lol. They are fairly well known to be extremely poor delivery service. Half the time losing your packages, and the other half the time showing up damaged. 🤣🤦‍♂️

[@1legend517]

They're horrendous. Worst courier company ever.

[@NightcoreSkies]

Well- I've used DHL mainly from Japan to Hong Kong. Non of my parcel has been delayed or damaged-

[@RunicGamingYT]

@@NightcoreSkies you have been lucky then lol.

[@1legend517]

@@NightcoreSkies You must be one of the rare ones.

[@sisqonum1]

Factual incorrect. Actually it is it one of the best logistic company of the world.

[@unicornlove8665]

I paid for 2 days express delivery from Africa to USA could anyone believe me that my document that I supposed to submitted on the 8th of March as deadline was still in another state in USA till 7th of March.

[@AAB6432]

Is that the voice of the epic economist?

[@harshvardhanm1726]

What kind of Ai data are you referring to , I would be interested to know about it

[@thomasburke7995]

Ok this more of an infomercial. .UPS FedEx and DHL are on the revenue side about equal... the problem is DHL has established back door deals that prevent competition in the eurasian continent and Africa.. as far as efficiency UPS and FEDEX are more robust in thier tracking and service commitment.. anyone shipping DHL outside for thier established network . Get insurance.. and have back up info like video and tracking screen shots

[@DedmenMiller]

DHL is great in Germany, which is what this video showed and talked about. US is hard, i don't expect them to be able to compete there.

[@Ray-cv6kg]

Delivering to dHL centers is a real pain in the butt. They treat the drivers like crap. !

[@virtaflex]

I'm an ex-employee. Dunno how I managed to work there for 4+ years...horrible work culture! May be I was desperate to make it in life.

[@candrason2903]

Their cargo price is sucks, and it sucks to know that our government post office is using their services for the government don't have their own armada. It sucks to know that the post office get more than 50% discount from dhl, while we the customer have to pay full charge 100%

[@chrisaguilera1564]

Our little PDC seems so archaic compared to this place.

[@LBM100]

I ain’t ever using their terrible services anymore. They are never specific on shipping dates at all.

[@anassaiyad4506]

DHL warehouses are very good, they uses technology for parcels & delivery of goods, there management also good, this video is good , DHL Cargo Planes are fantastic transportation have make, good engineering , from Uvesh Saiyad

[@vwvwvwvwvwvwvwvwvwvw9]

Cap

[@djnathaniel9277]

I want to work here

[@demonorb8634]

Scarf guy said hyperloop 🤣🤣🤣

[@DedmenMiller]

That's how quickly one can loose all respect and trust in an instant :D

[@samdelee9973]

DHL will not deliver my package accusing me of not being home to receive it. So they tell me I have to come get it at a location 70 miles away or it will be shipped back to the sender. I'm glad they aren't in charge of delivering my mothers diabetic medication.

[@scottadamson2431]

It's taking 2 weeks to get from the U.K. to Western Australia and an airplane only takes 18 hours faster by ordinary post.

[@1legend517]

I waited 6 months!!

[@ovilondon3589]

Great job Australian Customs! Nothing to do with dhl....

[@1legend517]

@@ovilondon3589 Customs do a great job. It's DHL that lose your stuff.

[@garymitchell3725]

Just what to expect from delivery service company's. Unpack shipping containers, then fill online orders packed in inefficient cardboard boxes made from a dewilding tree resources. Then protect the the order in plastic bubble wrap maid from oil, which we now have to import!! What a great idea.

[@abdelsansgel]

Beringen is in Belgium

[@Kevin-bk4yp]

More like logistics from the past. I think the pony express could get my package to me faster. I have been watching it sit idle in KY for days.

[@Bryleo_]

isnt MAERSK the biggest logistic company?

[@potato31415]

DHL delivery is by far the worst company for deliveries

[@ExcelsiorPioneers]

a lot of these people are going to get fired via corporate greed

[@jayfrmthe210]

literally ordered and waited a WHOLE WEEK!!! for some NOODLES which is crazy 😂

[@tomasbugar4934]

Logistics of the future? It takes them 2 weeks to send a package from Germany to Slovakia. Is this the future?

[@lakeanyamac7000]

If robots starts doing the jobs people usually do alot of people will be unemployed by the year 2060 in my opinion....

[@DedmenMiller]

The last mile cannot easily be automated, people will just move to jobs that pay less and are harder. I would hope they move that money over and increase wages but...

[@daanschravendijk9269]

the automation of warehouses is necessary. At the moment there are shortages of warehouse workers everywhere and even migrant workers can no longer fill the work within logistics.

[@AxebpoIndia]

Good info

[@maheshpatel3738]

Amazing

[@danielwilson9735]

DPD #1

[@dillonbledsoe7680]

Good God can't quite the other voice when translating?

[@skapunkoialternativeliving6522]

It's not just turbulous times people want quick gratification they want things done now they want to pick up things now everything's about now now no patience quick gratification is the answer that's what they want..

[@1legend517]

Listen dick. When your parcel has been sitting at the nearest depot which is 20km away for the last 6 months and you have to keep contacting them to see where it is and after about 12 months they finally admit to you that they don't know what happened to it, that's not impatience and wanting quick gratification, that's wanting them to do their fucking job! If they can't do that, they have no right to call themselves a courier company.

[@skapunkoialternativeliving6522]

@@1legend517 but it is true they do one thing today they want things now now now this is why we have a lazy Society

[@FreddieSteimer-t6c]

Braun Lodge

[@1legend517]

DHL logistics of the future?? You've got to be joking, right? These idiots have lost a few of my parcels over the years and I have had to try and contact them which is NOT easy. I would never trust them again. Useless incompetent company.

[@callmezaxx]

Mate can't say 'DATA' any more dutch xD..

[@kyles1399]

Check there reviews they are the worst parcel service apart from hermes 😂😂😂

[@DedmenMiller]

Unhappy people are most likely to leave a complaint. DHL is the biggest, with the most customers, thus also get the most reviews. And who bothers to leave a good review when their parcel arrives as expected, i don't.

[@johnnybalero4176]

Hermes CSR so much nightmare but Dpd kinda and DHL and ROYAL MAIL

[@PrivaMtui]

❤ DHL company

[@Darkstalker212]

Ugh, I just want my package 😂

[@myrampacheco3907]

There is a Charles manager, who support women for no reason in colnbrook for his need. please take action on him

[@Brain.Washington]

Staff members of Spark: This bad attempt of an advertorial pretending to be a documentary which seems to be originated from the mid 90's, just costed you my trust and my subscription forever. Do you think your viewer base are boomers? WE KNOW DHL. And this is not in the slightest the light in which they deserve to be portrayed nor reported on.

[@bingolittle8725]

Climate crisis? That's a disputed topic

[@oliverresuello9305]

paki sabihan po yun driver mag dahan dahan lng po sya mag drive...hindi hyway tong kalsada namin para ganyan sya mag. drive..

[@kyles1399]

If you don't want your parcels delivered then use DHL 😂😂😂 AS it will go missing for months and months

[@1legend517]

It will go missing forever.

[@omellyjack1869]

The warehouse I work in Don’t got this😭😭😭

[@CruzXz]

And the worst part is loading short containers

[@GeorgeAnderson-w2w]

Crooks Harbor

[@OkelloJustine-os4sy]

DHL express is the leading company in the world

[@decal2154]

DHL what a fucked up company. Can’t deliver a package on time. Even when the company says they will deliver the package the next day the company fails to identify the next day they’re referring to. Communication is challenging at best. I’d never deal with these ass holes again

[@BloomfieldRae-u8i]

Alison Forest

[@Janjul08]

Uffff no tienen perdon . Si tuviese poder para hacerlo la cerraria

[@AnthonyJSA]

DHL sucks all around

[@1legend517]

Worst of the worst.

[@vivi_75]

What do you expect from a company run by overcomplicated Germans.

[@rajveer.singh.oad.rajput]

iam DHL EXPRESS outsor employee new delhi gateway

[@imahappy420]

I've been in logistics my whole career and I refuse to use DHL. Incompetent, difficult to use and not user friendly for International. Gimme a break lol

[@jamesboris1233]

I will not us DHL they lost a page of my and delivery on time

[@unicornlove8665]

I will never recommend this courier company to my entire generation

[@kyles1399]

Dhl is the worst shipping company in the whole world shocking staff don't care the service you recieve is shocking !!!!

[@walidali8669]

My problem with DHL is that they deliver it before the estimated time.

[@1legend517]

@@walidali8669 Oh gee, I feel sorry for you. At least you got it delivered.

[@amy-joe5772]

Don't use this company they have no heart or feelings

[@unofficialSummer]

At least for where I live, it isn't worth it. It is expensive but to ship something to here you'll pretty much have to pay for double the shipping price. It works kinda like this, first you pay for the international shipping and then a few days later they'll send you an email asking for almost the same amount of money once again. I'm not sure but I feel like that "second shipping fee" was more expensive than the first one. It was fast but wasn't worth it.

[@kpopcommenter4825]

I came here because of Momoland's thumbs up

[@oxdhaoxt3694]

As someone that was an engineer at DHL once, I’m shocked at this comments. I thought we were doing an amazing job

[@eyebeebak]

I had a manager been with DHL for over 20 years joined my IT team as a manager. Within a year, the whole team vanished and the client cancelled our project. The worst manager I'd ever had.

[@walrossross3903]

I Would Have to Agree With Unequivocally, Irrefutably And Second To None

[@1legend517]

Amazing? You've got to be kidding. I've had nothing but trouble with this company.

[@george3148]

Witch is biggest Amazon or dhl?

[@the_guy_with_yeeyee_a_haircut]

Ups is much much better than this not so good company

[@mrmad12341234]

Lucky its not KFC it will never get there lol

[@LOSDB]

11.58 Fedex package 😁

[@subscriptionletterbin5956]

Yes I saw that too 😅

[@marmo1360]

Did he lie?

[@As.11.11]

Open a bloody customer service real humans your ai doesn't do anything when we are missing services stay on human customer service

[@madpete6438]

Yes - it was quite Advertorial in style and content. Disappointing

[@chairmanmaf]

Worst delivery company in the world

[@saciidsixpack2552]

The badest company inthe in the world

[@acetylcoa6540]

Worst shipping company EVER.

[@martinssalmanis966]

1.

[@kilobyts5703]

TO MUCH DRAMA TO MUCH PROPAGANDA ON KZbin WORST SHIPPING THEY DONT ARRIVED ON TIME ALL THE TIME 😢😢😢 I HATE TO SAY THIS BUT ITS BETTER WHEN YOU BUY THINGS INTERNATIOAL MAKE SURE ASK FIRST IF THEY SHIP IT TO DHL OTHERWISE CANCEL IT RIGHT AWAY COZ ITS ALWAYS DELAY ALL THE TIME SPECIALLY ON FRIDAY THERE EMPLOYEE ARE SO RUDE AND EVEN DO IM 5MINS AWAY IN MY HOUSE TO THE DHL THEY WANT ME TO WAIT TILL MONDAY BAD BAD COMPANY

[@LanBothan-j6d]

Moore Charles Harris Dorothy Harris Cynthia

[@Janjul08]

La peor empresa de Mensageria del mundo. ….

[@unicornlove8665]

Boycott DHL courier

[@unicornlove8665]

Useless courier company

[@VPROXE-HELLRAISER]

This company is a scam.....I won't be doing business with them again

[@milliesal5684]

Bunch of scammers. Stop sending me e mails saying I have a package. Then you want me to pay for that package. 1. I never ordered anything. 2 Why should I pay for a package and give you my debt card info to something I am not expecting? Scammers.

[@1legend517]

Those are scammers posing as courier companies, not the courier companies themselves. Be careful.