Samsung Refrigerator Problems - Solving the Leaking, Noisy, Icing, and No Cooling Issues in One Fix

[@bensappliancesandjunk]

Kit we custom made as featured in the video: bens-appliances.com/products/refrigerator-secondary-heater-kit I thought it was time to re-do this video as I've probably answered a few THOUSAND questions about this fix so far. Hope this answered a few more not seen in other videos!

[@gargamel3393]

Thanks Ben. I had a Samsung fridge like this a few months ago where that metal drain probe was bent from the factory and touching the plastic inside of the drain hole so it was creating a strong plastic burning smell inside the fridge. Something to watch out for. I enjoy your channel and I've learned a lot of good things from it.

[@johnross6314]

Thanks you Ben. I do not see the link for the video that shows how to do forced defrost with other models. Thanks.

[@richardmoore5115]

Ben My fridge is making a fan noise from behind the panel you removed to work on the defroster. I thought that you would touch on the fan trouble shooting and replacement. Is there a fan in your kit?

[@bensappliancesandjunk]

@@richardmoore5115 The ice from the upper coil is causing the fan noise 100% of the time.

[@tianxin2005]

Thanks Ben. How to force defrost for Samsung fridge without the panel but with a LCD screen? Model: RF28T5F01SR. I wish I have seen your another video on how to pick the right fridge before buying my new fridge (only 1.2 years old). Then I could have bought a fridge without any fancy but useless features

[@awoodby]

Came back here to thank you again. Did this over a year ago, fridge and freezer are still going strong. Thanks for saving me what, $1500 for a new fridge. Donating a little in thanks.

[@davidj6547]

This is the best video showing what to look for and how to repair the Samsung fridge.

[@robinstearns7196]

This was so easy to follow!! We bought the kit and I put it all in this afternoon. Went step by step through the video and even though I have ZERO experience, I managed! Thank you!!!

[@stumerkel]

Ben. Thank you. You are my Appliance Hero. If I never hear that fan clicking again I will be praising you for years. 6 years ago the Sears repair man said there was nothing you can do. Just defrost it over night and it will be good to go. Since then every month I have been deforosting my fridge by taking everything out. Then someone said you should see if there is anything on KZbin which I was of course familiar with. Then there you are fixing my exact fridge. I got the kit for less than $70 and spent today putting in the new sensor and the new heater and everything in your kit. I am so excited to see it work but so far everything looks to be good to go. Burned my finger on the new heater when I did the test. Best feeling ever! THANK YOU. You rock

[@robertlemaster156]

I am not a technician, but I like to watch your channel. I just wanted to say that kit looks great.

[@robertlemaster156]

Oh, I hope you don't mind asking me a question. I replaced the rollers on my Whirlpool dryer. However, you can still hear them when the welds roll over them. I also don't see any damage to the drum. Should I ignore the sound?

[@jmakins01]

Ben this is one of the most detailed comprehensive easy to follow and best videos of repair work I’ve seen. I’m very impressed and can’t wait to see more of your videos. It was an extremely helpful and fixed my refrigerator problems that I didn’t know I had. Thank you sir!!!

[@kylerich2702]

Ben is giving the public, for free, detailed information about how to keep its appliances running as long and cheaply as possible. A true advocate for consumers and contributing to e-waste reduction to boot. How much more value could you ask for than the knowledge and materials necessary to either 1) keep an expensive appliance working, or 2) know for sure that it needs to be replaced? More than happy to support this channel and business. Liked, subbed, shared, and bought his kit to refurbish my old fridge.

[@scottdelong5890]

Well said

[@gstreeman9519]

Ditto!

[@karenlonneville3843]

Hey Ben, Thanks so much for the kit and cooling panel. Ording before 3 on Friday (for Ohio) I received the next day. Funny, the UPS driver has the same issues! Recommended your store. Fast forward, fixed the issue and now have a working frig. Granddaughter and SIL won't be eating spoiled food. Thank you so much for these videos and most of all knowledge you share with parts. As a woman calling local parts stores, told unable to have parts (one told me months!) sadly laughable. Not Ben's Appliance Store! Great services,🎉❤ extremely happy Oma!

[@ericmccamey6731]

Bought this kit a few months ago but was too busy to install it. I finally retired from work and grew tired of hearing the fan rattle for the ice buildup so, I finally took the dive and did the repair. I watched the video again, several times but finally got the cover removed and all the parts install just as the video instructed. Everything appears to be working but I will know for sure in about two weeks as that was about how long the buildup would take after defrosting. I'll post the results then but, I am satisfied with the results so far. Thank you Ben.

[@jasonld]

Very detailed and big update for ice buildup. I'm glad we have some smart people out there that can fill-in where Samsung's engineers lack.

[@pascual876]

Ben, this is a great video and I purchased the kit to repair a client’s Samsung today, I followed step by step and was able to finish the job within a reasonable amount of time.

[@4thewinir344]

Awesome video-explains why my Samsung has been promoted to the garage as just a freezer, and I finally have a fix thanks to your video! I’m ordering your kit and you make it look easy so I m not worried! Thanks for the excellent solution to yet another faulty Samsung appliance.

[@Redstriker265]

Thanks dude, helped me figure out that my drain lines in the back were clogged, which iced up the freezer, which made the fan loud as hell. Thanks for all you do.

[@Carmen0216]

Thank you so much for the quick response, you answered all of our question on the phone and helped us get the right kit. Installed it just like the video and barabing barabang problem solved!!! You definitely help us from buying a new fridge and your prices are better than Sears/Ebay or Amazon. All in one. Thank you again!!!!

[@Eric-vg1gu]

Finally did this today - 10/10 for the video support.. We're now going on a few hours now and no visible moisture under the 'WideOpen CoolSelect Pantry' drawer.. The text support is a nice touch. Thanks!

[@BrianPatrick]

I just installed my kit. It took a little bit due to the massive amount of ice buildup. Everything in this kit appears to be making a huge difference. Once reassembled, I did reset my refrigerator which appeared to resync the new sensor. Thanks so much for this. Here's to hoping that my six-month ritual of defrosting the unit is finally over. Now if I can just get the icemaker working again...

[@tallystevens1062]

Very grateful for excellent video, you just save us a lot of money from either repairing or replacing our fridge.

[@OldFordTaurus]

I love the look of these Samsung refrigerators. They got some new ones in at my local bestbuy and they're an absolutely gorgeous black stainless steel. I'd be scared to buy one though. I've never owned a Samsung appliance.

[@chrisgoode1578]

Our house came with samsung appliances, everyone has issues and we're slowly replacing them all only 6 years in

[@OldFordTaurus]

@@chrisgoode1578 I've saw a few new builds in my area come with Samsung appliances but 98% of them come with whirlpool. Use to all the new houses in the area came with GE. I'm not sure why they don't any longer.

[@donnaellingsworth364]

Just installed the supplementary heater kit. I followed the directions with my own supplies for the moisture kit - I had previously cleared out and checked the drainage tubes. My evaporator cover was completely waterlogged so I had to replace it (ouch! but less expensive than a new fridge!) I had wanted to replace the main defrost heating element but accidentally ordered the wrong part and had to reinstall the old one. Replaced the defrost sensor and the defrost thermostat. I added better weatherstripping to my new evaporator cover per another video (tinkering with small humans). I am also going to check the leveling to see if that is an issue.

[@DocNo27]

So glad I decided to get a model with the ice makers in the freezer at my new house! Thanks for this guide; could have used it at my old house with my old fridge!

[@talkingtinkerbelle959]

Well I only replaced the temperature sensor and the little bar thing and my poor refrigerator is still struggling I should have watched your video first. You are going into my for sure subscribed I might even have to get some parts from you gee willikers

[@allisongreco543]

We've had the problem of water collecting under the bottom drawer but every time we open up the back, we do NOT have an ice ball at the top. The coils have ice and the drain is clogged with ice. Would this repair work for us? Or is this repair mainly if the fridge is creating the ice ball at the top?

[@peterzarcone9048]

Just finished installing this. I don't have an IR camera so I just have my fingers crossed. The only real difference was the top pipe that the supplementary heater goes on was a lot shorter in my model (which the video warns could be the case) so I had to figure out what to do with the extra slack of the heater wire. I opted to string it down a bit on the left side and loop it back up (taking care to leave some space in the loop so the cable wasn't touching itself). Hopefully that will be ok. Great video. Thanks.

[@peterzarcone9048]

I just remembered that I found my drain tube didn't go straight down so I had to bend the downward tab of the drain fin to match the shape. Kind of unfortunate, but hopefully it works.

[@Sasquatch-nb5kv]

I saw you had an IR attachment for your phone. What is it and where did you get it? Great video! Thanks!

[@debl9957]

I like the hat with changing appliance logos :)

[@toadsauce8091]

My exact refrigerator and problem. First the ice killed the ice maker and then the fridge. Probably should’ve figured it out when the ice maker crapped out.👍

[@projardgreen2568]

One question Ben, if we splice the wire to feed another heater, that means current will also be devided...wondering if PCB allows for more current to be feed on said circuit, or if it will be overloading PCB heater/out circuitry, caused degradation of said crcuit, forcing it to be replaced in the future? Your smart though, but contact Samsung call center to talk about the issue I asked. If PCB circuitry can deal with it, well then, this was a hell of a fix dude!

[@brandontristan9735]

Ben starting the test to see if heater is working. sounds quiet which is goood.

[@waynezibell94]

Great video! I really need one for the Kitchenaid KRFF507ESS01 which has the same problem since we first purchased 6 years ago! We have to regularly hand defrost and it now seems to frost up even though I reset frig to directly defrost every 8 hours!

[@kylarstern207]

Thanks for the great video! Which heater length do i need for RFG298HDRS?

[@m3ch862]

Thanks for the video, very helpful. I just ran into the ice buildup and during my disassembly I noticed that the wiring harness is very oxidized and one of the receiving pins broke off and actually came out with the male connector. Is there any way to replace the female wiring harnesses inside the fridge? Mainly the bottom right one @14:23 (fan). If not then I guess I'm stuck buying a new fridge... :(

[@mattmiller6244]

Thank you!

[@frogmomma1010]

Hi. I just moved in a new house that this fridge is in--I need help on what exactly to push to get it cold!! I don’t know what mode to have it in and/or what buttons to push?? Thank you for the help, PLEASE HELP!!

[@tojoyamoto1]

Bought your kit. Still having problem with the freezer. Frosting up and a lot of water across the top of the freezer . The ice maker is disconnected

[@steezySqueege]

Hey there, does anyone know if this model fridge has a damper motor? I've done everything in this video, my fridge will cool to set temperature but after that it won't cool. It just let's the temp rise. It seems like the fridge is capable of cooling, but when it reaches its desired temperature something is not telling it to begin cooling again. I saw posts about checking the damper motor, but I'm not sure my fridge has one.

[@Carlos72797]

Recommendation: the drain insert should not be tool steel, which has poor thermal conductivity. Heat is slow to flow from the heater and down the clip. Aluminum or copper is a better choice. Qualifications: BS Metallurgical Engineering, 35 years industrial experience.

[@bensappliancesandjunk]

I'll pass that on to our factory

[@jaimecervantes3896]

👍🏼l wish you was my neighbor love your videos brother 👍🏼 3:46

[@bensappliancesandjunk]

Awww, thanks!

[@robsapplianceplus6071]

The cause of this problem is simply the stupid duck bills they put on the top of the drain tube in the back. Just cut them open so the slit is now a larger hole. You don't need new 5 piece drain tubes. You don't need extra defrost heaters. You don't need a longer drain probe. You don't need that insulating tape on the drain pan. You DO need to add more cork tape back onto the tubing inside. start at the end of the cap tube and cover everything higher than that, including the loop to the left where you put your heater. The reason is that there is always refrigerant going through those tubes to send over to the ice maker since they do not have a "4 way valve" to be able to send refrigerant there separatley. All that other crap is because Samsung engineers refuse to accept the restriction on the drain tube is the issue and they are convinced it will keep room air from getting up to the evaporator(s). I do this repair all the time, and then guarantee it for life. I've NEVER had a call back. I do the same thing with every other brand in one way or another. I cut P-trap drain tubes, remove the duck bills, and on Frigidaire, I uncoil the drain tube, cut off the curved portion, swap ends, and reconnect it. I give lifetime warranties on all of them and never get a call back. On this Samsung, you can fix it without parts, saving the customer time and money. On any sensor, stick it into a known temperature medium such as a stirred cup of ice water that is known to be 32 degrees. That is the correct way to test it and the only way to be accurate enough to know if it's off by a degree or two vs 5 degrees of more. the fact that the resistance changes only tells you the resistor is functioning, not that it's accurate. Additionally, the sensor has to go right next to the cap tube connection. It's the furthest away from the defrost heaters, AND make sure it's inboard so it won't interfere with the evap cover seal on reinstall.

[@JB-ld4tf]

You have any video to show where to place the tape exactly?

[@LumiereR-b8o]

We had our freezing back panel/fan noise fixed with the DUCK BILL alteration. Here we are 3 years later and the problem has RETURNED!!!

[@tonyayork-remaxnorthwestre4892]

I don’t have enough room to install the sensor down lower instead of on the copper. What would you suggest?

[@mikecruise1784]

Question: I followed these steps and everything went well, however when I tested system on defrost mode (rd), the heater up top does not get hot. The main heater at the bottom got plenty hot, however the top did not seem to heat up at all. Based on how it is constructed it seems like this might be an issue with the brown wire harness on the left side of the fridge or faulty unit. Any ideas on how to fix this?

[@freshappliancerepairs7213]

Are you related to Steven seagull coz I’m diggin the zen look

[@shark70007000]

Ours had a leak at the back when I put it back together, the last time I repaired it. So there was a streak of ice coming from the cracked spot about 2/3rds down on the right side. My wife found a free fridge on fb marketplace. It's a side by side, and looked smaller in the pictures online. When I picked it up, it's as big as the french door one we have. They gave the fridge away, because they got a new one. This one they gave us is supposed to be working perfectly. The seals are now trashed on the Samsung fridge. I still have to swap them out. Somewhat if a big job, since I have to take doors off them to get them through the back door. LOL

[@jeffreychatland5014]

Thanks- this is my last resort here- already took it apart before and did all the resealing- got all the ice out of the the evaporator and the ice maker- (I refused to hook up the water due to that) - the evaporator still froze up- my wife said lets get another one- but it seems they area all garbage- I’ve had a basic frig in the garage now for over 20years still going strong and in the humidity every summer. I HAVE A REQUEST IF YOU HAVENT DO A REPAIR VIDEO ON THE GE 2.0 PROFILE NUGGET ICE MACHINE- IVE HAD 2 OF THESE AND THEY START MAKING HORRENDEOUS SQUEELING - I CALLED GE AND FOUND THEY HAVE AN ENTIRE DEPT SET UP TO BASICALLY AVOID THE WARRANTEE-- TOLD ME TO DESCALE EVERY 2-3 WEEKS- (USING FILTERED WATER) AND RUN CLEAN CYCLE EVERY WEEK-- THEN THEY TOLD ME TO TAKE IT APART AND SPRAY GREASE ON IT ? COULD NOT TELL ME WHERE- THEY SAID ITS IN THE MANUEL - IT IS NOT- ONLY THIS LONG LIST OF ALL THE NOISES IT WILL MAKE AND THUS THEY WONT REPAIR IT- THIS UNIT IS $600- AT LEAST TELL ME WHERE TO SPRAY THE GREASE? THERE ARE VIDEOS ON THIS BUT WHY A CONSUMER IS SUPPOSED TO TAKE APART A $600 UNIT - AND SPRAY GREASE ON IT - ITS NOT WARRANTEE SERVICE.

[@bensappliancesandjunk]

Thanks for the request on the Nugget ice maker. I do want to get one for repair videos. I haven't yet, but its on the list.

[@rturney6376]

Hi Ben, While I enjoyed your informative video, I have to intention of fixing the refrig myself. I live Southern cal. Do you recommend any repairs company that can do the fix?

[@bensappliancesandjunk]

No, most won't attempt this because Samsung doesn't suggest it. Ask around though. I've heard of a few in SoCal that will do this, but not sure offhand.

[@rturney6376]

@@bensappliancesandjunk thank you!!!

[@mrthomasyip]

My fridge don't have the defrost mode but what i did is i place a pail of boiling water into the empty fridge, door close for like 15~20min let the steam to soften down the ice.

[@Soulcommander]

Question, does this fix work on a Samsung RFG298HDRS/XXA ??? Thanks,

[@isaaccorder8770]

Where does the drain actually go? If the little reservoir under there fills up and doesn’t ice over because of the new, longer probe….it has to go somewhere…..or else it would eventually spill over.

[@Rasamith]

Freshly installed. Will update if there's a hitch

[@alial-shaibany7571]

Thanks

[@britainybarnes08]

Ben- any suggestions for removing the panel off a Samung fridge that's "all around cooling" as opposed to the twin cooling that most of these videos seem to be made on? My back panel appears to extend past the bottom shelf

[@bensappliancesandjunk]

What's the model number?

[@ahmadalhamad6332]

I have the same problem but where will I buy these things?

[@loaki9gt726]

He has a pinned comment with a link, or in the description.

[@cindybackstein1773]

Will this fix a 2 E error code too?

[@diymaniac876]

Ok, I have a Samsung RF4267HARS/XAA Fridge, 1st off, My Cord Arked when plugging in, New Cooling Fan Breifly Come On,Compressor was Running, then the Fan Stopped, and EVAP Core was starting to Ice Up Pretty Fast. I did not have 12Volts at Any Time, so I'm assuming my Main Board Is Bad, I have 1 Comming.

[@timothyjoe1089]

This won't work if your temp senor is bad. Replace defrost senor and temp senor. It works %90 of the time %5 of the time it will also need a control board . The other %5 of the time it has a sealed system issue , in which case this heater will work

[@Harry777]

If the fridge won't go into defrost mode even when forced and shows code 25E, is that still a sensor issue, or could it be from a clogged drain line (which I have)? Or something else?

[@LourdesJuarez-f6t]

Hello, what if the fan is not working? Can I buy the fan by it's self and where can I purchase the fan?

[@chefblair63]

Freezer not coming on. 333 ohms. No continuity. Voltage to harness 6v ? Maybe a bad reading. No ice buildup. Should I get a new fan? Model RF18HFENBSR/us

[@Sortie-zn1qc]

Folks .. I have a GE french style fridge/ freezer that WAS doing the same thing regarding freezing of the drain line. After a few years of frustration and nearly getting rid of the fridge I sat down and really analyzed what was causing the ice build up in the first place .. humidity .. how do you remove humidity or at least control it ? A moisture absorb material.. baking soda.. it worked for me.. $1 every few months and no problems for at least 5 years .. Sorry Ben .. not trying to take business from you, just trying to help your followers..

[@vickilester3919]

I had a Samsung refrigerator and it only lasted a year. First problem came five months after purchase. Had five service calls on it and it was determined unfixable. Even a new compressor was put in it. I asked for a full refund for this fridge and after a lot of fights and threats, I was given a full refund for that fridge. I would never buy another Samsung product again. I was glad to get rid of that thing.

[@SmartSavingMama]

What brand/model are you going to buy to replace the Samsung?

[@vickilester3919]

@@SmartSavingMama I bought an LG Door-in-door, freezer on the bottom. Got my refund in November 2022 and bought my LG in December 2022. So far no problems. It’s great.

[@SmartSavingMama]

@@vickilester3919 Awesone I’lve wondered how LG bottom freezers were! Thanks for replying

[@vickilester3919]

@@SmartSavingMama I love it and I have grand kids and we put their drinks and snacks in the outside door. It keeps them from constantly opening and closing the fridge. It also has a light which comes on anytime the door is open and it’s big and the freezer is big. It’s expensive but with the refund, it’s was affordable.

[@karengladys2011]

Oh Vicki, mu hubby and I know what you are talking about. Ours lasted somewhat longer though then yours. After 10 years, our ice maker stopped working. We called the Samsung repair dept to look at it. Our warranty was up, but thought maybe it wouldn’t cost that much to fix. After 319.00 the repairman put in a new part for the ice maker. After a week it stopped working again. We notified Samsung and they said we will send our repairman out again. Well, he put in a new part and after a week, it stopped again. By this time we were fed up with Samsung company. They wanted us to pay the service man more money, we said NO Way! The next day we went out for a new fridge. We will never buy another Samsung appliance again! Their customer service is horrible!

[@kumaguy6115]

I wanted to follow up on a post I did 5 days ago. Not criticizing this video at all, but this is what I found out and it can definitely save you money. I had this exact problem (fan noise likely from ice against the fan). I called Samsung Service directly. I was connected w a HUMAN tech, who I chatted w via text. He had me do a manual defrost, which is simply setting temp to 44 for the fridge and -4 for the freezer. He told me to keep that setting for 5-6 hours and then return settings to 37 and -2. I did that and, guess what? Noise was gone, so obviously ice was gone too. Never needed to open the patient up! Follow up: after 5 hours, the temperature didn’t drop to what it should have been. I called Samsung again, referred to the case number they had given me from my first call. Via text, the HUMAN tech walked me through a “power down cycle”, which is just unplugging the unit for two minutes and then setting the temperature again. They said it would take about four hours to achieve goal temperature. Woke up this morning, and temp is a perfect 37/-2.The power down process reprogrammed the compressor. Sometimes you gotta get inside the guts of your appliances, but always try the least intrusive option first. There are a lot of service operations out there that have SAMSUNG in their name. Here’s the number for the legit center that I called: 1 800 726-7864. I hope this is helpful, especially for those of us who aren’t comfortable performing repairs. Good luck!

[@aaronpoh3728]

That’s super helpful, thank you. My Samsung fridge kept popping the gfci that’s upstream of the outlet the fridge is on, also it was getting warmer than the setting. Going to try the forced reset,, I think

[@ashykutcher]

I think you meant that you set the freezer to +4°F for manual defrost. You wouldn't set it to -4° for defrost and then make it less cold at -2°.

[@vickilewerenz7061]

Thank you!

[@boylitte]

This just sounds like a temp fix. Curious did the issue come back again?

[@kumaguy6115]

@@boylitteYes, it DID! About 3 weeks later. I had to have a service call. That panel was not easy to remove, and there is some fragility involved with the wiring on the left. One reason I didn’t tackle it myself was fear of detaching that wiring. At least the repair is now under warranty. Good luck!

[@T_Barb]

I’m a 66 year old woman who meticulously watched your videos and ordered your kit. Just finished installing and plugged in. Nothing blew up or shorted out. Whew!!! 😂 It’s cooling. I’ll update later but if I can do this anyone can. I unplugged my fridge and blew a fan inside for 24 hours to defrost it. You can tell if it’s completely all melted by looking at the back panel. Condensation will be on the still frozen areas. This is the most beautiful fridge I’ve ever owned and I didn’t want to pitch it. Thank you for such complete and well done instructions.

[@grandmaof1654]

Do you have an update?

[@T_Barb]

@@grandmaof1654 YES!!! It’s still purring like a kitten. I’m so happy.

[@grandmaof1654]

Thank you so much. Wanted actual testimony before I purchase the new heater cord and drip thingy.

[@T_Barb]

@@grandmaof1654 I keep an eye on my temps now so every time I open and close the door it displays the temperature. I’m just thrilled every time the temperature displays what I set it at.

[@grandmaof1654]

@T_Barb thank you Barb I'm so glad to hear this option is a success. My fridge has ice and/ or water underneath drawer and funky fan noise when it's iced up behind the coil wall. I'm sick of dealing with this fridge. I'm so glad you've found it to be successful. Waiting on hubby to get home so we can order the parts.

[@okieslabseekers5688]

Buy your parts from somewhere else. They charge crazy restock fees if you order the wrong parts. Also they wont answer the phone lucky to get a email back from someone.

[@nickhenderson9843]

I hate this fridge. It is a constant problem!

[@johnfry2502]

The fridge fan and my ice maker icing up, I agree we got the fridge when we bought the house and it has been a constant headache

[@ethelryan257]

You have saved a lot of Samsung owners a lot of money and trouble! Thank you. Now, why on earth did Samsung decide to ruin their once decent reputation with this junk?

[@DRT1200]

Ben I would advise you to tell people to where some vinyl coated gloves when they are doing this procedure. Those aluminum fins are like little razors that will give you the quickest paper cuts on your fingers. You sometimes don't even feel it until you start bleeding and then your hands are wet and the bleeding doesn't stop right away.

[@donsisting719]

This kit fixed the problem of ice buildup, water buildup, and fan noise (which eventually stopped turning) It's been over 2 months with no ice buildup, no fan noise, and a dry refrigerator! Thank you so much for the detailed video with installation instructions!

[@rayporras3579]

What type of kit did you use ?

[@amys4976]

@@rayporras3579 The kit he sells; link in the description.

[@projardgreen2568]

Dude, I LOVE your work, plz do more videos on Samsung, however, no, you cannot test the resistence of the thermistor plugged in...current will flow towards rest of harness that goes to PCB, and you will not have a correct reading...never test components while they are plugged in...I think you just made a mistake, if you think about it 20 secs, you'll be like : "Oh yeah, of course its gotta be unplugged..."

[@curiosity2314]

Well of course it is nice to have a "Fix" workaround to the issue but this issue needs to be recalled.

[@AMIAmigaman]

I retired over 6 years ago form Major Appliance repair. This was a major problem with Samsung back then too. That and their ice-makers. Good video!

[@bensappliancesandjunk]

It was. It took ages to figure out this fix. The ice maker mess has been solved through similar means, but virtually all fresh food IMs have massive issues for every mfg. from what I've seen. Samsungs' just popped up earlier, more often.

[@AMIAmigaman]

@@bensappliancesandjunk Your right about the ice-makers. Every manufacturer's ice _maker in the ref is junk. They were still trying to fix Samsung ice-maker problem when I retired. What was the fix?

[@bensappliancesandjunk]

@@AMIAmigaman seal icemaker, new revised drain tube, drain clips, new icemaker, new PCB, reposition IM fill tube, check for bucket damage/compromise, check chute for mineral buildup, check gasket between door/bucket. Those are the ones off the top of my head

[@AMIAmigaman]

@@bensappliancesandjunk Some of them are familiar. I think the clip and repositioning fill tube are after I retired. I tell everyone to never buy french door with ff ice-maker.

[@gsmojo17]

This is not the first video of yours that I've watched, and I want to complement you on how well your content is put together. You're articulate, thorough and give some great perspective from your professional expertise! I like all my Samsung products, and most have been very good, but our RF267AERS has been problematic since a few months after we got it. I've nursed it through and had to have a board replaced (Only a few hundred$) and a water valve. The ice maker stopped pulling water to make ice, although the auger and ice/water dispenser work fine. I am sure it's a fluke, but it stopped after I changed the water filter. Have you seen anything like that happen? I made sure the lines weren't blocked, do you think the whole unit is caput?

[@jayhadcock8767]

Fixing Samsung first step dragging it to curb next step take pride that you learned not to buy another samsung crap 😅

[@b30b60b90go]

I just installed your kit. Thrilled to think I can save $3/4,000 after a simple search and finding your excellent video. Thank you Ben. I will update.

[@Eyad-Alghamdi]

Peace be upon you. I have had a problem with my refrigerator for about two months, and I had to replace the entire motherboard. The project cost me approximately $500, and everything was fine until today. I opened the refrigerator door and saw the refrigerator light was off, and this makes me worried because the first problem looked like this.

[@Eyad-Alghamdi]

I expect the problem to be in the magnet placed at the top of the door, because the day I put another magnet on top of it, the light turns on, but it never stops until it turns off completely, after which I have to put the magnet in the same slot again.

[@Eyad-Alghamdi]

The first problem seemed to be that the lights were turned off, then the cooling started to decrease and then decrease until it stopped cooling

[@jamesdutt]

I had a tech add the "official" Samsung fix for this problem, and it's worked for a couple of years with no more water on the floor, but now I see ice freezing on a spot in the inside of the back wall of the fridge, so I'm expecting more issues. Before I switch brands for the next one, has Samsung fixed this problem? If not, it's unbelievable that they have not done so after so many years. Another question: Do other fridges use the same method of defrosting? If so, what have they done to avoid this icing up problem?

[@jessejames586]

Samsung Refrigerators = Junk! Getting rid of mine in a couple days.

[@ronmcgregor9324]

Watching your video from Australia. Samsung tried to repair my fridge under warranty 5 separate occasions. Eventually gave up and offered a new replacement.within weeks the icing up etc began. Water under lower drawer. Vents icing up.. exactly like your video. I purchased your kit and it arrived to Aust in days. Followed your video instructions. Thank you for such great service. All the best. 18:39 18:39

[@pearlrival3124]

youre putting the aluminum on the stainless evaporator cover which is the opposite of what we designed the kit to do. not saying it wont work as a break in heat transfer but it will accumulate cold. you added a heater wire because you didnt move the defrost wire to the outlet line. Samsung Service Bulletin Date: 7/3/2014 Bulletin Number ASC20140703001.

[@ZerocoolsPropsandCollectibles]

I'm having this issue with our refrigerator can you detail moving the defrost to the outlet line? What is this in the fridge?

[@denttech2515]

I have this exacf POS fridge. I use a streamer to steam the edges as I pry to get it off. I strongly dislike this part-time fridge. It's always in our kitchen, but it chooses to work part-time hours with lots of vacation time that I have to pay for, somehow. Not the employee I thought I was getting... on a side note, I could not own this fridge without my steamer. A tool with countless uses

[@RogerBaumgarten]

This is almost exactly what happened to our Samsung French Door last week. When we looked at fan, evaporator, cover, plus other parts possibly needed (plus a crack in the rear plastic). We'd already be at $400+ just for parts. Plus, the icemaker crashed and burned 3-4 years ago. Our new GE Profile side-by-side delivers tomorrow.

[@jbulen127]

Excellent video and great kit! However, on my side-by-side freezer/fridge unit (RS261MDBP XAA) the defrost sensor is in a plastic clip on the copper evaporator tube, near where it enters what appears to be an expansion chamber. (In the video the sensor is on the other, much narrower side.) Can the secondary heater be attached so near to the sensor? Since distances are small on this model, the heater would have to be doubled back on itself.

[@Girro77]

Hi Ben, I appreciate the very detailed video. I purchashed the heater kit and installed it back in April 2023, so far so good no ice build up or fan noise. 👍

[@maysplays]

I've watched a dozen videos on this fix for this awful refrigerator and this was by far the best video because you addressed the root causes and solutions for the ice build up. I ordered the kit and will have the video playing nearby to walk me through the repair. Wish me luck!

[@RodneyEvans-e5r]

What does this type of repair cost?

[@BartlettTFD]

I have a GE side-by-side refrigerator freezer. It’s about 35 years old. Has an LED “Electronic Monitor & Diagnostic System” control panel on the front of the freezer door. It was WAY ahead of it’s time. The ONLY service I’ve done is to replace the main control thermostat. The evaporator fan, the evaporator heater, the condenser fan, the compressor, all have never been touched❗️After buying an under counter ice machine, I disabled the one in the GE refrigerator. I guess it’s really hard for me to understand how GE was able to make such a trouble-free high tech unit that many years ago but company’s like Samsung, LG, etc. seem to have no clue how to make trouble free products today❓ By the way, your KZbin channel is excellent‼️

[@bensappliancesandjunk]

Cheap crappy parts. Units 15+ years old were built to a better standard

[@TomandAmyinthePI]

It would be nice if you can buy a fridge that doesn't need this much maintenance....It seems like this is a manufacture defect especially with Samsung

[@safaenaim163]

Thanks a lot, i learned a lot from this video.. i can fix my fridge by myself now! 😊

[@Glampinggadgets]

I have one that is 13 years old never had a problem until now. Watched the video bought the kit. It worked perfectly. This is exactly what I needed. Saved me ton of $. Thanks!!!

[@bensappliancesandjunk]

Nice!

[@the_bad_visuals]

When you plug everything back in, does the evaporator fan start spinning right away? Or how do I know if it is still working, the evaporator fan. Thank you

[@chriscutress1702]

I had a freezing problem with my old Samsung that involved replacing the temperature sensor and applying metal duct tape behind the evaporator grills which solved the freezing issue 100% for the two years we lived in that house before selling it. I noticed that 4 years later the current residents resold the house and the fridge was still operating and included in the picture of the kitchen. I was careful not to allow the metal tape to touch any electrical connections. Seeing your fix I guess i could have used less metal duct tape but ...

[@peterinbrat]

Meanwhile, our 40 year old fridge has never had an issue. Fridges don't need chips or cost more than $500.

[@bensappliancesandjunk]

Fridges that cost under $500 will be made with the cheapest, shoddiest, most failure-prone components. Inflation has driven prices up considerably and I cannot think of a well-made fridge much under $800 even with basic components. I am near certain your 40 year old refrigerator would have costed FAR more than $500 today.

[@Inbal_Feuchtwanger]

To tell you just how big an issue this is with Samsung Fridges. On Amazon they have about 10k reviews of drain clips just for Samsung fridges. That means about 500k to 1 million units based on average review rates. Now maybe an item like this has higher review rates, but still over 100k units getting parts for repair just off Amazon alone. Honestly thats just plain negligence. You can find people talking about this issue online about a decade ago, Samsung never cared and just kept making Fridges with insufficiency sized parts to do their job. They either really like people having issues with their fridges, hoping they just go out and replace them with a new one, or they are grossly negligent. Maybe its a bit of both.

[@joejosepf2709]

I’m celebrating, tomorrow we get rid of our Samsung French door refrigerator..what a piece of junk..it was always on the Fritz..Got GE from Lowe’s..big sale 1/2 price of Samsung..yehhhhhh

[@taberknight9238]

Bought the kit and did everything like shown in the video and it works great!! Fairly simple and I would highly recommend buying a steam pot like in the video, makes life so much simpler!!! Took me about three hours and that was mostly just getting rid of the ice and completely defrosting all of the drains. Also the little red clips on the wires are a royal pain in the butt!! Thank you so much!! Turned it back on and in less than 4 hours the fridge was down to temperature!!!

[@chontran1020]

It works. I ordered parts from Bens Appliances and Junk, and followed steps accordingly this video. It does fix my SamSung refrigerator ( side by side doors ). Thanks for sharing.

[@nickcook8592]

When I tried testing the new heat tape it wasn’t really doing much. I put an ice cube on the defrost temp sensor and the defrosters started working like they should. My fridge was like 80 degrees though too.

[@allysonfiene8569]

Ben, need a little more help. With the help of my son, we installed the secondary heater, and a new back panel. We had good cooling for about 2 weeks, then ice rebuild up. I went and got a thermal heat reading gun, and we have determined the heating elements are not heating. My son checked the heater coil and it is still good. Seems we are getting power to the heating elements. We don't find a fuse on this system. Model RF260BEAESG/AA I'm wondering if someone removed the fuse in a previous fix or we are on to a different problem. TIA

[@iainarthur7713]

Really good video with clear info on disassembly. Unfortunately I still get water pooling under the left drawer when there's no issue with the fan or drain (internal or external) and no icing anywhere behind the panel. It looks like water is dripping down the back left of the machine based on where it builds up. Internal of mine look exactly like yours. Anyone have any suggestions - gets boring chipping ice out every few weeks... :)

[@vina7teen]

@benappliancesandjunk thanks for the video. I have prretty much the exact model. I replaced the water filter with an aftermarket non Samsung filter and since then, there is no water or ice coming. It seems like the water is not flowing through the filter at all. Even after removing the filter, same problem. What could be the issue? I ordered a new water filter assembly and hopefully that fixes it. Any ideas?

[@SteveB88]

You know what really sucks, Samsung makes the nicest looking appliances, but they’re also the biggest piece of junk on the market

[@bensappliancesandjunk]

I call them polished turds