Has Samsung FINALLY Made a Good Refrigerator? Samsung Bespoke Teardown

In this video, I tear down, test, and review the newest style of Samsung refrigerator. The Samsung Bespoke RF30BB6600QL. Is this simply a new coat on an old problem, or did Samsung actually address any of the major issues the refrigerators have had for years?
The only Samsung Bespoke models I would recommend:
RS23CB760012: bit.ly/3TFm2u9
RF24BB6600QL (counter depth): bit.ly/4ceX4cf
RF30BB6200QL (Auto Fill pitcher, the bev center is fine too): bit.ly/3wTdNBM
RF29BB8600AP (4-Door, Bev Center)bit.ly/3wXcPV2
I would not recommend: Family hub models, 4-door Flex Zones
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[@davekimball3610]

I know I'm late to the comment area, but this is like the Lock Picking Lawyer telling me Master actually made a respectable padlock.

[@mbmann3892]

Nailed it

[@buddyholly4672]

Is that good or bad?

[@mbmann3892]

@@buddyholly4672 Just never thought it would happen .

[@truthteller50]

@@buddyholly4672 good

[@Nenad-ICXC-Shuput-GFAMMA]

😭

[@jimadams2113]

Please keep us updated on its service history.

[@toyotatacoma6817]

GOOD ONE! I'm sure everything will go downhill in 1 year, you will need to defrost the evaporator every two weeks, pull the icemaker out, and melt all the ice frozen together, Call weekly to Samsung to have some type of service done until your warranty runs out LOL!!

[@TexasEngineer]

Last year my Kemore Elite with the LG compressor died. Went shopping and no one had a white french door frig. Went online and Samsung had the Beskoke with white glass panels in 25 cuft. Ordered it online and they threw in a three year warrenty instead of one plus an extra set of glass panels in a color I hate and no choice but with free delivery and fast. It is a love hate relationship. I miss the handles and magnets don’t stick to it. The drawers store a lot of food. $200 worth or groceries fit in the drawers. Yes, I had to have Samsung make a warrenty call. The freezer drawer gasket leaked. The tech came out when I scheduled online. He replaced the gasket and he informed me that the drawer front was warped and needed to be replaced. He returned a week later and replaced it, all free under warrenty. He even answer some of my questions like the secrets about the magic pitcher and what to do when it does not fill up all the way.

[@bensappliancesandjunk]

Thanks for the info! As a note on the part of the video where I take off the glass panels - there's about a 1/4" gap between the glass and the steel backing. I wonder if you could line that gap with a magnetic metal that would allow something magnetic to adhere then to the glass...

[@TexasEngineer]

@@bensappliancesandjunk I had never thought of that. The tech showed me how to remove and replace a panel using the suction cup that Samsung supplied with the extra usless panels. I would like to get stainless panels someday when and if I change out the other white appliances and redo the kitchen, but I cannot find Samsung offering them at this time. The tech answered a question I had. Can I use dry erase markers on the glass? He said yes. I have not tried it yet and frankly I am a bit afraid to. Maybe I will try it on my scrap extra panels first. Until then Postit notes will have to work for me. FYI the sides are black magnetic steel to hang some junk on. The frig has a clean look to it without the magnets, but takes time to learn to live without magnets on the front. I am sure Samsung will put the refrigerator magnet industry out of bussiness. The Samsung tech was the greatest, really. I doubt another one exists as good and friendly as he was. I was very lucky.

[@toyotatacoma6817]

$200 in groceries wasted in one drawer when this contraption dies! Should have done your research instead of looking at how pretty it is. Samsung has the most complaints of any refrigerator including LG with bad compressors!

[@bensappliancesandjunk]

@@toyotatacoma6817 and this one fixes about 80-90% of those complaints as shown in the video so....

[@toyotatacoma6817]

@@bensappliancesandjunk Oh, I have one of the 20% pieces of sh it! Search the web my man... The fix don't fix sh it!

[@stephengreen3566]

I wish I could buy on of the Sears fridges that were made 50 years ago. They were so dependable, some of them are still running. New fridges rarely run for 5-10 years anymore.

[@wheat151]

ya we had one purchased it with are money when we got Married 1981 lasted 40 years sad those days are over replaced one part on it my self that was it

[@anansak517]

Those messages on the fridge tablet are hilarious. 🤣

[@xcmskim4]

Great video Ben. This Samsung Bespoke fridge has been redesigned from the ground up. Glad to see that these models are made in Korea (including compressor). The previous generation french door fridges were made in Mexico. As a part time service tech with access to Korean service manuals, I haven't repaired a Bespoke model yet. Samsung learned their mistakes and delivered a quality fridge!

[@bensappliancesandjunk]

Very, very, very easy to repair like most other Samsungs. I was able to basically get everything apart without having to consult anyone on any part of the unit. Although I didn't tear down the freezer portion, it was just laziness on my part and I mapped it all out before shooting other parts of the video. Very thankful that somehow of all the things Samsung does bad, they can built a fridge that is easily serviced compared to, say, a Whirlpool with that garbage rear evap panel/icemaking system.

[@stephenlacher587]

Appreciate your input. Been considering one of those. Love the glass doors.

[@joeking433]

Worst fridge I ever bought! Even the repairman said they were junk.

[@randomrazr]

for serious?

[@ianfairbanks1318]

UUHhhhhh.... no. made in china. still.

[@evanbland4011]

I have the 4 door, counter depth, with the beverage center for 4 years now. It's been good so far. Gets used a ton by our full size family with 5 kids. Only issue is with the beverage center pitcher. The auto fill doesn't work all the time. What I found is that the magnetic sensor that relays to the fridge to fill, doesn't line up perfectly anymore. When I place the empty pitcher back into the fridge I have to pull it back very slightly for the magnet and sensor to line up.

[@rayc1557]

If it has a "linear" compressor, you might as well throw it "straight" into the trash as soon as it arrives. In the past 10 years, I've been through 3 refrigerators with failed linear compressors. Each of them failed and were fixed about 2-3 times before throwing in the towel. The compressors tend to have a lifetime of about 1.5 years.

[@joshvarney]

we have 2 of these and my parents have one. No issues, love the fridge. Only thing to note is that since the fan is near the top shelf its typically 4-5 degrees colder are the top shelf compared to bottom shelf. We have frozen eggs a few times that way lol.

[@johnmcmanus123]

Thank you for tearing down and looking at this Refrigerator. It was very helpful

[@AmarettoRawr]

We just got a version of the Bespoke with the flex drawer and no Family Zone (built in tablet). It’s been awesome, and once we install the waterline, we’ll have the ice and beverage center to use. We got an excellent deal at where we got it- there was a mix up with the open box model we purchased, and we got this fridge new for under $1100. Our kitchen is small, but this is worth the space it takes up. We also live right by an authorized repair tech for Samsung (used them for our dryer) so we’re in good shape if we need repairs.

[@mattypants]

Absolutely love my bespoke appliances. 2 homes full of samsung appliances, no issues at all. I appreciate the connectivity of everything and the modern clean styling. Produce stays very fresh for a very long time and the customizable 4th drawer is great. We use ours for bottled beverages which keeps everything out of the main refrigerator and gives more space. Although the full size is HUGE.

[@user-fc2qf8up3e]

I have been eyeing the bespoke for 3 years. I am so happy it gets a good review from you! I want it in blues

[@CarraJenise]

Thank you for making this, I’ve been needing a fridge and LOVED this but I wasn’t going to spend the money unless you made an honest review! 😂

[@paulkelly4731]

I've got the 4 door flex version of that fridge with the beverage center.... it's absolutely WONDERFUL and highly recommend it.

[@mattypants]

Isn't that drawer great?? It keeps beverages so cold!

[@willhandy4518]

Have you had any problems when you change the water filters?

[@mattypants]

@willhandy4518 the water filters are super easy to change. It's right in the front center. Little push and a 90-degree twist, and it locks in place. Thanks to where it is, it's one of the easiest I've ever had to change.

[@willhandy4518]

@@mattypants I read reviews that the replacement filters had a tendency to leak.

[@paulkelly4731]

@@willhandy4518 yes! Getting it seated properly is a chore, and if you don't, it will leak.... gotta hold your mouth just right.

[@T_Barb]

Thank goodness I didn’t have to get a new refrigerator thanks to your kit and video that I fixed mine with. ❤

[@Lexlugr]

I have the counter depth version of this, fantastic refrigerator coming from an LG and Samsungs, took a leap of faith and I am glad I did. It's completely different from the previous decade's line. This seems to be a rebranded Dacor, the high end brand that Samsung acquired. A few additional notes: It has both lower and upper grab slots to open the door with a clean look and no handles taking up depth space. I prefer the upper slots as a taller guy and you get used to not using/ needing handles. Color on the panels is only in front... the sides are not color-matched which might be an issue if yours sticks out because you'll see a different color. Panels can be dry erasable but it can definitely stain. Works with Smart things for stuff like door open notifications. I've had the pitcher since the previous version and it's been a game changer and I can't go back. Fill quick, but sometime has issues auto-filling if the overflow pan is full, but simple process to clear. Finally, be sure to check swing angles, it's not just about the opening width.

[@yogibarista2818]

My current fridge is 45years old and still working as good as ever - still on middle-range settings - I suspect it will outlive me.

[@dankelley9361]

Hey Ben, awesome review of the Samsung Bespoke model fridge. I bought the previous model with the tablet in the door & the terrible ice maker. Never had any issues with the tablet but because I purchased the extended warranty, Lowes came to the rescue after years & constant problems with the ice maker,deemed it irreparable and returned the purchased price, which spoke wonders to me about Lowe’s, & the extended warranty. I would never purchase any high cost appliance without the extended warranty, especially with the Samsung moniker on it! The Bespoke model may save the day for Samsung refrigerators & consumer wariness!

[@CiarraiAnn]

I didn't get the Bespoke because it was a little bit taller and wouldn't fit (additionally, the panel color I would have chosen was on back order. I was replacing a fridge that died, and couldn't wait 4 months.) However, I got the 4-door Flex that is essentially the same. Due to mobility issues, I simply can't utilize a big drawer freezer -- I can't reach to get to everything. I have the Beverage center, and I love this fridge. I love the two sizes of ice, and I love the four doors. The freezer space is so much more efficient to use than the side-by-side Frigidaire I replaced. I can see everything and get to everything. I use the infuser on the water pitcher in the Beverage Center all the time in the summer... continuously brewing iced tea!

[@katarh]

Our beloved GE fridge is getting on in years and we've been dreading getting a replacement. This is the first Samsung fridge I've seen that I looked at and said, "Wow, I don't hate this." We may not end up with it, because GE has been so good to us, but I do genuinely love the idea of having customizable panels and I can see local glass shops getting in on the action and offering logos, picture models, and all sorts of cool things that are compatible with these fridges in the future. Thanks for the teardown!

[@josepha2920]

Mario

[@littlejackalo5326]

The GE appliance division is now owned by the CCP. Not what it used to be.

[@kludgescraftsplus8631]

I purchased a four-door bespoke RF29BB86004M Korean made refrigerator last week. It has the metal panel in the back and the metal panel on the beverage center door. I was getting out from under a 5 and 1/2-year-old LG on its third failure. I had watched a video of yours recently discussing how nobody made a rock solid refrigerator anymore. You discussed all the problems that came with complexity and what to avoid. Having not seen any of your other videos on Samsung apparently I chose this one because it ticked all the boxes. So far so good. It is nice to see that my choice wasn't completely off base. Despite the fact this is the same volume as my previous refrigerator reorganizing the interior and getting rid of handles saved me almost 4 in of floor space. I live in the Houston metroplex, and can readily access repair parts for appliance is myself. The only thing I've never taken on is the refrigerant. We also paid for the 5-year warranty through Lowe's just for peace of mind.

[@usedtoyotapriusfour2910]

As a technician in the Austin area I've been having a lot of issues with the auto fill pitcher where the moisture sensor breaks.

[@mason5540]

Can you live without the pitcher or does it leak?

[@kimberlindy]

How old are the fridges you are seeing this on? I love the water pitcher feature

[@usedtoyotapriusfour2910]

@@kimberlindy all years mostly the version that has the double door version, wiping down the sensor above the pitch can help but it's really just a roll of the dice

[@p.j.wilkins1321]

Ended up buying exactly the model recommended here several weeks ago. The LAST thing I wanted was a Scamsung refrigerator, but it was literally the only realistic option (colour, size, etc.) that was in stock locally and available within a day or two. Thank you so much for making me feel like we've at least there's a chance I wasn't totally screwed!

[@bensappliancesandjunk]

The whole thing is that these may have one of the best sealed systems on the market. When people hate Samsung, it's usually for the icemaker. That's no longer an issue, and due to the new refrigerant, many companies are making errors whereas Samsung had already been using it for awhile so they are better off currently

[@brunowskijr]

I bought one for$900 clearance last fall

[@abigguitar]

@@bensappliancesandjunk Many people hating on Samsung Fridges are not always hating it for the icemaker. Many are hating on Samsung's garbage compressors, which apparently tend to die prematurely... sometimes within months of a purchase. There is no way I'd invest in a Samsung fridge at this point. Same for LG's linear compressors, which boast a 10+ year lifespan, but actually die at around 4 years (or less). Who wants to replace their fridge every 4 years or sooner? A fridge is not an iPhone.

[@ResortGaming]

Did I break yet

[@MichaelGa]

Had ours about a year. I'm very happy with it so far.

[@toyotatacoma6817]

1 year? You made it one year? Talk to us again in 6 months to a year.

[@dbrownss1480]

I have one of these, we were in crunch since our fridge just died. Lowes had these in stock, so we got one. Overall weve had zero issues in 2yrs. We thought the compressor died as it was no longer cooling. Ends up, the coils just needed to be cleaned, and it needed to he restarted. Personally, i think the fridge is huge but the way the shelves are laid out...most of the space is wasted. It is hard to clean the coil as its in U shape, so its hard to clean the whole thing. Im happy i saw this video as I've been in pins and needles with this fridge for the last year

[@Leonardokite]

Awesome look Benjamin, thanks!!

[@donnareed3822]

Makes me happy because we bought one a couple years ago. We had a super expensive Kitchen aid refrigerator before. It didn’t last 5 years and fried it’s brains. Plus the freezer door handles would not stay on tight

[@austinmerath9733]

I really wanted to get the bespoke fridge but was always weary of Samsung. I really appreciate your video on this because now I feel a bit more at ease investing in one of these units (the 3 door only)!

[@wholeNwon]

Thanks for the info. My current fridge is only 40.5 yrs old and functioning well, so no thoughts to replacing it yet.

[@bloodgain]

I've got one that old in my garage. They were built to last, but they were not nearly as efficient as modern ones. They probably cost as much to run every year as a brand new fancy high-end fridge would cost!

[@wholeNwon]

@@bloodgain Yup, they are relatively inefficient but compared with modern ones of the same size the difference in energy use is about 30%. Electricity isn't expensive here and so many modern units are unreliable. My decision was/is easy.

[@mason5540]

avoiding headaches is worth a lot

[@joeythedime1838]

I purchased a new Samsung 32 Cu. Ft. Mega Capacity French Door Refrigerator w/ Dual Auto Ice Maker. A very simple design very similar to this refrigerator. Five months old the freezer couldn't stay cold, many cancelled service calls and four repair visits and I still have the same issues. I couldn't deal with it any longer and purchased a GE.

[@michaelhess4825]

The most simple is the most expensive, sounds about right. The door construction is awesome, reminds me of my parents old 80's appliances. Simple, light, panels, skid right in and out. Be tough to sell me on the water center and ice makers though. My Kenmore (LG) 4 door through door dispense has been rock solid going on 5 years now.

[@bensappliancesandjunk]

LG makes the best in door dispenser on the market for sure. Thats also why I reccomend GEs - they licensed LGs design, but don't have the catastrophic compressor issues

[@int53185]

I bought one two years ago. Doing simple maintenance. Good reliability.

[@bura4579]

I have this same one with the beverage center. I absolutely love my fridge. I only bought it because it had a 10 year warranty. I've had it for almost a year and i have no complaints.

[@sume6103]

Hi Ben, as always very informative. I got the Samsung Bespoke from Best Buy (Lowe's also had the same price) in stainless steel with 4 doors. Two freezer drawers. Water and the ice are on the inside so I really hope that there are no issues. I like the clean look of this refrigerator and could not find another one that looked similar to this one. The inside too had good quality glass and drawers. I saw your video today and my refrigerator also was delivered today so I am glad to know that I did not make a mistake looks like you too like this model too. I was in real rush as my old LG died day before yesterday.

[@SpartansBAR]

I bought this exact model in December. A few things you missed: the bottom refer drawer can on the right side can only be opened if both doors are opened, left side does not have this issue. The ice maker is loud upon the first fill of ice. This is due to the ice dropping on the empty plastic. Once the ice is dumped the water fill is loud for about 5 seconds while the trays are filled. The pitcher fills quickly, & will only do so while the doors are closed. Opening doors while filling will interrupt the fill until the door is closed. As a tall guy (6'3“) the beverage door handle is a bit inconvenient to grab. I tend to open the doors from the top pockets. As noted in another comment, the door open alarm is quick to let you know it's been opened for a prolonged time. It is also quick to send that info to the app. I got the stainless panels & they do pick up prints easily if your hands aren't clean. I may look into a matte black panel set in the future. The water dispenser will fill a 30oz bottle w/ cold water, completely. Being that I live in a rural area the service issues do concern me, I took the leap knowing that & bought the extended warranty from the retailer.

[@thedarofmar9518]

I bought the same fridge in January and so far it is awesome

[@timbrown9305]

If you drop it from an airplane it will get scratched. He didn't mention that. If you install it on it's side it doesn't work. He didn't mention that. Man, this guy just didn't even try.

[@nicktayloriv310]

When ice falls on something solid it's going to emit sound... this isn't a Samsung thing, it's a physics thing. My Whirlpool at home and the Hotpoint at the office Ice makes the same sound when it falls into an empty plastic tub. 🤷🏽‍♂

[@iwriteonshit]

My filter started freezing after 11 months. Then I noticed the fridge was 50° and all my ice cream was melted. Then my lettuce was frozen. I had the Samsung tech come out 5-6 times but was unable to fix it, eventually Samsung just gave me a full refund.

[@jagtopcat]

Great advice Ben! I bought AGE side by side With ice and water in the door in 1984 It lasted almost 30 years! Next Samsung 32 cube two Ice makers one in the refrigerator door melted and fried electronics within 6 months I keep it clean It's still running! I am going to shut down the ice maker in the refrigerator Thanks

[@DarrenTyrrell]

Thanks for the review Ben! The Bespoke refrigerators are still a bit ahead of the curve with features but have been nervous with reliability. Just pulled the trigger on the same model shown as I got a great deal with an extended warranty and extra set of panels.

[@wally6193]

Good video, thanks. I have that exact fridge and after 1.5 years it's still working, although I think it might have gotten a little noisier, but still have to be standing with your ear right at it to hear it, compared to when I first plugged it in, it was completely silent.

[@faizarahat404]

it might be the compressor not having enough breathing space. Do you have it pushed all the way back to the wall?

[@wally6193]

@@faizarahat404 no, there is 6 inches space, the manual calls for 2 inches

[@lincolnlsbro]

You’re the Best and You are Hilarious!But,Very informative!My wife and I are currently looking for a Great Washer and Dryer and Refrigerator too!Your videos are Great Guides and I’m using you and a few other Repair Technician as guides!My Wife Loves this Samsung video I took it off the list with the Samsung name to Only put it back!!😂❤!Keep bringing the best Videos and Information.Ive gotten 10 people to follow you!❤

[@Dameworth]

I have a Bespoke with flex drawer from a year or two ago and I’ve loved it so far, I’m glad to see Samsung is improving upon them, so far I’ve had no issues with mine knock on wood

[@jeffback9317]

As a tech i like all the changes they have done except for the fact they went away from copper for the lines coming out of the cabinet. I have the lokring tool but i prefer brazing, and most leaks i find is in the aluminum/ epoxy connections and thinking that they buried they in the cabinet worries me for internal leaks. I see the cap tube off the 3 way valve is copper but in the ff section its all aluminum. My concern is where did they transition from from copper to aluminum.

[@bensappliancesandjunk]

Great comment. This is a very interesting opinion and one thing I kind of cut from the video was the 3 way valve and lack of a typical expansion valve in the refrigerator. At least on the old ones in the US you saw a lot of issues around the cap tube coming into fridge cabinet, but I didn't mention this because their choice was just so foreign I didn't want to make heads or tails of it

[@jeffback9317]

@@bensappliancesandjunk enjoy all the videos you put out man. it was the only thing I found concerning how it's made, but I do majority sealed systems where I am so it's what I pay most attention to.

[@HomeOrchard]

I’m hanging on to my 15 year old Kenmore Coldspot Side by Side (2009) refrigerator with nothing through the door. It’s been very reliable with little maintenance issues. I did replace the startup capacitor and relay last month and the refrigerator temperature thermostat in 2019. And I am hoping for ten more years.

[@bloodgain]

I hope your compressor holds out. Mine is starting to go after 12.5 years, and from what I read, 14 years seems to be the average lifespan for these modern high-efficiency compressors.

[@adlep]

Ben is super knowledgeable. Great content!

[@anonamouse5917]

Good video. I'm glad that Samsung is finally fixing it's problems but I will be sticking to your original advice: A basic GE, freezer on top, no water hookup.

[@bensappliancesandjunk]

Yep! Just because I am saying "Hey, they made something good" doesn't mean I'd tell everyone to buy it. French door refrigerators are still mechanically complex, so this is like... The best of the worst.

[@anonamouse5917]

@@bensappliancesandjunkHowever, I need a tablet that locks the fridge with Dr Now telling me I won't starve.

[@andreapayneconnally390]

I just bought one of these on a massive sale. Super glad that Samsung went to a simple and straight forward design but something that's pleasing to look at.

[@brentaudi9354]

I have 2 Samsung Side by Side Twin Cooling Fridges that are going on 18 years old. Neither have ever skipped a beat in keeping food fresh.

[@truthteller50]

you are a lucky person. mine keeps food cool, but the regular cleaning out of the ice dam, having no ice because the interior tubes are frozen, is a common thing with their refrigs

[@Nenad-ICXC-Shuput-GFAMMA]

🤣

[@vdbmario]

Amazing refrigerator. Ice maker is fantastic. People are always asking which model this is and where to buy. Very happy with this purchase.

[@bensappliancesandjunk]

Glad you like it!

[@TXSTYLE750]

Just ordered mine and awaiting delivery next week.White Glass with Ai Family Hub Screen, because I love Tech!

[@jc2367]

thanks for the info. currently looking at the side by side bespoke RS28CB7600QL. one thing i wish it didnt include was the touch to open option on the doors. seems like something i dont need.

[@thekirksiffs5285]

We bought a Samsung Bespoke fridge a year ago. Unlike the model shown here, ours has the beverage center that is accessible through a shallow door in the top left panel. Ours though is the model with the double door on the bottom, where the left houses the dual ice maker and some shelves and a drawer, and the right side can be switched from freezer mode to fridge temperature modes. I love that the freezer has pull out shelves instead of big deep bins. I know that for me, I'd have a difficult time keeping the deep bins organized. I love the idea that we can change out the glass panels to suit our tastes. We got the white for now and opted for the counter depth version. We ordered directly through Samsung. They had a much better price than any of the appliance stores and Big Box stores. It was delivered and installed only 4 days after ordering.

[@JoesPhenomenal]

I have the Bespoke with the internal pitcher and white panels just like in this video. Did a review on it too. So far it's fantastic, IMO. The autofill pitcher is my favorite feature, and the app can even connect to your amazon account and auto-ship filters for you when the fridge needs them. Best part is that I got it at Home Depot for only $1499. Great value, I think.

[@Breadts1cks]

ive had this fridge (with the screen) for 2 years now and absolutely love it. 0 complaints.

[@Rareenergy]

Oh... Give it time. A fridge should last 20 years, but your won't unfortunately.

[@Breadts1cks]

Dude blocks me immediately.

[@districtnerfco.8390]

Same, with the screen. 4 months or so for me. No issues or complaints. Love it

[@Breadts1cks]

@@districtnerfco.8390 only thing ive noticed is the autofill pitcher sometimes doesn't recognize it's empty but if you just dry off the pitcher it'll be good. happened at like 6 months

[@gencamero]

i enjoy my family hub bixby talks to me and i get to watch tv while i cook , its nice. i wonder if i can chang out my ice cube trays , that would be super cool.

[@quartzofcourse]

Got one of these two years ago and haven’t had any issues. Mine has the flex zone so the bottom right freezer could be a fridge, which comes in handy when we get a big grocery order or are prepping for something and can throw some extra freezer stuff into the deep freezer. I hope it holds up because it was definitely a pretty penny!

[@thekirksiffs5285]

I have the same style. Love it!

[@onionhead5780]

Is a sub zero worth it? I owned one for 25 years with zero problems. Bought a new sub zero when we remodeled kitchen even though nothing was wrong with old one. Now I’m gonna sell home and build a new home and I wanted a stand alone refrigerator and a stand alone freezer. I’ll probably buy a fridge/freezer combo for everyday use also. Wasn’t sure if I should get another sub zero for fridge/freezer or something else. Also when it comes time to purchase a stand alone refrigerator and a stand alone freezer I will gladly pay for your time for recommendations on those units. Thanks and love viewing your Intel on appliances.

[@andredaedone7732]

I have the one next to that Bespoke.. Got it on sale from BB, paid 900 bucks and I am totally happy with it. I dont use the ice maker because I use primo purified water and use ice cube trays. I use the container for my ice cube tray cubes .

[@One-Day-After-Another]

I don't want a refrigerator this luxurious honestly... I want something that is simple but works.... side x side's are my favorite with ice/water in the door...but I could live without an ice maker.. I wish they all made coil cleaning easier

[@manolofight]

Great review!!! Am considering on acquiring the side by side bespoke model, any better option you would recommend instead fo such model??

[@ralphhenderson6086]

Great review thank you sir

[@bensappliancesandjunk]

Glad you enjoyed it!

[@Donna-cc1kt]

I hope you continue to review this one. Were depend on it. Thank you.

[@Resist4]

Not sure I trust this because every Samsung fridge I have owned has had issues. But I do appreciate your honesty in your reviews. The one issue I have with my current Samsung, beside the ice maker, is the two crisper drawers get small food particles in-between the drawer and the front cover. There doesn't seem to be a way to remove the front cover without breaking. I've tried taking them out of the fridge and using water but it still doesn't get everything out of it and the there is water drops stuck in there. Do you have a solution for this?

[@gamerike777]

Thank you 🙏

[@stevensalter9697]

With the Ice make now in the Freezer in the bottom, i got one, its a good unit. I had a bad one with one in the fridge. I've had it a year now, no troubles, very happy. prior to this one, ICE MASTER BE DAMNED!

[@MichaelCater]

The current generation of Bespoke are great. I haven't had to repair too many of these - and of the ones I have had to do repairs on it was just the beverage center not working properly.

[@bensappliancesandjunk]

Makes sense, given the number of moving parts there. But I'd imagine they are quite simple to fix?

[@kenwoodjeff]

​@@bensappliancesandjunk We have the Samsung Bespoke fridge and once or twice a year he pitcher will stop refilling. The fix is just wipe down pitcher lid (topside and underside of the lid) and the sensor surfaces on the roof of the beverage center. This fridge is night and day different from our old Samsung fridge. I took the risk on this fridge because the ice maker is freezer and it was very simple, I have not been disappointed.

[@MichaelCater]

@@bensappliancesandjunkBen - Yeah the fixes on this unit are incredible. A few screws and a securing bracket is all that's needed to get the beverage center removed. Entire process from start to finish is around 20 minutes of repair time.

[@mason5540]

Sounds like its better to avoid the ones with beverage center. Seems gimicky to me anyway

[@monicaleeverDreams]

Love your outfit, and soooo appreciate all of the great info you provide! Thanks so much!

[@bloodgain]

That tempered glass should make for a nice dry or wet erase marker surface, too. That's neat! I think the compressor in my 12.5-year-old Samsung is finally dying. It's become super loud, and the freezer keeps building up ice until it won't close completely. I think the ice maker is either busted or frozen over now, too. Going to have somebody check it out, but I might be buying a new one soon. I can't believe you've got me thinking about another Samsung! I've had relatively good luck with mine -- only a couple minor issues like a broken ice maker arm that were easy to fix. However, we had a really bad time with one of their ranges of the same age. The mainboard literally blew up, and my ex spent 10 months fighting with them back-and-forth to get it repaired. We finally got it fixed, though one of the active burner LEDs blew immediately after. I swore off Samsung for their bad service, but if I can find this one at Costco, I might do it. Looks like a relatively well-designed unit, and they're all just about equally cheaply made these days!

[@bensappliancesandjunk]

In general, old Samsungs that are right around 10-12 years old were actually great fridges. I've fixed and re-sold hundreds. The problem was that after that era, they got really bad, really fast. Its like every choice they made was a problem. But honestly, almost everything since then has seen a massive drop in quality.

[@jamesburleson1916]

Can confirm the dry erase thing, we use it for grocery lists and writing notes and recipes. I also love the in door pitcher.

[@KevinBrock82]

We have that fridge, had it a year and it's absolutely awesome. The only issue is that the water bottle filling plate squeaks really bad when pressed, other than that we love it .

[@GeekInMiami]

Oh man thank you I just bought ... with the hub but Im glad the rest of the fridge is great

[@suspiria1966]

This model is one we have been considering.

[@bensappliancesandjunk]

Hope this helps you out!

[@PoliticalDestruction]

Ended up buying this exact model in counter depth version based on your videos suggesting no ice maker in the fridge section, and the price was good and the wife liked the clean aesthetic. Definitely got the extended warranty though ;)

[@AustinMichael]

What is your opinion on the four door flex version? I have it and I love it. I don't need much freezer space due to using a chest freezer for most stuff so I use the other side on the bottle in beverage mode instead of freezer. Gives me the entire top and half of the bottom as fridge space.

[@nosteponsnek2617]

I have looked and researched extensively for a new fridge in my home that is being built currently. I am going with the Bespoke model but the 4 door version with the smaller doors and slide out tray. The main reason I liked that one better is because it fixes the problem you and several comments have already stated and it was obvious to me the second I tried it in the store. The lack of a handle means you have to reach under the door to open, which I like the clean look of, but with the 3 door model its *slightly* too low for my comfort requiring the ever smallest amount of bending which is annoying. The 4 door model (2 sliders) fixes this entirely as having the bottom of the main doors about 6 inches higher up puts them in the perfect location.

[@mason5540]

Can't you grab it from the top of the door?

[@nosteponsnek2617]

@@mason5540 you could but there are no handles up there and that is more awkward than reaching down lower.

[@koopaGG]

I bought the 3 door bespoke from Costco about 6 months ago and it's been solid so far. I opted to not get the beverage center and instead got one with just the autofill pitcher. The Samsung deal at Costco made it a pretty solid deal. The only thing I dislike so far is how quickly the fridge yells at you for having the door open, I almost never get the groceries in it before it goes off. It's a minor gripe though.

[@skipdog77]

Ben- great video. We took a chance on a Samsung RF28K 4 door flex refrigerator. It has overall been very good with one really irritating exception. It appears that during the daily defrost session water leaks into the freezer (bottom left) bottom. I don't think this is the same issue as the dreaded issue that the retrofit kits fixed but rather maybe a clogged drain tube? About every 2-3 months we have to hammer the ice out of the bottom. Have you fixed this issue before? Thanks!

[@gailremp8389]

A friend of mine bought this unit. And they are pleased

[@benpayne4663]

excellent review.

[@dianejohanson98]

Our 15 year old GE died a few months ago, so we bought this 3 door Samsung. So far we really like this one. It makes a lot of ice and the upper refrigerator area is very roomy compared to our old GE 3 door. The GE was notorious about the ice maker crapping out and the area under the party platter drawer always freezing up with a thick layer of ice that we had to keep chipping out so water wouldn’t run out onto the floor all the time.

[@Bandit_X]

I just purchased the RS23CB760012

[@Airtayjay]

I bought the Bespoke side-by-side around the time you released this video, though I hadn't seen your review before I bought it. So far I'm VERY pleased with it. I know I took a gamble with it being Samsung, but so far it's proving to be a good buy. Has Samsung turned a new leaf? Time will tell!

[@texasrightrepair]

Sir thank you for your great videos! I'm also an appliance technician

[@bensappliancesandjunk]

You are welcome

[@daniels7862]

Have had a Samsung side by side food showcase counter depth fridge since 2016 and it hasn’t given us a single issue. Love it.

[@MorCoutureMenswear]

Great video. I like the capacity of this frig. and potential reliability. I want to get a reliable frig. with the best freezer space also. What would you recommend?

[@bensappliancesandjunk]

I mention another model at the end of the video and its in the description as well

[@nobodynemoq]

This kind of fridge ("french door") is the absolute best possible thing! Lightyears ahead of stupid "side-by-side" designs. I've got such one that is only 80cm wide (usual side-by-side is 90 cm) and the capacity is GIGANTIC! Works very well since many, many years and I'm never buying a fridge with other door design.

[@bensappliancesandjunk]

In America they are the most popular model now by far

[@nobodynemoq]

@@bensappliancesandjunk really? I thought that side-by-side is the king of the USA

[@scottbroadbent2086]

We bought this fridge with just the addition of the extra drawer. It has just the pitcher in the door since we have a separate water cooler anyway. Love the ice. Ours has a metal back wall. The sleek squared off look with nothing on the front plus the ability to replace a damaged panel with small kids in the house is great.

[@Orafaun]

I am looking to buy one of these but with the flex drawer between the fridge and freezer. I hope that version is as good at the one you are reviewing here.

[@joshm3342]

I like a basic refrigerator/freezer with no frills, just want RELIABILITY. Dreading the day my 2001 Whirlpool needs replacing. Does any company make a decent bare bones unit approx 22 cubic feet? And how long can you expect a new unit to last before needing costly repairs? Thanks!

[@vincemanley3911]

I have 4 door flex zone w bev center. I have had this 2 years, my Ice bites tray is breaking, and have had 3 replacements and had 1 break in half due to the twisting of ice to drop in tray. My large ice water dispenser, freezes up and wont refill obviously. Bought this through Costco and did get the squaretrade warranyt. So short story long, they refunded my purchase price, as they didnt want to deal with anymore repairs. So do I get another and do the same warranty. I really like the fridge

[@d.e.b.b5788]

I managed to pick up a 60+ year old top freezer (separate door for that) GE fridge that I saw at a garage sale for $175 (it's ugly, has rust stains on the sides and at the bottom of one door, but I suppose I can paint it with some new white paint). Guy guaranteed that it still worked great. HEAVY. Took it home, put it in the garage, plugged it in. Hummed. Checked it in the morning, nice and chilly inside, little laser 'pistol' thermometer reads 30 - 36 degrees F on all internal surfaces (not including the cooling coils). Looks good. I'll let you know when it conks out..... if i out live this fridge, which at this point, isn't a certainty.

[@curtw8827]

We bought the counter depth one 14 months ago to replace the crap LG linear drive refrigerator. Didn't even bother to try to have the LG fixed. Working great so far.. It does make some loud solenoid noises occasionally. Older Samsung that came with the house was junk, so we were hesitant to go back to Samsung, so far OK.

[@bensappliancesandjunk]

Glad to hear its working out well for you so far!

[@marycates6415]

I am considering Bespoke after considering your recommendation for GE but I keep hearing how loud GE’s are and I just can’t have that as I work out of my home and my kitchen is a kitchen/living room with tv. Any comments about that to help my decision? Thank you and I am so glad I have found your videos - the best so far!!🙏🙏

[@bensappliancesandjunk]

I do not have a decibel meter to test either one at this time in a situation that would help you out

[@JohnD-JohnD]

I like my icemaker in the door.. I know that comes with some maintenance,, but I'm fond of not having to open the fridge or bend over to get some ice for my drinks, and I don't have to worry about someone not filling the ice trays. That being said, I have an LG fridge with the linear compressor... Not happy with that part after learning the compressor is a ticking maintenance issue waiting to happen.

[@lennylunden835]

The Samsung side by side Bespoke I bought and loved stopped cooling with no warning… at only 8 months old!!! I bought it bc the Samsung I bought before only lasted 2 years, but they refunded me for it in full. So, bc they stood behind their product and I figured they figured it out and I LOVED the Bespoke… it lasted 8 months!!! They refunded it but I was without a main fridge for three months jumping through hoops!

[@ecsyntric]

4:38 so you are highly recommending that the icemaker be in the top left? got it thanks

[@bgregg55]

I have a 20 year old WP that still works as good as new so I'm good. Old appliances rock.

[@allenlaul]

I'm in the market for a new fridge and am interested in this model as everything about it seems to fit our needs. I am a bit concern as to whether this fridge would work since your video noted that the doors swings 2 inches wide (there is a wall on the freezer side that would impede the fridge from swinging that wide which our current GE french door swings flushed and doesn't have any issues with). Thoughts?

[@silasketgaskets8709]

I have that ice making system in a Hitachi fridge. In 15 years had to replace just the plastic tray and feed tube. They both cracked from normal wear and tear. Did repairs myself. Tray has a simple tem sensor that tells motor to flip tray. Only current issue is some minor rust on doors. Can you address the compressor tech? what type of compressor is it and is it invertor?

[@amberdragonfly3]

We bought a Samsung fridge in 2009 and haven't had any major issues with it, never needed to get it repaired, so i was surprised to hear the brand has a reputation. We probably lucked out because the ice is in the freezer. But i have had my eye on this Samsung bespoke for a while...i have no interest in any of the smart features other than the beverage center and customization, so I'm glad to hear that it will likely still be a good choice for us.

[@christymarks9586]

we just purchased a fridge this weekend and got rid of our awful samsung. The Samsung Bespokes we looked at are really nice looking (some of the best in the store) but after being burned on Samsung we went with a GE. The one thing I didn't like about the new Samsungs were the lack of handles. I didn't care for having to reach under the door to find the sweet spot to open it. Also didn't like that it didn't have a deli/cheese fast chill drawer.

[@Plum_bird]

We purchased the 4 door version with no family hub and the cooling systems. We love it!😍

[@makatron]

What kind of ice it makes? I'm looking for the giant ball ice version/

[@jtveg]

Thanks for sharing. 😉👌🏻