BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

BEST PRACTICES for Developing a Customer Experience Strategy
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A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to positively transform your business time and time again.
In this session, customer experience experts will walk you through a best practices framework for developing your customer experience strategy around shared goals, survey design, data accessibility and more.
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[@PeopleMetricsIncPhiladelphia]

Looking for more videos about CX? Check out past episodes here: kzbin.info/aero/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

[@WouterDitters]

L

[@lecayle1069]

Really enjoyed this video! The long format discussion leaves a lot to think about.

[@victorvicsolutions2716]

this is brilliant, KUDOS TO YOU

[@Viiscom]

Thank you