Check out this playlist of similar videos we made on how some house cleaners have made the biggest mistakes of their lives - AND GOT AWAY WITH! Don't be one of them! More fabulous information. kzbin.info/aero/PLh1fKdNH3piRBWVLMTO4pty5SOqUVR4AQ
@cty38254 жыл бұрын
Please don’t ever stop making videos. You’re the best!!!!
@AskAngelaBrown4 жыл бұрын
Oh wow, thanks so much. You just made my day. :-)
@damiansignorelli51384 жыл бұрын
I have a small business. It’s not a house cleaning business. I just happened to find Angela Brown and started watching. A lot of her advice crosses over to other businesses. This so much... 😀
@AskAngelaBrown4 жыл бұрын
Thanks so much Damian for finding me and taking the time to respond. :-)
@loriraemorris41423 жыл бұрын
Link not working out
@AskAngelaBrown4 жыл бұрын
Some of the biggest mistakes house cleaners made taught them some of the biggest lessons of their careers. The school of hard knocks is the most expensive school if you never graduate.
@AskAngelaBrown4 жыл бұрын
👍
@truckingwithtobee Жыл бұрын
The dumbest thing I’ve ever done in my cleaning business was, When I first open the business I was giving people quotes over the phone without seeing the home. I was doing it by the square footage rather than by the job. Hard hard lesson that I learned on that one
@AskAngelaBrown Жыл бұрын
Ouch! It’s a good thing you learned that lesson early on and are now doing a walkthrough. 👍
@truckingwithtobee Жыл бұрын
@@AskAngelaBrown Right lol
@StephanieInfantino3 жыл бұрын
Angela - love your videos. While I am not a house cleaner, I do find your guidance applies to working as a consultant as well. You inspire me with how you create a clear business structure, clearly communicate, inform customers and establish professional boundaries from the get-go.
@AskAngelaBrown3 жыл бұрын
This is wonderful! Thank you so much for your kind words and for taking the time to write this comment, I appreciate it! 🤗
@jenniferwenger69254 жыл бұрын
I’m so grateful I found you. I just started my solo house cleaning business to help my husband pay off our house. I have cleaned for a Ministry for 8 years, but it is completely different out in the “real world “ I love this series of mistakes house cleaners make. I have sadly done some already but grateful to learn others before I learn the hard way.
@AskAngelaBrown4 жыл бұрын
Woot Woot! Welcome Jennifer to the wonderful world of cleaning professionally. I'm so excited you found me here. And I LOVE the fact that you are doing it with a goal of paying off your home. Businesses started with a goal, determination, focus and purpose alway do really well. :-)
@emmteemee2 жыл бұрын
Your point about not giving away your services reminded of a plaque I once read. It said, "Do a little more each day and soon people will expect a little more.".
@AskAngelaBrown2 жыл бұрын
So true, thanks for sharing!
@Edward5793Elric4 жыл бұрын
Not a house cleaner, but the doing too much is really applicable in other fields too. At my last job, I knew I was only gonna be there for around 18 months, and I wanted to make sure I got a great recommendation. So, I performed tasks WAY above my pay grade and worked over 100 unpaid hours in those 18 months. I got my glowing recommendation, but I really screwed the expectations for that position. It's only been 6 months since I left and they're on their third replacement because they don't understand why the replacements can't keep up with my performance when the replacements are actually already doing more than the position originally outlined. ...Not to mentioned that they decided to round down the hourly pay by 70 cents from when I worked there.
@AskAngelaBrown4 жыл бұрын
Oh wow! So glad that you got your recommendation. And good for you being a stellar employee and hard worker!!
@nergregga2 жыл бұрын
The thing about referals also goes the other way, I feel. I had one housecleaner, she had to leave because she got another job, but recommended her sister. That worked out fine, however the sister also had to leave because she was finished with her studies, which is where their mother comes in. Let me be clear, she's a wonderful, kind person, but we just don't mesh and keep talking past each other. It's been really hard because I was kind of friends with the first daughter. It's really, really awkward.
@AskAngelaBrown2 жыл бұрын
Yes, this is an issue to consider. And just because one person is an awesome cleaner doesn't mean their sibling or parent is trained the same way or has takes the same pride in their work. I am from a large family with 6 sisters who all clean. One of them over cleans and one of them under cleans and one of them is all about hacks and short cuts. 😱😜🤓
@Greenhouse5344 жыл бұрын
You won’t lose customers by letting go of another one. I’ve had to do that, and it never affected my business with others.
@AskAngelaBrown4 жыл бұрын
Awesome. You're correct, if you offer excellent service, the customer will be delighted to keep you. :-)
@matthewbrown52644 жыл бұрын
I've had to let go of rude customers too! This rude customer even had the audacity to tell me that she was going to tell her friend to cut me off! Because I wouldn't come back to clean her Windows when I had already told her that windows were extra, she wanted all the windows cleaned for the same price! She calls me after I leave and tells me to come back to finish the windows and then lies to me and tells me that what she meant was that I had to clean 2 windows only, after I had already seen the note that she left to the caregiver for me, I cut her off immediately.
@adhiz83824 жыл бұрын
Besides the awesome information and tips you provide, Angela, what also really shines is how calm and confident you are and how you set the boundaries so clearly. We strive for this in our business, too, but not as successfully. It gives people (both customers and employees) a sense of trust and security when it happens. Any more insight on this issue would be appreciated.
@AskAngelaBrown4 жыл бұрын
Thanks for your observations and kind words. Setting really clear boundaries is all about knowing what you will or won't do in any situation. If you are professional house cleaner and not part of the Savvy Cleaner Network come join us. savvycleaner.com/calendar-of-courses. It's a membership that provides ongoing coaching, training and a support network. At every turn we create new standard operating procedures that help you clarify exactly (often even using word tracks) what you do and don't offer, and will and won't do on a job. It's a game changer, and you're right, the calm comes from reduced stress.
@Love2livelife3 жыл бұрын
Hello Angela, I’m one if those who give extra cleaning time away. And I’ve also gotten rid of very close clients just so I can do without that extra time of giving my time away. I got resentful and would be depressed, but the good thing is , after I released them , I felt so much better. I’ve still got a few that I give time away. I’m ready to retire this year . I wonder what can I do to work from home . Good thing you’re here for us to learn from, I feel so much better when I listen to your advice. Thank you ✨✨🦋🦋🦋✨✨
@AskAngelaBrown3 жыл бұрын
Hey New Moon, Thanks for reaching out. This is a good time to inventory your skills. What do you love to do that you're really good at? Writing, graphic design? Ad Copy? Web design, photography, SEO, voice over? There are so many skills that business owners are willing to pay for to remove the task from their plate. The key is to specialize in one area. Then there is a site called Fiverr fiverr.com where you can set up a page and people worldwide looking for your set of skills will find you and hire you. It's a great way to work from home doing what you love. I've hired lots of people from Fiverr. Let me know if you decide to go this route. I'm here rooting for you.
@Crystal-zq5mz4 жыл бұрын
I listen to a lot of your videos while I clean my clients homes, just like you speak (#12) I have learned several different things by just listening while I clean, including finding my own spiritual journey and learning how to budget and deal with money. Thank you for putting out these videos, they help me become a more professional business owner.
@AskAngelaBrown4 жыл бұрын
Thanks for watching and listening. You just made my day. :-)
@richarddzurek6147 Жыл бұрын
You dont tal about your other customers even thou they are referrals So if someone recommends you its because they like your work you know the conversation we had if something doesn't work out, it didn't work out Iam sorry but I have to advise you to get a different company bc Iam no longer a good fit for you THATS IT Listen on one earbud NevER NEVER DO TOO MUCH FOR FREE THEY ARE NOT YOUR FAMILY
@AskAngelaBrown Жыл бұрын
👏👏👏 YES! You got it! 😍
@TheDamned794 жыл бұрын
Thank you so much for all your advice, I lost all my customers last year and I am starting again and watching your channel has made me learn so much and be a bit more professional, as I tried too much people pleasing and had (and still struggle) problems with time management. I am subscribed and watch everyday as if I were in college, which it is!
@AskAngelaBrown4 жыл бұрын
Hi Ivonne, I'm so sorry to hear about you losing all your clients. And I love the fact that you are regrouping and making changes by learning new business strategies. Keep me posted, I'm here rooting for you. :-)
@crystalherr3563 Жыл бұрын
Giving away too much for free. Ugh. I even do this to people that have the money to pay me. They don’t even ask, I just go waaaay above and beyond. I am trying to stop this.
@AskAngelaBrown Жыл бұрын
I appreciate you reaching out to leave this comment. Keep me posted on how you are doing with trying to not give away too much.
@renatanovato94603 жыл бұрын
As happened to others in the comment section, i am a private tutor, and many of these pieces of advice fit my service just as well. Thank you Angela.
@AskAngelaBrown3 жыл бұрын
Glad it helped! Thank you for taking the time to write this comment and for watching the video, I appreciate it! 🤗
@loriraemorris41423 жыл бұрын
I was listening to so many podcasts and books that I think my brain went on overload. So for time I stopped and was cleaning in silence. I think it was necessary for me. Now I'm back at starting to listen to things again and starting out with you Angela Brown because you are the first one I started with last year in 2020 when the virus started. You have helped me so much with your positive attitude and all of your knowledge and the consideration and kindness that you have for people. Keep on shining your light dear lady.😊
@AskAngelaBrown3 жыл бұрын
Welcome back. I too listen to a ton of podcasts while I'm cleaning or jogging or jumping on the mini-tramp, or cooking. It's a great way to challenge your own ideas. And like you, I enjoy silence too. I'm not one to have the TV on for background noise. If left to my own devices, the TV in my house would never be turned on at all. LOL. Here's to our silence (when we choose, and when we choose to listen,) great podcasts. :-)
@QUI2Clean Жыл бұрын
I’m the same way. I went a while with just silence because I just needed it 🤷🏾♀️
@tomsparks60992 жыл бұрын
Anyone who provides a service in the home needs to consider liability: taking people to their appointments? No way. If you get into an accident and that person is injured or killed -- guess who's liable?
@AskAngelaBrown2 жыл бұрын
Good points. Thanks for sharing this. This is another reason we insist that cleaners carry general liability insurance, Workers Comp and commercial auto insurance. You can never be too careful. Thanks for the reminder.
@malikaiready Жыл бұрын
You are fantastic to listen to! Thank you for your wisdom and tips and tricks lol
@AskAngelaBrown Жыл бұрын
Wow, thank you! 🤗💙
@Serena-mr3ug4 жыл бұрын
I found ur channel on my recommendation. Love this so much makes me learn more. New subscriber 🌺
@AskAngelaBrown4 жыл бұрын
Awesome! Welcome and thank you for subscribing!😊
@dsmith66012 жыл бұрын
I had to hire someone to help me clean when I was going through cancer treatment. She was a lovely person but one day I saw her sweep all of the ahes and cinder off of the fireplace hearth onto my new off-white carpet. I knew she intended to then vacuum it will up but I knew that my white carpet would now be gray in that area. I just asked her nicely if she could vacuum the ashes right from the hearth. But then, she was cleaning the bathroom with a product that had bleach in it, and she laid the bleachy rag and the bottle of cleaner down sideways on my blue wall-to-wall carpeting that was outside the bathroom. I guess you know what happened then. 😳
@AskAngelaBrown2 жыл бұрын
Oh wow...sorry to hear that happened. That seems to be way more than a mistake...terrible.
@annakonicki97704 жыл бұрын
Hi i am a newly graduated high school student and I am interested in possibly joining the cleaning business. Would I need to go to school to get a degree or an education based on cleaning? If you could respond please do, I am feeling stuck. But I am so lucky to have found your channel. if nothing else thank you for the great videos!
@AskAngelaBrown4 жыл бұрын
Check out this video if you care considering a the cleaning business. Good luck!! Tips for Teenagers Starting a Cleaning Business kzbin.info/www/bejne/aKrGqX1_bNGmjas
@savetrump9120 Жыл бұрын
I was cleaning my clients house and I saw a rattlesnake in the garage.
@AskAngelaBrown Жыл бұрын
Yowser. What happened next? 😱
@ranitaazul87584 жыл бұрын
I have a customer that never picked up until I arrive. It's a mess. I should wait for her to get into the bathroom at least. I should wait on every area I will clean. I feel like that house and the lady steal all my energy. By the way she likes me to clean her house at 4:00 pm and still is a mess. I am getting tired of it. She pays 115 for 3 hrs.
@AskAngelaBrown4 жыл бұрын
Boy oh, boy. It sounds like she has some boundary issues and is just being careless with your time. I do hope you both are able to resolve this and get back to a professional place soon. I'd hate for her to lose you as a house cleaner. 🙏
@Eman-bx1yb4 жыл бұрын
Can you please recommend a dish rack that does not collect water and bacteria and does not look sooo ugly? We do not use our dishwasher.
@AskAngelaBrown4 жыл бұрын
Do you have a dishwasher? If so, put a towel on the counter and the bottom rack of your dishwasher on the counter as your dish drainer. It works great for all sorts of small and large dishes. When company comes over, put the towel in the laundry and the dishwasher rack inside the dishwasher and your counter will look so pretty. Dish racks with drying dishes was never meant to be an art space. It will always look like drying dishes.
@Eman-bx1yb4 жыл бұрын
@@AskAngelaBrown I tried that, but we do a lot of dishes and need something to have the water drain off into. My husband is concerned the moisture in the dishwasher machine will cause a musty smell. Happened to his mom, so cannot have wet dishes drying there. We do not use our dishwasher as a washer, just storage. I bought this and it came yesterday. Love it, it actually sparkles in the sun, very beautiful, as much as it can be considering it is a dish rack.. zojila.com/stainless-steel-dish-rack-drainer-cutlery-holder THANK YOU
@Danielle-go3pu2 жыл бұрын
I absolutely love your honesty and your approach! Thank you so much for helping others. I’ve always wanted my own housecleaning business and you are an amazing mentor!
@AskAngelaBrown2 жыл бұрын
Oh wow, thank you so much for your kind words of encouragement and support. And welcome to the wonderful world of house cleaning. 👏👏👏
@Danielle-go3pu2 жыл бұрын
@@AskAngelaBrown Of course! thank you 😊
@homedecor3794 жыл бұрын
Evening, Angela do you have any tips on how to get the dust, food, misc items from under my stove/and or refrigerator and what to use? Thanks (home owner)
@AskAngelaBrown4 жыл бұрын
Yes I do! Thanks for asking. Wet a paper towel and twist it around a stretched out coat hanger. Slide the coat hanger under the fridge and sweep the debris towards you through the front.
@homedecor3794 жыл бұрын
@@AskAngelaBrown Thanks so so much so grateful you are.
@acclaimedhousecleaning7555 Жыл бұрын
I worked for a customer who, after 10 years, divorced, thus becoming 2 customers. Fast-forward 5 years, I just I just got rid of the ex-husband. I did forewarn the Wife, who I am retaining as a customer, the day before that if she was allowed to divorce her husband that I could as well!
@AskAngelaBrown Жыл бұрын
Oh my, this sounds like a complicated situation. I'm sorry you had to go through that. 😱
@lynnettawilliams2138 Жыл бұрын
Thanks for sharing
@AskAngelaBrown Жыл бұрын
I appreciate you leaving a comment. 👍
@sharonklinger9906 Жыл бұрын
Thanks!
@AskAngelaBrown Жыл бұрын
You’re welcome Sharon. I appreciate you watching the show. 😊
@ronirony21224 жыл бұрын
Scary thumbnail lol
@AskAngelaBrown4 жыл бұрын
Thanks. ;-)
@evettabush3435 Жыл бұрын
Doing extra stuff for free really is a problem for home health care aides, too. I found out the hard way when working with a client who would resort to whining and tears when I tried to back off and only perform the tasks I'd been hired to do and was being paid for. I ended up leaving the job with a lot of resentment towards her AND myself ,for letting things get out of control.
@AskAngelaBrown Жыл бұрын
I'm sorry to hear that you had a difficult experience. It can be challenging when clients expect more than what was agreed upon, and it's important to set clear boundaries from the start to avoid such situations.
@evettabush3435 Жыл бұрын
@@AskAngelaBrown thanks, Angela. I hope I've learned my lesson; boundaries are so important in all relationships.
@sarahnichols42534 жыл бұрын
Great tips! Thank you😊
@AskAngelaBrown4 жыл бұрын
You are so welcome! And thanks for watching the video.🙂
@ThePeterDislikeShow4 жыл бұрын
I do tutoring. I fall for the last one too much.
@AskAngelaBrown4 жыл бұрын
It's easy to do, that is why we mention it. :-)
@laurencunningham143 Жыл бұрын
“ Abumbling house cleaner”😂 that’s gold. I’m so happy I found your brilliant channel❤
@AskAngelaBrown Жыл бұрын
Hahaha....glad you enjoyed that! Thanks for watching and welcome to the channel!
@cassandralaswon83903 жыл бұрын
What Facebook groups do you run?
@AskAngelaBrown3 жыл бұрын
Cassandra, you can find the links to my Facebook page and groups in the show notes description.
@lilisuarez24744 жыл бұрын
Thanks for sharing!
@AskAngelaBrown4 жыл бұрын
Thanks for watching and taking the time to drop me a line. :-)
@cty38254 жыл бұрын
Were you always clean? What made you want to be clean and get into The industry ?
@AskAngelaBrown4 жыл бұрын
I'm the 4th oldest of 19 kids. We cleaned a lot growing up (like all the time) to keep order in the house. We all had chores and Dad inspected our chores twice a day. So, yes, since I can remember I've cleaning. What made me get into it as a profession was a friend from the restaurant where I waited tables asked me to help her in her cleaning business. Until that moment, I didn't know it was a business. BAM!
@adhiz83824 жыл бұрын
@@AskAngelaBrownOff topic. I've got 6 kids, it feels like 19, though. Can you give us some tips on how to get the kids to do chores?
@AskAngelaBrown4 жыл бұрын
@@adhiz8382 Check out these videos, hope they help! 1. Chores - How to Get Kids To Do Chores kzbin.info/www/bejne/fKLLm4CiqNV2o6s 2. 3 Easy Tricks to Get Kids to Clean Up -- Cleaning Motivation kzbin.info/www/bejne/fKLLm4CiqNV2o6s 3. How to Teach Kids to Clean - Clean Your Room it's Fun! kzbin.info/www/bejne/fKLLm4CiqNV2o6s
@adhiz83824 жыл бұрын
@@AskAngelaBrown Many thanks!
@adhiz83824 жыл бұрын
@@AskAngelaBrown These three links all seem to point to the same one video, which was very good, by the way. But it seems you intended to post three different links.
@rondalee77043 жыл бұрын
Not to be rude but in one of your other videos you say focus on task at hand or you get sloppy, no zoning out. So if your trying to learn while your cleaning by listening to a podcast, etc, then you don't have all your attention on your job. Example the table has water rings on it so your concentrating on that, then you realize you missed a part of the podcast. Now your trying to find what you missed and what you were cleaning takes second place. Maybe some people can multitask and pay attention to their work while learning new things but a lot of people are going to slack in one area or the other, or both. Sometimes even a song will come on and it grabs your attention from what you're doing unless you basically know all the songs on a Playlist. I wouldn't have caught this but I just watched the tempting no nos video and that was your no 1 no no. I just think if your listening and trying to learn something or whatever that your mind is not on task at hand completely. It may be routine but you still need to pay close attention so you don't miss anything. I enjoy your videos and all your knowledge that you share with anyone wanting to listen.
@AskAngelaBrown3 жыл бұрын
Hi Ronda, great points, and thanks for bringing this up. If you are unable to learn while you are cleaning and you are being paid to clean, then you're right, please focus 100% on the cleaning. Your customer deserves your best. Thanks also for your kind words.