ASDA Assault? Barrister's Reaction.

[@coneyisland4568]

She wasn't just security. She was head of security. Let that sink in for a moment or two. Whoever hired her should be reprimanded also.

[@Richard-r1x7d]

@@coneyisland4568 she has no place in asda and should be transferred immediately to the met

[@steve08717]

no sia badge asda do not employ trained security to expensive

[@EnyawYorlig]

Was she a diversity hire box tick?

[@kungfudavie]

Do we k ow if she has been fired

[@LewisStiff]

Shes wearing a section leader jacket, section leaders get paid £1 more an hour than standard colleagues so shes definitely on a power trip calling herself "head of security" like shes one of the queens guards the donut

[@doOf3r]

Meanwhile they're not far off asking shoplifters if they'd like a bag with that or free home delivery...

[@jeremylister89]

M.A.D. indeed. Alfred would be proud.

[@ifv2089]

They not supposed to go near shoplifters that's security / police role

[@glenmcl]

New York reference

[@Icedmorgans]

Bag for life

[@xinpingdonohoe3978]

​@@ifv2089 so the security aren't supposed to stop shoplifters. Then what are they there for? Shoplifters are their primary adversaries.

[@eddyrourke5514]

When she snatched at the phone my jaw dropped in shock, what a horrid woman.

[@alisdairmclean8605]

But she has got a uniform and this is ASDA in the UK.

[@herculeholmes504]

I think she might have gotten wound-up by the teenage scrotes and shoplifters, and she wasn't properly trained, so when an innocent woman comes in with a service dog, she's angry and clueless.

[@MsStack42]

@@herculeholmes504 Soft target for her.

[@teresac366]

I would say she didn't want to be filmed because she knew she was in the wrong.

[@Sun_Flower1]

​@@teresac366🎯

[@scotiajinker8392]

The security woman should be sacked & charged by the police for assault.

[@Liverpool-s5n]

True, so true. I have had security sacked because of their unprofessional attitude

[@GenieDreamAD]

I called 999 at the time as I was so scared and they told me she could use reasonable force on me 😢

[@machineman-p5v]

@@GenieDreamAD You need to contest that. Reasonable force can only be used to execute a lawful objective. What was their objective by snatching the phone? I doubt it was for loss-prevention, protecting themselves or others from physical harm etc.

[@Liverpool-s5n]

@@GenieDreamAD Correct, for a change. A persons medical card should be shown. I get stopped, at times by aggressive security people and then I show them my card. It is not good enough to have a dog labelled Working Dog as coats do get made up. The woman refused to show any card because she has not got one, so she is a deceiver and liar. The security guard should equally be sacked

[@grumpyhale821]

Sacked by the police? I don't think that is how it works, do you?

[@whatmatters683]

One of my best friends (now passed) had an assistance dog, called Kermit, she had MS and was wheelchair bound, but Kermit would come into Sainsbury's in Brixton with her, Kermit was trained to get her purse out of her bag to enable my friend to pay the cashiers. They all loved Kermit, but hey that was 15 years ago, seemingly now we are worried about an assistance dog, give me a f***ing break. Kermit died 1 year before my friend, there was no better devotion that I've ever seen. He was trained to open doors for her, pick up the phone for her, open the washing machine door, and to never leave her side when she had toppled over in her wheelchair. Kermit did this and more, in her last 10 years he gave her reasons to hang on and she did for him too.

[@Liverpool-s5n]

Same here, and hilarious at times. When I get a seizure of just seizing up, my little one senses it and as I am generally lying down, come and sticks her face in mine, sniffs, to see if I am alive, finds it so, and just lays down beside me. She is very good in leading me out of buildings when I lose my sight

[@steviegwhizz345]

Dogs really are mans best friend.

[@Liverpool-s5n]

@@steviegwhizz345 Only if brought up right, if not they can be man's worst enemy

[@davidendsor219]

One of my ex neighbours had a service dog, it lets her know when she is going to have a fit (she is epileptic, which i find amazing that they can do this) but this is a prime example of a non visible disability.

[@dtoora]

Yeh its incredible they can detect that

[@scattyfi]

I'd love my children to have a dog like this. They're teens now & both have epilepsy & they want to be independent, I'd worry that the dog may not be walked for a couple of days if they're bad though. There'd be so much to consider. We've always been a cat family but my daughter's cat runs & hides every time she has a seizure, I was hoping she'd be a bit more helpful! 😸 My cat will sit with them & has warned me before that my daughter was about to have one. Only once though. ☺️

[@Jesterpec666]

@davidendsor219 my dog isn't a service dog but can detect seizures before I have them. He will come to me, from wherever he is, and lay at my feet. (Not his normal behaviour). According to my family he then barks when I'm in a seizure until someone is there.

[@somatotrophin1535]

​@@dtooraNo way can dogs predict a seizure. The whole idea is a myth

[@eyesodd]

​@@somatotrophin1535With the device you just wrote out your incorrect info, you could have looked it up. Trained dogs can supposedly detect a seizure up to 45mins before happening.

[@andrewgleeson8862]

The security staff should be dismissed trying to snatch the phone or knock it out of her hand is an assualt.

[@professor-viewsalot]

Or if that fails then attempted robbery.

[@andrewgleeson8862]

@@professor-viewsalot t 👍 well who knows these days.

[@trevorhart545]

BATTERY IS THE PHYSICAL ATTACK, AT LEAST TWICE, THE ASSAULT IS MAKING THE PERS0N AFRAID 0F BEEN ATTACKED. P0LICE GET IT WR0NG AS D0 MAGISTRATES AND MANY 0THER LAW PR0FESSI0NALS.

[@thorgrimb2416]

​@@professor-viewsalotNope grabbing or even making an attempt to grap this ladies phone is an actual physical assault on this lady by a deranged psychopath who must be sent down no human being could ever think how she acted is acceptable.

[@onepup-pr3yl]

Do you really think that the British police would take any meaningful action against this employee who has clearly assaulted a person with a disability? They are more likely to remove the victim and issue her with a trespass notice or arrest her for breach of the peace, these days who knows how the police work.

[@goodyeoman4534]

What a nasty and officious little society we have become.

[@BinkySocks]

What a good way of saying it. Egos are out of control and people at fault double down rather than say sorry or be reasonable to assist someone else. It’s sad and upsetting to have to deal with so many people like this.

[@zakkattack99]

Boomers destroyed our entire culture in a single generation.

[@RollingRoadEFI]

Been that way for 20+ years.

[@pamelastoneman9343]

Although difference between being nasty and being taken advantage of and pandering to every whim in society.

[@michaelreid5307]

If you put insecure & angry people in a uniform then is it no wonder they behave like they do.

[@Miz-l2c]

Thank you for highlighting how bad some abled people can act towards disabled people. To behave like this towards someone, who may already find it hard to be out and about, is rude, ignorant insulting and upsetting. Asda needs to reprimand their nasty and bullying staff. This woman needs educating on how and treat customers kindly without discrimination and without breaking the law. If this security guard already knows right from wrong, but is taking the law into her own hands, then she needs sacking.

[@emmahoward7913]

She dosnt need retraining, she needs sacking! I work in retail and you dont need training to recognise a service dog. This woman has issues with her ego and shouldn’t be employed in this job.

[@MikeWalls7829]

"Do you want me to record you?" "You have every right to and you are already recording me" "But would you want me to record you?" This security guard is not functioning on logic, just mindless confrontation.

[@leonardgoldberg2879]

Women operate more on emotion than logic , especially in tense situations.

[@cuprashoe]

I think she realised (too late) that she'd backed herself into a corner, then made it infinitely worse by trying to grab the phone

[@xinpingdonohoe3978]

I'd fail in this situation. I'm a logical autistic type. If she kept saying that, the level of illogical sentiment might cause me to malfunction instead, out of too much confusion.

[@DIGI1996]

Yeah strange question from someone who appears to be wearing a body cam 😂😂😂. But it might just be a radio.

[@eyesodd]

They seem to forget there is a difference between an employee and a customer.

[@katoness]

Yet, if people go in stealing, security do nothing.

[@SDRockman]

The supermarkets are allowing people to steal, so that this can be a reason to make all money digital. "Did you say something nasty? Your money has been frozen"

[@Michaelsymons-o1x]

That's because they know they can get-away with it if it's 200 or less its unbelievable

[@insanitywolf-b7q]

Not allowed.

[@elhoward7440]

I know an off-duty cop that tried to stop a shoplifter and got thrown through a plate glass window (she was a smaller female cop). Honestly, stopping violent criminals puts the shop owner in serious risk of a liability lawsuit, so they are told not to stop people.

[@SDRockman]

My comment about allowing people to steal, to justify passing digital money has been removed. Interesting that....

[@lesliecook8239]

I do hope a lawsuit is incoming for Asda and an assault charge for that awful shop worker.

[@elhoward7440]

My thoughts exactly.

[@craigrothwell6144]

Then they will just put their prices up.

[@headron66]

@@craigrothwell6144Yes they will just put up their prices but they already do that to compensate for losses due to shoplifting. So we just put up and shut up? No we shop somewhere else because people matter more than profit!

[@craigrothwell6144]

@@headron66 Not to supermarkets, They don't.

[@craigrothwell6144]

@@headron66 Open an animal friendly supermarket, That could be a money spinner, But I doubt it.

[@carla.p2795]

Asda is a shit store anyway! Let's face it!

[@mAiSiEbOOOO]

I was accused of trying to steal a plastic bag by a dozy ASDA self-service till supervisor who didn't understand that every item for sale in a supermarket, including bags, has a barcode. I'd scanned the bag's barcode before placing it into the bagging area to be filled with the rest of my shopping.

[@carla.p2795]

@mAiSiEbOOOO Well, the only qualification you need to work at Asda is being an idiot!

[@valkyriedd5849]

Bwah, head of security needs serious re-education or the sack. Discrimination, multiple assaults, I hope the dog owner takes this to court.

[@tonygriffiths2485]

That store person should be dissmissed and Asda should be downright ashamed of themselves.

[@andrewjames9996]

ASDA have no shame, they will ignore a group of lads but they will stop a couple or an OAP. I use to work for them, it was soul destroying.

[@tonygriffiths2485]

@@andrewjames9996 The food industry has a rep for being one of the roughest commercial outlets around. I have seen folks getting picked on in Tesco warehouses, chill 2 in Kent especially. I worked as an IT guy so got around a bit. Even Sainsburys were short on a box of 2 packets of 20 cigs and made the driver pay £35 to replace them ! I stopped deliveries from them then. Ty for the info.

[@J5Dev]

Sadly Asdas response was to ban the customer from the store!

[@FatHead1979]

@@J5Dev Source for this statement of apparent 'fact'?

[@oyvey304]

Asda is just being sharia compliant.

[@etiennedevignolles7538]

ASDA needs to sack that disgraceful "security officer", and the "security officer" needs to be locked up for assault.

[@ryanqvincent144]

No, don't sack people... Train them properly. There is obviously a 'training issue' / customer service issue at ASDA. It is that which needs to be addressed. Clue: The 'Security person' could have just assisted the customer to do her shopping. The 'Security Person' could have assigned someone to assist the customer to help her complete the shopping if she didn't want to assist the customer herself. ASDA and the customer would have not had to deal with this 'publicity' situation.

[@glenmcl]

Do you know who owns ASDA?

[@Viva15thBrigada]

@@glenmclYes and if possible the workers would all be illegals and paid way below the minimum wage with absolutely no human rights whatsoever.

[@TheLiamis]

They don't work for Asda they are from a contracted firm. Like g4.

[@bobblehat6603]

Triton Security provides manned guarding services for Asda.

[@maxxqarnac5081]

Customer should report her to the police for assault.

[@rogerkay8603]

they'd do nothing anyway, probably charge her for wasting police time

[@elhoward7440]

My understand of the law is that yes, you put hands on someone without their consent, that is ASSAULT!

[@Dixy3]

Daniel ShenSmith, BlackBeltBarrister, thank you for sharing this video and comments. I really appreciate your help and informative support. The ASDA store manager should have immediately reported the incident to headquarters in Leeds for both legal advice and concerns their security staff assaulted a customer with a service dog, i.e., discrimination against a disabled person and her service animal. I wonder what ASDA headquarters at Leeds are thinking now that this video and comments have gone viral 🤔. ASDA staff are sometimes given the wrong advice and training. I and my family stopped shopping in ASDA Morriston near Swansea after a discrimination incident. It cost them my family and I purchasing £300 to £500 of shopping every two weeks. I take my customer purchases where I am treated kindly and with dignity as a wheelchair user and armed forces veteran. I would suggest this lady never shop in an ASDA store again. If everyone did this, the store, manager, and staff might treat their customers better or end up loosing their jobs and the store closing down. Customers can make or break a store by excluding them when they treat their customers badly. Tesco might find a similar situation. Our local store has now employed car parking management and began issuing car parking fines for shopping longer than 3 hours, even if you are disabled. Apparently, Tesco is about to share the car park with a fast food outlet, McDonald's next year. I am dreading to think what will happen when they start building there at the end of this year. The chaos it will cause.

[@spookyghost7524]

police in this country are about as useful as a chocolate tea pot

[@andrewgleeson8862]

@Dixy3 my partner works there not that particular store 23 years.when I asked her about thier policy regarding assistance dogs they leave them alone if they have visual jackets to demonstrate the dogs purpose for being there other wise they let them go about thier shopping customers usually ask the question why is there a dog in store? It's a guide assistance dog and they are allowed as long as on lead under control and none aggressive.i guess they could be asked to leave if any of the above happened

[@johnbones261]

While at the checkout in Aldis in Cork, Ireland, I took a picture to show my wife there were no shopping bags available. Just part of a running joke between between myself and her. Within seconds I had a lunatic security woman demanding to know what I was doing. She put her hand out to take my phone. I told her walk away. I left my few items and never went there again.

[@coconutislanddrones]

The 'head' of security should be sacked straight away. Clearly she's not fit for purpose.

[@theocharisstylianou1822]

This is so disgusting !!! Boycott this store,,, and let's see how they would like,e that !!! I really hope it does go too court a d she sue,s them for o loads of money!!😢😢😢

[@Nomorespursy]

I had a run in with this branch of ASDA. I was out for the first time after a motorbike accident, I was wheelchair bound with 1 leg in full plaster. I asked if they could open the disabled toilet for me so my wife could assist me. I was told only disabled people can use the toilet. I had to leave. I wrote to the main office, and received a reply saying basically the same thing, and said her mum is disabled and that it was the correct action. I was medically retired and I'm registered disabled. I've never returned to ASDA since.

[@badfairy9554]

Some can not understand there are young disabled people. It was not, 'The Correct Action'. Best wishes to both of you.

[@rottsandspots]

ASDA would not even reply to my MP when similar to the video happened to me.

[@leoneddy1492]

You can apply for a RADAR key that will fit these doors (So you wouldn't have to ask staff ), But that was a bit mean of ASDA

[@eyesodd]

Two brothers of a certain faith recently bought Asda.

[@hedgehog1965uk]

@@eyesodd Wasn't it owned by Walmart?

[@sonny9161]

Asda worker is an ignoramous, absolutely no people skills 🤨

[@yvonnenewton1031]

Just imagine if you had to work under her, "IF" she WAS HEAD OF SECURITY!!! Proper little dictator puppet. I wish we knew how this scenario ended!!

[@stephensmith1118]

@@yvonnenewton1031 its the Walmart way.... underpay the staff and promote the bullies....

[@Arkantos117]

Her accent gave away what kind of person she was immediately.

[@simongrushka983]

Pay more for people skills,

[@andrewjames9996]

She is hired by a third party, but the manager should ask the firm for another security guard; she is more suited for nightclubs.

[@EdMcF1]

Store covered by CCTV, employee says 'You cannot record me'. Dumber than a rock.

[@vickymc9695]

Yep. The security lady really should understand that she's already on camera

[@Jabber-ig3iw]

If you can’t understand the difference you are the one dumb as a rock 🙄🙄

[@MrTomo89]

CCTV isn’t broadcast on TikTok and used to vilify people doing their job , also is covered by data protection now who is thick as a “rock “🤦🏻‍♂️

[@Ginger_Dalek]

She also had a body mounted camera as well.

[@andrewmcgonagle6290]

@@vickymc9695 Lady?

[@AngelLili1]

Thank you for speaking out on this. This woman should not be in position of any power⚠️

[@jh115]

Boycott ASDA. Disgraceful! Was it them telling customers off for being ''under dressed''?

[@laurapearson3370]

The supermarket i have worked 18 years at ,regularly having puppies training to be guide dogs ,when they come in it is a highlight, we have fundraising events for them . We have a 2 ladies who have assistance dogs for PTSD and it's never a problem. This is very disappointing to watch

[@brolohalflemming7042]

I've had similar experiences. I used to be a dog walker for guide dogs and had the same experience with my local Sainsburys. They were always willing to help and let us fundraise. I've also seen registered blind people with their dogs being offered assistance, which is how customer service should be. I've also seen signs in shops saying "No dogs, except guide dogs" so perhaps policies need to change to include assistance dogs. If those are well trained, they're no risk to anyone.

[@Liverpool-s5n]

@@brolohalflemming7042 Assistance dogs are as much qualified and represent dogs for the blind. I suffer from brain damage, and part of it is that there are times when I lose my sight, just suddenly all gone, at other times my head goes into a spin, at other times I have to stand still as energy has gone, stand till it comes back on line, and other things that occur. Many a time my dog has had to lead me out of a train station, from a train to platform to outside before sight comes back

[@XHYTHTGFRVFGBV]

The problem started giving the worker a uniform a badge and a body worn camera. Lol she is now on a power trip.

[@66kbm]

Agreed. Ex PlayStation/Babe-station operative.

[@gillianstapleton8566]

😂

[@mattiwallin5857]

I noticed this with staff at supermarkets during the pandemic. They loved the un desrved/unrequired power! From nothing to something in a heart beat! 😂

[@minuteman4394]

Agreed, Its called Power P...ed !

[@chortlemk1]

until someone with a disability sued Morrison's under the disability act for being refused service as they were unable to wear a mask. £7k payout.

[@RosiesCottageBlog]

Daniel, I worked for Asda for over 10 years, we had a lovely lady, a customer, who came in every week. She had her assistance dog with her every single week and she was always given extra assistance around the store and going through the checkout. This video is shocking to me and it's reflecting very poorly on the company. The company has had new owners since I left, so I can only speak to how things were in the store where I worked (in Scotland) and at the time I worked there, and this would NEVER have happened. Thank you for covering this Daniel. As a differently abled person myself (I've battled rheumatoid, and now osteo arthritis too, for over 20 years) too often we are treated as "less than." No one should owe an explanation to anyone as to why they face difficulties that others are fortunate enough to not have. Coping in the world can be hard enough. Bless you for seeing disabilities not always visible to the world, hugs x

[@purplepoppyz]

Yes there has been a huge change since the new owners. There is a KZbin video of a young female being chastised and hassled by male Asda staff who said she was inappropriately dressed (she was dressed perfectly normally for a young UK teenager, nothing indecent about her dress.

[@Ironbuket]

I was going to say something similar. Usually staff will offer extra help to customers that appear to have a disability not attack them

[@RosiesCottageBlog]

@@purplepoppyz Oh no, really? It can be hard enough as it is for teens/20s 😞 Today's youngsters are already having to cope with bullying online without strangers in shops having unasked for opinions about their appearance. I would have been mortified if that happened to me when I was young. Totally rude too. I'm glad I was young in the last century @purplepoppyz, before the internet and social media arrived 😞 Hugs🤗🥰❤

[@RosiesCottageBlog]

@@Ironbuket Thank you❤ That was always my experience as a customer as well as an employee. The company motto, on all of our name badges, was "happy to help" remember? Nothing was too much trouble. Customers could have their shopping taken out, and even loaded into their car if they needed a wee bit extra help. Lots of our elderly customers would pop in just for a few bits and in our regular training we'd always be told to always try to chat for a few minutes. That short chat might be the only conversation the elderly lady or gentleman might have all day, since many lived alone. I rarely go outside anymore but on the odd occasion I do, I'm with my hubby and I've noticed in stores that checkout operators don't even make eye contact anymore, much less chat and they scan things so quickly it can feel as if they're throwing things at you 😞 We're losing the kindness in society it feels like 😞 Sending hugs🤗🥰❤

[@RosiesCottageBlog]

@@purplepoppyz Apologies❤ I replied to you but it seems to have disappeared? All I'd said was that youngsters have enough to cope with these days it seems to me, with social media and online bullying without strangers feeling able to comment on their appearance. I don't know this wee girl but I know I would have been mortified if it had happened to a younger me 😞 We're living in an increasingly uncaring world, hugs🤗🥰❤

[@Sonicozz]

She was treated worse than a shoplifter would have been treated. Despicable behaviour from this store employee.

[@rottsandspots]

I had a similar problem in ASDA. The manager told me ASDA doesn’t need to obey UK law and the Equality Act doesn’t apply to ASDA. Sadly I don’t record them - I should have. Other staff than the manager and security were lovely and brought me a chair (I can’t stand long) and water. I trained the first two gluten alert dogs in the UK (the second in Europe) and have a published book on assistance dogs - including the law - yet under the stress I became almost mute After arguing with the manager I was allowed to do my shopping. ASDA would not respond to me and even ignored my MP writing to them about the incident. I hope this lady sues.

[@suerasbridge8494]

Because ASDA is not owned by UK or USA anymore, its "overseas" owners think they can do what they want. I've noticed major decline in Asda stores and new staff, feel sorry for the older staff that have been there years

[@Liverpool-s5n]

@@suerasbridge8494 They are subject to U K law, and can be prosecuted

[@eleanorwalmsley635]

​@@suerasbridge8494discriminations laws apply to ASDA workers, in relation to disability. Equality Act

[@griff559]

@@suerasbridge8494 Incorrect.

[@edrossall182]

Acts of Parliament require consent. If that's true about the Equality Act, Asda will get a lot of applications, mostly from Toyota owners.

[@cavendish009]

Disgusting !!! The woman seems to have no understanding of disability and should be treated differently. AND APOLOGISED TO.

[@albeyl3859]

can stop an attendance dog but cant stop a shoplifter Asda security are pathetic

[@mitchphillips6792]

Oh my goodness that was shocking to watch as I got further into the video my first thought was this security person needed to be re-trained (if she ever was in the first place!) but then as I watched to the end I think this person is in the wrong job! She has really put ASDA in a bad light! I hope you can do a follow up. This is the second incidence of this kind I have seen recently in a supermarket. So unkind & unnecessary. We really are becoming a very rude, inconsiderate & unkind society. Very sad to see this happening.

[@goodyeoman4534]

It's got nothing to do with "training" but common sense and basic people skills.

[@professor-viewsalot]

Carzi starzi starma teaching the woke wef way of the future

[@ricochet2977]

She must have been living under a rock for the last few decades if she hadn’t seen this situation before, woeful behaviour.

[@mitchphillips6792]

@@goodyeoman4534 sadly common sense is not so common!

[@MTPB26]

Re-trained. No sure be sacked. As a former security officer in my opinion all security in-house should have to have an SIA license like everywhere else.

[@NikO-qs4pc]

Sue them , asda are a despicable company, they treat their staff with contempt, low pay, low staff levels, hygiene practises leave something to be desired but they are the first to shout about how many billions they made off the back of their customers and poorly paid staff.

[@kungazopa2831]

Asda needs to train their staff about being supportive of disabled people. This Asda security woman will have caused STRESS to this disabled woman unnecessarily. It can take a disabled person a long time to recover their normal blood pressure after an attack like this. This could cause serious worsening of the disabled customer's health. OUTRAGEOUS! Asda you had better address this member of staff's and all your staff's training pronto as no one wants to see disabled people treated like this.

[@Liverpool-s5n]

Because of the day we live in people tend to be more easily offended, which adds to the problem that already exists. I have had confrontations with security, and spoke calmly, so as not to have them say I was aggressive, when they may have been. I always call the manger. If I am not well, I leave the shop as to contend would make me extremely ill

[@MrMagicMert]

Being a cry baby and needing an emotional support animal should not be classed as a disability, Having a deadly allery to dogs should be. This woman is clearly not disabled and is instead one of these idiots who thinks the world owe her a favour because sometimes she gets anxious without her realising everyone get anxious sometimes. She's putting people's lives at risk because she never grew up from stuffed animals.

[@Liverpool-s5n]

@@MrMagicMert Agree, and these things make me mad as hell. Problem, one of the problems is that dogs are not trained, hence they are a hygiene problem, and another thing, persons with these dogs never pay to have them trained, as we do. These thing are abusing the system for their own personal ends, and sticking it to us who require an assistance dog. You know what people do, they go and get a coat made up with Assistance Dog on it and then go into shops and think they can simply get away with things. I notice she did not produce a badge with her disability on it because she has no medical disability.

[@danaycroyd]

I'm a security officer myself, and, from what I see, I can say that the Asda training is inadequate and the officer is not fit to do this kind of work. Security officer attitude is way too confrontional, and she shouldn't be doing this job.

[@timealone7906]

Dude, you are a shit officer if you can't tell what a shift lead looks like.

[@charliemintz]

What's the betting that the next round of 'Refresher' Training will include a module about the Equality Act thanks to this 'shirt filler'... who probably doesn't even have a SIA badge because she's directly employed by the supermarket?

[@steveaustin4118]

What's the bigger worry she is head of security so what are the others like

[@Phoenix2312]

@@charliemintz That is changing... In fact I believe that by now it was supposed to have changed and even if Staff are Hired Privately - They all MUST HAVE AN SIA LICENSE! That being Said, We have had an Election Since and went through I think was it 4 Prime Ministers before that? Tories were in Power when I did my SIA Training... So it was on teh cards but may have not been enforced due to the constant changes... But yeah, That is what was SUPPOSED TO HAPPEN! Even Private Security is supposed to be SIA Licensed!

[@OrwellsHousecat]

Being a wmn is qualification enough

[@davidcampbell7209]

This proves that a little power given to a tiny vindictive little nobody gives them a feeling of greatness. Absolutely disgusting behaviour from a staff member in a large supermarket she would feel at home as a member of the Labour party.

[@trayreipond5935]

Starmerlin got her on the line as we speak 😂

[@yvonnenewton1031]

Oh boy that's soooo well put!!! You are absolute correct the Labour Party should recruit her ASAP, she'd fit in very well with the rest of the Narcissist Dictators!! that are TEMPORARILY IN OFFICE or should I say POWER!!!

[@tomvalentine4928]

@@yvonnenewton1031 Most politicians are only temporarily in office, or do you live in a different country?

[@Walesktf]

@davidcampbell7209 We can't see her face. It's not Angela Raynor, is it?

[@leegould5306]

Or also Conservative, Lib Dem, Green, Plydd, or SDP..

[@Madonsteamrailways]

The woman who was doing the interrogation should be dismissed for being rude and nasty to a customer with a service dog.

[@goodyeoman4534]

Service dog? So in other words, she's not blind or disabled and is just playing the victim in the hope of a pay out.

[@christophernevell7524]

She’s certainly not going to turn up in their next TV advert.

[@tillyt4054]

@@goodyeoman4534 How do you know she's not visually impaired or disabled ? Not all people requiring guide dogs are completely blind , just like not all disabled people use wheelchairs

[@wordwordful]

​@@goodyeoman4534That's called Speculative imagination and a bit nasty.

[@eveross359]

If I am allergic to dog hair. ........

[@Q888-v1j]

The management ultimately are responsible for such poorly trained staff. Disgraceful! But then we are talking about Asda 😫

[@StellaAsh]

The 'security' person never even finished her sentences - her victim was jumping in far too soon - she had no idea what this security person was going to say -

[@lpetitoiseau9146]

“Speaking for a friend” - My friend has been diagnosed with late onset epilepsy. She’s considering being assigned a service dog. This kind of heartless treatment would be a nightmare for her. It might even provoke a seizure.

[@Liverpool-s5n]

It can effect the mind. In some confrontations my head begins to hurt, in others, if it is a good day I can face things head on, calmly calling for the manager and to show them my official brain injury card.

[@cuprashoe]

"would you like it if I started recording you?" while wearing a body camera

[@elhoward7440]

Pretty sure all stores have cameras everywhere, so yeah, that's a BS line.

[@leoneddy1492]

@@elhoward7440 That's right ,all can be seen (if not out of camera's range ) on the CCTV screen, some stores have a security pedestal and some have a dedicated room

[@archstanton5603]

Under GDPR the security officer's camera footage should have been requested (it still can be). A verbal GDPR request of any member of staff is sufficient to comply with the regulations.

[@melvyncox8488]

I honestly think this lady should take Asda to court for employing this thing call a security guard this was totally disgusting behaviour.

[@sg-zd8eb]

lol I called a former colleague of mine a thing once to the manager and assistant manager as for the whole five years I worked there she did nothing but bully me whenever our paths crossed.

[@kevinbillington9773]

Asda are responsible for their employees' actions on site. So the disability and equality act, I imagine the head of security only thinks the equality act protects her.

[@tourdefacre9687]

I work as security in a pub. We have live music after 8pm. A woman approached around 9.30pm in a motorised chair. She was accompanied by a male and a dog that had no indication that it was a service / assistance animal. As standard we advised that we do not allow dogs inside after 8pm , this woman stood up from her chair and aggressively stated “you have to let me in, the dog is an assistance animal”. She went on to insist (in the meantime the male was repeating to her “its to protect the animals hearing”) and we just repeated that we do not allow any animals inside during live bands as it could damage or stress the animal. We suggested her friend could go inside, get the drinks and she, the dog and her friend were welcome to stay in the smoking area. She insisted “it is a service dog, you are breaking the law”. The venue manager came outside and explained our policy - to protect animals. She got just as aggressive with the manager …. And then realised I was filming her. With this she stormed off, her friend apologising for her being unreasonable. I would rather be accused of “prejudice” than animal cruelty - she obviously believed her entitlement was more important than the poor dog.

[@Umski]

Imagine she'll be recruited to join the police with that public-facing manner 🤔

[@jeffwilton-love]

This is shocking! She's way above her station, she thinks she's an authoritarian enforcer and whatever she decides is the law, with no clue as to what the actual law is!

[@leoneddy1492]

Speaking to a customer as if she's her headmistress 60 years ago when I was a kid. And it's her that's in the wrong

[@warringtonminge4167]

People like that Asda "head of security" make me absolutely seethe. I really hope she was sued by the dog owner and arrested and charged by the Police with several breaches of a number of laws.

[@justonecornetto80]

ASDA staff moaning about being recorded while its stores record its customers biometric info via facial recognition without their permission

[@llpalm08]

By entering their stores you are giving them permission since they have signs on the front saying they have CCTV and facial recognition software, so my walking in past those signs it is like checking the tick box on the terms and conditions.

[@Sotto_]

​@@llpalm08Yes, but you missed the point.

[@justonecornetto80]

@@llpalm08Bollocks! ASDA has notices about cctv but nothing about facial recognition. Scum supermarket engaged in scum behaviour.

[@llpalm08]

@@justonecornetto80 What I meant to say was they have signs that say they have face detection software in use, and I have seen them myself, as well as the really obvious TV screens at the entrances that show it in use. Face detection is different to facial recognition, but at the end of the day all supermarkets are allowed to use the technology, not all of them show it in use on the entrance screens as a deterrent to thieves. I'm also not defending them either, I am just stating that they are allowed to do it and other supermarkets also do it.

[@JanetPhillips-k8e]

This woman should be named and shamed for this and sacked ASDA should pay compansactions

[@Liverpool-s5n]

Go to the local newspaper if no success with this store

[@Steve-Cross]

Asda have a very poor record on customer service like this. I saw one video, where Muslim employees insisted a woman left the store because her arms were bare and her legs were showing. I don’t know where they get their employees from, or the training they give them. But they need to buck their ideas up.

[@tonylayfield8750]

They employ them straight off the rubber boat down at Dover.

[@joelizabeth12]

I saw one too where the girl had jogging bottoms on and a vest top he asked her to leave as it was not right how it was affecting him ( i presume he meant sexually)

[@bryangallagher4690]

You do know who owns Asda, surely?

[@Richard-r1x7d]

@@bryangallagher4690 No. Is it Johnny foreigner.

[@craigdawson3450]

The brothers who own asda are muslim and dogs are considerd vermin and dirty in islam

[@marymaguire3503]

The discrimination of disabled people by the likes of Sainsburys, Aldi's is shocking, Blind people are forced to use the self checkouts and in one instance nobody to assist them, i witnessed an elderly blind man standing for over a half hour just for someone to check his items through, its a disgrace in 2024, how are these big stores getting away with such discrimination

[@KatytheNightOwl]

They are, because our Governments for the last 20+ years, since Thatcher, & including Blair, & Starmer's Labour Parties, have ALL OF THEM been Right Wing Neoliberal swine, who hate anyone who needs a helping hand from the State! 😡

[@Inaflap]

You witnessed a blind man wait for over half an hour at the self-service checkout? Why didn't you help?

[@TheLiamis]

The aldi I go to is nothing like that, everyone is really nice and helpful. It must be a location/demographics thing. I even wear.my motorcycle helmet and they don't care.

[@DemiGod..]

They did a delivery to a heavily pregnant woman in a stair. The delivery man refused to bring her groceries upto her door, instead he emptied all her shopping on the floor, not in bags, for her to collect and bring up herself. Similar happened to my 83 year old mum. He wouldnt bring her shopping in, so she had to get on her knees in extreme pain and make many trips to bring her shopping in. She has since fallen and spent the last few months in hospital.

[@bobeyes3284]

You watched a blind man stand there for half an hour and didn't offer to help? I think you should look a bit closer to home to find the problem.

[@deniserodway7251]

This lady should take Asda to court it’s disgraceful behaviour, she’s not security she’s a low paid fool 😊😅😮😢

[@tinaleeding2580]

I'm the Mum of the lady with the dog. She has a joint disorder and Genie relocates her joints and reminds her to take her meds among other things! My daughter has got into the habit of recording as this happens on a regular basis. This is the 3rd bad one since April. My daughter is trying to make people aware of this sort of thing to help others live their best life. By the way assistance dogs don't have to wear identifying jackets. Thanks for commenting on this event!

[@rabsmall6243]

They might not be required to have service animal jacket on the dog, but if you don't have some kind of visual indicator you have absolutely no grounds to complain if challenged appropriately, which was not the case in this interaction. But my default when approaching someone with a dog without a visual indicator of it being a service dog is its not to ask if it is, but accept it is if I am told when I have do the "can't bring a dog in" spiel but I also offer to keep an eye on the dog. Actually there are couple of dogs that jump up at the firedoor next to the entrance so they get their claps.

[@tinaleeding2580]

@@rabsmall6243 It's great you offer to keep an eye on the dog but Genie warns if my daughter is going to become ill so has to be with her. She even had medics at Guy's ask her to be in with my daughter while she had dental surgery as Genie can tell before the monitors if she is becoming ill, it's amazing what these animals can do!!!

[@wanda64]

“Relocates her joints” as in manipulates them back into place like an osteopath? With her paws? Sounds a bit strange!

[@Softcurles]

😂​@@wanda64

[@patchoulidance]

@@wanda64 if you Google it, there's a BBC article about a woman with Ehlers-Danlos syndrome. She uses a harness and the dog pulls a strap to apply pressure when one of her joints pops out of place.

[@mikeyf4018]

Security tackle a service dog .......... Security hides from criminals shoplifting ..

[@zantas-handle]

Some dogs are used to help traumatised Individuals to enter busy, public spaces. I used to work with injured soldiers who were seized by anxiety in crowds until they had the re-assurance of an Assistance Dog. They knew that the dog would quickly sense their fear, and lead them to a quiet spot outside, even if the person themselves was too overcome with stress to manage that alone. And there are Ward Dogs - the dogs who go into hospitals as calming companions for the elderly. All of these dogs need training in social environments (like supermarkets), and that training is often done by volunteer trainers taking the dogs wherever they go.

[@janetmontgomery-r6j]

They use trained working dogs to support people with severe epilepsy too

[@pamelastoneman9343]

Great, but just not in supermarkets. A lot of people feel anxious post Covid in crowds but they don’t have assistant dogs they just have to get on with it.

[@torgenxblazterzoid]

@@pamelastoneman9343 oooo how ‘understanding’ of you.

[@pamelastoneman9343]

@@torgenxblazterzoidI’m very understanding and very compassionate but this is step too far. Are they understanding to other peoples needs and concerns for food hygiene? That dog was really near the food cabinet up off the floor.

[@Raven-qj8xk]

@@pamelastoneman9343 food is in containers called 'packaging' the dog wasn't sat on a worktop in a food prep area.

[@Tommi-C]

I am just about done with ASDA. They have gone very very downhill since Walmart sold up. Their prices are going up on a weekly basis.

[@KatytheNightOwl]

I have to do a fortnightly online shop, with Asda &, ever since the lockdown, with every shop, there are 2 or 3 things gone up in price - not the expensive stuff, but the basics we all tend to use! Every shop, I've 3 or 4 items not in stock, though they were just the night before. As for ticking the substitute box, I very rarely do as, every time, the substitute they send is inappropriate to what I wanted + sometimes wildly so! I ordered a sponge cake once, & got a packet of 8 dish sponges! Lol It's as if they are using children to shop, NOT the experienced shoppers they advertise! 😡

[@skyblazeeterno]

As if other supermarkets prices are not going up too

[@Tommi-C]

@@skyblazeeterno Yes, but not as fast as ASDA.

[@Tommi-C]

@@KatytheNightOwl They run about the store with their carts at full speed, you have to watch they don't run you over.

[@skyblazeeterno]

@@Tommi-C I disagree but you've obviously become biased over Asda

[@gav2759]

Asda expressly permit service dogs in their stores, so what Is the deal here? What ever went on, that security guard is utterly unsuited to the job.

[@charliemintz]

Security Guards that are employed directly by a supermarket don't have to have Security Industry Authority training. This is the result.

[@somatotrophin1535]

@@gav2759 Because it was not a genuine service dog.

[@gav2759]

@@somatotrophin1535 Is this something you know or a conclusion you came to?

[@somatotrophin1535]

@@gav2759 yes

[@The_Phoenix_Saga]

@@charliemintz Absolutely correct and fully agreed. But to play devil's advocate - NO ONE with that training is going to work a Security job at a supermarket, when said training affords much more lucrative options. Hence the supermarkets take what they can get.

[@Sidistic_Atheist]

They're HIGHLY TRAINED animals. And are less of a danger to other shoppers, than some humans these days.

[@nihilistlivesmatter]

Are they? by whom?

[@araceboaracebo3992]

@@Sidistic_Atheist you know nothing about this particular dog.

[@damon.lee.r]

One thing that is being overlooked here, we are seeing this from one side, what we don't see is the fact is what they see a lot of, is there are people buying what looks like legitimate service/assistance dog jackets and putting them on their dog so they can take them out shopping to places they would otherwise not be allowed to take them. I've just looked on amazon/ebay and you freely buy them. The failure here is not having a registered certificate system. If this had been a Labrador, the classic service/assistance dog, it would be highly unlikely she would have been approached. This looks more like a pet, than a service dog.

[@paladestar9758]

This is it. There's so many entitled a-holes trying to game the system, which, alas, sometimes results in extra scrutiny and scepticism towards people with genuine service animals. You'd think there'd be some kind of simple, yet irrefutable, system for checking. Like a verifiable certificate or card, or a real-time scan e.g. storing a 'service animal' true/false flag in the meta data associated with an animal's microchip in the central chip database. Animal is presented, staff perform a quick scan with a £20 chip scanner, which is hooked in to the central database with automatic API lookup, which returns whether or not the animal is a legitimate service dog.

[@lisalupin1202]

Retraining required now please. For all staff. It’s far more than guide dogs for people who are blind these days. It’s not 1970. Epilepsy, PTSD, so many more reasons. Treat people better. And supermarkets? Retrain your bloody staff. Disgusting power trip by that woman. She should sue.

[@lisalupin1202]

Assault too. Grrrrrrr

[@goodyeoman4534]

Where does it end? I don't want to live in a society where everyone is a victim and is competing for victim status

[@MrPhantom1961]

Sue on what basis. Hurt feelings?

[@Storm47000]

It’s awful isn’t it. That poor lady had only gone in for a sandwich. Store is near me, but I don’t shop there. It’s no way to treat a vulnerable shopper.

[@Sotto_]

​@MrPhantom1961 A civil suit based on discrimination due to disability, assault, unlawful detainment ...

[@lisanelson9979]

I have Ataxia and back in the day when I could still walk, I got chased out of Tesco. But I walk with a gait from side to side to try to balance. So this Tesco woman accused me of being drunk?! So I rang Tesco HO to complain. I was raging but very calmly rang and explained what happened and how out of order it was. He said to me this call is over!!? After this, I got a card from Ataxia UK / NHS, explaining the reasons I may look drunk. Still raging even talking about it.

[@rabsmall6243]

Yeah I work in security and approached a dude with medical issues that made his gait look like he was drunk. I just apologised and asked if he needed assistance when he told me. Felt like shit when he told me it was medical issue.

[@azillliasmith2734]

It's horrible being treated unfairly because of your disability.....when I was attending a course at university I asked for the speech to text service which had been promised overwise I would not have signed up ......I only needed it for a small part of the course ....when I reminded the lecturer they had said this service was available for the deaf she said "sorry we don't do that" ....".I'm still mad about that the lack of concern and the "Lecturers" treated me as if I was a inferior species....When one mentioned they had a cavalier King Charles spaniel I said "I've got one too" and they replied "I hope you look after it properly! .... I was was speechless nobody commented how rude the person was.....really nasty ....they weren't " proper lectures" either just jobsworths That had a bit of knowledge on the subject......I hope you have not had to put up with anymore cruel treatment....best wishes to you 😊 ❤.....btw I treat my dogs like my babies there was no reason for that remark ....still hurts me I think the world of my dogs.....

[@Coopz1969]

Asda need to sack her

[@bobholmes4215]

Another classic example of a worker power-tripping on their 'position of power'. I see this regularly in UK airports, much to the detriment of the travellers who they attempt to belittle, insult and inconvenience on a whim on a regular basis. It's a disease we have in the UK which is becoming more prevalent every year, including now the police as well, a trait which we were previously only used to seeing with the US law enforcement. And now we're seeing it with supermarket staff.

[@araceboaracebo3992]

@@bobholmes4215 The customer was the power gamer!

[@MrMickyboyblue]

She shouldn't be in that job

[@williambarnes3868]

'How date you film me while I am breaking the law'? Another so-called security guard with no idea of the laws under which they are working.

[@izzyfury8126]

I would have said your supermarket CCTV causes me severe anxiety.

[@theonion3667]

"There are othe people in this store who..." I can think of a certain demographic that really doesn't like dogs.

[@naturalmatrix]

I thought the same thing too, but then there are many of them that do understand the concept of assistance dogs and wouldn't mind one being there.

[@yetti423]

Cats?

[@trayreipond5935]

U only have to look at Asda owners. ..says it all

[@kieranb7047]

The current owners of Asda are from that demographic.

[@EdMcF1]

You mean 'cats'?

[@clivewiddall3430]

Don’t shop Asda sub standard food sub standard service! Simples

[@alexnelson9512]

Their online ordering and delivery system is appalling. I have stopped using them.

[@DefCon12345]

Boycotted them as soon as I found out who the owner is...

[@goodyeoman4534]

And they sell halal meat without informing the customer.

[@CaFe73100]

Muslim supermarket. dogs are haram

[@rfraser6097]

There is a bloke called George works there

[@philipnorth9606]

Sincerely hope the security guard is now unemployed and the store have publicy apologised and made things right...

[@ashskyqueen]

Former security officer here. This was painful to watch. I would not want this person on my team, let alone being in charge. Very poor conflict management skills. Smh

[@Carl-ce6il]

The problem with Asda's in house loss prevention (not security) most of them don't know what they are doing as they have had no training or just don't care, and what she did was against Asda store policy as they are not aloud to touch people unless it is to take back store property.

[@dcoughla681]

Asda’s in store policy states: “Service dogs are welcome - strictly no pets or therapy animals.” The definition of a Service Dog covers Assistance Dogs. The Security Guard should reread her company’s in store policies & Asda management should apologise at the very least.

[@LRBerry]

A day of "retraining of company store policy" is needed by this security guard.

[@kaynine1958]

Not surprised our whole security training system is defunct

[@lindaholland4896]

And also gives the lady a full basket of shopping as an apology

[@shaunryan6]

Just because you put a service dog sign on a dog doesn't mean it is so.

[@GoreTexTillEndEx]

@@shaunryan6Regardless, that staff member should never have been confrontational with the customer, and physically trying to grab the customer’s phone is just not on either. From the short time of what we see of the dog, it appears to be well behaved like a working dog and is silent throughout this video. I’m saying what I see.

[@tgalloway]

The business should ensure that anyone interacting with members of the public demonstrate the most basic traits of being a people person.

[@icedminttea2934]

No -one should treat a customer poorly on the basis of disability. The dog has a clear label and she has the right to continue shopping.

[@barryroberts2196]

Give them a uniform, put Security on it & they think they are head of MI6 !! This woman was a disgrace, should be fired at once.

[@H-L..]

“Security lady” is an oxymoron if I’ve ever heard one

[@chrisgaskell3706]

Agreed, can't stand Mormons myself. 😆

[@elhoward7440]

She's certainly a moron; I don't know how oxy she is...

[@charliemintz]

On the contrary. Most male Security Guards are perfect gentlemen and most female Security Officers are perfect ladies... until someone makes us not be perfect ladies and gentlemen.

[@stevenhodgson834]

I doubt that's her actual title! 😂

[@Peterbrendanalbert]

Rather broad sweep of the brush there don't you think. ​@@charliemintz

[@peterd6585]

Honestly everyone is soooo angry these days it’s becoming a joke that worker is ridiculous

[@mm3nrx]

Sooooo...Karen gets to see her OWN manager...And YES this is BLATANT discrimination and she DID assault her twice. Go to jail Karen.

[@altvamp]

The power has clearly gone to her head.

[@hc3932]

That woman must be SIA trained, she should have her license removed!

[@richardstone5813]

She is an employee of Asda…. SIA is for contractors.

[@outlaw6421]

2 counts of assault I count of discrimination.

[@sheenagh2012]

She should be sacked, and the customer should sue Asda.

[@dacabe1]

Asdas has a history of this. I seem to recall they even kicked a wheelchair bound army vet out of a Suffolk store because of his service dog.

[@rottsandspots]

Yes - they did the same to me (minus the assault). I’m a retired solicitor who trains assistance dogs and has written a published book on them and it still left me very shaken. Unfortunately I didn’t record. ASDA would not even answer my MP!

[@azillliasmith2734]

I've seen this too .....think the disability laws were changed or added to in 1998 or something? and included reasonable adjustment..... think that bit include other trained dogs not just Guide dogs.......basically this was ignored and flaunted for about 10 years.... with various morons not knowing the law and arguing the toss that you couldn't take your hearing dog into a pub.....Looks like it's still going on.....

[@azillliasmith2734]

@@rottsandspots that's a shame I hope you feel better now it's horrible to be treated in this nasty way ❤

[@thesoultwins72]

This was an appalling 'advert' not only for ASDA's customer and security services - but also of its management. Another terrible example of 'Peter Principle' - wrongly promoting someone into a higher position based purely on the fact they have probably been doing the job longer than anyone else.

[@sprocket-YT]

The fact ASDA hasn’t responded to this yet is shocking!

[@colinboneham7387]

I see assistance dogs in my local asda all the time, so it’s down to this guards own mind and she can’t be a dog liker.

[@robertmawby3021]

She can’t be sharp either!

[@RetroGamingLite]

Wow. A common reply to situations like this is to quote the current year to imply that progress has been made over time. Yet our local Asda played host to a well known local guide dog trainer shopping there and training new dogs there as he did so back in the mid 1990s and the staff were very welcoming and friendly towards him then. So we've actually gone backwards in a huge way in 2024 it seems. Asda train your staff, seriously.

[@lindsaymckeown513]

Doesn't like people!

[@schrodingerscat1863]

Assistance dogs should be treated the same as guide dogs. Also if an assistance dog ever runs up to you and sits in front of you trying to get your attention, follow it, this means the person the dog belongs to needs help.

[@DellikkilleD]

all dogs are animals, and they dont belong in businesses.

[@Avril-p7e]

​@@DellikkilleDLots of people should not be allowed in shops.

[@doubledutch4721]

Thank you, I didn't know that 😊

[@DellikkilleD]

@@Avril-p7e yes, those that try to bring animals first and foremost.

[@schrodingerscat1863]

@@DellikkilleD You win the most idiotic comment award, congratulations. 🙄

[@Dianikes]

Worked for ASDA in Ware Hertfordshire for a time, one weekend they had someone come in and wheel out one trolley after another of booze I think they nicked the best part of £3000 and nobody did a thing, meanwhile they had a couple of petty jobsworths standing by the shopfloor to record on their little clipboards if any staff had a bit of loose change in their pockets as this was against the rules.

[@CptCactus-11-20-6]

Surely, this shows that there is a need for an official service dog/animal registration organisation. It would stop this nonsense from happening all the time.

[@Benny10001]

“Are you recording me??” Says the woman with a camera attached to her own chest!! 🤦‍♂️

[@davecooper3238]

Depends what ASDAs T&C say about the public taking video/photos in store.

[@jameskrell4392]

As someone who has gone into various companies as a Health and Safety consultant I have found in many cases that the levels of training where it even exists can be abysmally low. The trend is online learning and I don’t think its valid in many cases. Where there is a test at the end of the online training session this can often be done at home or in breaks and its hard to evidence that the test has been done by the person who should be doing it.

[@Trebor74]

My wife carries a qr code that links to all the laws regarding assistance dog entry. She's been very fortunate that she's had no need of it. Even been accepted at certain Southend attraction without a problem

[@missbhaven4777]

There was an very recent X post from a blind man with a guide dog who was stopped from entering a Sainsbury’s.

[@Maria-0017]

It was a bit strange that she had her phone on record from the very start, unless she had encountered issues before.

[@spankeyfish]

@@Maria-0017 I'm willing to bet it's not the first problem she's had. I regularly see a woman in Lidl with a Pomeranian as an assistance dog but my Lidl doesn't have any security guards never mind officious ones.

[@pamelastoneman9343]

@@spankeyfishI don’t agree with those assistance dogs, the law has went barmy. Guide dogs, yes but other than that NO!

[@micksmixxx]

@@pamelastoneman9343 So my serving this country and now suffering PTSD is irrelevant in YOUR eyes. Thanks for showing your lack of support. 😉

[@Sotto_]

​@pamelastoneman9343 Service dogs aren't just "guide" dogs. Many are so acutely trained, they can sense seizures before they occur and will guide the patient into a safe sitting position. They can also detect low blood sugar in diabetics and alert them to take precautions such as drinking some juice or having something to eat. Not all medical disabilities are visible ones.

[@dan939]

Lack of staff education. This is poor management or leadership. This maybe similar to the two Metropolitan Policemen not being able to recognise a terrorist group. Leadership or management is lacking, negligent, discriminatory or just plain incompetent.

[@nikkibutler1723]

I’ve seen the original video and the security woman kept smiling sarcastically. She’s an utter embarrassment! Imagine putting that badge on and thinking you’re invincible. I hope Asda sacked her and the SIA revoked her license.

[@AlphaApex1811]

Ima security supervisor in a Govt site, i would sacked her straight away. Embarrasing, unprofessional. Abuse of power and authority tha she doesnt t have.

[@Ballas56]

This happens quite often when workers, particularly women, think they are there to order customers about for no good reason. Sign of the times.

[@goodyeoman4534]

I haven't forgotten how they treated people during the COVID charade. Even after the mask rule had been lifted I had a train worker (woman ofc) telling me I needed to wear a mask. I told her to leave me alone or I'd film her and put her on KZbin and that shut her up. I could see her quickly trying to figure out an excuse to kick me off the train but she didn't have one and I had loads of witnesesses.

[@andrewjames9996]

They are probably scared to confront a group of youths but go for easy pickings. Last year in ASDA a group were on bikes and scooters, staff did nothing but they stopped an elderly couple when something from George still had a tag on, the cashier didn't remove the tag. The secruity guard was hoping the couple were on the rob to feed her ego.

[@goodyeoman4534]

@@andrewjames9996 There's no probably about it. They are definitely scared of youths, non-English people and druggies.

[@dolceanstar]

Serendipitously, I've just been talking to an Asda employee at my local corner store. She remarked that she hadn't seen me for ages and I replied that that was because I've been banned. Why? Well, you know how you offer me the choice of a reciept at the till, well 'security' regarded me as being "unreasonable" for not providing them with a reciept! She agreed that was a perfect example of the Asda 'vibe' these days. I added that, to add insult to injury, they ignore all complaints. All in all, a seemingly vile company for customer and employee alike.

[@sophieWright-di8xn]

That is absolutely disgusting she should be sacked straight away

[@DellikkilleD]

she did nothing wrong. no animals in businesses.

[@Dragon_Slayer_Ornstein]

@@DellikkilleD did you watch the video?

[@kieranb7047]

​@@DellikkilleD it's always the dumbest members of society who are the most confident to speak or comment when they have done no research.

[@ireallylovegod]

@@DellikkilleD Clown.

[@fransetter]

Get over yourself. Assistance Dogs are allowed in. It's in the company policy AND against the law to refuse. I reminder of the act is on the identity card my dog wears when on public access duty with me.

[@dadoogie]

This woman when she's sacked from ASDA would fit in perfectly as a doctor's receptionist

[@neillrobb1768]

This woman should be sacked immediately. However, why are staff so badly trained to deal with such situations. This fact points to the ineptitude of many so called "managerial staff"

[@dogmadogma5398]

Acting without thinking = A 2024 mantra !