A Table Got Ruined

[@stan2719]

Cam, that really is a stand up move after 2 years replacing the entire table and then getting a 10k sale from it. Your gifted and blessed sir. All the good vibes to you your family and new home and shop. Would definitely love to see a set of unique lamps for some odd reason hahaha

[@BlacktailStudio]

Thanks Stan!! Appreciate that

[@ckmoore101]

Can you imagine the word of mouth from that client? She will be talking him up at every opportunity.

[@larrymccormick8508]

l

[@yvesmontcalm1709]

I love to see a company back up their products without hesitation or hassle. The smaller the business the more significant a no questions guarantee becomes. After all, bottom line is what's it all about. Your attitude is what we need more of in the USA. Kudos for being a responsible manufacturer (i.e. craftsman) AND a builder of beautiful high quality furniture.

[@khorneflakes2175]

I mostly agree, but a word of wisdom here if i may as a shop owner myself, you will encounter people with no decency who will try and push you as far as they can an grab everything they can while compensating you as little as possible, without a care in the world if that means your business closing down. My buddy working in vinyl wraping hears and sees all kinds.

[@madscientistlife]

​@Khorne Flakes unfortunately, some people suck.

[@josephtarko3610]

Cam, you're an awesome dude. I really appreciate the fact that you point out that more headache is saved by admitting, owning up to, and fixing your mistakes than by hiding, trying to pass the buck, making excuses, etc. A great role model for many young people these days, myself included.

[@teslagaijin8672]

Hey Cam, very cool of you to replace the yellowed table. My "home state" is Hawaii, so I know how hard the climate is on wood ... I made some Padauk pieces for my daughter, and had to be extra careful about warpage, and finish. That said, I live in Japan, and we have all the Hawaii humidity AND four seasons. I hope to experiment with some epoxy soon, so paying careful attention! Cheers,TG

[@moss3d_uk]

Cam, I had absolutely no plans to make tables, now I can’t think of anything else! Your work must be very satisfying. It’s inspirational! Great show and love the commentary. Thanks

[@arlingtonhynes]

Hey Cam, super cool that you got the second order by providing good customer service. Always amazed that some businesses can’t figure that out. Super descriptive adjectives, too!

[@BlacktailStudio]

😂 I’ve been working on that

[@poopandfartjokes]

This guy’s troll comments at the end of his videos are the best. I guess one could say they’re super…

[@RedMaij]

@@poopandfartjokes I just discovered this channel a week ago and I swear I look forward to his burns as much as I do the final reveals. Also, someone needs to tell the super cool commenter at the end there that "very" is much weaker than "super" if he wants to get pedantic about word choice.

[@michael.schuler]

Cam, besides being a highly talented artist and craftsman, you're a very effective instructor. Thank you!

[@ahujeffrey]

Great work as always! Thanks for naming and shaming the courier company. I hope you received a full discount on the shipping. Furthermore, it was very generous of you to offer a completely new table as a replacement for the one that was yellowed. Although I didn't see many pictures of the yellowed table, I believe that it would probably still be quite attractive and there would be quite a few people who would want to buy it.

[@ericwestbrook8954]

Cam, beautiful table and I love that you not only replaced a problem for free, but were blessed for it after. Thank you for the great content.

[@bradfordjr9905]

I accidently tripped on your videos and I think you are a true artist. And you DON'T talk too much. I enjoy following along each step of the way. Kudos brother!

[@barrylinkiewich9688]

Cam, that round table is stunning, super fantastic job you did there and bravo for getting a second commission, obviously your customer recognized you going above and beyond and wanted to reward you.

[@BlacktailStudio]

Thanks Barry! I was happy

[@unluckyanglers]

Cam, I really appreciate your integrity in taking care of your client and your generosity for sharing your learnings with all of us. While I'm not a huge fan of live edge products, I do make them from time to time for friends and family, and I find your tips invaluable. Sending you good vibes from Toronto Canada 😉

[@BlacktailStudio]

Thanks bud

[@dalehamlin7383]

Class act.....! a rarity these days...thanks for sharing your amazing skills. Best wood working channel by far!

[@davidmontford2723]

I've been watching your videos for a couple of weeks. Sir I'm truly impressed with not only the products you build but also your integrity. Not everyone would be willing to show their mistakes. As you said in one of your videos " A real woodworker knows how to fix their mistakes ". Hats off to you.

[@harveywebb6776]

I cannot think of a question to ask you answered everything so well throughout the whole video. Thank for being so splendidly explicit in showing us how to get round all the problems involved in creating with resins.

[@BlacktailStudio]

Wow thanks Harvey!

[@nevillemcintosh6470]

Cam, that is a great table. Love how look after your clients so well. Good luck with the new shop. Can't wait to see how you set it out

[@BlacktailStudio]

Thanks Neville!

[@eddiekamin]

Did you ever find out why it yellowed? Would you recommend staying away from white, or light, pigmented additives to epoxy? I am trying to avoid the same issues. BTW, absolutely the best customer service on your part. Love your work.

[@loyalty5207]

Epoxy mainly yellows with high heat and exposure to high amounts of moisture in the air, two things Hawaii is known for. If you're in an area where those two things are a problem you should stay away from whites unless you really trust the manufacturer you're buying from.

[@averysahara8852]

Dude you are the most considerate KZbin out here. Grade A content and explanations. I don’t do woodworking but you earned yourself a lifelong subscriber this week!

[@Fashion.tampabay]

Just watched some videos of people not talking and found myself skipping them, love the videos that you do, talking is nice and very helpful to understand the process, please continue doing as you always did, awesome work!!!!

[@mainewoods1862]

Cam I love the troll du jour comments as much as I love your videos. Drove 600 miles last week to purchase my fist slabs. Here in Maine we have a lot of maple , I will be combining that with black epoxy. Have to wait until fall or even early 2022 due to my schedule. You channel has been a God send , feel like I stand on the shoulders of giants going into my first build . Thank you Cam

[@guybareli6982]

Cam, great table! I think you should use locktite on your furniture screws going in the threaded inserts, it will keep them in that snug position allowing the side to side movement but will prevent them from loosening over time... Just a suggestion, love your videos

[@jimserhant7741]

Cam, the tables (Including dining) turned out great. Integrity goes a long way, many other companies would’ve just said something like it’s a characteristic of the epoxy and taken the money.

[@colingreene3411]

Cam, the large router bit is likely M42 high-speed steel, a common grade of tool steel. Carbide is definitely harder, but I wouldn’t worry about that too much for woodworking. If your router is undersized for that bit you should be able to hear the motor bog down. Enjoyed the video!

[@matthewfreeman5530]

Cam! Super video. The fact that you did this super table for free just shows how much you're just a super guy! We're super excited for you and the wife on the new home. On a serious note, (sort of) my wife and I would like to thank you and reassure you about a subject you brought up in a previous video. We absolutely do not want you to stop talking. My two year old daughter, Méavyn (pronounced May-vin) absolutely loves you. She has a hard time falling asleep at night. We started watching your videos and she completely relaxes listening to you and she smiles as she falls asleep. We look forward to every new video but she definitely has her favorites. One of them is actually the original white round table. She got excited tonight when it came on and passed out before the end of the video. Lol. Anyway, thanks again and keep up the SUPER work.

[@BlacktailStudio]

That’s so cool to hear Matt!

[@calebreasons]

Cam, you're the man! Your integrity is super apparent and your craftsmanship is even more super apparent! Super!

[@BlacktailStudio]

Super Caleb!

[@abdullahabd7677]

"Super" good job you have done there.

[@BlacktailStudio]

😂

[@jansenrogers3969]

He did a super good job on this table I was super impressed

[@nickhexum01]

Super duper even...

[@Rubbernecker]

Cam, that is an incredible table! Well, both actually. Really well done.

[@carbon_no6]

Customer service: too often people don’t think it to be necessary or just don’t think of it at all, but the act of handling a mistake or otherwise undesirable situation says an immense amount about a company/employees. Great customer service can turn a horrible situation into an outcome that keeps the customer loyalty or handling a mistake with poor customer service will lose customer trust and future business.

[@jamesryan5181]

Wow Cam. You certainly went above and beyond for your client. Great customer service. And beautiful craftsmanship.

[@BlacktailStudio]

Thanks James!

[@billrobinson8939]

Cam I wouldnt think of checking out of one of your masterpiece videos early. I really appreciate your excellent delivery style. Some of these KZbinrs that rant and rave, shout and holler and never stop flailing their hands and arms are extremely distracting. And i dont usually subscribe. You are #1 of my top 3. Dylans good, and Nathan too( Goodview). Youre the best . .Thank you.

[@spcpitts]

Cam is my sons name. I just wanted to say its awesome that you made that lady a new table.

[@HnK_Alex]

Golden bits are made from Titanium nitride. Cobalt is brown/bronze ish and overall a bit stronger :)

[@Courtneyhc305]

TiN is more of a coating. It still could be a Cobalt router bit with a TiN coating :)

[@BlacktailStudio]

Ya, the gold is just a coating

[@HnK_Alex]

@@Courtneyhc305 Cobalt is also sold as a coating on HSS. Havent seen full cobalt bits yet.

[@calebreasons]

You also didn't begin your comment with "Cam", therefore your opinion is null!

[@aspees]

Cobalt refers to a high speed steel. It’s harder than the typical M2. Cobalt drill bits are used for drilling stainless steel. The gold color is titanium nitride. It is a coating. You will get cleaner cuts with that cutter until it dulls. Carbide lasts longer but is not as sharp.

[@brigetteanderson-atkins1128]

Cam, I'm super impressed with your table. I am super bummed about the possible yellowing of epoxy. I believe the first video I watched of yours, which by the way I found to be super, was the white epoxy circle table, for the sole purpose that it was white and I loved the contrast with the walnut. Are you aware if the yellowing is more likely to happen to a clear or white tinted epoxy opposed to a darker tint?

[@davo7512]

I think all epoxy yellows but you just notice it more with light or clear colours. I’m no expert though

[@BlacktailStudio]

Ya, lighter colors are worse. Blues tend to minimize it.

[@emory442]

Love your customer service. My dad was an HVAC business owner, and he'd be very impressed with how you handled that problem.

[@brandonsegura8505]

Cam. Super job! You demonstrate integrity in all your videos. Keep'em coming!

[@waltermoore3149]

I LIKE WHO U KEEP YOUR WORD U R THE MAN

[@pjdexter168]

Cam. I clicked like before even watching the video, I wasn't disappointed.

[@snarfersaxe]

Yes he never is disappointing all his videos are out standing

[@BlacktailStudio]

That’s a lot of pressure!

[@pjdexter168]

@@BlacktailStudio No pressure, just make each one mind blowing lol.

[@sniperoth]

@@pjdexter168 Make each one SUPER -- FTFY lol

[@singJJBplay]

Cam, I had to skip back a few seconds because I was too busy laughing at the trolls world tour comment of the week and didn't hear the last few moments of commentary. Super table, by the way.

[@BlacktailStudio]

Oh thanks Josh!!

[@gregmislick1117]

Cam, as you have discovered, Customer service - good or bad - makes SO much of a difference. I'm sure that your client is also telling their friends about your post purchase sale. I would not be surprised to see more orders coming to you from the Islands and other distant points. Congrats!

[@BlacktailStudio]

Thanks Greg! I hope so!

[@wilsonrawlin8547]

Beautiful work, Cam. Even with all that you show in the process. Unless you've done this yourself, people can't fathom the amount of work you are putting into these tables. Your detail and finish work is impeccable. Well done and these tables should be still looking amazing for decades to come.

[@thomaschao5882]

In terms of the surface hardness when fully cured, is Liquid Glass harder or Ecopoxy ?

[@BlacktailStudio]

Haven’t tested them yet!

[@yvonnehughes3036]

Cam, it is too bad about the yellowing. I am happy that your good business sense and being honorable brought on more sales for you. That is awesome. The way you handled it is truly awesome. The new table looks great!!

[@mamm7223]

Cam, the integrity you showed in replacing the table was impressive. The table is gorgeous; you are a true artist! Love your new shop and the the additional room. Stay safe, and keep creating.

[@BlacktailStudio]

Thanks man!

[@Tim1967-o7j]

Cam. You absolutely are an artist and a professional. You make good on things that are not your fault. And the good deed is rewarded in the end.

[@kepler186f4]

I'm not a wood worker, but I do enjoy your videos, it is a definite pleasure watching an artisan creating his pieces... it is almost Zen in action. Thank you Cam!

[@jackgott4005]

Cam, I am really enjoying these. Cheers on replacing the table for the Hawaii customer. You inspire me to want to do what you do. I doubt I will but I am truly inspired.

[@emilytopacio]

Cam, this project is a reflection of your honest business dealings. Good for you!

[@clearlydistorted]

Cam, you truly are an inspiration! You have every right to use the word "Super" or even Stupendous as much as you want! Those words don't half describe the quality of your work!

[@thefishingdad6371]

Been watching your videos hesitant to subscribe to another wood working channel but the fact that you are a stand by your product person won me over and earned a subscription

[@Pohokano]

Cam, a classy move standing behind your work, and glad the client rewarded your integrity. This table was even more beautiful than the first.

[@migdi242424]

Cam.. Outstanding work as always. The fact that you were willing to replace free of charge.. Instantly thought good karma. Appreciate the tutorials. Thank you.

[@pappy451]

Cam , . . . good on ya for replacing that lady's table . a lot of places wouldn't have . RESPECT !

[@judithfairchild8620]

Integrity is one of the major keys to grow a business. Thank you for demonstrating how it works.

[@שיחקר]

Cam, hay from Israel! I wanted to consolidated with you about making a round table but not a perfect round, to leave the wood in his natural shape and just to fill the hole inside without the epoxy run away. Love you're Chanel I've learned a lot from you! Tnx, shai

[@IMD1IAM]

CAM If you ever the bead wipe of the caulk, here is bead. once in place DENATURED OVER THE BEAD THEN WIPE THE BEAD. The caulk will stick where it touched the seam, and not where the alcohol was sprayed. it leaves a a blur of bead. works on counter and tub and shower

[@austinroccaro2219]

That table is absolutely beautiful! Came across this channel by accident but these pieces you make are so satisfying to watch. Wish I could afford a 10,000 table like that. Piece of art. Good job.

[@BlacktailStudio]

Thanks Austin!

[@Lechanan]

Cam! Beautiful job. Love the integrity and willingness to serve not only your customers but to be loyal to your craft. Beautiful work as always!

[@BlacktailStudio]

Thanks so much

[@darcyhall2301]

Cam , Hi from NZ !! ur products are some of the best I have seen !! been involved in this industry for 40+ years ! easy to watch till the end !!

[@jdot5801]

CAM!! Great customer service honestly. I’d say this was above and beyond and my dream one day is to surprise the wife with a table from you one of these days when I’m better off financially. Good shit brother.

[@AngieWolfK72]

Cam, that is a beautiful table! I like it much better than the white one you made first. Customer service is one thing that can’t be beat and so far you’ve outdone anyone else I’ve seen on here. Thanks for sharing this video! ❤😊

[@KrazeeG]

A great way to "judge" a artist/Craftsman/business is what happens if there is a problem. Thank you, for doing the right thing for the right reason no questions or excuses. We all can make mistakes or have products fail on us, but give us a chance to make it right and we will!

[@BlacktailStudio]

Absolutely Glen!

[@underthebluesky92]

Love watching your work, not a woodworker, but appreciated the work and what it takes to create beautiful furniture and so good to see beautiful trees get a second life.

[@doloresjasso5558]

You are not only making beautiful tables, you're also an honest man. What we give is what we receive. I love round tables and the one that you made to replace the original is beautiful.

[@VER1AMusic]

I have so much respect for you as a creator and as a human being. I love how transparent you are with your entire process/materials and how you do your best to help educate people who have questions. Then you hold responsible workshops during the pandemic and try to make things right with a client who received a product that went bad. Awesome videos man, your tables are top notch as always, and it is very satisfying to watch a professional work.

[@BlacktailStudio]

Wow, thanks!

[@VaShores]

Hey Cam.... I've not had an opportunity to "like" each of your videos.... just letting you know, I've been binge watching for the last few hours as i deal with my smaller jobs using resin and colour and such. You have a great voice for this. Your humour is appreciated and of course your information and tutorage is extremely useful. Thanks for making these for us.

[@BlacktailStudio]

Thanks so much!

[@jerryflanigan7351]

GREAT Job. I can't believe how beautiful these tables are. I had a friend of mine tell me about the landscaping edge stuff. I have not tried it yet but will be soon. Thank you for all the great tips and tricks. It's appreciated. Take care.

[@dustydave9347]

Cam, integrity is priceless. Good job.

[@arleyloeffler8205]

I'm simply amazed at the super good work you do.....every single time.....in all the videos of your's I've seen. Thanks tons for sharing with the rest of us.

[@Moonmun1626]

Ohhh not ruined, its flourished. What a beautiful table is this 👌👏🙏.

[@mikeraiche5063]

Cam, good on you for making a new table for your client.Well done sir!

[@MSSmith1022]

Cam; I am glad to see that this client ordered a lovely dinning table from you, I would not be surprised if you get a few more orders from Hawi'i. After seeing that crate I am amazed that there was no damage to the table itself.

[@brandonclark9640]

Cam... amazing work once agian. And to replace a table two years later is a class move.

[@marksolien6861]

Cam, I really enjoy your videos. They are especially professional and your audio commentary is explicit and without the hype and clownish acting that is all too common in many other people’s. Keep it up. Mark, Big Island, Hawaii

[@ike991963]

I'm amazed at your skill and imagination. Artisans amaze me. Thank God for artisans.

[@armedmariner]

Cam. Nice job. Love how you handled the white table client. Not your fault but not hers either. And the craftsman always does the right thing. Very nice job on the new table. You are an artist! Love watching you. I made two rectangular couch end tables out of a single piece of old growth pine with live edges many many years ago. I love to touch them! They are so pretty. People have commented on how cool they look. Makes me proud. Your level of pride must be at another level! PS - those end tables taught me a lot. I made so many mistakes now that I have watched your channel I see how I could have done better. But I’m not complaining. I love my little heirloom tables!

[@martinforbes8984]

Cam, Have just made my first river table for my daughter, wish i had found your site 12 months ago, would have saved me lots of heartache. Now looking forward to my next project. Keep up the good work.

[@BlacktailStudio]

Better late than never Martin!

[@jeffreyringenberger1690]

Cam, definitely an honorable thing to make good on a bad product. The replacement looked great and the 2nd table looked beautiful.

[@blindsquirrel3123]

Cam. Love your down to earth approach and humble attitude. Well done, buddy!

[@glockfreak1973]

Absolutely beautiful table! Also, much appreciation on standing behind your product! That’s how you build a successful business and clientele. 👍🏻💯🎯🔥

[@BlacktailStudio]

I try!

[@Ehrngtn]

CAM , WONDERFUL that you are good on making it right.

[@MarkWilliams-ix1qf]

Cam, I love your videos. You show methods and materials even a novice can get. I admit I am not a fan of epoxy or river tables, although it's great for filling knotholes and cracks. I prefer to sort of follow the wood, no straight lines, limb stubs showing, cutting off the worst damage but leaving some for character. About 65 years ago my parents had a slab of monkeypod shipped from Hawaii after seeing it used there. It was finished locally into one 6 ft. long coffee table about 3" thick with turned monkeypod legs. There were 3 smaller side tables of same type, but perhaps 1x2 ft. The set was gorgeous. The table set was the star of the living room for years. It became my mental model for the few tables I have made of redwood and walnut. I have downsized to a small apartment and no shop, but I still make things with a few simple tools. I work on a tiny patio and my neighbors consider me eccentric because I make things with strange shapes using funny old tools. Fortunately they don't mind occasional noise. The wind is my dust collection system. So circumstances have changed with age, but we're still having fun.

[@ml2581]

I always enjoy your videos and really like your narration. This helps to avoid any major mistakes. I made an epoxy table and left one plate holder on it. The sun bleached all exposed epoxy and the one covered is now different colour. The seller told they have not had any problems during 3 years and it is impossible that their UV resistant epoxy could change colour. Need to find another supplier.

[@BlacktailStudio]

All epoxy is subject to UV damage

[@donaldbest1295]

Thanks Cam. Integrity always shows. Your videos are aways as much about proper business practices and living honestly as they are about wood. Cheers from Canada.

[@LucidGeometry]

Cam. I love your craft. With your guidance I make black epoxy live edge walnut tables now. Thank you for being such a patient teacher and thoughtful inspiration.

[@BlacktailStudio]

Very cool man!

[@jimpike3489]

Hey Cam, so glad you manage to turn the table around and the buyer was happy, even better news they then bought another table. Get paid. Your tables are stunning, I love the grain and the black epoxy is much more elegant than the white epoxy. Thanks for sharing

[@BlacktailStudio]

Thanks Jim!

[@R3LI2UI]

Well done Cam, in how you handled The table, your videos, and most importantly your instruction methods. I find learning from others mistakes so much more useful than simply watching what they can produce. Must admit, would have liked to see more of the dining table as well, but more importantly, good to know people still award thoughtful service!

[@chocaholic65]

Loved this but hate Robio products. Almost ruined my project. Heres my table finished with a oil/wax finish and it was so good. kzbin.info/www/bejne/nYrJm5illqeAgck

[@islanddreamers9127]

Cam - as a follow up to my multi-part question to you recently, I listened closer and now I know the buffing pad on the gem sander is just a foam pad with an optional microfiber bonnet. Good to go there. I'm enjoying the builds. Looking forward to the next one (I'm trying to catch up on your videos)

[@BlacktailStudio]

Don’t want to confuse you, but that’s not the case. It’s a white floor buffing pad. There’s a link to everything in the description

[@aussieronnie]

CAM - Hey Cam, I have never done an expoxy table before but just had a thought/idea that might help you. You mention that putting the finish on the underside and then flipping leaves marks that you buff out later and it still leaves small marks. I know it’s the underside so unlikely to get scrutinised anyway, but since you’ve already drilled and screwed in the threaded inserts you could consider making some “mini-feet” 1” long with some silicon on their bottoms (that you could reuse) which you can screw in that, when you flip it to finish the topside, the freshly finished underside doesn’t contact with the table/blanket, etc. Just an idea :-) Love the videos. And the narration. Keep it up!!

[@dougwhidden6700]

Cam, super job, beautiful tables as usual. The fact that you replaced the table speaks highly of your character. It's great to know that there are still people like you out there.

[@BlacktailStudio]

I try Doug!

[@adrianstephens5183]

CAM I am not into woodwork I just love to see what you can do and I am amazed at your skills. Keep going and good luck for the future ADE

[@marcelrey9533]

Hey Cam, really enjoyed this video as always. Just wanted to commend your decision to do the table at your own cost. Been a painter for thirty years and have not advertised once. ALL the work I get is by word of mouth. Proof that a good reputation is everything! In this case you reaped the benefits immediately by getting more work, but even if you hadn’t I’m sure you’d agree that a clean conscience is the best pillow! 👍🏻👍🏻👍🏻

[@BlacktailStudio]

Agreed Marcel! Thank you 👍🏻

[@jimmiller4823]

I am so glad that you let her keep the first table. I was a professional graphic artist before retirement and I found that if you give a little extra you almost always build good will, free advertising and more orders. You did a nice thing.

[@terrystover7365]

I love watching your videos and listening to your narrative too. You are the best I've seen and the most meticulous by in regard to attention to detail. By the way, Thanks Cam.

[@zestynotions]

Cam, some people really underestimate the value of good no-compromise customer service like that. And I love to hear when the client appreciates that enough to go for a second table. People needs to remember that the craftmanship is great but if the integrity of the seller is not good, then that customer will never come back for a second order. Black tail gets it ;)

[@stevemurray1030]

Well done for your great service to that client..... it was super 😆. Appreciate your videos. Steve & Treve from New Zealand

[@rubiomonocoatusa]

Cam! Awesome video. Awesome build. You deserve all the repeat customers you are receiving.

[@BlacktailStudio]

Cheers!

[@monopinion8799]

I love your explanation, descriptions also described rudely bla bla bla. Keep it up, that’s how you got to be a full-time ⭐️. Watching you from Canada 🇨🇦!

[@Anurag.Dronam]

I'm not associated with making wood furniture,nor anything linked to the videos you make. I'm an engineering graduate.I just love watching you making those awesome tables and now I want to open my own shop where I could make tables like you do.I'm really bored with the job I have and feel I would enjoy this job.I did fix a broken bed once.Bought some plywood sheets and cut it with a jigsaw without any guide.just free hand.it turned out pretty good

[@BlacktailStudio]

Love to hear that

[@VacationJasonyNurseFayeTravels]

I always find myself rewatching your videos! Keep it up!