Brand new Maytag washer fails to wash clothes

I got this washer from Lowe’s in August after I closed on my new home.. It is a Maytag MVWX655DW2. It sat in the garage for over a month before I was able to hook it up to use it only to learn that it is DEFECTIVE... I wondered why my first load seemed unclean, so I washed them again and ended up running a rinse only cycle, stopping it in the middle to hand agitate the clothes just to get the soap out. Then I found something online saying to run it in “clean washer” mode to recalibrate it... well, another week, another load... keep an eye on the piece of blanket that ..NEVER EVEN GETS WET... The fideo starts nearly ten minutes in because I forgot to hit record, and I stopped recording when it started to drain. How is this supposed to wash clothes better?...the items on top never get cleaned!
I’m hoping Maytag’s repair man fixes it, the washer has 5 stars and great reviews, but there is just no way this is what they were reviewing... the spindle style washer I left at the old house did a magnificent job washing clothes, I already hate front loaders because of the mold/mildew issue, I’d hate to learn that this is what the world has come to.