Brother ScanNCut TroubleshootingTip - Alignment and Cutting Position Adjustment

[@rebeccaebel2371]

This video says it was posted yrs ago but I really found it useful tonight, I was so flustered with my cut on my cm machine, thank you!

[@PaperedChef]

I’m glad these are timely tips and tricks for you. Thanks for watching Rebecca!

[@bethmerkle1304]

My kids just bought me one for Mother’s Day/ Birthday, I will definitely appreciate your videos as I learn how to use it. You do a great job explaining things! Love all your cards and projects! So excited to get started.

[@PaperedChef]

Beth Merkle Thanks Beth! You have some great kids. Stay tuned because I developed a basic course too and will share the details on You Tube after I put on the finishing touches.

[@5781nashmiller]

THANKS! I finally got around to playing with my used and bought-at-auction Scan n Cut 350, and saw that it needed calibrated. Your information got me set up right away and I do so appreciate it! I cut out adorable butterflies, suitcases, cameras, hearts, etc., first time out! THANKS!

[@PaperedChef]

Nancy, sounds like my kind of auction. I hope you got a great deal. I am happy for you that it is aligned and that you are having fun using it.

[@alwyntilston1441]

Thankyou once again, I re-calibrated my machine CM900 following your step by step and i now have perfect cuts, i tried 1st with +4 perfect and then with 0 and perfect inside cuts i'm absolutely delighted as now i can confidently cut images and if i need to know how to re-calibrate. My machine has been off since i had it 2 years ago and so stayed away from cutting images now i can cut away to my hearts content.

[@PaperedChef]

Oh wow Alywn, that is a long time to go with that issue. I align / calibrate my machine every couple of weeks. I'm just glad it is working for you now. That is great. Thanks for keeping me posted.

[@alwyntilston1441]

I'll keep an eye on it now I know what to do.

[@nancysmith5259]

You are the best!! I always learn so much from you. Great video!

[@PaperedChef]

Thanks so much! That made my day. I felt I needed to share this very useful tip with my Crafty Friends.

[@alwyntilston1441]

Thankyou so much I have a one sided issue cut like you show but on the left. I now know what to do and can hopefully get a perfect cut when i re-calibrate my CM900.

[@PaperedChef]

Great! I have to keep doing it every couple of weeks because it slowly drifts.

[@cole102486]

Thank you for this video. It was so clear and easy to follow and it correct my alignment perfectly.

[@PaperedChef]

You are very welcome. This is one of the reasons that I still love my CM350 more than my SDX125. I have better control over the alignment. I’m glad this worked for you.

[@craftingmood9026]

Hello! Thank you for the great tip! I tried several times using a paper cut to 12x12" but after processing I get the message "Install appropriate holder". The blade holder I am using is the turquoise one and I tried to align using both the purple and the turquoise mats. What am I doing wrong? My machine is the CM900

[@katrakhada]

Oh wonderful! I had no idea I needed to adjust this.

[@PaperedChef]

Oh yes! I’m glad you know how to do this now. You will find yourself doing this all of the time.

[@jamesmcphillips3069]

Hi There. Let me just say I LOVE your tutorials!! Have you used the ScanNCut CM250? I don't have the option to to adjust the cutting. There are only 5 pages in my settings. I would appreciate any suggestions you may have.

[@PaperedChef]

James, you can adjust the blade depth manually. Inside of your settings, you can adjust the pressure, etc. You definitely have the option to do the Scanning / Cutting Position Adjustment.

[@jamesmcphillips3069]

@@PaperedChef Thank you so much for your quick response. It is more of the alignment. It scans the image and it looks good but when it cuts it is messed up.

[@PaperedChef]

@@jamesmcphillips3069 Yes, it happened to me the other day and I did a video on how I get my mat to load properly and not keep slipping around. Sometimes, that is the issue. Just don't give up.

[@eh2179]

So relieved to read it’s not just my machine that doesn’t save the alignment settings I set from reading the comments on here. I bought a 2nd hand cm700 almost 2’weeks primarily to save me buying matching dies for my stamps and avoid fussy cutting. The cut is always off! I’ve re-aligned many, many times and bought a new blade and mats as suggested by brother to help me with this problem - makes no difference! Brother are baffled too!! Also my new mats both sometimes slip to the right whilst cutting! So frustrating. I have 30 days after receipt to return it (eBay) & after reading other people’s issues on this thread, think I should return it as not even brother can offer a solution that works :/

[@carrie2007]

That's great thank you! I have this problem, I have another if you could help at all please? When I scan boxes black straight outlines ones it doesn't cut them straight? Thanks

[@PaperedChef]

Carrie, the machine just scans what it sees and rarely ever cuts a straight line. You are much better off using Template Maker to create your own boxes. That way, they cut out perfectly. I’m linking to my latest tutorial on that.

[@PaperedChef]

I showed how to create a gift box but you can customize a box to suit your needs. kzbin.info/www/bejne/nmaYgpunja2imaM

[@carrie2007]

Thank you! :)

[@dianadmq4714]

Hi. I have this machine and am having this exact same problem. It all of a sudden started doing that, it didn't do it before. I already followed your step by step, but it's not working, still cutting more on one side 😢. Very frustrating. Also, my mat seems to load properly, but mid way in, it slightly tends to move, I don't know, this might be what's causing my uneven cuts. Any suggestions? Thanks!

[@PaperedChef]

Crafting Parties Before I figured out the alignment feature, I used to change from Direct Cut to Scan to Cut Data. Then, without removing the mat, I would cut out the saved data and it worked like a charm. The only problem is that my images, while perfect, didn’t have and outline distance. My other tip is cut some patterned paper, the realign, then go back to cutting stamped images. I may be superstitious but I feel like changing jobs works and then the machine cooperates when I go back to my original task.

[@dianadmq4714]

Papered Chef Thank you for replying. I set the settings to the original settings and then did your step by step and it works like a charm! Thank you!

[@PaperedChef]

Crafting Parties So glad to hear that!

[@eh2179]

What you have experienced, both issues, are happening to me. I have calibrated but one side is still wider than the other in the cut out piece. Also my mat shifts sometimes to the right mid cut. So frustrating!

[@rogers6168]

Hey there, just wanted you to know that I stumbled upon your video after watching other alignment and cutting position adjustment videos and not having any luck. After watching & doing what you do in video, my cuts are just about perfect. The suggestion of using a 12 inch wide piece of card stock was a great one. Previously I would use a regular legal size sheet of paper, and it would never be corrected. Also- isn't the scanning mat about worthless? It never holds its stickiness( a word?) after a couple of weeks or so. What do you do to make it sticky again? You think Brother would lower the cost, or maybe do a 5 pack of mats at a discounted price. Or something!!

[@PaperedChef]

I love to hear about others randomly finding my channel. I hope you subscribed too. I am working on a Back to School with the Brother ScanNCut series where we cut out all kinds of stuff. Thanks for your comment.

[@sweetdrops45]

Thanks for sharing how to calibrate my machine!

[@PaperedChef]

You are very welcome! Glad this was helpful to you.

[@pipes9878]

Thank you 😊 50% there at least after sleepless nights lol. I’ve been having trouble with with my new cm900 cutting a simple oval around 10 images and it was very far out 😱 luckily I’ve got lots of spares phew 😅. My nest issue is it’s refusing to connect to the computer via the WiFi after entering in the PIN number I just get error messages on the scan n cut machine 🤦‍♂️ having to manually move designs over on a USB stick atm 🤦‍♂️ BUT at least that works whilst waiting for the Brother C/S team to get back to me as reduced staff in Europe and only an email address provided for Europe compared to the rest of the worlds services 🤷‍♂️

[@PaperedChef]

I'm so glad I could help Pipes. I just found your message when revisiting this video. I hope you have continued to watch my videos on my website.

[@jdghormley]

What are all your settings when cutting on whisper white on your old machine?

[@PaperedChef]

Hi Jen, I just use a blade depth of 3 for the CM350 and a blade depth of 4 for the CM300. Each machine is a little different but for BOTH machines, I never needed to change the speed, pressure or any other setting when using Whisper White card stock. Also, what I love about that card stock is that it doesn't leave fibers all over my cutting mat.

[@WendysCraftDen]

I had no idea I can do that on my machine I have a CM300. Thank you xx

[@PaperedChef]

Glad I could help! Keep on watching as there are loads of tips and tricks here.

[@pamrodgers7409]

Have questions can one use infusible ink paper in the scan cut to DX 125 Thank you

[@sasorix2]

are there any troubleshoot solutions to scanNcut problems like the corners not cutting properly? mine couldn't cut corners and just make it rounded instead which totally looks way off especially when I put borders in

[@franceshum9580]

Thank for sharing ♥️

[@PaperedChef]

Glad I fixed the issue before I cut out too many things. Thanks for watching Frances.

[@bonniec4345]

Hi, Chef. I have an SDX 225 that has needed to be aligned since it arrived. Six months later is today and I found your (this) video. I followed most of your steps, as they did apply to my machine...until I got to the crosshairs. My screen shows the crosshairs along a partly jagged paper with a red circle and red dot. There are no arrows to move the dot anywhere. Worse yet, there seems to be no way for me to keep the left side’s settings when only the right crosshairs are off. Can you help me? In the meantime, I’ll research...

[@PaperedChef]

Bonnie, I did a video comparing how to align two different types of ScanNCuts. Unfortunately, we have no control over the DX models and you may have to align it over and over until it works. The lighting is also sensitive. I can have my ceiling light on but not my side light of my alignment is off. Here is my video. kzbin.info/www/bejne/bna5lKqDmtyljbM

[@davestennes305]

Are you using the regular cutting mat? I go through all the steps up to pressing start/stop and the start/stop light doesn't go on and I get the message "this mat cannot be used".

[@davestennes305]

I was using the wrong mat, works with the 12x12 sticky mat.

[@PaperedChef]

Looks like you figured it out on your own. Yippie!

[@PaperedChef]

Thanks for the follow-up Dave. I am glad when things work themselves out.

[@grandepuce8]

I've had a SNC 350 for years now and never had a problem. However, now I'm having calibration problems - the big issue is that once I run the calibration program and realign the red circle the machine says it saves the settings but it doesn't save. When I cut my images right after the calibration, my cuts look like your poorly cut giraffes - the cuts are all off. When I do another calibration, the red circles are not centered even though the machine said it saved my new settings when I just ran the program. Has this ever happened to you? I am so sad that I'm no longer able to cut out my printed images! Would love to hear if you have any suggestions.

[@PaperedChef]

That hasn’t happened to me with the CM350 but it seems to be the case with my newer model where no matter how many times I save it, it is not aligned. Here are a few tips and tricks. Try turning off the machine and back on. It will help. Then, check the spring inside of your blade holder. It could be jammed. Then, align your machine again, this time in different lighting conditions. Turn off strong overhead lights or move the machine away from a window if light is shining into the scanner sideways. Try again and see if you get a better scan. If nothing you do works, call Brother.

[@grandepuce8]

@@PaperedChef Thanks - I'll give those a try. Sure is frustrating!

[@raquelaracelicabanasorozco1558]

​@@grandepuce8 hello, I have the very same problem, I have tried everything I even buy a new blade holder with a brand new blade, but its the same result, it seems to be something wrong with the way the machine takes the mat, I mean is like the rollers are not taking the mat evenly from both sides, the left side of the mat its always slightly down so the pieces get always an uneven cut, I am using a new mat as well, so I think by now I am using only new accessories and I buy the machine only a year ago, did you were able to solve the problem? if that's so, what did you do? thank you

[@kper6318]

I've had my CM350 for 2+ years and it's NEVER worked. I can calibrate and calibrate and no matter how many times (in a row, or before EVERY cut), the red "dot" is never in the cross hairs and never stays in the cross hairs. My cuts aren't just a little off, they are literally up to an inch on some. I have never had any luck with my machine and wanted it so badly -- primarily because of the scan feature. I purchased pre-made files for a journal and none of the cuts are correct, they look right but don't cut right. Every few months I sit down hoping I can troubleshoot, but sadly no luck. It's up to the "community" to teach because Brother is too busy, but no matter what I've tried I have no satisfactory outcome and would have returned it had I not been so hopeful and optimistic. Rant over! :-)

[@alyciawieler2800]

I have the first scan and cut and my machine doesn't have that settings any other suggestions?

[@PaperedChef]

Alycia, I’m on my 3rd ScanNCut model and they all had a way of aligning your blade. Are you sure you don’t have that in the settings? Without it, there is no way to get your machine to go back to normal. Well, maybe there is but you would have to call Brother Tech Support.

[@aliciaspencer9335]

awesommmmmmeeeeee

[@PaperedChef]

Thanks Alicia! I’m glad this was helpful.

[@TheKaydie]

So you got a new machine. They sure are work horses. Why didn't you get the super duper one,? I just wonder what the difference is in the different machines besides the money.??

[@PaperedChef]

Judy Krueger I decided to just upgrade a little because of certain features I need like cutting fabric and wireless integration. I’m already happy with my current machine and didn’t want to buy one at double the price just to get featured I don’t need (well, yet....). Thanks for watching.

[@Soul-gk3iu]

💕

[@Sophielu94]

I’ve done this atleast 50 Times today and it still hasn’t fixed the issue , brother are no help either , I’m so close to returning it , I’ve only Had it 3 days and it hasn’t cut a single sticker correctly

[@PaperedChef]

Sorry to hear you’re having so much trouble. Are your rollers tight? Is any light shining into your machine sideways?

[@Sophielu94]

@@PaperedChef only the over head light , don’t know about the rollers I haven’t touched them since they came out the box

[@PaperedChef]

@Sophielu94 Keep experimenting. I hope you figure it out.

[@franceshum9580]

You bought another machine?

[@PaperedChef]

Yes, I upgraded mine. My other one was the CM300 and it couldn't handle the 12 by 24 mat, wireless and a few other things. I am going to use both. Poor things have been at it all day. They are work horses.