Build Support Ticketing System in Wordpress | CrocoBlock JetEngine | Elementor

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Moxet Khan

Moxet Khan

Күн бұрын

Пікірлер: 329
@_jonathanburrows
@_jonathanburrows 2 жыл бұрын
I will need to enhance this to add other users linked to the main user and then I need to be able to assign tickets to those other users. So instead of Administrator, I would need a Company (Company 1 for instance) owner who can create users linked to him (or him and his company). The users he or she creates (team members) can be assigned tickets that come in for his Company. Then I might be able to add another Company (Company 2) where the Company owner can create his or hers OWN team members and s on. Of course, tickets coming in for Company 1 would only be seen by the owner and the team members of Company 1, not Company 2. While I think this is more complex, I think it is possible.
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Hello Jonathan, i saw your ticket in the system :) The functionality you requested is possible but needs a bit of research and the right flow. We already have roles like admin for company owner, other than that we can add a meta field company in each user where admin can set the company or the time of registration. When a user raises a ticket they can choose a company [replicate USER Meta - most probably from Glossaries so its uniform]. It will be received by the admin of the company where he can assign to users, i have another video coming on assigning.
@_jonathanburrows
@_jonathanburrows 2 жыл бұрын
@@MoxetKhanPK that sounds perfect! I look forward to the video on Assigning :-) Thank for your expertise :-)
@MarlonCarvalhoDG
@MarlonCarvalhoDG Жыл бұрын
@@MoxetKhanPK After I publish (add new ticket), the Dashboard page (normal page created), just desaper, excluded, and whole dashboard site got problems, how to fix it?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@MarlonCarvalhoDG Double check your form settings, there might be some issues.
@ianb0427
@ianb0427 Жыл бұрын
@@MoxetKhanPK please show us the installation process of the plug ins. seems to me that it's now showing when I add new plug in
@docdetrandespachante5036
@docdetrandespachante5036 11 ай бұрын
I'm frustrated with my system, I'm doing exactly as in the video, but the form isn't there, it's not saving when it's "open" and "closed" and also the description.
@burner918
@burner918 2 жыл бұрын
This is such an awesome video. So many tricks in one video. It’s really helpful to see an entire system being developed because you get to see all the features and power of Crocoblocks come to life in context. Thank you once again for this. Can’t wait to see more of your videos.
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Hello, thank you for you interest, keep in touch for more interesting topics :)
@hoomanheidari9189
@hoomanheidari9189 Жыл бұрын
You can publish tickets with "private" status inside jetforms; this way the ticket permalink can only be accessed by the ticket creator or admin.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Good point..
@Crocoblock
@Crocoblock 2 жыл бұрын
🥰🥰🥰amazing!
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Thank you
@SmithyProductions
@SmithyProductions 2 жыл бұрын
Never really understood how to use Query Builder. Seeing this in practice was really helpful. Thank you!
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
I am glad that it help you :)
@joseluishv
@joseluishv 11 ай бұрын
Hello, amazing work! i finally finished your tutorials i have learnt a lot, i have a question sr, is there a way to customize ticket numeration? for example to make it begins from 1 because my system starts from 14,000. Also, is there a way to assign multiple agents to one ticket? thanks in advance! i'm your fan
@MoxetKhanPK
@MoxetKhanPK 10 ай бұрын
Hello, thank you for watching the videos. For uniform ticket numbers, you need to take a meta field suppose _ticket_no and increament it by +1 each time a new post is made using the following code. function increment_ticket_number_on_publish($ID, $post) { // Check if this is a new post and not a post update if ($post->post_type == 'post' && $post->post_status == 'publish' && !get_post_meta($ID, '_ticket_no', true)) { $last_ticket_number = get_option('last_ticket_number', 0); $new_ticket_number = $last_ticket_number + 1; // Update the _ticket_no meta field for the new post update_post_meta($ID, '_ticket_no', $new_ticket_number); // Update the last_ticket_number option update_option('last_ticket_number', $new_ticket_number); } } add_action('save_post', 'increment_ticket_number_on_publish', 10, 2); Make sure to check the code for correction. As far multiple agents, you need to adopt relationship from ticket to users. Than take a checkbox which fetch all users, upon submitting the form the submit action should add selected checkbox to post as related users.
@MARCOQWERTY78
@MARCOQWERTY78 Жыл бұрын
Hello! but the SETTINGS button has not been configured? 😅 Amazing tutorial!
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Thank you, it takes you to user settings where you have 1 form to change first, last name, email or password
@AnimaGroupID
@AnimaGroupID 2 жыл бұрын
Please enable subtitle 🙏
@Russertron
@Russertron 2 жыл бұрын
Awesome tutorial. I followed and everything worked great. I want to be able to assign the ticket to user but that must be in the next video. Let me know if somehow I can by you a coffee / donate as this was a perfect tutorial.
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Thank you so much, highly appreciate. I have'nt remove the system from that domain and i ll be constantly improving it and sharing here :)
@seekknowledge1928
@seekknowledge1928 2 жыл бұрын
Why the video is not in HD format?? Its in 360p... too bad quality bro.. Please next time upgrade the resolution
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Its 1080p but i due to size it is stuck in youtube HD processing, i might try re-uploading it.
@KaifShaikhTaufiq
@KaifShaikhTaufiq 6 ай бұрын
18:04 from Appearance > Theme > Hello Theme > Setting > Disable Header , Footer and Page Title So this can skip creating dummy header footer
@bedezgaming4924
@bedezgaming4924 Жыл бұрын
Hello, fantastic tutorial. I have followed everything but for some reason the ticket title is not fetching as the post title. can you please help?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
You can try adding Post Title widget directly.
@bedezgaming4924
@bedezgaming4924 Жыл бұрын
@@MoxetKhanPK thank you. I will try that. Is there any chance I can send you an email?
@CoolitzTV
@CoolitzTV 28 күн бұрын
Hey bro.. this is a great tutorial.. i tried to add Media field in the CCT but im having problem displaying the links in the Feedback listing.. can you give some advice?
@dznlabmkt
@dznlabmkt Жыл бұрын
Hi Moxet… sorry, only caught this video just now. Excellent tutorial and nice job with the design too. Just one question if you can indulge me até this time: how did you resolve te taxonomy ID showing in the open ticket e-mail to the admin. Having the same problem and don’t know how to resolve it. If you can reply, thanks a million. Thiago from DZNlab Brazil
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Thank you, i have used term_ID as hidden field for open ticket, did you tried that.
@dznlabmkt
@dznlabmkt Жыл бұрын
@@MoxetKhanPK did not try that. Will do. Thanks a lot and again, great job making this tutorial!
@MarlonCarvalhoDG
@MarlonCarvalhoDG Жыл бұрын
Thank you very much Moxet, I'm not expert in english but I could take everything, thank you again.
@gadget_unbox
@gadget_unbox 2 жыл бұрын
This is an advanced and really great tutorial for jetengine plugin. Thanks for sharing! :)
@festivaljazzoparc3374
@festivaljazzoparc3374 5 күн бұрын
WOW ! this is a great job ! Congratulations ! Please, dos it allow to have - a publish form (without password) as support form ? - to add multiple recipients emails to ticket feedback notification ?
@bedaytak
@bedaytak 7 ай бұрын
I really appreciate the efforts you put into this video. You manage to cover all the aspects needed for building any kind of system using your skilled knowledge. Thank you One favor please, the best thing I liked about your video is that it directly explains implementation, and because of that I would love to hear your opinion about when to use CCT and When to use CPT. I know the differences listed on any documentation but what are your practice hints.
@Mtalentslimited
@Mtalentslimited Жыл бұрын
I don't receive notification in my email, Could you please help me what could be the issue
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Double check your SMTP settings, there might be issue over there.
@Mtalentslimited
@Mtalentslimited Жыл бұрын
Thanks corrected
@developermohsin6594
@developermohsin6594 Жыл бұрын
Hi Moxet, Thanks for sharing this wonderful content. I have a question? Can we perform calulation in query builder. (e.g) IF we have 2 queries: 1 has total 5 posts so we get (query result count = 5) & 2nd query has 3 posts we get (total query result count=3) Can we perform calculation on frontend or backend like : (5-3=2) , (5+3=8) or (5*3=15)? Or We cna divide or plus values from custom fields with query results? Please create a tutorial if thats posible. Thanks for sharing this useful tutorial with us :)
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Muhsin, there are two ways. 1) Either you fetch the query count of two queries and display as numbers and calculate via jquery. 2) Use Joins and complex queries in query builder [advance SQL] which will give you the result directly.
@developermohsin6594
@developermohsin6594 Жыл бұрын
​@@MoxetKhanPK Thanks Moxet, When you got time please create tutorials for complex queries.☺
@mrydigital
@mrydigital Жыл бұрын
Hello. Thanks for the great video it's really nice and it helps me a lot. However, after making the listing items clickable, when I click on the ticket in the open ticket, I get a url error that says there is no such page. I followed your steps backwards twice but couldn't find anything. Can you give an idea why this might be? Thank you
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello Mustafa, thanks for watching the videos. It might be the reason of mod_rewrite while creating post type for tickets. Please check all your settings over there.
@qysrmacasayon5625
@qysrmacasayon5625 Жыл бұрын
Can we add a Password Visibility Toggle Button for the password field? If you know this, please share. Thanks
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes, few lines of codes stackoverflow.com/questions/39726594/jquery-show-password
@qysrmacasayon5625
@qysrmacasayon5625 Жыл бұрын
@@MoxetKhanPK thanks a lot
@MarlonCarvalhoDG
@MarlonCarvalhoDG Жыл бұрын
Every time I make a publication, that is, I click to add a new ticket, the site crashes and redirects to a page, I can no longer access the other pages of the dashboard, can you help me?
@_jonathanburrows
@_jonathanburrows 2 жыл бұрын
Just what I was looking for! Thank you 🙂
@naabigaabdoulrazak1959
@naabigaabdoulrazak1959 2 жыл бұрын
You are not the only one, I was looking for it too 😃
@mariosantos1330
@mariosantos1330 Жыл бұрын
hello, thanks for the tutorial, just one thing that didn't work, in the feedback I can't save the information, it stays blank, can you help me?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Change the description field name to something else and try.
@arvindsuthar1080
@arvindsuthar1080 Жыл бұрын
Hey, I got a validation error. Instead of ticket form i have created a form in which I have up to 20+ fields including select, numbers and checkboxes. I have mapped all the fields to meta fields. Not working!
@asfandyar_ali
@asfandyar_ali 10 ай бұрын
Hi all, any one facing issue @15:28 and elementor throws error "Sorry, the content area was not found in your page. You must call 'the_content' function in the current template, in order for Elementor to work on this page." - Solution is: Go to profile builder and enable "Use Page content" and set "Template mode" to rewrite. The issue will be resolved.
@Fabio330ci
@Fabio330ci 5 ай бұрын
huge works, nice, thanks you. It's missing way to attach files and delete ticket feature... (deleting feedback also)
@powerangers7750
@powerangers7750 7 ай бұрын
greetings friend very good video my brother :). friend i would like to show the tickets that have been solved in a front-end page how would i do that? i would like to implement this system for a condominium website and each "ticket" would be the payment capture of each of the users that the ticket was approved, how would i do that to show that kind of list or table in a page of the website? another question is there a way for the administrator in his dashboard to show the list of approved clients and with a check type field already approve the user and in that way it would appear dynamically in the front-page list. Thank you very much for your video if I can solve these doubts I can get a project, thank you very much my brother. :D :) :D
@user-ld3ww2yx4k
@user-ld3ww2yx4k 2 жыл бұрын
Oh, this is what I was looking for. Awesome stuff!
@naabigaabdoulrazak1959
@naabigaabdoulrazak1959 2 жыл бұрын
I guest we are many, good job @Moxet Khan✌
@webdev8650
@webdev8650 Жыл бұрын
Add reply form is not working . It is not getting description data in feedback 😞 Plz Help
@Art-01
@Art-01 Жыл бұрын
Can we connect Jetbooking to something like that? And Book direct for customer and show all the data as u show on the videos? Its possible or? Thank u
@moallaacademy
@moallaacademy Жыл бұрын
Did you find a way to add relationship for cct in front end ? still I am looking for it
@moallaacademy
@moallaacademy Жыл бұрын
I found a way to create relation for two CCT via front end form! maybe it is not a proper way but it works! I use one select field and it is related to a query which gives me the ID of the last added row then by calculated filed I add 1 number to it so it is the last ID + 1 now i can use the result as the child item ID for the new row that I am adding relation to it. It works!!! 😄
@ThisIsTheMatin
@ThisIsTheMatin Жыл бұрын
Hello I Have An Problem In This Tutorial! When I Want To Send Information With Form To CCT , It Submit Form But Not Send Form Field To CCT Description❤️
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Please change the field name from description to something else and try :)
@ThisIsTheMatin
@ThisIsTheMatin Жыл бұрын
@@MoxetKhanPK Hello Again Moxet! It Wont Work With Anything Else Description! I Tried With Another Names And It is'nt Work😟 I Seen Your Form Send Reply Details To CCT Details Field , But For Me , It Wont!🤔
@ThisIsTheMatin
@ThisIsTheMatin Жыл бұрын
@@MoxetKhanPK Hello Again I Tested My CCT Fill With JetFormBuilder And It Working Do You Know Why Jetengine Form Buildet Isn't Working?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@ThisIsTheMatin both works but you might be missing something.
@MrGiuly777
@MrGiuly777 2 жыл бұрын
Hi Moxet Nice video, I was looking for a ticketing system using Crocoblock apps. Question: instead of a new Dashboard, as you created, can we integrate the ticketing system into the My Account page as the user has everything in the same place (Orders, Downloads, Tickets, etc.)? Thanks
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
I assume you are talking about woocommerce, the issue is there are lots of functionalities here which works with profile builder of JetEngine. I recommend you push your dashboard to profile builder for a scalable solution. It is also possible on that dashboard but you might face some manual coding.
@nadmak9093
@nadmak9093 2 жыл бұрын
Are the relationships between CCTs and CPTs still not working properly today? Great tutorial as always thanks!!
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
I never tried after spending like two hours and got some code from support as well, we might need to wait for official documentation and video. But the method i used works 110%.
@localhost9
@localhost9 Жыл бұрын
Hi, how do you reset a post id I have ticket number 2181 and so on. I want to reset it to zero to start from scratch with ticket #1.
@bemfacilaprender
@bemfacilaprender Жыл бұрын
When I click on "resolve case" that was created by the form, if it is a ticket from another user, it automatically changes to my user id, and makes me the author, how can I solve this?
@anthonyespino7214
@anthonyespino7214 Жыл бұрын
Hi, friend, do you know how to set a limit to a repeater field, because if I create a repeater field, it will be able to add unlimited, but I want to set a limit, could you make a tutorial about that. Thank you so much.
@gamersgame5515
@gamersgame5515 4 ай бұрын
Error show: The content area was not found at Dashboard page... What should I do now?
@joshgraylive8246
@joshgraylive8246 Жыл бұрын
Excellent video! Why do you use CPT for Tickets and CCT for Feedback? On the crocoblock site it recommends to use CCT when you have many posts >500...seems like we would have more than 500 tickets in this scenario over time. I'm confused about when is good practice to use one over the other. Also, how could it be possible to populate CCT with Gravity Forms entries instead of Jetform builder? There is add-on to use Gravity Forms entry to publish CPT, can't figure out how to publish to CCT. Is API only option? Awesome work, thanks for the detailed tutorials.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Thanks for your comments, CPT has some features which let you create the flow easily and then re-utilize those function with other plugins such as taxonomies etc. CCT is best for performance but it has limitation. You ll stuck in future if you start your project core content with CCT like in our case Tickets. I don't think gravity can directly create CCT but yes through API.
@sunilpawar26
@sunilpawar26 3 ай бұрын
WYSIWYG text editor not showing in front end. And solutions?
@crdwebdesign5123
@crdwebdesign5123 Жыл бұрын
At 55:16 mine still shows the fields from the beginning of the video. Description and Ticket ID. I cant seem to get reply details column to be pushed through from the front end.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Try to take a stand-alone from with just 1 field [description] and add it to CCT, once you are successful add ticket_id as well.
@cameron9695rhysd
@cameron9695rhysd Жыл бұрын
Doesn’t seem to work anymore. By the looks of things the legacy forms don’t work to push information through to CCT anymore and you now have to use JetFormBuilder. Does this seem right?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@cameron9695rhysd jetformbuilder are more powerful then jetform, you can surely achive that.
@cameron9695rhysd
@cameron9695rhysd Жыл бұрын
Yeah my mistake you can I just hadn’t used it before. Sorted it now. So you do need to use JetFormBuilder by the looks of it now to push information through to CCTs but you can use the right fields. Found them 👌
@MarkusRappat
@MarkusRappat Жыл бұрын
This is an awesome tutorial, thank you so much. The only thing I'm also not very happy with is the way to display the single template as you mentioned. Did you get response from Crocoblock or do you have an update on this?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
It has alternative of making listing items, create a display page inside profile builder, call the listing and apply the query where clause.
@anthonyespino7214
@anthonyespino7214 Жыл бұрын
friend, could you make a video of exporting to excel, csv, print but from a listing grid, is it possible? Thank you very much for all your help.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
I replied you there, its not possible for listing but if you display as table you can export. What is your use case, why you want to export listing. I might suggest other way.
@rtbfm
@rtbfm 2 жыл бұрын
What a great and valuable video it is thank you so much waiting for next video
@Cirsankayeedh1
@Cirsankayeedh1 Жыл бұрын
Thanks I appreciate your effort. This is great video. I would like to ask you. If I want to use jet appointment jet booking for multivendor service is it possible to build dashboard like this for every vendor so they can see their booking or appointments? Thanks
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hi Ahmed, Yes profile builder works with jet appointment and booking as well but the functions are limited. Booking/Appointments are stored in database which you can fetch via query builder just like we did for tickets.
@MARCOQWERTY78
@MARCOQWERTY78 Жыл бұрын
Quick reminder for the user, this tutorial (like the other) it could be made exacly with ELEMENTOR (FREE) + CROCOBLOCK (SUITE); but in this case you're using also ELEMENTOR PRO (for the listing Heading for example) . Elementor Pro is a pay plugin.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes it can be done with free, i shared the flow, user can use paid/free resources based on their requirement.
@monopen7838
@monopen7838 Жыл бұрын
at 58 min, i havn't "reply details". what should i do?
@demiandejager876
@demiandejager876 Жыл бұрын
Me too, I also want to know that
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
It was description in start, but i changed to reply_details. You can name it anything but description seems a reserve word and making issue with display. This is CCT replies data.
@monopen7838
@monopen7838 Жыл бұрын
@@MoxetKhanPK Thank you.🙇
@vijithaamarathungatobesucc8314
@vijithaamarathungatobesucc8314 Жыл бұрын
what a nice tutorial. thank you💌
@renehauri1
@renehauri1 Жыл бұрын
Thank you Moxet Khan I have learned a lot thanks to this video!
@junaidhassan2360
@junaidhassan2360 11 ай бұрын
Hello sir is Mai mujy masla araha hai profile pages banany k Baad templates b select kar leta hun leken wo url Mai error show hota hai jaisy dashboard open ticket close ticket k Jo page AP bana lete hai aur phr profile builder Mai a k template select kar lete hai AP ka url tekh ja Raha hai Mera url ghtl a Raha hai is ka bata den plzz kia issue ha
@xsiete25x
@xsiete25x Жыл бұрын
This is a great video! i'm building a site where users can watch purchased custom videos, i followed your tutorial because it seemed similar to what i needed, and it kinda did! the problem is that now every member sees the same videos, maybe the current user query didnt worked for me :(
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello Benji, i am glade that it help. What are videos? CPT? If so each time someon buys you can create a relationship of video with user or add video ID in user meta as comma separated. Then in listing call those values.
@xsiete25x
@xsiete25x Жыл бұрын
@@MoxetKhanPK thank you! i will try that :D
@naabigaabdoulrazak1959
@naabigaabdoulrazak1959 2 жыл бұрын
That is a brilliant video, I loved it, thanks again for sharing it. Please add more functionality to the system and show us. Thank you so much | Keep up the amazing work 🤩
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Thank you Razak
@mranas4907
@mranas4907 2 жыл бұрын
I have waited long time for this video. Thank you abdul! Can you please add more functionality in other video??
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Welcome Anas, yes more functionality coming soon.
@Smarterhometechnology
@Smarterhometechnology Жыл бұрын
can we automatically set the taxonomy to a current one (status) i would like to make my taxonomy 'status' to always be set to new upon form entry.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes, you can have a preset field for it in form.
@NoumanGill-xx5yf
@NoumanGill-xx5yf Жыл бұрын
Hi Sir, You've made an excellent tutorial. I followed your tutorial and set up a support ticketing system, but I was having problems with pagination. I was attempting to control the display of a large number of tickets through pagination, but there was no default pagination option. Please provide us with your valuable feedback on pagination.😊
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello Nouman, thank you for watching. Crocoblock has pagination widget but i am not sure it enabled with jetsmartfilter or standalone. Just drag it to next to your listing and choose jetengine as source for pagination.
@NoumanGill-xx5yf
@NoumanGill-xx5yf Жыл бұрын
@@MoxetKhanPK Thank you very much
@varabitwebdesign
@varabitwebdesign 7 ай бұрын
Loved it. Thank you so much.
@zaminakhatun9162
@zaminakhatun9162 Жыл бұрын
I need to have a registration form linked with a event / programs ( which are basically posts ), and when a user register for the event, i need the information to be putted automatically on the user profile front end. Basically, those information will be saved in the user's profile. Can someone guide or help me, how can i achieve this with jetengine or other crocoblock plugins? I need help.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
You need to have a jetform builder with all details, in post submit action create CPT and at the same time add another action for user which will update user meta.
@amirfard3612
@amirfard3612 4 ай бұрын
it's really appriciated the content was very helpful I wish that you could finalize the video by making setting and logout page
@MoxetKhanPK
@MoxetKhanPK 4 ай бұрын
that is very basic functions, but i ll cover it.
@giulianogagliardiify
@giulianogagliardiify 7 ай бұрын
Can I create more forms, with different ticket types? not status types, but other forms with different fields and showing everything together?
@MoxetKhanPK
@MoxetKhanPK 7 ай бұрын
Yes you can as much as yiu want
@MrGbayona
@MrGbayona Жыл бұрын
Hi, am building a hr management system, watched your tutorial and very helpful. My challenge however is when i display the name of ticket author after closing the ticket shows the name of the user who closed the ticket not who created it.. how to i fix this
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Double check the form which change the status of the ticket, it must belongs to the same author who created CPT.
@rickmartinez680
@rickmartinez680 2 жыл бұрын
This is a great video. Thank you so much! I am currently building a very similar dashboard for a service estimates instead of tickets. I would like to group the estimate requests by day or month of creation(Ex Having a top banner with the date and below a listing with estimates created that day or month). I tried using the query builder but I am not able to set the date query correctly. It only gives me the before date or after date option, I am looking group query posts created that day. Also if I have 3 estimates the same day my estimates listing shows me 3 banners with the same date resembling that I have 3 posts. Hopefully you have an input in how to tackle this correctly. Thanks for the content!
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello sorry for late reply, Yes it is possible. You can have SQL advance mode and group your post by TODAY function but make sure the format of your data matches SQL today function.
@aboelnga4
@aboelnga4 Жыл бұрын
I Moxet, thanks a lot for this amazing video. Could please help me if i want to add different unique ID value for each ticket ?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
You can take a hidden text field and add it as meta field in your CPT tickets, make sure to apply hash/salt to the field to make it unique. The hidden field will take data from jquery function.
@KamroshImran
@KamroshImran Жыл бұрын
Can you please help me how I can add multiple fields in ticket or form. I want to make a ticket generation system with teo different ticket forms one for admin and one for user both have different fields but when I add 2 fields in a form like title and description then form works perfectly but when I want to add some more fields like date and text fields then the form does'nt work correctly. Can You please tell me the solution
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Validate each field one by one, don't add all at once;
@techmega6240
@techmega6240 8 ай бұрын
just wow dude you should have more than 1 m sun :D
@subhanliaqat8
@subhanliaqat8 2 жыл бұрын
Thank you so much brother for sharing awesome content for FREE. I have been working with JetPlugins (especially JetEngine) for more than 2 years and have developed a lot of dynamic websites. I would love to work with you.
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
Hello Subhan, thank you for your interest, i ll surely contact you if i need help or collaboration.
@toolsuggest
@toolsuggest Жыл бұрын
Hello, is it possible to make user follow feature with JetEngine. If user follows other user so it shows on their profile in the following section.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@toolsuggest Use BuddyBoss instead, in jetengine there will be alot of custom work.
@Smarterhometechnology
@Smarterhometechnology Жыл бұрын
do you offer consultation you are great!
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes! i do.
@Smarterhometechnology
@Smarterhometechnology Жыл бұрын
@@MoxetKhanPK how do we go about it? are you on fiverr?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@Smarterhometechnology drop an email to moxetkhan@gmail.com
@cartoonhomes
@cartoonhomes Жыл бұрын
Hello i have created feedback section and done all as you told in the video but the problem is that when user add feedback it didnt shows and at starting you have added Description name at 9:41 but when you show demo at 55:14 there how reply details is showing plz tell me if you have changed anything as my description is not showing in feedbacks section
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Description is reserve word, change your cct field name to reply_details etc
@mohammadshafeeq3471
@mohammadshafeeq3471 Жыл бұрын
How to show the status of the ticket like under review, processing, fixing, Closed ??
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Just show term of current ticket
@rajanroland3903
@rajanroland3903 Жыл бұрын
This is the best instructional videos for any package software system I have seen. It is very complete yet concise and well explained. You should turn on the option so people can give you a financial tip. I certainly would donate as I have learned a lot about Crocoblocks and Elementor. Kudos Moxet. I look forward to seeing your other videos.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello Rajan, thank you so much for your interest. I am glade that it help you :)
@NoNameCode
@NoNameCode Жыл бұрын
is it possible to add woocommerce integration
@7xn
@7xn Жыл бұрын
Thank you for the viedeo, i was wondering if theres any way to have ticket ID's serialized/ increment +1
@OliverHutz
@OliverHutz Ай бұрын
Very smart details. Using a form to switch a status is really a creative idea. Lots of useful information, thanks!
@Shmakespear
@Shmakespear Жыл бұрын
great tutorial bro. one thing i have an issue on is at 54:53. you styled the wysiwyg field. ive gone through all the settings multiple times and can't seem to change anything.
@aniket4572
@aniket4572 4 ай бұрын
Are you receiving messages in the feedback replay section after submitting
@visualmodo
@visualmodo 2 жыл бұрын
Excellent content!
@ServiziWP
@ServiziWP 26 күн бұрын
I had seen your tutorial about a year ago and found it fantastic. I am trying to realize the ticketing system but I encounter a problem. About minute 58.20 of the video, I go to create the second listing, the one for the replies, but when I connect the text widget dynamically to the custom content field, in the various fields I do not find the reply details field to select. Can you think of anything to suggest, could I have skipped some steps? Thank you. a lot for your suggestion.
@MoxetKhanPK
@MoxetKhanPK 26 күн бұрын
@@ServiziWP you are right, i have changed the field name because description was reserve word or had some issue. So i change it to reply_details. It can be anything except reserve word.
@ServiziWP
@ServiziWP 25 күн бұрын
@@MoxetKhanPK thank you for your answer, so i have to modify the filed description inside the feedback CCT?
@MoxetKhanPK
@MoxetKhanPK 25 күн бұрын
@@ServiziWP take any extra field in CCT for replies; it will work
@ServiziWP
@ServiziWP 25 күн бұрын
@@MoxetKhanPK I'm stuck, something's not working. Thanks anyway.
@srvoce
@srvoce 5 ай бұрын
Thank you so much for this amazing video! It's valuable and has helped me a lot!
@visualmodo
@visualmodo 2 жыл бұрын
Very good work!
@Smarterhometechnology
@Smarterhometechnology Жыл бұрын
This Video has been super helpful in me learning jet engine. it has a few pieces of everything. please keep creating these video's! I'm trying to allow one user to create a post, and allow another user to accept it, do you know how to do this? they need to be private only available for created user and users who accept it.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Take a switcher field as meta in CPT, let first user create the post (keep status private), let other user only switch the switcher field.
@Smarterhometechnology
@Smarterhometechnology Жыл бұрын
@@MoxetKhanPK thanks for this response. i would love to hire you to consult me on this i'm still unclear and don't quite understand. How do i go about hiring you?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
@@Smarterhometechnology drop an email on moxetkhan@gmail.com please
@fernandoriveraalarcon7470
@fernandoriveraalarcon7470 Жыл бұрын
Thank you very much for this tutorial, without a doubt I would not have been able to understand it so easily without a graphic explanation like this. I only have one question: How to assign the login page? When I try to log in, it doesn't send me to the page we created in the login tutorial, but it sends me to the default wordpress page, wp-login.php. Any suggestions? Thank you!
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hello, thank you for watching the video. Make a static page in wordpress and add login widget, in wordpress settings > reading > make that page your home page. This way your system will be completilty private. Make sure to add URL redirect after successfull login to your dashboard.
@fernandoriveraalarcon7470
@fernandoriveraalarcon7470 Жыл бұрын
@@MoxetKhanPK Thanks for answering. Apparently there is some error since when doing what you tell me you cannot go from the login page to the dashboard, it simply stays on the login page and does not respond to any of the urls created from the dashboard. :/
@jhamaker
@jhamaker Жыл бұрын
This is a great tutorial. I am having a problem as I'm working through. I am creating this in a subfolder of my main site (with a separate WP installation). When I try to open dashboard-home it's saying page not found, then eventually it's redirecting to my main site. I assume the redirect is probably an .htaccess issue, but I'm not sure if it would be on the subfolder or the main site. And I can't figure out why dashboard-home isn't loading.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Hi, i don't think its htaccess; double check slug/page of your account page. Remove old dashboard and add new one, make sure to disable page re-write in profile builder.
@jhamaker
@jhamaker Жыл бұрын
@@MoxetKhanPK after I posted this, I went back and rewatched the early steps. I realized I missed where you said to create a home page and also add the dashboard template to the dash board page. Also, the WordPress directory settings were wrong. But it's all fixed and I'm professing.
@sagarkardekar7475
@sagarkardekar7475 Ай бұрын
How do you build this dashboard??
@wiseguyfittness
@wiseguyfittness Жыл бұрын
Great video. Very informative. Would you be open to sharing the XD document?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes Sure, have fun xd.adobe.com/view/caae1e53-d8ec-44e8-9320-c4f27b15a357-9ffd/?fullscreen&hints=off
@wiseguyfittness
@wiseguyfittness Жыл бұрын
@@MoxetKhanPK Thank you
@ramdaniamarulloh6505
@ramdaniamarulloh6505 2 жыл бұрын
very good i wanted to ask how to make a query for trending posts but only 7 days after that it changed to new trending posts for new 7 days
@MoxetKhanPK
@MoxetKhanPK 2 жыл бұрын
You can to take meta field views, i have a tutorial on that. Each time someone view your post it ll increase by 1. Now make a query in query builder which show top views posts and order by date -7 days.
@ramdaniamarulloh6505
@ramdaniamarulloh6505 2 жыл бұрын
@@MoxetKhanPK ok thanks, I haven't fetch 7 days data for it, how to do it? thank you for replying success
@sabrinaporto6080
@sabrinaporto6080 Жыл бұрын
Awesome video! It's helping me a lot. Could you please enlighthen me about how can i make notifications inside the sistem? Maybe with pop-up or a notification sign. If you could make a video of this it would help even more haha
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Thank you for watching, it can only be done with refresh, popup is a bit complicated. So you can show on top right the number of unread messsages; if the user moves pages to pages, it will update it on top accordingly.
@sabrinaporto6080
@sabrinaporto6080 Жыл бұрын
@@MoxetKhanPK can you tell me the logic to do that? I'll try to make
@LuxuryCars-n8n
@LuxuryCars-n8n 2 жыл бұрын
This is the best thing I 've seen !!!🤩
@thiagoandradewp
@thiagoandradewp Жыл бұрын
I'm having problems, when I create the Form to Add Feedback via front end, the description is not being registered in the CCT Feedback.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Change the field name from description to something else and try.
@thiagoandradewp
@thiagoandradewp Жыл бұрын
@@MoxetKhanPK It worked, thanks.
@asfandyar_ali
@asfandyar_ali 9 ай бұрын
Hi Abdul Muqsit! I need help at @55:15. I followed exactly what you did but i couldn't see "reply details" in "Feedback" CCT. I guess you missed it. I'm having empty description in my feedback replies. Can you please guide. Thanks
@MoxetKhanPK
@MoxetKhanPK 9 ай бұрын
Description is a reserve word, change it to something else and fetch in CCT
@asfandyar_ali
@asfandyar_ali 9 ай бұрын
@@MoxetKhanPK It worked. Thanks Abdul Muqsit
@rudyramkissoon2276
@rudyramkissoon2276 Жыл бұрын
Reply Description NOT SHOWING in feedback how can i resolve ?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
change field name to something else.
@rudyramkissoon2276
@rudyramkissoon2276 Жыл бұрын
@@MoxetKhanPK Fixed !! But now Open Ticket data not showing and NOT receiving emails for admin
@bambanx
@bambanx 5 ай бұрын
Thanks you very much for the video my friend, cheers from Chile, do you have any video when use cpt and when use cct ? i cannot understand the difference of when use one or other apart cpt the table in db is part of wp installation and cct create a new table on db and as i know it have better performance, not sure why people use cpt when want to display on frontend also instead of use cct, thanks you very much, blessings
@MoxetKhanPK
@MoxetKhanPK 5 ай бұрын
CCT is mostly use for private data, flat data, no seo, no single page.
@bambanx
@bambanx 5 ай бұрын
@@MoxetKhanPK why? Thanks
@lanamiro8443
@lanamiro8443 2 жыл бұрын
This is huuuuge, thank you a lot!
@pedrow1929
@pedrow1929 Жыл бұрын
hoi moxet are working also with bricks? if yes you know how to do this with it?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
I'm not sure, i did'nt use bricks but i am sure certain things will work there.
@digopublicidade8393
@digopublicidade8393 Жыл бұрын
can the user add multiple attachments and the administrator have access?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Yes why not, add a media field in tickets.
@docdetrandespachante5036
@docdetrandespachante5036 11 ай бұрын
Please my friend, help me!
@monopen7838
@monopen7838 Жыл бұрын
how can i mix ticketing with woocommerce account menu in one place?
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Can you explain a bit more?
@DigitalFaisal07
@DigitalFaisal07 Жыл бұрын
Really awesome video
@itdesignntdogmania7683
@itdesignntdogmania7683 Жыл бұрын
i have problem form reply not save detail. who to fix? thank you so mouch.
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Change field name from description to something else.
@itdesignntdogmania7683
@itdesignntdogmania7683 Жыл бұрын
@@MoxetKhanPK update now i can fixed already because i'm set default value textarea. thank you so mouch
@sudebkarmokar
@sudebkarmokar Жыл бұрын
Never really understood how to use Query Builder. Seeing this in practice was really helpful. Thank you!
@MoxetKhanPK
@MoxetKhanPK Жыл бұрын
Glad it was helpful!
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