[Part 02] Ticketing System | Assign Tickets | JetForm Builder Hooks | Modify CCT from Front-end

Continuing Ticking System with #Crocoblock #JetEngine using #Wordpress #Elementor we are adding assigned tickets and modifying replies functionalities. Technical functionality used in this tutorial is editing CCT from front end, using JetForm Builder Hooks, showing users based on roles etc.
Test Demo:
tickets.softemblems.com/
00:00 Introduction
00:47 Edit CCT from the front-end
08:06 Assign Ticket to Support Team
08:40 Create New Role for the Support Team
10:00 Query Builder to Fetch Specific Users Based on Role in Form
11:00 Add Meta Field to Store Assigned Users ID
16:23 How to Use JetForm Builder Hooks
20:00 Show Assigned Tickets to the User
25:00 Conclusion
Download #Elementor:
elementor.com/?ref=16401
Download #Crocoblock:
crocoblock.com/?ref=4088
Need to build dynamic websites?
softemblems.com
Follow me on Social Media
Facebook: / mxtchamkani
Instagram: / moxet
Twitter : / sokaniwaal
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[@naabigaabdoulrazak1959]

Another One would say DJ Khaled, I would add, another awesome one 🤩 Thanks again for this video, it is really helpful - if you could put a many-to-many CCT relationship in your list of videos would amazing if not asking too much 🤗 You are showing us more power of CrocoBlock plugins than @CrocoBlock Team now 😅 They should hire you to promote their product, another helper like you will push their brand higher 🚀to the✨🌙 KEEP UP THE GREAT WORK ✌

[@MoxetKhanPK]

Thank you Razak for your comments and interest. Highly appreciate :)

[@MsilikaleMsilanga]

I was actually watching Part 1 of this. You are owesome man. Thank you for sharing.

[@cmtemoron]

Awesome project. Thank you!

[@jeffreyhenry4615]

Excellent!

[@angelausytube]

you are awsome man, thanks for the great efford

[@ServiziWP]

Bravo

[@ramdaniamarulloh6505]

Good bro... :)

[@ferko9069]

Moxet, thank you! Is there any way to redirect to the ticket after editing?

[@oliviacarter8046]

Thank you soo much! can you explain how to Redirect (after the update) not to the same page but directly to the ticket? i think would more understandable. I tried to add a new Hidden field that grab the ID TITLE because the URL of the ticket contain it; but idk how to integrate it. Best regards!

[@HemantKumar-ry1hb]

what arguments should be use for filter?

[@WelaGamer]

Can we also create a website for digital download similar to iStocks, and Shutterstock using crocoblock?

[@DabeerFarooqi]

Great video. I have a question though. My case is I am creating a CCT from single-page of a CPT and want to attach it to the CPT. I am able to create the CCT from frontend but is there a way to relate the CCT to CPT from frontend as well. I am able to create a CCT from frontend but I am getting difficulty in creating its relation to CPT. Any help would be appreciated.

[@soyeb_ali]

Hey muqsit, how can I change select field to select2 jquery, which enable the search option on the select field.

[@thewestindianboy]

Another nice video. Hope to see more upgrades. I am learning so much.

[@factsandnews4102]

Hello Moxet khan...and thank you for this great tutorial...i was asking myself how can we create a notification message on a discussion ticket to allow user/agent to know when he receives a reply....thanks

[@samuelscapi8750]

I love your channel Soo much and you are an inspiration. I've some questions to ask. I followed your tutorial on internal chat system but at the frontend the list of users weren't showing at the dashboard of the single user profile page. Also I've a question which is how can I show user subscription status on their profile dashboard, also option to upgrade or downgrade a subscription plan, then how can I implement booking commissions on a property listed in a website whereby the admin will have a commission share from any bookings users make, another one is how hosts can withdraw their earnings to their personal wallets..

[@MoxetKhanPK]

Hi, thank you for watching the videos. The questions you have is a complete subscription system which can't be answer but to be built.

[@JoseLuisVazquez1]

Hello Moxet, amazing tutorial! i have a question, could these steps be done with jet formbuilder on it's free version? thanks for all!

[@MoxetKhanPK]

I am sorry i had paid & i didn't noticed which functions are part of paid. But 80% can be covered with free version.

[@JoseLuisVazquez1]

@@MoxetKhanPK all right i'm gonna check and see if It works with free version, also could it be donne only from "forms (legacy)" in jetengine menu?

[@soyeb_ali]

Hello Muqsit, how can I send confirmation email validation mail to user after registeration?

[@rogersilvabkd]

Hello Moxet Khan On this occasion, I would like to thank you for the excellent content as it is helping me build a ticket system! I would like to know if there is any way to change a user's profile on the front end (from subscriber to publisher) in a listing, I created a user profile metabox I see the list in the meta box but I can't save the change through the listing!

[@MoxetKhanPK]

You mean change the role of the user, yes you can do that using hooks. You need to display all roles in a drop down for the current user in listing, upon submitting the form the user role should be change via hook.

[@JustasNomeika]

Could you teach me how to use hook filters in JetFormBuilder? Hook action seems pretty easy to understand, but how do I execute the post submit actions according to the filter's output? Thanks!

[@MoxetKhanPK]

It is already mentioned in this video

[@guillermoguzman6425]

Good friend, I am very grateful for the content that you have uploaded to KZbin, it is very good and everything is of great value. I use the Jet Engine tool a lot in my projects but I still haven't been able to find a way for a ticket to contain in its same row in the Backend or in Profile Builder a PDF generated through Jet Engine Form, this would be a great solution since Jet Engine does not have it at the moment. If you have found the way and can share it, it would be of great help. A big greeting from Argentina wherever you are.

[@MoxetKhanPK]

Hi Guzman, thank you for watching the videos; highly appreciated. Can you please share a bit more details about your problem, do you want to add a PDF file in ticket or want to export the ticket as PDF.

[@guillermoguzman6425]

@@MoxetKhanPK Hello, I want to add a PDF that is generated through FORM ENGINE with the fields of this form, I still can't find the way that a PDF generated from the form can be attached to the Ticket post. Thank you very much for taking me into account with this comment.

[@MoxetKhanPK]

@@guillermoguzman6425 As of now we cant do that with Jetengine but you can use poitnet forms and dynamic.ooo for generating pdf from forms.

[@alaabeiruti6728]

Hello Man, thank you for the amazing contents, am new here and i am really enjoying the content you making. i want your advice on the following: 1. I need to have data entry for multiple CV's on the website where i can add the following info: name, location, study, experience, summary and etc ... With upload cv button. 2. Then i need a search bar to search for a name or study for example, and get the results that can be printed in a good summary report. do u know how can i achive that ? what will you do forms or CPT ? thanks a lot :)

[@jorysousselin6921]

Hi! Thanks for this video (and the previous) there are very useful! I have a question about the "logout" button, what linked do you put behind? Is it possible to have an instant logout and be redirect to the login page? I didn't find. Thanks for your answer

[@MoxetKhanPK]

Unfortunatilty no instant logout as of now.

[@jorysousselin6921]

@@MoxetKhanPK oh alright, so what link do you put behind instead of an instant logout? Have you got any suggestion please?

[@MoxetKhanPK]

example.com/wp-login.php?action=logout

[@AlexanderLugoIng]

Hello! One question, how would you do a search by ticket number?

[@luismiguelrosero]

Una pregunta increíble, es una pena que no haya una respuesta

[@soyeb_ali]

How can we add 'verified tick' after the name of assignee on the Feedback section? I really like your videos, please upload more vidoes like this😀

[@anamulhaque7680]

How could possible send form user to user?

[@toolsuggest]

Hello Moxet, After Edit the CCT, How to show "edited" Label on frontend.

[@MoxetKhanPK]

Add a heading edited, apply dynamic visibility if CCT created and modified date are not equal show it. Enjoy

[@soyeb_ali]

Great..

[@toolsuggest]

@@MoxetKhanPK Thank you.. Muqsit bhaijaan

[@pedrojimenezcastillo5076]

your tutorial videos are very helpful, I would like to know how both the administrator and the client could receive an email informing of the creation of the ticket, status and the responses. Thank you very much for your contributions

[@MoxetKhanPK]

Thank you so much, the assigned ticket already has notification/email and it can be added to new ticket as well. You have to use jetform builder email function.

[@MrAnthonypresutti]

I can't find the section where you put the code. How do I get there or find it. Is there anywhere else it can go?

[@MoxetKhanPK]

Theme > function.pho

[@chungkam]

Hi, I had set an edit button at the single CCT listing just like you did at the video. The Edit button is to tigger pop up, and then I did the JetFormbuilder to edit CCT page in the JetPopup with successful connected to rest Api. but when click edit button, the pop up can't get the data is displaying empty input field, wonder how or should i trigger the Query Argument so the JetPopup will display the field and data correctly!!! Have you cover this video before?

[@MoxetKhanPK]

It is not possible as of now, to fetch dynamic data in popup using query variable. Tried it before, you can show listing data in popup but not in form.

[@chungkam]

@@MoxetKhanPK thank you for your advice. and your video is great.. keep doing :)

[@MoxetKhanPK]

@@chungkam you are welcome, keep sharing with your circle :)

[@ahmedd.masoud6809]

Great project bro ... Amazing work Are you available for freelancing or do you recommend someone who can do!!!!

[@MoxetKhanPK]

Yes sure, send me email on [e-mail]

[@URandomGuy]

Hello Moxet Khan, I hope you are doing well. I know I'm a little late to this tutorial but the important thing is that I found it. I would like if it is possible for you to make a tutorial on how to create a classifieds website, like Offerup, Craigslist or Olx. I have seen several Themes like Classima, Listivo or Hivepress but I will be honest, I do not like to depend on third parties when I want to do business and my fear is that these creators will abandon the project and the Theme that I buy from them will not be of use in a couple of days. years. I would really appreciate it if you would consider this comment and make that tutorial. Thanks in advance PS: You have a new subscriber 😊

[@abdulrahmanalharthy7415]

Thank you for this beautiful explanation. My question now is can you add an icon for notifications besides the username. Notifications shall be as follows: - If the user adds a memory, a notification (1) ticket shall be given. - If the addict or a team member adds a reply to the ticket, the user will be notified of the response. - If the addict converts his memory to a member of the team, the notification comes to the member of the team that you have been transferred. Other Feature: The movements made on the ticket are recorded in the sense that I transferred the memory to user A and user A replied to the client but discovered that it was the competence of user B.. Can it have a schedule of interaction with remembrance in order to preserve each client's right and preserve each employee's right with the team. Thank you.

[@MoxetKhanPK]

Hello, it is somehow possible but a lot of custom work. I ll not be able to make video on specific function but those which are used widely.

[@giulianogagliardiify]

Everyone has already said it, but I'll repeat it. Your videos are great. I have a question, on the ticket single, can I show the name of the person I signed? thank you very much

[@MoxetKhanPK]

Take a dynamic field in single page, choose meta _> assign_to then click on filter field output -> get user data by ID -> display name..

[@Hericjr]

Hello Moxet! Great Tutorial. I have an edit form that I use to activate a CPT switcher field, but that form has to work on the post page for logged out user. The problem is that the form only works on the logged in frontend, but logged out it doesn't work, it returns a submission failure. I've tried with the JetEngine form and also with the JetForm Builder, both fail. Is there anything I can do to make this edit form work via frontend for logged out user?

[@MoxetKhanPK]

It because the edit function works for post author only, you need to install capability manager plugin and enable edit options but still i am not sure it works, you can use hooks to update meta field instead of post update action.

[@Hericjr]

@@MoxetKhanPK Thanks for the feedback! Could you let me know which plugin is so I can test it? If that doesn't work, how could I make a hook to update a CPT switcher via a button on the logged out user page?

[@MoxetKhanPK]

@@Hericjr jet form builder hooks just like i used in this video

[@Hericjr]

@@MoxetKhanPK I'll try to do it with him. Thank you for the tip!

[@rajivkolluru4429]

Moxet Khan - Is there a way to prevent tickets from being assigned to two agents?

[@MoxetKhanPK]

Yes, take a meta field assigned counter, each time you assign increament the value, if the value reach 2 disable the form using dynamic visibility.

[@rajivkolluru4429]

@@MoxetKhanPK Thanks. That's an interesting idea. Will this need to be done with hooks and code? I was wondering if there could be a non-code way.

[@MoxetKhanPK]

@@rajivkolluru4429 exactly hook and code, we dont have any non code solution as of now

[@tomheijnens6557]

Hi! Is there a way to buy this template you've build?

[@MoxetKhanPK]

Hi, Yes, i ll share information very soon.

[@somes6361]

Hello Moxet "Publishing failed. The response is not a valid JSON response." any idea on this issue

[@MoxetKhanPK]

Here is a guide to fix it themeisle.com/blog/how-to-fix-updating-failed-the-response-is-not-a-valid-json-response/#gref

[@somes6361]

@@MoxetKhanPK thank you😁

[@kennedysilva4148]

my ticket is assigning to one person instead of many people, can you help me please?

[@kennedysilva4148]

[@MoxetKhanPK]

Yes you can assign it to multiple, you have to take checkobxes which shows each user, the time you add values to meta field it should push comma separated values of users id. Then in front end you have to use query.

[@kennedysilva4148]

@@MoxetKhanPK I am not able to use the query in the front-end

[@Atractiondj]

Make a future video about how to create a web catalog without a purchase but with a sale... for example there are businesses that want to showcase their product and be able to place an order for the product but without payment or a shopping cart on the site ... that is, there is a catalog, you can go to the product, see the options (product variations) select the quantity and it will calculate how much it costs. After clicking on the buy button, a popup appears or a transition to another page where we fill in the data - name, phone number and click complete, after the popup or go to the thank you page. This version of the e-commerce site is without full-fledged functionality, just WooCommerce, is terrible in terms of optimizations.

[@davivilela]

Turn on subtitles please!

[@MoxetKhanPK]

Its already enabled, you can click on CC.

[@powerangers7750]

greetings friend very good video my brother :). friend i would like to show the tickets that have been solved in a front-end page how would i do that? i would like to implement this system for a condominium website and each "ticket" would be the payment capture of each of the users that the ticket was approved, how would i do that to show that kind of list or table in a page of the website? another question is there a way for the administrator in his dashboard to show the list of approved clients and with a check type field already approve the user and in that way it would appear dynamically in the front-page list. Thank you very much for your video if I can solve these doubts I can get a project, thank you very much my brother. :D :)

[@moallaacademy]

in this clip you added display_name to your listing, I mean here: kzbin.info/www/bejne/Z5KviYCvrt-jeqs but you didn't explain how you did it I am so eager to know you did it. display_name is form "user" not from the same cct or cpt I am searching all jetengine clips still couldn't learn how to do it I know how to do it in table builder but can't do it with listing

[@moallaacademy]

dear Moxet, plz answer my question or give a clue

[@MoxetKhanPK]

This is a method to display drop down values from query builder, watch here from 7:00 kzbin.info/www/bejne/rGS0g2ZuZ5l5ars

[@moallaacademy]

@@MoxetKhanPK Thanks for your reply 🌹 what you should in the link, was a drop down in a "form builder" I want to show "Display name" in a dynamic field from parent(not a drop down) I have a cct and the parent is USERS and the relationship is one to many (USER is parent) so in dynamic fields which should be: 1. source of dynamic fields 2. Object field of dynamic fields

[@giulianogagliardiify]

I'm learning a lot from your videos, the teaching really is great. Of all your videos, only this CALL HOOK from the email, which I can't make work in any way. It seems simple, but here, it doesn't work. Email sending is working for other forms, I've already checked all the field names, I've checked the code, word by word. The first function of the form (include ID in the post) works, only the email does not send. 2 days trying

[@luismiguelrosero]

Hook Code to send email (Min: 18:51) add_action( 'jet-form-builder/custom-action/assign', function ( $request, $handler ) { $user = get_user_by( 'id', $request["assing_to"]); mail( $user->user_email, "Ticking System", "My mesage in spanish ;) Un ticket te ha sido asignado, por favor revisa el dashboard de tu cuenta" ); }, 10, 2 );