Cadillac CUE Touch Display Screen- How to fix cracks or missing touch response

Replacement Display Order Link:
www.cuescreens.com/shop
ONLY buy from CUESCREENS to receive the lifetime warranty!
Fits the following models
2013-2016 Cadillac ATS
2015-2017 Cadillac Escalade
2013-2016 Cadillac SRX
2013-2016 Cadillac XTS
2013-2017 Cadillac CTS CTS-V
From 2013-2018, Cadillac CUE displays had defective touch panels from the factory due to incorrect glue specification. Over time, the screens would frequently develop spider cracks, condensation, and loss of touch response.
GM will not authorize repair out of warranty, so the only solution for Cadillac owners is to live with it- or purchase an entire new CUE head unit for $1,700 USD plus programming costs.
If you are relatively handy, you can replace just the display yourself in a couple hours with hand tools- no reprogramming needed. Alternatively, some of my customers have a stereo shop do the installation.
The CUESCREENS display is the OEM style that retains the proximity sensor, anti glare layer, improved connector, and rubber gasket seal.
Most of the lower cost Chinese displays on eBay do not have these functions, and will result the screen not being visible in daylight, and poor touch performance.
It’s best to buy the highest quality part up front, rather than do the installation twice after being disappointed with the competitors.
Installation process:
You will receive an install guide that shows a video and PDF of the installation process for FREE with purchase.

[@raydavis8685]

Just fixed my touchscreen in my 2013 Cadillac XTS took me about 2 hours including taking out my dash then installing screen your product save me $500.00 !!! Dealer where i bought it had ordered me one they were going to pay the other$1000.00 for the complete module but i seen this video and asked for refund and replaced the touchscreen myself and it worked thanks guys your product was lifesaver !!

[@cliffunger5689]

Cliff, Just got my cue screen yesterday, took my mechanic 1.5 hr. to replace your instructions on this video are clear and to the point very helpful.

[@jeromeduanascott7230]

Just ordered from the amazon link. Can’t wait to get my CUE back. I’m not like other people… I actually like the CUE system. I set it up properly, customized just for and it gave me effortless enjoyment until this happened. I’ll keep you updated once I install. Screen just arrived and 90min later.....back in the game!!! THANKS CUESCREENS!!!!!! All of you out there who are on the fence about this, trust me, you can do this. Don’t give the dealer all of your money!!!

[@charlesgharamti9836]

Awesome review, thanks!

[@songstress259]

Jerome Duana Scott can I have the Amazon link? I need a screen for my 2015 Cadillac SRX z

[@ruckz1388]

Good luck with this car everybody my whole sound just dropped I know it's the amplifier bc of caddilac srx fix it yourself and I was hoping it would get fixed I've spent $120 in gas ⛽ going to these places trying to avoid caddilac dealer and over paying and I'm homeless and need my car to work to get to the hospital 🏥 I have to go to and errands hopefully I can figure out what to do with this situation...

[@chasbest16]

Same here. I came outside 1 morning n my screen started to web from the inside. I took it to the dealer and they told me over 1300. Should’ve recalled these especially after so many people having the same issue. Def my last!

[@rolandquintero786]

My screen lost its connection function, It had no scratches at all ,It was very deceiving, The screen still looked new. I purchased the Cue-screen, Installed it myself,Took about 2 hours, Once completed, All my functions worked like new again, And OMG! it saved me over $2000.00 Couldn't be more satisfied. If you have a function problem with your Cadillac Cue, This is the way to go. Great Deal.

[@738polarbear]

I asked Cadillac about this and they wanted $2200 . I am getting this car fixed and getting rid of it . I will NEVER EVER buy another GM product as little no as I live . This is purely TERRIBLE DISHONOURABLE bad service poor n behalf of Cadillac.

[@CUESCREENS]

Yeah, I mean its pretty sad that such a bad design error happened, especially across every cadillac model for 5 years. Honestly though, for $150 and a couple hours, it can be fully repaired. Compared to some other manufacturers design flaws, like Nissan CVT's for example, this is pretty low cost to fix. www.cuescreens.com/product-page/oem-cadillac-cue-touchsense-replacement-touch-screen-display

[@InterestingOrlanoVid]

CUE SCREENS - I inspected extremely close and I thought it was better than the original. I’m so glad I found the you Tube Channel. The screen itself was easy, the tons of screws to get the console out was a pain. Functioned great, and the little windows for the proximity sensors worked great too

[@CUESCREENS]

@@InterestingOrlanoVid Great reply! Yes, the gel-free design of our screens means faster/clearer/easier response of the system

[@firstimpression9399]

You can buy a Mercedes or BMW that spend more time in the shop rather than drive. It’s a simple problem, no big deal..

[@DanOKC]

Thank you very much, I had already ordered received one of those cheap ones you were talking about but you gave me what to look out for in a replacement and I think I will give this one a go. I will keep your webpage just in case I need to do this little fix again and need a non-gel replacement. And if I have to do It again it should easier the second time anyway.

[@indyautoplex1131]

Awesome man, I have a 2013 Cadillac ATS premium with this issue. Definitely going to do this!

[@CUESCREENS]

www.cuescreens.com/product-page/oem-cadillac-cue-touchsense-replacement-touch-screen-display

[@paulwaugh5652]

Mine got webbed real bad too, it's a crime shame that's there's no recall for this issue! It happened to my 2014 Cadillac ATS .

[@47rlc]

Being a gm dealership employee I will tell you why. GM only recalls in certain errors -Safety -Emmissions It why you won't see a recall. If they did that they might as well recall every small issues common with all cars

[@paulwaugh5652]

@@47rlc I get what you're saying, but at the same time it's a defective part that's in the 2013 to 2017 of certain models of these cars and Cadillac/GM has to know about it. It's not our fault the cue system becomes unresponsive and webbed up, but yet Cadillac wants to charge us $1700 out of pocket to repair an issue which is not our fault.

[@47rlc]

@@paulwaugh5652 i know what your saying it sucks to pay it for sure. I mean look at the 3100/3400/3800/3500 gm put in pontiacs oldsmobile chevys buicks ect..ect.. they had head gasket failure. Irs about the same amount of money but they won't recall it. Look at the early 2000's car chevy cavalier , pontiac grand am, ect. Ect They had dashboard problems

[@InterestingOrlanoVid]

Just ordered one for my 2013 ATS 3.6. Look forward to being able to use my touchscreen again

[@InterestingOrlanoVid]

Unfortunately 2 months after U replaced my screen I had to trade in my Cadillac, but this touchscreen worked like champ! I can only how much I would have lost on my trade in without this great screen. Thanks again.

[@mathewstewart5053]

Mine just went out to on my 2013 ATS

[@InterestingOrlanoVid]

Mathew Stewart I highly recommend this touchscreen glass, but I will warn you if you replace it yourself it takes some patients. But we will certainly be glad that you did it. Unfortunately at about two months after I replaced mine I was worn by the dealership during an oil change that I could expect to be having transmission trouble soon. Which would cost around 4000 to fix. I ended up trading it in for a 2017 Nissan Texas Titan. I wish you luck!

[@mathewstewart5053]

BizarroWorld Yeah Thanks I appreciate it lol I’m going to need all the luck My screen has been frozen for a year now and I’m barely trying to fix it did u watch. Video on how to change it or how did you learn how to do it

[@jameskelly9858]

I just ordered one hopefully I get sent one that works :)

[@annthorne2724]

I just called the dealership and asked if they have had other Cadillacs with this problem. She replied with an answer of "no".

[@annthorne2724]

They are clearly lying. Terrible!

[@khuloodaldoseri5812]

Its work 😍😍😍😘

[@LS1007]

Mine went out in my 2013 ATS4 Performance in October. After communicating with Cadillac Infotainment Customer Service and the dealership several times, the dealer replaced the entire Cue system at no charge even though the warranty had expired. There were still some problems and they replaced it with another one, again at no charge. It’s been working like new since. I was lucky. I hope the new one lasts until I get tired of the car and want a new one but I love the car.

[@charlesgharamti9836]

Nice! You are lucky, I've never heard of a dealer repairing it through goodwill.

[@LS1007]

Charles Gharamti Yeah , the car was purchased new by the owner of the dealerships secretary. I purchased it from them in 2016 and it only had 29,000 miles on it. When the Cue was failing, it only had 36,000 miles on it and I persuaded them to replace it due to the low miles. Maybe because of prior ownerships connection to the dealership and the low miles helped in getting it replaced. I was preparing to replace the screen when I got the good news that they would replace it. What ever the reason, I do feel I was one of the lucky ones.

[@charlesgharamti9836]

@@LS1007 nice! Well hope it lasts a long time for you. If it doesn't, you know where to go for a replacement :)

[@LS1007]

Charles Gharamti 👍

[@asev01]

Anyone have any good suggestions for just fixing a surface scratch on this screen?

[@aliitp]

Hi, i have the spider webbing issue, but the the screen is mostly responsive no issues there, the spider webbing is at the bottom Left of the screen, can it go to other places of the screen with time ? dealer asked me to pay 450+$ for a New system (but i dont wish to pay it) is this a guaranteed solution for the problem ? can your product crack again in the future (because am planning to sell the car) I have asked my dealer to install this but he said no, am really not that familiar doing such a thing on my own, how easy is it for a beginner, can we have a video tutorial as am living in the middleeast and if i cant do it myself am unsure if anyone else can !... Please advise the difference between the Premium and Basic touch screen replacements you have on your website, thanks a lot,

[@christigoelzer2711]

Is there a way to know if it’s just the screen or the whole system. Mine stopped working about a year ago but just started having the cracks webbing a month ago

[@christopherraab7095]

Can you send me a link to your Amazon page to order one please I have. A 2014 cadillac premium luxury sedan cts 2.0t

[@SwagManCharlie]

Hi man I have some time my screen do not work what is the solution before change the screen

[@shawntrott9839]

How do I order this and do you have a video showing how to remove and reinstall?

[@kuluvarucker6642]

what’s the link?

[@famkearse2443]

Did you make a video to show how to install? Also does this help with the icons jumping around the screen or is my cue just messed up? i want to fix before i sell.

[@CUESCREENS]

Check out the channel for all the installation videos you will ever need. kzbin.info/door/blpCS1adoWfhX2jVB-C-Pw?view_as=subscriber

[@The_right_path100]

Hello I’m trying to purchase your screen 2018 XTS luxury can u send me a link boss man??

[@erictownsend8711]

Nice. I have a 2015 ATS coupe and its starting to become non-responsive.

[@charlesgharamti9836]

Cuescreens.com

[@harryfoster1532]

How can you be reached. Do not see your website

[@javiermunoz8843]

How hard is it to do it yourself?

[@miztico12]

Hello, can you recommend a place in Dallas, TX that can install this?

[@charlesgharamti9836]

You can contact Bonnie and Clyde car audio, order the screen at cuescreens.com and they will install it for you.

[@ayo4325]

I am in St. Louis, MO. Is there a place that can help with install here? I have a 2013 Cadillac XTS. Thanks!

[@charlesgharamti9836]

Hey- check out cuescreens.com/installers to see if we have one in your area. If not- google "st louis car audio" and call the top rated shops with a lot of reviews. If they sound familar with the job, it's probably a good bet. If they sound confused, just move on down the list until you find someone that sounds experienced.

[@ayo4325]

Charles Gharamti Seems like there is one close to me. I will contact them and get something arranged!

[@azulyplomo5225]

Whats is name ? So i can order on amazon ... thanks

[@shubhahir5395]

Hey man just wondering if you cam suggest any auto shop in ontario canada once i get it from amazon

[@charlesgharamti9836]

Thanks for your interest. I would contact Keiths AV unlimited : www.keithsstereo.com/ Please leave feedback after receiving the item. Thank you!

[@shubhahir5395]

Charles Gharamti hey buddy! I called that place and they said they aren’t familiar with it ... do you mind giving me little more info about it ?

[@TheHomeExpert5]

I have a 2014 Cadillac ELR, and the screen acts like it's being touched without me touching it and I cannot use the screen because of this. Will replacing the screen fix this issue? Or do I simply reset the Cadillac cue system?

[@charlesgharamti9836]

Yes, just replace the touch screen to fix the issue. cuescreens.com. Promo code YT5 for even more discounts

[@deon23241]

Regardless of how bad yo screen is replacing just that part should fix the problem rather than replacing the whole thing is it possible I can send you a pic of what mine looks like?

[@charlesgharamti9836]

Yes, just replacing the touch screen digitizer will fix the issue. Feel free to contact us through chat at cuescreens.com

[@asmarhameen6950]

where can i fine a video to replace?

[@CUESCREENS]

Curious as to why the factory design is so bad? Check it out: kzbin.info/www/bejne/eofPkniBg9SCg9U&lc=z23uvxuikxefvtaaf04t1aokgboospnwlveznrcam04jrk0h00410&feature=em-comments

[@estiloxclusivo329]

Hello sir do u sell these replacements? I need one

[@charlesgharamti9836]

Cuescreens.com

[@mathewstewart5053]

Can u do a video of u actually replacing it

[@charlesgharamti9836]

You can purchase the replacement displays at cuescreens.com. We offer full replacement videos and guides for all Cadillac models on the website. Use promo code 5off to save 5% through this weekend

[@asmarhameen6950]

@@charlesgharamti9836 where is the video? it just arrived

[@asmarhameen6950]

@@charlesgharamti9836 2013 srx

[@charlesgharamti9836]

@@asmarhameen6950 Hi- please check out cuescreens.com/support and review for all guidelines on how to install. Send a message if you need further help through chat. Thanks for the order

[@davidmeeks2525]

@@charlesgharamti9836 This works. We did it.

[@738polarbear]

So where exactly do you get this?

[@CUESCREENS]

www.cuescreens.com/product-page/oem-cadillac-cue-touchsense-replacement-touch-screen-display

[@cman3746]

Thanks for the info, where is your link to amazon ?

[@charlesgharamti9836]

www.amazon.com/dp/B07FCR1NQ1?ref=myi_title_dp#customerReviews

[@drvncwdrvncw7906]

I do not know where to buy on of these, please tell me

[@CUESCREENS]

www.cuescreens.com/shop

[@bobevans6500]

50 different CUE screens on AMAZON which one is this one,,name or something please

[@charlesgharamti9836]

Cuescreens

[@jameelelliscollection5332]

Can anybody help me with my problem I just bought a 2017 XTS yesterday an my screen moves on its own an it doesn’t respond much to touch what should I do?? Would replace to screen fix this problem ?

[@charlesgharamti9836]

You just need to replace your screen only. Order one from cuescreens.com/shop. I recommend the premium screen for your vehicle to fix your problem

[@jameelelliscollection5332]

Charles Gharamti thanks 😊

[@CUESCREENS]

Here is the latest version of the screen swap video: kzbin.info/www/bejne/qouQh6iabNp-aq8

[@matthewfrench6461]

So this will happen on my 2017??

[@charlesgharamti9836]

Yes it's just a matter of time. Check out cuescreens.com when that time comes

[@firstimpression9399]

It’s happening on my 2018 XTS DYUMMMMMMM

[@zakiathar123]

I have a Cadillac xts, always wrong with something. Fix one thing and following week something else pop up. This is the worst car I ever owned, never gonna buy GM again

[@jayvee5886]

This is not a how to.

[@MrTitan225]

Nice vid ! My 2013 XTS Cue is froze up.....what a let down from a car that cost $55 k new......don't call Cadillac....a tec with talk to you and just blow you off.....they want you to go to a Cadillac dealership and replace unit for new one $$$$$....you will get robbed that sorry day you do this......This is my last Caddy.....ive owned 8 through the years...

[@jackstep4801]

GM makes there stuff to fail. So you will spend more money at there dealerships. In there eyes it not a design fail it's a design success. Stuff like this is why people are done with GM.