Cadillac cue stuck home screen fix!!!

How to fix you Cadillac Cue system stuck on home screen.

[@MrLike2surf]

My wife and I tried this in our 2013 Caddy, but it didn't help. It was worth a try. Thanks anyway, Mr. Yates.

[@pomorantzyates6557]

Thanks if it does not work screen needs to be replaced cheap on ebay did mine myself cost 120.00

[@kcf5011]

Thank you so much for posting this!!! I've been dealing with this for months and it kept getting worse. Started putting people on hold while I'm on the phone. Today, it got me when it turned off the AC in my 2016 SRX in the Houston summer, and wouldn't allow me to touch it! This began at about 51k miles and dealer said out of warranty, $1400 to replace. Wasn't a big deal at first, but has gotten progressively worse. This is not a complete fix as it is still trying to act crazy, but definitely helps to where I can make adjustments and turn the AC back on. This has become a driving distraction. Cadillac should recall this.

[@Didanihaaaa]

I do have the same problem and I think it is because of heat! this LCD gets problem in summer!!!

[@Didanihaaaa]

I do have a Cadillac ATS 51000Miles and so far I got this problem two times! Now they ask me to change it for 1200$!

[@ccccen]

Try this, Open the radio little door , turn off car , open driver door for 30- 60 seconds then close door, turn car on and it should work. Another way is put it on clock and at right press the timer, while radio is off and car. then go back to full screen. You can also buy a refurbish one for around $150. screw the dealers, they're a rip off.

[@jakegardener3776]

I am still having the same issue. My screen has been frozen and cracked so I ordered a new screen from Amazon and had it installed and it’s still frozen. Any advice guys would be appreciated?

[@TheToughLoveTarot]

Mine is 2016 xts and I can't get it to work I did everything I only have 25k miles this is a huge problem for cadillac that need a recall on but they will loose a lot of money. I'm thinking of selling it

[@nekeithaandrews]

Thank you a ton!!!! It worked for my ATS.. The CUE system needs to be recalled. 😘

[@elzo68]

Thanks for the video. My CUE was acting out this morning but your video helped me fix in less than one minute. Many thanks.

[@debbieking6664]

yea! thank you so much ! I tried this a few months back and it didnt work, but tonight it did.. nothing else worked. i was about to spend the money to replace the screen, thank you again for posting

[@SamGallo805]

Thanks for posting this! My cue system got frozen on an AM radio station and wouldn’t let me go back to Bluetooth. This totally fixed the issue!! Made my week! Thank you sir! #CadillacOwnersClub

[@Yvonne_and_her_RV_Adventures]

THANK YOU! Everytime I drive thru a rural area my stupid radio freezes. This is what I needed.

[@puppetpatti]

Thank you! We just bought a 2016 yesterday and the screen froze. Searched and your solution worked. Awesome!

[@rventura17]

Thank you so much for this video!! My cue had been acting up and nothing else helped fix it! Until I came across your video! Many thanks!!

[@lynnfarley7851]

Ok...I will try this! You are an angel! I thought I was going to have to go to the dealership. You know how it is with the Cadillacs, they have to go to the dealership for the fixes! Thank you!

[@pomorantzyates6557]

Glad I was able to help saves money and time!!! Please like video

[@christianellis5411]

Thank you so much my screen froze and the dealer told me it would be 1100 to replace my hmi module. I did this and my screen is working like new again great vid bro!

[@shawneliason790]

Haha! Thank for putting up this vid bro. My mom's car did this and she wanted to take it to the dealer. Last trip to the dealer she needed new shocks on her trunk lid, the guy tells her, " oh we're going to have to replace the entire deck lid and repaint it to match your car as well as replace the shocks, total estimate $3.864.50 . Fukkin crooks. I swapped the shocks out for 35 bucks. Took longer to drive to AutoZone and get them than it took to fix. Thank you 💕

[@leeyg9200]

It's working for my 2015 ats!! You are a genius! Thank you so much.

[@lisavega4607]

Awesome.... it worked!!!!! I have an appointment for oil change and the Que screen (2013 SRX) is an item I requested repair. So happy I took the time to look this up prior to my schedule appointment. I love the video and You sure did help!!! Blessings.....

[@scottsanford2965]

Man, Thank you so much, this worked on my CTS too!! Would have cost me probably like $800 or so. You rock!!

[@charlotteblue4028]

Thanks, I just tried it in my car and it worked! I was ready to go to the shop.

[@pomorantzyates6557]

You welcome please like 👍 and give them up.

[@prettyscientist87]

This works ! Thanks so much... I've been struggling with this issue for 5 months now

[@fred463]

Thank you so much, fixed my sister's 2015 Cadillac srx. Radio was driving her crazy.

[@chitownfan06]

Thank you so much man for posting this you are the best Jesus Christ I thought I was going to have to take my car in 👌🏽👌🏽💯💯💯

[@karlosmartinez5230]

This worked like a charm. Thanks for sharing. You ROCK.

[@Spider_bites1]

I wish i wouldve known this earlier! Thank you!

[@Evendreams]

This totally just saved me about 2 hours of complete frustration!! ty so much!!

[@shazel3506]

Evendreams Do you have an ATS? A friend of mine is trying to unfreeze his with no success. It needs a recall if you ask me. But hopefully this works for him. Just sent him this vid

[@hunchothagod8164]

S Hazel did it work??

[@jakegardener3776]

I am still having the same issue. My screen has been frozen and cracked so I ordered a new screen from Amazon and had it installed and it’s still frozen. Any advice guys would be appreciated?

[@melissahays5321]

Omg!! This is amazing!!! I've watched every video and nothing worked! This did it!! Thanks so much! Ive never commented on a video before but this time I had to say thank u!

[@donttripfollowme8758]

My touchscreen was blacked out and steering wheel lights were off and this fixed it! Good job bro

[@neekiemo1]

thank you so much. I was told that it could be fixed but it would be $$$ that I don't want to spend. great video :-)

[@JAR_Cuba]

Thank you so much!!!!!! This worked for me!!!! You saved me so much money! God bless you!

[@michaeldobbs4734]

This worked! Probably saved me hundreds of dollars!

[@grammyknox5079]

Thank you S-O-O-O MUCH!!!!!! That fixed my touch screen problem!

[@keithwitherspoon5452]

Thanks Mr. Yates :), This just happened to my SRX4 2015 and my warranty just ran out, NONONONONO! I went online and discovered your video, WOW :)! I cannot wait to try it out this morning, thanks so much for helping out all the CUE users. I look forward to more of your videos, have a great day and weekend :). God bless you.

[@kimthiel1231]

Mine just went out three days ago!!! Same Vehicle Same Day ...

[@roscoestark1092]

DON'T WAST YOUR TIME, IT DOESN'T WORK ..

[@stevela2661]

Keith Witherspoon did your work? My dad got a 2016 and same issue

[@betsynunn]

I’ve tried everything! Thank you so much! Headache…gone!

[@cbashw]

So far, so good! Working as of this video. Thanks!

[@DrewPrce]

Finally !!! Bro my CTS was pissing me off I was going to take it back I was stuck on the same radio station for 4 days !

[@AYouTubeChannelwithNoName]

😆😆

[@derekboone193]

You are my Dawg!!! Because I was about to have it replaced because it was so damn annoying!!! Derek from ATL

[@montydeann]

It worked on my 2016 CTS! Thank you!!

[@pomorantzyates6557]

You welcome like video and gove thumbs up!!!

[@dont4610]

thank you this video helped me fix the issue. However it seems to get stuck again in cold weather so i have done the fix a few times

[@Apoind1]

Thank you !!!!! been so frustrated with this, but have had no time to go to the dealership!

[@pomorantzyates6557]

Please like and give video thumbs up even follow me thanks.

[@gtpkent]

Hey bro, thanks a million, my mom thinks I'm a god damned NASA engineer now that I fixed her SRX using this trick! Thanks again bud!

[@robertscott1983]

Kentx51 🤣🤣

[@donnellrobinson9542]

Bro thank you so much this really work for me

[@wentlydoda]

Legit bro... Legit!!!

[@jamescooper1681]

Oh man! Thank you! It worked 1st try!

[@davetrepse83]

I will try this tomorrow , i hope it will work !! Thank you in advance

[@rodneyfeagin5842]

Thank You!!! It really works!

[@dylanwoods2011]

Wow I can't believe it actually worked! Great video!

[@docrob20]

dylanwoods2011 how many times did you tap it or is it a hold

[@pomorantzyates6557]

Please like video

[@asifbahi72]

Thanks a lot my brother you save me a lot of money God bless you

[@nadeennasr6048]

Worked like a charm!

[@marioromero1656]

Omg you just saved me a whole lot of money. Thank you

[@pomorantzyates6557]

Please like video

[@dustindees01]

Damn thanks man been having this issue for months

[@livelifewithlex]

this help alot tbh thank you

[@bellamishannon1518]

Yyyaaassssss!!! You are a blessingggg!! Thank you! It just worked for me..

[@pomorantzyates6557]

Thanks please like and give video a thumbs up!!!

[@blevinstammy2212]

Thank you your awesome because mine was driving me crazy lol

[@martinramirez57]

Thank you for your help!!!

[@michaelhobgood8580]

Thank you for the info, I did not want to go to dealership, no telling what the cost would be, again Thank you!!

[@MrTitan225]

Don't go to dealer....they will rob you blind!! dealer will tell to you to replace whole unit ! $1350.00 plus labor..... Cha Ching !! Cadillac should have done a recall on this poorly made system.....My XTS Cue is froze....I can tap screen all day....this doesn't work for me.....good luck

[@cheerthug]

I hope this works. Thanks so much

[@whenwillwealllearn6031]

Thank you luv!! It worked like a charm!!

[@pomorantzyates6557]

Thank you please like and give thumbs up

[@TheNerdshire]

THANK YOU!!!! I was about to break the damn thing I was so mad!!! I

[@pomorantzyates6557]

Please give thumbs up and like video

[@reyrodriguez2858]

Thank un so much dude!! it work on my escalade to

[@rawlinvanatta321]

Thanks! It worked!

[@johnhines1418]

🤔...💬 This really works ! I just did it Today is Saturday October 3rd 2020 Time 12:30 p.m. 😊👍 Thank you for taking the time ot sharing this video Good Vibes

[@ingajohnson2013]

Thanks so much!!!!

[@Adrian-dz3wr]

Thank you! 👍🏻👍🏻

[@robertk2311]

worked for me too. thanks.

[@adammaas7544]

You just saved my ass man. Thanks so much. Liked and subbed

[@pomorantzyates6557]

Thanks please give a thumbs up

[@marcosfraga2319]

U did it boss thabk you

[@ja7390]

Thank you so much!

[@bizerkk]

Ha we have the same car and year and we was in the same channel and thanx it worked 💪🏽

[@molliecarter7185]

Thank youuuu!!!!!!!

[@LaurenHysek]

Oh my god. Thank you. Thank you. Thank you

[@pomorantzyates6557]

Please give thumbs up and like video

[@ange9725]

Thank you!!!!!

[@neo4670]

Thanks!

[@sebmaio4]

MIracle!!! Thanks millions.

[@lynnfarley7851]

That's my car, I have an XTS! Thanks!

[@MrTitan225]

Hi..... I hope this works for me....my Cue is froze on my 2013 XTS Luxury model …. it sucks not being able to control radio XM stations..or anything else...thanks for posting ! BH

[@anthonyduvalier2746]

does this actually work I have a Cadillac ats 2013 touch screen not working

[@Akqert]

THANK YOUU

[@shenasmith5756]

Ty it worked

[@chrismx3346]

Is this the same for an xts?

[@19Goofy92]

Hope this fixes myne the though sreen dont work at all was already thinking I had to buy a whole stereo

[@anthonyd8997]

how did u freeze it??

[@HOVIK750]

You should do a video on how the hell to change the hid lights

[@pomorantzyates6557]

More videos coming soon!!!

[@kendavis6256]

Do this work for the dts,xts, and thing that works on mine are the two top corners

[@pomorantzyates6557]

Yes if it does not work you would need a new screen easy fix on ebay less than 100 bucks if you replace it yourself such as I did.

[@dowboykfx470]

The best fixes just to replace the digitizer the parts fifty bucks on eBay.

[@jamesj3930]

Where’s that located

[@selenawright8306]

I tried it and the top of my screen works so that’s great!!!! But the bottom half isn’t working. Any suggestions? I’m trying to connect my bluetooth but can’t because I have to hit pair on the screen too and it won’t let me. Help!!!

[@Kristen_napier]

Selena Wright did you ever find a solution?? I’m having the same exact issue you did! The top buttons on the screen will work but nothing else and im trying to connect my phone too!!

[@boozieo]

This shit is killing me too😆I’m a gonna go screw around with it just a little bit more before I replace that touchy control BS screen🤣

[@yanezdro]

Thanks playa

[@r.emanuel2783]

Bro i tried this so many times even tried to minmick exactly how you do it .. It's still not responding to touch .. anything else you can help with ???

[@roscoestark1092]

THIS MAN DIDN'T UNFREEZE IT BECAUSE IT WASN'T FROZE UP IN THE FIRST PLACE ... HE IS FULL OF IT ...

[@pomorantzyates6557]

If it does not work you need display and the running 100 bucks online from China updating video soon of replacing unit...thanks

[@steveo6760]

@@pomorantzyates6557 Did you ever post the video of the replacement?

[@shazel3506]

Does this work for 2014 ATS? My friend is frustrated about his...😩

[@pomorantzyates6557]

Yes that's what I have

[@jessegallion6743]

Sometimes it reads my touch and most of the time it don’t, I haven’t tried this yet but I’ve tried the open dash and kill engine trick. It works for maybe a couple minutes then it goes right back to not reacting. If this works I will comment back and reassure it does. If not I will need some help without having to spend money or if I do the cheapest route possible! Please and thank you. Btw my caddy is a 2013 ats.

[@lukejohnson6798]

yo what ended up working? i have that problem right now with my 2013 ats and its a pain in the ass

[@jessegallion6743]

@@lukejohnson6798 I never could figure out a way to fix it man. Ending up getting a new whip, good luck with it.

[@randallholmes992]

I got to the set screen but it won’t let me press it. I Followed the steps... and nothing still frozen.

[@patrickdavis8405]

yeah I did everything on tried everything nothing is working on this Cadillac 2013 I looked up on the internet I see a lot of people having the same problems

[@dmota15]

Seeing that this video was posted a year ago... is it still working to this day? I have a 2014 ATS and the screen is having same issue. I’m so tired of it

[@pomorantzyates6557]

Yes

[@patrickdavis8405]

I have the 2013 and it's froze I have done everything it still come on froze

[@michaeladams2077]

Same with me. 2013 model sucks! Any updates? And thanks so much to the guy posting!! Good man!!!

[@frankzuniga9able]

Same with mine

[@roberttyson6146]

Same here.. It looked like it worked but only the buttons at the top of the screen works.. No vibration when touching any other part of screen...smdh

[@frankigutierrez3445]

thanks honey 😘

[@tiffanycardenas4607]

After nearly having the vehicle for 3 years (warranty expired already) my fiancé's 2013 ATS Cadillac Cue freezes all of a sudden. Months pass after we've tried the tips and tricks provided online, and still nothing. About a month ago, while messing with the keys trying to get it to work again, only the half top of the Cue responds. The top keys on the Cue work but not the A/C or bottom keys. We know the problem isn't the screen because the backup camera responds every time we place the gear on Reverse, but only half the screen works!!!! It's incredibly frustrating and highly annoying. I used to want to own a Cadi... I don't think I want one anymore.

[@nicholasharris4240]

I don’t have that screen, I think slightly older and the time just showing in the middle. I can go to the settings but it won’t let me choose any output from Radio,USB, or Aux, what do I need to do???

[@pomorantzyates6557]

Not exactly sure if it's not the same model.....this solution works for this model this video has help thousands of people save money sorry if this does not help you!!!

[@terriladd3513]

I couldn't get this to work! I did it exactly how the video said to.

[@MrTitan225]

this didn't work for either ..you can tap screen all day.... this is bull crap ! don't waste your time.....

[@patrickdavis8405]

again if anybody find a shop or nowhere we can get these fixed please let us know

[@vxypow8795]

I replace new new pack with monitor but when i run this shit it was frozen and just top of screen did worked but about center and down it doesnt work , what should i do?

[@tommysmith8180]

how did you freeze it?

[@pomorantzyates6557]

Tommy Smith freezes when you hit home button

[@upfixauto]

This is a great fix, but if it does not work for you, there is an option to send your unit to have it rebuilt. Here is the link: www.upfix.com/product-category/repair-return/info-displays-repair/cadillac-info-displays-repair/

[@Bronny00]

My remote start don’t work and my odometer miles can’t see