Call Center Job Interview Simulation | No Call Center Experience

Here's a realistic job interview simulation between an interviewer and a call center applicant. This contains guides for job interview questions and answers from start to finish.
#mockinterview #callcenter
00:00 Start of Job Interview
00:38 Tell me about yourself.
01:22 Why do you want to work for our company?
02:08 Why did you leave your previous job?
03:19 Is working in a call center a dead-end?
04:20 Why didn't you pursue your field?
05:26 Do you have plans to pursue Computer Programming someday?
05:45 Where do you see yourself 5 years from now?
06:19 What was the hardest experience you had with a customer?
08:55 Can you handle irate Western customers?
09:31 How do you de-stress?
10:07 What's your greatest weakness?
10:47 Was there a time when small talk yielded a positive result for you?
11:24 What do you know about the tasks of a call center agent?
12:38 Are you amenable to graveyard shifts?
12:38 Are you amenable to shifting schedules?
12:57 Why do you think manholes are round?
14:45 Describe color red to a blind person.
15:56 Why should we hire you?
16:20 Do you have any questions?

[@Kwestyon]

How to Improve Your Accent: kzbin.info/www/bejne/mYjJYX1_r6pnj8U High School Graduate Job Interview Simulation kzbin.info/www/bejne/bHvCdqFuf7KhfJI How to impress in a FINAL INTERVIEW: kzbin.info/www/bejne/mai2YqKOdtGmipY Another interview simulation video: kzbin.info/www/bejne/hXPKmJqgppyao68 How to boost your confidence in a job interview: kzbin.info/www/bejne/pIXGc62hoN-Zftk

[@baksirurayztwin8049]

Iloveit

[@anaruthabregobolanos9579]

The best 👌

[@jameskylekorozco2739]

thanks for this videos

[@Mawan12]

Superb, this was very informative, kudos to you madam 👍

[@whengcubz2753]

@@baksirurayztwin8049 7

[@gladyjamesopay9595]

A year ago, I started watching your videos for information and tips on how to prepare yourself to get hired on a BPO industry. Now Im on my 4th month as a call center agent and I wouldnt be here without your helpful videos. I really appreciate what youre doing and no exact words that can describe how much of a big help you are to me. Thank you, Candice, Kwestyon, Tabatha, etc

[@Kwestyon]

♥️🫂🙇‍♂️

[@abbygailtabuso1523]

Hello pooo. Nag aapply din po ako sa PBO industry. Any tip po 😀

[@armandbroqueza3528]

@@abbygailtabuso1523 PBO? Pinoy bix office?

[@edellynn.embalsado7160]

@@armandbroqueza3528 movie industry 😭

[@ghostemane4584]

@@abbygailtabuso1523 ang yt channel niya puro advice na.

[@itsrenfordjoe]

I just got accepted from my first ever job in the BPO industry. I felt so happy and lucky that out of 120+ applicants, I was one of the 30 that got hired. Your videos have also been a great help to me through my progress in applying. Thank you very much! 😊 Quick background: zero job experience, senior high graduate, little to no idea when it comes to BPO stuffs. Tip for everybody: Never lose hope and always be confident!

[@Kwestyon]

😱 30 out of 120! That's impressive! Congratulations 🎉🎉

[@itsrenfordjoe]

@@Kwestyon Thanks again ate Sheena! 😊

[@diosdadocleotes8067]

Hi! May I know which company did you apply?

[@melodypacinio1336]

Noted.✊🥺

[@itsrenfordjoe]

@@diosdadocleotes8067 Hi! It's a US based company that has 2 locations here in the PH.

[@vintage.8288]

For someone who's planning to apply this month, I needed this. Can't wait.

[@dnndnn2579]

Same po 😁

[@bernadetteescobar6202]

Same po naka phone inter view na F2F na lang dyosko dayy!

[@magicaxel100]

How did it go?

[@khimkhim6985]

Same po. Good luck to all of us!🤞🏻🙏🏻❤

[@vintage.8288]

@@magicaxel100 I passed every interview, but the final interview with the Mock Call Test was quite difficult. But I'll definitely keep on trying again. ☺

[@jhonedwardtario4397]

Just got my JO yesterday! Thank you for your knowledgable videos that help me get my JO🙌I have 3 failed application attempts on different BPO companies, but since I started watching your videos I finally passed all the assessments😊 keep inspiring everyone who's scared to fail or rejected😊HAVE A GOOD ONE!✨

[@maylleink6443]

Wow!! That was intense but also an aspiring video for the people who are in need. Thank you!!

[@bryansiguenza5789]

Love how she totally changes the speak tone from the interviewer to the newbie

[@erdypicones1514]

Your enunciation and pronunciation, the way you explain and answer a very critical queries that will for sure ruin your interview in just a wrong answer is just AWESOME!!! I am currently looking ofr a job that's why I stumbled upon your videos, and I am just so ecstatic to that I watched some.

[@sophisophie6405]

Absolutely groundbreaking situation! I love your elegance when you answer the questions. Love it and similarly, I hope the opportunity knocks on my door to enable me to make all use of your guidance. Luckily, I viewed it during my interview preparation time.

[@emmanuelturtoga5629]

God bless, ate. Thank you for all the tips, saying that all your videos are helpful for aspiring and /or call center agents would be an immense understatement. Have a blast. Watching all your vids from Bohol💙

[@gracetacsiat4410]

Thanks for sharing your knowledge. I enjoyed watching all your videos. Educational, informative, and inspiring. The tone of your voice is music to my ears - calm, soft but not monotonous, and the pitch is great. Excellent videos! Bravo!!

[@shubhamchauhan5144]

This is video is a nuclear weapon for all those who want to get a job in a BPO industry. Thanks for all these questions and answers, really helped me out for my interview preparation and changed my self doubt to self confidence.

[@amandaAmandaAmandaAmanda]

Do you got the job?

[@sourav4608]

Don't go in BPO, until or unless you will face any urgency. It is better to join in security service rather than BPO company. Indeed it is a dead-end job.

[@roxannescott6956]

What is bpo

[@dxcpln1208]

This had me taking down notes! Very informative and convincing! Thank you!

[@jackielynarcega5493]

Ma'am Sheena!! I'm confident that I'll be able to ace my interview later and I'm thanking you big timeeee! Thank you for your beautiful crafts and I'm glad I've found this channel. Sending love and support~ xx

[@sentientkoffee972]

Thank you for showing how to discuss a weakness by making it seem like a perk for the interviewee rather than an actual disadvantage. It's like saying "I don't like to chit chat and waste time" instead of "I am an amateur struggling to communicate with strangers."

[@kristinebeloso3431]

I'm in awe! That was truly awesome!

[@crypmaxx489]

I got hired on the spot yesterday here in nueva ecija, days before my interview i watched your vids and tips so i will have ideas on how bpo interviews are done, thank you so much, you have been a great help!

[@Jasmine-qj8ig]

Hi I just wanna ask if youre talking about Sutherland Palayan?

[@joyabegailmanipon9699]

san ka po aa n.e.

[@joyabegailmanipon9699]

hiring pa?

[@unnie4380]

I love all your videos very informative, you deserve a lot of viewers 💕 I am really inspired by your story and i hope my communication skills really improve like yours. I love the tone of your voice and how you delivering it. Thank you Ms. Sheena. God Bless you 💕

[@hotpapsie7959]

Your channel is very helpful to everyone especially who don't have experience in a call center interview as well as fresh graduates in secondary level or college graduates and planning to apply in a BPO industry. Someone gets an idea of how to answer the question from the employer and how to speak clearly and confidently. At the same time, Someone can learn how to think properly and answer the right question. First thing first and think and answer it right away with a nice thought. Your accent and intonation are easy to understand and the vocabulary you could use is easy to catch up with. The bottom line of my comment is great topic and an awesome channel.

[@angelitaescaner8382]

Thank you so much for creating that kind of content. Your not just only showcase the real situation of an applicant but I am very happy seeing you acting.. because I love acting too.. I am one of your regular subscriber...salute!!!!

[@pinkyfact0r968]

These kinds of videos are totally worth watching.

[@mariafernandamartinez1093]

Your videos were truly helpful for my when I started working in bpo industry I'm truly grateful for this channel and the effort you put in each video 💚

[@maryjoyceranadaorap-orap6797]

Youre one of the reasons why Ive been in a BPO for almost 3 years❤ I really love watching your videos 😻Keep inspiring us 🙏

[@itzsosweet]

I wish I have your confidence . Found your channel while browsing today, Love it! Thank you. Did not skip those ads just so you know. Keep it up! ❤️

[@janbril14]

I love this simulation, it really gives me an idea of how the interview could go and how to tacle them..

[@Louisabella91]

Exact video I was looking for.❤️❤️❤️ Thank you so much for this.❤️❤️❤️

[@RhenhartLosaria]

Very helpful! I almost used these words during my interview days. Now working in BPO company for more than six months.

[@MonKeeTV]

you used those words during your interview and thats 6mos ago? but this video is just 5mos ago..

[@LionelMessi-gs2qo]

Kuya, meron po bang homebased?

[@carlef5463]

Perfect! I love this video. Thank you so much

[@andrsalven4549]

You're so genius!! I am completely fascinated with your videos!! Keep up the good work!

[@dannyffff1299]

I was watching this video recently before my job interview and now I got accepted thank you so much!

[@allan4861]

I have on-site interview later afternoon. And I was watching your videos a couple of days. I just would like you to know that your videos are very helpful. Wether I pass or not the interview later, I will definitely back to your channel and watch all of your videos. Thank you very much!

[@jerwinquijano5251]

More power! great experience to listen and learn in to your blog

[@karlachavarria7455]

Hi. I want to say thanks for sharing this important interview, I think this is the kind of experience we have in an interview. Always they make questions like this and let you express yourself. Beyond our knowledge, you have to be prepared to answer and give as much as you can. Accurately, you did not expect the interviewer to make you describe the color red to a blind person, did you? . It was awesome. Regards, Karla. ( I appreciate lot your videos.)

[@pb2856]

Having a social anxiety attack just by watching this interview -.-

[@StrangerthingSGaming]

me too 😅

[@bytheinch_]

Me too.

[@bytheinch_]

How are you doing now?

[@femmeglow.conscious]

😂

[@capt.jack.2220]

me too ! but i know i can do it on actual situation.

[@brk5590]

What a great video. No matter how many views you’ll get, this video is underrated. Kudos

[@kimuchhi___8879]

Wow!! That was intense but also an aspiring video for the people who are in need. Thank you!! Ms. Sheena

[@binibininghaysel8006]

I just watched multiple videos of yours to practice for my interview and now I'm hired. Thank you for providing educational and informative content Ms!

[@Kwestyon]

Congratulations!!!

[@happybob1737]

Wow! Amazing!!! Its a complete package interview..Thank you so much Coach 💙💙💙..I loved it💙💙💙

[@arvinsenglishph4925]

Fantastic inteview.. Detailed , on point. Perfect

[@bernadettecastalone7208]

Working in the industry for almost 3 years now but I'm still learning from your videos.

[@brittanyalleyne9760]

I have no previous call center experience and just passed the interview and I am on my fourth day of training. I fear that I will not pass the nesting part of training or get terminated for making a mistake. I started looking on KZbin as a result and found your channel. I am grateful because I believe your videos have been giving me the motivation to persevere.

[@leticiahernandez916]

Did you pass the nesting?

[@arreliume5871]

did u past the nesting 😭😭???

[@vlogswithiq]

Thank you so much for this video it really helps a lot for newbies like me who wants to apply in a call center. I am new to your channel and as I watched one of your videos it makes me more addicted to watch more and more. I really love your accent hope I can talk like yours someday. Very helpful and informative channel. God bless!

[@henryolaes243]

I'm about to get my interview next week. Glad I came across your video! Thank you so much!! =)

[@eunicecee8241]

I love the conversation. The neutral accent and comm skills are great! I'm a new follower!

[@missx.feminine]

You're so good at facial expressions that it looks real! I honestly thought that this was not a job interview simulation! You can definitely be an actress! Anyways, I really enjoy watching your videos. It is so informative!

[@maieveryday]

This is 100 percent literally legit ! All this questions were asked earlier in my initial interview, Had I ever known, there is a video like this, I should have watched it before my interview ,but anyway thanks for your video. It's very helpful , I hope I can do it in the final interview tomorrow.

[@haphoerart]

Im so happy your video is being played on our company tv! They love your work :>

[@veledesade2731]

perfect timing! tomorrow will be my very first interview :') very informative content.

[@zusu1639]

Really worth watching this video interview... very interesting how its being handled by the BPO officer and the applicant agents...now i know how my daughter had landed her job as Call Center Agent... she' s been with BPO for 13 yrs now. First hired by Teleperformance 9 yrs then Capital One, now with Paypal working frm home almost 2 yrs now since the pandemic. Now i came to realized and appreciated her job. She's a single mum wd 2 daughters, ages 15 and 5. God bless the BPO industry here in our country and all its employees. U r all doing great job for ur family and the coummunity. I reallt admire u all people. Great! Im 70 yr old widow frm Calamba City,Laguna

[@iskchenelsubscribe6882]

❤

[@marialyncatequista1103]

Hi Sheena I've made it! Thank u for making this video.. ive learned a lot and I passed the final interview so now I'm just waiting for the job offer ☺️ thank u so much

[@alteganibinali4074]

Thank you so much your channel is really informative keep up the good work

[@ckalmojuela645]

Im so amazed .. you give a confidence to those who willing to become a call center....

[@kempeeco1527]

I think i'm about to apply in a BPO industry, since i've watched this video. I learned so many things when it comes to mock interviewand it helps me boost my confidence. Thank you!

[@joelithoxd5552]

I just got accepted today in my first job in a call center! Your videos helped me a lot, so thank youuuuu

[@aizenfordpagulong264]

Did you pass the nesting ?

[@joelithoxd5552]

@@aizenfordpagulong264 Almost 6 monts working there! So yea i did :D

[@aizenfordpagulong264]

@@joelithoxd5552 any tips to pass to the interview, im always panic mode i mean in mental block when im in interview

[@joelithoxd5552]

@@aizenfordpagulong264 they know and understand that u are gonna be nervious, just be totally honest and tell the interviewer that you will do your best even tho you are nervious. Now, main concern in some cases (actually im doing so amazingly well that im just 2 weeks into taking a course to become the next supervisor in the next months) is that you will be there just during training and leave before nesting/production. They will ask the typical "where do you see youself in the next 6 months/1 year/some years" the best way for the 6 months responding in a way that u make the interviewer know that you wont leave that quickly, for example "well, maybe in 6 months i could know enough about the service/product that i could be some sort of support for other agents" or "i see myself starting some savings to buy a motorcycle(thats what i said lol)" and in 2 years? "Well, comming here on my bike! Maybe even a car" The idea is make them feel like by hiring you they are gonna help you fullfill your dreams~ And about fluency, just practice practice and practice!

[@aizenfordpagulong264]

@@joelithoxd5552 thanks mate, I truly appreciate you're advice i hope i pass haahhaha GL to me 😅

[@Foreveryone-Inspiration]

Awesome role play, I enjoyed watching this video👏

[@kassandra7485]

You act so natural its a bit scary omggg. I cannot comprehend how you did this. But setting that aside, this video is extremely helpful. I was also a cashier and will be working with the BPO industry and I gained so much ideas from this video alone. Thank you for making this. You deserve a thumbs up

[@lady.precious]

For someone who’s considering working at a call centre, this is so helpful 🙏

[@maebadinas]

I'm having a final interview today. I hope I can pass this. Workin in call center is one my dreams. ♥️

[@jemmalynespinosa3737]

Thank you for this!!! I passed my initial interview because of this video! Thank you so much 😭❤️

[@jemmalynespinosa3737]

J c8*

[@nhettescapade]

Thank you for this, love it.

[@droP1029]

Eyooo. Thank you SO MUCH. Tomorrow morning will be my signing of contract and I just want to say thank you. Your videos are just sent from heaven. Thank you.

[@piel3121]

Ang galing! Pwede na po kau maging HR interviewer. Wag po sana kayo masyadong maging strikto ha kapag kayo na yung mag-interview, may room for improvement naman po bawat isa satin. God bless you more po ma'am idol!😇😇

[@iamvaperist2122]

Halos lahat naman ng interviewer strict eh.

[@kokak9540]

You make me feel comfortable to answer those questions more in logical way and use my survival instinct to push the good answers with it 😂💖

[@janetsantillan4638]

Thank you so much! Very helpful!

[@eyysi9621]

Its been a year since I got hired on cnx. Your videos helped me a lot. Now I'm looking back to your videos and sharing it to the applicants that i reffered. Thank you verry much for your effort in making these videos.

[@unnie4380]

Just to request if maybe you can make a video regarding a Logical Question on a job interview. I was once asked by the interviewer like, "How to hide a dead body?" and "If the earth isn't round what is it and why?" and "How much does the empire building weigh?" Thank you so much ate 💕

[@parengemilsvlogsandtrends2545]

Your videos are very helpful and now I'm working as a CSR FOR a year already.

[@marilouanido826]

thank you miss.candice for helping us as always! more power and subs to come😍♥️

[@queenieme37]

I love this I learn more from this than reading tips alone..I like to learn and watch the actual way. 👍👍 Thank you for this.

[@marvieaguilar1937]

Hi.. I want to say thank you for all your efforts to help other people like me who wants to apply in a BPO industry.. i just got hired yesterday in my application.. i survived the interview because of your videos.. i learned a lot from you.. thank you somuch and God bless you.. I'm a fan of you.. you're my Idol..😘❤️❤️❤️

[@eduardomusic8560]

Hello everyone! I liked this video so much! It's very useful for me to improve my listening skill in English, as well as my knowledge about questions and answers in job interviews. Greetings from Sonora México 🇲🇽.

[@ruffamaeestoque6731]

You are very amazing ! I love your accent and the way you deliver the sentences was really incomparable

[@kumarengcoleen4625]

Such an excellent video! Thank you

[@365Ali]

3 years ago, I was watching your vids to get some tips for my first call center job interview. And here I am again, felt like a newbie coz don't know where to start. This will be my second time to apply for another job interview. You've always been a great help for all of us. Thank you!

[@leonardoguerrero235]

Do you wanna please practice with me kinda baby unique to think 😉 let's practice ,let's improve and lest get diary achievements ,only invitations I'm making here because we born for this ,we can do it ,hands on work and keep going or how would we do it that's right kind information. Our time of leisure it is here .

[@royventura2650]

Thanks Mam Ur so simple humble and hospitable to motivate us that we might be part of some prestigious companies that settled aspirants like us to be hired sooner God bless u mam

[@Marlonpinoy]

Finally i descover your channel. I have so many learnd from you.

[@afifmaulanaadikusuma2277]

Amazing.. thank you so much for making and sharing the knowledge...

[@jheromearbizo]

5 of those questions, asked me when I was interviewed in my initial and final interview thru phone call. And Bec of you're videos, it helps me alot. Though it makes me nervous in some questions that I didnt know that coming. HAHAHAHA

[@heya5972]

Since it is a man hole itself I guess they built the manhole round to avoid being hurt when someone is going to enter there. Thank you Kwestyon! I'm going to have my final interview today, although my English proficiency is basic. I got to reach the final interview because of your videos. You really helped me a lot. I hope to learn more from you, thank you so much!

[@Craydee]

how's your final interview?

[@francegervie6551]

I'm planning to apply as a call center agent and your video are helps me to understand what should've do when they ask me about this questions, I'm just thinking on how to express myself in a right ways. Your video are really helps me alot when it comes to this questions! thank you so much and more power to your channel!

[@kervinabella7848]

This is exactly what Im looking. I remembered my past interview and all this questioned was asked to me. This is really helpful, super b. 🤗

[@Kwestyon]

Uy. My middle name is Abella. 🤣

[@jaysongulen590]

Hi po! Nakapasa ako sa initial interview ko at final interview ko na po bukas!! Maraming salamat po sa mga tips na tinuturo mo dito! Thaaaaaaankk youuuuu so muuuuccchhh!!! Kagagraduate ko lang ng shs, at first job ko to kung sakaling makapasa!!! Thank you so much po talaga!!!

[@filmedbyfilm04]

I'll have my interview today and I'm kind of nervous. KZbin brought me here even if I didn't look for any recommendations, but wow! This is very helpful!!!

[@gaurav_Rawat37]

This is so engaging I cannot stop watching 👀

[@denrien.abadingo5031]

Finally, after how many times I tried applying. I got my J.O today in my dream BPO company. Thank you for sharing us tips and knowledge. Big help!

[@donalynbobis2362]

What company sir?

[@benjgambalaiii6686]

I can totally relate to it. Well it's been a year or so since I work for for BPO. And I can say that Miss Candace doing a great job. I really appreciate her, especially when you already got the positon. If isn't because of parents decision, I'm still a Customer Rep. I love the job so it really hurts when I filed my resignation letter. Thank you miss Candace may the Lord bless you with more subscribers.

[@moniquesison7271]

Tumatanggap din naman po ba sila ng "undergrad of shs" pero 18 yrs old na? Thanku po sana mapansin!!:)

[@luhluhluh]

@@moniquesison7271 may ilan cc po tumatanggap ng undergrad kahit nga po highschool grad, bsta 18 years old

[@moniquesison7271]

@@luhluhluh kahit po hanggang grade 11 lang tinapos ko? Thanku!!

[@gracinhacordeiro7674]

I love this video! 😭😭 Thank you

[@mincrylouder]

this is so nicee! thank you for this!

[@rochellecalibo8151]

I've been watching your video last year before I got hired, now I'm gonna watch again because I'm applying for other company. Manifesting to get hired!

[@brandonpinto5290]

Break a leg Rochelle!✌️

[@touchmyheart1373]

I am not applying as a call center agent, but I really love watching your videos Ma'am.

[@Kyahmite]

I always watch your videos and I want to say thank you because your videos i passed my 2nd attemp and on monday is my start of my training as a TSR.

[@benjaminantoniego6741]

Thank you so much ate, I really wanted to work in BPO, I don't know where to start your videos are informative and really helping me out

[@lloydiiiieeee]

I’ve been watching your vids to get some tips and it’s really helpful since I’m a newbie. 😊 It’s my first time applying for a BPO company. And thankfully, I have a job offer discussion tomorrow 💕 Thank you for the tips ❤️

[@russellrayela208]

Thank you for all the tips ❤️. I passed my interview last year and got promoted this year as a trainer ❤️❤️❤️

[@Kwestyon]

Woohoo! Congratulations!!!!!🥳🥳🥳

[@moniquesison7271]

Tumatanggap din naman po ba sila ng "undergrad of shs" pero 18 yrs old na? Thanku po sana mapansin!!:)

[@prettysaii8435]

Wow the acting skills was a divine. Thanks for this

[@LorranydPaula]

Sheina, thank you! I passed my interview yesterday and your videos helped me a lot. I will carry on watching them to prepare. Will start training in a month. Super excited!

[@Kwestyon]

Congratulations!

[@Amazingicecream]

I passed my interview and you’re one of the content creator that I’m watching. Thank you so much

[@noonecares3213]

are u Moroccan?

[@Jakaro22]

Hi I just passed my final interview at majorel ♥️ I always watch your video and it inspires me to do better and to learn more. I recommended you to my friend that doesnt have any exp on BPO now hes learning and want to join our company :) If you are reading this and you want to try just go. Please just go dont hesitate. Its not that scary i promise just prepare and you'll see the magic ♥️

[@mylamaeyambao8878]

Hi i am planning to apply on majorel. What about their assesment? Just to give me an idea and to be prepared. Ill really appreciate your answer thankyouuuuu

[@rowel0410]

I'm planning to apply soon. Thanks for the very informative videos. Wish me luck.

[@joantolog7341]

I'm so glad to hear this about the call center and you give me a encouragement that I need to push my self confidence ether I'm not really good in English but I know to my self that I can do it .

[@janmariepatricemiraflor4523]

I am still not in the phase of applying to any of the jobs I am seeing in my location as I’m still a juvenile. But I eagerly find your videos, informative and greatly educational. I’d say at some point in the future, this will surely be a bunch of help in my goal of achieving a developed conversational skills.

[@TheNeeuqnozama]

You write sooo well! I’ll pay you to write some papers for me🤷🏾‍♀️👀😂

[@aizenfordpagulong264]

@@TheNeeuqnozama Hahaha

[@Jayfran1008]

were you hired ?