CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME

[@karmjeetsinghwalia941]

i really loved the tips in the presentation

[@ROILAWFIRM]

Glad it was helpful!

[@gabrielmendez4349]

Thank you for sharing these valuable tips!

[@kashphlinktu]

Someday capitalism will be overthrown and we will never have to use our customer service voice again. ✊

[@----zd1od]

No

[@ValeriaRodriguez-ib2fz]

amen

[@schadenfreude6274]

You look like a mature individual based on your profile picture, but what you wrote shows immaturity. Its quite sad. You have alot of growing up to do kid. :)

[@kashphlinktu]

@@schadenfreude6274 thank you for your priceless advice

[@jncc1701]

I hear you but replace it with what ? And when this was tried in the 60s it resulted in a lot of folks dying. So I’m all for it if the specifics can be sorted out.

[@ryanweaver962]

I worked briefly at a state run call center, that is to say... I was trained before taking any calls. I moved to a different role in a different department. I also worked for a large charity in a development role, it was not a call center role, but the management tried to approach it as such. No organization is perfect, and the charity I worked was really good. There are just a lot of moving parts everywhere. We are in a fascinating time of transition. The learnings of "over optimization" of call centers and things like telemedicine and working from home and a variety of other high dollar work centers.... let's just say... we can't really "go home again", but we can most certainly improve various processes. Think of stop lights, if we optimize stop lights too much, it could cause accidents or even slow productivity. My point in this optimization and desperate needs of better privacy, transparency and proper oversight are rising in Value every single day. The relationship between large streams and pools and integrity but also splices of opportunity for better are real. We are imperfect and beautiful humans. Thank God for that. It's all very workable...

[@ROILAWFIRM]

It sounds like you've had a rich variety of experiences that have given you a nuanced perspective on the complexities of modern work environments, especially in areas that rely heavily on communication technologies like call centers. Your reflections on the challenges of over-optimization are particularly insightful. It's true, striking the right balance between efficiency and quality, especially in services that deeply affect people's lives, is a delicate task. The comparison to optimizing stop lights is a brilliant way of illustrating how too much of a good thing can sometimes lead to unintended negative consequences. The issues you've highlighted regarding privacy, transparency, and oversight are indeed increasingly critical in today's digital and interconnected world. It's encouraging to hear your hopeful outlook on the possibility of improvement and innovation in these areas. Your belief in the beauty of our imperfections and the potential for growth and betterment is a powerful reminder of the resilience and adaptability of humans. It's a fascinating time to be alive and working, with so many opportunities to contribute to meaningful change. Your experiences and insights are valuable, especially as we navigate these transitions and strive for a balance that respects both efficiency and the human element. Thank you for sharing your thoughts and for your optimistic view on the potential for positive developments in our work environments and beyond.

[@zetoma16]

He strains to hear a whisper that refuses to hear a shout

[@ROILAWFIRM]

I like it!

[@jessicamaden707]

Thank you

[@BryinWillis-e8g]

Loop

[@kristinetambago1847]

Thank you