Call Center Tips: How to Sound Energetic On The Phone (Avoid Monotone)

CALL CENTER SKILLS: In this video, I answer one common question I usually get which is how to sound upbeat, lively, or energetic over the phone when you are taking calls.
Avoid sounding flat and monotonous by following my 5 tips. I included 2 fun exercises that you can do too. :)
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[@ReaNinja]

⭐️ In a scale of 1-10, what is your inflection rate? 😂

[@embracingchina1744]

Teee-EEEEE-eee-EEE-nnn. I wrote that with infleEEEection. :)

[@antoniosolomonjr.lpt.mried1373]

9 hehe

[@hamzaabbasi6114]

4 Am i eligible

[@jonahatienza4515]

1 or 2.. that's why I'm having a trouble with my training right now. But hopefully in the future I can sound better. Like you😘

[@Blowersism]

Mine is 1 lol

[@foxface04]

*Smile in the mirror if you're having a rough day* me: *smiles at the mirror like a psychopath*

[@kiatconcepcion184]

I am one of those people who has a monotone voice and your videos gives me a tip on how to fix it....thank you very much for doing this video. I hope I will be able to pass my mock call assessment on thursday or friday...

[@ReaNinja]

Welcome and thanks for watching. Good luck on your assessment. ❤

[@artisticagi]

How’d it go?

[@nittibit6662]

You have to suppress your emotions when dealing with rude people. Everything's just fine and dandy 😀😂 "have a nice day!" 🤐🤣🤣

[@frederic.p.michel5504]

What a hypocrisy life!! 😐

[@artisticagi]

People have always told me I have a monotone voice! I don’t find anything wrong with it, my favorite cartoon characters are Daria and Raven, but as an adult who has to deal with people I want to bring myself the best opportunities possible! So I must change from Raven to Stargirl! Lol 😆 Even though I sound fake and over exaggerated when I try, I will keep trying. Thank you so much! 💓

[@Djspingawd201]

👏🏾👏🏾👏🏾the best mindset to have🙌🏽

[@myleenpotian8363]

Tonight is our assessment after a week of virtual training. Found this channel just a few minutes ago. this Thank you for your tips.

[@ReaNinja]

Good luck on your assessment ❤

[@ennayoj301]

This is also one of my problems. Thanks, Rhea. ❤️

[@JohnKostohryz]

Well done...a great video!

[@dedejazmin1]

Very helpful, thank you for sharing!

[@SWITHELLE]

This is so much when I need to Improve my performance on call ❤️

[@SixJana]

Thank you for your tips!

[@stayfocused3144]

Great video! Loved the different emotions part, very funny!! Wonderful personality you have.

[@ReaNinja]

Thank you, appreciate it! 🙏 Yes I totally enjoyed the emotions exercise. 😂

[@claire33ism]

Thank you for this video. It helps in my job.

[@vivianemattos6142]

I loved this video and your examples!!!! Funny but so knowledgeable!! Thanks!!!

[@ReaNinja]

Happy to hear that. Thank you!! 💗

[@HerSZNx]

THANK YOU! I have a interview for a call center friday and have to read a script! Have been looking for videos showing how to properly talk, this really helped ‼️‼️‼️

[@honeybunnybunny1958]

I start tomorrow thank you for these videos

[@shaynenicole5234]

Omg, the selection series 🙈

[@ReaNinja]

Ohhh 😂 I super love the selection. 💗

[@enriquemonterovalenzuela8137]

thanks a lot i download your basic kit call cenrer surviving im sure i will learn with this material thank you so much again

[@ReaNinja]

Thanks for downloading the kit! 🙏

[@wilsongalvez5417]

Thank you for the tips Rea. It has helped with my sales calls. I sound more confident and upbeat.

[@ReaNinja]

Glad to know 😊❤

[@jessicamaden707]

Amazing video: new subscriber here. Great tips.

[@deyllherdiazbruges9121]

Thanks a lot for your example

[@frederic.p.michel5504]

This video is useful, cause, I'm about to apply for a job in a call center and I think I need to know how to manage my voice. Thank you!

[@judyannguarin5275]

I love your videos 🥰

[@joshuacuazon4629]

This was my problem too.. When i apply my final interviewer tell me that my tone voice was too monotonous.. So she told me to pracitce my voice tone

[@enriquemonterovalenzuela8137]

i really love your advice i understand this video complately i hope more advice in the futere i wish you the best for you

[@ReaNinja]

Thanks Enrique! All the best 🙂

[@alohaelle17]

The different emotions when reading made me laugh. I hope we will do that in training and the inflection exercise as well 😂

[@ReaNinja]

Haha, looking forward to it! :)

[@maryqueenofscots2511]

Omg Miss Rea! I literally need this video!

[@ReaNinja]

Hope it helps. Thanks Nino! 💗

[@maryqueenofscots2511]

@@ReaNinja We are going to have our QA Recorded Calls next week and oh boy oh boy my heart can't stop pounding! OMG me and my wavemates have been so nervous and anxious since yesterday upon the announcement. 💔😭 We are proud to say that we are always looking up to your videos to find inspiration and information! 😍❤

[@ReaNinja]

@@maryqueenofscots2511 As long as you did your best, it's gonna be fine. 💗 There's so much you can learn and I'm positive you'll do fine. Thank you so much for tuning in to my videos. Really appreciate it and I'm happy to help. 🙏

[@kennethclaros7712]

Thank you

[@anicayam4819]

Thank you for responding to my comment on your latest video. I really learned a lot watching this video, and I know this would be a great help for me to improve my speaking tone. Again, thank you and God Bless

[@ReaNinja]

Happy to help. ❤❤ Thanks for watching. 🙏🏼

[@revathisg5868]

Nice video..

[@karenmiranda6615]

Hi Ms. Rea, this is my problem now. btw, I passed my two interviews last month with the help of your tutorials. I hope to pass my mock call sessions tomorrow and on monday

[@owenespejo5211]

I guess I'll watch all your videos first before applying again 😅. New subscriber here : )

[@ReaNinja]

Feel free. 🙂 Thanks for subscribing. Means a lot. 🙏

[@the1lostsheep]

Whahahaha! That inflection demo made me crack! You're so funny there Rea. Hope you'll be showing more of your crazy side in your next videos.

[@ReaNinja]

Ah hahaha thanks so much. Glad you had fun in this video! 😂😂

[@the1lostsheep]

@@ReaNinja i have question on how you can get a customer to voluntarily give you a commendation. Coz we're not allowed to suggest but i've had several customers who are commending me but not asking to speak with supervisor to say so.

[@blackragnar5788]

Best ad for beauty and brain.

[@ReaNinja]

Haha 💗😂

[@yurikitsuki]

I'm a very monotonous voice on phone so thank you for reminding me to practice emotions to help how my voice comes out through the other end. This helps alot not just with phone jobs but with phone interviews

[@ReaNinja]

Welcome and thanks for watching. Glad to help! ❤

[@pineapple21723]

thanks

[@ellaminute6116]

My voice really sounds like a man's voice and no matter how I made ny voice lively, the trainer said no enthusiasm. I got DSAT with our role-play. huhu

[@mjjueco9257]

Hi ms. rea, wish me luck. I have a job interview for cvg this coming tues. Hopefully I could pass the interviews and exam. Im a bit nervous because lately I havent practising my grammar . But wish, I could remember all the lessons I've been watching in your blog..

[@ReaNinja]

Hi Mj! Thanks for watching my videos. 🙏 Good luck on your application. Go get it! 💗🙂

[@alducenteisabella589]

This is what I need hehehehe ☺️

[@florencedelacruz4242]

Had a mock call last monday. The call flow was good but the voice wasn't. Nervousness ate me that time so I failed as expected.

[@ReaNinja]

Please don't expect to fail. Expect to pass. More practice will help :)

[@kimerich1775]

You know right now I'm really nervous cause later in my shift will going to have this assessment and it's my first week also so I hope I can do well later I really really hope I can pass this assessment

[@ejej1491]

Been applying and practicing for a month now and now I get hired, 3 company give me 3 job offer! What a blessing💖🙏

[@ReaNinja]

Congrats!! So happy for you ❤

[@zeetubania7643]

helpful videos here thanks miss rea! Advance merry Christmas!#5 #6 inflection tone😘

[@ReaNinja]

Welcome and thanks for watching Zee. 🙂 Advance Merry Christmas. 😂

[@embracingchina1744]

I know how to sound upbeat, lively and energetic on the phone: hit release, remove the rabbit ears and walk out of that barn. But good video, very nice.

[@ReaNinja]

Thanks!! 🙏

[@richardcapillan61]

Is it advisable to use monotonous voice when you're taking a versant exam? Coz someone told me to use that.

[@elainefernandez5017]

I had hard time to transfer sale in outbound because of my monotone type of voice. I still working in BPO but I don't still have a permanent account😥😥😥😥

[@leeraeah17]

I think it's the reason why I failed in interviews. 🥺

[@reinacapuyan520]

Same

[@lowest1187]

i hope i pass my assessment tomorrow 😣

[@ReaNinja]

All the best ❤️

[@joshuacuazon4629]

But she still passed me.. So congratulation to me

[@ReaNinja]

Congrats 😊

[@CJMBautista]

My team leader always tell me that I need to be more energetic and enthusiastic. I am too monotonous.

[@spacemonkey2598]

I always sound confused -_-

[@hayalcarnata4931]

Hahaha natawa aq dun s let's go to party😂😂😂

[@ReaNinja]

Lol 😂😂

[@jamesarguello8897]

taking calls is fucking stressing there is no way to sound energetic

[@ReaNinja]

Nobody said it isn't stressful at some point but if you say so, then thats gonna be your disposition all the time.

[@ivanmorris9952]

Let's not normalize the word "Down Below" especially when you are an "ENGLISH INSTRUCTOR" 😊

[@ReaNinja]

It's a youtube thing, lol but I've stopped saying it long time ago. Not an "ENGLISH INSTRUCTOR" btw. I just share tips that work for me.

[@gabbytinajero7567]

I always hear 🐓

[@ReaNinja]

Because there were..