Canadians - Stop Paying "Brokerage" Fees | How To Clear Your Own Package Through Customs

For all you Canadians getting hosed by American shipping companies on "brokerage" and "customs" fees, here's how you clear your own packages/shipments through customs to save money.
FIND YOUR LOCAL CBSA OFFICE:
www.cbsa-asfc.gc.ca/do-rb/ope...

[@ZzZaZazachary]

Coming back to this video to say that this has saved me enormous amounts of money over the past year when ordering parts for my eboard. There was no lineup at the CBSA office and they were super helpful & kind every time.

[@ItsStuder]

Thank you for the long term review! 😄

[@boyuan_lift]

Hey man they refuse to let me self clear since it’s manifested at customs is this true?

[@kobebeaver2408]

Thank you very much for posting this video, it was really helpful and saved me a ton of money. The process is painful to get the paperwork from UPS, however after that it was smooth sailing. Thanks again!

[@nourabdulkhalek4146]

Really appreciate this video! I've just been charged a ridiculous amount of money for a package of mine and your video helped me so much in figuring out my next steps. Thank you and wish me luck!!

[@crimson_trinity8889]

did it work out?? I dear hope so. this fee shit is a pain

[@iGottakissU]

Thabk you so much for the video. I was ordering samples of stuffs for the past months and was wondering my the shipping was so expensive. I am glad to know that I will be paying 5% for customs in the future instead of the weird 25% ish receipt that UPS was sending me.

[@Canadianwaver]

Great video! I’m in Edmonton aswell I’ll be doing this from now I’m tired of paying brokerage fees with UPS and DHL I’ll do that drive to EIA any day of the week rather than paying those companies twice ! Keep up the amazing content !

[@anthony4571]

Bought a backpack from California at around 225$. I already regret buying it for that amount of price. And on top of that, UPS charges me 70$ in fees. Glad I came through your video. Next time, I'll make sure to not eat those fees thanks to you

[@blanco3283]

I just ordered shoes for the us and they wanted to charge me 178$ for a 400$ shoe its completely insane they should honestly be ashamed of scamming people like that ( Im only a student)

[@FlyingIceman198]

If you’re a student,then why even buy a 400$ shoe?😂

[@axlerafans1826]

@@FlyingIceman198 cuz we also want a good shoe. The only problem here is they charge a lot on custom duties.

[@cartersaunders950]

Dealing with this problem now, what did u do to deal with that shit, send the shoes back?

[@imshawnyang]

@@cartersaunders950 he probably followed the video

[@pain4085]

The same thing just happened to me right now

[@joellenounang6437]

Thank for this video. I just started a small business and I ordered my poly mailers bag with my logo. After paying extra shipping fees, i have to pay again 48$ to dhl. Was soo disappointed but i need them to ship my products. Thank you again.

[@karenbmzbeatbarbie3694]

Really appreciate this video as a fellow Canadian who does a lot of online shopping nicely done. thank you, new subscriber here😊

[@furthernorthfab]

Thanks for the video. I’m in Edmonton, so this we extra helpful knowing where the CBSA office is.

[@fatttonyy]

Hey, great video. I live in Edmonton, so your example was great! I will be doing this!

[@camillemalenab298]

Thanks for the help! DHL called me that i have to pay $65 for $120 today.

[@bold_english_]

you know I gotta pay $300 for $300 lol ......USP is definitely a scam company

[@SC70849]

Great video. This week I had a delivery coming in from the UK. DHL wanted to charge me the tax and a $17 brokerage fee. On top of that they also wanted to charge me $56 because there was more than 5 lines in the invoice. In total they wanted $141, after searching the web I found out I could self clear. I’m also in Canada and have done the same process as this video describes. Super easy to do and my $141 DHL charge turned into $24 clearing the package myself, CBSA where super helpful and told me to spread the word about this process. We are basically being held to ransom by these courier companies because people are not aware that they can self clear.

[@ibrahibrak4210]

I have an order comming in with ups. Should i tell them i wanna self clear before the package has even arrived, or should i wait to see if they ask me to pay and then tell them i want to self clear

[@ermaboy5547]

@@ibrahibrak4210 what a great question u asked, but they didn't respond! Why? Because i am now on the same situation as your.

[@kushdewan8118]

Much needed video, thanks bro!

[@robertgras8864]

Thanks for the great information, can you make more video’s like this?

[@CapybaraMan420]

I love you. I will use this. UPS is literally gonna charge me 650 for import charges

[@marcellacropacev7914]

Thank you so much for your video, it's super helpful, I just sent back (contacted the company in the USA and asked for a refund) a package that cost 120$CAD (I had to pay 21.99 for the shipping) and DHL was asking 79$ from me so I could get my package. It's crazy!

[@metallicaandchimaira]

So what happened with your order? Did the business you buy that from refund you your money?

[@veshuk11]

Thanks for the valuable information! Really appreciate it

[@BoyOzu]

Thanks so much! This was to the point and very informative.

[@swishyboi7444]

Wow i just learned good tip There is CBSA in mississuaga Ontario too. Next time im clearing it myself

[@valantefabella5104]

Thanks brother for this very informative video.

[@macmixez]

Thank you for the information! Extremely helpful

[@sairfan06]

Thanks for the video, I gone through the same experience, all of them FedEx, DHL and UPS did worst with me, when shipment could be completed in 4 days they expand it to 25/30 days just because i was not paying them brokerage fee, i believe if there is someone who understands the law better must fight for consumer's rights, in my case I bought an item for CA$40 + $15 (shipping) and they told me to pay $30 for brokerage fee, when i did it all by myself there was CA$0 (Zero) for import duty and only GST/PST was paid.

[@AbeC116]

Do you have a video on have to clear Customs ?

[@maximusmax1063]

Bought some Jordan's for about 200 after shipping fees and taxes, just got slapped with an EIGHTY TWO DOLLAR FEE from DHL that they both emailed and texted to me. This video potentially saved my wallet, thank you so much!!

[@cartersaunders950]

Did it work out? dealing with a similar problem

[@trent2kg813]

Bro they charging me $187…

[@hamzaaldaghstany6730]

Much appreciated!! Could you please post a video how we can pick up the shipment from YYZ airport by self

[@sabraeast]

This was fantastic. I just ordered some samples from China- $25 and paid $25 to dhl. I was floored as was my supplier. I plan on ordering 3-500 at a time, so you’ve saved me $$$$

[@elmghaimimi]

How did you get all the 500 pcs ? Any solution ?

[@sabraeast]

@@elmghaimimi I tried but Canadian customs was horrible to deal with. I order 500-1000 pieces at a time and incorporate the fees into my product pricing

[@elmghaimimi]

@@sabraeast There is a website for i can make a simulation for the fees needed by customs!

[@divyeshshethna7502]

Amazing Video brother…!! Salute

[@aliasgirl9]

Thanks for the vid!! You’re right, it’s brutal! Where’s BBB when it’s needed?

[@llsneakerspeek0834]

This is very helpful. Thanks a lot.

[@amirabdelgany6047]

maaan this video is really helpful...thanks alot for your efforts

[@iqbahm]

Hey Studer, it a great video. Unlike many show off video, you made a simple but informative one. One question, Should I contact my manufacturer in China for all papers before they ship the item? Should I go to. CBSA before it arrives airport?

[@alexandrebouvier7731]

Pretty good advices, thanks !

[@showgunner875]

Thank u so much dhl has been texting me for two days now saying I need to pay $23.00 for clearance.

[@oscarhuang3768]

Thanks! FedEx for me is the worst one for me! They charge a huge amount two months after deliveried.

[@marcl2213]

Canadian from east coast I used to order items from Amazon France (books, dvd) and I think it was handled by Canada Post. I hadn’t ordered in 5-6 years and I recently bought 4 items. Got a message that it was DHL that was making the delivery, not Canada Post. You are right, the amount they add is fairly high ($39) and I was wondering if there was something to do about that. I will take your tips in consideration if I order again. Thank you! (There is a local CBSA office here in Moncton)

[@asmastoon]

This was very well explained. Thank you so much!😊

[@fewminuteswithanand]

very nice video man, to the point.

[@fraserbeattie5775]

Absolute Legend thanks man 🤜

[@ericbruneau1970]

Thanks for that video. This will be useful for sure. DHL wants to charge me 77.43$ on a transaction of 180.00$. So According to what you say, since the package comes from the U.K., it’s roughly 19.80$. Their brokerage fees represents 32% of the value of my order... no need to add anything. 👍

[@AbeC116]

Make more like this but on more step to step videos to understand more on paperwork dealing with dhl fedex ups and etc. brokerage fees and so on

[@ArtyArozor]

Tarriff/duty is WAY more complicated than this. It depends on country of shipment, country of manufacturing, the item itself, and wether or not your paperwork is in order

[@ZARROUQ7]

This is super helpful man, the way these companies scam customers is awful I just have to say, DHL is the absolute worst company when it comes to brokerage fees and transparency about it, UPS is the overall worst company in terms of service

[@ryans413]

DHL always charges me ontop of my purchase and shipping it’s ridiculous even when the item is small enough to go into a mail box what’s the fee for I could see a big heavy box or something it’s just disgusting. UPS always screws my delivery date every time they delay the delivery date. FedEx my package is always broken

[@AbeC116]

Which company do you recommend then for transportation ?

[@ZARROUQ7]

@@AbeC116 FedEx does the least damage in my experience

[@angelicaflorez3969]

Wonderful thank you for this video

[@DeanBactung]

This video just saved me. I purchased a CD from Japan and used DHL as the courier, they charged me additional $25 CAD for the import/taxes and I decided to try the self-clearance. DHL has a page for self-clerance and they responded within 24 hours, provided me all the documents I need to submit at the CBSA. DHL informed me that I need to self-clear my shipment within 48hours. Went to CBSA in Vancouver and I just paid $3.33 CAD for my $27.78 CAD item, there was no line when I got there and it was a quick transaction. Took a picture of the document from CBSA and sent it to DHL then they got back to me within a couple of hours telling me that they will deliver my shipment. Thanks a bunch!

[@hellboundrubber4448]

DHL sent your Documents by Courier? Or did they Email them?

[@DeanBactung]

@@hellboundrubber4448 I went to their self-clearing page on their website and filled out some forms then they emailed me all the necessary documents for self-clearing :)

[@Tufae]

Did you print your paperwork? Or did you show the online paperwork to the CBSA?

[@DeanBactung]

@@Tufae you have to print it.

[@Tufae]

@@DeanBactung thank you!

[@brokemillionaire1500]

Bro am having this problem right now thank u ❤

[@nathansutanto1699]

Thanks man for the info

[@samramos1470]

Nice video bro i ordered 260$ usd from youngla and I was charged with 200$ fee. My heart dropped. I was like fuck no i'm not paying for that shit and looked up how to self clear. Thanks bro!!❤

[@travel734]

Thanks for sharing this information. It is crazy that we are ripped off this way. The federal government should take action on this.

[@higgsbonbon]

honestly part of the exorbitant fees are probably being used to bribe the fed to not take action lmao

[@gotdialog88]

Nice job man!

[@Majnu786]

Great video. What if the delivery is coming through Canada Post?

[@frmichaeltodary9613]

Thank you for your helpful video. In my case, FedEx already left me the package at the door, and two weeks later, I got an invoice in the mail asking me to pay more than $100 for a $350 package. What’s your advice?

[@hamidassadullah1312]

i subbed ❤ thanks for the information

[@HasanAmmori]

FedEx once sent me a bill of $680 for $800 package. That was about 5 years ago in Ukraine, I was restocking inventory. Mind you, I have already paid ~$200 for shipping. Duty in Ukraine is 10%. The reason: they have determined "fair market value" to be higher than declared, despite having itemized invoice and bank statement provided to them, both matching the declared value

[@BryanYachimetz]

I live just outside of Edmonton as well. I had a meadery (place that makes honey wine), that sent me 2 bottles from Vermont to do reviews on my youtube channel. They got DHL to broker the shipment. The package was a gift as no money had been exchanged. Yet my package was refused at the boarder because it's alcohol. I really hate how we can't get products here because of obscure laws.

[@meganpatterson7525]

Ahhh thank you!!! This worked 😎

[@myphung6871]

Thanks so much for this video ! I have a few high priced items coming in from Japan and I’m also in Edmonton. Do you think I could just go straight to the dhl service point to give them the b15 and pick up my package since it’s also by the airport ?

[@mohnishbarot6677]

Thanks for the information. Can I ask what sort of items did you import? whats the BB number? did you need a license to import things for your business?

[@meganmcdonald5229]

Great video

[@angelocruz4726]

On the last step which is waiting for package 😂, how long did it take for them to release or process it and deliver the package. I am 3 days in now after I got confirmation that they got my B15. And thanks for all this info, saved me $200.

[@bvo3766]

I had this issue with ASOS coming from Europe to deliver in the US. I was so confused and REFUSED to buy from ASOS again.

[@christinahoffberg8010]

Hello! This video was super helpful. I help run a small company (USA) to where we ship via FedEx to customers in Canada pretty regularly, and to be honest, I had no idea that customs fee were so high! After shipping a package, we would get bills/customs fees in the mail that would get bounced to us if the customer did not pay duties on their packages. Is there a better way to serve our customers without FedEx charging so much? Or do we need to tell each of our customers that they should fill out the form in your video? Any advise would help!

[@T3H455F4C3]

Being upfront about the shipping company's "clearance fees" would be a good start. Notifying customers that they can self clear and providing them with access to the info they need would also help. The best thing is to make sure that shipping with USPS (not UPS) is an option. USPS will hand stuff off to Canada Post, Canada Post will clear the package and only charge the applicable duty and tax.

[@qasimalikhan1440]

amazing.. you made my day..

[@cebucityphilippines]

Hi there! Thanks for sharing this info. May I know what CBSA will ask? Like documents needed? To they require proof of payment? Thank you

[@JourneyWithLotus]

Thank you so much! ✨🙏✨

[@leannecurtis8863]

Fed ex /ups/dhl has screwed me over so many times. Thanks for making this vid. I tol am in the edmonton area. Do u know if there are any other cbsa offices in edmonton other than the edmonton Airport? Bit of a drive out there for me

[@wallyb7207]

I live in St Catherines, Ontario and live right near the border. Can you pick up a B-15 at any border crossing also?

[@suraiyakhan1961]

Hey hi.hope you are doing well.i just saw your video & this is so helpful.thanks a lot.can you please answer my questions? I am planning to order products from China for my new small startup business.they have door drop shipping option by sea,by air and DHL,UPS,TNT etc.what should i tell them to do so that I can go to CBSA office and complete everything by myself.

[@kubbycoworldwideonlineshopping]

This is a great start. Question do you know if I own a POD eCommerce store and I get items from the USA to CDN "customers" addresses versus my own - is there an online electronic process to clear all my orders myself without "physical" entry to a customs location. Thank you

[@ivor7407]

Items shipped from the USA under $200.00 is duty free. Americans who buy from Canadian sellers are allowed $700.00 dollars and less is duty free.

[@hpppp850]

How to self clear for FedEx ground shipping… my package will arrive this friday

[@saskgui]

Great video on a topic no one seems to know anything about in Canada. Just to clarify, when you contact the courier company you are asking for the waybill and commercial invoice or is a regular invoice sufficient? Also who completes the BSF715 Casual Goods Accounting Document, is it the CBSA based upon the waybill/invoice you provide or do you complete this?

[@ItsStuder]

You need all the stuff I mentioned in the video. Invoice, and also paperwork from the shipper that shows the invoice matches what's actually in the shipment. The B15 form is filled out by the CBSA and given to you after payment

[@vanla100]

Im trying to send package from another country to my sister in canada. I dont have the invoice for the purchase item. Will that be okay to clear custom? Thanks 🙏🏻

[@jagtarcanada5578]

My order is on the CBSA

[@T-roccBABY]

The hardest part of self clearing is ever getting in contact with anyone who's actually willing to give you the friggin paperwork to do it! UPS have insane, fake fees, but to their credit they have been more willing to actually send me the b15 form. Canada Post, while maybe having the lowest "fees" play stupid at every single level and it's like pulling teeth talking to them. Same with FedEx.

[@ernaus22]

Not sure about DHL but UPS is still pretty bad. Tried to charge me $1200CAD in fees and had to call multiple lines to be allowed to self clear....

[@ruitchskyruckus5829]

Really !!! Thank You !!!

[@emmaaliva9205]

I’m so mad at myself. I ended up paying $31 in fees for an order that I already paid $25 in shipping. And than I realized that under the price breakdown GST was only about $3 and duty was 0. So they scammed out an extra $28 from me.

[@eth782]

Did you have 2 B15 notices because you got 2 items or one item gives you 2 notices

[@dblev2019]

I live in Texas and I have an etsy shop and occasionally ship to Canada. I must say shipping to Canada is so incredibly frustrating. The first time I shipped something to Canada the website I use for shipping gave me notice regarding fees I never heard of and if I wanted to use the global advantage program, I didn’t have a clue what that was either. What I did know was if I shipped a package to Vermont via USPS it would cost me about $18. The same package would cost $46 + whatever fees by simply crossing the boarder into Quebec. All I could think of was, is this disfunction normal? Apparently so! Thanks for your help understanding how shipping in Canada works, I feel for y’all! I also understand now why the first package I shipped to Canada got hung up in customs and took forever to make it to the customer. As a seller in the US what can I do to make receiving the package easier for my Canadian customers?

[@TheNotSoOriginal]

Thanks man good advice. I live in Edmonton too.

[@911axe]

Interesting. Always wondered why some sellers won't ship to Canada. Probably too much hassle for them.

[@manthanpatel4143]

Hello, if you know can you please let me know how to clear the commercial package. thanks

[@j_holtslander]

Purolator is owned by Canada Post basically.

[@pixie1310]

What about if you have a PO Box? Would you just show the post office the B15 form?

[@aparnala]

THANK YOU!

[@JP11155]

I was just charged another 30 dollars for a 120 dollar poster. This is absurd, DHL is literally charging me 30 dollars to clear a POSTER through customs. Unbelievable.

[@davestory9141]

I'm also from the Edmonton area. Do you have any videos on receiving shipping containers from China?

[@maximilian7815]

I ordered cleats from Nike in the USA and they have been stuck in Customs for one month ( my delivery is Canada post)

[@handoko2020]

Most marketplace now should charge import fees - Australian order things from overseas, if it's less than $1k it will just charge 10% on the purchase on either eBay/Amazon. This way anything less than $1000 will just pass through custom without checking and directly to customer. Canada should do the same. Europe does the same already but sometimes hiccups does happen.

[@michellevv5352]

What if my ID is not the right address the package was shipped at as I just move to a new place it was delay because they are accusing me of reselling branded products as I'm only wanting to give it to my wedding I wonder if they will ceased it as CBSA wants me to personally go there in edmonton

[@AlejandroRodriguez-jt1qh]

Was hoping someone could help with a question , I made an order from eBay but I didn’t use my real name on the shipping or billing address but I have my id with my address and my bank card used for purchase will I still be able to clear the package myself at the cbsa office

[@ellenyun9321]

I'm trying to self-clear for my shipment too, but I'm having some trouble with ups. I phoned the customer service and a representative told me to expect an email attached with the documents I need within 24 hours. It never came, so on Friday I phoned them again and got a similar response. I checked the status of my package. It seems like I'm supposed to pick up from their warehouse within 5 days from March 26, but I'm still waiting for that email.

[@ItsStuder]

You shouldn't have to pick it up from their warehouse in most cases. Once you get the documents from them, and you send them your B15, they should make another delivery attempt. I would call back and be very direct that you're still waiting for the documents and that it is time sensitive.

[@danielalmeida3064]

Have you ever driven across the border with used goods and been asked to pay taxes? My friend is giving me his old pc parts and I'm wondering if I'll have to pay taxes on it. USA to Canada

[@yazeedadewusi1801]

If I go to my local cbsa office and give out all the forms and pay for the package which will be cheaper, will they get my package and ship it to me? Also how do I know what cbsa has my order? Do they just get it from the warehouse.

[@swilahpowpow9174]

Hi, I bought 100units that are worth about 10$each. My question is : when the shipment arrives to canada, will it be held until I pay the taxes on it ? Or will ups automatically bring it to my door ?

[@Ben.N]

great video but your camera settings seem a little off

[@amritchhetri1096]

Hey man I did order a printing supplies from China to Saskatchewan..do I have to pay any customs fee on that one ..it’s from air cargo ?

[@greytiger10]

If UPS delivers a package and then a month later tries to bill me, can I still self clear?

[@CY26]

What if my package was already delivered and i opened all the packages and threw them out. I got a voicemail an hr later saying i have outstanding fees. Do i still need to pay them or will there be some kind of interest if i just ignore the payment? I dont have a declared price on the packages so what am i supposed to pay if i go to the office to clear?

[@rccowboy709]

I bought a blacksmith forge and I got a bull 2 week later after getting the package it bull crap

[@twuschcanada]

Hi. I just started a business and will be dropshipping my products from Germany. Any advise on how I can avoid this scenario for my customers.?

[@ewoods9088]

Ups dropped two boxes with security at my condo. Two weeks later they sent me 2 invoices for $40 each on the $59 US item. What can I do now since I already have the items? I paid for shipping with the vendor but did not contract with Ups to deliver them.