Canon PowerShot SX620 HS - Wireless Connection with a Windows Device

[@goodjun]

I have this camera and the correct wifi connection, but sometimes it is searching forever, and then said "device" not found. I would prefer to have a cable connection as an option, but it is not included in the sales. I hope Canon will make both wifi and cable connection available in the future. Many of your costumers are not computer experts.

[@mudchute4dlr]

did you manage to fix this? if so, how?

[@masseffect1954]

Okay have to say they told me how to fix it. And yes I now have a wifi connection. Thank you Canon and the employee that never gets credit for the fix. May you be blessed.

[@charissenicole1094]

OMG thanks so much!!! I was getting frustrated, this video definitely helped me out.

[@ZijieYe-j7g]

would be great if another tutorial about windows 11 is made

[@Great.Sambino]

thank you so much for this video i thought i was lost

[@BirdOPrey5]

Why can't the cameras work just like the Eye-Fi cards from 10 years ago? Super simple. Turn on camera and any new photos copy to computer. Done. They even transferred as you took them if you were in Wi-Fi range. Yes there was some setup to be done but you only did it once. If the card was more than 2GB I'd still be using it. That said thankfully I found this video. Computer Engineer with 20+ years of experience (30+ with computers) and nothing made sense about getting this to work, it was like Canon was trying to force me to sign up for their online service I knew I didn't want.

[@ISOaudit]

LOL, I was going to buy this camera until I saw this video... Thank you Canon for the head up on what not to buy...

[@bbomar8786]

You only have to do this the first time.

[@mudchute4dlr]

'i was going to get an iphone but i didnt know i have to set up everything from the start, including a brand new icloud account, so i didnt'

[@donyale1883]

Why would you use a different camera in your demo??? No Wifi Connection Setup app with the software downloaded. So pretty much stuck.

[@CanonUSASupport]

Hi, Donyale! As the wireless setup procedure is the same across multiple models, we reused some of the the footage we shot for the PowerShot G7 X Mark II starting at 2:51. While the exact location of the Wi-Fi button may vary by model, what you see on the camera's screen in the video should match what you see on your PowerShot SX620 HS. If you've carefully followed all of the instructions covered in this video and you're not having any luck, our PowerShot support squad will be happy to help you get connected. Take a moment to register your PowerShot SX620 HS at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope this helps!

[@coffinperson]

The old image transfer software is outdated now. I downloaded the new one, but can't seem to transfer directly to computer through wi-fi without using the image sync feature.

[@CanonUSASupport]

Hi, Jacob! If you're having trouble getting your PowerShot SX620 HS to work with your computer, our support team will be happy to help you. Take a moment to register your camera first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!

[@vice86]

I was hoping Wifi also meant upload your photos to your Google Drive/Photos account.

[@SebasparraP]

and it does it, in image.canon you have the option to upload your photos directly to google photos, dirve, adove or your youtube chanel

[@mudchute4dlr]

technically, you could save it your device, then to google drive, and just delete it from your device. slightly complicated, probably faster than this feature if it existed

[@peterhallahan8098]

I have been at this for a couple of hours. Was finally able to download the photos I wanted but now I have no idea how to go about it the next time. I have a "Map" icon on my desktop which is of no use. When I try to use the Image Download Utility (under Canon Utilities) absolutely nothing happens. NOT HAPPY JAN.

[@CanonUSASupport]

Hi Peter! Our support team is happy to guide you through the process one-on-one. Please reach out to them at Canon.us/ContactYT We look forward to hearing from you!

[@orldxn]

thats exactly what is happening to me right now, did you fix it?

[@janisrebecca6981]

This goes too fast ... I am having trouble with all the things I am told to do, I have to keep closing this window I am used to connecting with a USB... I am too old for this. I might just use card reader. I am going to try the support team when I get a chance. I am happy to see I am not the only one frustrated with this

[@julie-annhamar4884]

I also tried but came to a stand still when I couldn't open the downloaded canon instruction, HOWEVER, if you take your memory card and pop it in your laptop you can transfer your photos that way!!

[@vice86]

seems a lot easier just to do it that way.

[@Sam-ib6in]

tysm for this!

[@60Babette]

So helpful. I just followed the video, pausing to carry out the instructions, and tho some of the steps were different on my camera, somehow the photos transferred to my computer. Still prefer to plug in an SD card or transfer via USB. Oh well. New technology all the time.

[@gymnastxplr1069]

My camera can’t even find a device to connect to but I’ve done all the previous steps correctly

[@CanonUSASupport]

Hi! Thanks for following the steps shown in the video. If you're not having any luck, then we recommend talking to our PowerShot support team so that they can figure out a solution for you. Take a moment to register your PowerShot SX620 HS first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!

[@hyper5573]

I love this camera but how to use it as a webcam for streaming

[@CanonUSASupport]

Hi! The PowerShot SX620 HS is not designed for livestreaming. Hope this helps!

[@windigoo_neo4176]

Thank you I’ve been trying to use it as a webcam for a while lol

[@Darklocq]

@@CanonUSASupport No, it does not help because we know you have Canon Webcam Utility Software working for several years now for both EOS and PowerShot cameras, just not this cheaper but more popular model. It's not very plausible that this one would not be supportable in that software; the underlying tech is the same. It looks like a ploy to force people to buy a more expensive camera. Not going to work, since we can get a high-end webcam with built-in dual mics and light for much less than the price difference between the SX620 and the SX70 (which WUS supports, but which is excessively large to use as a webcam anyway).

[@grampacanuck]

Be very careful when you are searching the Start menu for the "Wi-Fi Connection Setup" app that you have the dash in the middle of "Wi-Fi". The start menu won't find it if you enter just "wifi" or "wireless".

[@savagelightning]

I did that, but it didn't work

[@CanonUSASupport]

Hello: If you have questions after following the video tutorial, you may want to speak with our camera support team. You can find all of your personalized support options via your My Canon Account at: canon.us/account We hope this helps!

[@jamesroussos5552]

I am returning the Canon I just bought. This would make three cameras that I can't get working with wireless. I don't know why I bought another. But no more Canon for me.

[@Shrumplol]

Hello, I have done the following steps but when i open the software on my pc the camera disconnects

[@CanonUSASupport]

Hi! Thanks for trying out the steps shown in the video. We recommend giving our PowerShot support team a call so that they can figure out a solution for you. Take a moment to register your PowerShot SX620 HS first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to help you soon!

[@hlwdreina]

You saved my life. Thank you so much ❤️

[@krzysiekb1922]

Is it possible to utilize this camera as a webcam?

[@CanonUSASupport]

Hi! Select PowerShot camera models can be used as a webcam via the free EOS Webcam Utility. Specifically, these are the PowerShot G7 X Mark III, the PowerShot G5 X Mark II, and the PowerShot SX70 HS. We're unable to ensure compatibility between the utility and other PowerShot camera models. You can learn more about EOS Webcam Utility at canon.us/2n5u7 Hope this helps!

[@nicolasvargasdiaz9020]

I want to use my canon camera as a web cam, can it be possible?

[@CanonUSASupport]

Hi, Nicolas! While the PowerShot SX620 HS is not designed to be used as a webcam, we have a number of other models that support that. Learn more at canon.us/2n5u7 Hope this helps!

[@ptcandy]

NOT HAPPY - tried to follow instructions to download software but can't find it for my mac OS 10.11, I have a feeling they don't support a Mac desk top. This sucks!

[@ptcandy]

That explains why it wouldn't install when I downloaded it. It would've been nice to know this in advance. I will update my OS and let you know how it will turn out.. Do I have to go through Canon iMage Gateway or will it download to my photo file directly? Thanks.

[@ptcandy]

I was told by your customer service that it won't work on OS 10.13 either. Not right to offer a feature only to find out after the purchase the feature doesn't apply to your equipment. FYI 10 percent of the entire computer universe uses MAC.

[@CanonUSASupport]

Hello again! We apologize for the error on our part. After further investigation, what you were told is correct. Wi-Fi connections are not supported with OS 10.13. We have a compatibility chart on our website that lists the various software applications and supported functionality. You can reference it at Canon.us/fu5kj We hope this information helps clarify things.

[@ptcandy]

Thanks for the follow up. Do you think that may change in the future or is it what it is. The retailer is sending me a cable to connect my camera to the Mac. Better than nothing.

[@daverichard9237]

Hi,Can the Camera SX620 be connected to more than one Computer? Ie I have a shop with 3 computers and i work on them all,I only as because another camera I was looking at (Sony) could only be registered to one computer (strange) Thanks

[@CanonUSASupport]

Hi! Your PowerShot SX620 HS can work on as many individual computers as you want. To get the best performance and to take full advantage of your camera's capabilities, we recommend making sure you've got the accompanying software installed on your computer. You can download it for free for both Windows and Mac at canon.us/3mywy Hope this helps!

[@daverichard9237]

@@CanonUSASupport Thanks very much

[@daverichard9237]

Have since bought the camera and can't connect to my pc, finds the router, and log's in fine, Then just won't find any pc, Have researched this, and seems to be a common problem with no solution? I am annoyed as bought this camera, for this reason, a lot of people say "just take out the memory card and out in your PC" I can do that with any camera! Hope you can help with this

[@robertbroadhead6173]

I've given up,have headache will be throwing it out of the window shortly,bought the wrong camera I think

[@CanonUSASupport]

Our support team can help you, Robert! Please reach out to them at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We hope this helps!

[@celiag7427]

I am beginning to think the same

-this is TOO complicated! can you make it easier????

[@CanonUSASupport]

Our support team can most certainly make it easier for you, Evelyn! Try reaching out to them directly at Canon.us/ContactYT We hope this helps!

[@pauliorio1631]

Spent over 4 hours trying to setup this camera for WiFi. No USB cord provided so you are stuck. This youtube video is useless as their onscreen does not match my Windows 10 and it appears that you would have to be a software programmer to decipher the myriad of instructions. Why did you need to make a one touch camera so complicated and only suitable to a NASA engineer??? I was forewarned to stay away from Canon PowerShots for this very reason. Back to Hunt it goes.

[@masseffect1954]

I got the SX610. Yeah the wifi is impossible to set up. You do what the video says and the camera says look for the cloud symbol in the wifi menu. As far as I can tell there is no wifi menu. All my choices are either a cell phone or the computer symbol which if you pick that your back at the select the cloud symbol in the wifi menu. Vicious circle.

[@CanonUSASupport]

Hi Maury! There is another button on the back of the camera that open the Wi-Fi menu. Press the PLAYBACK button first, then press the UP button to open the Wi-Fi menu. The UP button will have a blue radio symbol on it. If you encounter any more trouble, you can reach out to our support team directly at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. They'll be happy to walk you through it one-on-one. We hope this helps!

[@KarizmoPL]

I have problem with windows 10, the camera dont see my computer, other computers don't have problem but canon dont sse computer only witch windows 10

[@CanonUSASupport]

Hi! If any of your other computers are running Windows 10 and your PowerShot SX620 HS can work with them, you might want to see what's different between the working computers and the non-working computer and make adjustments as needed. You can also give our US-based support squad a call so that they can troubleshoot the issue. Just register your camera first at canon.us/account and you'll get access to all of our support options including our toll-free phone number. Hope this helps!

[@mudchute4dlr]

this is annoyingly complicated, i wish they just made the canon camera connect app (the mobile one) available on pc, in the microsoft store or mac app store, as it is so much easier. of course, even that has its issues, for example, it takes judt under an hour to download 11 videos (10-20 secs each) and for some reason it even cancelled downloading the last one even though i didnt press anything (though this might be an issue with my wifi, not sure). i know its possible to change this, because i used to have an sd card to usb adapter thing, and i could use that to import images from my camera to my laptop really quickly, until i lost that and had to resort to trying other stuff

[@CanonUSASupport]

Hello, If you are running into problems with the process, our friendly camera support agents can troubleshoot this for you and get you set up. You can reach them at 1-800-652-2666 Monday- Friday; excluding holidays. Outside the USA, visit our Global website at Canon.us/globalsupport.

[@mudchute4dlr]

@@CanonUSASupport at 4:24 it just says 'searching' for quite a while then 'device not found' and i cant find anywhere on your website that allowed me to just speak to someone. please tell me how to fix this here, and dont just take me to your website

[@CanonUSASupport]

Our PowerShot support team will be glad to help you. Just dial the number we provided you earlier and you can talk to them directly. Again, they're open Monday through Friday (excluding holidays) at 1-800-652-2666 which spells 1-800-OK-CANON. We look forward to your call!

[@mudchute4dlr]

@@CanonUSASupport as i mentioned, i need the instructions here in youtube comments

[@itsmejas0n]

But you cant use it as a webcam...

[@CanonUSASupport]

Hi, Meb! The PowerShot SX620 HS is not designed to be used as a webcam. Check out canon.us/livestream to learn about EOS Webcam Utility Beta and which cameras it's compatible with. Glad we could help!

[@missdragoness6132]

Good lord, one has to be a computer programmer to do this, I won't be.

[@fredpearson5204]

Relax, it's actually pretty easy.

[@robertostman2075]

sooo.... effortless....????

[@Gammanoize]

tnx babe... that solved my problem

[@chandudrone]

Canon 60d software update plz reply

[@RiderXXX]

Unfreakin' believable.

[@michaelshea5722]

It would be easy for all of us if you just installed a USB connection so that we can plug-and-play immediately to our PCs/Apples etcetera. But this is beyond the limited commonsense and even more limited abilities of your boardroom-level techies: wealthy backgrounds not healthy talents got them their jobs. Technology should be progressive and make life easier, not unduly complicate things.

[@biswaranjanbehera2456]

I want to buy compact camera within 20000. Is canon sx 620hs perfect for me?

[@CanonUSASupport]

Hi Biswaranjan! The PowerShot SX620 HS is an excellent compact camera. However, we don't have pricing information for outside the US. We recommend reaching out to our friends at Canon in your area by going to global.canon/en/support and selecting the appropriate region and country. We hope this helps!

[@gxneuz9211]

thank you sir

[@laurenvlogs8797]

It's a bummer it won't connect to the internet anymore :(

[@CanonUSASupport]

That is definitely a bummer, Lauren. We want to help! There are some additional resources on our Wireless Help page that you may find useful at Canon.us/mr5j If you're still having trouble with it after that, our support team is standing by to assist. You can reach them directly at Canon.us/ContactYT by email or phone. We hope this helps!

[@sohelykhan1632]

does not work. can find any device

[@CanonUSASupport]

Hi, Sohely! If you've followed the instructions shown in the video and you're not having any luck, we recommend talking to our PowerShot support team for additional help. Take a moment to register your PowerShot SX620 HS at canon.us/account and you'll get access to all of your support options including our toll-free number. Hope to talk to you soon!

[@dianapetty7881]

does this work on sx610 hs?

[@CanonUSASupport]

Hi, Diana! Check out canon.us/3krV5Y9 for wireless connection instructions specific to the PowerShot SX610 HS. Hope this helps!

[@UniquelyJas]

Mines keeps saying disconnect

[@CanonUSASupport]

Hi! If you've followed the instructions shown in the video and you're not having much luck, our PowerShot support team will be happy to help you. Take a moment to register your PowerShot SX620 HS at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to talk to you soon!

[@michaelmcdaniel225]

I have been at this for hours. Each time, I get a little farther along. Then the video fails to match my situation and I have to employ "guess and check" until something on my computer or camera happens to match. The camera interface designer should be forced to endure this sort of labyrinth to get lunch.

[@CanonUSASupport]

Not to worry, Michael! Our team of experts is standing by to help you get it connected successfully. Please reach out to them at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!

[@elisasagun5889]

Thanksss very helpful 😒

[@delmay175]

What a palaver, why not just have a usb cable connection. This takes ages when like me, you have several Canon cameras having to go through wifi setup with each. I end up removing the SD cards to transfer files and not WiFi. USB connection is far easier and faster.

[@samROKZzzzzzz]

thnx!

[@cherylserra9804]

I have been at this for two hours. If I don't get help over the phone, I'm returning this camera.

[@CanonUSASupport]

Not to worry, Cheryl! Our support team can help you get it connected. Please reach out to them directly at Canon.us/ContactYT We look forward to hearing from you!

[@wgallemore1]

This is the worst camera I have ever owned. What happened to jut plugging in the USB cable and it works, this wi-fi Cloud crap sucks. I have been trying to get this stupid thing to connect to my work network for 2 hours... If if plug in the camera it showed it their but it says it has no new photos. now I have incident photos that I need to get off and I cant. Cannon can Kiss my Ass.

[@CanonUSASupport]

Hi, William! We can understand your frustration and we'll be glad to help. If your computer is equipped with an SD card slot, you can eject the card from the camera and insert it into your computer's card slot. This will allow you to copy your photos onto your computer the same way you would copy files from a flash drive. If an SD card slot is not an option for you, you'll want to make sure your computer has the proper driver and software to talk to your PowerShot SX620 HS when you use your USB cable. You can install these items from the CD included with your camera or you can download them all for free from canon.us/3mywy If you continue to experience problems, our US-based tech support team is available to help you weekdays at 1-800-OK-CANON (1-800-652-2666). We hope this helps!

[@tlotlosenai7304]

I have a SX610 HS but no smartphone. I'm asking if I can remotely shoot videos with my laptop instead of a smartphone ( as I don't have one). The features say shoot remotely with smartphone but wondering if it's possible with a laptop? Although the app seems to be for android and ios so really don't know. Thanks..

[@CanonUSASupport]

Hi Tlotlo! Remote Shooting with the PowerShot SX610 HS is not available on laptops and desktops, only using the mobile app on a smartphone or tablet. We hope this helps!

[@tlotlosenai7304]

Thanks for the feedback..

[@BirdOPrey5]

Well that is stupid. Why design a phone app to have more features than an actual computer app? Please consider updating the Windows app.

[@andrewmackey8119]

I like the fact my smartphone worked with it now i need it as a webcam with my PC but it isn't possible?? canon YOUR ARE FIRED