Car salesman tells all. The biggest scam car dealers do with your trade value.

[@theoutcast6868]

Everyone know a salesman is a lier and scam artist especially a used car salesman. I haven’t met one honest salesmen in 30 year of buying cars.

[@daivdash]

Just think of a salesrep to be like the robot voice on your Iphone . You have to ask the right questions in order to get a proper response. Salesreps don't lie as much as don't offer up any information without being asked directly. It is you the consumer that need to ask questions. Be polite. But ask questions and research before you buy so you know what questions to ask. And actually who to ask. Find an auto tech that you can trust and ask them questions about the make and model you are wanting to buy. They can give you a better outline of some of the issues a lot of vehicles have.

[@twisteetreat6946]

yeah he's an odemon!

[@alvarohernandez2438]

Wow!. Buy here Pay here much?.

[@ap1dot988]

It sounds like you might just be dumb as shit

[@coopsnz1]

Democrat assholes push up business cost , if you fucking woke up to reality dealers have huge debt to banks , My Director borrows money to buy stock and upgrade a dealership . Government tax and regulate business more so then its harder to pay off loans

[@Andy-1986]

I been a salesman for about 4 months now and thought other salesman and dealerships(I been at my 2nd one a month now) would appreciate me being an honest salesman and I found out I was wrong. I’ve seen salesman and sales managers laugh about ripping people off, making fun of customers, and hide stuff. Finished my last day in cars sales today and am thrilled about it!

[@61britchie]

I actually spoke with you when I was searching for a used car. We could not find what I was looking for but I found you to be very honest and professional.

[@MarkK01]

Back in 2009 I was looking to buy a brand new vehicle for $30000.00. I walked away from it because the salesman promised to include carpeted floor mats in the deal. For $30000.00 carpeted floor mats was a option. Anyway, while the salesman walked away to talk to someone else The new car manager happened to walk by. I think it was planned that way right from the start but the new car manager said that the salesman was not authorized to include new carpeted floor mats in the deal and it would not be included. I said thank you very much and walked away from the deal and have never returned to that GM dealership.

[@horsesofcourse5063]

That is absolutely stupid. How a sales manager would allow someone to walk out of the dealership over $50 mats. That manager should be fired.

[@BigRed2]

Jenny Kylan Who buys a brand new car, anyone with any financial sense knows that’s the stupidest thing you can do

[@MarkK01]

@@BigRed2 Well when the company i worked for at the time was paying 3/4 of my by weekly payments for me, why wouldn't I? When I left the company my vehicle was paid off and the company paid $22500.00 of that $30000.00. Zero % interest. Now who was the fool?

[@donoberloh]

Big Red There is nothing like driving your new vehicle ofc the show room floor. Do you always want someone else’s hand me downs? If you are looking to save money or get a good deal go to Walmart or Target. Depreciation doesn’t mean squat unless your planning on getting rid of it in two years. Keep it for six years or so and you’ll save money monthly car payments. Buy it without financing and you save almost the entire cost of the car. Living within ones means is always a good idea though.

[@dougm1985]

almost bought a car this past weekend, i went in and asked for what my trade was worth. ( i did my homework, so i knew what it was worth) he came back with 5k. i said i would buy his car if he gave me 7.5k for the trade . he came up to 6k, i lowered mine to 6.5k. he said no, i said no. he says your going to walk over 500. i said yup. My wife really wanted the car. so i say ok to the 6k. he leaves comes back and says he'll give the 6.5 k . now i'm confused because i said yes to the 6k. then i saw it. he added 1400 into the new car, as a destination fee. i said that is already a charge in the sticker price. He say no deal, i think he was mad that i caught it. Never going back to that dealer. i went BBB to complain, i left a review for others to see. His rating on BBB was an "F" before my review. thats the lowest possible rating.

[@CowenJE]

People need to be honest, and understanding. Everyone has a job, you need to make money I don't want to be screwed. There is a fair middle, both sides need to not be greedy.

[@corymcinnish1516]

If I took my current car in for a trade they'd tell me that I'd have to pay them to take it off my hands, lol.

[@karenthomas7082]

I’ve saved up big money, have a decent trade in, know my credit rating, done my research, and need a new car. Scared to death. I feel like I’m about to get scammed, even if I go to a reputable dealer. Thanks for your honest videos.

[@richardmadsen115]

Mike, I was in the business in fixed operations as a Director, Service Manager for 45 years. I have worked in stores that were as corrupt as they come and did not stay long. I spent years in great stores with very high integrity. I ran my departments in a manner that customers were happy to come and visit and spend their money. I loved the business.

[@aquarius9491]

I learned that if you have anything of value in this world theirs always someone that will want or need to take it away from you. If they steal it, buy it or scam it, is up to you.

[@angrycat3525]

My trade-in shuddered on the way to the dealer - it wouldn't have made it to another one. Fortunately, I knew what I wanted, so this was not an issue. I was offered next to nothing for my trade, and the sales rep was stunned when I told him, "SOLD! It's your baby now." As we drove off of the lot, I could hear one of the other guys out in the parking lot telling someone else, "We've gotta get this car out in the back - it's leaking like a sieve!" Was I ripped off? Not when you consider the entertainment value of that moment!

[@travishobbs2830]

Mike thank you so much for saying and defending us as salespeople. When people are rude to me I have no tolerance to help them save money extra money or win a the dealership negotiations. When you sell 25+ cars the industry will take care of you when you take care of the customer!

[@flyingbob297]

I have never met a dealer or salesman that I could trust. The best salesman is the one that can lie the best.

[@VegasJPH]

1. work the price of the vehicle you are after. No, no trade. No, no down payment. Tell them you want to discuss the final OTD price of what you want to drive off in. 1.5 Knowing this price you should be familiar with add on costs and charges. Negotiate EACH OPTION. 2. Know your trade value & stick to it. Yes, they can offer less, maybe more. But have a number you know you will NOT go under. 3. Once you have worked the price of the vehicle you wanted, know and get the trade value you wanted, drop in the $ down. 4. Do NOT let them start by pricing the vehicle to you by monthly payment. They will work the numbers backwards to hit that number & you could be leaving a ton of $ on the table. 5. Be prepared to walk. Leave you number & kindly tell them until you can get "here", I'm going to go look around. Bet your phone rings by the end of the day.

[@Pedroforpresident2024]

More confused than ever this is why i ride a donkey to work.

[@recyclespinning9839]

Donkey power!!@@@!!

[@Ed-lz4jv]

no shit, I may start just stealing cars, zero down zero payment LOL

[@minnesotasfinest]

I've been selling cars for about 3 weeks now. I noticed that if your up front about everything people seem to trust you more

[@warmbeergamingdude]

lions fan 2081 Exactly

[@moose_tracks41]

Exactly.

[@TheBerkeleyBeauty]

Imagine that. People trust honesty. Go figure.

[@pointblank1978]

I tried being a car salesman but people thought I was lying. They would go down the road and pay more for the same car. 🤦🏽‍♂️🥴. I’d make a follow up call with the original offer and remind them. Wish em the best.

[@blvkqmusicgroup]

You need to work on getting to the point!

[@cheryl1205]

how many times does he say "long intro, i know" then keep intro-ing? dunno, i clicked off after the 2nd. still haven't learned anything from him.

[@MrGrimHD1123]

He does go in depth sometimes, but he offers a lot of useful information

[@outofbody6797]

Patience, he’s literally giving you free game. Ungrateful asshole

[@bridgetbarnett6423]

THANK YOU!!! I couldn't take it. Lol

[@marqj301]

And you need to work on patience...

[@RH-qk5lt]

This is exactly why i know the value of my cars when i walk in a dealership. And from that point, the only thing that matters is the difference. Difference in price between trade in and new car price. On a new full size Chevrolet truck 20% off msrp, a fair price for my trade, no extras and no financing. Has always worked for me. You must be a good guy! Flying the "W". !

[@josephjenkins9225]

Thanks for these videos. My late brother-in-law was a manager for years and years and left me with a sour feeling about car dealerships. Your videos are very explanatory and helpful.

[@coevers1962]

Thanks for this very useful video. I used it in purchase of a vehicle this weekend. Dealership started with trade allowance and I demanded ACV. Their offer was far below the market value, as established by the KBB cash offer you mentioned in your video. That offer was 4K more than the ACV trade in offer. The dealership was unaware of this tool and it’s potential. I sold to a kbb dealer and bought the new vehicle with no trade. Very helpful! Thanks again.

[@radmanmancru9239]

%100 of the time you will be screwed at the dealership, is the summary of this video.

[@snapperdawg5876]

radman mancru should be Dealerships have so many ways to phok u .here's just a couple.

[@tommytruth7595]

Car dealers will all rot in hell.

[@radmanmancru9239]

Scott Paulson how is going to the dealership lazy? Buying and selling cars is their job. Wheres is your logic coming from? You probably think that lazy people go to the hospital also, you know because people are to lazy to do surgery on themselves.

[@petercortez1142]

Good point Scott. If you want to make the most on selling your own vehicle, do it yourself. Get it show ready just like people dress up houses to sell. If you want to buy a vehicle get quotes on what a loan would be like for you. You're not only getting a car but also getting a loan.

[@garymiller2056]

@@radmanmancru9239 I wouldn't buy a car or have surgery if I thought they were going to make a PROFIT.

[@dustman1240]

I like when the dealer starts to get frustrated because i smile and tell him i wont budge on my offer. Then after 3 or 4 trips back to the "managers office" and 3 or 4 times i dont budge he agrees to my offer.

[@robertgantry2118]

OK, I have a question. So I'm always up front with a car dealership. I tell them straight up about anything wrong with my trade in, any negative marks I might have on my credit, and I've always done my homework on my trade-in value and what kind of interest rate I should expect. So when I find a car I like I ask the salesman to get me a price quote on the car and to check the interest rate. They almost invariably come back to me with a bunch of bullshit numbers, usually centered on the amount of the monthly payment, completely omitting the interest rate. Now, since you mentioned treating people with respect.... So when I ask for the bottom line sale price and interest rate and the salesman comes back with figures on monthly payment, I think it's a bit disrespectful and it pisses me off. So I guess my question is, WHY do they seem to want to avoid talking about bottom-line numbers like total sale price and interest rate? I mean, it's pretty simple. Show me the interest rate that your bank intends to charge me, show me the term of the financing, my down payment, my trade in, and all that stuff, and let ME decide if I can afford the car. Is that really so hard?

[@yoshiopalos3288]

Robert Gantry they don’t talk OTD numbers because you’re not paying cash. And they won’t quote you on interest because they don’t know your credit. If you let them run your credit then you can get that info. That’s why they try to get you to focus on payment. As it’s a smaller number than seeing a $30,000 price.

[@SortoMario89]

I have to disagree with palos. Truth is the pencil is meant to shock you. To bump you, to get you into the mind set that the 300 payment is not a option. Instead 430-445 is your range, pencil number 2 after you say no way!!! comes back at 370-385. After seeing that 435 you now think 380 is great!!!! Why? Because the payment without warranty, gap, and holding on interest is really 300. So where does that 25% extra in payment come from? Mark up and back end profit. Now if I told you that 15k car will be sold to you at 20,500 you the customer would say no I'll pay 15k. Which in terms means no back end, however if I make you believe the payment is 405 (higher then the second pencil but far lower then the 1st) you'll still happily agree thinking you got a deal far better then the first offer. In reality you just bought that 15k car for 20,500 while thinking you got deal. When we talk bottom line number we can not readjust( up sale) the price of the vehicle to meet the payment. Instead the payment revolves around the set purchase price with out finance making additional profit. The dealership wants readjusting the purchase to meet your set payment.

[@dsmdriver2588]

That's y I bring my own financing and only discuss OTD numbers

[@jasonchapman4836]

Thank you for all your vids! I am about to custom order a car. I have built my car online and know the MSRP. I am afraid when i go to the dealer they are going to rip me off. What can i expect and what should i do to get the best deal?

[@eileeneclark9011]

3/7/20... Chevy Dude you get paid by #1) sleeping well every night...#2) being able to look @ yourself in the mirror every morning...#3) knowing you have actually HELPED ppl instead of screwing them over on an important financial deal in their life. Thanks for being a "good guy".

[@Travisrogers87]

“If they will write you a check they’re showing you ACV” ... wrong. They could easily be showing you BELOW acv, a devalued number as a stance to negotiate from.

[@IMRROcom]

A funny story - Girlfriend went to go buy some gas in her late 80's Firebird. She came home with a brand new 95 GEO Metro, I was like what in the world were you thinking. Then I got the rest of the story. Apparently leaving the Gas station the transmission dumped it self and all that was left was 1st gear. So she coasted/rolled it into the chevy dealer across the street. Sales man jumped on her like buzzards on a dead armadillo. 1st thing the did was offer to take her car around back and appraise it. Separate victim from their car and their way to escape. During that little ride back no one at the dealership ever noticed or cared that it would not shift out of 1st gear or would not go in reverse. They sold her the GEO with a great deal on her Firebird - took over the loan/paid off. Then about a 10 days later we get a call from the dealership wanting the GEO back saying that he Firebird was all messed up. She was I do not know what you are talking about, your guy took my keys and drove my car away and that is the last I ever saw of it. The car worked fine when your man took it to the back lot. I have no clue what you did to the car, you had it for 10 days. Were your people out racing it etc. Seems when the transmission locked it ogered out some keyway in the crank and the crankshaft needed to be replaced too. So more than just a busted transmission, clutch/flywheel spun on the crank destrin that. Playing a dumb girl she ended up getting a real good deal on a new car and more money back on the Firebird than it was worth. FYI: for the people that did not figure it out this is 1995.

[@IMRROcom]

Yes, not the 1st smaller metros from 1994 and earlier. 1995 Geo Sprint/Metro It was actually a nice little car. The Firebird well it was a late 80's Firebird, it ate gas like someone put a hole in the gas tank. It was a pretty looking piece of Junk. It was a 5.0L T-Top manual car Gold on Black maybe 200HP aka a big black Turd. My 1974 360 Duster would just walk all over that car and the Duster got better gas mileage too.

[@waterheaterservices]

IMRROcom Having had a 96 Metro 3 cylinder, I would trade it for a 82-92 Firemaro/Cambird running on 3 of 8....it would still run off and leave my 55 hp Googoomobile.

[@IMRROcom]

Jim Rr but you never owned the gutless turd they call a 1980s something Firebird. You should feel lucky that you owned a metro. 80 cars where crap and still are crap.

[@PinoyPadyakero]

i love reading stories like this.

[@OptimumRacingMk3]

I loved my Supras; 85 & 88 turbo; bot with MT!

[@aaronlaro2083]

So from watching a couple of your vids ( since I just found your channel). your the only honest car dealer i've heard of? That's still to be decided. But there are a couple things you forgot to mention which I have learned from dealing with countless dealers over the last 25 some odd years. Every dealer I have dealt with has done the following: 1st when the sales manager does their test drive and appraisal they DO NOT let the customer go with, 2nd the sales manager will NEVER talk to the customer, they stay hidden in their back office out of sight, 3rd the sales department will NEVER show you a live (current) market value on your car, in the rare chance you do get them you show a live market value, they will only show a low value auction site and say this is all you car is worth cause no matter what you trade-in the sales person is going to say (and I quote) "we're just going to send it to the auction anyway". So if you are trying to be an Honest dealer and I salute for that, make a vid telling the whole truth not just half truth. Now I could go on about how I have been trying to trade in 2 of my cars on 1 new one for 3 months but it hasn't happened cause they keep trying to rip me off, so i'll save that for a comment on another one of your videos.

[@livewire6925]

Good Job! I hope your sales go up. My last purchase was a Camaro and my salesman and staff were impressively up front about most of these parts of the deal. They have gone the extra mile also in service and parts. I understand profit and want my dealer to be successful. Its the American Way. You have done a great job of of clarifying this process. I believe this approach to sales is good for both parties and educational for the consumer. Educating and working with the individual consumers builds trust and life time buyers. It also promotes both the Dealership and the Brand. People like to have a good relationship with their dealership. Using an up front disclosure sales process can be the first step in future customers, as well as changing attitudes about car salesmen. Carry On Dude!!

[@jimbeck3230]

Learned a couple of things from this video: 1. The instant what the dealer will pay for my ‘perfect ‘ car.. valuable when I am trying to figure out what to pay for a used car I want to buy. 2. You have a great looking popcorn popper in your home.

[@beast11135]

I went to look at the the 2017 Camaro's last year. I was ready to get one, I told myself that If they give me a good trade In price I'll get It. My car isn't expensive but at the time I was single and had more than a lil extra money. So I go In, test drive a 2017 50th year Anniversary Edition RS and then after we go talk numbers. My car Is a 2003 Honda Accord Coupe V6 In excellent condition with under 80k miles. The guy tells me they can give me only $1,500 for the car, at that point I decided I didn't want to get cheated. At the time I could have sold the car for about $4,000 or more. I'm glad I didn't get the Camaro now, they're awesome cars but at age 22 I know my insurance would have been double what I pay now.

[@wildchild0168]

Chevy Dude nothing against you sir. I had to many bad experiences car shopping when I was younger so no longer buy from dealer ships. Also anything that depreciates thousands of dollars when I purchase it new then drive of the lot is a poor investment , unless you drive it 15 years or more. Anyhow subbed and 👍 video.

[@KagemushaRonin]

The nice thing about buying a new car, you know the car has been properly "broken" in or not. buying a car that is 3 to 5 years old is a gamble.

[@moose_tracks41]

I bought my share of preowned but now I buy new because I’ve seen how a lot of people treat their stuff....

[@gijaleel]

"The silent walk-around" had me rolling!! Bwhahaha

[@NotMalix]

just trying to help you get to those 2,000 likes. Don't even know if you read these and or how or why I stumbled onto your channel, but I'm subbing, and liking your videos. I appreciate the informative videos and seeing a fellow salesman with integrity. Thanks, Chevy Dude.

[@tntt3chreviews803]

Mike I have always felt car salemen are there to rip you off. But I feel if lived in that area. I would buy a car off you. Your a salesman others should watch your videos because u are very honest and respectful. I very much enjoy all of your videos. It's great to see the truth that needs to be told.

[@smokeshackmerica2722]

Most people are trading in cars they still owe money on. I think that would be a better video

[@urmantaqi3253]

Please do video for trade in where car buyer owes money on the trade in. Thanks much

[@miriamrobarts]

This info works for that situation, too. All you have to do is add the amount you still owe into the equation. So if my car is worth $5,000 & let's say I haven't done a great job on my finances in the past, so I still owe $8,000 on my car loan. (A lot of people are upside-down on their car loans - meaning they owe more than it's worth because of depreciation.) If I then get a trade in offer of 3 or 4K (remember - the dealer doesn't care how much you owe - they only care how much it's worth), I need to keep in mind that I still need to account for the 4 or 5K still left on the loan. This amount could come from my savings, or I'll need to add it to the amount of my new car payments, OR better yet - I decide that I can't afford a new car right now, and I keep driving my old car (and hopefully, work on reducing my spending so I can pay down my debts). Ideally, you want to wait to buy a new car until AFTER paying off your old car AND you've saved enough for a down payment on the new car, or even better - save up for the whole amount of the new car.

[@reaperjony5772]

Chevy Dude must be the celebrity at his dealer 😂

[@Robert-lo6uf]

This guy is correct! I worked at dealers for 17 yrs. they are snakes 🐍!

[@TheLionAndTheLamb777]

Car Stealerships.

[@rogercarpenter769]

GREAT VIDEO BUDDY. That's Why I will NEVER buy another new car from a Stealer, I mean a Dealer... I only buy from private sellers.

[@Gears.and.Gadgets]

I highly appreciate your ethics and candor. Just watching your video I realize now that my trade was a 1976 Ford Windstar. My new vehicle was a 2017 Ford Transit Connect XLT. Based on what information you covered all in all my deal wasn't bad at all fact it was good. And this is out here in California. I think the saleslady that I had might have learned from you which is a good thing.

[@jkanclark]

I never trade in my cars for two reasons. First and foremost, I don’t want to sell the car to a dealer at cost so they can sell it at retail. I can keep that money in my pocket and sell it myself. Second, no trade means you only have to work ONE DEAL, and that’s the purchase price of the car he’s selling you. Nothing else. No bucket moving. No shell game. One deal.

[@mojomanrosie]

why do customers pay delivery/shipping fees? shouldn't this be a cost of business between manufacturer and dealership?

[@michaelbarker3749]

Christopher Rosenbalm “we pass the savings on to you” (the fees too)

[@njeddie4488]

They get all their money from customers... by definition. All you are talking about is how it looks on paper.

[@TwinTurboToyota]

I don’t

[@deebee8935]

Christopher Rosenbalm. Its a simple way to bump up profit.Thats all.

[@sekhemel326]

They are supposed to pay that. The customers that are sheep don't say nothing.

[@skateandfingerboard1]

After watching this, I’m still happy I traded in my R-Titled beater with a slipping trans for $500 lol

[@marcelomartinez-mz1rw]

What refreshing to hear a car salesman honesty and I know god will bless this man busines ,thank you!!🙏

[@tppe1476]

This guy is at least honest. I have always said this, if a dealer sells you a vehicle, that dealer is making money, they wont sell it to you if they are not making money. No matter how good of a deal you think you got, or if you think you got the best of the dealer, they made money on all deals. That is ok, they are not there for non-profit, they have to make money to stay open. I like the fact this guy gives us something to look out for and be prepared. Buying a car is just one huge paper trail, it has to look good on paper for the customer, and the bank.

[@RustyWells2]

And this is why I think buying car like this in 10 to 15 years is a dead business I am sad to say. Younger people are just not going to do it hell they are not even whatching TV anymore.

[@fullmetal44509]

If the laws would change to stop protecting car dealerships over customers then I would agree with you about the industry being good.

[@concernedconsumer1196]

My mom thought me to always read what you are signing. So back in 1988 I was a first year college student working a Union job part time for pretty good money. I bought my first brand new car and because my mom would co-sign, they let me drive the car away that day. I was supposed to get the car for 4% for 4 years thru Ford finance. A few weeks later the dealership calls up and says that they had forgot to have us sign some papers and told us we needed to come back to sign them. My mom worked as a manager back then and had to go in without me. She read the papers and asked why we were not getting the fiance deal I was offered. They said that I had been turned down by Ford Motor credit because I was a part time worker. She said that her daughter made more money then most full time employees. They said, it shouldn't be a problem the payments are the same $180 a month. My mom asked, Why should she have to pay an extra 12 months for the car? She refused to sign on the grounds that it was a dumb deal and that as she had a truck and a tractor loan with Ford they should have approved the deal on the merit of her cosigning. My daughter is going to be heartbroken when she has to bring that car back to you because you are not honoring your deal. She has been so proud of it and everyone in the family has had her drive it to see them, up to PA, down to VA all over MD and Washington DC! I believe they did a quick calculation of the mileage on that car and realized that it was not new anymore. And magically Ford gave me the agreed upon loan for the car, just as signed for on the day I drove away. Thanks mom!

[@shanekennethjamesaustin3949]

G’day from Down-Under (Australia) this is the 1st of your KZbin videos I have seen and although we are in different market places, much of what you have said happens here as well. The most important message in the whole Vlog was “I treat you with respect and demand the same in return - otherwise you WILL pay” In an industry that has traditionally been seen as an opportunity to rip people off this really is the most important aspect. I am nearing my 60th birthday and I have been buying and selling cars and motorbikes since I was 17 years old, apart from the first one or 2 vehicles that I bought where I was too excited (& dumb) to see what was going on I think I have faired very well in my deals. The secret is to be open & honest with what you want and be prepared to walk away if you are not happy with what is going on. Never get pressured into signing anything unless you know from prior research that the deal being offered meets all of your requirements. Very rarely is a deal “only good for today” if it is good today and the dealer is genuine - it will be good tomorrow as well. But again, mutual respect goes a long way in the auto industry. Great video, thank you.!

[@kevinbs05]

So he mentions to ask if they'll write a check for $xxxx to find out if you have ACV or allowance. If the allowance is lower than ACV, wouldn't they say yes?

[@fayjaimike]

kevinbs05 Allowance is usually higher than ACV, they will add prices here and there to the car if anything to offset the allowance. Or they give you a lower trade in value on the final paperwork as shown on the 7K vs 10K example.

[@MrCantstandliberals]

I just bought a car tonight and feel I got scammed on the interest rate. I'm refinancing quickly

[@dennisschnobrich9288]

When I don't get my way at a dealer I walk out!!!!

[@mikek4isr972]

My scam dealer moment (actually 2 of them from the same dealership): Feb 2016: buy 2014 Nissan Pathfinder with 23k miles for $22K out the door minus $3k on trade in. Then we found it was too small for us. Feb 2017: stop by Hill Kelly Dodge in Pensacola, FL to try to work a deal on a 2014 Durango. At this point it had 33k miles, there was $16k owing, Kelly, NADA, insurance statement all showed cash value or trade values in the $16-18K range. Salesman came back with $4000 trade offer. We went back and forth, he came back with BS quickly typed fake spreadsheet of "local auction values" for similar vehicles in the $3500-6000 range, so his manager approved trade up to $6000. I grabbed my keys and walked out. The sales manager tried rushing out, I told home the trade, black book, and cash value, he proceeded to verbally assault me saying I was trying to scam them and they would never "lose $10,000 on a trade" just to make someone happy. Oh then 6 years ago tried making a deal on a vehicle at this same dealership, had paperwork signed by them on agreed upon trade and sale prices, legal document, but it was closing time and they asked to come back in the morning. We came back and they took the paperwork, 2 minutes later I heard a papershreader and they claimed that deal was not made in good faith and they could not honor it. They came back with trade value half of their original and they tacked on $4000 to the advertised sale price of their vehicle. Never again. I reported them to BBB, posted reviews online and somehow they have pull with some of those sites because they got the reviews pulled and BBB request removed because no sale was actually made. Here it is July 2017 and we're still looking for dealers not so willing and purposely trying to scam us. Right now it is at 70k miles (we've had a lot of long road trips) and $7k left to pay. Most of the valuation sites still show $12-16k trade value and retail on the lots is $16-20k depending on miles and condition.

[@sct913]

A former co-worker of mine once accomplished something that up until then I had thought was impossible - he had a car salesman kick him out of the office. As they were discussing the price and various discounts, this guy is being very forceful and nitpicky about everything and finally interrupts the salesman with the question "Can I get the recent student discount as well? At the time, he was 48 and had graduated college about 25 years prior. Saleman says to him "Get the hell out of my office now."

[@larryh7027]

Wow!! This was the most confusing video I have ever watched.

[@AutoAuctionRebuilds]

This is the one I was waiting for!!

[@majorpayne5289]

“No other person has your best interest at heart” - Ultimately, It’s your responsibility to do the homework. (Don’t take their 1st, 2nd or 3rd offer) It’s all just funny math. ✌️

[@BLACK05GO1]

Go on a car forum and ask everyone (with that vehicle) what they paid fro their car or what they sold their car for. Also, go to the dealer section and talk to dealers from all over the country and see who will offer you the best deal. I bought one of my cars from a dealership in Dallas, Texas and I'm in S. Florida. Even after working out a deal for shipping of the vehicle, I saved several thousand dollars over the best deal I could get locally.

[@davebarry4647]

Thanks for the video as it was informative. However, my gf that works for the FBI (she's interviewed 1000's subjects) noticed something very interesting. When referring to the value of a car and how some salespeople lower that price $1,000-2000. You stated a question you believe your listeners may want to know. "Mike do you do this?" This is a very simple question that requires a "yes" or "no" answer. She stated, when people are trying to be deceptive they will not answer "yes" or "no." Instead, they try to convince you of something exactly as you did. "I don't really do it. Um, the reason why is because I sell so many cars and want my deals to go fast." In your answer, you basically admitted that you do it to some degree but maybe not as exaggerated as the sales people you mentioned. You may want to edit that portion out:-)))

[@George1mac]

Last time I ever bought a brand new vehicle was a Pathfinder...I was getting ready to move from South Florida....I started to buy from a Very large dealership there...one of my friends was a friend of the owner. The owner was extremely wealthy and did not care if I bought from him or not, but he sat down and talked with us over a drink. He related much of what was presented here about trading. He advised me to go ahead and move and drive my car and get to my new location. He gave me a printout of what he said a dealership would pay for a new Pathfinder with certain options. He advised I sell my car to someone and not attempt to trade and offer a dealership exactly what was on the printout. I did this and was told no, but he said this would happen and to just go home and most likely I would receive a call within 24 hours because the dealer was going to get an incentive from the manufacturer . I got the call and was told deal if I paid $100 more and I asked why and it turned out there was an item on the vehicle that did cost $100 that was not on the printout he gave me. As is said here, there are services that will give the exact price of what the dealership pays. I do not begrudge anyone from a profit....as Clint says in Josey Wales, even buzzards got to eat. But, as is presented in these videos, I hate to get ripped.....a fair price is a fair price....everyone deserves to make a living....so just what is a fair price....is it the price +$1000, $2000 or $3000 above what is paid by the dealer? The man in Florida told me they made plenty from just the price due to service and incentives and anything above was gravy.

[@George1mac]

Dude, I gave a like to the Vid, and I figured you deserve a sub and share with friends, because I commend you for telling the truth. Business is business and as I said everyone has to make a living...no one should get ripped, but unfortunately we see it all too often. I'm not a youngster anymore, but I may be in the market for a new truck in the future...you're only about 300 miles away....worth the drive for a straight up transaction.

[@rayk9897]

This video should teach anyone watching one thing. GET IT DETAILED BEFORE TRADE-IN !!! Get all the nicks, dings, etc. fixed before they get their hands on it. Gets you more money and makes the dealer more money. Dont be cheap, pay your detailer!

[@jeffloucks2120]

Says the detailer...

[@jaybogreenbo2441]

Rule # 1 - NEVER buy new. Rule #2- Always have auto professionally inspected. Rule #3- Negotiate price. NOT payments. Rule #4- Respectfully let salesperson know you have other options. Rule #5- NEVER be afraid to walk away. There's a 75% chance the dealership will meet your terms (if reasonable) And all this based on the fact that I'm on vehicle #37! Yes, I have adult a d d.....LOL 😁

[@intruder313]

Jaybo Greenbo his is 5x more useful than his 30m vid

[@xomthood]

Rule #1 Is not valid. Never say never.

[@ChoppedSteak]

Rule 1 is incorrect. Pay cash all on day one and you can almost steal the car

[@805mattias]

#3 I disagree. The true dollar amount you pay comes down to payment and interest rate.

[@chuckleroy3992]

@@805mattias true price is the only thing you negotiate. If you go in asking for a $300 monthly car payment they could get you to pay that over 10 years and make you think your smart. Of course interest rate matters as well which is why it is best to secure financing at a credit union as you can easily get a financing for 2-3 percentage points less.

[@mrchase1]

Very good job in explaining this subject in such a simple manner.

[@steveyang6759]

Best way to get the most out of your trade in is to get multiple quotes. When buying my current vehicle we had a lease on a 2020 Honda Odyssey Elite. I drove around to 5 different Honda dealerships getting bids on the vehicle. 1st place said $38k and the highest, which I ended up selling to, was $46k. So shop around. DON’T tell them what others offered you. DO tell them you’ve already gotten or are getting multiple offers. Just tell them to give you their best offer. Also do a little research and know what your vehicle is actually worth.

[@Suckegges]

I bought a truck last year for 15k. Last week I went in to see how much I could get for a trade in and they offered me 4,500! I’m sure they were trying to screw me over

[@JP_7784]

Josh Turri literally the same thing happened to us recently. We laughed and left.

[@Suckegges]

J P and that’s after I put in a new 11k motor in it

[@JP_7784]

Josh Turri Good Lord! That’s terrible!

[@Suckegges]

Scott Paulson it’s a 2003 Chevy 2500hd duramax. I had a Chevy dealership in stall the new motor for me and it comes with a 3 year warranty on it.

[@charleslozada8546]

Screwing Ya over? Ya think?

[@Sewermonkey69]

Yeah, I just got raped at a dealership for my trade at a Milwaukee dealership a few months ago. I hope this video helps someone like it could’ve helped me. They totally caught me off guard with all the sales stuff there and I’m so mad at myself that I bought into it. Huge mistake.

[@beekind6267]

Don't feel bad. It's hard enough 😭😖

[@maykevin5]

I like my method better. Walk in tell them what you will pay and what you want for trade. If they say no give them your number and walk out to the next dealer.

[@PhoenixPreferred]

You do that you can be leaving money on the table. What if they say yes, and you didn’t get an incentive

[@maykevin5]

Auto shopper you do your research before hand.

[@PhoenixPreferred]

I research everyday. Its the whole model of my business, so

[@maykevin5]

Keep researching... As long as you are sitting in their office surrounded by an army of sales reps, the ball is not in your court. They have one job, take as much money from you as they can.

[@PhoenixPreferred]

Yes, I agree. This used to be me. until I learned how to research properly. of course it is a bit unfair. I have such good relationships with my dealers. I can get access to what they paid plus costs of any addition or services. So I negotiate from the bottom up.

[@foxonesplash]

One fact I have known about for over 35 years, is that dealers get kickbacks from the factory at the end of every year for every vehicle they sell. Some 35 years ago it was as much as $400 for each vehicle sold by a dealer. If you confront a dealer about this fact they will lie and deny it exist all day long. They will also tell you they do not have to come down of sticker price for their cars because they are in high demand or that they just can't. More lies by a dealer. There is a huge mark up in the price of a car. Why else could they afford to have such a fancy dealership building and offices. Never let a dealer finance your car, they get kick backs from the loan company on the cars they sell and get financed with the finance companies they use, which is often one of the big three auto manufactures one finance companies, GMAC, Ford Credit or Chrysler Credit. Do not fall for their lies.

[@JohnnH999]

Just started watching your videos, nice to see a salesman with integrity and a genuine care for customers! Recently experienced the worst salesman ive ever met a couple weeks ago and they clearly need to watch your videos. So much so as I told the owner to fuck off, and I don't ever get mad lol. Question for you, looking to get into the industry what're some books and other things you recommend researching? Big risk of a huge pay cut, I do okay but always want more, so I want to get the knowledge I can before I go in. Thanks!

[@ToxicA55hat]

Gotta start with Love the channel, and the content. I am a fan. At first I was drawn in to this vid. Then @19:20 or so I feel like the real inspiration for it, became clear. You felt disrespected. With the assumption that was the intention( I wasn't there). Not considering some buyers are just not well prepared or educated in the industry. That potential client may have been just misinformed or not informed at all. Possibly just trying to negotiate a better deal without all the tools and data available to you. The vid went from educational to directed, seemingly just to get those lines in. Then went back to educational. Overall great vid.

[@robertmcgee7083]

Wouldn’t it be better, before talking trade ins, determine the bottom price of the vehicle you want to buy? Seems simpler for the buyer.

[@ryadhasanahmed5443]

hey Mike if I wanted to buy from your dealership how much would it cost to ship to Plano, TX

[@ryadhasanahmed5443]

Chevy Dude ok thanks

[@steverapos3904]

Here are my experiences: 1. Many dealers will start quite low on the trade in value - so know the value of your car before you go in. However, be realistic - often the best you will do with a dealer is less than what you see people selling a similar car for in a private sale. The dealer is trying to make a profit and they got to cover the costs of selling commissions, fixing up the thing and the opportunity cost of time up resources in the used car. 2. Understand how the dealer will sell your car - if they dont carry cars as old as yours in the lot than they will just sell it to a dealer auction and will give you much less. 3. Negotiate the price of the car you are buying first, than when you are comfortable with that negotiate the price of your trade in afterwards. As this guy mentioned the dealer just looks at the whole deal - and trust me it feels much better to get an extra $900 more on your trade in that is worth 7k as opposed to saving $1k up front on a car that is selling for say 35k. 4. Dont mention anything that is wrong with the car - the salesman wants to close the deal - they are smart and experienced but won't spend a ton of time examining your car (plus they have the infrastructure to fix things pretty cheaply).

[@Offspec79]

I learned something in the blog. I buy a new or use truck every 18 months. Made some good deals and bad deals. But the only thing, you didnt mention in this blog, is the 2nd salesman you have to do deal with. He can recover all the discounts and negotiations, made with the 1st saleman. I'm talking about the finance guy. Any blogs on how to deal with those guys.

[@OttoMatieque]

how do you know an auto dealer is scamming you? Here are some tried and true signs: 1) the dealer said something; 2) the dealer wrote something; 3) the dealer is breathing. There are a bunch of other signs, but these three will get you started with knowing you are probably getting screwed at a dealer.

[@rosewhite---]

Plant some trees around those houses!

[@sgav8r]

This wasn’t really THAT “inside”. It was good but maybe do one about dealer finance reserve or extended warranties.

[@MichaelJohnson-pk5sq]

sgav8r That is why finance and accounting experts can't tell you what the actual cost of a car is.

[@PRS247]

i thought they did not want to, you're saying they can not?

[@superchuck3259]

The actual cost of the car is what you pay for it, what you "the customer" decides is the price to pay. Sure you could be pressured or give in, but it is still your decision and your signature. So the Final price is determined by the Customer. Also it is a spectrum of prices as people don't all pay the same and also some people will just not buy if price is too high!

[@dondakota920]

That's what I was looking for, and that add-on crap they try to sell you like undercoating fabric protection blah blah blah. I worked in the service department of many dealers and when I inquired about getting a car with out that thousand-dollar ripoff pack added, they told me it would only cost me $75. I told them even if they paid me the $75 it wouldn't cover the labor scraping off that horrible undercoating they put on the car.

[@jimborghini2761]

When i was younger i walked into a VW dealership and instantly fell in love with the sporty GTI. I was so blinded by my lust for the car i just threw the dealer a number i would pay and he instantly said ok. It was a 39 month lease for a $31k GTI. Payment was $396 monthly with $2,500 down. I look back and wonder just how much i over paid.

[@trystanauddino5263]

Keep up the good work, don't listen to the negative comments, your content flows well and is easy to understand 👍

[@trystanauddino5263]

Haha your a legend, watching the video as we speak and it's very helpful. Just subscribed about 10 mins ago, well worth it. When I get out of uni I wish to get into car sales here in Australia now, especially after watching your down to earth videos

[@keirinmaster]

At 19:40 or so, you mention attitude and such. Amen is all I gotta say. I hate seeing people walk in somewhere and think it's their mission to treat a sales person like shit as if they're dealing with a known sexual predator or something. So uncalled for.

[@georgecarr68]

The sad truth is that most are a type of predator (white collar thieves). Preying on the naive, anxious, trusting, uneducated and uninformed. They will rip you off on your trade in, sell above MSRP, demand that you pay for their BS add ons, warranties and finish you off with a high interest loan if given the opportunity. I've purchased many cars and get good deals. I give them the respect they deserve which is none, however I conduct business politely and without being rude. You have to do your research before going to the dealer!

[@Zander13Productions]

I sold cars for a while. This video is sure to make some noise lol.

[@blazinchaos1991]

Here’s a comment, for the funny drunk guy.

[@BGlickster]

Thank you for your honesty and education regarding trade-ins. I have a 2010 Toyota Sequoia that was in an accident, with heavy front-end damage. The SUV was fixed and no issues over the past 2.5 years after it was repaired. Should I expect the appraisal to take away the value or because it was fixed, runs fine and no problems, to give me the ACV, which I researched to be 15,000 with 118,800 miles. Look forward to your reply and expertise.

[@marksalot1186]

A car salesman once told me, its not how much I make on each car, its how many cars can I sell monthly, quarterly, etc. That is their incentive; commissions on quantity over profit on single unit sales.

[@cryptoking1468]

I bet when he starts making videos outside his house his neighbors sit and watch so they dont get ripped off

[@isaned]

No, they were pissed because he has a Tesla with a "YOU TUBE" license plate.

[@FredFlintstone21]

Chevy Dude My neighbors wanted to go in on a gopro hero 6 for me, since they see me using my cell phone to shoot film

[@riverotter68]

your street has so few trees. How depressing. Plant some trees! Celebrate Arbor Day! Make it a block party!

[@Eternal_Tech]

I would advise against this. My neighborhood has numerous trees and in the past it has not been much of a problem. However, in recent years the winds have picked up and the number of storms with strong winds have increased. Many branches and even entire trees have been toppled. Fortunately, my house has suffered limited damage and the car has not been hit with anything heavy. It still costs several hundred dollars to pay a tree service to remove all of the fallen trees and branches and pay for preventative trimming. Of course, there are the leaves in the gutter and on the lawn which must be removed. There are numerous large trees on my property and when there is a strong storm, I worry that they will fall on the house, not only causing massive destruction, but possibly severely injuring or worse my family or me. I would like to have them removed, but to do so would cost several thousand dollars.

[@danpeterson403]

WTH has this got to do with the subject matter???

[@owendonohue4462]

Great video thanks for all the info

[@squall679]

This happened to me today. KBB said my truck is worth $14500 trade in value. I brought it in and sales dude valued it for $13200 with scratches, dings and unpolished. Financial manager comes back and said it's worth $12500 however they'll bump it to $14500 if I buy a vehicle at MRSP... Vehicle was on sale for $2300 below value. Total scam...

[@sickb2200]

I worked in dealerships for several years to put myself through college. (I probably learned more at the dealerships.) When I buy a vehicle now, I tell them I have no trade in. Once we come to an agreement on the price, then I bring the trade in into the picture. Yes, they tend to get a little pissed at that point and try to give very little for the trade in, but it works out well in the end since I know what range to expect on the trade in and I know what I'm willing to pay for the vehicle. If they want to back pedal on the previously agreed upon price, then I walk - usually they calm down and will not let this happen. All this information is available to the public now, so you just need to do your homework before setting out to buy a vehicle. If you get ripped today (barring lemons), it's your own fault. I also learned that one of the best things you can have is a friend on the inside even if you have to travel a long way to do the deal. When it comes down to it, all that matters is that you're happy with the deal.

[@RustyWells2]

The best way is to go in and get them down rock bottom on a car then go back a couple days later and say well I was going to keep my second car but I decided to trade it in on the car you all ready got down to rock bottom and make sure you do your homework online and print it out and take it with you and get that knock off. It's worked for me many times. Better yet sell your car your self you will get more for it.

[@terrancerwachowiak8216]

Rusty Wells was not the only game

[@Dawsonm83]

I have always wondered... Do dealerships make more money on new cars or used cars?

[@shanekirkpatrick1513]

depends. i am a used car guy but it all depends on what the dealer paid for the car and what the car can go for.... so it all depends.

[@bigman55434]

Car dealers would be out of business in no time if they did not sell used cars. That's straight from the mouth of the general manager of the dealer I use for a lot of my deals. You have all the info on new cars, but there are many factors you can't easily quantify that affect used car values. Another dealer I work with a lot will sell new vehicles for invoice, less holdback, less all dealer cash and rebates. They make it up in service, and used car sales.

[@Belbivdevoe]

Take a no money deal on new all day to take in a nice trade and earn a customer!!

[@deairreoh]

Basically only trade at your dealership, 🤷🏾‍♂️ you're the only one that seems legit

[@jovalleau]

Recently traded in my 2006 Impala at a dealership. My original plan was to sell it privately and put the money toward the loan principle. All I wanted to get out of it was 2k. I didn't think there was any way a dealer would offer that in the condition i was in. Leaked oil like the Exxon Valdez (was quoted a repair cost more than the value of the car!), A/C compressor was gone, shifted hard in lower gears, plenty of cosmetic issues (peeling paint on the roof, hole punched in front fender, cracked and chipped rear fender, etc). I didn't tell them any of this. They just gave it a once over and offered me what I had in mind. Fine by me. Saved me the hassle of selling it myself. Let them deal with the repairs.

[@jeremysandoval3507]

the reason why many people hate dealers despite some of the transparency in the invoice is because many are being screwed or squeezed on something that is generally a necessity in today for many people. i bought a 2018 mustang with 2 miles new. i wasnt as informed as i am now but during that time i had so much troubles with the transmission when shifting the gears would make a grinding sound. the engine had a knocking sound. i took the vehicle in 9 times for these issues and it was never fixed and they said there was no recalls. i needed a oil change and they were booked during the holidays. i was going to take it to walmart and they said " if i go to anywhere but ford it will void my warranty" after waiting my knocking got worse. when i took it to them they said oh the car had no oil and its the cause of the knocking. after that they qouted 9989.86 to replace the engine and stated i had voided my warranty. i refused to pay it and they repo the car. when they sold the car, a car with 21767 miles they sold it for 29998.21, then they sent me a bil saying i oweed a couple of hundred of dollars. i got lucky with this but im not sure how a mustang that was wrote of as needing an entire engine replacement and that the customer neglected the vehicle so the vehicle warranty was voided sold at the auction for almost retail value of what it was bought for. i bought the vehicle after all the taxes and fees and the 4k downpayment for 30,388. but again the engine needed to be replaced and they qouted me almost 10k to replace it. guess that mustang never needed a engine replacement and the dealer just jerked me around. i am more inform now and will never make that same mistake again. like believing that if i didnt do the oil change on a new vehicle from ford or lincoln it would void my warranty. things like that is why people hate dealerships and car salesman. why even lie about that? they arent 100% to blame because i shouldve been more smarter and informed to know he was full of it, but still.

[@madbradmadbrad]

I don't buy new and i don't trade in.

[@loganwolf6698]

It's true i gave my life to Jesus in 2002,, i was 17 years old,,, i got a job at a Ford dealership as a sales man when i was 18 years old,, men I had a hard 10 months of my life,,, i wasn't making money 💰,, because it was around 2003,, economy was super 👎,, the only way you could make 💰 was murdering honest hard working people!!! I couldn't do it!!!😥 my sales manager got after me because i wasn't lying!! He told me ,, choose between your belief or making real 💰!!!! I chose JESUS!!! I saw all the darkness of selling 🚗,, I didn't wanted any of it,,, these people can be like reptiles ,,, cold blooded to make a deal!!

[@harlanwahlert7791]

You are so right Thats why I do not sell also. and I buy and teach how to buy.

[@willbranson3216]

I'm guessing you didn't vote for Hillary.

[@skippyi6969]

Jesus has nothing to do with your choice to be an honest person or a piece of shit liar.

[@Ed-lz4jv]

Jesus is fiction like the Bible novel, Just be honest...which means you cannot sell cars, only Lying scum sell cars

[@fumedrummer]

big garage with a house attached

[@donnybrown6047]

First time seeing your channel. I thought it was very informative and I learned a lot about trade in of a car. I like to see honesty in a dealer who treat people right. Most dealers and sales people would not do what you are doing. Thank you for sharing your knowledge.

[@jameshancock7285]

I've heard the "TT&L" thing is a scam. I was told by a former car salesman, to go and pay your own TT&L at your county tax office. Also, don't buy the extended warranty up front. Wait until the original warranty is about to expire. They've said the dealership will charge for the manufacturers warrenty, when up selling you to an extended warranty... Your thoughts on these?