Cards and Payments - Part 5 -Disputes Life Cycle

Hello everyone this is my next video in Cards and Payments exclusively on the dispute life-cycle . You will explore the fundamentals of a dispute a transaction it also talks about reason codes and explains all the various stages in a disputed transaction
Please pay special attention to the money movement part where I have explained how they debit and credit money movement happens between various entities at each stage of the dispute .
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[@prabathpiyadasun]

Great explanation. Thanks for sharing

[@digvijaypatil8431]

You are very good Saurabh, I work in Fintech & work on Dispute management system of VISA & MC as a tester. You have my cleared many concepts about representment, prearb & arbitration. Literally all the the flow i can imagine with better clarity after watching this video. Thank you very much.

[@SuperYou39]

excellent narration on money movement in a table. Thanks, Saurabh, for all the efforts and explaining in simple manner.

[@sparshkapoor8517]

Awesome!!

[@Forthright131]

Thank you so much for explaining these payment lifecycles for disputes so thoroughly. 🙏🍷

[@Kartik11001]

Good Explanation!! Thank you

[@SrikantNaladala]

Thanks for this video Saurabh

[@sasirekha769]

Much needed and useful video.. thanks alot

[@aritchak]

Very nicely explained. Was able to follow clearly. :)

[@pravinkumar-mg4ir]

Thank you for uploading this video

[@GauravSharma2504]

Very Nice 👌

[@asher0078]

Had to subscribe love from London great content thank you 🙌🏾

[@narasimhareddy8024]

Thank you very very very very very very much.

[@pradeeprane9008]

Your videos are good, very well explained. I suggest you to release atleast 2-3 videos in every week.

[@coachkarthik7114]

Wonderful explanation sir. Actually I am preparing for interview. Very helpful

[@ezeefied]

All the best !

[@ramuthakuri4695]

can you make videos on upi reconciliation and Tcc and Ret and credit adjustment

[@franciscofernandes2500]

Thank you for the detail, presentation do you advise or help case to case individually.

[@cynthiaengle3226]

What if the bank puts in a dispute and I didn’t ask for, only a removal of Automatic Payments stop them! The merchant was never contacted, nor any money taken out, per the merchant! Why would I pay back the bank for making a mistake that I didn’t ask for? Thank you, Cynthia:)

[@saurabhgupta1377]

Hi Saurabh, Thanks for sharing the knowledge. I am quite new to cc payment domain. Just need 1 confirmation. we are an ecom merchant and use PGs like worldpay, payfort etc for accepting credit card payments. we have done an API integration via PG provided apis and get response from pgs basis which we process or reject the transaction. In response in addition to auth success we Get the ECI value. I under stand that if we get ECI value 5,6 for Visa and 1 for MC the fraud chargeback liability is on issuer and not on merchant and hence we can just go forward to process the transaction without any fear, bypassing all other risk rules set at our end. Is my understanding correct? what are the exceptions?

[@SAURABH4731]

There seems discrepancy in monochrome and color coded slides! Pre-arbitration stages money movement is contradictory in both slides

[@charleschungudaka6879]

This knowledge is priceless, you're really saving my career in Banking and changing my perspective for different departments. I am a trainee in a bank and I am in digital Banking department where card and payment systems is. Is it possible to share the slides? Thank you for your videos.

[@ezeefied]

Thank you Charles 🙏🏽. I am working to create a website for adding more resources

[@ganeshkurane6880]

Hi Saurabh, it was such a nice presentations through out all these parts. As a Business Analyst , would this be enough to have awareness. Or there is more to grab. Please help and suggest few thing's

[@ezeefied]

Hi Ganesh , Firstly thank you for liking the content . pls do share with you friends and colleagues who may be interested as well. Payments is a huge domain and there a quite a few things that I am yet to cover for example transaction pricing , end of the day settlement systems , PCI standards etc. They will be released in due course of time . I would suggest to read a bit online on these topics as well. Other than that there may be certain areas and things that may be more relevant to your profile as business analyst these days is a very versatile profile and wears multiple hats .Hope this helps

[@Iam_namangupta]

Why would Merchant bother about pre-aribitrarion once he sent back the representment. It's issuer who still believes that cardholder is right, will go for pre-aribitrarion process. Please correct me if I am wrong.

[@ezeefied]

that is correct . basically in the slide what I wanted to convey is the despite pre arbitration is where the cardholder can present evidence again , merchant can still disagree and appeal

[@narasimhareddy8024]

Thank you for the question. It illustrated my doubt also

[@ganesh9450]

Doesn't the Cardholder raises Pre-Arbitration process when the decision of chargeback process not in favor of the Cardholder?

[@ezeefied]

apologies for late reply , someone else above had some point . that is correct . basically in the slide what I wanted to convey is the despite pre arbitration is where the cardholder can present evidence again , merchant can still disagree and appeal

[@chandrasekhar-db6ch]

Thanks you so much for detail explanation. Could you please also explain about the new features introduced in SD fW. Also Can you explain the WriteOff flow

[@ezeefied]

could you please elaborate a bit on this

[@chetansonawane5704]

Could you please make a short video on difference Between Payment Processor and Payment Gateway

[@ezeefied]

Is there anything in specific that you wish to know as a difference between the two

[@JohnA-db8zl]

As you informed that Merchant will get a chance to get his money back ? In the Frist Level Merchant is Lost with the Provided Documents, How can the merchant raise a complaint against Customer Can the Pre-Arbitration option use by Customer & Merchant??????

[@ilakkiasenthil5762]

Hi Sir.. Thanks for the explanation in Payment dispute!! One doubt, in your example you mentioned sale transaction worth $100 has happened, then how can Card Holder can raise a dispute? Please clarify..

[@ezeefied]

Dispute can be raised after the sale and settlement of transaction in case you are not happy with the goods or service purchased or you think you have not used the card and there was a fraud activity

[@voddepallirakesh9650]

@@ezeefied ..

[@javiermori1710]

Debit card was hacked. 1k posted transactions and then 21 consecutive pending transactions pending for 220$..on a card i might use 3,4 week on same stuff basically. Unreal. I just want to know why my bank didnt red flag the pending charges.

[@ezeefied]

banks have set of defined algorithms and systems that run based on those. In this case, check with the bank and ask them to see if they can add any additional authentication layer

[@raj-df5df]

What is chargeback and pre arbitration

[@ezeefied]

These are various steps in a dispute life cycle . I have tried explaining in the video with details