I got SCAMMED out of $15k - What you need to know about chargebacks

I got scammed out of $15,000, which I never thought could happen to me. In this video I tell you the story of how it happened. I want to share this to bring awareness and prevent other people from falling into the same trap. There are so many scams happening everyday, but some are not nearly as obvious as you may think.
Share your story in the comments below!

[@LeopardJoy]

So the drone company lost a good customer and has had their reputation besmirched (too bad for them).... this is all worth far more than $3000. They really made a bad decision there. I learned some things from your video, so thanks!

[@monkeyjones7653]

I don't believe the drone company did anything significantly wrong. maybe they could have been more understanding depending on their business volume and demand for this particular drone... However, the man bought loads of drones that they probably can't return either.. Now they have unexpected money out and a bunch of drones they didn't want that they have to resell hopefully before next year's model comes out. They can't be in business if their transactions lose them money...Everybody has bills to pay..

[@CoastalDrone]

Good on you for not just hiding this! It's a tough lesson to learn the hard way and hopefully others can benefit from it too.

[@anjaneeramsawak532]

Thank You for letting the public know about your experience so we all can be aware of the scam in this cruel world we live in. Sorry to hear what you went through.

[@mygamepowerdotcom]

The plot twist would have been charging back the drone company due to refusing to accept a refund initially. You did your due diligence by calling so times. Thanks for sharing!

[@DjIdea]

Sorry you had to go through this man. I just got scammed $225 out of cash app. This scam couple books my recording studio then weeks later I get a chargeback notification.

[@AlanYu]

Dang. I am more surprised about the returning of the drones debacle. Kind of makes me regret not diving further into an issue I actually documented on camera with that same company where they weren’t really honoring their own guarantees of sort despite what is written and what they actually say.

[@WambuiMadeIt]

Wow! I learned a lot. . . . the way you tracked that scammer down - You should be a detective. That as awesome! Sounds like maybe Justin was working with the scammer. I am glad it ended kind of well. Very well told. Thank you!

[@WellnessGardenToolShed]

I'm so sorry you went through this. US Bank also expects you to know their protocols. These companies have a special kind of karma going to them

[@mahtoosacks]

I dont even know what your channel is about, but im subscribing to your channel just because of your shear determination to not be beaten, and your incredibly Canadian patience. What a story.

[@Movesmedia]

Hahah thanks DJ! You can't make those kind of stories up!

[@onehandassassin8452]

That’s crazy! You did 3k worth of work to get those drones back! They are ridiculous!

[@emousie]

This was a very helpful and insightful video! I'm glad you weren't at a 100% loss in the end, although it sucks to lose $3000 too. Thank you for sharing your story as this might help others!

[@geraldineokeke3422]

I also fell for same scam but lucky me I got my $11k funds recovered by a genius hacker. Why not send him a message request if he can be of help.

[@geraldineokeke3422]

He’s on lnstagram.

[@geraldineokeke3422]

*Leach_techz*

[@asweethoneybee]

What an incredibly long-winded saga. 😦 Really appreciate you sharing all of this with us, your perseverance is so admirable. This video will definitely help others who are going through something similar, or prevent these types of scams from further happening. Thank you so much for sharing 🙏

[@Movesmedia]

Thank you for the kind words!

[@Noun613]

I just got scammed for $3700 cad from a fake forex broker and another $1500 from a person who claims they can recover my funds. I learned my lesson not trust online business and to do my due diligence. This just happened recently too.

[@GMunoz-oj5zb]

It's in those moments you wish you had a good lawyer friend that can help to put some fear into the drone supplier.

[@FrarmerFrank]

Oh, low key giving the name drone supplied and talking about the sucky customer setvice on youtube is fine as all😏

[@AlexPNG]

imagine how stressful it is for small ecommerce businesses that basically get brute forced into refunds while having paid for the product cost & shipping & never even get their product back.

[@richraven3828]

Every single person involved in this deal was trying to scam a profit.

[@statemoneyclaim8051]

I wish I had seen your video 3 months ago, the exact same thing happened to me. Unfortunately, I was unable to retrieve my product. I contacted the FBI, filed with the local police and my state's attorney General office. This was my first business transaction and I am so jaded. I did my due diligence as well but wow

[@JoeJonasloverr123]

I just found your channel and that was really enlightening. I just started a small online store and have already had to deal with PayPal’s chargebacks. It’s painful, infuriating, but a huge learning lesson

[@ellexusse]

Good for you and appreciate you sharing your story.

[@douglasfresh3886]

This is so infuriating, I can't believe the response from those two companies. That sucks man!

[@EDcase1]

Sorry to hear of your experience but thanks for sharing. Make sure to give the Drone company appropriate feedback on any retailer review site you find.

[@TheMrTape]

Plot twist: the owner of the drone company is also the owner of the private investigator company and was disgruntled you didn't hire him so he charged you the original 3k offer.

[@parisdream7913]

Thank you for sharing your story with us… God bless you.🙏

[@lillymurray8408]

You really should dispute the $3000 with ur bank.

[@TylerJohn-kb3kz]

Why? He should have disputed the $15000 chargeback, not the restocking fee.

[@TiffaniSpeakz]

@@TylerJohn-kb3kz The $15k chargeback was true fraud, he will not win. The reason why he can (and should) dispute the charge with his bank since this "Justin" made up this charge. Justin's company will then have the chance to represent themselves and they will probably just claim their refund policy, but I do believe OP had a chance of getting that $3k back. His bank (the issuer) will definitely agree that the $3000 was an unexpected charge that shouldn't have been charged. This is assuming the charge was done via Credit Card to the drone merchant. However, this video is years old so it's past the 180 days he had to dispute that $3k charge, assuming he didn't. I also believe he can sue them in civil court because that Justin guy most definitely knew what he was doing lol

[@pnwmotocross]

This happened to us at my work. We sell Honda motorcycles and used bikes too. Someone across state purchased a bike, and paid for it over the phone. Excepted delivery of the bike and then called their CC company and reported the charges as fraud. I’m Sure I’m missing a bunch of details, but we basically got screwed out of $12,000. NEVER TAKE CC PAYMENTS OVER THE PHONE. PERIOD!!!

[@gregorydamienmech]

Why didn't you file a chargeback of your own for that $3000 restocking fee?

[@James-gu4wg]

thank you for sharing this experience, and help others

[@KawaiiFruit]

Thank you for sharing. I got scammed a 2 weeks ago by a Doll-company and now Im suffering running around trying to get a refund... which i dont think i will. But thank you so much for sharing. Awareness is Power.

[@Movesmedia]

Sorry to hear. It's painful how frequently this happens and how ruthless people are. Hope you are able to get refunded!

[@alvesbrenda3201]

I had these issues I paid for some products through fnf about $3000 I 3weeks passed tried to contact PayPal support and my bank for a refund but they wouldn't reply. Some weeks later a friend that got scammed too got a refund she introduced me to hackbeign_ on instagram to help me. He ask a few questions and boom in 8 hrs I had my refund. If you have a problem try him he could help. Thank me later.

[@TheStamps]

I am so sorry for you, happy it's over for you:)

[@gameglance]

Your story is better than netflix!

[@Movesmedia]

Thank you!

[@TTownTCG]

Hey thank you for this video. I have been in talks with Candrone about buying a couple. Think I’ll take my business else where now that I know how 💩 they are!

[@Christian_Girl120]

To your credit you did try to check it out when you felt something wasn't right. It's just a shame it happened like it did. I hate these scammers. I give you kudos for sharing this with us. That takes guts. It will help the rest of us.

[@Movesmedia]

Thanks Amy! I appreciate that and do hope it educates others to avoid these types of scams.

[@NilsamNY]

Thank you - you're a nice guy and didn't deserve to have this s--t happen to you. I only hope and pray that Karma is a real thing.

[@qvarchive]

I am going through EXACTLY the same process right now. You got very lucky that the parcel was there at the reception. I called the reception and it’s a residential high security apartment building, they refused to say who is living in that unit or who picked up the parcel :(

[@Movesmedia]

Sorry to hear that. You can try hire a private investigator to go stake it out or if you try some Facebook groups in the area maybe someone can help you for a reward?

[@qvarchive]

Moves Media I will ask around, the problem is that I’m in Europe and this person is in US, and the value of goods is around $600 but for me 600 is like for you 15k 😰

[@qvarchive]

Moves Media Thanks anyway for the reply and for the video! You did great!

[@alvesbrenda3201]

@@qvarchive I had these issues I paid for some products through fnf about $3000 I 3weeks passed tried to contact PayPal support and my bank for a refund but they wouldn't reply. Some weeks later a friend that got scammed too got a refund she introduced me to hackbeign_ on instagram to help me. He ask a few questions and boom in 8 hrs I had my refund. If you have a problem try him he could help. Thank me later.

[@alvesbrenda3201]

I had these issues I paid for some products through fnf about $3000 I 3weeks passed tried to contact PayPal support and my bank for a refund but they wouldn't reply. Some weeks later a friend that got scammed too got a refund she introduced me to hackbeign_ on instagram to help me. He ask a few questions and boom in 8 hrs I had my refund. If you have a problem try him he could help. Thank me later.

[@ThePeterDislikeShow]

I feel better now. I'm at an extended stay hotel and every month they want to make some mistake on my bill and hope I don't have the patience to dispute it. So it's no longer $900 a month anymore, it's $900 a month plus at least several hours of wrangling or $1,100 a month if you don't want to bother.

[@TheBytesHertz]

TLDL: Dude done a business deal without understanding how business deals are done in this day and age. Got scammed, tears were shed, 1 F was given but he was left out of pocket 3k. Cool story but needs more dragons.

[@TheBytesHertz]

@UShallKnow mmm salty

[@DorotaAndPatrickS]

I think the most devastating thing I experienced was seeing the red flags 🚩:body language and face expressions and still got scammed

[@gustelly]

Thanks for sharing this with us.

[@ArabellaPottery]

$3,000.00 divided by 7 is $428.57 for each drone. You could have sold them for 100.00 to 300.00 below list price. Your loss would have been less.

[@jessie_8301]

Those people are well researched. They studied everything before they approach a victim. Our only defense is "if its too good to be true its is probably not true" but then again, it doesnt always work.

[@HalkerVeil]

Why didn't you just do a charge back on the drone company? They clearly didn't live up to their return policy. That's the whole legitimate reason chargebacks exist in the first place.

[@userJohnDoe362]

That sucks but it’s funny that the 3,000 fee is about the markup you charged the scammer.

[@causa04]

Wow, thanks for sharing

[@svetabondarenko8707]

Thank you for the video! Please, help me with my situation- scammers broker company , still all my funds. Don’t know what to do?

[@KirbyHenry10]

Justin is a scammer himself. You should have done a chargeback to him

[@RL.1]

I would be livid with Square. What is the longest period of time that you would have to wait before you knew for sure that the payment was legit? A few days or weeks / months?

[@Movesmedia]

Good question! I don't know but I beleive it depends on when the credit card holder reports it as a charge they didn't make. This could be a month as I'm sure some people don't monitor their statements super regularly.

[@alvesbrenda3201]

I had these issues I paid for some products through fnf about $3000 I 3weeks passed tried to contact PayPal support and my bank for a refund but they wouldn't reply. Some weeks later a friend that got scammed too got a refund she introduced me to hackbeign_ on instagram to help me. He ask a few questions and boom in 8 hrs I had my refund. If you have a problem try him he could help. Thank me later.

[@jonathanw11]

Nothing to to with square. Most card issuers allow up to 90 days to dispute a charge.

[@2452bentleyify]

120 days

[@dorniaharris8748]

Thanks for sharing bad company wouldn't buy from them they stole $3000

[@aryaanisani1675]

Thank you so much for sharing this story

[@luxureyesinc8340]

That restock fee should have been charged back as well. What a pain of an experience!

[@dennischen8887]

What? So he can scam someone else when he just got scammed? Legally speaking, the drone merchant can charge a restocking fee if it is on contract. And the drone company can take him to small claims court, file a police report on him for chargeback fraud which carries jail sentence and heavy fines, and even put out a collection on him which will have a significant negative impact on his credit score barring him from signing up for future loans and credit cards.

[@goerge831]

Two questions: 1) That there are so many scammers preying on others, what does it say about the integrity of humans in general? And 2) My experience suggests that India is a hot bed of scammers such that either a South- or East-Asian accent or name has become a red flag for me. Does the culture of the region regard integrity as a weakness of other cultures, such that exploitation is a fully justified and morally acceptable practice? That is, the fools deserve what they get.

[@emousie]

Interesting take, you might actually be on to something. Trust between strangers varies greatly between cultures. Where I'm from people don't scam or steal from other people unless they're suffering from a personality disorder. It's really sad that there are cultures where you have to constantly be on guard and expect the worst from strangers.

[@goerge831]

@@emousie I suspect prejudice stems largely from cultural differences. Then, if such cultural differences are associated with race, the prejudice is interpreted as "racism." So, maybe we should coin the term "culturism."

[@dashofawesome64]

I am from the Netherlands. End one time a Asian friend came here and i showed a lot, and how life is here and they where so surprised that the level of trust is so high to anyone really.

[@johnt6022]

No offence dude, but you could have summed this video up in 8 mins??.. You spent way too much time explaining your feelings. Stick more to the facts next time.

[@DaBuGzLiFe]

Cash will always be king.

[@mannysibrian]

Who came across this video because they just were scammed in the same manner? My wife and I run a small boutique and this is the second time someone order items and later do the chargeback and plain and simple we are out of luck. Didn't get the product back and I am wondering now how are we to protect from scammers. Be aware that we have been scammed thru Cashapp and Paypal as well. This is crazy that there are no protection for merchants to do something.

[@geraldineokeke3422]

Same exact thing happen to me but lucky me I got my $11k funds recovered by a genius hacker. *Leach_techz* why not send him a message request if he can be of help.

[@geraldineokeke3422]

He’s on lnstagram.

[@shackleton274]

Baffles my mind that the police dont help in situations like this...

[@4CardsMan]

My business partner once shipped a Compaq laptop from a telephone order. It turned out to be from a prisoner.

[@kaid3566]

I really, really wanted to find out that Justin was also the scammer!

[@HerpaDurpVg]

he probably was lmao

[@highvaluemanproject]

Why didn’t you use charge back with the drone company you bought it from?

[@jerichointacto]

Good job in recovering those drones back!

[@dombower]

The uk has far clearer and fair return policies

[@r2canadian979]

Thank you for the info man

[@mauamolat]

I'm so sorry for your bad experience. This is he reason why I never use any merchant account anymore and only receive BTC

[@maryanne2025]

Never doing business with Cardorne EVER

[@jacquelinesown6675]

Thanks for this video

[@LazyLAG]

When you have so losse laws and regulations being greed is put in 1 place in that situation, scamers prey on greed of other people, 2 is very eye opening what retailers go trught in day by day and why they are professionals

[@MResistant]

yes this is how the world works nowadays... physically on my bankaccount xD

[@versatileduplicity9313]

Everyone is a scammer son!! They wanna charge you for getting your money back ?!

[@getexposed9072]

I wouldn't have paid that 3,000 at all.I would have canceled my card there is NO WAY in Hell you should have paid that.And I would put them on blast let everyone locally know how they handle business 🤨I don't care if it is their policy or not.The drones weren't even opened tampered with or anything!So I wouldn't have paid it

[@jobob192]

Poor dude dealing with illegal scammers and legal scammers.

[@Dylan-ol2uf]

The system is flawed and small businesses get the brunt of this. I work on a payment team and help clients fight these every day, it’s sad.

[@kronics7556]

I only hear about legit people getting scammed on the seller side and legit people on the buyer side. But no one ever gets their problem resolved when dealing with scammers. PayPal makes it so easy to scam and so hard to not get scammed

[@christianmalick]

Very informative....It seems like the cameras that I'm interested in are all on Etsy for really cheap, seems like it must be a scam...What do you think about buying from Etsy through Paypal,..can I get scammed?

[@KnightDriveTV]

Your understanding of a restocking fee is clearly skewed. This has nothing to do with what it cost them to send them to you. It has to do directly with what it costs them to take them back. Once they've been through a shipping process, restocking a product requires potentially repacking, retesting or in some cases having to sell them as refurbished. Unopened helps, but still represents a period where the product wasn't potentially available, leading to lost sales. Companies aren't in business to hold your money in a savings acct until some point at which you decide to keep the product. In your case, there was no real justification for returning them...they weren't flawed, defective, etc. You got scammed but then we're essentially passing the cost incurred, partially on to the company you purchased from. Then in addition, your intent is to harm their reputation with this video. You're putting their company in the same position you're in. I agree their return policy should give you some blanket of security though, depending on how it's worded. In the end, I empathize with your situation.

[@dietervdw]

Shows a letter with "Arielle". "Adrielle" 😅

[@unknownreporter5064]

What if you scam someone on paypal can you go to jail if they file case and so on stuff anyone can please answer

[@osamadias1756]

Depends on the case and the amount of money. I was scammed out of 300.00 dollars on paypal and the cops never did anything, even though they said they will.

[@ervinrubin1374]

@@osamadias1756 dam i got scam off 600

[@zylihka4071]

Thanks I stopped my self from getting scammed

[@monkeyjones7653]

Thanks for the info about credit cards. I do think it's kind of unreasonable of you to be upset about the stated restocking fee considering the amount of drones you purchased. at about 14:00 you act like this situation is the drone companies fault somehow... My man, they have money out and now they have to store these and hope to sell them sometime soon before next year's model is released... You are lucky you didn't have to sell them on craigslist like you thought you might have to.. Good job finding Arielle tho. That's effort

[@superlawman2010]

So Candrone scammed you for being scammed, marvelous.

[@onehandassassin8452]

You got them for wholesale! You could’ve at least sold them to break even! Or even if you lost a few hundred dollars but not 3k! That 3k is crazy!

[@ZhoustifyMarketing]

It is the merchants job to protect themselves using customer identity verification services especially with high-ticket sales. 81% of consumers who admit to chargeback fraud admit the main reason they do it is because it was easy to do it. Even US based consumers. Also, to setup a virtual address you need to go through a notory process with the US postal registered notory business where they go on video and take licenses and manually do a check to figure out if the person is who they say they are. However, there is a chance that this person who owns the notory is being paid to create this account for someone else and has no clue what is going on. Regardless this case could be taken to the FBI, not the local police. The police does not have anything they can do but the FBI deals with this stuff all the time.

[@ZhoustifyMarketing]

This just seems like a mistake as a beginner seller selling these products and services. Chargebacks are increasing by 20% every year. And it's not just third world countries, only 14% of US claims actually even speak to the merchant before making a claim. And 81% say they do it because it's easy. I do believe there should be better consumer and merchant education, however, I do agree customer service was poor and probably a manager would have more power to waive the 3,000 stocking fee especially if you show that you are very angry and upset. Even show off your influencer power. Get what you deserve and going forward know how to hire a third party notory agency or a customer identity verification solution that will help you against 60% of the worlds current chargebacks.

[@mattchen7631]

Wow there really are a lot of business out there that should not be allowed to trade.

[@PaulGillingwater]

You didn't mention which country was the destination for the drones once they left Canada.

[@Movesmedia]

They were supposed to get forwarded to the US. But according to the Virtual Office, they had been sending other packages for the same scam artist all over the world.

[@shielduniversity419]

Do you think people can do charge back if they signed paperwork and you know them ?

[@Movesmedia]

As long as you have a copy of their ID w address and their billing address is the same as their ID, you should be fine.

[@shielduniversity419]

@@Movesmedia in the service field we do not really ask for ID

[@jennychen2636]

@@Movesmedia I suppose for items worth thousands of dollars, you can ask for those details, but most people would probably feel weirded out if those things were required for every credit card purchase. Thank you for sharing though. Also, do you know how scams through PayPal work?

[@Movesmedia]

@@jennychen2636 if you can get billing addresses and mailing addresses to match you also should be OK. I'm not sure about PayPal but I would guess it's similar to what happened here. Although not sure if their platform is better at preventing it with more info required for people's profiles.

[@virtuosyc]

Really sucks that the internet isn't safe, even if it's just a few bad apples. 7:58 Yeah, I didn't know that such a thing existed either. I'm from Europe, but I'm sure that people from the US would've tried to file a lawsuit against that virtual office. No way, they didn't make themselves liable by assisting a scam artist. Did you talk to a lawyer at all, or is it just pointless in Canada? I think the police thing is honestly the same around the world. They do jack shit in these kinds of cases. A ton of people are getting scammed nowadays because technology is also becoming more sophisticated and with this AI stuff they will be able to deceive even more. Especially the old folks have no clue what this technology is capable of. A family member of mine also got scammed, even though I would've noticed it instantly. I honestly didn't even think many people fall for this stuff until it happened within my own family. At least thankfully, they could get their money back.

[@100PercentATP]

Lesson learned here: #1 A business that sold you something does not care or need to about you getting scammed. #2: you got greedy and wanted to make profit; but you didn't do your due dilegence so you got scammed. #3: you went back to the OEM dealer and asked for help and they didn't give it to you and you complain how poor their customer service is? They aren't responsible and this is completely fair. Next time don't try to make profit this way. Lesson learned?

[@ACantu-de8pg]

Consider yourself luck, it could have been way worse. Be glad you only paid 3k to learn a lesson that could save you much more down the road.

[@scotthug2078]

Man if you got $15k worth of drones at wholesale, I guarantee you if you would have listed on eBay for that same whole sale price that they would sell! Even if you did an auction and fell short, I doubt you would have fallen $3,000 short so still came out a little better!

[@nunusthirst167]

Selling 15K worth of product on eBay is over 2K in fees not including shipping also with potential of a few being charged back 🤷🏿‍♂️

[@Mountainman524]

The problem started with your greed that you’re wanting to buy items provide no value and then sell them to somebody else for hire that’s called greed you should be ashamed of yourself

[@samsakaria1792]

How do you block your credit card from online purchase it happened to me today just as well my mum account thankyou watch out for scum artist and people who know

[@KillaKiRawBeats]

How do you block from the glitches your own digital wallet is responsible for with good trust barriers. Your responsible for their unsecured transactions you didn't make?

[@maddymiller9349]

Been thay I had a message on messenger saying he is calum Scott and he asked me to go out to shop and give him cash I told him I been shamed before I lost my job my house because of it I lost my job everything I worked hard for I sent I cub cards and sent lots of money the police couldn't do anything about it sadly I got pains in my chest with the stress your amazing thank you so much for this s video

[@geraldineokeke3422]

I was once a victim of same scam lucky me I got my $11k funds recovered by a genius hacker. Why not send him a message request if he can be of help.

[@geraldineokeke3422]

He’s on lnstagram.

[@geraldineokeke3422]

*Leach_techz*

[@maddymiller9349]

Yes please I lot my home because of losing my money to hacking please I need your help not working it done heath no good

[@ervinrubin1374]

How do you get money back or you don’t

[@MarkH10]

...and the CanDrone employees whose license plates from the parking lot you ran how did they fare when the BC Sex Crimes unit investigated the child sex abuse claims each of their families had anonymously filed against them with Child Protective Services?

[@BorderlessCommerce]

How can you verify ID for an ecommerce platform? I feel like its impossible to prevent this kind of thing from happening. Who will agree to give you an ID with their card number for an online website? Like amazon? I wish honest business people could be in control of the payment processing without relying on other companies to be the judge and jury which has no checks an balances. Its like an insurance company not wanting to do a payout for what they advertised, nobody to hold them accountable without spending tons of money and time.

[@sanju4043]

for bigger amounts only accept bank wire transfer

[@lanlan3806]

Damn. Bro u went through hell

[@mentor1992]

You should do private investigating on the side, lol

[@smiqq3198]

they close my account for no reason paypal is soo annoying

[@rzaaaoizmcrmac5480]

I panicked after Paypal ,the caller, was asking for the bank card numbers.

[@aarondodson1261]

The police never help with anything lost or stolen

[@daveymac51]

Climax FX Options Are Definitely Scammers! They Stole My Bitcoins! Everyone BEWARE!

[@shielduniversity419]

Loser law enforcement don't do anything

[@pdxman2612]

If the bank have the wrong information the bank then is responsible for what they have said. Sounds like your bank is trying to blame you for their mistake.