Carnival’s New Rule: No Refunds!

[@christinaw8660]

As Judge Judy says: "You can't eat the steak and then send it back after you ate it."

[@marlenejohnston9046]

Good for Carnival!!! It amazes me what tricks some people will play in order to try to get a refund.

[@pamelapope859]

I agree

[@robertflynn3874]

I've never had a meal from a specialty restaurant I didn't like. For carnival to change their policy. There must be a lot of people trying to pull a fast one.

[@carolatchley3797]

The man who complained is probably a bully and has learned if he complains long enough and loud enough he will most likely get his way. Kudos to the dining room staff, the guest services staff and John Heald for standing up to him!

[@melvinjacobs2328]

Carnival 100% correct

[@Wanderlustertoo]

Hell no Carnival is not out of line. It’s about time they stand their ground! Good for them!

[@rebeccahatcher3298]

I don’t think they should get a refund if they have eaten everything on their plate!!

[@HometownHero001]

They should post their faces all over the jumbotron at the pool

[@tamarajoneshill4037]

Carnival should have had this policy in place a long time ago.

[@HowardT1879]

Some people always trying to get over.

[@christineturman6759]

I had paid for a lobster tail once that was over cooked. I ate about half, then my dad tried it and agreed it was way over cooked. So we didn't finish it. The waiter asked if it was ok and I told him the issue. I NEVER asked for a refund or replacement. But they ended up refunding me at their choice. I would normally never say anything. They asked me because I wasn't eating it

[@QueenKayKay47]

Scammers are everywhere!!

[@kellyjames2700]

Good for you Carnival!! I bet those same people do the same thing anywhere. I don’t like to go out to eat with certain people that do this every time.

[@pamellagreen2073]

Agreed

[@trishfair7867]

I agree with Carnival

[@ArnoldCraft-n9l]

Carnival is right. They do everything to make you happy and you request a refund after you ate everything. No wonder why cruises cost more today than a year ago!!

[@alasanasilvia5605]

Good for carnival.

[@djcruiser9816]

Surprised that was not a rule already. From working in the food industry I have developed my own guidelines for dining at restaurants. 1. If no one has taken our tables drink order within 10 minutes of being seated we walk out. Here is what that says to me the restaurant is seriously understaffed and everything is going to take much longer than normal. 2. If any of the main dishes are unavailable please give our table a heads up. I always have a couple backup options but sometimes for others at the table this can be a lot of pressure. I have stated taking the lead on this and just asking the server, but I know they do not always have the most current information. My 4th meal choice is dining somewhere else. Unless there are extenuating circumstances I have too many doubts about the quality and freshness of ordering the food that is left over. 3. Unless the restaurant has very limited hours I avoid the hour before closing. Generally speaking this is the time when most restaurants are in a cleaning wind down mode and customers may not be the top priority If these sound to harsh they really are not asking much. I don’t write bad reviews, run to the manager, or ask for refunds. I also have concerns about remakes, unless it is something serious like broken glass in the food. At the most I just make an excuse, pay my tab and leave. Sometimes when the situation calls for it I make exceptions to these guidelines which generally reminds me why they work.

[@larryfinkel4102]

People always want something for nothing

[@josephgrudza3873]

Good for Carnival!!

[@davidlodato9276]

I back Carnival on this one. Complain as soon as you get it, not after you finished it. But since you mentioned it, just don't go to the Steakhouse if you are hard to please. ME: 2016: Awesome experience!!! 2023: Post shutdown. I had the Surf and Turf. Lobster tail was the size of a medium shrimp and the filet looked like a burnt golf ball. Any chef would have been ashamed to serve it if he or she were not being forced to. I ate it with no complaint but I will not go again!

[@lovedfriend2020]

WTH? Do people really do this? WOW :(

[@HometownHero001]

I can't believe they have to have a policy on refunds

[@fuzfoz]

and also NO SOUP FOR YOU!

[@andrewsabol5045]

Thanks for the updates Captain Corey 👍 I agree with Carnival 100% - No refund !

[@trbstang]

Oh heck no. After the first few bites, no refunds, no exchanges! Any reasonable and intelligent person would know if they don't like it or it isn't cooked as requested right away. Just more of that entitlement attitude!!!

[@pieterjacobs6617]

Excellent policy.

[@AngelaKHarrell]

I agree with Carnival. Why do we even have to go over something so simple? After the 1st, maybe the 2nd bite, you KNOW the dish isn't right so get your wait staff by then. No. Cool video ending!!

[@sandrachauvin6655]

I agree with Carnival if you eat in the Steak House. However.. I'm a big girl. I always lose weight on Carnival. Not impressed with the food. My husband and I went on the Carnival Miracle to Hawaii. We hated the food. It was really bad. Alot of people were talking about the food not being good. I couldn't believe they messed up a Guy's burger 😢😢

[@JohannaUllrich-t7j]

Agree with you!

[@robertdavid4481]

really, these people gotta remember there not at McDonalds where you can find a burnt fry and be entitled to a refund. STOP RUINING IT FOR EVERYONE ELSE, go to the buffet or get the pizzas stead… 😡

[@edg8535]

It makes sense to me.

[@lindadawson5277]

These people are crazy out here. Always playing tricks, wanting something for free. Way to go, Carnival.

[@MidshipsCruise]

👏👏

[@douglasbray3563]

Good Evening Corey

[@richarddeason1845]

It’s about time I watch one couple who try to ask about refund The cruise line turn them down

[@robertb7864]

I DON'T blame Carnival. If it's gone, it was good to eat. They couldn't give it to a dog. 100% non refunds

[@spencerkazanow9525]

No refund and don't come back

[@charlesdeliberis239]

Sounds like scammers trying to get a refund

[@EKA201-j7f]

The customers are wrong in this scenario. Scammers.

[@jeffersonfoster4274]

Is this behavior mostly on Carnival ships?

[@nikkiholmes6672]

How are people doing this so regularly that a new policy has to be made. If the food is that bad why not ask for something else on the menu. It’s sad that Carnival has yo even address this.

[@TimothyMullen-c5r]

I’m sorry but after working in the Industry for 40 years, only an idiot would try to do this at a high end steakhouse featuring Prime Meats! You can do this at your local Sizzler, but not a quality facility. Heck, you can’t get away with this at Longhorn or Outback. I used to tell patrons like this that it must have been so bad that you had to eat the whole thing to figure out what was wrong!! Sorry Chuckles, but no refund or comp!!

[@charleneziarnik]

cruise with DISNEY top steaks lobster & seafood in main dining NO EXTRA CHARGE duh

[@MidshipsCruise]

🤔 but how is the Mac n’ cheese?

[@charlesdeliberis239]

Sounds like good steak

[@janicemays344]

Good -don’t eat there-if you don’t like this policy-😊

[@ramongutierrez5585]

I love folks that cruise & complain about this and that. If you don’t like it then go back home after the cruise and stay home. I bet this are folks that pay a lot for a cruise and expect the world in their hands. Just stay home with your Jean shorts and dirty flip flops and white t shirts 👍

[@janettepenningtonclarkhs1708]

Lobster and Fillet is gourmet? Nope. Not unless you do something special with it

[@MidshipsCruise]

Compared to the MDR on the wrong night, Chef Boyardi is gourmet.

[@andrewmorneaultjr6681]

Those are the same people that want to remove the gratuities because they are cheap

[@lesleynyborg2093]

Corey, we enjoy your videos and just watched the one from 11 months ago about the Freedom and the crazy stuff you saw. I can't help to hope that these are new cruisers. It seems that Carnival and even Royal are catering to newbies who have NO idea about the basics of cruising. It is sad.

[@kaesoul]

They are likely seasoned cruisers. A newbie wouldn't dare unless a seasoned cruiser gave them the heads-up.

[@lanedaw811]

These must be some really stupid people to do this, there is no way I would try to get away with trying to get a refund.

[@JoanBaranek]

common sense NO REFUND

[@JudithWright5]

I didn’t eat any of mine raw lamb chops disgusting

[@garyjarvis2730]

It's their own fault. They lure in the dirty sneaker crowd and lowlifes. What do you expect when half the ship are people you wouldn't be seen with in public. In this case, Carnival is doing the right thing.

[@whiskeytango5680]

Agree 100%. That's why I dumped Carnival after just one cruise with them.

[@garyjarvis2730]

@@whiskeytango5680 It's a shame that the largest corporation in the industry targets the lowest common denominator. Rather than build a premium brand and reputation the grab for fast dollars is not lifting them up but dragging them down. There are other lines that offer more value for the money without the creeps.

[@jasonsimmons6684]

Its over priced and not that great in my opinion.

[@Dm-wf5ro]

It’s carnival passengers are you surprised

[@HAL_NINER_TRIPLE_ZERO]

Given Carnival's targeted demographic, this is not surprising in the least. These folks think Olive Garden counts as fine dining.

[@MidshipsCruise]

The breadsticks are quite fine 🥖 😉

[@HAL_NINER_TRIPLE_ZERO]

@@MidshipsCruise I do like the breadsticks, I must admit. In fact I wasn't really knocking Olive Garden, but fine dining it is not.

[@romanmaimo1468]

Boycott carnival cruise lines