Chanel Quality Issues *So Disappointing* | Declining Quality & Defects - Should We Accept Them?

[@kimbw499]

For the current Chanel prices, the bag better be in PRISTINE condition!

[@CAROLCHANNELINGCHIC]

Exactly! Sadly it’s not the case 😞

[@annabiggs2534]

I agree, there shouldn’t be any issues for the price. My Chanel flap doesn’t have any of these issues or I would have returned too.

[@katemiller7874]

That’s not how it is on life lol. Come on

[@hesterprynne5965]

This is why I don't buy Chanel bags anymore. The quality doesn't match up with the price.

[@Shanycole]

So many people are saying there not buying Chanel anymore. 😟 It’s sad but they have some quality control issues but no problem increasing their prices.

[@CocoPink44]

Chanel's quality issues started going down hill more than a decade ago. Chanel is not what it used to be. Luxury brands are laughing all the way to the bank with the consumer stupidity.

[@littleluxuries_01]

For that price, I’d expect perfection! Yes, things may on a rare occasion wrongly pass through quality control but from what lots of people are saying, it feels far too common. Mulberry bags also have the interwoven chain and I’ve not come across any issues on those 😊 Thank you for sharing!

[@MN-rx5ni]

Unfortunately, as long as designers keep getting away with it and clients keep buying their pieces for ever increasing prices, I don't see the quality getting better anytime soon.

[@CAROLCHANNELINGCHIC]

I agree. I myself am guilty of doing that sometimes.

[@fashionandluxury101]

Great point! Why bother to change.. when people keep buying defective products

[@littleluxuries_01]

Totally agree. They are business after all so as long as they can command the prices, they will continue to deteriorate in quality! ☹️

[@gladyslugo7272]

Your so right. I personally can afford a Chanel bag. I have leather longchamp and a 1500 coach bag. But my collection is mostly longchamp. I just purchased this white backpack with fluorescent green logo I just love it.. for my vacation I got the cardi bs sneakers 👟. Hey I’m 60 I still could rock out😂 don’t get me wrong I would love a Chanel bag. But Travel and enjoy life

[@fashionandluxury101]

@@gladyslugo7272 love it! Have a great weekend dear 💕

[@schoiful]

I don’t think it’s okay to accept any flaws on high luxury brands... I have had issues with the puffiness of the quilts for my rectangular mini in the past and still kept it anyway because of how cute it was, and I regretted it greatly. Luckily I sold, but I will never do that again. Not sure if it’s just seasonal bags, but I did notice the classic flaps are in better quality than the minis / seasonals, since the Clair beige I got recently was in pristine condition, while the mini was lopsided (shape of the bag body and the flap) 🙁💔

[@CAROLCHANNELINGCHIC]

Hmm I’m not sure. I wouldn’t be surprised if they put more effort into making the bags that cost significantly more. The issue with the bag being lopsided seems so common too. I just don’t get it...🤦🏻‍♀️

[@suzyq8777]

I have to say for the prices that Chanel are now charging, their bags should be PERFECT!

[@CAROLCHANNELINGCHIC]

I absolutely agree!

[@suzyq8777]

@@CAROLCHANNELINGCHIC Also, their prices are slowly creeping up to Hermes prices which is crazy!

[@FineNaturalHairROCKS]

YES!!!!!

[@princessdyn]

Many just have to admit: Chanel is not what it used to be and the outrageous prices make quality issues even more glaring and unacceptable.

[@eugeniea1273]

Glad you returned it! In addition to the quality, I'm finding the service is getting worse and the bags are never in stock. Its to the point where its no longer a luxury experience so I prefer to spend my money elsewhere.

[@CAROLCHANNELINGCHIC]

Yeah it’s impossible to find anything in stock now. I would’ve tried to exchange it if it was an option but my SA said it was the last one in the country. Luckily I’ve always had good service and the return policy is good in the US otherwise I would be completely done shopping at Chanel.

[@JenMakeupDollxo]

Now they’re trying to be like Hermès by making lists l- 🤔

[@Enchanteralle]

I know they are trying to make their products more exclusive, but I am getting annoyed that consumers have to constantly be on a waitlist or chase SAs to buy an item. Not everyone buys Chanel bags and clothes on a monthly basis to be a VIP status to finally get in stock items first. I am not a fan of the whole Hermes game either.

[@fashionandluxury101]

Chanel , Chanel!! The quality issues are not acceptable with the prices their charging! It’s so disappointing!

[@JenMakeupDollxo]

WE NEED TO STOP BUYING FROM THEM!!! They need to respect the clients and better the quality... same with Louis Vuitton. Salvatore ferragamo has great quality, YSL, BVLGARI has AAAAAHHHHMMMAAAZZZZIIIING quality, prefer to spend 3-4 there than at Chanel. Apparently Dior and Fendi have really good quality, but I haven’t checked them out in person to know. I got a Chanel camelia lambskin o-pouch or card holder, I don’t remember tbh... but it had a bunch of threads that where loose and the stitches where pulling/stretching on the leather...

[@CAROLCHANNELINGCHIC]

Surprisingly I haven’t had the best luck with YSL and Dior even through everyone says the quality is great at those brands.

[@janf3828]

I'm so sorry the mini didn't work out for you but I would've returned it too. The frayed stitches are definitely a no no. I have the same pink card holder as you and there's tiny black dots on mine as well. Apparently this is a common issue on recent lambskin pieces which sucks because Chanel slgs aren't cheap. Tbh I haven't had much luck with their slgs in general. My other classic card holder has a crooked cc which I didn't notice until later.

[@CAROLCHANNELINGCHIC]

I’ve heard the same thing too. It’s such a shame because I prefer lambskin to the other materials Chanel uses.

[@sarah0098]

Gosh that is so annoying about the pale blue bag. I would definitely sell it / return it. It will drive you mad!

[@rosiesketofoodfindings5296]

That’s too bad Chanel bag looks like a fake one crazy how the quality is declining

[@carmeladebelen1424]

Oh gosh! I have the same issue with my chanel rec mini regarding the chain links. When one gets twisted, i will end up fixing it until it reaches the end. Even when i just lay it on flat surface, the links will be twisted and its a never ending cycle. I was so upset and confused at that time on what i should do. Glad that i returned it and requested with a new one.

[@CAROLCHANNELINGCHIC]

That’s exactly how I felt! I assume your new one doesn’t have that issue now?

[@carmeladebelen1424]

@@CAROLCHANNELINGCHIC Luckily, I dont have the same issues now but sometimes one link will get twisted but not to a point of fixing it until it reaches the other end. 😅 My SA even told me that most of the mini rec have those issues and she tried to pacify me so i will not request for a replacement, one of the SA told me that maybe i have an OCD. 😣

[@CAROLCHANNELINGCHIC]

Most have that issue?! Wow that’s not reassuring at all.

[@MadamMMStyleIcon]

Ohh one of my bags have fraying threads too. 😑 It was from 20C collection. But I kept it cuz I already used it that time cuz I didn’t notice it when I unboxed it. I only noticed the fraying threads when I got home after using it. I called my SA but because I love the color too so I just kept it. 😕

[@CAROLCHANNELINGCHIC]

Omgosh this was an issue as far back as 20C? I can’t believe how many of you guys also had the same issue 😞

[@chidenisee]

I’ve heard the super fakes have better quality versus the legitimate bag. I have been looking at purchasing a Chanel bag for a year. Waiting for one I love but this is the third video I have seen about quality issues.

[@CAROLCHANNELINGCHIC]

I think it’s still possible to find one that doesn’t have any issues. If it’s something you truly want, maybe still give it a shot if the return policy is good. Hope it works out for you 😊

[@TelzAll]

@@CAROLCHANNELINGCHIC i think you have to go into the store and inspect your bags and not leave it to chance.

[@fashionandluxury101]

Why should Chanel change their behavior when people keep buying defective bags? Or keeping it because they love the color? We the consumer must take a stand and not continue to accept these defective bags!!! Fraying is an issue....hopefully you can stop accepting these defective bags. It’s your hard earn money 💰

[@CAROLCHANNELINGCHIC]

Unfortunately there will always be people who are willing to overlook all these defects 😞 Such a shame because I really love Chanel aside from these quality issues.

[@rhiana7166]

for those prices, there should be no flaws. you did the right thing, because the flaws will always be in the back of your mind.

[@cindylaserna2357]

So true. I didn't sleep for 2 days when I saw my chanel bag flaws

[@kimscloset6350]

Thank you for sharing. These are some major quality issues to be aware of and it's not the first time that I've heard about them. It is so unfortunate, because of the market being what it is people simply don't care. I will not now or ever pay $6,000 or more for a mini flap!!! The fact that fashionphile is constantly marking up the prices to almost double is astounding to me and the fact that people are paying for flawed products at exorbitant and unnecessary prices is even more shocking.. I think you did the right thing by returning it. Gorgeous color but horrible quality. The chain issue alone is worth the return.

[@CAROLCHANNELINGCHIC]

Same - I would never pay that much for a mini. At that price I’d rather get a small or medium from the boutique instead. And you are right that people don’t care...I posted a photo of this bag on my Instagram with the caption saying specifically that there was quality issues, but someone still asked me if I was selling it 😧

[@illeniana9207]

Super helpful video! The bag should be perfect for the price we are paying.. I had been waiting for a year to finally score a rectangular from last year, thank god it was fine, however the chain was also twisted. Could live with that because I wanted the bag sooo bad. When comparing with my moms vintage from 20 years ago… the quality has decreased in so many years unfortunately :(. Still love the brand tho

[@CAROLCHANNELINGCHIC]

Yeah I think I can live with the chain being twisted if that’s the only issue. I’m shocked at how many of you guys have commented saying you’ve experienced the same problem with the chain.

[@BagsBunnies]

I could see all the issue you pointed out on through the camera so they must be super obvious! And you're right... Chanel doesn't care because someone will buy it or they might even buy it and sell to Fashionphile to sell at a crazy mark up!

[@CAROLCHANNELINGCHIC]

I know it’s insane how marked up the prices are. Minis on Fashionphile are over $6000 brand new. For that price, you might as well get a small or medium from the store 🤦🏻‍♀️

[@sandyholland501]

Thanks for another great informative video Carol! I agree with you that the hype is driving the designers to pump out their bags , poor quality and all. The problem is when they cost almost 10k for a bag, there shouldn’t be a quality issue. They should keep high standards to enforce the high asking price. At this point I probably won’t ever buy a new Chanel. I’d rather invest my money in a higher quality pre-loved Chanel item.

[@CAROLCHANNELINGCHIC]

They really shouldn’t be sacrificing quality for quantity. I keep buying Chanel because I like the styles they produce, but if I get unlucky a few more times with these defects, I’m not going to bother anymore.

[@bq1145]

I have never liked Chanel even after buying their bags. Just because everyone thinks this is one of the most luxurious brands, it's really not. Sold every chanel piece I have and I don't miss them at all.

[@CAROLCHANNELINGCHIC]

I’m attracted to Chanel for the ladylike style but I don’t like everything they produce. We all have different tastes and that’s perfectly normal 😄

[@bq1145]

That's there marketing plan. Even if their products are damaged they know people will buy. You can go for Dior or Celine.

[@WXYZ760]

Omg I had the fraying thread on my square mini. I couldn’t find much info on purse forum so I wasn’t sure if it’s an issue. I still returned it and now I’m glad I did

[@CAROLCHANNELINGCHIC]

Yeah I hadn’t heard anyone mention that either until posting this video. A few of you guys have commented saying you experienced the fraying issue too. I’m disappointed but can’t exactly say I am shocked 😞

[@han660namun8]

People are thrilled to possess these items because it' CHANEL and a lot of fortunate people that want to own it for the reputation and priceness but they are not like the old generations of customers that were more awknowledged to luxury and had a certain " style and values in life "....Raising the price bags for making sure only the wealthiest can own it and to flatter the one who would buy it too...it's purely marketing and now even they have adapted their taste to their new customers and do not care of the quality.. They will buy plenty of new items after all and can still show off " look at me i'm precious and successful having chanel ," 😂😂 luxury became cheap because of the business selling that are worlwide and extremely beneficial ...

[@lenkaharristein2855]

O man I would be so annoyed ! Especially how expensive everything is

[@tina8796]

When people stop buying they'll either go back to their original quality or lower the prices. I buy Tory Burch. Her outlet bags / wallets are gorgeous

[@jashownaparis1021]

I’m done with the big fashion houses from Chanel hardware issues, Louis Vuitton stitching, and YSL imperfections. I’m done!! I’ll carry my current collection of bags to death and sell them when I’m finish with them.

[@GingerAlmanza]

Hello.. that’s funny that you show that neon blue mini rectangular on FASHIONPHILE, because that’s my bag. I sold it to them like 2 weeks ago.. lol I honestly wish I would have looked it over better before I sent it off to them, because I don’t remember if mine had the same issue with the threads as yours did. But yeah the price, is insane isn’t it!? But it makes sense.. I almost had a heart attack when my quote came back. They gave me WAY over the retail price I paid for it, so I was more than happy to sell it to them 😂😂😁

[@CAROLCHANNELINGCHIC]

LOL I was tempted to get a quote from them for the bag too but I was nearing the end of the return period.

[@MarMarSnatched]

may i ask how much the quote they offered you? do they give good quotes for chanel bag?

[@debm9413]

I definitely appreciate this video. It’s important to know the good and the bad - especially at these high prices.

[@CAROLCHANNELINGCHIC]

Exactly! Glad you liked the video ❤️

[@audrey545]

Great video! I'm struggling whether to keep a medium classic flap GHW caviar. It is so hard to get. I have two issues.First, the chain doesn't slide through the grommets unless the bag is open .(The SA said that would improve with time but I don't recall that issue when I got my jumbo in 2017) .Second issue is the quality inside flap. It feels flimsy when compared to my jumbo. Also, when I cup my hand around the flap to the back of the bag (which does not show), the leather feels loose - not taut. This is also not true of my jumbo. I went back to the store and they had the bag in another color, and it had the same issues with the flap. So I"m thinking the quality has declined.I"m hanging on to the bag until my return period ends - and waiting to see if a new one comes in. The worst part is that if the price goes up tomorrow and I exchanged the bag, the manager said I'd have to pay the higher price! I think that is insane.

[@CAROLCHANNELINGCHIC]

Sorry the bag wasn’t perfect 😞 It sucks you can’t even exchange it without paying the new price. With a valid reason they really should allow it. Chances are they’re going to turn around and sell the one you bring back for the higher price anyways. Regarding the chain not sliding through the grommets, one of my medium classic flaps is like that too and it’s also from 2017.

[@marrymechocolate4981]

So sad to hear this , I think Chanel is not like Chanel after Kharl’s death. I personally felt like it’s just empty shell now.

[@CAROLCHANNELINGCHIC]

I feel like it’s missing some of that extravagant flair.

[@JenMakeupDollxo]

Karl*

[@philosophia2000]

I stoped shopping at Chanel. I am thinking about selling all my Chanel bags and SLG. Chanel ia no longer desirable to me

[@imjessicaram]

I think they moved some of their production to cheaper labour countries - like China (where the focus would be mass production rather than quality). It's not acknowledged, but how else can the quality be so low?? I would assume in Italy, France, Spain they would hire only the best of the best but maybe they started producing much more but the quality is suffering

[@CAROLCHANNELINGCHIC]

If it was just a recent thing, I would give them a pass because of covid but it seems like it’s been going on for a while. I’ll admit the illusion of luxury was shattered for me when I learned that a product only has to be finished in France in order it to have the Made In France label and other aspects of production can happen elsewhere.

[@imjessicaram]

@@CAROLCHANNELINGCHIC Oh wow I didn't know that - thats like cheating. We never get the whole truth, just sold a fantasy. Chanel has been around for decades so people believe in the brand, but honestly hiking up the prices for subpar quality is a no-no. If the quality improved, I'd understand the prices but they can't be justified with all the recent revelations of bad work done on their part.

[@stela_studio]

Studyinh the supply chain and you are right when you said they are made in China. European are not into the labor side.

[@katerinajoan257]

I bought a wallet on chain TODAY.... and my chain kinks every couple is minutes. I used to have a used wallet on chain before I sold it, and the chain was a gorgeous quality, and never kinked.

[@CAROLCHANNELINGCHIC]

That’s so upsetting! Sorry you have to deal with this. Contrary to what some people say, this is absolutely not normal 😞

[@kathyn1343]

The bag is so pretty but I noticed the bulging side right away and I am not terrible observant. The flaws would probably bother you every time you used it, so better to get a bag you will use and love.

[@CAROLCHANNELINGCHIC]

Yeah I noticed that immediately too. Such a shame because that issue at least I think could’ve been easily avoided.

[@xiaominnnful]

i noticed the bulging side too. did u buy this online or in the physical store?

[@CAROLCHANNELINGCHIC]

It came from a boutique but I bought it remotely from my SA.

[@chauminh]

Well you need to tell errors to chanel retail besides sharing it on social mefia

[@anitakam6394]

I think you should return the blue Chanel bag. You are not happy 🥺. You will for sure find another bag you love.

[@CAROLCHANNELINGCHIC]

My thoughts exactly!

[@livinglavidasimplellvs3816]

Same thing happened to me. Just a few uses and the corners got peeled off… it was 3 months old, but Chanel said it was under “normal wear and tear”…. Warranty didn’t covered it.

[@nami3942]

You know guys why they keep higher and higher the price because of Jennie of blackpink 😆 and other super star who sponsored by Chanel. So many girls always wants to buy Chanel brands. And even fakes

[@tina8796]

Sign of the times - Low quality, high prices. And as someone else stated, Chanel's laughing all the way to the bank and the public's willing to pay those ridiculous prices. Tory Burch is far superior and a fraction of the cost.

[@R_DLF]

You seem extremely unhappy with this purchase. I would returned it. Just go with the flow something else will come up later. 🙂

[@CAROLCHANNELINGCHIC]

Yeah that’s exactly what I did. No regrets returning it at all 😄

[@overtherainbowoO]

The quality of Chanel is decreasing! While the price keeps increasing! 🤣

[@jupitergrls]

I totally agree and would add that I believe (from experience) there seems to be a quality control issue with many Luxury Handbag Brands as of late. As I was going back and forth studying the thread issues on your bag I thought i would ad two theories... 1.) This bag may have been a display and moved across a surface or surfaces numerous times which caused the fray issues on those particular areas. 2.) As someone who used to sew yrs ago, the quality of the thread used in the stitching may not be up to par. I have had friends complain about fray issues on brand new spools of thread they recently purchased. For all the pricing increases I would want my bag stitched with the highest quality and strongest thread possible. For me that would be silk.

[@CAROLCHANNELINGCHIC]

I agree - Chanel is not the only brand that has been showing quality issues. I’ve noticed it with LV, Dior, and YSL personally. It’s quite disappointing. From your theories, I think the second one is probably more likely. Based on the photos my SA sent me it looked like they barely unwrapped the bag so I don’t think it was on display. And the fraying was all over the bag, not limited to the parts that would rub against surfaces. I was only able to get my camera to focus on the fraying by the corners and edges though. It’s interesting hearing your perspective about the thread - I would’ve never expected a brand like Chanel to skimp on the quality of the thread they use. How much money can they even save by using cheap quality thread? 🤦🏻‍♀️

[@jupitergrls]

@@CAROLCHANNELINGCHIC Yes, and these aren't just handbags, they are truly investment pieces! Since it is obvious your bag was not a display from what you stated, I can only assume this is an issue with thread quality! Would be interesting to know where Chanel sources the thread from. I doubt we will though. Aside from returning the bag to Chanel, I personally would be following up with a letter to the person at the very top. I'm sure whoever that is would be interested in hearing from you regarding the issues with your handbag. Too often they never get to hear directly from customers regarding issues because it is handled at a different level, I wish you All The Best and hope you are able to get a bag of such quality that lives up to the Chanel name.

[@sarahgonzalesmytruthchanne8034]

I'm sorry you got a crappy purse for such an expensive price point why is the purse not perfect? They need to get their crap together and fix the problems. Or lower the prices if the purses are not absolutely perfect

[@menovos9926]

Return that bag. These bags are too expensive and you should not put up w these quality issues. Shame on Chanel for lowering quality and upping prices.

[@ciaobella8231]

The thread is fraying because it is cheap thread. How does Chanel feel proud to charge such outrageous prices but deliver such a low grade product? This is a common thought now, videos all over the internet are sharing the disappointment in their quality. I wonder why people continue to purchase their product when Chanel is overcharging and underdelivering?? What is most interesting is that they are reporting record profits even during the pandemic. Their quality is less than acceptable and their sales representative are snooty and rude when you shop in their store. No! Time to find a new brand to love.

[@camillaoggiano2980]

I have the same bag in neon pink, it has the exact same defects, including the part where the leather loses its shape and sticks out!! pwr how long is the chain, compared to the other minis the piece of leather that makes up the chain is thinner! I'm also very disappointed.. it has aged very badly

[@ladyfrance3]

As long as people keep buying theirs bags why should they change anything ? It’s up to us to teach them a lesson buy stopping buying their cheap bags ( I mean in terms of quality). Take care.

[@amyt852]

I have noticed too. The Quality have been down for a while a go already but Recently so so obvious that shocking me! Thanks for sharing.

[@CAROLCHANNELINGCHIC]

Exactly. It doesn’t even have anything to do with being picky, the flaws are just so obvious! 😞

[@alicialuolim3315]

I recently went tried a CF medium in beige - I was very excited to try it until I saw some stains in the front of the bag. The SA said “is just some glue” (inside my mind is like wowww this bag cost over 6K and there is some glue residue! ). I also felt that the strap was very light - the older CF straps were more heavy duty. This new bag felt cheap to me.

[@CAROLCHANNELINGCHIC]

I noticed the strap felt light on the mini too. I thought that was just because it was the mini...I didn’t know the strap on the double flaps got lighter too. The glue residue is a pretty easy fix but I wonder if that’s what it really was since you said it looked like a stain.

[@alicialuolim3315]

@@CAROLCHANNELINGCHIC I’m not sure but I wasn’t there to buy the M/L CF - prices have gone ridiculously high. I’m in the waitlist for the Coco handle new small size - I haven’t been able to see it in person (the price on this one is still acceptable!)

[@CAROLCHANNELINGCHIC]

Which color are you on the waitlist for? I have my eyes on the light pink for 21A but I have no idea what the exact color will look like since there’s no photos.

[@haitang]

Such quality and yet you gotta keep coz the rare color.... I think you are bullied by Chanel.🤔☝️

[@Andromeda.0]

Aaaaa! My sister living in Madrid returned last week a flap and i was whattt but now i see what she was talking about when she said zero quality! I thought she was going insane 😂

[@CAROLCHANNELINGCHIC]

Aww it sucks that it didn’t work out. It seems like it’s really hit or miss.

[@AlexandraLucca]

I totally agree with you on literally everything lol. It’s so easy to get hyped up and accept flaws just to have a bag. I haven’t bought anything from Chanel in sooo long bc it’s not my aesthetic right now. I only have a black caviar shw jumbo classic flap and a black caviar shw WOC. They are still literally perfect.. even the WOC I abused in my early 20’s looks amazing. Never ever any quality issues and even working at Neiman’s that had a boutique and there was never any whispers of quality issues. This was a little over 10 years ago. I think my WOC was only $1200 USD. 😫🤯😭So sad to see quality declining as prices continue to increase.

[@CAROLCHANNELINGCHIC]

Omgosh it costs over double that now 😧 The least they could do is maintain the quality...

[@bagsperfumecrime]

The chain on my mini does that too but when the SA took the bag out for me to see she untwisted it and showed me how to do it! 😏 Didnt realise that would be considered a defect! 😔

[@CAROLCHANNELINGCHIC]

I’m surprised so many people have said they have the same issue...it’s basically become the norm 😞

[@jaywa2570]

The fraying of the stitching will bother me. It may weaken over time

[@angeltan3622]

Hello. I’ve done some research for you. I wrote to “Leather surgeons”, a place where you can get your high end chanel purses, fixed, spa, repaired etc and this is what they said……….”Hi, This is just the thread fraying from wear-- it can be trimmed or burned off, but I really wouldn't worry about it unless you were having some other service done. It sort of just comes with the territory! Thanks, Hunter I know, this is old news for you now. But you should keep the bag if you love the color for future bags you purchase. The chain was another issue. But anyways. Thanks for this wonderful video.

[@CAROLCHANNELINGCHIC]

Thanks for looking into it! This is very helpful. It’s good to know that it’s not at risk of turning into a huge problem but I’m shocked that a brand new bag straight from the boutique could be showing wear so soon.

[@Shanycole]

Hello! Those thread are are NO NO. It looks like they’re using a cheap cotton thread versus a nylon thread. Great informative video!

[@CAROLCHANNELINGCHIC]

I never knew that there was such a thing as bad quality thread until this incident. You learn something new everyday lol

[@hikki6089]

The fraying of the thread is not acceptable at all! I bought a vintage chanel from the 90s and the threads were fraying coz it is an OLD used bag, Leather Surgeon was able to apply heat to un-fray the threads. But your bag is BRAND NEW!! That’s totally unacceptable at that price point. I stopped buying Chanel a long time ago; I actually don’t understand why ppl still buy when the quality went down so much yet the price kept skyrocketing…if you ever touch a vintage bag from the 90s or 00s you would be able to tell how they cut cost - thinner leather, lighter and flimsier hardware, no leather lining in seasonal bags.

[@CAROLCHANNELINGCHIC]

Haha I ask myself that question sometimes 🙈 I think that solely based on design, I like Chanel the most and that’s why I still want to buy their stuff. But I might change my mind if I run into any more issues in the future. I’m curious what the process of fixing the fraying is like. Applying heat to such exact spots sounds like it can be a disaster although I’m sure they know what they’re doing.

[@hikki6089]

@@CAROLCHANNELINGCHIC I don’t know HOW leather surgeon applied heat on the thread. He only told me that heat can stop the fraying. The thread on my bag is not frayed anymore. I like chanel aesthetic too, I’ve been buying their stuff since 2004. But at a certain point I had to stop because I ran into too many disappointments with their quality. Luxury shopping should be worry free and I shouldn’t be the one having to do their quality control. Try look into vintage Chanel. Much better quality, lower price point, there are many that are in extremely good condition especially those in the Japanese resale market.

[@CAROLCHANNELINGCHIC]

I’ve been looking into the Diana bag recently. Haven’t decided if I want to consider it more seriously yet, but it’s a stunning bag! 😄

[@tingeling5663]

OMG, never seen these kinds of fuzz on the stitching before. I have two lambskin minis. My first a black one is pristine, used and abused it a lot. Still looks brand new. I got a light pink one in 2018....well the quilting is flat, the sides are uneven like your's¨. The lambskin is also much duller than my other one. Looks cheap, same with the strap. The metal is so much lighter i weight....I think the quality drops and the prices increase. :(

[@CAROLCHANNELINGCHIC]

Ahh yes I noticed the lighter chains too but I wasn’t sure if it was because it was the mini vs the double flaps.

[@FineNaturalHairROCKS]

I'm in the market for a new luxury handbag and honestly, the Chanel quality issues are so disturbing. I'm really not purchasing it anymore. 😤

[@CAROLCHANNELINGCHIC]

Their new policies aren’t helping either. What bags are you considering?

[@FineNaturalHairROCKS]

@@CAROLCHANNELINGCHIC Yes! I was actually surprised that you were able to get a refund because when I purchased my WOC back in 2018, they wouldn't let me get a refund; only store credit. I was considering the Chanel boy bag, medium flap and Chanel 19.. at this point, given the prices, I'm not sure I'll buy any of them..

[@CAROLCHANNELINGCHIC]

I think it might depend on where you’re based whether you can get a refund or not. And yes the prices are so crazy, especially the 19. I just recently decided I wanted one and I wish I had gotten one when it was first released.

[@Annet1608]

I have some items (2.55 bag, caviar large travel wallet and small purse) for +10 years but i do not like current quality. Most of the items look cheap or even fake. Totally unacceptable for the prices their asking

[@CAROLCHANNELINGCHIC]

I agree - it’s a hit or miss lately and lacks consistency 🙁

[@chauminh]

Merci, omg, tge news sats luxury brands like dior et chanel could make a lo ss due to covid

[@CAROLCHANNELINGCHIC]

Wow really? It didn’t seem like their sales slowed down or anything because of covid. If anything I thought people were buying more. Maybe their expenses skyrocketed...

[@lucysolozano9005]

I’m so happy I got to this video. I’m planning on buying one channel bag this is very helpful. Thanks for sharing.

[@DianaDang3]

I'm glad you were able to return it! It's so sad that despite how much you paid for it, the number of issues was too much :(

[@CAROLCHANNELINGCHIC]

Yeah I was not expecting that whatsoever. I had asked my SA to send me photos of the front and back to make sure the flap was straight and the back pocket was centered so I thought it was good to go. How wrong I was.

[@nami3942]

I buy Chanel 19 small bag it’s $5,100 which is 10% increased just last November 2021 and after 2 weeks 😭 I figured it out that it’s so sensitive 😭 I just used it 2x for my birthday party and date with my husband, I’ll been so careful but it has 4 small scratches already 😭 sell it, And I just sold for 3,146.02 usd 💔

[@miel4861]

When I bought my classic flap, it was one of the most exciting times ever. I ordered it from a luxury department store, so I didn’t see it in person. When I received it by mail, I found two small flaws. The leather of the chain was peeling in a small spot, and the metal part of the chain in another area was not aligned correctly. I was extremely disappointed. I thought about returning it, but except for those two small imperfections, the bag came with all the wrapping paper, plastic on hardware and was otherwise perfect. None of my other bags had that. I was able to fix the misaligned chains, and eventually decided to keep it. The ordering process was a complete headache (long story), and I had no guarantee that the replacement would be better with all the stories we hear. Add to that the crazy price increases if I keep waiting for a flawless bag. All that made me decide to keep it. I would always advise to inspect before you buy if you can, and thoroughly consider your options when it comes to waiting, returns and things like that to make an informed decision. Also, decide if you are ok with minor flaws especially that with Chanel it’s often , “last piece available”. Trust me, almost no one will notice those small things when you are carrying your bag, so decide if it will bother you, otherwise enjoy it!

[@CAROLCHANNELINGCHIC]

You make some excellent points! Ultimately everyone has different opinions of what they think is acceptable. I try not to look too closely at my items to find the tiniest imperfections because I can almost guarantee that I would be able to find something even if it’s from Hermes.

[@roxannesmith4519]

I heard they will often sell seconds or Poorer quality products online/in countries other than France.

[@remittri]

well, the whole point of luxury is perfected detail, so its very important to care for those small things you'd have no right to complain about with the cheaper stuff

[@CAROLCHANNELINGCHIC]

Absolutely! It’s even worse when something at a lower price point is better quality than something “luxury”.

[@angeltan3622]

omg, I got this same light blue mini rectangular, and the thread were fuzzy like that, it got more and more.... I got panic and returned it. The news is Italian bags during 2021,22 and 23 made in Italy used cheap fuzzy threads on Chanel bags. It is silk fuzz. It will settle down after years of using, I have heard. Even with the brown ones that are highly sought, there were all stitched with the fuzzy threads :-)

[@angeltan3622]

omg god I swear you bought this from Fashionphile, I got panic and returned this bag, the loop around the chain got badly twisted, it was shipped that way to me and I returned it :-), the twist will never get better. The brown color one I needed keeping has no issues with the loop. The person that looped the leather into the chain did a poor job. Sorry you got the bad I had, I believe.

[@CAROLCHANNELINGCHIC]

Wow I never knew that about the thread from the made in Italy bags. I’ll have to check all my bags to see where they were made. Interestingly enough I had the medium classic flap in the brown that I think you’re talking about but the thread was perfectly fine on that. But this light blue one was all fuzzy from the very start even though I purchased it straight from the boutique. Clearly something was very wrong with that whole batch of thread.

[@chauminh]

Me i asked for a refund for the big blue bag. My only problem with it is the chain

[@sophielim4165]

For the price, one would expect better quality...

[@Hazel.Fleurr]

Let’s just start shopping at Hermès 🍊 Quality is over the top! Not even comparable to Chanel. I was a HUGE CC lover! But after a couple failed purchases I just was so upset and disappointed that I am saving just a bit more and get an 🍊

[@CAROLCHANNELINGCHIC]

The sad part is I just prefer the bag styles at Chanel much more 😞

[@Msgoodpuppy247]

Maybe ask to see if you can exchange it? That’s a bit unacceptable tbh.. my Ali express bag has less fraying than that Chanel!

[@CAROLCHANNELINGCHIC]

I asked but it was sold out 😞

[@Msgoodpuppy247]

@@CAROLCHANNELINGCHIC :( huuuu sowwie

[@Natashea]

I think the chain issue is an issue with all their mini flaps, I’m contemplating returning an iridescent mini with that same chain issue and twisted leather on the inside of the bag. They limit their quantities so much that we are considering keeping defective bags!!!

[@CAROLCHANNELINGCHIC]

Twisted leather? This is the first time I’ve heard of that issue and I don’t even understand how that could’ve passed quality control. If you’re not happy with the bag, it’s probably best to return it…it’s just not worth it at these high prices 😞

[@Lommy9999]

I want to show off my luxury items, so I'll disguise it as a complaining video.

[@CAROLCHANNELINGCHIC]

Looks like you’re not disguising your jealousy very well 🙃

[@kettyretuta2564]

Thanks for the video. Unfortunately same issue with my 21S mini rectangular with twisted chain. Mine also have crample line in front, unfortunately can’t return coz I bought it at a personal shopper & she imported from Hongkong. You’re right if I can compare with my other Chanel bags recent Chanel bags have slightly deteriorated their quality. 😩

[@CAROLCHANNELINGCHIC]

Ahh it sucks that you can’t return it. Did you buy it for a very high premium?

[@kettyretuta2564]

Yeah it really sucks, yes 25% premium coz my SA can’t get it.

[@CAROLCHANNELINGCHIC]

😧 That’s unfortunate. Sorry to hear that.

[@alwaysbeabea3663]

I have stopped buying Chanel from their boutiques since 2017 because of the quality issues. There's always something better elsewhere, and the quality should come first.

[@CAROLCHANNELINGCHIC]

I stopped buying from Chanel between 2017 and late 2020 and wow so much has changed.

[@alwaysbeabea3663]

@@CAROLCHANNELINGCHIC And the customer service emmmm

[@lanafeulner4083]

This is unacceptable with the thread issue!! I would complain. THE KINK ON THE CHAIN IS A MAJOR ISSUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[@CAROLCHANNELINGCHIC]

So many ppl have the issue with the chain getting all twisted but some don’t consider it an issue because you can twist it back. Different levels of tolerance I guess but it definitely shouldn’t be like that.

[@glendaplease971]

I tried on a very coveted rose gold mini from 21s in store a few weeks back and I didn’t buy it because the chain had a similar issue, and the leather on it, while gorgeous to look at, didn’t feel like real leather and one edge near the flap was starting to rub. Sad about these quality issues. :(

[@CAROLCHANNELINGCHIC]

The wear on metallic bags is definitely a big concern too. It seems the list of quality issues is never ending 😞

[@miarenee]

The shame is that the customer isn’t supposed to find the errors- because the QC is at company level- the bottom- bottom line is a bag like that - should have never gotten past the QC department- truly an Unsalable Item - fails throughout the entire system 😎

[@CAROLCHANNELINGCHIC]

I absolutely agree! It isn’t even hard to notice them 🙁

[@roundshiba35]

I think returning the mini flap was a good idea. The fraying thread and twisted strap are definitely defects because none of my Chanel bags have those issues, and I have amassed a pretty sizable collection over the years. I'm sure there will be another sky blue mini flap in SHW in the future since it's a color that's been released fairly often!

[@CAROLCHANNELINGCHIC]

Yeah I’m hoping something similar comes out soon 🤞🏻

[@MK-tj2xu]

The color was stunning but you did the right thing by returning it. I mean for a 4K bag, it better be in pristine condition.

[@CAROLCHANNELINGCHIC]

That’s exactly what I thought. At least I have the card case in the same color 😅

[@dilayla6751]

Wow great video ! Thanks for the heads up lovey. What a disgrace 🤦🏻‍♀️ xo

[@CAROLCHANNELINGCHIC]

Seriously! It’s unacceptable.

[@quidproque8404]

Went to Chanel store here in HK and fell in love with a classic WOC same color like what Carol has (Light blue/tiffany blue). Upon inspection, I found so many flaws on the leather chain, stitches and badly scuffs on the bottom of the bag. Even the SA was embarrassed after I pointed them to her. I am so disappointed with the current quality of CHANEL that I ended up buying pre loved vintage in the end.

[@CAROLCHANNELINGCHIC]

Aww sorry you had such a bad experience 😞 What vintage bag did you end up getting?

[@WomanRoaring]

So you asked if we should accept these defects. NO, if everyone does then they won't change things. These bags and items are hundreds and thousands of dollars, they should be perfect! If people don't send things back then they'll lower the quality and raise the price because they're still selling and people want these bags so much that they don't care about the quality but it's so wrong. The blue one is a beautiful color but when they're charging so much for a purse it should not have issues and the thing with Chanel is, you're paying for a name but quality as well. If they don't keep the quality good then why not just buy a replica, it's a huge waste of money to buy something that isn't going to have the quality that is expected from these luxury brands.

[@CAROLCHANNELINGCHIC]

Ahh yes and like clockwork they’re raising prices again!!!

[@cbjo1980]

Looks like fake leather to me

[@askjennanything]

I think the quality really varies. I got the caramel small flap and to be honest the front is not perfect. Like one part does dip a bit lower. But I love the colour and usually I’m not studying it when I wear it so I accepted it. 😅 I’m lucky to not have a bag with freckles, which apparently happened for this season.

[@CAROLCHANNELINGCHIC]

There’s such a wide array of quality issues to look out for nowadays. You would think that for a luxury bag you wouldn’t have to inspect it so carefully...

[@blackberrybbb]

About the chain and straps, you can twist a little bit and they could be smooth again! It's the dynamics of the design I guess? Not a quality problem. Totally agree on the rest... they should have done better...

[@CAROLCHANNELINGCHIC]

My issue with it is that it happens nonstop. I haven’t seen it happen to any other chains from Chanel, only this one ☹️

[@MarMarSnatched]

what chanel boutique did you get that bag? cause i got mine same color from rodeo drive

[@CAROLCHANNELINGCHIC]

South Coast Plaza. Does yours have the same issues?

[@MarMarSnatched]

@@CAROLCHANNELINGCHIC yah i returned a coco handle bag at south coast cause the bag they gave me does not have sticker in hard ware and and tags are not attached. my blue bag does get tangled but i was wondering if thats normal cause this is my 2nd chanel bag. my other chanel mini the chains are good and str8 and doesnt tangle

[@CAROLCHANNELINGCHIC]

Seems like it varies from bag to bag these days...I personally don’t think it’s normal.

[@MarMarSnatched]

@@CAROLCHANNELINGCHIC i think there major quality issues going on

[@ngesngu]

Vintage pieces ftw

[@siscaandfukufrenchie5149]

I just bought a mini flap earlier this year and I have the same problem as you on the twisting chain. Have to twist it back if I see it 😅

[@CAROLCHANNELINGCHIC]

Does it happen often for yours?

[@siscaandfukufrenchie5149]

@@CAROLCHANNELINGCHIC yes the SA told me about the twisting the chains back when I bought it and she said it’s not an issue. I didn’t realise what she was trying to say until I start to use it. I have to twist it back before Cross bodying the bag but after that usually it stays okay until I remove it from my shoulder after use. I have to twist it back before storing it. Not really a big issue for me but just irritates me having to pay attention to the chains. I wonder if this happens only to lamb skin as my the leather is softer, my classic medium and coco handle are caviar with no chain issue as it is stiffer.

[@CAROLCHANNELINGCHIC]

Wow I’m surprised your SA mentioned that to you. I don’t think it has to do with lambskin specifically. My medium classic flap is also lambskin and it’s perfectly fine. I think it might be because the leather is not wide enough (cutting costs maybe?) or it’s not woven tightly enough through the chain 🤔

[@siscaandfukufrenchie5149]

@@CAROLCHANNELINGCHIC hmm 🤔 should be due to thinner leather strap then. If this is the case, it will happen for all minis going forward. It’s sad as mini is so nice to use and cheaper options. But I do like the ‘thicker’ lambskin, feels not as prone to scratches as the previous version. Not sure though as my other bags are caviar..

[@jag5798]

Agree. They are cheapening their jewelry. I am moving towards just staying with Hermès.

[@Boujee_Nailz]

My dupe bag doesn't even have those problems with fraying or dents it's not real chanel but the price I paid and the quality of the make of it , I'm glad I got it!!!

[@Foxie635]

I really think Chanel is secretly having these bags now made in China where they use cheaper materials. It’s kind of our fault, we are always paying so much for bags. Lol

[@CAROLCHANNELINGCHIC]

There’s definitely way too many inconsistencies with the materials in my opinion.

[@zhisu2665]

Chanel's quality is so disappointing, I remember holding up my $25 handbag up to a few while in their Sydney boutique and they didn't look or feel like they're worth the $4,000+ price tag. No wonder many wealthy people have their Chanel sitting on the side while their other brands are protected. if you have the money than it wouldn't be too much of an issue but for most these are a splurge so it's sad to see how a brand that prided itself on exclusivity, luxury and quality is deteriorating to wear my cheap handbag felt as if it was near a similar level [still better quality but not great]. while my aunty who has owned multiple Chanel handbags for around 20 years the classic black flap for one and it still looks as if she bought it yesterday.

[@TelzAll]

When i went to buy my classic caviar medium in black i was shown the small in lamb and it was already scratched up and this bag WAS NOT RETURNED!!!!! It was just hanging out in the boutique. This bag is close to 8k after taxes granted lamb is delicate but come on man. Also nope my classic has no issues.

[@CAROLCHANNELINGCHIC]

Yeah the display pieces are questionable sometimes. Some of the bigger boutiques have a set just for people to try on and those are pretty beat up. Good to know you got one with no issues 😊

[@princessdyn]

There are other brands like Delvaux or Mark Cross. Their heritage is even better than Chanel's and their craftsmanship (handmade) is league above it.

[@Stck_verflws]

This is just unacceptable. I bought my jumbo in 2019 for 7400 and now it's 11550. Its not even work the increase. It wasn't wasn't worth 7400

[@CAROLCHANNELINGCHIC]

Yeah I can’t believe how steep these increases are 😨

[@BanditKinx]

on your neon blue bag, ive noticed it a lot on my bags too. But i dont think its the thread fraying. I do think it's picking up fibres from the dust bag. Have u tried pulling on them? Thats what i do! And it's not part of the stitching.

[@CAROLCHANNELINGCHIC]

I tried that very carefully but it didn’t come off. Plus the fuzz was the color of the thread rather than white like the felt they wrap around it/the inside of the dust bag 😞

[@Minnisayshi]

I have the same blue chanel and the stitching in it is so frizzy

[@Minnisayshi]

I kept it because I love the color and it was my second time trying to get this specific bag

[@CAROLCHANNELINGCHIC]

Oh wow I thought it was a one off issue with the one I got but I guess not 😞

[@danesshopper5388]

No longer interested in Chanel, especially after i got an info that they will no longer give commission to their SAs.

[@CAROLCHANNELINGCHIC]

I heard about that too. It seems so unfair to the SAs, especially the ones in the locations that only have bags/slgs/costume jewelry.