CAZOO ARE DOOMED! | Car Dealers Won't Help Them Now!

[@TwizyMan]

A truly excellent and intelligently presented video. I worked in the motor trade for 18 years and soon learnt it was only selling cars that were well prepared and giving good aftersales service that brought customers, their families and their friends back time and again to deal with you, NOT low prices and gimmicks.

[@adlam97531]

I have seen disruptor's come, and go in the motor industry, some have stayed the course, others have burnt out. I remember back in the 1980s, we had 'Car Store'. It was one the first of the mix of used car sales and fast fit, in a large open plan showroom. It was high APRs and signing people up for service plans which costs lots but did not cover much, and then up selling when they had your car apart.When it went bust, it owed everyone locally money and nearly caused the local car spares motor factor to go under. Covid definitely caused the market to go on line much more, but there are still many people who will not buy such a big purchase just by looking at it from a PC screen. There will always be room for the small dealer, who gives good service.

[@stuartcraigon2003]

Arnold Clark and Peter Vardy both operate car stores, although Peter Vardy are shutting them down. 3 gone now and another one turned into an MG franchise.

[@richardhargrave6082]

And you can't trust Arnold Clark@@stuartcraigon2003

[@MKHNitro]

A car dealer giving good honest service ? Never seen one

[@paddycoleman1472]

As someone who recently purchased a used vehicle I went through a load of options when looking. However, when push came to shove I ended up buying from a relatively local (45 mins away) Audi dealer. The trouble with cars (even brand new ones - this is the first used car I have purchased) is that they have problems despite what manufacturers might say in their advertising. When you need help you will be glad that you have a dealer nearby who you can take the car back to and work with them to get it fixed. Personal service is far more valuable than people give it credit. My own used purchase has turned in to a nightmare and resulted in half the car requiring a respray due to a previous poor quality repair (that neither I or the dealer was aware of). However, between the dealer and Audi UK we have been able to work through the issues to a satisfactory resolution. Personally, I just do not see cars as a commodity purchase like a washing machine etc. Cars are expensive, complex machines which are often bought with a lot of emotion and this requires a supportive and comprehensive sales process.

[@jamesmiller113]

Man that sucks, what happened to mean it needed a 50% respray? (That nobody noticed earlier - very sporting of the dealer to honour that)

[@paddycoleman1472]

@@jamesmiller113 Hi James, Long story but basically the car had been in some sort of accident which involved the replacement of the NSF wing. When this was replaced it would seem they resprayed the OSF wing, bonnet, NSF wing, both NS doors and the NSR wing but alas not very well. The repair did not show up on the CarVertical report I purchased as it had not resulted in an insurance claim (be aware, reports such as CarVertial only show accidents involving some sort of insurance claim!). When I had the car professionally valeted the lacquer started to peel off the NSR wing and this is what led me to finding out what had happened to the vehicle. I then took the car to a Body shop for inspection and this is when all this came to light. I have the car back now and it has been repaired to Audi UK standards and is covered by a 3 year Audi paint warranty (as per a new vehicle). The car had only done 6K miles when I bought it!

[@scitec717]

​@paddycoleman1472 now i understand that makes more sense, at 1st was wondering how nobody spotted the previous damage, they say 1 in 3 used cars have been repaired at some point that will not be on any report

[@Graham-rc1cp]

Have you seen the stuff they’re trying to flog, who in their right mind is going to buy a 2 year old car with 100k on it for £15-20k, sight unseen?

[@Neil-Hanson67]

They have thrown £millions away on sponsoring all these sports events trying to promote the company, God knows how much that cost them so that's not worked for them.

[@zzhughesd]

£126 in the metal profit , just 8-10% Pendragon at£1250-1500 area. Before the insane marketing spend. Reckless spending whilst being useless turning the stock over for any proper margin….. Knob ends

[@TheJoeT81]

Cazoo! Yeah, you can’t.

[@G58]

@@zzhughesd Can you explain this please?

[@G58]

Do you know who backed them?

[@Ryan-uh9le]

Pensioners ​@@G58

[@stevie007]

This a very sensible and unbiased opinion. Top quality stuff as per normal Joe 👌👌

[@Kingdonnerkebab]

Hate big car supermarkets myself.

[@darrenwilson8042]

Said this the other day - if the business model going forward is to rely on dealers they have crapped on already then thats not a business plan. Its a managed wind down. If you are a dealer and use Autotrader then they would have to undercut them to attract business which cannot generate enough income surely?

[@davidhayes4814]

It seemed that the business model was very expensive …… shunting cars around…. and over-stylised. Hello Fresh are having a similar problem in food.

[@stuartcraigon2003]

Hello fresh aren't really fresh and are forcing boxes and orders on people and then trying to take them to court for not paying. You don't pay for something you neither want nor haven't ordered but they run out the line "it's a subscription service". Unless you receive specific instructions of an order and obtain payment you don't just deliver any old shit and demand payment for it.

[@ammo4184]

Interesting video. I sold a car to them on Monday, it was their 2nd day at a brand new site which was in a Wickes car park. Seems to be their new choice of site. They're clearly still investing/pushing their business model forward despite all the headlines? There was 5 cars waiting to be collected, they paid me 25% more than WBAC, instant transfer on money so can't say I was unhappy.

[@oneeleven9832]

I bought my last two cars from specialist independent dealers. Brilliant service..people don’t want to deal with faceless operations..on a big purchase i want to look someone square in the eyes when i shake their hand.

[@eyuptony]

Very interesting follow-up, Joe. It served its purpose well when it was needed. I'm not a big car fan at all, but I enjoy your behind the scenes/forecourt videos into running a small independent car sales business. The majority of customers like to see close up and test ride their potential purchase. Now they are able to once again.

[@MrFoxxRaven]

I worked for BCA during the height of covid. Couldve told you this wasnt going to pan out. The amount of customers i was delivering a car to who were flying off the rails at me for the condition of the car was unreal. I had a fiat 500 sieze its engine on the way to deliver to a customer because they hadnt put oil in it and its oil warning lamp wasnt working. Had fords with no coolant in them. Suzukis that smelt and looked like theyd been used to raise barn animals... people were getting screwed over big time lol.

[@drdoolittle5724]

It could be that'flash' companies don't own a thing, just rent/lease etc SO, there might be no capital to extract from properties/vehicles!

[@derekallen3979]

Please explain how they could rent/lease the vehicles if they want to sell them .

[@drdoolittle5724]

@@derekallen3979 Company use vehicles, not stock!

[@TwizyMan]

@@derekallen3979They could finance all their stock on a Finance Company's stocking plan as most Vehicle Main Dealers do. That way they pay only interest until the car is sold and then repay the amount borrowed. Very very few large motor dealers are in a position to pay for all their stock up front. Many companies in all industries, don't in fact own any of their fixed assets, they lease, premises, office furniture, company lorries, vans, cars, computers etc etc. The scenario that drdoolittle5724 is suggesting is entirely valid. I trained as an accountant and worked in the motor trade for 18 years.

[@TNT-projects]

As a customer, I needed a car , I know what model I wanted, but you need to check the manufacturer hasn’t changed the trim levels or removed the features , you need to see the car you are purchasing ..

[@AnotherSale]

See you in 6-12 months for Cinch!

[@alexworz4135]

I remember in 2019 when they were paying retail for peoples cars. Trying to buy everything they could. I guess that didn't work out.

[@darrenwilson8042]

CAZOO and similar retailers grew out of Covid and lockdown periods in an reality that model at those volumes was only viable if we remained in lockdown forever.

[@chrisvectra5296]

I’m one of the delivery drivers that’s being made redundant Very upset and angry at the moment as all of us have been misled and lied too

[@Patient_Lion_BS]

On the bright side, it's very useful and unique experience to have in your CV for future jobs.

[@JT_2024-c8j]

I bought an S7 unseen, had a week to send it back if I wasn’t happy. Car was exactly as described, great price. I couldn’t even see some of the blemishes they flagged in the photos. Very happy and would have bought from them again. They might have been a bit ahead of their time.

[@kxjx]

Yeah I bought one, it had a couple small issues they took it back fixed it, returned it, was great after. Great price. I feel like they should have picked up the small issues before sending it out, must have turned a profit into a loss.

[@timbunker4529]

Same with mine supposed to have one small chip in the windscreen, can't find it. They gave me an excellent PX price too. The whole process was excellent and the car superb.

[@ALFA155ORG]

I know a guy who became a delivery driver for Cazoo in the fairly early days, and he was very enthusiastic about them, and they seemed to treat the staff well. No good if you don't make profits, though......

[@Ryan-uh9le]

Used to get shop vouches for getting a bit of dust of the windscreen before hand off. Have had at least £3k in vouches in the past 2 years

[@Kingdonnerkebab]

Interesting that Joe, appreciate you making us aware of whats goin on in the car world.

[@dominicrusho]

Good riddance. Bought a 3 year old MX-5 from them that supposedly had a full service history; it actually had NONE! Useless customer service took weeks to give me a refund. They then relisted the car for £500 more with exactly the same false claims. Total joke

[@r.markclayton4821]

Cazoo had a niche during Covid, when buyers and sellers wanted contactless transactions. Their window of opportunity has closed...

[@tz6414]

Exactly, companies are not destined to last indefinitely, directors are in companies to make hay when the sun shines. I worked for multinational company, It changed CEOs every three years or so, these guys would take large salaries , big launches when they took over, got a great CV, but in all honestly, the guy in the warehouse had more invested personally ( 20 years, support a family) in the company than the CEO.

[@fiat100bhp]

who in the right mind buys a car online without driving it iv`e liked a lot of cars but drove them and thought no way could i drive this or like it

[@PointNemo9]

I think the idea was that returns were very easy compared to traditional dealers. Obviously it is a flawed concept though since the cost of a high return rate will have to be absorbed by all the sales that did go through.

[@chrisvectra5296]

The concept was if the car you purchased wasn’t for you meaning if for any reason you didn’t like it you could return it under the 7 day money back guarantee either for your money or try another car hence the reason for not dragging yourself round many dealerships

[@time4leasing]

Your insights regarding the UK car market are greatly appreciated. It is always a pleasure listening to you.

[@dannycrooks8462]

There might not be much to liquidate I know a few businesses that don't own a single thing everything rented / leased even down to office printers all furniture is rented ect they own nothing

[@MummaBear]

Data is like gold. People underestimate the data market.

[@oggie1967]

Well I’ve just bought a used Aston Martin from a small specialised car dealer who operates from an industrial estate, are they good? Yes, friendly & professional? Sure thing, go the extra mile and make you feel special? Hell yeah! Still prefer a small dealer who knows what it’s all about!👍👏👏👏❤️

[@Llarryc107]

Never used this way of buying myself...I know I pay more but have always gone through main dealers as you normally get a good service.....unless you go to Toyota Gallows Corner

[@alisonjones9089]

Could this happen to Hello Fresh and all the other cook your own meals brands . Just get a recipe and pop down the shops!

[@DavidBrown-bs7gg]

Not a fair comparison. Cazoo was selling used cars

[@simonh870]

Cazoo along with other similar sellers have manipulated the used car market. The buying side offers just enough money to make selling your old car privately not worth the hassle, so that takes many good used cars at reasonable prices away from buyers. that then pushes up used prices as people have no other option than to buy through the trade.

[@dmitrikhmelevski9214]

In free market and free societies multiple individuals are doing small business by offering people to participate. In centralized and planned societies the limited number of big business are doing business by ordering people to participate. It is for up to us people to support those in what kind of society we want to live.

[@parvinkukar1259]

Great vid and totally agree with your sentiment. Far too many investors back so called business gurus and when it goes wrong they walk off into the sunset with a pocket full of cash leaving chaos behind for the workers. There definitely needs to be accountability

[@joemartin4751]

I now only buy cars from a couple of trusted local dealers. Someone I trust, who has their customers interests at heart and who understands that relationships is important to sustain a long term business. In return I don’t haggle on price and I get the car serviced with them. If they don’t have the sort of car I’m looking for either I wait or they source it for me. It’s invariably a pleasant experience.

[@MrTorrit]

Sold my car to Cazoo 3 weeks ago. Price and service was excellent. Shame they are going but they did pay a top price which might not have done them any good. Excellent video.

[@jamesnurgle6368]

I worked for this company back in the pandemic. people were crying in the office, doing unpaid overtime and were constantly connected to work with everything installed on their phone. first and last full panic attack I've ever had. wasn't all bad and a lot of people seemed to enjoy the work but it was way too much pressure for most people.

[@davewhittles]

i heard they are going to be advertising cars like auto trader the cars they have they are selling off

[@cliffcrabtree4359]

Going to be tough for them, up against some big names in car retail....... . Maybe undercut rivals on price , as they hold a lot of stock right now ?.

[@BigDuke6ixx]

I'm surprised it didn't work for them. They were honest about the cars they were selling.

[@richardcobern6287]

Currently the website says they’ve got 3,300 cars. That seems like an awful lot to shift to me. Presumably warranties are with a third party. Otherwise nobody is going to buy one at retail price.

[@cityblue0202]

It sounded like a ponzi scheme where the initial owner sold up 100mil just before it went on the market.

[@tz6414]

Of course, these guys make a shed load of money. It’s about money, not making a sustainable company.

[@joelbrown2782]

If Cazoo end up like Autotrader, it is a extra cost for the dealers, because the dealers are still going to use Autotrader and they might try to use Cazoo as well. But I don't think Cazoo is going to be in business even with this, Autotrader is just too good.

[@majordelays4909]

I find autotrader having room for improvement and anecdotally I hear it’s expensive for traders I’d like to see a feature to ignore certain adverts if you have seen them before and tracking the market to save time repeat checking

[@joelbrown2782]

@majordelays4909 Like with anything, there is always room for improvements to be made. Actually, the feature where you ignore listings that have already seen would be a good addition to make.

[@ianeccles111]

Cazoo trade on the NYSE, if you want to take a punt, you can buy them today for $2.85

[@rbnhd1144]

Your not bitter, we both know they tried to distance themselves to sucker in car buyers that dislike car dealers, no matter what they said they were car dealers as they were selling cars, Its all smoke n mirror folks, they hadn't got special connections for special cars, they played the same game everyone else plays, its just that they told you their glamours story, its all about making a profit, we have similar sites in the USA, they are close to belly up too. Many people will give a rave review but I'm sure there were just as many negative ones that didnt post.

[@TenPester]

Bought 3 cars. Sold 3 cars to them. Selling was so easy. Buying was sketchy. Of the 3, I returned one. Wouldn’t use them again. A feeling I think most experienced.

[@cp4512]

Lots of friends bough cars from Cazoo and were very happy. Shame their financial model was flawed and the pissed too much money away on sports sponsorship and other foolish endeavours. The CEO and COO made horrible decisions and their latest decision is obviously another; shame as many good people will now lose their jobs. They won’t compete with Autotrader😂😂

[@karmanline2005]

💯 No dealer would stop using their current choice of media just bc Cazoo want to start over.

[@michaelarwas8466]

A few people seem to be misreading what’s happened here in the comments. Whilst online sales is not for everyone, Cazoo were managing to sell 70k cars purely online. In that respect it was revolutionary and there was a clear consumer marker for that sales model. The problem was that the cost to serve that business model and poor core operations (pricing, prep cost etc) meant a completely disfunctional business from a P&L perspective. As the video said, easy to deliver great customer experience when you are over paying for stock and making extremely low margins.

[@PeterDolphin472]

It would be interesting to see how much they lost on average per car sold over the last few years. One reason they did give a good product at a good price is that sales were subsidised and that could not continue. Anybody can sell cars at a great loss.

[@woodgeorge1]

No car dealership shud have anything to do with Cazoo they need to go all together

[@diydave3034]

I can’t see Cazoo making this massive strategic change to their business and announcing it to their investors, banks, etc without signing up dealerships beforehand, (albeit at a massive discount on their selling fee). It wouldn’t surprise me if they loan their stock to dealers in return for them selling the cars via the Cazoo site, as an enticer to get their other stock on board. It’s still not an attractive or reliable business model, tho’. Watching this space with interest. Good video, thanks again.

[@richardhargrave6082]

Most people want to look at such a big purchase before they buy. There will always be the buy unseen that some people prefer, but dealers offer that now, so they have nothing new or better to give

[@DadgeCity]

I'm happy if Cazoo and their ilk bow out. Although they have often provided good service, their disruption of the used-car market has heavily contributed to the massive inflation in used car prices.

[@wrogers433]

Sadly, being one of those on the back end of this I’m not surprised with the money they have wasted. All that money wasted on sponsorships, buying up companies, expanding too quickly, going into Europe too quickly, going on the New York stock exchange too early. No wonder why it was doomed to fail it expanded too big too quickly and the money squandered on sponsorship should have been put back in the company. Shame the board couldn’t see this or tailor the model slightly to allow some people to come and deal face to face. A lot of people have lost jobs because of this perhaps its founder should loose his MBE or OBE for all the problems he has caused.

[@SAVING_ICONIC_MACHINES]

Great video as always bro 😎 well done on the regular content and all the research you put in all your videos. ❤

[@ShiftingMetal]

Thank you so much 😀

[@m7dgz]

I think the online only model *could* have worked, if the company had been run sensibly. Instead they wasted investors cash on ridiculous amounts of sports sponsorship, and based on hearsay, overpaying in terms of salaries, delivery vehicles etc. How much of the margin on each car was just going towards paying for sports sponsorships?

[@mikemcnulty6029]

Hate to sound like Forensic Accountant (I am btw) ...the website is still up, and there are 3,344 cars on it so an average price of say £22K is around £73.5M of retail value in stock...something stinks about this company and how they managed to screw up so badly...now relying on the trade to bail them out..ain't gonna work guys!

[@TimothyWorel-xj9he]

Sounds like possible unlawful trading.

[@michaeledwards8079]

£73.5 million of overpriced stock that nobody will buy, I reckon they will go to auction

[@stuartcraigon2003]

@michaeledwards8079 question is though, is it theirs or is it and do they owe a finance company vast sums for buying all that stock? If its financed the only winner will be the finance company.

[@jsanders100]

They may not own all the stock

[@Steve-gc5nt]

Seems like they are great at having big ambitions, and little else.

[@paulmoore6345]

Thanks for the video. I like to know what’s going on. I don’t have any sympathy for cazoo as a company just the staff who get left high and dry by cazoos arrogance and financial recklessness

[@leeevans9654]

I would never use a Cazoo, I would want to physically see the car to check it out with my own eyes before I decide to buy a car. Doomed for failure before it even started in my opinion.

[@tz6414]

I like to drive a car, just recently hired 4 cars , the same model all less than 2 years old. One drove much better than the rest. That’s the one I would buy if I wanted one.

[@davidbudge8359]

What worries me most is that customer data is worth money to data brokers.

[@flybobbie1449]

Problem cars break. If from dealer take it back local get it sorted. These big sellers is fault sorting simple?

[@maudcls5610]

English please

[@flybobbie1449]

@@maudcls5610 Start again. The problem is cars break. It is a lot more convenient to get back in touch with the local dealer you bought from to get it fixed. If you buy from the likes of Cazoo, do they arrange for someone local to fix or do they have their own garages. Lot better to deal face to face with a seller.

[@alexmorrison4294]

See if you can buy a forcourt off them

[@zzhughesd]

Good intro Joe. Summed it up. My thoughts were total play on sell out to VC Money on the 6 billion launch total bulllshit. Wasn’t ever for the long term

[@ZZR1200ZX]

It reminds me of Danny De Vito Movie titled Other People’s Money. 😊😊😊

[@highlandmalt6368]

The cazoo business model wasn't even a new idea. It had been proven a dud by numerous others who failed.

[@richardfountain3079]

Not a greater experience at Cazoo so not really surprised. Went to buy a jag XF, not cheap, and they expected me to do the deal before I’d even seen the car in the flesh. Was never going to happen.

[@DilipDas]

It's gone on long enough. No one in their right mind will buy a car without viewing in person person. It's not Amazon.

[@trevorsbarkingmadchannel4501]

Do you know how they’re selling the cars they have. Can’t see any listed on auto trader. I’m looking for an ev bargain. Just wondered if they were going mega cheap ? Great vlog. Best wishes

[@oldschoollondoner4674]

The only way to topple AT is to offer a free listing business model, perhaps with every listing you have to watch an ad or something.

[@PointNemo9]

Customers aren't going to be willing to sit through ads when browsing cars.

[@oldschoollondoner4674]

@@PointNemo9 They sit through youtube videos with ads.

[@PointNemo9]

@@oldschoollondoner4674 But there's an ad-free alternative available in AT. They won't notice the minor price difference on vehicles

[@m7dgz]

​@@oldschoollondoner4674 only because there is no real alternative. If I had to choose between watching an ad first to then look at an advert for a car I want to buy, or just going to Autotrader, I'll do the latter.

[@lorddarlo6194]

​@@oldschoollondoner4674 Most have Ad Blocker

[@Patient_Lion_BS]

Im only 23, but when this company was newly announced my first thoughts were this is not going to last very long, and whoever came up with this idea, has no clue how the trade works.

[@rthomasbox]

Auto trader aren’t just dealers, it’s private sellers as well, so if you’re a buyer you get a good mix of prices. Plus as a buyer, where do you go to look for a used car? Autotrader, and possibly eBay. They won’t last they will be forgotten quickly. Cinch has wrapped that part of the market up. Hopefully though Cinch will go and take that annoying Ryan with them

[@lorddarlo6194]

It's them, Cazoo and WBAC that dominate Sky Football Coverage. WBAC even hired Micah Richards to do there ads on Sky. It's annoying plus Cinch sponsor England Cricket

[@timbunker4529]

Sad really I bought my last car from them. They where excellent from end to end. Car was perfect. Had it a year now, serviced last week. Not a single fault.

[@KeithFLOOK-wd3uw]

I don't know about others but if I am buying a car I want to see it before hand in the flesh and have a test drive before deciding to buy it... visit the dealer to see what they are like. I actually bought a car during Covid (Aug 2020) but still went to see it in the flesh (was actually when dropping my own car off for its service). Online is good for some things but others most people prefer to see what they are buying. Now Cazoo will be relying on trade from the people they slagged off when first setting up ... they don't deserve to be rescued ... I do feel sorry for their staff though.

[@superseven220]

So is Cinch going to go the same way?

[@michaelsorhaindo377]

How are you doing I past Cazoo in Bristol today and they look like they’re moving out I think you are right lol

[@Micky8791]

I can't understand anyone buying a second hand car online, thanks to pcp etc few people look after anything anymore. When I have looked for a car even some at 3 years old are so scruffy I don't get within 10 feet of it before walking away and these are premium cars that should be worth a lot of money.

[@jsanders100]

You get 7 day return

[@testpilotian3188]

Shame, we bought a car from them last year, with the additional 4 year warranty, wonder what will happen to that since we pay it monthly….

[@MummaBear]

How many people buy a car unseen online?

[@chiefrocka8604]

Yes car credit 😂 We should do a list of failed car supermarkets

[@Vince_Paul]

Cazoo have said they are going to take on auto trader, yet the clown that started it slagged off all the vehicle dealers. So who in their right mind in the vehicle sales industry would use them? It just seems it was a money making con for the directors that started it. As they have got their money and made money and got out of the business completely. Which states it was doomed to fail from the beginning.

[@hendongooner7383]

Sadly they misread their customer base. If I can't touch, feel, examine and test drive a car "in the flesh" - then I will not be a customer.

[@jacquelinebarr8520]

I’m surprised car dealers would not want the competition of another selling agent rather than having to be under the Thumb of auto trader

[@Jimages_uk]

I bought my last car on Cazoo, the car was OK, but the experience was terrible, I would never use a service like that again. In the future, I will stick to walk in car showrooms.

[@vincehenry9126]

Hi joe I agree it’s definitely a data game and I reckon some of the big players are licking their lips right now , just hope it’s done right and creates a decent transparent platform in the motor trade… I’ve said it before that auto trader have been dictating to the trade for far too long now in my opinion cheers 👍

[@stanthesteelguitarman8228]

I think that Cazoo's concept was doomed when they imposed the £299 delivery charge [plus the £99 Administration Charge].

[@DuncanvxR]

Truly shoddy company that deserves to go! I commented on another video about this lot, but selling some absolute piles of shite to people and messing everyone around isn’t a great business model as they tried with me!

[@Chris-xb6be]

I said 2 years ago when they started sponsoring Everton, they would be gone within 2 years. Cinch won’t last much longer.

[@perilouspalms2497]

Everton or Cazoo?

[@normanstephens5391]

The "Sheer Misery" that is going to be caused, by it's demise. For customer, staff, contractors and any other service providers. Involved with the company.

[@stevenbarrett7648]

Do Cazoo have to make a profit as they are owned by ‘British’ Car Auctions ?

[@ockham06]

That's Cinch, not Cazoo

[@stevenbarrett7648]

@@ockham06 it’s an anagram of Cinch !! Thanks for pointing that out though !

[@Elansol]

good riddance to them, I hate the large bulk car shifters (note I don't say dealers) because inevitably they don't have time to check each vehicle is working properly. Get it sold and hope it works and rely on the warranty company, there are no insults in entish, elvish or the tongues of men. If every dealer was like you and Chops and the other hard workers who care, the car industry would be a much better place, but the charlatans bring it down. Why spend more time arguing with the customer than it would take to fix the bloody car??? That said your video on the Porsche, poo bags on the customer side too, that was appalling.

[@ShiftingMetal]

Thanks

[@DavidBrown-bs7gg]

Car dealers en masse have said they won't advertise with them

[@jamiebond6349]

The problem for Cazoo is Auto Trader gets 15 times as many visits per month: Cazoo; 2 million. Auto Trader 35 million. I don't see this new business model working out.

[@giogio4833]

Im a pleb so only buy cars for less than £500 .last fiat paid £250 six years ago and still goes like a clock.

[@JeremyWilliams-tz4xt]

The property market and car market are so similar - Rightmove/Autotrader, Cazoo/Purple Bricks. Unregulated, high value, service should be king, but easier to to do a sht job so gets a bad name.

[@JeremyWilliams-tz4xt]

Regular people on high value transactions want some love and something tangible

[@Tom_murray89]

A multi channel approach is better in my view

[@richardcobern6287]

Just looked at their cheapest offering. A fiat 500 with 13 imperfections. Sure you wouldn’t get that on your forecourt. Interior looks minging.

[@johnnorth9355]

Golden rule of sales - people buy from people first, the product second. If they like you as an individual they will buy if not they will walk. Online really does nothing to recognise this so only the price is important. No way with their overhead they could square the circle.

[@stuartcraigon2003]

That's kind of me but I'm the opposite. Products and services first, if sales people are t055ers I'm off.

[@stuartcraigon2003]

Add to this as well that if service is 5h1t, like the garage I had to use to mot my car after I moved house, I tend not to say anything. Now on my search for a garage to do my MOT, and I know full well I will be absolutely chastised and loathed by most, but I left it too late. However, one recommended garage near me, with good Google reviews, will never see me or anyone I know in future. I walked in and said "any chance of a service and mot before Friday (it was the Monday morning I think) to which the owner said "listen mate, you've more chance of maddie McCann walking in here than that happening! I was left wondering A, WTF has a dead kid got to with an mot, B why the f*uck anyone would think that was funny and C who the hell would even say that out loud to a potential customer! Anyway! So I get my car booked in just round the corner from my house, not at the aforementioned place of course, f*uck that! Get a phone call "it's passed and ready for collection by 5pm." Great I thought. I walk the mile from my house to the garage, it's about 3 degrees and snowed a little a few days earlier so it's not nice out. I arrive, office door is locked, "huh, wtf!" I go round the side and find my car in the yard, drivers window open, bonnet up. I go inside the roller door where two people one who is the owner, are cutting or grinding with a grinder. I say I'm there for my car. Guy says "oh erm which one?" That one over there and I point at my car in the yard. Guy says "ah erm we've not serviced it yet mate we got behind with the snow, you'll need to come back tomorrow" F*ucking great I thought, I'd literally just told my non driving wife I'd pick her up from work in time, I'd have to tell her she'd need to beg her manager for a lift home. So I walk home AGAIN it's now dark, still 3 degrees and now my nips are like wheelnuts! Walk back the next day to get given a five hundred pound bill for plugs and a service and mot. Got given a little bottle of screenwash for free as a "sorry". They refused to even quote the work and charged me 45 pounds for oil conditioner and engine flush without any explanation or warning. Amazing Google reviews, well recommend on the community Facebook group but in my opinion, dog 5hit service! I paid more the year before but had the pleasure of a courtesy car, granted the franchised dealer took 12 pounds a day for it but courtesy cars aren't free. Sometimes, just sometimes, franchised dealers are actually worth using, they do have their benefits in some ways.

[@the_wonk]

Would you have the same opinion about cinch? Or do they sit better with you as they didnt really do much of the middle finger to the motor trade?