Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story:
www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013.
When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops.
More from CBC Marketplace, Canada's top consumer affairs show:
Watch episodes online at cbc.ca/marketplace
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Talk to us on Twitter: / cbcmarketplace
Follow our hosts @cbctom and @cbcerica

[@DelsquarePhotovideo]

Sir your gas tank smells like gas but it's supposed to smell like gasoline, in all honesty we're gonna have to change that. It'll be $199.99.

[@DelsquarePhotovideo]

@uchihaboy Glad to give someone a little laugh! ✌

[@Specifix5]

Sir, your fart smell. You have to pay $999.99

[@ichiban9662]

@@Specifix5 That was so bad. Just stop.

[@Ozaneee]

Haha thx for the laugh mate 😂

[@WWETHROWBACKWILSON]

Sir ur breathing in my shop and making conversation w/ me and other customers. That would be an additional 299.99. 😂

[@colewilliams9490]

Sir your tires are black and are supposed to be green that will be $900

[@juanmorales5123]

And still walk out with black tires😂

[@katymedporter3207]

🤣😂🤣😂

[@karsonhevener8773]

You should get that blinker fluid checked out

[@kavirajnosib4648]

@@karsonhevener8773 😂😂 Hey guys Chris fix here I'm going to show you how to replace your blinker fluid!

[@unrulybot1352]

Imagine if they said "your radio fluid needs to be changed" ffs

[@Aelexu93]

I live in Norway. I went to my local Car Mechanic and asked for an oil change. He asked me when it was changed last, and if the filter also was changed. He then told me "come back when you've driven another 2000 miles and we will change it for you, it's still good" I came back after 2000 miles, and he asked me if I wanted to see when he changed so that I could do it myself one day if I wanted, but he would gladly change it for me always if I wanted. I now work there.

[@davidc756]

Damn that’s wholesome

[@sigmamaleaffirmationhypnob7340]

nice. Over the border they charge you 4-500 bucks for an oil/filter change lmfao

[@tommymack3210]

🇸🇯🇸🇯🇸🇯🇸🇯🇸🇯🇸🇯

[@franklofarojr.2969]

People are more honest there than USA.

[@Impreza_S206]

Another reason to move there.

[@Sweshification]

My papa told me before I bought my first car at 16 "If you can't do the maintenance on it, you don't need to be driving it" I have been doing all my own maintenance since and I actually find it very rewarding and gives me peace of mind that its been done correctly.

[@ashleyredden2201]

I know a lot about mechanic works but have a 5 year old so I have been hesitant to try snd do this axle job and valve cover gaskets myself you think I can do it ?

[@meco3215]

@@ashleyredden2201 as long as you follow all the procedures i think you should be fine

[@hanledeezbars]

In what world does that make sense? That's like saying don't eat food if you can't cook. Lmao

[@Sweshification]

@@hanledeezbars No, It actually makes perfect sense...because driving is a privilege and not a necessity to live. Also I would argue if your old enough to drive you should also be able to cook...its called life skills.

[@otziizto4085]

@@Sweshification I go along with that as well. However, todays vehicles are a far cry from the 50's. One horrible word, !!electronics!!. A totally different mindset along with the need of countless electronic gadgets and an error of knowledge or judgement can set the world awry. Anyone wishing to learn, practice, or even enjoy the love of simple cars, get a pre 2000 model. pre pollution mostly. Think classic not plastic, well not quite but more or less. And for the great sea of neigh-sayers out there, a well tuned and maintained older car is just as non-pollutant worthy as todays cars.

[@GYBE365]

I really need to go to sleep and don't even have a car at the moment what the hell am I doing here

[@Alcaponejr3000]

Lmao same

[@manvlogsandgame2848]

me eather .

[@ralfjones6135]

+Caelan Bacon lol

[@JonahLukeHeavyshield]

I find myself on useless KZbin sprees all the time hahaha

[@ralfjones6135]

Given name Surname good night

[@daysy7072]

KZbin getting comfortable giving us double unskipable ads

[@wemorg]

ad remover: allow me to introduce myself

[@TheRealHoltzy]

Just go out of the vid and back in. Takes maybe 2 or 3 goes to dismiss ads. It's random how many ads you get and how long they are

[@JagiUGG]

@@TheRealHoltzy adblock

[@smellymeadowhel8763]

Get youtube premium no ads best thing ever

[@shadowkeeper1217]

I have premium it’s pretty lit my guy😎

[@craig0077]

How come nobody was charged with fraud for taking money for a service that was not even done??

[@TheSadMusician]

There is no way to prove the work was not done, even if they admit it

[@Ext7agum]

@@TheSadMusicianthey have video proof the services where not done, even just claiming to do a full radiator flush and the bottom fluid being orange proves it

[@AirForceKrissy]

That’s why it’s important to know about your car and simple things such as what color your fluids should be, how to do an oil change properly, etc. If you’re falling for that power steering fluid mess, then you might as well bring blinker fluid with you 💀

[@TheCRTman]

The blinker fluid should be bright pink, but it's gone brown and smells burnt from too many blinks.

[@David-jt9nt]

I would LOVE for them to tell me my powerstearing fluid needs flushed, bc the power steering motor is 25 years old and leaks like a mofo. Tech: Your fluid is burnt. Me: Well ya I hope so that power steering motor is 25 years old and burns fluid if its not burnt then it broke.

[@jordanmchighlander9365]

A lot of cars nowadays use electric power steering and don't even need power steering fluid. So if your car is like this and the tech tries to sell you a power steering flush, run.

[@paolaulloa9791]

Lmao i had a mechanic argue with me saying i needed power steering fluid flush when i know for a fact i have electric power steering

[@cheyannelong7069]

​@@jordanmchighlander9365I'm gonna tell them hey can you change my power steering fluid even though I dont have a power steering pump

[@TechNineForLife]

Well they closed down shortly after this published so look who won in the end.

[@RyanREAX]

they went somewhere else lol

[@TechNineForLife]

the ceo went from a range rover to mini van real quick.

[@jaedenc3813]

then minivan to Peel P50

[@woswasdenni1914]

they still do exist, including their homepage lol

[@littlegoobie]

website still shows 7 locations although i haven't verified that they're actually there.

[@ClemensAlive]

"Fraud is theft with a smile"

[@meridox6460]

You guys that put checks at the end of your names really makes me thinks you're a famous KZbinr

[@kesters2747]

@@meridox6460 well he does have over 400k subsribers...

[@meridox6460]

@@kesters2747 oh, thanks I thought it was Just 400, well I'm going to sleep rn so cool

[@thespaceboy2986]

YES, Yes it is!

[@thereader2212]

Lol that s more like a gold digger

[@citrusquill7609]

This solidifies why I learned how to oil change myself and do the maintenance. There are tons of KZbin videos out there now that show how to do it properly you can honestly just do it yourself, if you invest on the proper tools you can get started.

[@swingbag12]

This is why I ALWAYS do my own oil changes. I tell my kids the same thing. I’m not even worried about the scams…it’s the incompetence I don’t want

[@BlueInOrangeAgain]

spot on. overfill/underfill, not putting oil cap back on, not putting dipstick back in, stripping threads of drain plugs, overtightening of oil filter....these oil shops take no pride iin their work.

[@robertmulligan7726]

“Fraud is theft with a smile” I’m adding that to my list of advices and life lessons

[@windows2c400]

ye

[@grishjarta]

A life lesson that says fraud is bad?

[@davide939]

Happy 500 likes plus mine

[@seifixnetwork4663]

same

[@endew4456]

I would like but it's at 666 sorry bro

[@c.s.mcleod7383]

"You've got winter air in your tires. We can change for summer air for $59.😶"

[@drivko6393]

Sir, you killed me! 🤣🤣

[@zushigoantari4798]

👏🏼

[@nayan7398]

👏🏼👏🏼

[@aleksandrpanayev8852]

What about raspberry smell for air inside tires?

[@wouldyoulikesomewiessedtea8757]

@@aleksandrpanayev8852 raspberry fart

[@Paranormalin416]

Thank god I took auto mechanics in high school for two years…I’m now 55, but those simple lessons have saved me thousands in rip off repairs. I’d HIGHLY recommend that everyone take a community collage course on basic automotive repair. You don’t have to be a pro, but it teaches you the basics to protect yourself from rip offs like the ones in the video. I’ve owned dozens of cars over the years, and have called out so many mechanics trying to rip me off, I lost count! (I’ve had to call the police 3 times after confronting the garage, and they threatened me!!!) Knowledge is key in protecting yourself!

[@RogerMudd-gh4ms]

I do all my own maintenance, but living in a apt in Vermont with no garage it might not be a great idea to take up auto mechanics.

[@Paranormalin416]

@@RogerMudd-gh4ms I live in a high rise condo in downtown Toronto, I park underground…I just do my maintenance in the wash bay at night when no one is around, but I totally understand your point, especially in the winter!

[@nicholasconnolly2227]

I know how to spell college, but don't know anything about car mechanics. I wonder which would have served be better during my life!!!!

[@robertclymer6948]

What really needed to be shown in this video, is "someone" being held accountable for these crimes!

[@raine6813]

moral of the story: learn how to fix cars so you can do it yourself for free

[@Boypogikami132]

Actually, learn from Chrisfix, he knows everything lol

[@maddoxcovigton6177]

you still have to buy oil

[@Andy-je8jx]

+Parts

[@devilos250]

Even if u know how, u need some place and equipement to do it. For example u cant do mechanic in the street in France that illegal

[@africanbeautifulgirl]

My saying exactly!

[@julianq9415]

At least they aren't charging for blinker fluid

[@AllSigmasLetItCrust]

Lol

[@kingfrogbog9595]

@@nobody7817 haha

[@jimothyturtle3331]

I'm so hungover

[@jimothyturtle3331]

@@kingfrogbog9595 I'm so hungover

[@jimothyturtle3331]

@@nobody7817 I'm so hungover

[@scrubly_jr]

Happened to me once at a place like this in the US. They really bank on people knowing nothing about their cars. Brought in my suburban for an oil change and was told it also needed the front differential oil changed. This came as quite a surprise to me because the truck was 2 wheel drive and literally did not have a front differential. You can probably imagine the look on the guy's face when I told him that. Lol! These places just exist to rip people off sadly

[@connorcostanzo7410]

😭

[@jacintolozano111]

hahaha that happens to me once too it was so hilarious when i laughed in his face and told'im that he full of it because my truck wasn't 4x4 hahaha o man it was so funny

[@jessiejamesferruolo]

I live in a small german village. I love having a mechanic that took over his family business. He cares about his reputation and is always very clear about the costs. The guy has even done things for me and not charged... Thats quality service right there....

[@nicolas7141]

Fun fact: You didn’t search for this video

[@TheDaveShowLP]

I actually didnt, it just showed up

[@Jun-fm1kp]

Calm Down there FBI man

[@mitchellonii]

That is a true fact

[@Petty_Obsessions]

Nimble I did I just wanted to watch them get exposed

[@unknowna9293]

Fun fact: you're not original

[@MandishFyre]

I love how the expert almost sounded offended that they called his transmission fluid burnt.

[@leestrickland9095]

MandishFyre this coming from a mechanic, I understand because it's like them saying he didn't do his job right 😂 and he's like oh hell nawwww

[@TheCalypso923]

Lee, I thought the same thing. "You say I couldn't do my job and you don't even know the colour of the transmission fluid, BOI"

[@Chickenhunter22]

Its because Transmission fluid doesnt burn unless theres a leak somewhere dropping on the exhaust lol

[@MandishFyre]

+Chickenhunter22 Pretty sure burnt or damaged transmission fluid is caused by not replacing it for a long time.

[@keeranimal8]

Kings glory Pro Yeah, I Worked for Firestone For a Number Of Years. Total scam artists to be honest...

[@JohnSmith-cf4gn]

Since I started driving in 1967 I have never had somebody change my oil. And I have done EVERYTHING that needed done to my cars since 1972.

[@MarkK01]

$20.00 for a oil change 8 years ago is hard to believe. I did my own oil changes 8 years ago and it costed me more to do it back then. Now you are looking at $100.00 plus for a synthetic oil change at a shop.

[@arcanevoid9199]

its because its terrible quality oil bought in bulk and they upsell you on everything else

[@cliffhopkins7101]

Instead of trying to confront the owner, why not file a lawsuit with all that damning evidence

[@HHH-tz4gc]

Cliff Hopkins legally it not work. You could go as far as to take the technician who scammed you to court. But that’s about it.

[@kc7aff]

That's not what the show is trying to do. The show is just trying to inform the uninformed

[@RedT...TheOriginal.NotANumber]

Why not do both?

[@americatorres3978]

Bedside they were filmed without their consent so it can't be used in court

[@cameronmoran618]

@@americatorres3978 is it a public place? If so you don't need consent to film.

[@dexterking7662]

Just imagine what they’re doing to elderly people ripping them off

[@dreameryoung38]

And females

[@tractorguy1994]

Reckon it's probably more common in lots of young people that don't know anything rather then older people.

[@venom_bankz621]

):

[@nuggies5852]

@@dreameryoung38 r elderly people just men

[@jackson4404]

I'm 74 and 'elderly" but do not get ripped off. Why assume we are non compos menti?

[@JJJ.98]

The worst part is these guys are still operating and ripping people off. Makes me angry when I think about the elderly people they scammed who essentially have their vehicle ruined.

[@jcfpv3454]

There are thousands of huge companies doing this. local big dealership sold us a car that we found out after had been in 3 accidents.

[@-----------762-------------]

If Canadians are doing this to one another, no one is safe.

[@mumbpoon9986]

Jangus oh my God your right

[@tedhernandez2394]

Screaming here...LOL!!!!!!

[@orppranator5230]

Jangus As an American, I can confirm- with the exception of small business local mechanics that the entire neighborhood knows.

[@smt_scythe2494]

Jangus i am Canadian I gonna get cha

[@slikdude12592]

He means that because Canadians have a reputation for being so polite, that if even they are deceiving each other over oil changes, the rest of the nations (which are less polite) will also be victims of this practice by mechanics.

[@mudohanma]

I love how the mechanic guy gets angrier and angrier as each car returns. Appalled at the sheer negligence.

[@om606ram6]

Because it gives the rest of us a bad name. You ever went above and beyond to make sure a car was done right, the whole time the customer is making an angry face at you and judging you because they think you're ripping them off. Just yesterday a lady came in for a headlight bulb and her brake pedal went to the floor with no stopping power applied. Replaced her bulb and checked the brake fluid. It was empty. She refused service, so I at least topped it off and pumped the brakes a bit to get the warning light off and get somewhat of a pedal. She then loaded up her kid in the car seat and drove off.

[@MrRickstopher]

God that must of been infuriating. I don't know too many people that could stay that composed while watching a mockery be made of their profession.

[@MichaelJ44]

You could’ve saved 3 letters and 1 space if you just said “Mechanic”. The Guy part was not needed

[@sydvicious52]

@@MichaelJ44 ok

[@edoneill6138]

@@MichaelJ44 okay I’m pretty sure the commenter guy doesn’t care

[@brilliancewinz81]

Just found your channel. Love the spirit within you 💯.

[@QuinnMallory-od1hw]

Would have been interesting what they do if a customer declines the extra unnecessary procedures. Do they even do the oil change?

[@johnnolan4003]

A honest mechanic is as important as a good doctor.

[@joro3038]

And just as hard to find!

[@johnnolan4003]

If your brakes or steering goes out while you’re doing seventy you’ll appreciate a well maintained car like never before.

[@tonygrettel]

@@johnnolan4003 Power steering flushes aren't even a thing. You will not find it in any owners manual on any car.

[@mikewilliams258]

John Nolan Next time you're sick in hospital remember to send for a good mechanic.

[@xFlared]

@@tonygrettel Hydraulic power steering fluid still is used by many vehicles. My G37 recommends change at 60k, i do it every 30.

[@paulcosby8662]

Did they remember to change their blinker fluid though?

[@kevinklien90]

Paul Cosby lol

[@cynthiusvr]

Paul Cosby lol thats my favorite comedian

[@shadowranger937]

Paul Cosby what about the headlight fluid?

[@virgillewis6240]

Shadow Ranger the air freshener is turning green when it should be brown and it's started to smell like it's burning so we're gonna have to change your air freshener fluid

[@AOTanoos22]

well at least they can't pull that line when you come with a BMW :D

[@norsethenomad5978]

I remember at our oil change shop, we were required to first go by maintenance interval, then by coloration. Even if a fluid looks new, if its been 80k miles and the transmission was never services, and it requires a service at 80k, we recommend it. This being based off of manufacturers recommendations. We generally looked over the vehicles fluids, judged them by color or smell, then checked the intervals using carfax and our own records, then went to make sales. Occasionally we didn’t need to check intervals because the color was extremely bad, but almost all of the employees got real pissy when upper management began to nag us for not making as many sales. Sorry we’re the best in the county for doing the job right

[@mc-ud8ln]

20 bucks for an oil change is ridiculously cheap. Just know they’re using the bottom of the barrel worst quality oil possible. Even for the $29 that seems suspiciously cheap.

[@SaltedTurkey]

I hate how all this shady places give the good mechanics a bad name.. what a shame.

[@351cat]

Agreed

[@nunyabiznis817]

But that's the problem (one of them). They aren't mechanics. I have had friends who worked at these places. They were not mechanics and didn't even work on their own cars. These places really will hire almost anyone with a pulse.

[@JesseUsmc]

Alex there are a lot of shady mechanics as well. I don't trust none of them.

[@SaltedTurkey]

DisillusionedReality I'm a mechanic myself and I know many many mechanics that really do care about costumers and their cars but I also know a bunch of them who don't give a damn and are in it just for the money.

[@mahrenballs]

DisillusionedReality Are you religious?

[@grossmeister1181]

I‘ve been to a place like that in Germany. They have screens and cameras everywhere so you can follow every step they do. Very good service, very trustworthy.

[@SoldierOfFate]

Isn't it due to the fact that Germany is more strict when it comes to consumer protection laws and regulations?

[@Cronposh]

Meinst du ATU?

[@arkadybelsky4256]

That's why they called Germans

[@languste2618]

@@arkadybelsky4256 Isnt that a good thing, to have more consumer protection laws? I mean u dont get scammed so often

[@VinzCassel]

​@@arkadybelsky4256 You must be from USA, you aren't?

[@SilG.123]

I am delighted with the young fellow who came clean at the end. That says a lot about his character.

[@Sarasdad91]

It's Valvoline for me. Not only do they fill your tires, top off the fluids, check all lights, change the oil, but they do it all in front of you and show you the new oil on the dip stick when it's done.

[@michaelo2535]

Me: comes in with a Tesla Economylube: you're gunna need an oil change for that.

[@raulgallardo1659]

😂

[@thegoodbadguy553]

Hands down best comment 😂

[@MegaDestroyer1]

Please no

[@Napoleon_Blownapart]

"Your battery fluid is brown and its smells burnt"

[@feMARIE614]

😂😂😂😂😂😂😂😂

[@LunoSZN]

Dude that mechanic is sooooo pissed when the. Fluids where mixed bruh I hope he is a billionaire mechanic now cause he truly cares

[@nowasfalsebanned2769]

Mechanics do make good money but they dont make the best. Having one billion dollars would take 100 years. No im not joking and thats if they're lucky and get the best salary possible 100 years in a row in a busy location

[@TheRaptorClaw]

@@nowasfalsebanned2769 we don’t make as much as people think. I make decent money but it ain’t great 😂

[@LunoSZN]

@@nowasfalsebanned2769 mr beast should do something

[@ewomer100]

He's not 100% about the fluids mixing with the coolant, the better coolant is what the manufacture recommends but there is a green one that you can use for all vehicles.

[@billomeagain]

@@nowasfalsebanned2769 I think you meant, 10,000-20,000 years in a row:) lol

[@Werner-sv2le]

Been changin oil at home and still will for the rest of my days.

[@wljacommonlawundergod]

I had a recent experience with getting an oil change. After the oil change, I suddenly started losing oil, which had never happened before. Every gas fill up, I had to fill up on oil too. By the time I was able to figure out what to do about this, the vehicle blew up and became a total loss.

[@Lofiguitarvibes]

Without being disrespectful that doesn't sound like it's the fault of the oil change place it sounds like your car was burning oil in the engine was going bad lol. It's easy to blame other people for our problems, but try and take responsibility sometime. It's good for you

[@hadisyed9083]

my dad owns an auto shop and always makes sure they get their money's worth, Shoutout to my dad

[@garcialove5930]

👍🤗👍

[@daniwatchez]

Shoutout pops!

[@danielmcbride4828]

Shout out to pops

[@sauce4148]

shoutout to ur dad

[@Lopez650]

My dad left me when I was a kid, shoutout to my dad 🤪

[@Mozart1220]

"Your hidden camera seems to be defective, would you like us to replace it for you?" LOL

[@mrloverman2.0]

😂😂😂

[@the956guy7]

But why would they offer that, lf we JUST got them installed🤔

[@Ydbdkamebd]

Frankie5231 😂😂😂

[@ssj2camaro21]

Hahahaha

[@stevethea5250]

@@mrloverman2.0 time??

[@romanc.5074]

Many dealerships do the same thing, especially charging you for work they haven't done. Thieves.

[@VZBOYY]

glad i was taught how to do everything correctly. plus working at a dealership we have specific things that need done at certain intervals (brake fluid flush and cabin filter every 40,000km) (air filter every 60,000km) (brake fluid flush, cabin filter, air filter and spark plugs every 120,000km) etc, and the customer can choose to not do certain things before taking the car in

[@bentleyboy72]

people keep saying, "do your own work on your own car." how about dont commit fraud and charge people for services that were never needed or performed? not everyone has the time to learn how or to actually service their vehicle, especially for services more difficult than a simple oil change. we shouldnt have to learn something on our own if others can do it for us legitimately.

[@ryanscottnix]

That logic would also follow: "Don't ever eat at restaurants when you can make your own food." Being self sufficient is awesome, and it's a benefit to those who are; however, I for one would rather not live my life so distrustful of people that I can't have services done for me that I pay for.

[@alexpowers9158]

but to be fair if you change your own oil you save soooo much money and create a bond with your car

[@robertorona8688]

FishAntsPlantsAndDave pussy! Taking a few minutes of research will save you thousands. My 9 year old niece knows how to change oil and brakes on a car. Under my supervision of course.

[@bentleyboy72]

great for her. not sure how that makes me a pussy though...i make 100 grand a year. 100$ per year on 2 oil changes isnt really breaking the bank for me lmao.

[@bentleyboy72]

lets assume you do the minimum oil change requirement on all your cars over 50 years of driving. 30$ per change at 2 changes a year = 3,000$ over 50 years. i dont see how taking the time to do it yourself is really that much of a benefit to anything.

[@lynmortem648]

I really wanted one of the testers to say: "I just want the 20$ oil change."

[@stephens2755]

It is not necessary to have a Ph.D degree to change the oil in your car !

[@brph9719]

Stephen S having a Ph.D degree is why people don’t change their own oil

[@lynmortem648]

And how is this relevant to the fact that I just wanted to have one of the testers say, I just want the "advertised" 20$ oil change? It would have been interesting to see how they handle it. If the business still would have tried to sell them more or just done what they asked. Or pretend to do the oil change etcetera.

[@darinb.3273]

@@lynmortem648 Hello they should have had at least one of the three be firm "just an oil change" ... however at the sametime the other "RECOMMENDATIONS" couldn't have been checked if they hadn't agreed to them ... testing to see if they were actually performed ... as we found out they weren't and the coolant recovery tank will cause engine damage ... those are completely different formulas and they ARE NOT compatible ... there are some that can be used with either the red/orange or green ... but the container must say so ... naturally the ones that aren't will SPECIFICALLY SAY SO

[@georgewestfall598]

Lyn Mortem they pretended to do other things tho like brake flushes and coolant flushes it’s all on camera

[@JohnnylMr]

Excellent reporting!

[@Impulse1226]

That one kid is a real one for admitting the truth saying he wasn’t proud of it. Seems like he just needed the job at the time. I hope he’s somewhere better.

[@Rangerman69420]

This is why parents should teach kids how to at least do there own oil...

[@nomaderic]

Changing oil is probably the easiest thing to do on a car. I can do it in around 3 mins. Its amazing that people so heavily rely on cars but don't wanna learn how to do minor repairs

[@nomaderic]

@@x66Hawk66x I said minus the waiting for the oil to drain....the actual work part is around 3 mins maybe 5 Im not saying I fly through oil changes im just saying if you had to it can be done in less than 5 mins or work. Probably around 10 mins for the entire process

[@nomaderic]

Why are we going back and forth about oil change time....none of this matters. The point is an oil change is simple and anyone who owns a car (minus disability) should be at least able to Change oil Change tires Change filters Change battery All of those things are so simple a child can do it. I mean you dont HAVE TO but it will save you loads of money over your life

[@Rangerman69420]

@Q M V I mean all of my grandparents did there own oil until the day they died so 😂😂

[@edphillips2998]

Parents should also teach kids the difference between “there” and “their”.

[@liergutt]

Don't forget the turn signal oil, it's need to be changed every 2 weeks

[@cowboy5441]

Are you jus trolling

[@liergutt]

What do you think!

[@cowboy5441]

i think im gonna have to change my oil

[@ThreeDaysOfDan]

+Cristian Lopez and the headlight oil..

[@aceman0000099]

and the snake oil...

[@leecox1513]

I complete my own oil and oil filter changes on my '38 Chev coupe and my '67 Chev C-10 stepside pickup truck. Since i don't have a "lift," I have to use ramps to raise up the front end for access to the oil drain plugs. A tight squeeze, but at least I know that the cost will be only for the supplies, and I don't have to worry about screw-ups or outright fraud from oil-change shops. I took the truck to Econolube for lubrication several years ago. The oil was changed, but the technician failed to tighten the drain plug properly. Later that day while parked nearby in a large box store parking lot, I noticed a large puddle of oil beneath the truck. After checking the problem (a loose drain plug), I tightened it and added oil required to bring the level to the proper mark on the dipstick. Econolube or other oil change companies will never touch these classic vehicles again.

[@salteastsimon]

Glad my brother runs an honest shop ,makes it harder to survive but its good honest hard work

[@browntown607]

This video has been recommended to me for atleast 2 years. KZbin just don't give up, so I guess I'll watch.

[@royceda9116]

Dude same

[@user-lz2yd5oz5j]

I'm from russia we don't have EconomyLube. It was enlightening thou. Even if I don't have a car...

[@EDM_Automotive]

Same here

[@emilioperez291]

Me too

[@smokeybear1925]

@@user-lz2yd5oz5j I forgot to care

[@keepemclassic6791]

This is a perfect example if "you need something done, learn it, practice it, and do it yourself".

[@beterverwijderen]

Ohyeah let me learn how to do a hospital operation in 1 yt video

[@brandonjohnson8880]

@@beterverwijderen lol we're talking oil changes and fluids. Legit takes me 15 minutes to do it at home

[@yamen857]

Theres loads of videos on changing oil, chrisfix does a good one, honestly all you need to change oil is Correct oil for your car (its on the cap) A funnel to fill the oil A filter A wrench Depending on your car you might need a tiny gasket for the oil plug if your car needs that 2 hands with 10 digits and working legs and feet

[@mamoochie7392]

@@brandonjohnson8880 try rebuilding a transmission

[@brandonjohnson8880]

@@mamoochie7392 did the rebuild on my NV3550 from my 01 Jeep TJ in my garage last summer... 😂 (Used a manual)

[@careyrenner7387]

This is one of the reasons I do ALL my own work and refuse to take my vehicle in smh That old saying if you want something done right you got to do it yourself has stuck with me especially after seeing the troubles others go through almost daily

[@NatureBoy12100]

Well, many people can't do it themselves, due to age or health or several other reasons. That is not the answer. These places need to lose their business licenses and run out of business.

[@suzannavaino1300]

I love it... When he first started, he'd never changed a single oil drain plug. Now, he's an expert at determining the percentage of vehicles that needed services or not. I wonder how much he was paid to make that statement.

[@larryjames8617]

If a person breaks into my home and steals $200, that person will go to jail. The same should happen here.

[@expiredclan4473]

Except they dont break into your property and take your money forcefully and against you will..

[@GospelOfTimothy]

In my neighborhood they get shot.

[@alinatiwa]

Learn everything by yourself first

[@jerrydentino]

@@GospelOfTimothy lol sounds like you need to move. I used to work for Jiffy Lube and I'm an honest guy and a people person. Got fired for not averaging $75 a car. Companies like this are scum

[@maidenaholic]

Agreed

[@blazebanks9012]

“Yeah, looks like your blinker fluid needs changed”

[@TheChangospace]

lmaooo....."Looks like the windshield wipers' fluid needs to be changed"

[@billbrady8733]

I have sold out of Johnson rods

[@Kayshots]

TheChangospace navigation and speakers need to be changed, 50$ Or the good quality version for 700$

[@TheChangospace]

@@Kayshots Your car has a scratch in it, a whole factory quality paint job is needed.

[@DuckSongFan]

Almost Here looks like your piston return springs are going bad

[@siliconvalleyengineer5875]

Walmart Automotive here in Redding, CA has serviced my trucks and cars for 20 years now. I always look to see that they installed the correct oil filter, and I observe them letting the old oil out and refilling it with the correct viscosity oil.

[@poochiew.9302]

Had some dealings like this with a Goodyear place saying the battery was low. My sister said replace it. They broke a piece of metal off the car. Tried calling around places to find replacement part, no luck. Manager said he would drive himself to pick up part, never happened. He said they would pay for rental. Took several days to get part and fix it. I was told over the phone higher ups weren't going to pay for rental after they said they would. When I picked it up, employee said she heard what happened and felt it wasn't right since she heard they would pay for it and didn't...so she gave me the keys and said she wasn't charging me for the oil change or battery. Still had to pay for the rental. They tried to tell me the shocks needed replacing too when I had it in for brakes. Car still rides fine.

[@jimmypetersoniv2123]

“your car seat fluid is rainbow brown, it should be silvery blue” “that would be 400$ on top of your tire fluid”

[@zlac]

Don't forget to also change the blinker fluid!

[@hakimkamaruzaman9218]

Don't forget the "it smells like burning" line

[@HolidayDoc89]

I lol’d

[@roackeru5999]

@@zlac and the muffler bearings

[@Xiaolruc]

Instructions unclear: wound up with a soggy $400.

[@fordawin7811]

Not a single time did an oil drain pan go under any of those cars.

[@yonneye2427]

Power Out. That was the trusted person making sure nothing was wrong with the cars before the experiment.

[@merlin1346]

I have a 2008 Mercedes S class 3lt V6. I have changed all filters and oil myself for the past 4 years and the most it has cost is, even some sensors with an Autel scanner, easy with common sense. Less than £80 every service.

[@ArchangelExile]

My takeaway from this is, always tell them to f off until me car actually breaks down.

[@theupsidedownbear4622]

Hidden camera specialist that guy would be a scary friend to have

[@GageMason]

@Lzb Lmvm Yo you hop in the bath and I'll hand you the toaster ok buddy?

[@LeoWang28]

only if you are doing something wrong, only unethical people would be afraid of that

[@hugolanderos6795]

I'm dead hahaha

[@sebster_1303]

Lzb Lmvm ...

[@carloscisneross]

lol

[@scratchypack8549]

I've been recommended this video for literal years and I've finally clicked on it.

[@louisdiaz2089]

I’m so glad I taught myself to do my own mechanic. I don’t really trust car shops out there for this exact reason.

[@turkeyminer9194]

i neither own a car nor live in Canada. why was this recommended to me and more importantly why did i watch it all the way through?

[@mrjigglypuffs4066]

Same haha

[@ParkTheSnark]

But did you learn something? Don’t trust those quick lube places.

[@Krimay.]

same... but i sent this vid to my dad and now hes all serious watching the video lol..

[@radiomandelbrot5868]

everyone watches shows from other countries, especially that type of detective-style show, no matter the subject

[@ezteal5665]

U want likes?

[@SilkCityOG]

The air in your tires looks dirty and smells burnt. You should do a 4 tire air flush and fill real soon!

[@willjepson7770]

Kyle Matthews lol

[@commanderclean7785]

Oh no I have never checked how clean my tire air is how do you check that

[@nfsfanAndrew]

Random,Work,&Video Games stick a knife in all 4 tires if black air comes out it needs changed... XD

[@braedenstumm4375]

That'll be $89.99

[@ws-mitch3256]

Welll, while your at it let us change your muffler barrings and your turn signal fluid. Oh that would be 99.58.

[@Zomixs]

If it’s your first time at the shop. They won’t know what you have already did or didn’t do. It’s call a recommendation

[@johndilloway9762]

I heard of someone who was told they needed power steering fluid changed, funny thing about it was that car had electric power steering !!

[@MeganMcIntosh]

When I was young and broke, I got ripped off by places like this. Makes me angry because I was struggling to make rent and I just wanted to make sure I could keep my car going. Thanks for this report.

[@belladonnanightshade2332]

buy a book and do it yourself ,

[@kellymccain3403]

Megan Makeuptosh......That's the real problem......this does not just effect people who can afford it.....they usually rip off people who are just trying to get back and forth to work and have no extra money to buy the owner a 70 thousand dollar Range Rover......he should be jailed.

[@lanegibson9605]

they did that to me i had to pay $487

[@Promethium666]

@@belladonnanightshade2332 You need more than just a book you need tools also, and for some people they want that peace of mind knowing the job was done right to avoid catastrophic damage.

[@belladonnanightshade2332]

@@Promethium666, I know females who went to classes that im sure were free to learn basics of mechanics , my brother did his own exhaust , yes over the years I have gathered quite a lot of tools , I fixed my washing machine lots of times rather than pay someone as they charge a call out fee plus job price , and its amazing how easy it is as long as you always pull the plug from the wall , imust stress that , I have added electrical sockets switching off at the mains , the only thing I wont touch is gas as in gas not petroleum fuel , I leavethat to my brother or If its the boiler a company , failing that get to know the price of a job and find a garage that's nearest to that price and stick with that garage , if you don't know things you are at the mercy of rip off merchants , I had to get the tv aerial guy to go up on roof and replace the lnb box and cable , cost me £200 and that was only replacing half the cable , I got him to bring dish down and attach to side of house ,which was the only reason I took him , I know the cost of a roll of cable , I bought a roll of cable and did it myself again and it cost £20 , but im ok going up a ladder 20ft not the roof , I don't mind paying for a job but I hate getting ripped off , of course there are jobs that is just too big and you cannot get out of paying but the more you know and small jobs you can do yourself the more you learn to do other jobs, lots of helpful videos on youtube but check more than one post and libraries are good too , tobe fair my dad had tools but I now have more than he ever had

[@RalphsLegend]

This is why I only travel via magic carpet.

[@StriiderEclipse]

RalphsLegend Uh, you need your magic fibre restraightened and your floatation fluid changed. $69 for the fibre and $89 for the fluid.

[@CH-xo5jn]

Strììder Eclipse don't forget the magic genie lamp lube

[@StriiderEclipse]

Bernie Sandals of course how could I forget

RalphsLegend your thread is looking a little worn. I can replace that for ya $19.99!

[@pineapple8228]

Berrymango aka flying fish truu

[@ivancliff2514]

Pro tip: as not all enthusiasts twist their own wrenches there are many “car folk” who know where the brand specific garages are. Talk to these folks. Find a reputable garage you trust and build a relationship with that shop. Not only will they get to know you but also your car. This will aid in diagnosis and future services. This is also far cheaper than a dealership.

[@rip2024z]

please continue to expose EVERY shop u can! GOD bless u

[@Ryoneftw]

"I heard you guys have it for 20 bucks" "Ummm, depending the oil you run" Ok bye.

[@skipperrussell2025]

I want slippery oil.

[@chereederry7939]

I'll take the $20 oil, then.

[@DerAlphaJoker]

I don't get it. Different oil = different price, so he actually has a point doesn't he?

[@thatonedude]

@@DerAlphaJoker different oil has different qualities and properties so it costs more, the more stronger and thicker the oil usually is unless it's 0 weight oil. They don't get it so "grog mad! I don't understand!! Ooga ooga"

[@davidgruen7423]

ダイバーひどい he has no idea what he’s talking about, it has nothing to do with the weight, in fact diesel oil can be 10w-50 yet still cost way less than 0w20, and it depends on the brand too. You can get a supertech 5w30 full synthetic API certified for $13.97, Castro on the other hand with the exact same certification costs $22.38. Castro claims it has better additive package but I personally put in my own additive so I don’t care who makes it as long as it is 5w30 and API certified.

[@dylanhughes5944]

The owner should be put on trial and charged with fraud. Simple as that.

[@yusted1]

@Keith bengermin dont bring race into everything. Your just giving yourself a reason to be pissed at everything

[@ChevyAndrew1]

Keith bengermin you over here preaching about white America about a Canadian scam please get help, hatred is a disease

[@catmetal1348]

What does the American way have to do with Ontario?

[@aidantrusty8524]

Keith bengermin This is in Canada dude, what does being white or American have to do with any of this.

[@waitaminute-vw9hf]

@Keith bengermin Lowest IQ comment ever especially when this video is about a Canadian company lol.

[@jessefernandez850]

I can relate with you that’s how the dealerships are as well all over California

[@johnmiller4282]

My local mechanic is very popular because him and his sons are honest and fair on prices. Because they are so busy I get my oil changed at an oil change shop. They always recommend another $200 to $400 of needed repairs which used to freak me out,but never had the work done. When I asked my guy about the repairs he just rolled his eyes

[@valvodka]

Just change your own oil. You don't even need a lift.

[@staceyotey7847]

Im surprised they didnt tell them that all 4 tires needed the air replaced 😂😂😂😂😂

[@codywaters4565]

For a great deal of just $100 a tire! We’ll even throw in some free tire valve stem caps! Plus $50 per square inch of compressed air, because compressed air is really hard to come by these days. Also, your windshield washer fluid is blue, when it should be rose gold. It smells really burnt too.

[@OnaSoto]

Cody Waters LOL

[@brittanyjackson3020]

😂😂😂😂😂😂😂

[@TheInlovewithfeet]

Actualy they did hiden camera show here ofering people Alpes mountin air for 5 bucks per tire. You would be suprise how many drivers went for it as aparantley u save fuel and gain speed with mountin air as it has les density lol.

[@Sevan_UP]

Stacey Otey $10 bucks for air fill up for each tire

[@drchunmd]

3,000 dislikes are oil change employees

[@pizzagamingblue7679]

WeLikeBread now 4,000

[@alvaroakatico9188]

newfiesig, exactly! They think they're disliking what's been presented on the video. Of course, who wouldn't? Not how its been presented.

[@Leavealone-]

HAHAH ... I like that .. (They dislike the scam and therefore dislike the video)

[@loboguardian7875]

WeLikeBread 😂 😂

[@mordechairothschild3042]

newfiesig they must feel like they're in a pretty bad world where 70k people like scams!

[@vasiliosp.3744]

I am lucky to have a local mechanic I can trust. He helps identify issues with my car (real issues) and even does free diagnostics.

[@waynecap5960]

Thank you for the heads up 😊

[@carsonbrown4555]

Can we talk about how poor the censorship for the former employees was😂

[@alexcollazo7796]

I have no idea who they are. 🤔

[@carsonbrown4555]

Alex Collazo if the ceo where to have saw this video, he/she would have easily recognized the em

[@encasedraven6709]

Carson Brown I think it was more-so to not discredit their current businesses based off them doing shady work in the past.

[@jimothyturtle3331]

I'm so hungover

[@Throughthelurkingglass]

Some clowns that quit their minimum wage job hoping to cash in on KZbin fame.

[@paulzumpf3612]

This happens at almost every automotive shop. Finding honest mechanics that know what they're doing is difficult.

[@notkerrystolcenberg]

Oh they know what they're doing

[@mikedonlon1594]

Not really if ur in the industry yeah we all have a few tricks to make a couple extra bucks like when a new customer comes in for a bulb we change it in like 3 minutes let it sit for 30 min then get paid for 30 min of work little scams like that to new customers is common but if u go to a shop over and over again youll get benefits rather than scammed

[@cristianortiz1684]

Not the shop I work at

[@Maroco918]

No it's not. People just don't want to pay for quality work. If you car about your car so little that you'd bring it to one of these places, then it's on you.

[@edithboozy1000]

@Larry Capoya Yes Larry. Of course my 80 year old Grandma DESERVES to get ripped off for not changing her headlight bulbs herself 🤣🤣

[@ClaytonWillisMusic]

I like how they called them "some gearhead" and then got help from mechanics. CBC always looking down at the common man.

[@k9casablankino845]

I do all maintenance & auto repair by myself! I know not everyone wants to learn but you can’t beat self reliance!

[@basketballman2013]

They should have sent the same car back the next day with a new actor and see what they would have said

[@NobleAIan]

BASKETBALLMAN cars VINs are saved in the system

[@GFlCh]

+BASKETBALLMAN - Great idea!

[@GFlCh]

+Alan Arjona - "cars VINs are saved in the system" I'd say, first just try it and see what happens. If they call you out on it, you could say oh, I'm sorry, my wife must have brought it in yesterday and didn't tell me. Otherwise, they might sometimes fall for it. Alternately, it's a longshot, but perhaps the individual records are not shared between the multiple (12?) locations, at least not immediately. You could take the same car around to multiple locations over a few days.

[@ipodwisdom]

i work for take 5 oil change and vehicles are put in the pc by vins. i work in ohio but if wanted i could see service done on same car in any other state

[@jeovanycasillas5458]

BASKETBALLMAN aqaqqqqqqqqqqqaqqqqqqA

[@makurossuuu]

This is why we have chrisfix in our lives

[@liammacdonald1515]

Macthememe Scotty Kilmer is good too.

[@darck98master]

Liam MacDonald word

[@juliusmcc7733]

Macthememe was about yo say that :)

[@makurossuuu]

Liam MacDonald yeah him too

[@ZorlacSkater]

who is chrisfix?

[@evanvargas3170]

My little brothers car broke down and he asked me to come look at it. Engine was seized and had absolutely no oil in it, I’m talking bone dry. I asked him when’s the last time he checked his oil and he said he had just gotten an oil change at a shop less than a month prior. Let him know that shop screwed him and that they never refilled his oil. This is exactly why I have always and will always do the basic maintenance on my car myself.

[@SmilesPerGallon-]

Burnt power steering fluid, the silent killer. These guys are doing the lords work, protecting folks from burnt fluids unrelated to combustion. The 8 minute brake fluid change is very impressive as well. Bravo gentleman 👏 But in all seriousness…charging for maintenance prematurely is one thing if you actually perform the service. Some people want their vehicle pampered. But charging for a service that is never performed is just ethically horrific.

[@Motorhead1977]

This is why I love being a mechanic. I don’t have to trust some lowlife with my car

[@patstaysuckafreeboss8006]

I'm not even a mechanic and I still fix everything on my own car lol

[@kittygonzalez2827]

HazzardAllUltra I hate being a woman at the mechanic ... a single (divorced) woman. They do not listen, assume I have no idea what they are doing or what they say that I know sounds odd. Then if I say they need to be good with me because I am a nurse and the tide could be reversed, they laugh ... but I usually get a pretty good job at less than the original price!

[@chuck6187]

Randy .Marsh Then your a home mechanic!

[@strykerescobedo3002]

But you trust yourself with it though right?

[@angiechan4804]

@@kittygonzalez2827 that happens with anyone tbh you can do the same if you nursed the mechanics but I do everything myself I have trust issues

[@narflethegarthok256]

“So we did your oil change but it turns out you were low on blinker fluid so that total comes out to $219.00...Thank you, see you next time!”

[@eddiew2325]

i hope it was synthetic blinker fluid

[@ItsJustGravy]

Eye drops is technically blinker fluid.

[@theman2710]

@@ItsJustGravy what ?🤦🏾‍♂️

[@ItsJustGravy]

@@theman2710 blinker fluid is technically eye drops** (Visine?)

[@belief7994]

Yea I was over charged to they said there was sludge in my engine and I barley had the money to even buy an snack

[@TechTusiast]

If oil change cost only 29 dollars, it has to be a scam as even required oil alone costs more. 29 dollars gets you only a new filter, no oil, no work. It is a terrible idea to follow carmakers oil change interval as that is way too long. Oils need to be changed once a year or every 6000-8000 miles which ever comes first, depending on driving conditions.

[@bkohler89]

DAMN this caught me offguard BIG time. I'm SO glad you guys went undercover to show all the BS that's going on here

[@TonberryGames]

I finally started changing my own oil this winter. It didn't take 10 minutes, but it was cheap and I know it's good stuff.

[@arcticfox5118]

Wish i could do my ram. Sadly its a $2500 ticket where i live and $10,000 if i do my peterbilt. So im forced to pay these scammers.

[@dakotaredding8403]

Don't forget, no matter the year make or model of vehicle, it takes 75w-90 gear lube😂

[@anguselmslie7783]

@@arcticfox5118 why

[@theyeetus1428]

@@arcticfox5118 What horrible place do you live???

[@jesusislord4060]

King Tonberry!!