The guy behind the counter is one of the absolute best examples of what top tier unbelievable good customer service and complaints handling is in the industry. You can't teach that stuff you've got to learn it by grinding day after day and having a passion for what you do. Freaking amazing skills, fake watch avoided, "customer" handled in the right way without antagonising him. Just great.
@wanderer95362 ай бұрын
Totally agree!!
@jbruce872 ай бұрын
Was just gonna mention his top notch customer service. Offering 20% discount on his return. Beautiful 👌
@kubzydj2 ай бұрын
Zestwood strikes again
@sebsmith45952 ай бұрын
Nicely put..spot on!
@Happy-mh8xq3 ай бұрын
He’s a liar complete and utter liar no one’s paying 8.5k for a fake
@ELZBH123 ай бұрын
Seems like he bought it not knowing it’s fake if you listen to
@TrustMeIKnowEverything3 ай бұрын
@@ELZBH12you are dumb. He was told the place he bought it from would buy back for 8.5k. No place that sold u a fake or a real watch would buy back at what they sold it for. Use your brain
@LGlizzy3 ай бұрын
@@ELZBH12he is on about the person who sold it to him..
@mougiemoist13 ай бұрын
😂😂😂 are you stupid obviously no one knowingly buys a fake for 8.5k he's saying he didn't know it was fake ffs
@kappaslapper143 ай бұрын
In the typical attire too , Canadian goose jacket with a chip on his shoulder .
@Kakascrot3 ай бұрын
He offers him 20% off Gold because he knows he ain't coming back with £8.5k, he doesn't have to make up for anything
@truckloadofrhymes1Ай бұрын
He's offering the discount cuz he took 5 hours to drive there are you not paying attention did you not hear where he drove from and do you not know where the shop is located
@detwinkz438Ай бұрын
@@truckloadofrhymes1you missed karascrots point. The guy isn't giving him 8.5k back for the watch, so the lad isn't coming back to the store with the money to get the discount.
@truckloadofrhymes1Ай бұрын
@@detwinkz438 he clearly heard the guy say the box is fake. The COA is fake. I know you came from a distance but I can't buy the watch till I get it tested. Junior said he can't wait to get it tested. As soon as he heard junior say the place he bought it was going to give him close to what he paid for it. He said go back and take that deal. It was his nice way of saying junior got scammed without just coming out and saying it. He felt bad at the fact that he travelled all this distance with a fake watch. That's why he offered him a 20% discount in the store.
@ricoc602Ай бұрын
@@truckloadofrhymes1you can offer people anything when you know they ain’t really coming back lol
@porto1stАй бұрын
@@detwinkz438the 20% doesn’t apply only to that 8.5k though. He could come back with £30 and still use that discount
@mb79833 ай бұрын
Can't take 2 days off work to make £8k back hahaha, dude absolutely knew it was fake
@rug96483 ай бұрын
Too busy with work to get his 8.5K back. Yea ok mate...
@TheTelblackwell3 ай бұрын
Then starts getting 🍋 at Westwood 😂
@mattlawless18213 ай бұрын
I swear these young lads don’t have a clue! I’d drive to Scotland and back from London for £8,500! Joe 90 was getting 🍋
@LongFinger0213 ай бұрын
Yeh that's where he messed up the whole blag. Dumb thinking he gona get a fake past a pawn broker
@jonnybamber17723 ай бұрын
Really!!! To busy!! I would have been around my man’s house straight away!!something was so dodge about this deal and the way you handled it was amazing. When he said will you offer anything on it was the moment you knew he was not offered 8.5k buy back. Got to give him and his bird a bit of credit as they must have run through what they was going to say a good few times and they had plenty of front. End of the day you tried to sell a fake to a professional. Once again you handled it so well and avoided offending or conflict. Totally professional. Legends!!👍🏻
@ಠ_ಠ3 ай бұрын
Yeah, that guy is clearly a fraud.
@Dan-783 ай бұрын
The only Pepsi he was getting was a 500ml bottle
@JackSteel-se2dv3 ай бұрын
Rolex r shirt but he's on the list 😅 😂😂😂
@petekenny37743 ай бұрын
😂😂😂
@totalfootball15492 ай бұрын
Literally hahaha
@supertouring222 ай бұрын
Pepsi joke was funny 👏
@olivergosling36682 ай бұрын
He’s saving up for it. 😂
@bengleiss94163 ай бұрын
Such good customer service. This guy calms him down, doesn't call out his obvious bs, shows empathy
@evioth3 ай бұрын
That guy is way too suspicious, how do you care about 5hours more than getting scammed on the watch?? He for sure knew it's a fake
@TrustMeIKnowEverything3 ай бұрын
100%
@BoozySZN3 ай бұрын
Everything didn't seem like he wasn't aware. Driving 5 hours to sell a rolex? More worried about work than his money? Then asking if there was *anything* you could offer. Seems like an aggressive little toe wrag who probably treats the misses like poop 😂
@datw19993 ай бұрын
where’s you get the domestic violence stuff from?
@henrydavis2293 ай бұрын
@@datw1999lmao yeah big claim
@henrydavis2293 ай бұрын
@ddontyy Funny to see your conspiratorial assumptions. Cool af how you can psychoanalyse this guy based off this clip. You should join MI6
@benyoung12243 ай бұрын
What a clown 😂
@Antv-no1zn3 ай бұрын
Bet she's had a few black eyes in her time
@cid89053 ай бұрын
Comeee oonnn boyyysss he deffo knew it was fake, who in the right mind wouldnt rush out of work to recover 8.5k!! This fella can barely affort a mcchicken sandwhich comeee ooonnnn!
@step96243 ай бұрын
As soon as he said work I knew he was lying 🤣 probably never worked a day in his life
@someman63953 ай бұрын
At the start he says I actually know who you bought this off.
@step96243 ай бұрын
@@someman6395 yeah because he’d obviously told him he got it from a store now knowing Westwood would know the store
@vxlentino3 ай бұрын
@@step9624😂😂😂😂
@andrewcrozier68723 ай бұрын
He couldn't afford a Rolex he knows it's fake as
@TicaTime3 ай бұрын
Doubt he could afford a fake
@grantmail41123 ай бұрын
There was nobody he was taking that back to.. its sad to see how these scum bags think a shop like this will be fooled when they deal in them all day long.
@Etch-on4oi3 ай бұрын
Yeah, offered 8k but goes to pawn shop 😂@@grantmail4112
@braindonor87533 ай бұрын
I can't imagine you'd turn up knowing it was going to be on the Internet.
@Happy-mh8xq3 ай бұрын
@@braindonor8753 he probably didn’t know they filmed everything
@danyb9423 ай бұрын
Divvy got angry with his own lie to nice you are mr westwood comeee onnnnn
@BIG2hats3 ай бұрын
No he’s just pretending to be angry 😂
@finnishinsider15693 ай бұрын
*too
@DeadlyDizzle-yn1vz3 ай бұрын
Think he was pissed he couldn’t offload the dodgy watch. I bet he’s been trying to shift that thing for ages and thought he was close here
@user-yx9jh9fs2b2 ай бұрын
His girlfriend moved away as soon as she knew the game was up lol
@user-tu1bi9wl3e3 ай бұрын
Offering 20% because he knew wasn’t getting that money back … Would been norty if lad came back with 8.5k asking for the 20% discount 🤣
@gregbilspy18183 ай бұрын
Yh ill get a loan of 8.5 to buy the gold and make quick profit bosh
@andrewfulton34353 ай бұрын
@@gregbilspy1818probably end up paying more than 20% in interest and money lost in the resale anyway
@colonel_carlito3 ай бұрын
all their gold is 37%. unless you get 60% off you won’t even break even.
@Retrobeemer3 ай бұрын
The FAKE top on right of screen just had me. 😂🤣😂🤣😂
@BigBear-sg6kh3 ай бұрын
Got offered 8.5k but ask if you can offer anything today 😂😂
@ImTrimax3 ай бұрын
Fake watch. Fake jacket. He knew what he was doing!
@Reality_Dystopia3 ай бұрын
He just says he hates Rolex’s and he’s done. Shop keeper says buy gold all day long. Kid then says yeah man I’m on a waiting list for a Pepsi lol 😂
@Merkzino3 ай бұрын
🤣🤣🤣🤣
@syvee453 ай бұрын
Yep 😂
@michaelcanavan003 ай бұрын
pepsis arent even 1ook kids still a kid
@deletebilderberg2 ай бұрын
Fact that he’s more pissed with ‘wasting a day’ than being ripped off thousands speaks volumes.
@FF-gn5nx3 ай бұрын
THAT MELON COULDNT AFFORD A ROLEX IN HIS ENTIRE LIFETIME
@Steve.Douglas3 ай бұрын
So cringe when you've just explained all the reasons it's fake and they still ask if you can offer anything for it. No mate, let me say it clearer. The watch you brought in is worthless.
@macasimmons3 ай бұрын
It was the box and card that was fake the watch hadn't been verified yet he wouldn't offer anything based on the box and card he still was yet to send the watch to his verifier
@macasimmons3 ай бұрын
But i do agree with you about still trying to get an offer on something which has just been explained to him there's massive red flags with the box papers and potentially the watch lol
@Lee-pf2uv3 ай бұрын
@@macasimmonsno in addition to the box and card he said the watch was too thin. He compared it to a real one in his other hand. So he knew the watch was also fake. He just wanted to offer to get it verified to formally prove it.
@BuffaloNickel93 ай бұрын
@@macasimmonsyou just listed the reasons the watch is a replica. Counterfeit box, counterfeit papers, always going to be a counterfeit luxury watch ie (Rolex, AP, Patek). Nobody in one million years would have a factory authentic Rolex Datejust/Submariner and go out and buy fake papers, cards, hang tags just to sell the watch knowing how fairly easy-to-spot a 30 dollar fake hangtags & card is which would then make any buyer 100% skeptical of the entire watch itself. Even if buyer couldn't find any flaws or reasons the watch wasn't 100% authentic, merely due to the fake documents, they will pass.
@thebesttheworst22773 ай бұрын
@@BuffaloNickel9... Stop using all that logic and critical thinking, the guy who drove 5 hrs won't like it.
@robertklar43523 ай бұрын
200£ rolex off gumtree… they both knew man partners in crime
@sumdumguy89173 ай бұрын
‘Im not going to buy a rolex again, there fucking shit’ 🤣 Im on the list to get a pepsi, make your mind up. What a weapon
@jamesm77213 ай бұрын
Great example of customer service skills right here
@ashh8223 ай бұрын
Definitely ain't getting 8 n half back from the guy 😂😂
@Retrobeemer3 ай бұрын
£85 is more realistic.
@dukeofdevon56083 ай бұрын
Yeah that guy has disappeared now as he brought it in a pub lol
@johnboi443 ай бұрын
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
@johnboi443 ай бұрын
Didn't pay no 8.5k to begin with , probably paid about 500 pound the twat and thought he could outsmart these lads
@finnishinsider15693 ай бұрын
@dukeofdevon5608 *bought
@ACROBATON3 ай бұрын
"Can't offer me anything for it, today?" 🤨
@tgreen31983 ай бұрын
Defo knew it was a fake, no way in a million years is the guy gna give him 8&1/2k for it back😅😅😅😅😂😂😂😂😂
@TrustMeIKnowEverything3 ай бұрын
@@tgreen31988.5k 🤦♂️
@rodrigo_realestate3 ай бұрын
Never buying a role again... Also him, Im on a list for a Pepsi with an AD😅😂
@noeldarby16352 ай бұрын
That bit was cut in the video from earlier I think .
@Dddd88.3 ай бұрын
Guy obviously kicked off about the first video, because it was re uploaded with his face blurred, but everyone had already seen it. So he has obviously kicked off again and asked for the whole video to be uploaded for context. But its made him look like even more of a 🔔 end. Too late pal youl never be unseen 😂
@markotoole79373 ай бұрын
🎯
@93CMJ3 ай бұрын
Geezers a wet wipe 😂
@joAO-87-TugA3 ай бұрын
I think the 5 hour journey must have been from Turkey 😂
@czynx31963 ай бұрын
He knew exactly what he was doing..
@gazzagasco3 ай бұрын
On the a.d list for a pepsi😂😂😂😂😂. Got no chance 😂😂
@markotoole79373 ай бұрын
On the AD list for Pepsi, but said Rolex is shit and isn't going to guy another one... adds up.
@Rob-oi9mf3 ай бұрын
Nearest hes getting to a pepsi is down McDonalds mate ,what a clown😅
@narutoshippuden19933 ай бұрын
Best part of the jumper that says FAKE in the background 😂
@tonymassey81463 ай бұрын
Why are you saying at the end, not to have a go at the seller? When you've literally put "seller tries to sell fake Rolex (exposed). You're the only ones saying this not us
@TheCow_Whisperer3 ай бұрын
beat me to it 🤣
@SILKY_9993 ай бұрын
Exactly!!!
@crayzsmoke3 ай бұрын
You got time to drive 4/5 hours to the store .. but not get your money back … bs 😂
@YoWagwaarn3 ай бұрын
The guy he bought it off will make Harry Potter go missing mate. He's gonna have to swallow that😂💀
@clarke893 ай бұрын
dno why you kept apologising for his fake watch
@darylheasman13 ай бұрын
He's thinking bollocks lets find a cash converter somewhere and try them mugs instead😂
@shaba70643 ай бұрын
0:47 his girl like oh shih I don’t wan be recorded and embarrassed she ain’t the one slime
@truevanpencil54033 ай бұрын
He ain’t on no list for a Pepsi 😂😂😂 king of cap 😂😂😂
@richardsmith87903 ай бұрын
The way his girl walked off like Bollocks 😭
@Golly873 ай бұрын
She nevered walked off lol 😂 you got story’s like Joe 90 has 😂😂😂
@richardsmith87903 ай бұрын
@@Golly87 You watching a different video mate, what do you mean she neverered walked off. As soon as he starts reeling off all the red flags with the box you can see her nervously walk away from the situation. I didn't say she left the shop running down the street you tool
@richardsmith87903 ай бұрын
@@Golly87 What do you mean she nevered walked off ? You watching a different video ?You can clearly see her walk off biting her nails when he starts reeling off all the red flags with the watch. She's blatantly removing herself from an awkward situation Put your glasses on and stop talking foolishness
@Golly873 ай бұрын
@@richardsmith8790 oh then… she hardly walked off was still in the store and came back and stood with him right till the end when he was given the watch back
@richardsmith87903 ай бұрын
@@Golly87 I didn't say she ran out the bloody shop did I can you not read simple body language ffs forget it fella
@EyedBlueCrow3 ай бұрын
What a chancer! 😂 Clearly blagging. Who on earth wouldn't be going back the next day to the original "dealer/friend". Work or not. I'd be going back straight away, even for a £100, let alone £8500. It's the principle of it all! Come on, lad. If you have the time to drive 5 and half hours to do a deal, you have time to get your money back. That is if all this isn't council estate acting, on his part.
@StevenHickman-m4g3 ай бұрын
The guy aint got £100 in his bank never mind afford a rolex dont be so nice to these pricks!
@LeeMillerTIME3 ай бұрын
“I ain’t guna buy a Rolex again because they’re shit” aye fake ones are shit!! Buy a real one and you’ll love it😅.
@Retrobeemer3 ай бұрын
I got mine in 1992 and it's as perfect today as it was when I first got it.
@PoopsStandingUp3 ай бұрын
You know they run slow right?
@stussyhuff3 ай бұрын
@@RetrobeemerI am on my 2nd Submariner in 40 years.. Not bad ..
@The-Lone-Racer-303 ай бұрын
" just had a wasted journey " 🤔 " can't get watch back to the guy for 2 months " Why not sell it back to the dude for £8500 and then drive to cb store for gold 😅 Proper Del Boy
@dpmurray97953 ай бұрын
Then she said "Lets sell it back to him and we come back NEXT week" LooooL
@whodafunkedit38933 ай бұрын
The way the bird walks away when he starts to talk 😂 priceless
@jbiel36173 ай бұрын
“He’s offered me 8.5k for it back” yeah I bet he has 😭
@prawnk1ng3 ай бұрын
Maybe we should check his Canada goose jacket as well? 😂
@RS-jb1lf3 ай бұрын
Brutal
@RandomDude-l5f2 ай бұрын
looked hellish thin, probably had a cpl washes.
@Robbie-mm8kx2 ай бұрын
5 hour journey? Bet that was a long walk in fake trainers
@jakenewman82473 ай бұрын
Girl walked out she didn’t wanna be on camrea 😂😂😂😂
@Scouse.Malinois3 ай бұрын
She was on camera the whole time pal
@jakenewman82473 ай бұрын
@@Scouse.Malinois she walked on for few secs she knew it was fake they been caught
@fishyattacksAVFC3 ай бұрын
Camrea?? 😂😂
@podos993 ай бұрын
Proper doesn't add up
@benj97s2 ай бұрын
Bro doesn't wanna get 8.5k for his fake bcos he don't wanna take a couple days off work LOL!!!
@paolozmm3 ай бұрын
This shop owner is shrewd and had dealt with this situation with excellent smarts. Always hard to call someone a liar without them knowing they're being called a liar. Its a skill.
@Scampi952 ай бұрын
The guy couldn't afford shit and knew that was a fake 💯
@ValmontstАй бұрын
Now I am beginning to question my Rolex Submariner watch, which I bought on eBay, for $375. 😉
@Top10facts-s7m3 ай бұрын
That guy knew it was fake
@bare-noiize22393 ай бұрын
boss man behind the counter has the most patience and incredible people skills 🙌
@daavedave3 ай бұрын
She knows. She wants to get out of that shop.
@scottyenzo3 ай бұрын
love the way he calmed him kept him their talking cudve just sent man on his way fair play customer satisfaction for once 💯💯
@Graham-rc1cp3 ай бұрын
Yeah, if he was genuine he would have been apoplectic at getting scammed, not asking if you can give him “anything” for it 😂 Also, drives *5 hours* to sell it, but doesn’t have the time to return it? Comedy gold
@dudleydyer92243 ай бұрын
Fair play for offering 20% off the future gold. Its the easy way to deescalate as you know for sure speccy would never have £8.5k to spend on gold, anytime in his life
@DanMurphy-bj7pg3 ай бұрын
On the list for a Pepsi with an AD 😂😂😂😂😂
@averagejack-ggr7441Ай бұрын
Bro has been to turkey and thought he could make a quick buck. What a melon
@danielcooke99743 ай бұрын
Man says its super sus and won't touch it, but guy still wants a offer??? I seriously doubt the chap will buy it back
@pb33823 ай бұрын
(The man said) is what this person means (man says) doesn’t make sense 👍
@ty969602 ай бұрын
That fact he's attempted this is crazy😂😂
@Khaoz20073 ай бұрын
You know it’s a fake when you clearly tell him it’s a fake without telling him it’s a fake and he is still trying to sale it to you. 😅
@philwhite73503 ай бұрын
The video title and the little speech at the end don’t add up like the watch doesn’t 😂
@TheJoelPugh2 ай бұрын
4:27 Big up Exeter
@Ajpr22 ай бұрын
Ain’t buying Rolex’s again, but on the register for a Pepsi 🤣
@sim80183 ай бұрын
dudes body language was screaming its a fake
@maximiliandegarnerinvonmon64572 ай бұрын
He knows full well it's fake 😂😂😂
@thetruth11443 ай бұрын
He knows it’s fake 100% he drove that far because everyone closer already said no we’re not touching it
@Markemoji3 ай бұрын
The girl walking away after the fake box reveal was the first red flag I work dealing with a lot of dishonest people and I can tell she is on damage control
@waynekieft49523 ай бұрын
He was not genuine!! He said the guy he bought it pf would have given him his 8 and half k back! Yet he didn't want to take it back! He wanted to buy gold off you so why didn't he just take the money back and save a shit load of hassle?‽?Yet he still asked what you would offer him on it, knowing he could have had all is dough back! I call Billy Bull Shit!!!!
@satchelofdoom15643 ай бұрын
Really well handled. So much of what he said was sus, no gratitude for the gold discount offer and tried a few ways to try and persuade to make an offer. Don’t judge a book by its cover and all but so much doesn’t add up about that interaction.
@jackshuter93893 ай бұрын
he knew full well it was fake
@carlhartt83463 ай бұрын
Top of the line customer service right there!! A+
@jameshurley49593 ай бұрын
Have a supreme keyring for your journey
@amp2.0823 ай бұрын
The lad who owns this business seems like an amazing man, camera or no camera. 20% on 8.5k is not change. He called his bluff respectfully because that's how sure he was. If it was genuine I'm betting he probably would've folded and honoured it. He took into account how he'd feel if he had got swingled. Top G
@ItsTSNonline3 ай бұрын
Think the opening statement " I know who you got this off" and "you will have to call him" not been discussed further makes this whole upload rather bizarre
@Jp.thethirdАй бұрын
Aquamans fork😭 Zestwood roasting bros rolexizzy is comedy🤣
@JacobeOfficial3 ай бұрын
Of course he knew it was fake lol
@SJRice2 ай бұрын
The girl with him is the tell. Soon as he starts chatting sh*t she walks away embarrassed
@mrgjs40443 ай бұрын
The customer talking total BS!!! The body language screams panic... But not panic that it's a fake Rolex, more that he got found out... The pacing about, etc...
@4eyes2393 ай бұрын
“Ill never buy a Rolex they are shit” then “I am on the waiting list for a Pepsi” what a melt 😂
@dehydratedwat3r3 ай бұрын
kid 100% knew it was fake
@AshHamiltonFTW2 ай бұрын
The way he tried getting mad at you that’s crazy
@BOBBCFC023 ай бұрын
What a rat lol he got found out for lying and started throwing a tantrum. Embarrassing🤣
@JDfishmannАй бұрын
Customer service at its best, I think he knew it was a fake that’s why he didn’t want it sending off to be authenticated. Nobody with the right mind would wait 3 months to get their money back because they have work commitments, like Tim said unless you’re making that much money in 2 or 3 days drop work and go and get your money back. Good job lads ❤
@Lovemy9113 ай бұрын
Hes not even gotta job .... 😮 Same as her 😮
@RandomDude-l5f2 ай бұрын
Chavs
@rohimuddin38073 ай бұрын
Gotta rate the customer service what a geezer even offering a discount if he came back to buy gold love it
@darrendavies11563 ай бұрын
Blokes got like £50 to his name
@latchmere1003 ай бұрын
No chance. 2£ max.😂😂
@atomicn3rvАй бұрын
He knows it’s fake look at him, He ain’t spent no £8k on a Rolex ….. looks like he could barely afford a happy meal…..
@JeremyKCupp3 ай бұрын
Watch the end of the video. They don't believe the guy knew it was fake.
@MashAllahKali3 ай бұрын
Come on they knew he knew it was fake
@markotoole79373 ай бұрын
Gtfo here! Did you even listen to what he said... "Can't give me anything for it today", "The guy offered to buy it back"...why did he drive all that way to sell it for less than the original place offered to buy it back for. More worried about the waste of time, "cant get there because of work" but drove 5 hours to this place. Utter BS. I've got a watch for you if you believe this guy.
@Retrobeemer3 ай бұрын
@@MashAllahKali It's clear he knew from the way he was acting. You just know he and his mrs had been chatting about what they were gonna do with the £8.5K they were gonna get for their £200 snide.
@markotoole79373 ай бұрын
Behave. Did you listen to what he even said... is that you?
@oo-argh-ya614225 күн бұрын
The Mrs walking away when the blagging starts 🤣
@CornwallGhosts3 ай бұрын
what a liar lmao
@DanielHogg-st8mo3 ай бұрын
That boy is the sketchiest fella I've seen in a while 😂😂😂😂😂
@Fiddyscent3 ай бұрын
I bought it from someone that’s trusted I’m a little pissed off tbh 😡
@noneducatedmills60943 ай бұрын
Great way to treat a customer absolute gentleman
@bowlingarry3 ай бұрын
Mans aint gonna buy back the jarg rolly if hes clocked this video. Sportswear Harry Potter be fumin